Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 31, 2024
The car accelerated uncontrollably for no apparent reason. I was pulling into a parking slot, preparing to put the car in park and stop the car. All of a sudden the car accelerated and slammed into a building.
Crash
Incident date: May 31, 2024
The car accelerated uncontrollably for no apparent reason. I was pulling into a parking slot, preparing to put the car in park and stop the car. All of a sudden the car accelerated and slammed into a building.
Crash
Incident date: May 12, 2025
I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not... Read more
Incident date: May 12, 2025
I had brought my vehicle multiple times in 2024 to the Route 23 auto mall prior to me receiving a recall notice. The check engine light kept coming on and off and they told me that there was nothing wrong with my vehicle. I then received a recall notice in around the end of July 2024 and contacted them to complete the recall. I brought my vehicle in August 2024 and they told me that they would not... Read more
Incident date: Apr 30, 2025
The engine failed and had catastrophic damage. As I was driving it on the highway at speeds of 65 mph the vehicle started loosing power and shaking violently in the middle of driving it. Therefore putting my life and other life’s in danger. After a couple miles the Electronic stability control light came on and the traction control light came on. Also the check engine light came on. Vehicle on... Read more
Incident date: May 13, 2025
About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get ... Read more
Incident date: May 13, 2025
About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get ... Read more
Incident date: May 13, 2025
On three of the four tires at different times the tires were separating. They had bulges in the tire. Caused extreme vibration and noise. The last tire was today with 22k miles. The other two were a year ago with 15k miles. I’ve had to replace all 4 tires
Incident date: May 7, 2025
The oil coolant cooler is leaking oil into my antifreeze reservoir, but nothing is in the oil pan, which could cause damage to the engine a very expensive fix, and this should be covered under drivetrain by all means
Incident date: May 7, 2025
The contact owns a 2018 Cadillac Escalade. The contact stated that while driving 70 MPH, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the lifters had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer whe... Read more
Incident date: May 2, 2025
I am filing this complaint regarding the OEM General Grabber A/T tires (date code 1424) that came with my brand new 2024 Honda Ridgeline, purchased in June 2024. At approximately 16,000 miles, I noticed significant dry rotting and cracking between the treads on all four tires. This was observed right before a planned long-distance trip, raising serious safety concerns. I maintain proper tire pres... Read more
Incident date: May 17, 2023
While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the w... Read more
Incident date: Apr 30, 2025
With 652 miles the vehicle initially went to the Ford Dealership due to pulling to the right on a straightaway road. It’s been back to two different dealerships on four more occasions and the vehicle still pulls hard to the right. Ford engineers have looked at it and the problem can’t be fixed. The vehicle now has 4,000 miles on it.
Incident date: Apr 30, 2025
With 652 miles the vehicle initially went to the Ford Dealership due to pulling to the right on a straightaway road. It’s been back to two different dealerships on four more occasions and the vehicle still pulls hard to the right. Ford engineers have looked at it and the problem can’t be fixed. The vehicle now has 4,000 miles on it.
Incident date: Apr 28, 2025
The contact owns a 2016 GMC Sierra 3500. The contacted stated that while her husband was attempting to start the vehicle, the contact stated that after five minutes the engine independently failed while the vehicle was running. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the fuel system and fuel pump needed to be rep... Read more
Incident date: Apr 23, 2025
The contact owns a 2015 Jeep Renegade. The contact stated that after having an oil change, the engine started to misfire. The contact stated while driving 75 MPH, the vehicle decelerated to 15 MPH and failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that a multi-air actuator replacement was needed. The ... Read more
INFINITI
QX60
(2025) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Apr 24, 2025
Incident date: Apr 4, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving on the highway at 30 MPH, there was an abnormal smoke odor entering the cabin of the vehicle with an unknown warning light illuminated. The contact stated that the vehicle experienced a loss of automotive power, and the contact proceeded to pull over onto the side of the road. The vehicle was towed to the residence, and an ind... Read more
Incident date: Mar 31, 2025
On October 27th my 5 year old daughter and I were driving home just after leaving Tiresplus getting four brand new tires and an oil change. On the way home out of no where my vehicle caught fire. Driving down the highway, once noticing the car was on fire, no warning no nothing- until I hit the breaks which did not work cause they were completely burnt. Within moments of thinking how I am going to... Read more
Fire
Incident date: Mar 31, 2025
On October 27th my 5 year old daughter and I were driving home just after leaving Tiresplus getting four brand new tires and an oil change. On the way home out of no where my vehicle caught fire. Driving down the highway, once noticing the car was on fire, no warning no nothing- until I hit the breaks which did not work cause they were completely burnt. Within moments of thinking how I am going to... Read more
Fire
Incident date: Apr 21, 2025
Scanned for codes. Found P0303, P0299, and P2243 stored. Found coolant entering cylinder 3. Found excessive play in the waste gate rod and found A/F sensor is not responding. Needs head gasket. Vehicle starts up and runs rough. All alerts on alerts on dash on cust states check engine light on. Honda sensing alerts on.
