Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 20, 2007
VEHICLE DASHBOARD IS MELTING DEFECTIVE. RADIATOR FAN ASSEMBLY ARM REST TOP COMPARTMENT. *TR
Incident date: May 25, 2011
1) NO SPECIFIC EVENT - ONE DAY STOPPED WORKING. 2) CLIMATE CONTROL PANEL FAILED IN AC "ON" MODE AT 66'F. CANNOT TURN OFF. CANNOT ACCESS DEFROST/REAR DEFOGGER BUTTONS. CREATES UNSAFE VEHICLE AS LACK OF DEFROST/DEFOGGER PREVENTS DRIVER FROM SEEING CLEARLY IN CERTAIN WEATHER CONDITIONS. 3) TOLD BY INFINITY CONSUMER AFFAIRS THAT SEDAN VIN DOES NOT FALL INTO RANGE OF EXISTING RECALL FOR AC/AUTO ... Read more
Incident date: May 25, 2011
1) NO SPECIFIC EVENT - ONE DAY STOPPED WORKING. 2) CLIMATE CONTROL PANEL FAILED IN AC "ON" MODE AT 66'F. CANNOT TURN OFF. CANNOT ACCESS DEFROST/REAR DEFOGGER BUTTONS. CREATES UNSAFE VEHICLE AS LACK OF DEFROST/DEFOGGER PREVENTS DRIVER FROM SEEING CLEARLY IN CERTAIN WEATHER CONDITIONS. 3) TOLD BY INFINITY CONSUMER AFFAIRS THAT SEDAN VIN DOES NOT FALL INTO RANGE OF EXISTING RECALL FOR AC/AUTO ... Read more
Incident date: Jun 10, 2011
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THE VEHICLE WAS AT A STOP WHEN IT STALLED WITHOUT WARNING. AFTER WAITING A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CAM SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ... Read more
Incident date: Mar 5, 2009
THE FUEL GAUGE ON MY 2003 INFINITI M45 IS DEFECTIVE. IT BEGAN TO OCCUR AT 101,000 MILES INTERMITTENTLY, BUT NOW IS A CONSTANT PROBLEM. THE FUEL GAUGE CORRECTLY READS THE TANK LEVEL UNTIL ABOUT 1/2 TANK AT WHICH POINT IT SEVERELY DROPS, OR SEVERELY RISES TO "FULL". I KNOW THIS TO BE A PROBLEM WITH THIS PARTICULAR MODEL IN THE FUEL GAUGE CLUSTER, AND TRIED TO HAVE IT FIXED AT THE DEALER. THEY DID NO... Read more
Incident date: Jun 12, 2011
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVEL READINGS. WHILE DRIVING, THE VEHICLE RAN OUT OF FUEL AND STALLED WITHOUT WARNING, ALTHOUGH THE FUEL LEVEL GAUGE INDICATED THAT THERE WAS ONE QUARTER TANK OF FUEL. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 58,000.
Incident date: Jun 8, 2011
AIRBAG SENSOR LIGHT FOR FRONT PASSENGER RANDOMLY DOES NOT REGISTER ADULTS OCCUPYING SEAT. WE HAVE NOT RECOGNIZED ANY PATTERN/SEATING POSITIONS THAT WILL DUPLICATE THE PROBLEM. *TR
Incident date: May 17, 2011
VEHICLE VIBRATES WHEN BRAKING. DEALERSHIP FOUND FRONT ROTORS OUT OF ROUND AND REPLACED THEM. *TR
Incident date: Apr 30, 2010
VEHICLE VIBRATES WHEN BRAKING. DEALERSHIP FOUND ALL FOUR ROTORS OUT OF ROUND. DEALERSHIP ALSO FOUND REAR ROTORS WARPED. DEALERSHIP CUT FRONT ROTORS AND RESURFACED REAR ROTORS. *TR
Incident date: May 10, 2011
AS I PASSED THROUGH AN INTERSECTION, A VEHICLE WENT THROUGH A RED LIGHT. I TRIED TO VEER TO AVOID HIM, BUT THE STEERING COLUMN FAILED. AS A RESULT OF THIS EQUIPMENT FAILURE, THE CAR STRUCK MY VEHICLE AND MY CAR WAS TOTALLED. AFTER MY CAR WAS SCRAPPED, I RECEIVED THE SAFETY RECALL NOTICE.
