Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 3, 2011
VEHICLE IS UNSAFE TO DRIVE DUE TO DISINTEGRATION OF THE LOWER TIE BAR (DIRECTLY BELOW AND SUPPORTING THE RADIATOR, ENGINE, AND TRANSMISSION) DUE TO RUST. THIS IS A 2.25" SQUARE METAL FRAME COMPONENT CONNECTING THE LEFT AND RIGHT FRONT PORTIONS OF THE VEHICLES UNI-BODY CONSTRUCTION. IT IS ALSO PROVIDING, ONE OF TWO CONNECTING LOCATIONS FOR THE HOOD LATCH ASSEMBLY TO BE BOLTED INTO THE FRAME. 3/4 O... Read more
Incident date: Nov 1, 2011
MY 2008 INFINITI M35X WANDERS EXCESSIVELY WHEN IT ENCOUNTERS UNEVEN PAVEMENT SURFACES. THIS REQUIURES NEAR CONSTANT ACTIVE CORRECTION TO KEEP THE CAR WITHIN THE LANE. *TR
Incident date: Sep 1, 2009
G37S. CLUTCH FLOPS AROUND, RENDERING IT INEFFECTIVE - IN TRAFFIC AND AT HIGHWAY SPEEDS. THIS HAS BEEN A RECURRING PROBLEM. *TR
Incident date: Feb 15, 2011
TL* THE CONTACT OWNS A 2011 INFINITI FX. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT ERRONEOUSLY BETWEEN SECOND AND THIRD GEARS. THE DEALER CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THAT A REMEDY HAD NOT BEEN GENERATED FOR THE PARTICULAR FAILURE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 8,000.
Incident date: Oct 25, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE RADIO FAILED AND THE AIR CONDITIONING COULD NOT BE TURNED OFF. THE FAILURE WOULD NOT ALLOW THE CONTACT TO TURN THE HEAT ON EITHER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY THE RADIO FAILING BECAUSE THE RADIO CONTROLLER WAS CONNECTED TO THE HEATER AND AIR CONDITIONING. THE FAILURE AND THE CURRENT MILEAGE WAS... Read more
Incident date: Sep 30, 2011
ON 9/30/2011 I WAS DRIVING AT APPROXIMATELY 10 MPH THROUGH OUR HIGH SCHOOL PARKING LOT. MY SPACE IS DIRECTLY ALIGNED WITH A SPEED BUMP. I SLOWED DRAMATICALLY FOR THE SPEED BUMP AT THE SAME TIME I MADE THE TURN TO ENTER MY PARKING SPACE. THE CAR RESPONDED INCORRECTLY TO THE BRAKES, WHICH HAD HAPPENED TO ME ONCE BEFORE. THE CAR SURGED FORWARD, OVER A SIDEWALK, DOWN AN EMBANKMENT AND INTO A WALL. THE... Read more
Crash
Incident date: Sep 30, 2011
ON 9/30/2011 I WAS DRIVING AT APPROXIMATELY 10 MPH THROUGH OUR HIGH SCHOOL PARKING LOT. MY SPACE IS DIRECTLY ALIGNED WITH A SPEED BUMP. I SLOWED DRAMATICALLY FOR THE SPEED BUMP AT THE SAME TIME I MADE THE TURN TO ENTER MY PARKING SPACE. THE CAR RESPONDED INCORRECTLY TO THE BRAKES, WHICH HAD HAPPENED TO ME ONCE BEFORE. THE CAR SURGED FORWARD, OVER A SIDEWALK, DOWN AN EMBANKMENT AND INTO A WALL. THE... Read more
Crash
Incident date: Oct 20, 2011
THE STANDARD QX56 COMES WITH MORE THAN ADEQUATE ROOM FOR ANY SIZE SHOE ON THE ACCELERATOR PEDAL. LESS THAN 10% OF THE QX MODELS ARE ORDERED WITH THE TECHNOLOGY PACKAGE. THIS PACKAGE INCLUDES A DESIGN FEATURE THAT CAUSES THE GAS PEDAL TO PUSH BACK AGAINST THE OPERATORS FOOT IF THE RADAR SENSES THAT THE VEHICLE IS CLOSING DISTANCE TOO QUICKLY ON THE VEHICLE AHEAD. THE MECHANICAL/ELECTRICAL DEVICE... Read more
Incident date: Oct 20, 2011