Incident date: Apr 21, 2025
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Apr 21, 2025
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and accelerating, the vehicle shuddered and jerked before shifting into gear. No warning lights were illuminated. The vehicle was taken to a dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The contact related the failure to TSB Number: 16-0129. The manufacturer was cont... Read more
Incident date: Apr 21, 2025
Well, making my research it shows that the RAV4 2020 will have a recall with the brake booster that my car the 2019 is having the same issues and it’s a very expensive fix. My car only has 40,000 miles is still brand new and I don’t understand why am I having this issues with the brake booster RAV4 2020 has a recall for that same part so I would like them to honor the 2019 brake booster and fi... Read more
Incident date: Mar 14, 2025
The car does a hard braking when reversing into fairly tight parking space . Due to the over sensitivity of Audi Pre Sense feature the car brakes hard even though there is no close by object at risk of being hit . I have taken the car for the dealer and they acknowledge that the hard braking initiated by Audi Pre Sense is a feature and not a bug . One can see many threads in Reddit reporting thi... Read more
Incident date: Apr 14, 2025
Vehicle began exhibiting an intermittent shake between 45-60 MPH which felt like driving on a wash board road. In addition it would shift hard/bog down between 1st and 2nd gear. Took to a dealer for service and was told a TSB had been issued to flush the transmission, this was performed. Condition returned within months and after multiple additional visits where the dealer claimed they couldn't... Read more
Incident date: Apr 14, 2025
The dash warning lights all come on when the vehicle is started. Numerous Warning messages scroll across the dash indicating just about every system on the vehicle is malfunctioning. The collision warning system stops working, the lane change warning stops working, cruise control stops working. I have no idea what else could have stopped working that could mean the difference between life and deat... Read more
Incident date: Apr 14, 2025
The dash warning lights all come on when the vehicle is started. Numerous Warning messages scroll across the dash indicating just about every system on the vehicle is malfunctioning. The collision warning system stops working, the lane change warning stops working, cruise control stops working. I have no idea what else could have stopped working that could mean the difference between life and deat... Read more
Incident date: Apr 6, 2025
Extremely well maintained car began burning excessive amounts of oil. Called Hyundai corporate and they said that there is an extended 150,000 mile warranty on the engine and set me up with the Metrowest Hyundai dealership in Framingham, MA to begin oil consumption test procedure. Dealership performed test and I burned almost 2 out of 5.1 quarts in 1,000 miles. There is no reason a well maintained... Read more
Incident date: Apr 6, 2025
The obstruction to vision caused by the A pillar and glare on the windshield from the dash has caused near collisions while driving.
Incident date: Oct 15, 2024
Engine failure without any notice, loss of power, engine making extreme lifter noises
Incident date: Feb 1, 2025
We have been experiencing a bouncing and shaking in the front end of our vehicle while driving at highway speeds. This happens when hitting the slightest bump or transitions from pavement to concrete. Last week while driving on the highway the shaking and bouncing was so violent that I can't believe I didn't lose control. I brought the vehicle to the dealer and for the second time they replaced mo... Read more
Incident date: Feb 1, 2025
Front passenger air bag light came on without provocation and remains on. Have noticed multiple recalls of similar situations with VW air bags being recalled. It appeared to start with the detection of weight change in the seat. It would not deactivate when a small child sat in the front seat. Now the passenger air bag light just continuously stays on regardless of adult, child, or nothing is th... Read more
Incident date: Apr 1, 2025
1. Abs module stopped working. Car no longer has abs. Will not cover under warranty due to computer component. 2. Engine burns oil. 3 quarts in 1k miles. Combustion cleaning done. Now Engine light is one, oil light comes on, car smells of gas & oil.
Incident date: Apr 1, 2025
The contact owns a 2018 Toyota Corolla. The contact stated while attempting to start the vehicle, or upon approaching a stop, the engine sounded very weak, almost as if the vehicle would shut off. The contact stated that the vehicle had shut off previously while driving through a drive thru. The vehicle was restarted, and the check engine warning light illuminated while driving. The contact also s... Read more
Incident date: Jun 12, 2023
The engine check light came. I also received a letter from infinti for recall. The power of the vehicle declined.
