Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 4, 2011
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 TO 65 MPH THE VEHICLE SUDDENLY ACCELERATED UP TO 80 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE CARPET BECAME JAMMED UNDERNEATH THE PEDAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
Incident date: Sep 13, 2011
TL* THE CONTACT OWNS A 1997 INFINITI I30. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE SUDDENLY STALLED. AFTER DRIVING ONTO THE SIDE OF THE ROAD FUMES BEGAN TO COME FROM THE ENGINE. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT INSPECTED BY THE DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE AND CURRENT MI... Read more
Fire
Incident date: Sep 9, 2011
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE REAR BUSHINGS FROM THE UPPER CONTROL ARM DETERIORATED, CAUSING THE VEHICLE TO ROLL ABNORMALLY WHEN ACCELERATING OR DECELERATING. THE VEHICLE WAS TAKEN IN FOR ROUTINE MAINTENANCE WHEN THE CONTACT WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICL... Read more
Incident date: Aug 21, 2010
THE DRIVERS SEAT BASE BROKE LOOSE FROM THE METAL LEVER THAT ADJUSTS THE HEIGHT OFF THE FLOOR AND THE SEAT TILTED SHARPLY LEFT. THE SEAT CANNOT BE ADJUSTED LEVEL AND THE CAR CANNOT BE DRIVEN WITH THE BROKEN SEAT POSITION. THIS OCCURRED TWICE ALREADY IN THIS VEHICLE. INFINITI REFUSES TO PROVIDE ANY REMEDY OTHER THAN REPLACING THE SEAT AT HUGE EXPENSE TO ME. AN EXAMINATION OF THE SEAT SHOWS NO ABUSE ... Read more
Incident date: Aug 2, 2010
GAS GAUGE HAS FAULTY READINGS. CONSISTENTLY READS 3/4 TO FULL WHEN IN ACTUALITY ACTUAL LEVEL IS APPROACHING EMPTY. AFTER FILL-UP GAUGE READS FULL BUT STATUS DOES NOT TRACK WITH ACTUAL GAS IN FUEL TANK. *TR
Incident date: Sep 7, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT HE WAS UNABLE TO START THE VEHICLE. THE CONTACT DIAGNOSED THAT THE CAM SHAFT POSITION SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V455000 ( ENGINE AND ENGINE COOLING). THE VEHICLE WAS ... Read more
Incident date: Sep 9, 2010
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. THE CONTACT HAD TO SLOW THE VEHICLE DOWN IN ORDER TO STOP THE DRIFTING. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC STATED THAT THE REAR SPRING AND SHOCKS NEEDED TO BE REPLACED. THE CONTACT REPLACED BOTH REAR SHOCKS AND SPRINGS BUT THE REPAIR DID ... Read more
Incident date: Nov 10, 2010
TL* THE CONTACT OWNS A 2005 INFINITI G35 COUPE. THE CONTACT STATED THAT AFTER RECEIVING RECALL REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS), THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE PASSENGER SIDE MODULATOR WAS DEFECTIVE AND AS A RESULT, THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WH... Read more
Incident date: Sep 16, 2009
SHORTLY AFTER PURCHASING MY INFINITI, I NOTICED THAT THE FUEL GAUGE WAS NOT REGISTERING THE LEVEL CORRECTLY. WHEN THE GAUGE REACHES APPROXIMATELY ONE-QUARTER TANK FULL, THE GAUGE DROPS TO WELL BELOW THE E MARK AND THE WARNING LIGHT COMES ON. EVEN AFTER PURCHASING APPROXIMATELY TWENTY DOLLARS WORTH OF GAS THE GAUGE STILL REGISTERS BELOW THE E MARK AND THE LIGHT STAYS ON. LAST WEEK ON SEPTEMBER 1, 2... Read more