THE STANDARD QX56 COMES WITH MORE THAN ADEQUATE ROOM FOR ANY SIZE SHOE ON THE ACCELERATOR PEDAL. LESS THAN 10% OF THE QX MODELS ARE ORDERED WITH THE TECHNOLOGY PACKAGE. THIS PACKAGE INCLUDES A DESIGN FEATURE THAT CAUSES THE GAS PEDAL TO PUSH BACK AGAINST THE OPERATORS FOOT IF THE RADAR SENSES THAT THE VEHICLE IS CLOSING DISTANCE TOO QUICKLY ON THE VEHICLE AHEAD. THE MECHANICAL/ELECTRICAL DEVICE... Read more
Incident date: Oct 24, 2011
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED OAS THE VEHICLE STALLED. THE CONTACT CALLED ROAD SIDE ASSISTANCE BUT THEY WERE UNABLE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TOWED TO THE DEALER AND INSPECTED. THE DEALER WAS ABLE TO RESTART THE VEHICLE AND ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VI... Read more
Incident date: Aug 1, 2010
THE A/C BECAME STUCK ON AUTOMATIC - BLOWING AIR, CENTER CONSOLE BUTTONS STOPPED WORKING INCLUDING ALL HEATING/AIR CONDITIONING/DEFROST BUTTONS, AS WELL AS CONTROLS FOR THE RADIO AND CD PLAYER; THE RADIO CONTROLS ONLY WORKED THRU STEERING CONTROLS. THIS WAS AN INTERMITTENT PROBLEM FOR ABOUT A YEAR, THEN THE CONTROLS FROZE PERMANENTLY, WITH NO ACCESS TO CENTER CONSOLE BUTTONS TO CONTROL HEATING, COO... Read more
Incident date: Jul 30, 2008
THE MEDAL BRACKET WAS CRACKED AND MAKES THE SEAT LOOSE AND MOVE DURING DRIVING. THIS MAKES THE CAR EXTREAMLY DANGEROUS. I HAVE HAD 3 MECHANICS LOOK AT THE SEAT AND THEY HAVE NOTIFIED ME THAT IT WAS A FAILURE IN THE STEAL BRACKET USED TO SECURE THE SEAT TO THE FRAME OF THE CAR. I HAVE ALSO TAKEN IT TO A INFINITI DEALERSHIP AND THEY SAID IT WAS WEAR AND TEAR FROM THE WEIGHT OF THE DRIVER. I AM THE... Read more
Incident date: Jul 30, 2008
THE MEDAL BRACKET WAS CRACKED AND MAKES THE SEAT LOOSE AND MOVE DURING DRIVING. THIS MAKES THE CAR EXTREAMLY DANGEROUS. I HAVE HAD 3 MECHANICS LOOK AT THE SEAT AND THEY HAVE NOTIFIED ME THAT IT WAS A FAILURE IN THE STEAL BRACKET USED TO SECURE THE SEAT TO THE FRAME OF THE CAR. I HAVE ALSO TAKEN IT TO A INFINITI DEALERSHIP AND THEY SAID IT WAS WEAR AND TEAR FROM THE WEIGHT OF THE DRIVER. I AM THE... Read more
Incident date: Oct 23, 2011
I HAD THE EXACT SAME SYMPTOMS, AND THE DEALER RECOMMENDED THE SAME PARTS TO BE REPLACED AS AFFECTED BY AN EARLIER RECALL: RECALL ID# 03V455000 - ENGINE AND ENGINE COOLING RECALL DATE: NOV 17, 2003 MODEL AFFECTED: INFINITI G35 SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER ... Read more
Incident date: Oct 23, 2011
I HAD THE EXACT SAME SYMPTOMS, AND THE DEALER RECOMMENDED THE SAME PARTS TO BE REPLACED AS AFFECTED BY AN EARLIER RECALL: RECALL ID# 03V455000 - ENGINE AND ENGINE COOLING RECALL DATE: NOV 17, 2003 MODEL AFFECTED: INFINITI G35 SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER ... Read more
Incident date: Oct 14, 2011
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THE TRANSMISSION WOULD NOT GO INTO REVERSE. THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO A CERTIFIED MECHANIC AND WAS TOLD THE LOWER AND REAR CLUTCHES FAILED ALONG WITH THE SEALS AROUND THE TRANSMISSION AND THE VALVE BODY. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE... Read more
