Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 5, 2007
VEHICLE: 2000 INFINITI I30T HAS A RECURRING ENGINE CODE P0420 SINCE 74,000 MILES. FOUND OUT RECENTLY THERE IS A SERVICE BULLETIN FOR THIS PROBLEM ON THE INTERNET. REFERENCE #ITB00-054A. I NEVER RECEIVED ANY NOTICE FROM INFINITI CORP. ABOUT THIS PROBLEM SINCE THE SERVICE BULLETIN THAT OCCURRED ON JUNE 7, 2004. IT IS WRONG FOR INFINITI NOT TO NOTIFY THEIR CUSTOMERS ABOUT THIS PROBLEM. THERE IS NO... Read more
Incident date: Jun 5, 2007
VEHICLE: 2000 INFINITI I30T HAS A RECURRING ENGINE CODE P0420 SINCE 74,000 MILES. FOUND OUT RECENTLY THERE IS A SERVICE BULLETIN FOR THIS PROBLEM ON THE INTERNET. REFERENCE #ITB00-054A. I NEVER RECEIVED ANY NOTICE FROM INFINITI CORP. ABOUT THIS PROBLEM SINCE THE SERVICE BULLETIN THAT OCCURRED ON JUNE 7, 2004. IT IS WRONG FOR INFINITI NOT TO NOTIFY THEIR CUSTOMERS ABOUT THIS PROBLEM. THERE IS NO... Read more
Incident date: Dec 31, 2009
ALL FOUR DOOR LOCKS AS WELL AS THE HATCH LOCK CEASED TO WORK PROPERLY (I.E. WOULD NOT LOCK OR UNLOCK WHEN THE AUTOMATIC LOCK BUTTON WAS PUSHED.) TOLD THAT IT WAS AN ACTUATOR PROBLEM, AND THAT ALL WOULD NEED TO BE REPLACED (AT GREAT EXPENSE). THIS IS AN OBVIOUS SAFETY ISSUE. FIRST, WITH CHILDREN IN THE CAR, DOORS COULD NOT BE LOCKED OR UNLOCKED QUICKLY IN THE CASE OF AN EMERGENCY. ALSO, WHEN DR... Read more
Incident date: Dec 31, 2009
ALL FOUR DOOR LOCKS AS WELL AS THE HATCH LOCK CEASED TO WORK PROPERLY (I.E. WOULD NOT LOCK OR UNLOCK WHEN THE AUTOMATIC LOCK BUTTON WAS PUSHED.) TOLD THAT IT WAS AN ACTUATOR PROBLEM, AND THAT ALL WOULD NEED TO BE REPLACED (AT GREAT EXPENSE). THIS IS AN OBVIOUS SAFETY ISSUE. FIRST, WITH CHILDREN IN THE CAR, DOORS COULD NOT BE LOCKED OR UNLOCKED QUICKLY IN THE CASE OF AN EMERGENCY. ALSO, WHEN DR... Read more
Incident date: Sep 9, 2011
ENGINE BECAME INOPERABLE WHILE DRIVING CAUSING A MAJOR SAFETY ISSUE. SEVERAL WARNING LIGHTS CAME ON SIMULTANEOUSLY (CHECK ENGINE LIGHT, SLIP LIGHT, VDC LIGHT) AT THE TIME. CAR WAS ABLE TO BE RESTARTED WITH SOME TROUBLE. PROBLEM REPEATED ITSELF (STALLING, LOSS OF POWER, STARTING DIFFICULTY) OVER NEXT COUPLE DAYS, ALTHOUGH WARNING LIGHTS NEVER WENT OFF. INDEPENDENT MECHANIC IDENTIFIED PROBLEM AS C... Read more
Incident date: Oct 3, 2011
UNBELIEVABLE FOR A SO CALLED LUXURY VEHICLE. MY CAR IS ONLY 4 YEARS OLD WITH LESS THAN 75,000 MILES ON IT AND THE CONTROL BOARD HAS ALREADY GONE OUT. THE AIR CONDITION WILL NOT SHUT OFF (AND IT'S FREAKING 60 DEGREES OUTSIDE). I CANNOT TURN ON THE RADIO, DEFROST (WHICH IS A MAJOR VISIBILITY CONCERN-ESPECIALLY NOW THAT IS GETTING COLDER). NOTHING IS WORKING EXCEPT FOR STARTING THE CAR. I CALLED INFI... Read more
Incident date: Sep 26, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE DEFROSTER STOPPED FUNCTIONING. THE CONTACT HAD THE VEHICLE INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE RADIO AND THE AUDIO CONTROL UNIT, WHICH CONTROLED THE HVAC UNIT, HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT NOTICED THAT THE DASHBOARD ON THE PASSENGER SIDE WAS FRACTURED AND COULD AFFECT THE DEPLOYMENT OF THE AIR BAG IN THE EVENT OF A CRASH. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 61,500 AND THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Incident date: Oct 3, 2011
TL* THE CONTACT OWNS A 2001 INFINITY QX4. THE CONTACT WAS DRIVING 45 MPH WHEN THE BRAKES WERE DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT WAS FORCED TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS DESTROYED AND THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER, AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.
