Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 25, 2024
New QX80 should be taken off the road. The Infotainment system is the central computer system to the car. Countless times where the system reboots WHILE DRIVING yielding electronics cluster (Speed control, Heads up Display, etc) blacked out. Upon "reboot", the stereo system is blaring loud, without ability to turn down volume, creating a dangerous driving environment. Only resolution, to date,... Read more
Incident date: Nov 11, 2024
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light had been illuminated and that the hood of the vehicle was trembling while an abnormal sound came from the engine upon starting the vehicle. The contact also stated that while driving the vehicle at various speeds the engine would stall. The vehicle was able to restart. The vehicle was taken to a local deale... Read more
Incident date: Nov 1, 2024
This car seat has a magnetic chest clip. The chest clip has become faulty and now disconnects without having to press the release buttons on it. I have seen recent complaints from other owners that have had this same issue without a recall being put in place.
Incident date: Jan 17, 2022
The Honda Sensing camera in my Honda 2019 HRV malfunctioned while driving and no longer gives me the safety features of Honda Sensing. The camera does not hold a long life span it seems and Honda is not willing to help with the replacement. I think it is unfair and unsafe to allow customers to operate and use a car where the safety features will just out of nowhere disengage risking my life and my... Read more
Incident date: Jan 17, 2022
The Honda Sensing camera in my Honda 2019 HRV malfunctioned while driving and no longer gives me the safety features of Honda Sensing. The camera does not hold a long life span it seems and Honda is not willing to help with the replacement. I think it is unfair and unsafe to allow customers to operate and use a car where the safety features will just out of nowhere disengage risking my life and my... Read more
Incident date: Nov 27, 2024
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The... Read more
Incident date: Dec 2, 2024
We were driving on the highway when the vehicle began stalling and failed to accelerate. We pulled onto the shoulder and all of the lights on the dash were on "Check engine, Electric Power Steering light, and low fuel light: The vehicle had half a tank of gas, so it was not a low fuel issue. After a few attempts the car finally started again and began to pick up power. My neighbor who is a cert... Read more
Incident date: Nov 16, 2024
While coming to a stop, the truck died and immediately set the emergency brakes. I was stopped about 300ft. from stop sign with cars stopped behind me. With the cars behind me honking, I waved them around. Released the brake and restarted the truck. Took the truck to the dealer and they could not reproduce the incident, and it threw no codes. This could be a huge safety concern if it were to ha... Read more
Incident date: Jan 1, 2024
Excessive intermittent Engine vibration at 10 mph to 40 mph at very light load, very light throttle. If a very light throttle Is applied or removed the vibration seems to go away. In light traffic at low speed the vibration is of concern as to the damages it may further cause. On 11/19/2024 Boucher Mazda charged me to perform PCM and TCM updates which did not correct the problem. On 12/11/2024 Rus... Read more
Incident date: Jan 1, 2024
There is no power to the vehicle at all (can't even unlock doors). We had the battery replaced and still no power.
Incident date: Jan 1, 2024
In October of 2023 I was driving onto the high way and my car just started to slow down I could not accelerate that gas while I was on the highway which is very dangerous when you are on the highway. My car turn off completely the engine light started to blink. All the lights were blinking. The only thing that was on was my radio. I could not move the car I was having. Trouble putting the car into... Read more
Incident date: Dec 5, 2024
While driving my child was able to loosen his harness and unclip his chest clip on his own. This wasn’t due to a malfunction but rather a design flaw. His hand reaches the harness adjuster lever which he depresses then leans forward and then unclips his chest clip. He accomplished all this without my knowledge meaning I was driving a minimum of 20 minutes without him being secured in his car sea... Read more
Incident date: Dec 5, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience... Read more
Incident date: Dec 8, 2024
The car is shuddering on acceleration. RPM currently rises and falls in an unnatural manner. Loss of power and gas mileage. This appears to be the same issue that other 2016 ford focuses are covered by.
