Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 25, 2010
CONSUMER HAS EXPERIENCED CAR A FEW EVENTS SINCE EARLY '10 OF VEHICLE BEING RELUCTANT TO STOP, EVEN WHEN BRAKES WERE APPLIED DOWN TO THE FLOOR. THE LAST EVENT OCCURRED TODAY (9/18/11). TODAY'S EVENT WAS MORE SCARY THAN THE PREVIOUS EVENTS, IN THAT THE CAR ACCELERATED FAR AHEAD OF OUR DESTINATION AND COULD HAVE POSSIBLY HIT ANOTHER DRIVER, IF A DRIVER HAD BEEN PRESENT. THE BRAKES ARE FUNCTIONING... Read more
Incident date: Aug 30, 2011
MY 06 INFINITI M35X LIKES TO WANDER OVER UNEVEN ROAD SURFACES WHICH REQUIRES CONSTANT CORRECTIONS TO KEEP THE CAR ON ITS TRUE PATH. PURCHASED VEHICLE USED WITH NEW TIRES, PASSED INSPECTION BUT SEEMS THERE IS A PROBLEM WITH THE STEERING SYSTEM IN THE VEHICLE. *TT
Incident date: Aug 30, 2011
MY 06 INFINITI M35X LIKES TO WANDER OVER UNEVEN ROAD SURFACES WHICH REQUIRES CONSTANT CORRECTIONS TO KEEP THE CAR ON ITS TRUE PATH. PURCHASED VEHICLE USED WITH NEW TIRES, PASSED INSPECTION BUT SEEMS THERE IS A PROBLEM WITH THE STEERING SYSTEM IN THE VEHICLE. *TT
Incident date: Sep 28, 2010
IN APRIL (2010) I NOTICED THAT MY CHECK ENGINE LIGHT WAS ON AND MY VEHICLE WOULD NOT START. I WAITED AND ATTEMPTED TO RESTART IT A FEW TIMES UNTIL IT FINALLY STARTED. I WENT HOME AND I PLANNED ON TAKING MY CAR TO THE INFINITI SERVICE CENTER THE NEXT DAY. WHEN I TOOK MY VEHICLE TO THE INFINIT SERVICE CENTER I WAS TOLD THAT MY CAMSHAFT POSITION SENSOR NEEDED TO REPLACED. I REPLACED IT THAT DAY A... Read more
Incident date: Aug 20, 2010
DRIVERS SIDE SHOCK TOWER BROKE (I BELIEVE DUE TO OHIO SALT AND WEATHER CORROSION) BROKE STEERING INTERMEDIATE SHAFT AND CAUSED COMPLETE LOSS OF STEERING. AT THAT TIME I INFORMED THE LOCAL INFINITI DEALER, AND INFINITI CUSTOMER SERVICE,SUPPLIED THEM WITH NUMEROUS PHOTOS, BECAUSE OF THE POTENTIAL SAFETY ISSUE AND BASICALLY WAS TOLD BY BOTH TO BAD, AND THAT IT WAS MY PROBLEM THEY WHERE NOT INTERESTE... Read more
Incident date: Jun 19, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G37 COUPE. THE CONTACT STATED THAT AT 2 MPH, HE WAS ATTEMPTING TO PARK THE VEHICLE IN A RESIDENTIAL GARAGE WHEN THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED. THE FRONT BUMPER WAS SLIGHTLY DAMAGED BUT THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONTACTED THE MANUFACTURER AND A REPRESENTATIVE WAS SENT TO INSPECT THE VEHICLE. THERE WERE... Read more
Crash
Incident date: May 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 55 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 151,000.
Incident date: May 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 55 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 151,000.
Incident date: Jan 11, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 25 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000. UPDATED 01/06/12 *BF THE CONSUMER STATED FROM THE TIME IS STARTE... Read more
Incident date: Jan 11, 2011
TL* THE CONTACT OWNS A 2003 INFINITY G35. THE CONTACT WAS DRIVING 25 MPH WHEN THE DEFROSTER, AIR CONDITIONER AND RADIO FAILED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER BUT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000. UPDATED 01/06/12 *BF THE CONSUMER STATED FROM THE TIME IS STARTE... Read more
Incident date: Sep 1, 2011
SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW. *TT
Incident date: Oct 12, 2010
TL* THE CONTACT OWNS A 2009 INFINITI FX35. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVELS SPORADICALLY. THE CONTACT WAS CONCERNED BECAUSE HE WAS ALWAYS UNSURE AS TO HOW MUCH GASOLINE WAS ACTUALLY IN THE VEHICLE. THE DEALER INSPECTED THE VEHICLE AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 13,000.
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V244000 (SUSPENSION:FRONT). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO WAIT UNTIL NOVEMBER FOR REPAIRS BECAUSE THE NECESSARY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 175,000.
Incident date: Sep 14, 2011
I WAS AT A TRAFFIC LIGHT ON A FOUR LANE HIGHWAY. NO OVERPASS, TREES, OTHER VEHICLES, ETC. THE LIGHT CHANGED TO GREEN, I ACCELERATED, WHEN MY CAR REACHED 15 MPH I HEARD AN EXPLOSION. I PULLED TO THE SIDE OF THE ROAD TO INSPECT MY TIRES. THERE WAS NO DAMAGE. I GOT BACK IN MY CAR, PULLED BACK ON THE ROAD AND COULD HEAR WIND. I PULLED BACK OVER AND GOT OUT TO FIND THE SUNROOF GLASS HAD EXPLODED. ... Read more
Incident date: Sep 14, 2011
I WAS AT A TRAFFIC LIGHT ON A FOUR LANE HIGHWAY. NO OVERPASS, TREES, OTHER VEHICLES, ETC. THE LIGHT CHANGED TO GREEN, I ACCELERATED, WHEN MY CAR REACHED 15 MPH I HEARD AN EXPLOSION. I PULLED TO THE SIDE OF THE ROAD TO INSPECT MY TIRES. THERE WAS NO DAMAGE. I GOT BACK IN MY CAR, PULLED BACK ON THE ROAD AND COULD HEAR WIND. I PULLED BACK OVER AND GOT OUT TO FIND THE SUNROOF GLASS HAD EXPLODED. ... Read more
Incident date: Sep 2, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE A/C AUDIO CIRCUIT BOARD FAILED AND THE DEFROSTER, AIR CONDITIONING AND HEATER WERE INOPERABLE. THE INSTRUMENT PANEL LIGHTS WOULD ALSO FAIL ONCE THE FAILURE OCCURRED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THE A/C CIRCUIT BOARD WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Sep 4, 2011
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 TO 65 MPH THE VEHICLE SUDDENLY ACCELERATED UP TO 80 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE CARPET BECAME JAMMED UNDERNEATH THE PEDAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
Incident date: Sep 1, 2011
1999 INFINITI QX4. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE REGARDING THE FRONT DRIVER'S STRUT TOWER HOUSING *TGW PRIOR TO THE RECALL, THE CONSUMER WAS INFORMED THE STRUT TOWER WAS NOT ONLY CONTACTING THE STEERING COLUMN; IT WAS AGGRESSIVELY RASPING THE ENTIRE STEERING SYSTEM. THE CONSUMER WAS INFORMED THE VEHICLE WAS NOT SAFE TO DRIVE. THE CONSUMER HAS SINCE DONATED THE VEHICLE.
Incident date: Sep 1, 2011
2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SIDE STRUT TOWER HOUSING *TGW THE CONSUMER STATED HE WAS INVOLVED IN AN ACCIDENT, BECAUSE OF THE FAILED PART. HE IS SEEKING REIMBURSEMENT FOR THE REPAIRS. *JB THE CONSUMER STATED THE REPAIRS WERE COMPLETED PRIOR TO HIM BEING AWARE OF THE RECALL. UPDATED 12/06/11
Crash
Incident date: Sep 13, 2011
TL* THE CONTACT OWNS A 1997 INFINITI I30. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE SUDDENLY STALLED. AFTER DRIVING ONTO THE SIDE OF THE ROAD FUMES BEGAN TO COME FROM THE ENGINE. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT INSPECTED BY THE DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE AND CURRENT MI... Read more
Fire
Incident date: Sep 9, 2011
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE REAR BUSHINGS FROM THE UPPER CONTROL ARM DETERIORATED, CAUSING THE VEHICLE TO ROLL ABNORMALLY WHEN ACCELERATING OR DECELERATING. THE VEHICLE WAS TAKEN IN FOR ROUTINE MAINTENANCE WHEN THE CONTACT WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICL... Read more
Incident date: Aug 2, 2010
GAS GAUGE HAS FAULTY READINGS. CONSISTENTLY READS 3/4 TO FULL WHEN IN ACTUALITY ACTUAL LEVEL IS APPROACHING EMPTY. AFTER FILL-UP GAUGE READS FULL BUT STATUS DOES NOT TRACK WITH ACTUAL GAS IN FUEL TANK. *TR
Incident date: Aug 21, 2010
THE DRIVERS SEAT BASE BROKE LOOSE FROM THE METAL LEVER THAT ADJUSTS THE HEIGHT OFF THE FLOOR AND THE SEAT TILTED SHARPLY LEFT. THE SEAT CANNOT BE ADJUSTED LEVEL AND THE CAR CANNOT BE DRIVEN WITH THE BROKEN SEAT POSITION. THIS OCCURRED TWICE ALREADY IN THIS VEHICLE. INFINITI REFUSES TO PROVIDE ANY REMEDY OTHER THAN REPLACING THE SEAT AT HUGE EXPENSE TO ME. AN EXAMINATION OF THE SEAT SHOWS NO ABUSE ... Read more
Incident date: Sep 7, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT HE WAS UNABLE TO START THE VEHICLE. THE CONTACT DIAGNOSED THAT THE CAM SHAFT POSITION SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V455000 ( ENGINE AND ENGINE COOLING). THE VEHICLE WAS ... Read more
Incident date: Sep 9, 2010
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. THE CONTACT HAD TO SLOW THE VEHICLE DOWN IN ORDER TO STOP THE DRIFTING. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC STATED THAT THE REAR SPRING AND SHOCKS NEEDED TO BE REPLACED. THE CONTACT REPLACED BOTH REAR SHOCKS AND SPRINGS BUT THE REPAIR DID ... Read more
Incident date: Nov 10, 2010
TL* THE CONTACT OWNS A 2005 INFINITI G35 COUPE. THE CONTACT STATED THAT AFTER RECEIVING RECALL REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS), THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE PASSENGER SIDE MODULATOR WAS DEFECTIVE AND AS A RESULT, THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WH... Read more
Incident date: Sep 7, 2011
CLUTCH PEDAL DOES NOT RETURN TO PROPER PLACEMENT UNDER NORMAL DRIVING. CLUTCH PEDAL STICKS AND CHANGES ENGAGEMENT POINT. SUSPECTED FAULTY CLUTCH MASTER CYLINDER. *TR
Incident date: Sep 16, 2009
SHORTLY AFTER PURCHASING MY INFINITI, I NOTICED THAT THE FUEL GAUGE WAS NOT REGISTERING THE LEVEL CORRECTLY. WHEN THE GAUGE REACHES APPROXIMATELY ONE-QUARTER TANK FULL, THE GAUGE DROPS TO WELL BELOW THE E MARK AND THE WARNING LIGHT COMES ON. EVEN AFTER PURCHASING APPROXIMATELY TWENTY DOLLARS WORTH OF GAS THE GAUGE STILL REGISTERS BELOW THE E MARK AND THE LIGHT STAYS ON. LAST WEEK ON SEPTEMBER 1, 2... Read more
Incident date: Sep 4, 2007
THE RADIO SYSTEM MALFUNCTIONS ON AN INTERMITTENT BASIS DUE TO COLD SOLDER JOIN ON RADIO CIRCUIT BOARD. OTHER ENGINE FUNCTIONS AND AIR CONDITIONING CONTROLS ARE ROUTED THROUGH THE RADIO CIRCUIT BOARD SO WHEN THIS FAILS, IT PRESENTS A DANGEROUS SITUATION. WHEN THE RADIO SYSTEM MALFUNCTIONS, THE AIR CONDITIONER IS SET TO MAXIMUM SETTING. ALSO IN SOME CASES, THE MALFUNCTIONING RADIO RESULTS IN BATT... Read more
Incident date: Sep 4, 2007
THE RADIO SYSTEM MALFUNCTIONS ON AN INTERMITTENT BASIS DUE TO COLD SOLDER JOINT ON RADIO CIRCUIT BOARD. OTHER ENGINE FUNCTIONS AND AIR CONDITIONING CONTROLS ARE ROUTED THROUGH THE RADIO CIRCUIT BOARD SO WHEN THIS FAILS, IT PRESENTS A DANGEROUS SITUATION. WHEN THE RADIO SYSTEM MALFUNCTIONS, THE AIR CONDITIONER IS SET TO MAXIMUM SETTING. ALSO IN SOME CASES, THE MALFUNCTIONING RADIO RESULTS IN BATTER... Read more
Incident date: Aug 1, 2011
THIS CAR DIED ON ME ON THE HIGHWAY WHEN THE FUEL GAUGE SAID THAT I HAD A 3/4 TANK OF GAS REMAINING. THE CAR STARTED SPUTTERING LIKE IT HAD RUN OUT OF GAS SO WE ADDED GAS AND IT STARTED RIGHT UP. I DROVE IT TO A LOCAL INFINITI DEALERSHIP RIGHT AWAY. THEY DIAGNOSED THE PROBLEM AS IN INSTRUMENT CLUSTER, WHICH SHOCKED ME AS I HAVE NEVER HEARD OF AN INSTRUMENT CLUSTER BEING RESPONSIBLE FOR A CAR RUN... Read more
Incident date: Jan 10, 2009
LED THIRD BRAKE LIGHT FAILS TO LIGHT. APPARENTLY THIS IS A VERY COMMON ISSUE WITH THE 2003- 2004 G35 AND IS CAUSED BY A FAULTY CHIP. AN AFTERMARKET COMPANY IS REPAIRING THE BRAKE LIGHT BOARDS AS INFINITI IS CHARGING OVER $400 FOR THE REPAIR AND DENIES IT IS A PROBLEM. HERE IS A LINK TO ABOUT 50 PEOPLE SO FAR THAT HAVE REPORTED THIS ISSUE. HTTP://G35DRIVER.COM/FORUMS/G35-SEDAN-V35-2003-06/3565... Read more
Incident date: Aug 31, 2011
MY 2007 INFINITI FX35 WITH ONLY APPROX 46,500 MILES HAD SEVERE ELECTRONIC MALFUNCTION CAUSED BY IGNITION COIL FAILURE CAUSING MY CAR TO LOSE POWER ON THE FREEWAY, THEN EVENTUALLY SEIZE UP THE ENGINE TO A COMPLETE STOP. *TR
Incident date: Aug 31, 2011
SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW. *TR
Incident date: Aug 31, 2011
MY RADIO AND DASH GOES OUT AND MY A/C COMES ON FULL BLAST WITH PRESET TEMPERATURE AND I CAN'T DO ANYTHING TO TURN IT DOWN OR TURN IT OFF. INFINITI DEALER SAID THE RADIO CONTROL UNIT CONTROLS CLIMATE INCLUDING A/C. DEALER SAID A RADIO CIRCUIT BOARD WAS MALFUNCTION OR DEFECT. INFINITI SAID THERE WAS NO RECALL. I'M REALLY SCARY TO DRIVE IN WINTER WHEN I NEED DEFROST ON AND NEED TO CONTROL CLIMATE. I... Read more
Incident date: Aug 20, 2011
TL* THE CONTACT OWNS A 2003 INFINIT I35. THE CONTACT WAS DRIVING IN A PARKING LOT APPROXIMATELY 5 MPH. WHEN THE ACCELERATOR PEDAL WAS ENGAGED, THE ENGINE POWER RESPONSE WAS EXTREMELY LOW. THE ENGINE WARNING INDICATOR BEGAN TO ILLUMINATE AND REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY WERE UNABLE TO LOCATE THE PROBLEM. THE VEHICL... Read more
Incident date: Aug 12, 2011
FRONT DRIVER'S SIDE DOOR LOCK JAMMED -- DOOR UNABLE TO OPEN OR UNLOCK. DRIVER HAD TO CLIMB IN AND OUT OF CAR FROM PASSENGER SIDE. THIS IS A HUGE SAFETY HAZARD ESPECIALLY WITH SMALL CHILD IN BACK SEAT. DEFECTIVE DOOR LOCK RANDOMLY OCCURRED--NO DAMAGE TO DOOR. CAR IN GREAT CONDITION AND STILL UNDER WARRANTY BY DATE. WE TOOK CAR TO INFINITI DEALER FOR REPAIR. THEY HAD TO BREAK THE DOOR LOCK MECHAN... Read more
Incident date: Aug 23, 2011
VEHICLE : 2005 INFINITI FX 35 37,000 MILES ISSUES WITH THE DOOR LOCKS ON THE VEHICLE. ACCORDING TO THE DEALERSHIP ALL 5 ACTUATORS HAVE FAILED AT ONE TIME AND THIS HAS RENDERED THE VEHICLE AT TIMES WITH NO ENTRY ACCESS> THIS POSES A HAZARD IN THE EVENT OF EMERGENCY PERSONNEL NEEDING ACCESS TO REMOVE OCCUPANTS FROM VEHICLE. A LESSER DANGER IS THE INABILITY TO INSURE DOORS ARE IN THE LOCKED OR OPEN ... Read more
Incident date: Jan 10, 2011
1- BATTERY DRAINED EVERY OTHER DAY. 2- IF THE INFINITI G35- 2003- IS NOT IN USE FOR 1DAY THE BATTERY DIED. 3- I CHANGE THE BATTERY 4TIMES IN PAST 8 MONTH!! 4- THE AC GOES TO MAX AND I CAN NOT TURN IT OFF, I WAS TOLD THIS IS DUE TO THE WIERING AND THAT IS WHY THE RADIO DOESNT WORK EITHER 5- IF THIS IS DUE TO THE WIERING I AM AFRAID THAT IT MIGHT CAUSE FIRE. 6- BESIDE THE WIERING ISSUE, UNSTOPA... Read more
Incident date: Mar 1, 2011
THE RADIO,HEATER ,DEFROSTER CEASED FUNTIONING,FIRST INTERMITTENT THE STOPPED FUNCTIONING ENTIRELY,IT IS A SAFETY HAZARD AZ DEFROSTER CANT WORK AND WINDOWS FROST UP,TEMERATURE AND FUNCTION CANT BE CHANGED AND BLOWER IS SET WHERE IT CANT WORK.THIS IS A SAFETY HAZARD. *TT
Incident date: Apr 20, 2011
QX4 2001 SEVERE RUST ON FRAME. CAR UNDRIVEABLE FOR SAFETY REASONS. FRONT SUSPENSION FIXED UNDER RECALL, BUT INFINITI REFUSES TO FIX EXTENSIVE FRAME RUST. THEY ACKNOWLEDGE THAT OTHER CONSUMERS HAVE THE SAME PROBLEM. IF YOU HAVE FRAME RUST ON QX4 PLEASE CONTACT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Aug 7, 2011
I HAVE INFINITI QX56 2005, BRAKE DOESN'T WORK WHILE DRIVING, SAME ISSUE MORE THAN 10 TIMES SINCE I PURCHASED NEW CAR, INFINITI CONSUMER AFFAIRS TRYING TO CONCEAL THIS ISSUE. *TR
Incident date: Oct 15, 2004
I OWN A 2002 INFINITI QX4 SUV TRUCK. I AM FILING A COMPLAINT ABOUT THE FRONT DRIVERS SIDE SEAT BELT AND SHOULDER HARNESS. WHEN SEAT BELT IS FASTENED, THE SHOULDER HARNESS RUBS YOUR NECK WHILE DRIVING, SO IN THE EVENT OF AN ACCIDENT I BELIEVE THE SHOULDER HARNESS WILL CUT AND INJURE THE DRIVERS NECK. THIS IS SERIOUS AND SHOULD BE REPLACED. THANK YOU FOR YOUR ATTENTION. *TR
Crash
1 injured
Incident date: May 1, 2008
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THE DRIVERS SEAT WAS MOVING WHILE THE VEHICLE WAS IN MOTION. THE DEALER PERFORMED REPAIRS IN AUGUST 2010; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS 87,000. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 09/21/11*LJ UPDATED 10/03/11
Incident date: Aug 17, 2011
STEERING LOCKED UP, ALL OF A SUDDEN WITH VERY LIMITED STEERING CAPABILITY, CAR COULD ONLY MAKE A 10 DEG TURN TO EITHER SIDE. SHARPER TURNS REQUIRED BACKING UP AND TRYING AGAIN. *KB
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE WOULD JERK VIOLENTLY. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 112,380.
Incident date: May 5, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE ELECTRONIC CONSOLE UNIT FAILED. AS A RESULT, THE RADIO AND AIR CONDITIONING UNIT WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE ELECTRONIC CONSOLE UNIT NEEDED TO BE REPLACED. THERE WERE NO RECALLS ADDRESSING THIS FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: May 15, 2011
FUEL GAUGE STOPS AT HALF FULL, AND RETURNS TOWARD FULL UNTIL RUNNING OUT OF GAS. THERE ARE TWO LOW GAS WARNINGS (LIGHT AND MESSAGE) WHICH NO LONGER WORK. AFTER SEVERAL MONTHS OF USING ODOMETER FOR APPROXIMATE GAS AMOUNT STATUS, THE CHECK ENGINE LIGHT ILLUMINATED. THE AUTO ZONE CODE CHECK SHOWS THE FUEL LEVEL SENDER IS FAULTY. TURNS OUT THIS A COMMON PROBLEM FOR THIS MAKE AND MODEL, AND MANY FI... Read more
Incident date: Jul 15, 2011
2003 INFINITI G35 AUDIO FINISHER CIRCUIT BOARD FAILURE. FAILURE OCCURED JULY 2011. AUDIO FINISHER BOARD ISSUE IDENTIFIED IN 2003 INFINITI TSB CAMPAIGN ID P3104 / ITB03-007B VOLUNTARY SERVICE CAMPAIGN (AUTO FINISHER CIRCUIT BOARD). WAS TOLD MY VEHICLE / VIN NOT COVERED. DEALER REPAIR WAS $900. AUDIO SYSTEM AND ENVIROMENTAL CONTROLS INSIDE CAR DISABLED. IF THIS HAPPENED IN WINTER COULD HAVE RESULTED... Read more
Incident date: Feb 16, 2011
MY INFINITI M35X ACCELERATED UNEXPECTEDLY DURING PARKING CAUSING ME TO CRASH INTO A BUILDING AND RESULTING IN $10K WORTH OF VEHICULAR DAMAGE. THE IMPACT JARRED ME SUCH THAT I TEMPORARILY BECAME DISORIENTED AND WAS UNSURE OF "WHAT JUST HAPPENED." A SECOND INCIDENT OF SUCH NATURE OCCURRED WHEN THE CAR UNEXPECTEDLY ACCELERATED, ALMOST CAUSING THE VEHICLE TO CAREEN OVER A RAILING AT A LOCAL SHOPPING... Read more
Crash