Crash
1 injured
Incident date: Sep 29, 2011
BLUETOOTH MICROPHONE DOES NOT PROVIDE CLEAR SOUND
Incident date: Sep 26, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING 50 MPH THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. AFTER PERFORMING A DIAGNOSTIC TEST THE MECHANIC STATED THE CRANK POSITION SENSOR MALFUNCTIONED CAUSING THE VEHICLE TO STALL. THE CONTACT NOTICED N... Read more
Incident date: Sep 1, 2010
2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT ILLUMINATING. *TGW THE CONSUMER STATED WITH THE LIGHT BEING ON, THERE IS NO PROTECTION FOR THE PASSENGER. THE LIGHT STAYED ON DURING VARIOUS TRIPS, FOR FIVE MINUTES, THREE MINUTES AND 13 MINUTES. WHEN THE CONSUMER SHUT THE VEHICLE OFF AND STARTED IT AGAIN, THE LIGHT ILLUMINATED AND THEN WENT OUT. WITHIN A COUPLE OF MINUTES, THE LIGHT... Read more
Incident date: Sep 23, 2011
INTERMITTENTLY UNABLE TO LOCK/UNLOCK RIGHT PASSENGER DOOR AND HATCH/TRUNK WITH REMOTE KEY FOB OR DRIVER SIDE LOCK/UNLOCK SWITCH. *TT
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT STATED THAT THE AIR WOULD WORK CONSISTENTLY AND WOULD NOT TURN OFF. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRING THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 70,000.
Incident date: Sep 7, 2011
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE TRACKS ON THE FRONT DRIVERS SEAT BROKE AND THE SEAT WAS NOT STABLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE TRACKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000.
Incident date: Sep 15, 2010
I HAVE CONCERNING ISSUES WITH THE TRANSMISSION OF THIS VEHICLE SINCE PURCHASE 8/27/2010. THE TRANSMISSION HAS MAJOR HESITATION WHEN ACCELERATING, SLOWING DOWN AND WITH EVERDAY USE(JERKY FEELING IN CITY TRAFFIC) NO MATTER WHAT DRIVE MODE IS USED I.E SPORT, NORMAL, ECO, SNOW MODES. WHETHER YOU PULL OUT TO PASS ON THE FREEWAY OR,PASS BICYCLE ON A NARROW 2 LANE ROAD, AT RESIDENTIAL SPEEDS, THE TRA... Read more
Incident date: Sep 5, 2011
HELLO, I RECENTLY PURCHASED A USED 2003 INFINITI FX 45 FROM A PRIVATE SELLER. I NOTICED IMMEDIATELY THAT THE GAS CLUSTER READING WAS INACCURATE. I IMMEDIATELY CONTACTED MY MECHANIC AND CONDUCTED A RESEARCH TO LEARN THAT THIS IS A COMMON ISSUE WITH INFINITI MODELS FROM 03-04. I DO NOT HAVE WARRANTY AND BELIEVE AN IMMEDIATE RECALL ON THIS PART MUST BE ISSUED. THIS IS A SERIOUS MATTER AND CAN CAUS... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Jan 20, 2011
THE FUEL GAUGE READ FULL AND I RAN OUT OF GAS ON THE HIGHWAY, FORTUNATELY I WAS IN THE RIGHT LANE AND AVOIDED AN ACCIDENT. I FILLED THE TANK UP AND THE NEXT DAY THE ENGINE LIGHT CAME ON AND THE CAR KEPT CUTTING OFF WHILE I WAS DRIVING HOME FROM WORK. I GOT TO A GAS STATION AND THE TANK WAS 3/4 FULL. I TOOK THE CAR TO THE DEALER WHO TOLD ME I HAD FAILED TIMING SENSORS WHICH THEY REPLACED FOR $70... Read more
Incident date: Aug 2, 2011