Incident date: Aug 29, 2024
I rear ended a vehicle and my brakes did not respond nor the emergency system activate I gave a dash cam on the incident and no one has inspected the car for that failure
Crash
Incident date: Aug 29, 2024
I rear ended a vehicle and my brakes did not respond nor the emergency system activate I gave a dash cam on the incident and no one has inspected the car for that failure
Crash
Incident date: Aug 29, 2024
The electric controlled coupling failed and as a result, the AWD failed. There is vibration when turning and driving 25 mph. The grinding noise remained after I got new brakes and I was told it’s from the coupling trying to power the AWD. I took my 2016 QX60 to the dealer and also to a foreign car auto shop and they both confirmed it needs to be replaced. When the coupling is unplugged, the nois... Read more
Incident date: Nov 29, 2024
255/50R20- I have done every service at the dealership except one (last one). I was told all 4 tires were worn out and they refused to rotate tires, took it to another place and was told the same. Vehicle has 27,000 and both places told me it was very unsusual. Called dealership and they directed me to bridgestone which refused to help as well claiming tires from manufacturer have no warranty. Mak... Read more
Incident date: Jul 15, 2024
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical... Read more
Incident date: Sep 30, 2024
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Oct 25, 2024
[XXX] . I was driving with cruise control at 60mph when the speedometer suddenly fell to zero and the truck jerked momentarily into low gear which schreeched the tires due to the sudden and uncontrolled deceleration. Fortunately the road was dry and no vehicles were close behind me. And fortunately I was driving (and not my wife or kids) and I wasn't in busy metro traffic which surely would have c... Read more
Incident date: Oct 25, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Oct 25, 2024
Turbo, Rear-Coupler, Engine, Actuator Car was squealing and I was told that the serpentine belt needed to be replaced. Replaced this. Car still squealing and took it back. They replaced the belt, again.. Still squealing, now I am told its the tensioner that needs to be replaced but only Infiniti can do this (belt done at Firestone). At Infiniti - they look at the car and the tensioner is fine. Bu... Read more
Incident date: Aug 28, 2024
I called the Honda dealership in Concord California on 12/2/2024 for the 20V-770 recall as well as the airbag shrapnel issue. They checked with the service manager and refused to inspect the drive train unless there “Was a problem with the car”. They refused to repair the air bags unless “something happens, hopefully nothing happens then we can look at it.” They offered to have the airba... Read more
Incident date: Dec 1, 2024
brake line corrison and leak, results in no braking.
Incident date: Nov 27, 2024
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Nov 25, 2024
When driving the truck sometimes all the gauges start to go out and go back and forth all the dash lights go on an the whole truck goes to low power an only goes about 10miles per hour you pull over and let it cool down for about 20to30 minutes and can start the truck and drive off again took it’ to the dealer for a plug in and he said no code is showing up and can not help me its been doing thi... Read more
Incident date: Nov 14, 2024
When driving the vehicle it will lose power and flash service stabilitrack and low engine mode enabled without warning. This has happened many times since 2016. When the conditions cannot be replicated gm/chevrolet has not been concerned but to refer to dealership. The dealership replaced ECM due to warranty conditions. Issue with emissions and electrical modules continued to cause intermittent po... Read more
Incident date: Nov 14, 2024
When driving the vehicle it will lose power and flash service stabilitrack and low engine mode enabled without warning. This has happened many times since 2016. When the conditions cannot be replicated gm/chevrolet has not been concerned but to refer to dealership. The dealership replaced ECM due to warranty conditions. Issue with emissions and electrical modules continued to cause intermittent po... Read more
Incident date: Nov 14, 2024
Engine shut off while driving 45mph with no prior warning
Incident date: Nov 23, 2024
Leather of the dashboard began to shrink on both driver and passenger sides. The shrunk leather exposed metal staples used to keep it in place and disfigured the passenger airbag compartment. An independent mechanic suggested that, in case of an accident, an airbag may not deploy correctly and the exposed staples may become a hazard. This appears to be a common problem of Porsche owners with leath... Read more
Incident date: Aug 1, 2024
My truck has 85000 miles on it. I have now experienced the ABS and traction control warning lights. They come on and off intermittently. The cruise control does not work when these lights are on. With all the complaints, its time Ram issues a fix under a recall.