Incident date: Sep 7, 2011
CLUTCH PEDAL DOES NOT RETURN TO PROPER PLACEMENT UNDER NORMAL DRIVING. CLUTCH PEDAL STICKS AND CHANGES ENGAGEMENT POINT. SUSPECTED FAULTY CLUTCH MASTER CYLINDER. *TR
Incident date: Sep 4, 2007
THE RADIO SYSTEM MALFUNCTIONS ON AN INTERMITTENT BASIS DUE TO COLD SOLDER JOIN ON RADIO CIRCUIT BOARD. OTHER ENGINE FUNCTIONS AND AIR CONDITIONING CONTROLS ARE ROUTED THROUGH THE RADIO CIRCUIT BOARD SO WHEN THIS FAILS, IT PRESENTS A DANGEROUS SITUATION. WHEN THE RADIO SYSTEM MALFUNCTIONS, THE AIR CONDITIONER IS SET TO MAXIMUM SETTING. ALSO IN SOME CASES, THE MALFUNCTIONING RADIO RESULTS IN BATT... Read more
Incident date: Sep 4, 2007
THE RADIO SYSTEM MALFUNCTIONS ON AN INTERMITTENT BASIS DUE TO COLD SOLDER JOINT ON RADIO CIRCUIT BOARD. OTHER ENGINE FUNCTIONS AND AIR CONDITIONING CONTROLS ARE ROUTED THROUGH THE RADIO CIRCUIT BOARD SO WHEN THIS FAILS, IT PRESENTS A DANGEROUS SITUATION. WHEN THE RADIO SYSTEM MALFUNCTIONS, THE AIR CONDITIONER IS SET TO MAXIMUM SETTING. ALSO IN SOME CASES, THE MALFUNCTIONING RADIO RESULTS IN BATTER... Read more
Incident date: Aug 1, 2011
THIS CAR DIED ON ME ON THE HIGHWAY WHEN THE FUEL GAUGE SAID THAT I HAD A 3/4 TANK OF GAS REMAINING. THE CAR STARTED SPUTTERING LIKE IT HAD RUN OUT OF GAS SO WE ADDED GAS AND IT STARTED RIGHT UP. I DROVE IT TO A LOCAL INFINITI DEALERSHIP RIGHT AWAY. THEY DIAGNOSED THE PROBLEM AS IN INSTRUMENT CLUSTER, WHICH SHOCKED ME AS I HAVE NEVER HEARD OF AN INSTRUMENT CLUSTER BEING RESPONSIBLE FOR A CAR RUN... Read more
Incident date: Aug 31, 2011
MY 2007 INFINITI FX35 WITH ONLY APPROX 46,500 MILES HAD SEVERE ELECTRONIC MALFUNCTION CAUSED BY IGNITION COIL FAILURE CAUSING MY CAR TO LOSE POWER ON THE FREEWAY, THEN EVENTUALLY SEIZE UP THE ENGINE TO A COMPLETE STOP. *TR
Incident date: Jan 10, 2009
LED THIRD BRAKE LIGHT FAILS TO LIGHT. APPARENTLY THIS IS A VERY COMMON ISSUE WITH THE 2003- 2004 G35 AND IS CAUSED BY A FAULTY CHIP. AN AFTERMARKET COMPANY IS REPAIRING THE BRAKE LIGHT BOARDS AS INFINITI IS CHARGING OVER $400 FOR THE REPAIR AND DENIES IT IS A PROBLEM. HERE IS A LINK TO ABOUT 50 PEOPLE SO FAR THAT HAVE REPORTED THIS ISSUE. HTTP://G35DRIVER.COM/FORUMS/G35-SEDAN-V35-2003-06/3565... Read more
Incident date: Aug 31, 2011
SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW. *TR
Incident date: Aug 31, 2011
MY RADIO AND DASH GOES OUT AND MY A/C COMES ON FULL BLAST WITH PRESET TEMPERATURE AND I CAN'T DO ANYTHING TO TURN IT DOWN OR TURN IT OFF. INFINITI DEALER SAID THE RADIO CONTROL UNIT CONTROLS CLIMATE INCLUDING A/C. DEALER SAID A RADIO CIRCUIT BOARD WAS MALFUNCTION OR DEFECT. INFINITI SAID THERE WAS NO RECALL. I'M REALLY SCARY TO DRIVE IN WINTER WHEN I NEED DEFROST ON AND NEED TO CONTROL CLIMATE. I... Read more
Incident date: Aug 23, 2011
VEHICLE : 2005 INFINITI FX 35 37,000 MILES ISSUES WITH THE DOOR LOCKS ON THE VEHICLE. ACCORDING TO THE DEALERSHIP ALL 5 ACTUATORS HAVE FAILED AT ONE TIME AND THIS HAS RENDERED THE VEHICLE AT TIMES WITH NO ENTRY ACCESS> THIS POSES A HAZARD IN THE EVENT OF EMERGENCY PERSONNEL NEEDING ACCESS TO REMOVE OCCUPANTS FROM VEHICLE. A LESSER DANGER IS THE INABILITY TO INSURE DOORS ARE IN THE LOCKED OR OPEN ... Read more