Incident date: Oct 24, 2011
HI, I BOUGHT NOT TO LONG AGO THIS VEHICLE AND EVERYTHING WAS FINE. HOWEVER RECENTLY THE BOTTOM OF THE SEAT BROKE, THERE IS A LITTLE ARM THAT ATTACHES TO THE BAR AT THE BACK THAT IS NOT ATTACHED. I WAS DRIVING AND THE SEAT SUDDENLY DROPPED AND I COULD HAVE HAD A SERIOUS ACCIDENT. THERE ARE QUITE A NUMBER OF REPORTS LIKE THIS ONLINE OF OTHER PEOPLE WITH THIS ISSUE AND I WANT TO KNOW IF THERE IS SOME... Read more
Incident date: Oct 12, 2011
I STARTED MY CAR WITH MY FOOT ON THE BRAKE AND IT REVVED UP TO 4500 RPMS. I TOOK OUT MY PHONE AND HAD TIME TO TAKE TWO PICTURES OF THE METER. I TURNED THE CAR OFF AND IT DID IT AGAIN, FOR A TOTAL OF THREE TIMES. THE SAME THING HAD HAPPENED ONCE EARLIER IN THE DAY. I ALSO HAPPENS SPORADICALLY WHEN I FIRST START IT IN THE MORNING. SOMETIMES I FEEL IT IS GOING TO GO THROUGHOUT THE GARAGE WALL. ... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 4, 2011
I PURCHASED VEHICLE LESS THAN 90 DAYS I TRADED IN CADILLAC ESV CERTIFIED VEHICLE COULD NOT AT THE TIME AFFORD WARRANTY WAS TOLD HAD 90 DAYS. VEHICLE ONE DAY SMOKE CAME FROM HOOD WOULD NOT GO FASTER THAN 20MPH AND SMELLED LIKE GAS AND ELECTRICAL BURNING. TOWED TO BOB MOORE INFINITY IN OKLAHOMA CITY WAS TOLD GROUND WIRE PLASTIC MELTED AND BURNED UP 6 COILS AND RUINED 2 CATALYTIC CONVERTERS TOTALIN... Read more
Incident date: Oct 12, 2010
IM HAVING THE SAME PROBLEM THAT THOUSANDS OF OTHERS HAVE WITH THIS SAME CAR, FIRST THE RADIO GOS OUT THEN ALL CONTROLS FOR HEATING AND COOLING CONTROLS START TO GO OUT, NOW I HAVE NO CONTROL OVER MY HEATING AND COOLING SYSTEM. WHICH IS SCARY CUZ NOW THAT ITS WINTER I CANT DEFROST MY WINDOWS AND INFINITI REFUSES TO TAKE RESPONSIBILITY FOR THEY'RE FAULTY SYSTEM, WARRANTY OR NOT ITS A SAFETY HAZARD!!... Read more
Incident date: Feb 24, 2011
I WAS ENTERING ONTO THE HIGHWAY AND MY ENTIRE DEFROST / AC / RADIO CLUSTER FAILED. THE AC CAME ON FULL BLAST, REPLACING THE DEFROST!!! I HAD TO PULL OVER AND PARK THE CAR DUE TO THE SAFETY FACTOR OF NOT BEING ABLE TO RUN MY DEFROST. THE ISSUE IS THE AC, DEFROST, AND RADIO STACK CONTROLS STOP WORKING. THERE IS NO WAY TO GET THEM TO WORK ONCE THE PROBLEM OCCURS. THERE HAS BEEN A RECALL ON THIS... Read more
Incident date: Feb 24, 2011
I WAS ENTERING ONTO THE HIGHWAY AND MY ENTIRE DEFROST / AC / RADIO CLUSTER FAILED. THE AC CAME ON FULL BLAST, REPLACING THE DEFROST!!! I HAD TO PULL OVER AND PARK THE CAR DUE TO THE SAFETY FACTOR OF NOT BEING ABLE TO RUN MY DEFROST. THE ISSUE IS THE AC, DEFROST, AND RADIO STACK CONTROLS STOP WORKING. THERE IS NO WAY TO GET THEM TO WORK ONCE THE PROBLEM OCCURS. THERE HAS BEEN A RECALL ON THIS... Read more
Incident date: Oct 17, 2010
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE AIR CONDITIONER ACTUATOR MOTOR WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TOLD THE CONTACT THAT THERE WAS ONLY AN INVESTIGATION OUT FOR THE DEFECT ALSO DENIED ASSISTING THE CONTACT WITH THE CONTACT OF REPAIRS TO THE DEFECT. THE DEALER WAS IN THE PROCESS OF REPAIRING THE FAILURE. THE FAILURE MILEAGE WAS 6... Read more