Incident date: Oct 11, 2024
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming out of the exhaust pipe. The message "Service Engine" was displayed. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing excessiv... Read more
Incident date: Mar 1, 2024
We were heading on vacation to Florida on the evening of [XXX].While driving [XXX] towards Athens, Alabama we heard a squealing noise from our engine that lasted a minute then it stopped. We got off at the closest exit and realized that we had “No Brakes “. I prayed for our safety. Our truck ran through two stoplights that were red at the time. I downshifted the vehicle and stood on the brakes... Read more
Crash
Incident date: Nov 15, 2024
The contact owns a 2020 Nissan Rogue. The contact stated while driving at an undisclosed speed, the emergency brake system would inadvertently apply with no warning light illuminated. The contact was able to pull the vehicle over to the side of the road. The vehicle was able to restart. The vehicle was taken to the dealer where it was not diagnosed or repaired. The contact was informed by the dea... Read more
Incident date: Nov 8, 2024
The contact owns a 2023 Honda Odyssey. The contact stated while driving at an undisclosed speed, the engine seized. The contact stated that the failure occurred while she was on the entrance ramp entering the freeway. The contact stated that she repeatedly continued to depress the accelerator pedal, and after several attempts, the engine independently started. The vehicle was driven to the con... Read more
Incident date: Sep 7, 2024
The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter message was displayed on the instrument panel. The contact stated that the shifter lights had turned red. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 17,000.
Incident date: Nov 5, 2024
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to... Read more
Incident date: Nov 5, 2024
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to... Read more
Incident date: Oct 31, 2024
Check AWD / 4WD error message while driving. Codes clear once vehicle is turned off. Dealership won't help unless they see error message. Error message only appears while driving. Potential drive train lockup issue.
Incident date: Oct 1, 2024
Back window shattered
Incident date: Nov 3, 2024
Vehicle began intermittently turning lights on and off while parked and driving. Upon dealer inspection, sunroof frame failed causing water to leak and corrode the VDP module which controls items like the headlights and suspension. Dealer did confirm, vehicle is being repaired at this moment. There were no warning lights about the headlight malfunction, noticed it while driving and while parked. T... Read more
Incident date: Mar 18, 2024
Purchased Vehicle on October 11, 2024. Took car out of town check engine light came on. Took back on October 16th as it had a P0301 cylinder 1 misfire code. They replaced a coil pack said it was good to go. Check engine light came back on a few days later, went to auto zone to scan same code informed dealership. Took it to dealership on November 5th, 2024 they kept overnight to do a leak down test... Read more
Incident date: Apr 3, 2024
Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to repla... Read more
Incident date: Oct 17, 2024
Vehicle was parked in my driveway with the engine running for about 5-10 minutes while I was going into the house to turn off my alarm, then return to take out 2 of my elderly dogs; & finally to take out my other dogs. I then returned to the car, opened the driver's side front door & reached in to push the "stop" button on the dash. As soon as I did, the vehicle immediately went into reverse & pul... Read more
Crash
Incident date: Oct 17, 2024
NHTSA recall No. 23E-019 covers the replacement of defective Hydraulic Control Unit / Anti-Lock Brake System part No. 68085397AB built with a Julian Date code between 8166 and 9106. Bullet point number 6 in the 'chronology' of 23E-019 states "suspect service parts were not used in vehicle production". I disagree. While in the dealership for recall No. 22V-426 to re-program Hydraulic Control Unit /... Read more
Incident date: Oct 17, 2024
While driving on the freeway at 75 mph transfer case went into neutral. No power to wheels. I managed to coast off the freeway and then towed to dealership. Dodge 5500 trucks are used for heavy hauling such as fire trucks, ambulances and in the west ranchers. If a rancher is going down a steep grade with a heavy load (cattle/horses) they would not be able to STOP due to weight. Transfer case has ... Read more
Incident date: Oct 7, 2024
I am writing to report serious safety concerns regarding my 2017 Infiniti QX80. The vehicle has exhibited two primary issues: 1. Unintended Braking: The vehicle has a tendency to suddenly and unexpectedly brake, particularly when driving over specific road surfaces, such as brick-paved intersections. This behavior is extremely dangerous as it can lead to accidents, especially in high-traffic area... Read more