Incident date: Aug 12, 2011
FRONT DRIVER'S SIDE DOOR LOCK JAMMED -- DOOR UNABLE TO OPEN OR UNLOCK. DRIVER HAD TO CLIMB IN AND OUT OF CAR FROM PASSENGER SIDE. THIS IS A HUGE SAFETY HAZARD ESPECIALLY WITH SMALL CHILD IN BACK SEAT. DEFECTIVE DOOR LOCK RANDOMLY OCCURRED--NO DAMAGE TO DOOR. CAR IN GREAT CONDITION AND STILL UNDER WARRANTY BY DATE. WE TOOK CAR TO INFINITI DEALER FOR REPAIR. THEY HAD TO BREAK THE DOOR LOCK MECHAN... Read more
Incident date: Aug 20, 2011
TL* THE CONTACT OWNS A 2003 INFINIT I35. THE CONTACT WAS DRIVING IN A PARKING LOT APPROXIMATELY 5 MPH. WHEN THE ACCELERATOR PEDAL WAS ENGAGED, THE ENGINE POWER RESPONSE WAS EXTREMELY LOW. THE ENGINE WARNING INDICATOR BEGAN TO ILLUMINATE AND REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY WERE UNABLE TO LOCATE THE PROBLEM. THE VEHICL... Read more
Incident date: Jan 10, 2011
1- BATTERY DRAINED EVERY OTHER DAY. 2- IF THE INFINITI G35- 2003- IS NOT IN USE FOR 1DAY THE BATTERY DIED. 3- I CHANGE THE BATTERY 4TIMES IN PAST 8 MONTH!! 4- THE AC GOES TO MAX AND I CAN NOT TURN IT OFF, I WAS TOLD THIS IS DUE TO THE WIERING AND THAT IS WHY THE RADIO DOESNT WORK EITHER 5- IF THIS IS DUE TO THE WIERING I AM AFRAID THAT IT MIGHT CAUSE FIRE. 6- BESIDE THE WIERING ISSUE, UNSTOPA... Read more
Incident date: Mar 1, 2011
THE RADIO,HEATER ,DEFROSTER CEASED FUNTIONING,FIRST INTERMITTENT THE STOPPED FUNCTIONING ENTIRELY,IT IS A SAFETY HAZARD AZ DEFROSTER CANT WORK AND WINDOWS FROST UP,TEMERATURE AND FUNCTION CANT BE CHANGED AND BLOWER IS SET WHERE IT CANT WORK.THIS IS A SAFETY HAZARD. *TT
Incident date: Apr 20, 2011
QX4 2001 SEVERE RUST ON FRAME. CAR UNDRIVEABLE FOR SAFETY REASONS. FRONT SUSPENSION FIXED UNDER RECALL, BUT INFINITI REFUSES TO FIX EXTENSIVE FRAME RUST. THEY ACKNOWLEDGE THAT OTHER CONSUMERS HAVE THE SAME PROBLEM. IF YOU HAVE FRAME RUST ON QX4 PLEASE CONTACT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 15, 2004
I OWN A 2002 INFINITI QX4 SUV TRUCK. I AM FILING A COMPLAINT ABOUT THE FRONT DRIVERS SIDE SEAT BELT AND SHOULDER HARNESS. WHEN SEAT BELT IS FASTENED, THE SHOULDER HARNESS RUBS YOUR NECK WHILE DRIVING, SO IN THE EVENT OF AN ACCIDENT I BELIEVE THE SHOULDER HARNESS WILL CUT AND INJURE THE DRIVERS NECK. THIS IS SERIOUS AND SHOULD BE REPLACED. THANK YOU FOR YOUR ATTENTION. *TR
Crash
1 injured
Incident date: Aug 7, 2011
I HAVE INFINITI QX56 2005, BRAKE DOESN'T WORK WHILE DRIVING, SAME ISSUE MORE THAN 10 TIMES SINCE I PURCHASED NEW CAR, INFINITI CONSUMER AFFAIRS TRYING TO CONCEAL THIS ISSUE. *TR
Incident date: May 1, 2008
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THE DRIVERS SEAT WAS MOVING WHILE THE VEHICLE WAS IN MOTION. THE DEALER PERFORMED REPAIRS IN AUGUST 2010; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS 87,000. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 09/21/11*LJ UPDATED 10/03/11
Incident date: Aug 17, 2011
STEERING LOCKED UP, ALL OF A SUDDEN WITH VERY LIMITED STEERING CAPABILITY, CAR COULD ONLY MAKE A 10 DEG TURN TO EITHER SIDE. SHARPER TURNS REQUIRED BACKING UP AND TRYING AGAIN. *KB
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE WOULD JERK VIOLENTLY. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 112,380.