Crash
Incident date: May 10, 2011
AS I PASSED THROUGH AN INTERSECTION, A VEHICLE WENT THROUGH A RED LIGHT. I TRIED TO VEER TO AVOID HIM, BUT THE STEERING COLUMN FAILED. AS A RESULT OF THIS EQUIPMENT FAILURE, THE CAR STRUCK MY VEHICLE AND MY CAR WAS TOTALLED. AFTER MY CAR WAS SCRAPPED, I RECEIVED THE SAFETY RECALL NOTICE.
Crash
Incident date: May 10, 2011
AS I PASSED THROUGH AN INTERSECTION, A VEHICLE WENT THROUGH A RED LIGHT. I TRIED TO VEER TO AVOID HIM, BUT THE STEERING COLUMN FAILED. AS A RESULT OF THIS EQUIPMENT FAILURE, THE CAR STRUCK MY VEHICLE AND MY CAR WAS TOTALLED. AFTER MY CAR WAS SCRAPPED, I RECEIVED THE SAFETY RECALL NOTICE.
Crash
Incident date: Nov 2, 2010
FRONT DRIVER SIDE STRUT TOWER HOUSING CORROSION CAUSING HOUSING TO BREAK(DAMAGE). I WAS DRIVING AND WHILE EXITING THE HIGHWAY I HEARD A BIG NOISE AND THE STEERING WHEEL WAS HARD TO TURN. I DROVE MY 2001 INFINITY QX4 TO A AUTO SHOP AND THEY SAID THE TOWER HOUSING WAS DAMAGE IT WILL CAUSE ME $1800 TO FIX BECAUSE THEY HAVE TO INSTALL NEW TOWER SO I FIX IT. *TR
Incident date: Aug 12, 2010
MY THIRD BRAKE LIGHT WENT OUT AFTER ONLY ABOUT 5 YEARS.
Incident date: Feb 5, 2010
POWER DOOR WONT UNLOCK OR LOCK ON PASSENGER SIDE. DEALER QUOTED $500 FOR PARTS/LABOR. *TR
Incident date: Jan 10, 2011
I OWN A 2005 INFINITI G35 MANUAL TRANS. IT SUFFERS FROM THE COMMON OIL CONSUMPTION ISSUE. IT WAS TAKEN TO THE ONLY LOCAL DEALERSHIP IN PUERTO RICO AND WAS DENIED WARRANTY REPLACEMENT BECAUSE THERE ARE AFTERMARKET PARTS ON THE ENGINE. I BELIEVE THIS IS ILLEGAL SINCE THEY CAN'T PROVE THOSE MODIFICATIONS CAUSED THE CONDITION SINCE IT'S WELL KNOWS THESE CARS SUFFER FROM THIS. I HAVE CONTACTED THEM SEV... Read more
Incident date: Jan 2, 2011
TL*THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THE FUEL TANK SENSOR SENDING UNIT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY HAD TO REPAIR TWO SENDING UNITS WHICH WAS NOT UNDER RECALL OR WARRANTY. THE CONTACT HAD TO PAY FOR LABOR AND PARTS. THE MANUFACTURER STATED THERE WAS NO RECALL AND OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 52,045.
