Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 27, 2011
RECLINED DRIVERS SEAT WHICH ACTIVATED "AIR BAG" WARNING LIGHT CONTINUOUSLY FLASHING. THIS IS A SERIOUS SAFETY FLAW WHICH NEEDS TO BE FIXED BY THE MANUFACTURER. UNKNOWN WHETHER AIR BAG STILL WORKS AND VERY BRIGHT FLASHING INDICATOR CAUSES SERIOUS DISTRACTION WHILE DRIVING ESPECIALLY AT NIGHT. NUMEROUS REPORTS THAT THIS IS A COMMON PROBLEM ON NISSAN MAXIMA AND INFINITI I30. *TR
Incident date: Jan 1, 2011
CAR PULLS TO EACH SIDE OF THE ROAD WITH THE SLIGHTEST UNEVENNESS OF SURFACE. IT IS A STRUGGLE TO KEEP THE CAR GOING STRAIGHT IF ROAD IS NOT NEW AND EVEN. *TR
Incident date: Sep 15, 2010
FRONT END TRAMLINING. HARD TO CONTROL CAR IN CENTER OF LANE WHEN TRAVELING AT HIGHER SPEED (45-65MPH). THIS PROBLEMS OCCURS MOSTLY ON HIGHWAY. PROBLEM HAS NOT BEEN CORRECTED. *TR
Incident date: Feb 15, 2011
BROKEN STRUT TOWER/HOUSING ON 1999 QX4. MECHANIC JUST ADVISED IT HAS RUSTED AND TORN AWAY ON THE DRIVERS SIDE. CAR IS CONSIDERED UNSAFE TO DRIVE BECAUSE IT IS IMPACTING THE STEERING COLUMN SHAFT. *TR
Incident date: Dec 18, 2010
2007 INFINITI M35X - HAS A MAJOR STEERING PROBLEM! WENT TO A NISSAN DEALER HAD 4 WHEEL ALIGNMENT, BALANCED AND ROTATED TIRES, AND PROBLEM STILL EXIST. STEERING WHEEL VIOLENTLY SLAMS FROM LEFT TO RIGHT UNDER NORMAL OPERATING CONDITIONS. IT'S LIKE SOMEONE ELSE IS TRYING TO TAKE OVER THE STEERING FOR YOU. THIS HAPPENS AT VERY LOW SPEEDS, AND ON THE SMALLEST DIP IN THE ROAD. VERY DIFFERENT FROM ... Read more
Incident date: Feb 17, 2011
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT WAS DRIVING 40 MPH WHEN ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL GAUGE WAS DEFECTIVE AND PROVIDING AN INACCURATE FUEL LEVEL READING. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 10V074000 (FU... Read more
Incident date: Nov 22, 2009
THE VEHICLE GROGING NOISE WHEN MAKING A RIGHT TURN LIKEW THERE IS SOMETHING RUBBING THE RACK/PINION WHICH CAN BE FELT IN THE STEERING WHEEL. ITS REALLY BAD IN THE MORNING WHEN THE CAR IS COLD BUT EVEN WHEN THE CARS WARM AT TIMES ITS REALLY BAD.
Incident date: Feb 24, 2011
CAR STEERING IS IS ALL PVER THE HIGHWAY. IT TENDS TO GO WHERE IT WANTS TO GO. THIS IS MY FOURTH CAR, AND IT'S THE FIRST TIME THAT I HAVE EVER EXPERIENCED THIS TYPE OF STEERING ISSUE.
Incident date: Feb 1, 2010
VEHICLE STEERING IS UNSTABLE. SIMPLY CANNOT STAY STRAIGHT AND NEEDS CONSTANT CORRECTION. HAVE TOLD DEALER SINCE BEGINNING. WAS TOLD TO BRING IN AT 3K. WAS CHECKED AND WAS TOLD NOTHING. SAME INSTABILITY AT 10K.