Incident date: Jun 12, 2023
The OK button on the steering wheel collapsed in causing the dash menus to choose random settings and turn them on or off. In the dash selection, controlled with this, is the crash detection on the vehicle, causing the menu to cycle through and turn off and on these settings also. There’s blind spot, alarms, lane departure, driver assistance, and backup sensors. There’s vehicle’s safety feat... Read more
Incident date: Jun 12, 2023
The OK button on the steering wheel collapsed in causing the dash menus to choose random settings and turn them on or off. In the dash selection, controlled with this, is the crash detection on the vehicle, causing the menu to cycle through and turn off and on these settings also. There’s blind spot, alarms, lane departure, driver assistance, and backup sensors. There’s vehicle’s safety feat... Read more
Incident date: Mar 29, 2025
The contact owned a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to vibrate violently, prompting the contact to pull over to the shoulder of the roadway and the vehicle was towed. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine... Read more
Incident date: Aug 29, 2023
The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of ... Read more
Incident date: Mar 22, 2025
The contact owns a 2023 Genesis GV60. The contact stated while driving 30 MPH, the front driver’s and passenger's side seat belts failed to lock securely. There were no warning lights illuminated. The dealer was contacted to schedule an appointment. The contact then received a recall letter for an unknown recall repair for the seat belts and the all-wheel drive power train. The vehicle was repai... Read more
Incident date: Mar 28, 2025
I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and o... Read more
Incident date: Mar 28, 2025
2017 Audi Q7 started consuming oil at 40,000 miles. At 70,000 miles consumption increased to quart every 3,000 miles. At 100,000 miles a quart every 1,000 miles. At 110,000 miles a quart every 40p to 600 miles. This is due to a very well known and documented piston ring issue. Audi offers to do nothing and while I was in warranty they claimed a quart of oil every 1,000 miles was within expected to... Read more
Incident date: Mar 28, 2025
I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering ge... Read more
Incident date: Dec 31, 2024
Engine noise on Monday sounded like thumping - didn't drive car on Tuesday and stated up today sounded like chewing metal in engine bay. 2020 MDX Advanced. Drove to dealership and they confirmed needs small block and is only 2K miles outside of powertrain warranty. Honda claims this isn't under their recall, but dealership is saying all signs point to the same bearing failure. 10K costs for th... Read more
Incident date: Mar 22, 2025
The contact owns a 2011 Ford F-250. The contact stated that while making a turn in either direction, there was an abnormal crunching sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the sound was caused by a misalignment between the cab and the bed of the truck. Due to the failure the cab mount bushings became worn and needed to... Read more
Incident date: Mar 22, 2025
Vehicle downshifted from 10th gear to 6th gear while traveling 70 MPH on I-20. RPM rose to 4,500 before truck could be finally stopped on an off ramp. Vehicle engine was eventually turned. After a couple of minutes vehicle was started again and operated normally for continued return home.Vehicle spent 1 week at dealer for evaluation and computer reprogramming. Recently vehicle (F-150 XLT) has ... Read more
Incident date: Mar 22, 2025
The contact owns a 2021 Land Rover Range Rover. The contact stated while driving approximately 35 MPH, the instrument cluster went blank. The contact stated that the gauges were not visible. The contact stopped the vehicle, turned it off, and restarted the vehicle, and the instrument cluster became functional. The contact stated that the failure occurred at various speeds. Additionally, the turn s... Read more
Incident date: Jan 3, 2025
Steering is loose/has play. Vehicle shakes with driving. Steering gear box is leaking. Issue puts myself and others at risk due to the sudden pulling to either side while driving. Vehicle will be inspected in the next week.
Incident date: Jan 3, 2025
I recently took my car to the dealer because I have multiple messages on my dashboard saying please see dealer dealing with my brake system, electric power steering, vehicle ability assist, collision mitigation system problem, etc the dealers don’t know what’s going on with it. I recently had service done on it because of the recall with the fuel pump and even before that those messages were s... Read more
Incident date: Jan 3, 2025
I recently took my car to the dealer because I have multiple messages on my dashboard saying please see dealer dealing with my brake system, electric power steering, vehicle ability assist, collision mitigation system problem, etc the dealers don’t know what’s going on with it. I recently had service done on it because of the recall with the fuel pump and even before that those messages were s... Read more