Incident date: May 5, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE ELECTRONIC CONSOLE UNIT FAILED. AS A RESULT, THE RADIO AND AIR CONDITIONING UNIT WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE ELECTRONIC CONSOLE UNIT NEEDED TO BE REPLACED. THERE WERE NO RECALLS ADDRESSING THIS FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: May 15, 2011
FUEL GAUGE STOPS AT HALF FULL, AND RETURNS TOWARD FULL UNTIL RUNNING OUT OF GAS. THERE ARE TWO LOW GAS WARNINGS (LIGHT AND MESSAGE) WHICH NO LONGER WORK. AFTER SEVERAL MONTHS OF USING ODOMETER FOR APPROXIMATE GAS AMOUNT STATUS, THE CHECK ENGINE LIGHT ILLUMINATED. THE AUTO ZONE CODE CHECK SHOWS THE FUEL LEVEL SENDER IS FAULTY. TURNS OUT THIS A COMMON PROBLEM FOR THIS MAKE AND MODEL, AND MANY FI... Read more
Incident date: Jul 15, 2011
2003 INFINITI G35 AUDIO FINISHER CIRCUIT BOARD FAILURE. FAILURE OCCURED JULY 2011. AUDIO FINISHER BOARD ISSUE IDENTIFIED IN 2003 INFINITI TSB CAMPAIGN ID P3104 / ITB03-007B VOLUNTARY SERVICE CAMPAIGN (AUTO FINISHER CIRCUIT BOARD). WAS TOLD MY VEHICLE / VIN NOT COVERED. DEALER REPAIR WAS $900. AUDIO SYSTEM AND ENVIROMENTAL CONTROLS INSIDE CAR DISABLED. IF THIS HAPPENED IN WINTER COULD HAVE RESULTED... Read more
Incident date: Feb 16, 2011
MY INFINITI M35X ACCELERATED UNEXPECTEDLY DURING PARKING CAUSING ME TO CRASH INTO A BUILDING AND RESULTING IN $10K WORTH OF VEHICULAR DAMAGE. THE IMPACT JARRED ME SUCH THAT I TEMPORARILY BECAME DISORIENTED AND WAS UNSURE OF "WHAT JUST HAPPENED." A SECOND INCIDENT OF SUCH NATURE OCCURRED WHEN THE CAR UNEXPECTEDLY ACCELERATED, ALMOST CAUSING THE VEHICLE TO CAREEN OVER A RAILING AT A LOCAL SHOPPING... Read more
Crash
Incident date: Jul 14, 2011
FOR THE PAST YEAR I HAVE BEEN HAVING A ISSUE WITH THE FUEL GAUGE ON MY 2003 INFINITI M45. FIRST I NOTICED THE PROBLEM WHILE DRIVING WHEN MY FUEL READING WAS AT 1/4 TANK AND THE GAUGE STARTED TO RISE TO A FULL TANK. I DID NOT LIKE WHAT WAS HAPPENING SO I PROMPTLY WENT AND PUT GAS IN THE CAR TO FILL THE TANK. AFTER A DAY OR TWO OF CITY DRIVING IN CHICAGO THERE WAS NO CHANGE TO MY FUEL READING. I WAS... Read more
Incident date: Feb 1, 2010
CORROSION IN THE FRONT DRIVERS SIDE STRUT TOWER HOUSING IN FRONT WHEEL AREA -BODY SHOP INFORMED ME IT WAS A MANUFACTURERES DEFECT. COST ME ABOUT $5,000 TO REPAIR. I STILL OWN THE CAR. *TT
Incident date: Jul 31, 2011
WHEN I TURNED ON THE BOSE RADIO, THE AIR CONDITIONER WENT ON FULL BLAST AND THE WHOLE CONTROL PANEL WENT OUT. I WAS ENTERING THE FREEWAY AND THIS CAUSED A DANGEROUS SITUATION(NO SPEEDOMETER, DEFROSTER, ETC.). NEEDLESS TO SAY, WITHOUT USE OF DEFROSTER, THIS SITUATION CAN BE FATAL! I HAVE READ THE EDMUNDS FORUM REGARDING THIS ISSUE(AND ALSO NHSTA COMPLAINTS) AND THIS PROBLEM SEEMS TO BE QUITE COMMO... Read more