Incident date: Apr 1, 2009
2005 INFINITI QX56. CONSUMER STATES PROBLEM WITH VEHICLE STALLING *TGW THE CONSUMER STATED WHILE DRIVING ON THE INTERSTATE AT 55 MPH, THE VEHICLE SUDDENLY SLOWED DOWN TO 5 MPH THEN TO A FULL STOP. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT DAY. AFTER AN INSPECTION OF THE VEHICLE, THE DEALER INFORMED THE CONSUMER, THE THROTTLE BODY MOTOR ACTUATOR NEEDED TO BE REPLACED. THE PART WAS INSTALLED. H... Read more
Incident date: Feb 24, 2011
I OWN A 2004 INFINITI FX35 AND SUFFER FROM WHAT SEEMS TO BE A COMMON SAFETY PROBLEM AMONG OTHER OWNERS: THE LOCK ON ONE OF MY DOORS DOES NOT LOCK OR UNLOCK WITH THE REMOTE OR THE DRIVER'S SIDE LOCK BUTTON! I MUST MANUALLY PUSH THE LOCK FORWARD TO LOCK IT AND BACK TO UNLOCK IT. THIS STARTED HAPPENING SEVERAL YEARS AGO BUT ONLY EVERY ONCE AND A WHILE, ESPECIALLY ON HOT DAYS. NOW IT IS EVERYDAY NO ... Read more
Incident date: Feb 22, 2011
2006 G35X SEDAN - WHEN OPENING THE HOOD A LOUD CREAKING SOUND IS MADE AND THE FRONT FENDERS WERE SCRAPED BY THE HOOD OF THE VEHICLE. THE VEHICLE WAS NEVER IN ANY KIND OF ACCIDENT AND WORKED JUST FINE WHEN PREVIOUSLY OPENED. CHECKED ON THE INTERNET AND APPARENTLY ITS A VERY COMMON PROBLEM FOR THE HOOD HINGES TO BECOME BENT OR FAIL TO BE LUBRICATED CAUSING THE HOOD TO SHIFT AND IN SOME CASES EVEN... Read more
Incident date: Dec 15, 2010
TL*THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE DEALERSHIP PERFORMED RECALL 10V175000 (AIR BAGS) BUT THE AIR BAG LIGHT REMAINED ILLUMINATED AFTER. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000 AND THE CURRENT MILEAGE WAS 70,932. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER IN AUGUST 2010 FOR A RECALL, RELATING TO THE AIR BAG.... Read more
Incident date: Feb 21, 2011
GRADUALLY THE ROCKING IN THE DRIVER SEAT HAS GOTTEN WORSE. NOW WHEN I ACCELERATE OR DECELERATE MY DRIVER SEAT ROCKS FORWARD OR ROCKS BACKWARDS. I HAVE CONTACTED INFINITI ABOUT THE TSB THEY RELEASED: ITB02080, BUT THEY REFERRED ME TO MY LOCAL DEALER WHO SAID THEY WOULD CHARGE ME 100+ DOLLARS TO DIAGNOSE THE PROBLEM. I CAN SEE THE BROKEN BRACKET AND HAVE NO NEED OF A DIAGNOSIS. *TR
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Feb 18, 2011
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:APPLIANCE:AIR CONDITIONER
Feb 18, 2011
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
Incident date: Feb 1, 2011
WHEN DRIVING ON FREEWAY THE CAR PULLS TO RIGHT OR LEFT HARD FOR NO REASON, THIS IS NOT A OUT OF ALIGNMENT ISSUE, CAR JUST HAD A 4 WHEEL ALIGNMENT. THIS IS VERY DANGEROUS AT HIGH SPEEDS. I THINK IT IS A STEERING RACK ISSUE AND NEEDS TO BE ADDRESSED WITH NISSAN BEFORE SOMEONE GETS KILLED BY LOOSING CONTROL OF CAR.