ELECTRICAL PROBLEM W 2003 INFINITI G35. A/C TURNS(FULL BLAST) AND RADIO TURNS ON AND CAN'T TURN OFF. CENTER CONSOLECONTROLS INOPERABLE, FRONT AND REAR DEFROSTERS (SAFETY HAZARD), RADIO AND A/C. KEARNY MESA INFINITI, SERVICE ADVISOR STATED COMPUTER CIRCUIT BOARD (CCB) WAS RECALLED AND REPLACED, WILL COST $900+ TO REPAIR. CLASSIFICATION: EL03-003 REFERENCE: ITB03-007 DATE:FEBRUARY 13, 2003 VOLUN... Read more
Incident date: Sep 22, 2011
MY 2008 INFINITI M35X CAR VIOLENTLY JERKS IN AND OUT OF THE LANE FROM MY LEFT SIDE AND THEN MY RIGHT SIDE. THE SPEED LIMIT IS 60-65 MPH ON THE BELTWAY, AND FOR A CAR TO BE SUDDENLY JERK OUT OF THE LANE IS A SEVERE SAFETY HAZARD. I GLANCED IN MY REARVIEW AND SIDE MIRRORS, AS MY CAR WAS WILDLY DRIFTING IN AND OUT OF THE LANE TO SEE IF I WAS ABOUT TO CAUSE A MAJOR ACCIDENT WITH THE CARS AND TRACTOR ... Read more
Incident date: Nov 19, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHEN ACTIVATING THE HEAT, THE AIR CONDITIONER WOULD ACTIVATE ERRONEOUSLY. THE AUTOMATIC AIR CONDITION WOULD NOT SHUT OFF AND THE DEFROSTER WAS INOPERABLE. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 A... Read more
Incident date: Mar 21, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CONTROL BOARD (AIR CONDITIONER/DEFROST/HEAT) WAS INOPERATIVE AS WELL AS THE AUDIO FUNCTIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 133,000. TH... Read more
Incident date: Aug 4, 2011
FAULTY GAS GAUGE READINGS AND CHECK ENGINE LIGHT WITH CODE 0462. TROUBLESHOOTING REVEALED NO +12 V FROM INSTRUMENT CLUSTER (COMBINATION METER) TO FUEL LEVEL SENSOR. NO OPENS OR SHORTS IN WIRING HARNESS. ALL POINTS TO A DEFECTIVE GAUGE CLUSTER. *TR
Incident date: Aug 4, 2011
FAULTY GAS GAUGE READINGS AND CHECK ENGINE LIGHT WITH CODE 0462. TROUBLESHOOTING REVEALED NO +12 V FROM INSTRUMENT CLUSTER (COMBINATION METER) TO FUEL LEVEL SENSOR. NO OPENS OR SHORTS IN WIRING HARNESS. ALL POINTS TO A DEFECTIVE GAUGE CLUSTER. *TR
Incident date: Sep 19, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED THAT THE BRACKETS SUPPORTING THE RUNNING BOARDS WERE COMPLETELY RUSTED. THE CONTACT STATED THAT WHEN A PASSENGER ENTERED THE VEHICLE, THEY WERE UNABLE TO STEP ON THE RUNNING BOARDS TO ASSIST ENTERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING THAT COULD BE DONE TO REPAIR THE RUNNING BOARDS. THE... Read more
Incident date: Sep 21, 2011
WINDOWS FAIL TO OPERATE (OPEN OR CLOSE) - DEFECTIVE ELECTRIC MOTOR CONFIRMED. RADIO CANNOT BE TURNED ON. AC CANNOT BE TURNED OFF - IT STAYS ON CONSTANTLY AT MAX AC SETTING AND MAXIMUM FAN SPEED. CD PLAYER WILL NOT TURN ON. THIS HAS BEEN REPORTED BY NUMEROUS OWNERS OF INFINITI G35'S. THE RADIO, AC AND CD PROBLEMS ARE LINKED TOGETHER, AS IT APPEARS TO BE DUE TO A WIDESPREAD FAILURE OF AN AUDIO ... Read more
Incident date: Aug 30, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE THIRD MOUNT BRAKE LIGHT WOULD NO LONGER ILLUMINATE WHEN THE BRAKES WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,500.