Incident date: Sep 22, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING 55 MPH THE ENGINE STALLED. HE COASTED TO THE SIDE OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON BEFORE IT RESTARTED. THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST WHICH LISTED A FAILURE CODE P0340 WHICH IS A CAM SENSOR AND BANK ONE FAILURE. THE... Read more
Incident date: Nov 10, 2010
2003 M45 CHECK ENGINE LIGHT ON FOR GAS GAUGE, ALWAYS FULL. THE DIAGNOSTIC SAYS ITS THE FUEL LEVEL SENSOR. REPLACED THE FUEL LEVEL SENSOR (ABOUT $400) BECAUSE THE VEHICLE HAD FAILED THE STATE EMISSIONS INSP. THE CHECK ENGINE IS STILL ON AND NOW I HAVE TO REPLACE THE ENTIRE INSTRUMENT CLUSTER. ALL-IN-ALL THIS IS TURNING OUT TO BE A PRETTY SERIOUS (EXPENSIVE) PROBLEM. MY CAR WON'T PASS INSPECTIO... Read more
Incident date: May 20, 2011
PUT CAR IN REVERSE AND STOPPED. PUT IN FORWARD AND CHECK ENGINE SOON CAME UP ON SCREEN. WENT TO AUTO ZONE TO CHECK CODE AND THEY SAID FUEL LEVEL SENDER WAS BAD. I THEN FOUND ON INTERNET THAT NUMEROUS OTHER OWNERS HAD SAME PROBLEM. I CONTACTED INFINITE OF ORLAND ,SERVICE DEPARTMENT AND THEY SAID THEY KNEW NOTHING ABOUT THIS PROBLEM. *TR
Incident date: May 20, 2011
THE DRIVER SIDE FRONT SEAT MECHANISM HAS FAILED IN MY VEHICLE. THIS VEHICLE IS EQUIPPED WITH SIX-WAY POWER ADJUSTABLE SEATS. AS I WAS DRIVING THE VEHICLE, THE SEAT SUDDENLY DROP TO THE LOWEST POSITION ON THE FLOOR AND WILL NO LONGER RAISE OR LOWER. AS WELL, THE SEAT NOW SEATS NOT TO BE PROPERLY ANCHORED TO THE FLOOR OF THE CAR. THE RIGHT SIDE OF THE SEAT BELT IS ATTACHED TO THE BOTTOM OF THE S... Read more
Incident date: Mar 1, 2011
TL*THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED WHILE DRIVING BETWEEN 50 AND 70 MPH THE VEHICLE WOULD ROCK VIOLENTLY FROM THE FRONT END, WHICH COULD POTENTIALLY MAKE THE DRIVER LOOSE CONTROL OF THE VEHICLE. NEITHER THE DEALER NOR MANUFACTURER WERE CONTACTED REGARDING THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 188,000 AND THE CURRENT MILEAGE WAS 191,000.
Incident date: Dec 23, 2006
TL*THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED WHILE HAVING THE VEHICLE INSPECTED, A MECHANIC CONFIRMED THAT RUST WAS SPREADING ALONG THE UNDERCARRIAGE. THE PARTS COVERED WITH RUST WERE REPLACED BUT THE RUST CONTINUED TO SPREAD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO REPLACED THE WHEELS FREE OF CHARGE AS THEY WERE ALSO RUSTED BUT THEY CONTINUED TO RUST ... Read more
Incident date: Apr 5, 2011