Incident date: Sep 25, 2009
FUEL GAUGE DOES NOT SHOW CORRECT AMOUNT OF FUEL RESULTING IN RUNNING OUT OF GAS. I HAVE BEEN DEALING WITH THE PROBLEM FOR ALMOST 2 YEARS. NOW THE SERVICE ENGINE LIGHT CAME UP AND THE ISSUE REQUIRES FIXING IN ORDER TO PASS EMISSION CONTROL. THIS IS WELL KNOWN PROBLEM, BUT INFINITI REFUSES FIXING IT. *KB
Incident date: Sep 25, 2009
FUEL GAUGE DOES NOT SHOW CORRECT AMOUNT OF FUEL RESULTING IN RUNNING OUT OF GAS. I HAVE BEEN DEALING WITH THE PROBLEM FOR ALMOST 2 YEARS. NOW THE SERVICE ENGINE LIGHT CAME UP AND THE ISSUE REQUIRES FIXING IN ORDER TO PASS EMISSION CONTROL. THIS IS WELL KNOWN PROBLEM, BUT INFINITI REFUSES FIXING IT. *KB
Incident date: Sep 25, 2009
FUEL GAUGE DOES NOT SHOW CORRECT AMOUNT OF FUEL RESULTING IN RUNNING OUT OF GAS. I HAVE BEEN DEALING WITH THE PROBLEM FOR ALMOST 2 YEARS. NOW THE SERVICE ENGINE LIGHT CAME UP AND THE ISSUE REQUIRES FIXING IN ORDER TO PASS EMISSION CONTROL. THIS IS WELL KNOWN PROBLEM, BUT INFINITI REFUSES FIXING IT. *KB
Incident date: Jul 25, 2011
THE THIRD BRAKE LIGHT ON MY 2004 INFINITI G35 SEDAN IS NOT FUNCTIONING. *TR
Incident date: Apr 4, 2011
I HAVE A 2006 INFINITI QX56 WITH 46,000 MILE ON IT, AND MY BRAKES FAILED ON ME APPROXIMATELY 4 TIMES ALREADY, BUT JUST COMING OUT OF A DRIVE WAY OR BACKING UP FROM A PARKING LOT, I WOULD HAVE TO TURN OFF THE TRUCK AND TURN IT BACK ON FOR THE BRAKES TO FUNCTION NORMAL AGAIN. WHEN IT FAILED AND I PRESSED ON THE BRAKE I NOTICED THE BRAKE LIGHT ON THE DASH WOULD TURN ON AND I WOULD HEAR GRINDING NOISE... Read more
Incident date: Apr 4, 2011
I HAVE A 2006 INFINITI QX56 WITH 46,000 MILE ON IT, AND MY BRAKES FAILED ON ME APPROXIMATELY 4 TIMES ALREADY, BUT JUST COMING OUT OF A DRIVE WAY OR BACKING UP FROM A PARKING LOT, I WOULD HAVE TO TURN OFF THE TRUCK AND TURN IT BACK ON FOR THE BRAKES TO FUNCTION NORMAL AGAIN. WHEN IT FAILED AND I PRESSED ON THE BRAKE I NOTICED THE BRAKE LIGHT ON THE DASH WOULD TURN ON AND I WOULD HEAR GRINDING NOISE... Read more
Incident date: Jul 27, 2011
SERIOUS BRAKE FAILURE ON A 2006 INFINITY QX56. THE BRAKE LIGHT RANDOMLY COME ON AND THEN THE BRAKE SYSTEM ESSENTIALLY FAILS, WITH LOUD MECHANICAL SOUNDS, SHUTTERING OF THE TRUCK, AND ESSENTIALLY AN INABILITY TO STOP THE TRUCK. THERE IS NO WAY TO PREDICT ITS OCCURRENCE AND THIS IS A POTENTIALLY DEADLY SITUATION. *TR