Incident date: Oct 1, 2011
1998 INFINITI QX4. CONSUMER WRITES IN DISCONTENT CONCERNING RECALL REPAIRS *TGW THE CONSUMER STATED THE DEALER NEVER INFORMED HER IT WOULD TAKE AN EXTENDED AMOUNT OF TIME TO FIX THE STRUT TOWER. THE CONSUMER STATED THE DEALER HAD HER VEHICLE FOR THREE WEEKS. FINALLY, THE FIRST WEEK OF SEPTEMBER, THE CONSUMER WAS INFORMED THE CORROSION ON THE STRUT TOWER HOUSING WAS SO SIGNIFICANT, THAT IT NOT O... Read more
Incident date: Jul 20, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE DEFROGER SYSTEM WAS INOPERABLE. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 153,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Oct 8, 2010
TL* THE CONTACT OWNS 2007 INFINITI G35X. THE CONTACT STATED THE VEHICLE MILEAGE, SPEEDOMETER, ODOMETER WOULD READ INACCURATELY ON THE INSTRUMENT PANEL. THE MANUFACTURER POSTED A SILENT RECALL, BUT THE VIN WAS NOT ASSOCIATED. THE DEALER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 49,000.... Read more
Incident date: Aug 18, 2011
PURCHASED CAR FROM MARIN INFINITI IN AUGUST, 2011. NEXT DAY CAR STALLED DRIVING IN A 50 MPH ZONE AND HAD TO BE COASTED TO SIDE OF THE ROAD ACROSS TRAFFIC. FUEL GAUGE WAS FOUND TO BE INACCURATE, GAS TANK WAS EMPTY WHEN GAUGE STATED 7/8 FULL. MARIN INFINITI WAS UNABLE TO ASSIST. FUEL SENDING UNIT WAS REPLACED FOR $400. GAS GAUGE CONTINUED TO BE INACCURATE, GIVING FALSE READINGS AND EVEN INCREASING A... Read more
Incident date: Aug 18, 2011
PURCHASED CAR FROM MARIN INFINITI IN AUGUST, 2011. NEXT DAY CAR STALLED DRIVING IN A 50 MPH ZONE AND HAD TO BE COASTED TO SIDE OF THE ROAD ACROSS TRAFFIC. FUEL GAUGE WAS FOUND TO BE INACCURATE, GAS TANK WAS EMPTY WHEN GAUGE STATED 7/8 FULL. MARIN INFINITI WAS UNABLE TO ASSIST. FUEL SENDING UNIT WAS REPLACED FOR $400. GAS GAUGE CONTINUED TO BE INACCURATE, GIVING FALSE READINGS AND EVEN INCREASING A... Read more
Incident date: Oct 11, 2011
AFTER LESS THAN 3700 MILES THE CONVERTIBLE TO HAS BEEN DENTED BY THE RETRACTING MECHANISM. THE DEALER INDICATES IT IS DUE TO STOPPING THE RETRACTION AND LIFTING OF THE TOP BY THE HYDRAULIC SYSTEM. IT IS NOT COVERED UNDER WARRANTY. THE PURPOSE OF THE HYDRAULIC LIFT AND RETRACT SYSTEM IS JUST THAT, TO LIFT AND RETRACT! HOW CAN NORMAL OPERATION CREATE DAMAGE TO THE VEHICLE? *KB
Incident date: Oct 10, 2011
THE CAR STALLED, NEEDED TOWING TO FIRESTONE IN ELGIN. THEY SAY IT'S ALTERNATOR. THIS WILL BE THIRD CHANGE OF THE ALTERNATOR FOR THIS VEHICLE IN 4 YEARS PERIOD. BATTERY HAS BEEN CHANGED ABOUT 3 MONTHS AGO, WHEN THE CAR STALLED PREVIOUSLY. YESTERDAY I CALLED INFINITI, GOT A BIT OF A RUN AROUND BY THEM TELLING ME TO CALL NISSAN, WHO TOLD ME TO CALL INFINITI. INFINITI TOLD ME MY VIN NUMBER IS NOT... Read more
Incident date: Oct 10, 2011
THE CAR STALLED, NEEDED TOWING TO FIRESTONE IN ELGIN. THEY SAY IT'S ALTERNATOR. THIS WILL BE THIRD CHANGE OF THE ALTERNATOR FOR THIS VEHICLE IN 4 YEARS PERIOD. BATTERY HAS BEEN CHANGED ABOUT 3 MONTHS AGO, WHEN THE CAR STALLED PREVIOUSLY. YESTERDAY I CALLED INFINITI, GOT A BIT OF A RUN AROUND BY THEM TELLING ME TO CALL NISSAN, WHO TOLD ME TO CALL INFINITI. INFINITI TOLD ME MY VIN NUMBER IS NOT... Read more