Incident date: Jan 28, 2011
I PURCHASED A NEW 2011 INFINITI G37X FROM SALERNO DUANE RT 10 DENVILLE NJ. ABOUT 1 MONTH INTO OWNERSHIP OF THE CAR I HAD THE CAR PARKED IN MY DRIVEWAY RUNNING WHILE I WALKED TO THE END OF THE DRIVEWAY TO PICK UP GARBAGE CANS. I HEARD A CRASH , I FOUND THE CAR CRASHED INTO MY GARAGE DOING DAMAGE TO THE CAR , MY GARAGE WALL AND MY SON'S BIKE. THE CAR WAS STILL IN PARK WHEN I FOUND IT . I FEEL THERE ... Read more
Crash
Incident date: Feb 16, 2011
INFINITI I30 AIR BAG RED LIGHT ON DASH BLINKING INDICATING FAULTY AIR BAGS. THIS IS A DANGEROUS SITUATION BECAUSE YOU DON'T KNOW IF THE AIR BAGS ARE FUNCTIONAL OR IF IT IS JUST THE LIGHT. INFINITI WANTS > $600 TO REPLACE THE AIRBAG WHICH ONLY SEEMS TO LAST A SHORT PERIOD OF TIME. MANY OWNERS HAVE INDICATED THIS PROBLEM ON THE WEB: HTTP://WWW.CARSURVEY.ORG/REVIEWS/INFINITI/I30/R71712/COMMENTS/... Read more
Incident date: Jan 1, 2010
VEHICLE TRACKS SPORADICALLY TO BOTH LEFT AND RIGHT SIDES WHEN DRIVING ON HIGHWAY. FEELS LIKE DRIVING ON TRAIN TRACKS AND CONSTANTLY JUMPING TRACK. CREATES A VERY DANGEROUS SITUATION BECAUSE CAR PULLS FIERCELY IN EITHER DIRECTION AT WILL.
Incident date: Jan 1, 2010
VEHICLE TRACKS SPORADICALLY TO BOTH LEFT AND RIGHT SIDES WHEN DRIVING ON HIGHWAY. FEELS LIKE DRIVING ON TRAIN TRACKS AND CONSTANTLY JUMPING TRACK. CREATES A VERY DANGEROUS SITUATION BECAUSE CAR PULLS FIERCELY IN EITHER DIRECTION AT WILL.
Incident date: Dec 14, 2010
TL*THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A BANGING NOISE COMING FROM THE FRONT STRUT TOWER ON THE DRIVER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT WHERE THE SUBFRAME MET THE SHOCK TOWER WAS COMPLETELY CORRODED. THE MECHANIC STATED HE WOULD HAVE TO WELD IN NEW METAL IN ORDER TO REPA... Read more
Incident date: Feb 11, 2011
THE ISSUE IS WITHIN MY 2006 INFINITI M35X DRIVER'S SIDE SEAT. I WAS IN THE PROCESS OF MAKING A RIGHT TURN AFTER SITTING AT A TRAFFIC LIGHT. WHEN I DID, THE DRIVER'S SIDE SEAT WENT LEFT AND BACK AND I WAS THROWN AGAINST THE DRIVER'S DOOR. THERE HAS BEEN MOVEMENT IN MY DRIVER'S SEAT WHEN BRAKING. IT WOULD MOVE A COUPLE OF INCHES FORWARD INSTEAD OF STAYING IN PLACE. THE DEALERSHIP HAS ESTIMATED ... Read more
Incident date: Jan 7, 2011
TL*THE CONTACT OWNS A 2003 INFINITI QX4. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A LOUD BANGING NOISE OUTSIDE THE VEHICLE AND SUDDENLY THE VEHICLE BEGAN TO LEAN TOWARDS THE DRIVER'S SIDE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD TO INSPECT THE VEHICLE AND THEN RESUMED WITH CAUTION. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THEY INFORMED THAT THE FRAME WAS SEVERELY RUSTED; AN... Read more