Incident date: Jul 15, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 25 MPH AND APPLYING THE BRAKES, THE BRAKES WOULD NOT RESPOND. THE CONTACT WAS ABLE TO ROLL THE VEHICLE TO A STOP AND THE VEHICLE WAS THEN TOWED TO THE DEALER. THE TECHNICIANS STATED THERE WAS EXCESSIVE CORROSION ON THE FRONT PASSENGER SIDE SUSPENSION THAT AFFECTED THE BRAKE LINES AND THE FRAME. THERE WAS A RECALL UNDER NHTSA CAM... Read more
Incident date: Feb 25, 2010
CONSUMER HAS EXPERIENCED CAR A FEW EVENTS SINCE EARLY '10 OF VEHICLE BEING RELUCTANT TO STOP, EVEN WHEN BRAKES WERE APPLIED DOWN TO THE FLOOR. THE LAST EVENT OCCURRED TODAY (9/18/11). TODAY'S EVENT WAS MORE SCARY THAN THE PREVIOUS EVENTS, IN THAT THE CAR ACCELERATED FAR AHEAD OF OUR DESTINATION AND COULD HAVE POSSIBLY HIT ANOTHER DRIVER, IF A DRIVER HAD BEEN PRESENT. THE BRAKES ARE FUNCTIONING... Read more
Incident date: Feb 25, 2010
CONSUMER HAS EXPERIENCED CAR A FEW EVENTS SINCE EARLY '10 OF VEHICLE BEING RELUCTANT TO STOP, EVEN WHEN BRAKES WERE APPLIED DOWN TO THE FLOOR. THE LAST EVENT OCCURRED TODAY (9/18/11). TODAY'S EVENT WAS MORE SCARY THAN THE PREVIOUS EVENTS, IN THAT THE CAR ACCELERATED FAR AHEAD OF OUR DESTINATION AND COULD HAVE POSSIBLY HIT ANOTHER DRIVER, IF A DRIVER HAD BEEN PRESENT. THE BRAKES ARE FUNCTIONING... Read more
Incident date: Sep 28, 2010
IN APRIL (2010) I NOTICED THAT MY CHECK ENGINE LIGHT WAS ON AND MY VEHICLE WOULD NOT START. I WAITED AND ATTEMPTED TO RESTART IT A FEW TIMES UNTIL IT FINALLY STARTED. I WENT HOME AND I PLANNED ON TAKING MY CAR TO THE INFINITI SERVICE CENTER THE NEXT DAY. WHEN I TOOK MY VEHICLE TO THE INFINIT SERVICE CENTER I WAS TOLD THAT MY CAMSHAFT POSITION SENSOR NEEDED TO REPLACED. I REPLACED IT THAT DAY A... Read more
Incident date: Aug 30, 2011
MY 06 INFINITI M35X LIKES TO WANDER OVER UNEVEN ROAD SURFACES WHICH REQUIRES CONSTANT CORRECTIONS TO KEEP THE CAR ON ITS TRUE PATH. PURCHASED VEHICLE USED WITH NEW TIRES, PASSED INSPECTION BUT SEEMS THERE IS A PROBLEM WITH THE STEERING SYSTEM IN THE VEHICLE. *TT
Incident date: Aug 30, 2011
MY 06 INFINITI M35X LIKES TO WANDER OVER UNEVEN ROAD SURFACES WHICH REQUIRES CONSTANT CORRECTIONS TO KEEP THE CAR ON ITS TRUE PATH. PURCHASED VEHICLE USED WITH NEW TIRES, PASSED INSPECTION BUT SEEMS THERE IS A PROBLEM WITH THE STEERING SYSTEM IN THE VEHICLE. *TT
Incident date: Aug 20, 2010
DRIVERS SIDE SHOCK TOWER BROKE (I BELIEVE DUE TO OHIO SALT AND WEATHER CORROSION) BROKE STEERING INTERMEDIATE SHAFT AND CAUSED COMPLETE LOSS OF STEERING. AT THAT TIME I INFORMED THE LOCAL INFINITI DEALER, AND INFINITI CUSTOMER SERVICE,SUPPLIED THEM WITH NUMEROUS PHOTOS, BECAUSE OF THE POTENTIAL SAFETY ISSUE AND BASICALLY WAS TOLD BY BOTH TO BAD, AND THAT IT WAS MY PROBLEM THEY WHERE NOT INTERESTE... Read more
Incident date: Sep 1, 2011
SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW. *TT
Incident date: May 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 55 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 151,000.