FOR NO APPARENT REASON, THE FUEL GAUGE ON MY 2004 INFINITI M45 STARTED ACTING UP. WHEN THE FUEL GOES BELOW HALF A TANK, THE FUEL GAUGE WILL RISE. THE MILEAGE READING CORRELATES & TELLS ME I HAVE LOTS OF FUEL LEFT, WHEN IN REALITY IT MAY BE ON OR NEAR EMPTY. I AM FORCED TO USE THE TRIP ODOMETER TO TRY TO GUESS WHEN THE FUEL IS RUNNING LOW. I HAVE BEEN TOLD IT'S A PROBLEM WITH THE FUEL GAUGE CLUSTER... Read more
Incident date: May 15, 2011
**STEERING ISSUE.****WHEN COMING TO STOPS DOING LOCAL DRIVING, VEHICLE FRONT END STEERS TO EITHER SIDE OF ROAD, BUT MORE SO TO THE RIGHT. IT OFTEN FEELS AS THOU FRONT STEERING SYSTEM IS LOOSE. WHEN DRIVING AT HIGHWAY SPEEDS IT IS EVEN WORST, CAR WANTS TO PULL TO LEFT OR RIGHT AGGRESSIVELY AND REQUIRES CONSTANT CORRECTION OF DIRECTION OF STEERING AS IM DRIVING. LIVING IN NYC WHERE ROAD QUALITY ISN... Read more
Incident date: Aug 20, 2010
HAD A RECALL ON OUR CAR AND WHEN WE CALLED TO TELL THEM WE HAD IT FIXED THEY WANTED US TO TAKE IT TO THEIR DEALER WHICH THE CLOSEST ONE TO US IS OVER 300 MILES AND IMPOSSIBLE FOR US TO DO I AM ON DISABILITY AND CAN BARLEY SURVIVE ON WHAT I GET AND THERE IS NO WAY POSSIBLE FOR ME TO BE ABLE TO AFFORD TO TRAVEL THIS DISTANCE MONEY WISE THEY ARE SUPPOSED TO REIMBURSED ME FOR THE REPAIR EXPENSES BU... Read more
Incident date: Aug 20, 2010
HAD A RECALL ON OUR CAR AND WHEN WE CALLED TO TELL THEM WE HAD IT FIXED THEY WANTED US TO TAKE IT TO THEIR DEALER WHICH THE CLOSEST ONE TO US IS OVER 300 MILES AND IMPOSSIBLE FOR US TO DO I AM ON DISABILITY AND CAN BARLEY SURVIVE ON WHAT I GET AND THERE IS NO WAY POSSIBLE FOR ME TO BE ABLE TO AFFORD TO TRAVEL THIS DISTANCE MONEY WISE THEY ARE SUPPOSED TO REIMBURSED ME FOR THE REPAIR EXPENSES BU... Read more
Incident date: Aug 20, 2010
HAD A RECALL ON OUR CAR AND WHEN WE CALLED TO TELL THEM WE HAD IT FIXED THEY WANTED US TO TAKE IT TO THEIR DEALER WHICH THE CLOSEST ONE TO US IS OVER 300 MILES AND IMPOSSIBLE FOR US TO DO I AM ON DISABILITY AND CAN BARLEY SURVIVE ON WHAT I GET AND THERE IS NO WAY POSSIBLE FOR ME TO BE ABLE TO AFFORD TO TRAVEL THIS DISTANCE MONEY WISE THEY ARE SUPPOSED TO REIMBURSED ME FOR THE REPAIR EXPENSES BU... Read more
Incident date: May 11, 2011
APPLIED PRESSURE ON THE BRAKES AND BRAKES START TO GRAB AND MAKES A GRINDING NOISE. AFTER THIS OCCURS THE BRAKE LIGHT COMES ON AND I HAVE A CONTINUOUS GRABBING AS IF THE BRAKES ARE ABOUT TO LOCK. I HAVE TAKEN MY CAR TO THE DEALER TWICE ALREADY THE FIRST TIME THE SERVICE DEPARTMENT REPROGRAMMED THE COMPUTER SYSTEM. THE SECOND TIME THEY COULD NOT FIND ANYTHING WRONG I AM STILL HAVING THIS PROB... Read more
Incident date: Sep 1, 2010
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID 03V455000, ENGINE AND ENGINE COOLING, AND WOULD NOT OFFER ANY ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,... Read more