Incident date: Feb 9, 2011
MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, THEIR COMPUTER SAYS, MY CAR IS OK. WE ALWAYS TAKE OUR CAR FOR SERVICING THERE ONLY AS WE LIVE IN MEMPH... Read more
Incident date: Jan 14, 2011
TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE HEARD A LOUD NOISE COMING FROM THE VEHICLE AND THE MORE BUMPS HE DROVE OVER, THE LOUDER THE NOISE BECAME. THE VEHICLE WAS TAKEN TO A DEALER AND THEY INFORMED HIM THAT THE LOWER CONTROL ARM HAD RUSTED AND THEY WERE UNABLE TO REPAIR THE VEHICLE DUE TO THE SEVERITY OF THE CORROSION. THE DEALER STATED ... Read more
Incident date: Feb 7, 2011
INFINITI G35 2005. AFTER COMING TO A FULL STOP FOR AT LEAST A MINUTE, I PRESSED THE ACCELERATOR AND THE CAR DID NOT RESPOND IN ANY WAY; NO ENGINE NOISE, NO RPM CHANGE, NO MOVEMENT AT ALL. THEN I PUSHED THE ACCELERATOR ONE-HALF WAY DOWN AND THE CAR MADE A SMALL ENGINE SOUND, THE RPMS WENT UP TO AROUND 1500 AND THE CAR MOVED A LITTLE. I TOOK MY FOOT OFF THE ACCELERATOR AND PRESSED IT AGAIN AND IT ... Read more
Incident date: Jan 28, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME LOOSE AND DIFFICULT TO CONTROL. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONFIRMED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED. THE CURRENT AND FAIL... Read more
Incident date: Nov 30, 2010
I HAVE A 1999 INFINITI QX4, WHICH OVERALL HAS BEEN A STURDY VEHICLE. HOWEVER, OVER THE PAST FEW YEARS WE HAVE REPLACED BOTH FRONT STRUT TOWERS & ASSOCIATED PARTS, LAST YEAR HAD TO REPLACE THE ENTIRE STEERING COLUMN & JUST HAD IN THE SHOP FOR ENGINE RELATED ISSUES. IT'S GOING BACK IN THE SHOP TOMORROW AS IT SEEMS IT NOW HAS TRANSMISSION ISSUES. THE STRUT & STEERING COLUMN REPAIRS WERE HUNDREDS O... Read more
Incident date: Jun 14, 2010
DRIVING ON THE GARDEN STATE PARKWAY MY CAR BEGAN TO SPUTTER AND SUDDENLY SHUT OFF. AFTER SAFELY MAKING MY WAY TO THE SHOULDER I DETERMINED THAT I HAD RUN OUT OF FUEL, EVEN THOUGH THE FUEL GAUGE REGISTERED 1/4 TANK FULL. THE FUEL GAUGE HAS NOT REGISTERED AN ACCURATE READING SINCE. I HAVE RESEARCHED THIS PROBLEM AND HAVE FOUND IT TO A COMMON PROBLEM (HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROBL... Read more
Incident date: Jan 22, 2011
STEERING PROBLEM WITH 2006 INFINITI M35X. CAR HAS SEVERE TRAMILING OR TRACKING PROBLEM. CAR SWERVES TO LEFT AND RIGHT DRAMATICALLY WHEN CROSSING CROWN IN HIGHWAY OR TRAVELING OVER RUTTED OR UNEVEN ROAD SURFACES. THIS CONDITION HAS CAUSED MANY NEAR ACCIDENTS FOR MYSELF AND MY WIFE. DEALER CLAIMS THAT IT IS THE WAY THE CAR IS SUPPOSED TO HANDLE. WE HAVE TRIED OTHER TIRES AND ALIANMENTS TO NO AVAIL.