Incident date: May 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 55 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 151,000.
Incident date: Jan 11, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 25 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000. UPDATED 01/06/12 *BF THE CONSUMER STATED FROM THE TIME IS STARTE... Read more
Incident date: Jan 11, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 25 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000. UPDATED 01/06/12 *BF THE CONSUMER STATED FROM THE TIME IS STARTE... Read more
Incident date: Jun 19, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G37 COUPE. THE CONTACT STATED THAT AT 2 MPH, HE WAS ATTEMPTING TO PARK THE VEHICLE IN A RESIDENTIAL GARAGE WHEN THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED. THE FRONT BUMPER WAS SLIGHTLY DAMAGED BUT THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONTACTED THE MANUFACTURER AND A REPRESENTATIVE WAS SENT TO INSPECT THE VEHICLE. THERE WERE... Read more
Crash
Incident date: Oct 12, 2010
TL* THE CONTACT OWNS A 2009 INFINITI FX35. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVELS SPORADICALLY. THE CONTACT WAS CONCERNED BECAUSE HE WAS ALWAYS UNSURE AS TO HOW MUCH GASOLINE WAS ACTUALLY IN THE VEHICLE. THE DEALER INSPECTED THE VEHICLE AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 13,000.
Incident date: Sep 2, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE A/C AUDIO CIRCUIT BOARD FAILED AND THE DEFROSTER, AIR CONDITIONING AND HEATER WERE INOPERABLE. THE INSTRUMENT PANEL LIGHTS WOULD ALSO FAIL ONCE THE FAILURE OCCURRED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THE A/C CIRCUIT BOARD WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Sep 14, 2011
I WAS AT A TRAFFIC LIGHT ON A FOUR LANE HIGHWAY. NO OVERPASS, TREES, OTHER VEHICLES, ETC. THE LIGHT CHANGED TO GREEN, I ACCELERATED, WHEN MY CAR REACHED 15 MPH I HEARD AN EXPLOSION. I PULLED TO THE SIDE OF THE ROAD TO INSPECT MY TIRES. THERE WAS NO DAMAGE. I GOT BACK IN MY CAR, PULLED BACK ON THE ROAD AND COULD HEAR WIND. I PULLED BACK OVER AND GOT OUT TO FIND THE SUNROOF GLASS HAD EXPLODED. ... Read more
Incident date: Sep 14, 2011
I WAS AT A TRAFFIC LIGHT ON A FOUR LANE HIGHWAY. NO OVERPASS, TREES, OTHER VEHICLES, ETC. THE LIGHT CHANGED TO GREEN, I ACCELERATED, WHEN MY CAR REACHED 15 MPH I HEARD AN EXPLOSION. I PULLED TO THE SIDE OF THE ROAD TO INSPECT MY TIRES. THERE WAS NO DAMAGE. I GOT BACK IN MY CAR, PULLED BACK ON THE ROAD AND COULD HEAR WIND. I PULLED BACK OVER AND GOT OUT TO FIND THE SUNROOF GLASS HAD EXPLODED. ... Read more
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V244000 (SUSPENSION:FRONT). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO WAIT UNTIL NOVEMBER FOR REPAIRS BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 175,000.
Incident date: Sep 1, 2011
1999 INFINITI QX4. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE REGARDING THE FRONT DRIVER'S STRUT TOWER HOUSING *TGW PRIOR TO THE RECALL, THE CONSUMER WAS INFORMED THE STRUT TOWER WAS NOT ONLY CONTACTING THE STEERING COLUMN; IT WAS AGGRESSIVELY RASPING THE ENTIRE STEERING SYSTEM. THE CONSUMER WAS INFORMED THE VEHICLE WAS NOT SAFE TO DRIVE. THE CONSUMER HAS SINCE DONATED THE VEHICLE.
Incident date: Sep 1, 2011
2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SIDE STRUT TOWER HOUSING *TGW THE CONSUMER STATED HE WAS INVOLVED IN AN ACCIDENT, BECAUSE OF THE FAILED PART. HE IS SEEKING REIMBURSEMENT FOR THE REPAIRS. *JB THE CONSUMER STATED THE REPAIRS WERE COMPLETED PRIOR TO HIM BEING AWARE OF THE RECALL. UPDATED 12/06/11
Crash