Incident date: Apr 6, 2010
SUNVISOR DOES NOT FOLD BACK FAR ENOUGH BLOCKING TALL DRIVER'S VIEW OF ROAD. LEFT EDGE OF SUNVISOR HITS EDGE OF TRIM PREVENTING PROPER ADJUSTMENT. NOTE THAT 2012 VISORS HAVE BEEN SLIGHTLY REDESIGNED AND WORK PROPERLY. *TR
Incident date: Dec 22, 2010
MY PROBLEM RELATES TO NHTSA STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". I HAVE READ COMPLAINTS TO NHTSA FROM MANY G35 OWNERS, ONLY A FEW STATING THE UNSAFE DRIVING CONDITION CREATED WHEN THEY CANNOT TURN ON THE WINDSHIELD DEFOGGER. I CANNOT OPERATE THE WINDSHIELD DEFOGGER ON MY CAR AND HAVE EXPERIENCED FOGGING WHILE DRIVING IN RAIN. I DO NOT UNDERSTAND WHY MY CAR'S PROBLEM HAS... Read more
Incident date: Mar 14, 2011
I WAS DRIVING ALONG AT APPROXIMATELY 35 MPH (SPEED LIMIT) IN THE MIDDLE LANE OF A 3 LANE ROAD AND APPROACHED A RED LIGHT. I BRAKED, BUT INSTEAD OF THE CAR SLOWING DOWN, IT STARTED ACCELERATING VERY FAST. I PRESSED DOWN ON THE BRAKE AS HARD AS I COULD BUT THE CAR CONTINUED SPEEDING UP. THERE WERE CARS ON BOTH SIDES OF ME SO I HIT A PICKUP TRUCK IN FRONT OF ME - THE AIR BAGS DEPLOYED ON BOTH MY... Read more
Crash
Incident date: May 17, 2011
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THERE WAS A SIX INCH FRACTURE IN THE FRONT WINDSHIELD UNDER THE WIPER. THE VEHICLE WAS PARKED OVERNIGHT IN A RESIDENTIAL DRIVEWAY AND THE FRACTURE WAS NOT PRESENT THE NIGHT BEFORE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT IT WOULD BE MONTHS BEFORE A NEW WINDSHIELD WOULD BECOME AVAILABLE. THE CONTAC... Read more
Incident date: May 1, 2006
I WAS DRIVING MY 2006 INFINITI M35 ON THE HIGHWAY AT ABOUT 55-60 MILES AN HOUR WHEN ALL OF A SUDDEN THE DRIVERS SEAT FELL BACK OFF OF ITS FRAME ALMOST CAUSING ME TO LOSE CONTROL OF THE CAR WHICH COULD HAVE BEEN A SERIOUS ACCIDENT. I TOOK THE CAR TO THE DEALER AND THEY EXPLAINED TO ME THAT THE SEATS ARE WELDED TO THE FRAME NOT BOLTED AND THE WELD BROKE LOSE. THEY SAID BECAUSE MY CAR WAS OUT OF WARR... Read more
Incident date: May 23, 2011
I WAS DRIVING ON THE FREEWAY AT 50 MILES AN HOUR WHEN MY 2003 INFINITI M45 'S ENGINE SHUT OFF WITHOUT WARNING. I PUT THE CAR IN NEUTRAL AND RE-STARTED IT. THIS HAPPENS OFTEN DURING HIGHWAY AND CITY DRIVING. THE CURRENT MILAGE IS 104,000MI.THE FIRST OCCURANCE WAS AFTER THE FACTORY WARRANTY OF 70,000 MI. EXPIRED. I CONTACTED NISSAN/INFINITI AND WAS TOLD MY CAR WAS NOT PART OF A RECALL INITIATED FOR... Read more
Incident date: Mar 9, 2011