Incident date: Jan 1, 2010
TL* THE CONTACT OWNS A 2010 INFINITY QX56. THE CONTACT STATED THAT WHEN DRIVING OVER A POT HOLE AT ANY SPEED, THE STEERING WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSIS AND LOCATED THE FAILURE AT THE REAR PASSENGER WHEEL. THE DEALER ALIGNED THE WHEEL BUT THE REPAIR DID NOT CORRECT THE FAILUR... Read more
Incident date: Feb 1, 2011
THIRD BRAKE LIGHT FAILED ON MY 2006 G35 SEDAN. I LOOKED ONLINE AND FOUND THAT THIS IS A VERY COMMON ISSUE, AND WAS POINTED TO THIS SITE TO TRY AND GET SOME ACTION DONE TO COVER THIS PROBLEM. *TR
Incident date: Jan 23, 2011
IN THE PAST SIX MONTHS I HAVE HAD TWO BRAKE FAILURES. THE MOST RECENT WAS 01/23/2011. WHILE IN MOTION AT A SPEED OF APPROXIMATELY 25 MPH I APPLIED THE BRAKES BUT RATHER THAN WORKING, THE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE WHATSOEVER. I LOST ALL BRAKING CONTROL AND COASTED RIGHT THROUGH A STOP SIGN NEARLY BEING BROADSIDED BY A SEMI TRUCK. JUNE, 2010: WHILE LEAVING MY NEIGHBORHOOD G... Read more
Incident date: Feb 1, 2011
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE BRAKE AND SERVICE ENGINE LIGHTS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED THE CONTACT ABOUT RECALL 03V45500 (ENGINE AND ENGINE COOLING) RELATED TO THE CRANK POSITION SENSOR. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS N... Read more
Incident date: Feb 2, 2009
TL*THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE STARTED TO HEAR A LOUD NOISE ON THE DRIVER SIDE. THE VEHICLE WAS THEN INSPECTED BY A DEALER WHO INFORMED HIM THAT THE FRONT LEFT SHOCK TOWER HAD COMPLETELY RUSTED DUE TO CORROSION. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. UPDATED 04/15/11*LJ UPDATED 05/02/11
Incident date: Aug 15, 2010
THE FRONT DRIVER SIDE STRUT TOWER RUSTED OUT ON MY 1997 INFINITI QX4. PART OF THE STRUT TOWER SHEARED, CREATING AN OBSTRUCTION THAT INTERFERED WITH VEHICLE STEERING. I WAS NOTIFIED OF THIS PROBLEM BY MY MECHANIC AFTER I ASKED HIM TO INSPECT THE SHOCKS AND STRUTS TO SEE IF THEY NEEDED TO BE REPLACED. MY MECHANIC ADVISED ME TO PARK THE CAR UNTIL IT COULD BE REPAIRED SINCE IT WAS NOT SAFE TO DRIVE. *... Read more
Incident date: Dec 16, 2010
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SKIDDED OVER BLACK ICE SENDING THE VEHICLE INTO ON-COMING TRAFFIC AND CRASHING INTO ANOTHER VEHICLE. HE STATED THAT THE PASSENGER AIR BAGS DEPLOYED BUT THE DRIVER SIDE DID NOT. THE CONTACT SUSTAINED A CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS... Read more
Crash
1 injured
Incident date: Jan 5, 2009
TL*THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TRAVELING 50 MPH OR MORE AND IT HIT A BUMP, THE STEERING BECAME UNSTABLE. THE STEERING WHEEL BEGAN TO SHAKE AND THE CONTACT FELT AS IF HE WOULD LOSE CONTROL. THE CONTACT REPLACED THE STRUTS AND SHOCKS TWICE AND HAD THE LOWER TIE ROD, TIRE AND STEERING RACK REPLACED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Jan 1, 2007