Incident date: Jul 11, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THE DEFROSTER ONLY EMIT HEAT AND DOES NOT ASSIST IN DEFROSTING THE WINDSHIELD WHEN NECESSARY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THE AUDIO UNIT NEEDED TO BE REPLACED DUE TO A WIRING FAILURE . THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Incident date: Jul 22, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS. THE ENGINE, TRACTION CONTROL SYSTEM AND SLIP WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE PREVIOUSLY STALLED AND RESTARTED; HOWEVER, IN ORDER TO RESUME PRESSURE WAS APPLIED TO BOTH THE ACCELERATOR AND BRAKE PEDAL AT THE SAME TIME. THE VEHICLE WAS TAKEN TO A... Read more
Incident date: Jul 24, 2011
I PURCHASED THE INFINITI 2003 M45 BEFORE I KNEW ABOUT THE FUEL GAUGE PROBLEM. THE SHOP I USE HAS ORDERED 3 OEM GAUGE CLUSTERS FROM INFINITI ALL THREE WOULD NOT WORK.WITH ALL THE COMPLAINTS AND THE SAFETY ISSUES WHY DOES INFINITI REFUSE TO FIX THIS PROBLEM. IT IS A REAL SURPRISE THAT A PROBLEM FROM 2003 STILL CAN NOT BE FIXED EIGHT YEARS LATER. THIS ISSUE NEEDS INVESTIGATION AND INFINITI NEEDS T... Read more
Incident date: Jun 15, 2011
WHILE CHECKING TIRE PRESSURE TPMS BROKE - FILED BY JIFFY LUBE. *TR
Incident date: Jul 21, 2011
I PURCHASED A NEW INFINITI G37X SEDAN IN THE BEGINNING OF JULY 2011. EACH TIME I REFILL THE CAR AT GAS STATION, THE PUMP JUST STOPS FILLING AFTER ONLY A COUPLE OF SECONDS. EACH REFILL WAS DONE BY BYPASS THE PRESSURE SENSOR BUILT IN THE PUMP AND BY GUESSING HOW MANY GALLON CAN BE FILLED IN THE TANK, BLINDLY, EVEN THOUGH IT DOESN'T LIKE A LIFE THREAT ISSUE, IF THE FUEL DID OVERFLOW, IT WOULD RESULT ... Read more
Incident date: Jan 1, 2011
AIR CONDITIONING BLASTS AT ALL TIMES THAT CAR ENGINE IS RUNNING. NO WAY TO CONTROL, LOWER OR CHANGE THE A/C DEFROSTER, HEAT OR DEFOGGER. RADIO PANELS ARE SIMILARLY "BLACKED OUT" MEANING THEY ARE NOT WITHIN THE CONTROL OF THE OPERATOR. MULTIPLE SAFETY COMPLAINTS HAVE BEEN ISSUED REGARDING THIS PROBLEM AND THE DEALERSHIP HAS ADVISED SIMILAR OWNERS IT WILL BE $4,000 TO RECTIFY THIS PROBLEM. THIS IS L... Read more
Incident date: Jan 1, 2011
AIR CONDITIONING BLASTS AT ALL TIMES THAT CAR ENGINE IS RUNNING. NO WAY TO CONTROL, LOWER OR CHANGE THE A/C DEFROSTER, HEAT OR DEFOGGER. RADIO PANELS ARE SIMILARLY "BLACKED OUT" MEANING THEY ARE NOT WITHIN THE CONTROL OF THE OPERATOR. MULTIPLE SAFETY COMPLAINTS HAVE BEEN ISSUED REGARDING THIS PROBLEM AND THE DEALERSHIP HAS ADVISED SIMILAR OWNERS IT WILL BE $4,000 TO RECTIFY THIS PROBLEM. THIS IS L... Read more
Incident date: Jan 1, 2011
AIR CONDITIONING BLASTS AT ALL TIMES THAT CAR ENGINE IS RUNNING. NO WAY TO CONTROL, LOWER OR CHANGE THE A/C DEFROSTER, HEAT OR DEFOGGER. RADIO PANELS ARE SIMILARLY "BLACKED OUT" MEANING THEY ARE NOT WITHIN THE CONTROL OF THE OPERATOR. MULTIPLE SAFETY COMPLAINTS HAVE BEEN ISSUED REGARDING THIS PROBLEM AND THE DEALERSHIP HAS ADVISED SIMILAR OWNERS IT WILL BE $4,000 TO RECTIFY THIS PROBLEM. THIS IS L... Read more