I HAVE A 2005 INFINITI FX35. THE AUTOMATIC DOOR LOCKS ON ALL FOUR DOORS HAVE FAILED TO FUNCTION PROPERLY. I HAVE CONTACTED THE DEALER, AND EVEN THE MANUFACTURER, AND NEITHER OFFERED TO MAKE THINGS RIGHT. INSTEAD, THEY BOTH SAID I WAS RESPONSIBLE TO PAY FOR THE REPAIRS FOR THEIR OBVIOUSLY MALFUNCTIONING EQUIPMENT. THIS SIMPLY IS NOT EQUITABLE. *TR
Incident date: Jun 15, 2010
THE SEAT-MOUNTED, SIDE TORSO AIR BAGS FOR THE DRIVER AND FRONT PASSENGER MIGHT EXPLODE. THE AIRBAG LIGHT WILL NOT GO OFF. DEALER TRIED TO GET ME TO BUY NEW MODULE BUT I DID SOME RESEARCH ON YOUR SITE AND FOUND OUT THERE ARE MANY CASES LIKE MINES. PLEASE HELP WHAT SHOULD I DO? *TR
Incident date: Apr 26, 2010
THE VEHICLES ENGINE CONSUMES OIL DURING NORMAL OPERATION AT AN UNACCEPTABLE RATE. I NEED TO ADD OIL AFTER EVERY 300-500 MILES! AND I USUALLY END OF ADDING UP TO 3- 4 QUARTS OF EXTRA OIL BETWEEN OIL CHANGES. THE LEVEL OF CONSUMPTION MAY DIFFER FROM VEHICLE TO VEHICLE BUT NEVERTHELESS, IT IS EXCESSIVE. IF I WERE NOT TO DO SO, THE ENGINE WOULD RUN OUT OF ALL OIL WELL BEFORE THE RECOMMENDED OIL CHANGE... Read more
Incident date: Apr 10, 2011
2008 INFINITI G35 SEDAN, BOUGHT NEW FROM DEALER JULY 2008, HAD WARPED BRAKE ROTORS ABOUT A YEAR AGO, TOOK TO DEALER, THEY REPLACED A PART THAT HAD A RECALL OR HAD A WARRANTY ON, THAT THEY SAID HAD MORE AIR SPACES IN IT TO ALLOW THE METAL TO COOL BETTER, AND GROUND DOWN THE ROTORS. I HAVE WARPED ROTORS AGAIN AT ONLY 46,000 MILES. I BELIEVE THE METAL IN THE STOCK ROTORS IS FAULTY OR BAD ENGINEERING ... Read more
Incident date: Apr 9, 2011
DOOR LOCKS FAIL TO RESPOND TO REMOTE LOCK/UNLOCK OR POWER LOCK/UNLOCK INSIDE CAR, PROBLEM OCCURS ON DRIVER SIDE FRONT AND REAR DOORS. FRONT DOOR ACTUATOR WAS REPLACED BY DEALERSHIP AND PARTIALLY COVERED UNDER WARRANTY, REAR DOOR PROBLEM WILL NOT BE CORRECTED UNDER COVERAGE AS I AM 2,000MI OUT OF WARRANTY. THIS IS A SAFETY ISSUE. *TR
Incident date: Jul 15, 2009
2004 INFINITI FX 35 DASH BOARD BUBBLE , FUEL GAUGE PROBLEM CAN NOT READ FULL TANK OR EMPTY TANK. *TR
Incident date: Feb 16, 2011
2/16/11 INFINITI G35 (2004) PUT INTO DRIVE AND CAR WOULD NOT ACCELERATE ABOVE 10 MILES PER HOUR, DROVE 14 MILES AT THAT SPEED. NEXT MORNING DROVE TO REPAIR SHOP, NOT INFINITI DEALER, AND SHOWED PROBLEM AS CODE #P2128APP SENSOR 2 CIRCUIT AND #P2138APP SENSOR> PERFORMED RE: LEARN PROCEDURE FOR COMPUTER. CAR WAS THEN ABLE TO DRIVE AT NORMAL SPEEDS. *TR
Incident date: Sep 20, 2010
TL*THE CONTACT OWNS A 2010 INFINITI EX35. THE CONTACT STATED THAT WHEN HE SHIFTED INTO SPORTS MODE, THE VEHICLE STOPPED MOVING. THE FAILURE OCCURRED TWICE. HE HAD TO QUICKLY SHIFT BACK TO DRIVE IN ORDER TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE ALSO OCCURRED WHEN HE SHIFTED FROM PARK TO DRIVE. HE WAS FORCED TO SHIFT... Read more
Incident date: May 13, 2011
TL*THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING THE SUBFRAME DETACHED FROM THE FRONT PASSENGER WHEEL. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT THE FAILURE OCCURRED AS A RESULT OF THE SUBFRAME CORRODING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT HER AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND ... Read more
Incident date: Apr 30, 2011
OUR 2011 INFINITI QX56 CANNOT BE PROPERLY CONTROLLED AT SPEED WHEN ANY ROUGH PAVEMENT, POT HOLE, BRIDGE CONNECTION JOINTS, OR SIMILAR IS RAN OVER. THE VEHICLE SHAKES VIOLENTLY WITH LITTLE IF ANY CONTROL BY THE DRIVER. ON NUMEROUS OCCASIONS THE VEHICLE DRIFTS OUT OF THE LANE. NO ACCIDENTS HAVE EVER OCCURRED BUT AT LEAST THREE NEAR MISSES ON INTERSTATE DRIVING HAVE OCCURRED. AT HIGHWAY SPEEDS IT ... Read more
Incident date: May 4, 2011
WHILE DRIVING IN TRAFFIC, CAR DIES WITHOUT WARNING, DASH SENSOR REFLECT SLIP, VDC OFF, CHECK ENGINE SOON LIGHT UP, DROVE LESS THAN MILE AND DIES AGAIN SUDDENLY, 3RD TIME HAPPENS NEXT DAY IN CAR AND ALMOST COLLISION DUE TO LACK OF CONTROL OF STEERING AND CAR STOPPING, CAR NARROWLY MISSES HITTING ME FROM BEHIND, DETERMINE RECALL 03V455000 FOR THIS ISSUE BUT INFINITI STATES MY VIN # NOT REGISTERED TO... Read more
Incident date: May 4, 2011
WHILE DRIVING IN TRAFFIC, CAR DIES WITHOUT WARNING, DASH SENSOR REFLECT SLIP, VDC OFF, CHECK ENGINE SOON LIGHT UP, DROVE LESS THAN MILE AND DIES AGAIN SUDDENLY, 3RD TIME HAPPENS NEXT DAY IN CAR AND ALMOST COLLISION DUE TO LACK OF CONTROL OF STEERING AND CAR STOPPING, CAR NARROWLY MISSES HITTING ME FROM BEHIND, DETERMINE RECALL 03V455000 FOR THIS ISSUE BUT INFINITI STATES MY VIN # NOT REGISTERED TO... Read more
Incident date: May 2, 2010
TL* THE CONTACT OWNS A 2009 INFINITI M35. WHILE THE CONTACT WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A POLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONCLUDED THE CONTACT HAD DEPRESSED BOTH THE BRAKE PEDAL AND ACCELERATOR PEDAL SIMULTANEOUSLY AND CAUSED THE FAILURE. THE FAILURE RECURRED FOUR DIFFERENT TIMES WHILE DRIVING AT DIFF... Read more
Crash
Incident date: May 10, 2011
I HAVE A 2005 INFINITI FX 35. IT ONLY HAS 62,000 MILES ON IT AND EVERY ONE OF THE DOOR LOCK ACTUATORS HAVE FAILED. I FEEL ITS A SAFETY ISSUE, BECAUSE YOU CANNOT GET IN THE VEHICLE FROM THE OUTSIDE EXCEPT FOR THE DRIVERS SIDE DOOR WITH THE KEY. THE OTHER DOORS DO NOT HAVE A KEY TO GAIN ACCESS SO YOU HAVE TO GO THROUGH THE INSIDE OF THE VEHICLE TO MANUALLY UNLOCK IT. EACH DOOR HAS TO BE MANUALLY... Read more