INFINITI HAS A RECALL FOR THE SPEEDOMETER AND ODOMETER. THE SPEEDOMETER READS 3 TO 5 MILES PER/HR MORE THAN WHAT THE SUV IS REALLY GOING. THE ODOMETER READS 3% TO 4% MORE MILES DRIVEN THAN IT SHOULD BE. I BROUGHT THE SUV IN FOR THE RECALL. THE SPEEDOMETER AND ODOMETER WERE CORRECTED. BUT NOW THE CRUSE CONTROL IS READING 3 MILES PER/HR FASTER THAN WHAT THE SPEEDOMETER IS REGISTERING. INFINITI TOLD ... Read more
Incident date: Jan 30, 2011
DIFFICULTY IN STEERING A NEW 2011 INFINITY M37S. *TR
Incident date: Jan 28, 2011
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL SHOP WHO STATED THAT THE IDLE CONTROL VALVE WAS DEFECTIVE AND THE ELECTRONIC CONTROL MODULE MAY BE DEFECTIVE AS WELL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 88,000. UPDATED 03/14/11
Incident date: Jan 25, 2011
I OWN A 2006 INFINITI G35 AND JUST LEARNED THAT MY CENTER HIGH MOUNT STOP LIGHT WORKS INTERMITTENTLY. I HAVE BEGUN TO RESEARCH THIS AND DISCOVERED THAT THE PROBLEM IS VERY COMMON AMONG CARS SIMILAR TO MINE. I KNOW THE THIRD BRAKE LIGHT WAS WORKING RECENTLY AND I HAVE SEEN IT ILLUMINATE RECENTLY BUT NOT ALWAYS. THIS CONCERNS ME FOR THE SAFETY AND REPAIR PROBLEMS, AND FOR THE FACT THAT IT SEEMS T... Read more
Incident date: Dec 29, 2010
THE DRIVER SEAT POWER FUNCTION FAILED, RESULTING IN THE ABILITY TO MOVE THE SEAT ADEQUATELY TO REACH GAS AND BRAKE PEDALS. UPON INSPECTION BY THE DEALER, THEY INDICATED THAT THE PLASTIC GEAR TRACK WAS FAULTY. THE FIX FOR THIS ISSUE COSTS $1200-1300 SINCE THEY MUST REPLACE THE ENTIRE SEAT POWER COMPONENT INSTEAD. *TR
Incident date: Dec 8, 2010
REAR WINDOW BRAKE LIGHT MALFUNCTION, THIS IS A KNOWN AND REPEATABLE ISSUE WITH MANY G35 SEDANS YEARS 2003-2006. THE REAR WINDOW BRAKE LIGHT STOPS WORKING INTERMITTENTLY, OR WORKS IN VARYING DEGREES OF BRIGHTNESS, WITH NO CONSISTENCY, RHYME OR REASON. UNABLE TO GET THE LIGHT TO REMAIN ON CONSISTENTLY, AND GIVEN THE FEEDBACK IN ONLINE FORUMS, ETC - THIS IS AN APPARENT PROBLEM WITH THE LIGHT INSTAL... Read more
Incident date: Dec 8, 2010
REAR WINDOW BRAKE LIGHT MALFUNCTION, THIS IS A KNOWN AND REPEATABLE ISSUE WITH MANY G35 SEDANS YEARS 2003-2006. THE REAR WINDOW BRAKE LIGHT STOPS WORKING INTERMITTENTLY, OR WORKS IN VARYING DEGREES OF BRIGHTNESS, WITH NO CONSISTENCY, RHYME OR REASON. UNABLE TO GET THE LIGHT TO REMAIN ON CONSISTENTLY, AND GIVEN THE FEEDBACK IN ONLINE FORUMS, ETC - THIS IS AN APPARENT PROBLEM WITH THE LIGHT INSTAL... Read more
Incident date: Jan 24, 2011
VEHICLE SUDDENLY PULLS LEFT AND RIGHT WHILE DRIVING...NOT BRAKING. *TR
Incident date: Jan 23, 2011
THE CAR IS A 2003 INFINITI G35. MY WIFE WAS CROSSING AN INTERSECTION WHEN THE CAR JUST STOPPED. TRAFFIC COMING THE OTHER WAY HAD TO ALSO STOP TO AVOID AN ACCIDENT. SHE WAS ABLE TO START THE CAR AND GET IT GOING AGAIN, ONLY FOR IT TO STOP RUNNING ONE MORE TIME BEFORE GETTING HOME. I PULLED THE DIAGNOSTIC CODES FROM THE CAR. IT FAILED WITH A P0345 CRANKSHAFT POSITION SENSOR A CIRCUIT BANK 2. THIS SE... Read more