Incident date: Jul 20, 2009
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT WAS DRIVING 55 MPH WHEN THE BRAKES FAILED AND THE CONTACT WAS UNABLE TO STOP THE VEHICLE. THE CONTACT HAD TO TRAVEL DOWN A DIRT ROAD AND COAST TO A STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE BRAKE BOOSTER SENSOR. THE DEALER REPLACED THE BRAKE B... Read more
Incident date: Sep 30, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT NOTICED THE DEFROSTER WAS NOT FUNCTIONING AND THERE WAS NO AIR EMITTING FROM THE VENTS WHEN THE CLIMATE CONTROL KNOBS WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Incident date: Oct 14, 2010
TL* THE CONTACT OWNS A 2000 INFINITI I30. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE POWER, CAUSING THE VEHICLE TO DECELERATE ABNORMALLY WHILE DRIVING 60 MPH AND ABOVE. IN ADDITION, WHILE STOPPED AT A TRAFFIC STOP LIGHT, THE VEHICLE STALLED. A LOCAL MECHANIC DIAGNOSED THAT THE AIR FLOW SENSOR WAS DEFECTIVE, CAUSING THE CHECK ENGINE LIGHT TO ILLUMINATE. THE VEHICLE WAS REPAIRED NUMEROUS TI... Read more
Incident date: Jun 2, 2008
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD PROVIDE ERRONEOUS FUEL LEVEL READINGS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED AS A RESULT OF RUNNING OUT OF FUEL ALTHOUGH THE FUEL GAUGE ADVISED THAT THE TANK WAS FULL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO VERIFIED THE FAILURE AND ADVISED THAT THE INSTRUMENT PANEL NEEDED TO REPLACED. THE MANUFAC... Read more
Incident date: Oct 8, 2011
I OWN A 1999 INFINITY QX4 THE GAS LINE ERUPTED & ALL THE GAS LEAKED OUT THE CAR WAS TOWED TO A MECHANIC & UPON INSPECTION I WAS INFORMED BY THE MECHANIC THAT THERE WAS A RECALL ON THIS SAME DEFECT PREVIOUSLY I WAS NOT AWARE OF A RECALL PERIOD. I CONTACTED THE INFINITI DEALER & I WAS INFORMED THAT I WILL HAVE TO PAY FOR THE REPAIRS. PLEASE LET ME KNOW WHAT IS MY NEXT COURSE OF ACTION. ... Read more
Incident date: Oct 8, 2011
I OWN A 1999 INFINITY QX4 THE GAS LINE ERUPTED & ALL THE GAS LEAKED OUT THE CAR WAS TOWED TO A MECHANIC & UPON INSPECTION I WAS INFORMED BY THE MECHANIC THAT THERE WAS A RECALL ON THIS SAME DEFECT PREVIOUSLY I WAS NOT AWARE OF A RECALL PERIOD. I CONTACTED THE INFINITI DEALER & I WAS INFORMED THAT I WILL HAVE TO PAY FOR THE REPAIRS. PLEASE LET ME KNOW WHAT IS MY NEXT COURSE OF ACTION. ... Read more
Incident date: Nov 2, 2009
NONE OF MY DOOR ACTUATOR WORK. CANT OPEN OR LOCK ANY DOORS, NOT EVEN THE TRUNK. INFINITI DIDN'T DO ANYTHING ABOUT IT. I HAD OWN MANY CARS BUT NONE OF MY CARS EVER GAVE ME THESE KIND OF PROBLEMS. ONE DOOR OR TWO IS FINE. BUT ALL 5 DOORS STOPPED WORKING. THIS IS UNACCEPTABLE. WE CONSUMER NEED THE GOV'S HELP. SO PLEASE HELP US. HOW COULD YOU GUY LET THEM GET AWAY LIKE THIS. IM NOT THE ONLY ONE. MY AU... Read more
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR