Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 21, 2011
I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE ... Read more
Incident date: Nov 21, 2011
I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE ... Read more
Incident date: Nov 29, 2011
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL SOUND AND WAS RESISTANT TO THE BRAKING ATTEMPTS WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT ADVISED THE CONTACT THAT THE VIN DID NOT ASSOCIATE WITH THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND EN... Read more
Incident date: Nov 29, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED WHILE DRIVING 65 MPH, SMOKE BEGAN TO RISE FROM THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Fire
Incident date: Nov 27, 2011
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V244000 (SUSPENSION:FRONT). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT IN ADDITION TO THE FAILURE BEING ADDRESSED IN THE RECALL, THE FRONT PORTION OF THE FRAME WAS ALSO SUFFERING FROM RUST AND CORROSION. THE CONTACT... Read more
Incident date: Nov 26, 2011
WHILE DRIVING QX56 AT APPROX 40 MPH BRAKE LIGHT ON DASH CAME ON. AT INTERSECTION TO TURN LEFT BRAKES WOULD NOT FUNCTION AND SLOWING DOWN WAS DIFFICULT. THERE WAS A LOUD CLUNK AND "BOING" SOUND WHEN BRAKES WERE APPLIED. TURNED TO AVOID TRAFFIC AND STARTED UP HILL ALLOWING SPEED TO DECREASE. MOTOR WAS TURNED OFF. WHEN RESTARTED TO EXAMINE FAILURE LIGHT WAS NO LONGER ON AND BRAKE SEEMED TO WORK FINE.... Read more
Incident date: Nov 16, 2011
I OWN 2010 QX56. ON NOVEMBER 16TH I WAS COMING OUT OF PARKING GARAGE AT CHICAGO O'HARE AIRPORT. AFTER I PASS THE PAY BOOTH, WITH IN 15 FEET AT THE SPEED OF 4 TO 5 MILES PER HOUR, I LOST CONTROL OF THE STEERING WHEEL BECAUSE OF SOME MALFUNCTION OF THE STEERING WHEEL ASSEMBLY. STEERING WHEEL MOVED 180 DEGREE IN ONE SECOND AND HIT THE PAY-BOOTH. CAR HIT THE SIDE PAVEMENTS OF THE PAY-BOOTH AND CAUSED ... Read more
Crash
1 injured
Incident date: Nov 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE TEMPERATURE CONTROL WAS DEFECTIVE. THE CONTACT MENTIONED THAT IT WOULD NOT ALLOW HER TO TURN ON THE DEFROSTER, WHICH AFFECTED HER VISIBILITY OF THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE AUDIO FINISHER CIRCUIT BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFE... Read more
Incident date: Nov 26, 2011
LIKE THOUSANDS OF OTHER G35'S, MY VEHICLE'S RADIO AND AIR CONDITIONING CONTROLS HAVE BECOME UNRESPONSIVE. THE PANEL'S LIGHT GOES OFF AND NONE OF THE BUTTONS WORK. THE AIR CONDITIONING UNIT RESETS ITSELF TO 75 DEGREES AND AUTO CLIMATE, WHICH PROMPTLY RAMPS UP AND GOES FULL BLAST, WITH NO WAY TO TURN IT OFF. THIS PROBLEM ALSO DRAINS THE BATTERY WHILE THE CAR IS OFF. BEFORE I WAS AWARE OF THIS BA... Read more
Incident date: Nov 3, 2011
MY LEASED 2010 INFINITY WITH 245-45-RSA 18" TIRES INSTALLED. IN 14000 MILES TIRES HAVE SUFFERED 3 LOW PROFILE TIRES WITH SIDEWALL DAMAGE DUE TO STRIKING POTHOLES REQUIRING REPLACEMENT.HAVING DRIVEN 60YRS AND OVER 900,000 MILES EXPERIENCED ONLY ONE TIRE SIDEWALL DAMAGE WITH BUBBLE/RUPTURE IN ALL THAT TIME. HAVING BEEN INVOLVED IN AUTO RACING MY DRIVING SKILLS ARE BETTER THAN THE AVERAGE DRIVER.I ... Read more
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
Incident date: Nov 18, 2011
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT IT WAS IMPOSSIBLE TO REFUEL THE VEHICLE. THE DEALER INSERTED A VALVE COVER IN THE FUEL TANK TO REPAIR THE DEFECT. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 38,480 AND THE CURRENT MILEAGE WAS 38,580.
Incident date: Aug 1, 2011
THE DEFROSTER, AC/HEATING SYSTEM, RADIO, AND SELECTED LIGHTS ON THE DASHBOARD FAIL RANDOMLY, CAUSING THE WINDOWS TO FOG IN CERTAIN WEATHER CONDITIONS, MAKING IT QUITE HAZARDOUS TO DRIVE. THE SYSTEM WILL AUTOMATICALLY TURN ON, THEN THE FAN CYCLES TO HIGHER SPEEDS ABOUT EVERY 20 SECONDS. THE HEATING/AIR SYSTEM WILL BECOME COMPLETELY UNCONTROLLABLE, RENDERING ALL DEFROST CONTROLS INOPERABLE. DURING... Read more
Incident date: Aug 1, 2011
THE DEFROSTER, AC/HEATING SYSTEM, RADIO, AND SELECTED LIGHTS ON THE DASHBOARD FAIL RANDOMLY, CAUSING THE WINDOWS TO FOG IN CERTAIN WEATHER CONDITIONS, MAKING IT QUITE HAZARDOUS TO DRIVE. THE SYSTEM WILL AUTOMATICALLY TURN ON, THEN THE FAN CYCLES TO HIGHER SPEEDS ABOUT EVERY 20 SECONDS. THE HEATING/AIR SYSTEM WILL BECOME COMPLETELY UNCONTROLLABLE, RENDERING ALL DEFROST CONTROLS INOPERABLE. DURING... Read more
Incident date: Oct 17, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT WAS DRIVING 65 MPH WHEN THE AIR BAG WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE AIRBAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000. UPDATED 03/16/12
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
Incident date: Nov 2, 2011
FX35 2007 INFINITI AIR BAG LIGHT CAME ON WITHOUT AN ACCIDENT OR ANY INCIDENT OCCURRING ON 3 NOVEMBER 2011. VEHICLE WAS PARKED FOR ABOUT AND HOUR WITH NO INCIDENT OCCURRING DURING THAT TIME. VEHICLE HAD APPROXIMATELY 73,350 MILES WHEN AIR BAG LIGHT CAME ON. TOOK VEHICLE TO INIFINITI SERVICE LOCATION IN ALEXANDRIA, VA AND WAS TOLD THAT CODE 1054 APPEARED AND THE DRIVER SIDE AIRBAG, SPIRAL CABLE AND ... Read more
Incident date: Mar 9, 2011
ENGINE ROARS PERIODICALLY WHEN I HIT THE BRAKES. CAR SAFETY PROBLEM: GAS PEDAL TOO HIGH. WHEN DEPRESS THE BRAKE PEDAL, SIDE OF FOOT CAN CONCURRENTLY DEPRESS THE GAS PEDAL, CAUSING CAR TO LURCH FORWARD. DEALER SAID CAN'T FIX, SHOWED ME THAT PEDALS ON MY 2011 FX35 IDENTICAL TO OTHERS AT THE DEALERSHIP. *TR
Incident date: Mar 1, 2011
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT HEARD A POPPING NOISE COMING FROM THE VEHICLE WHILE IN MOTION. ALSO, THE STEERING WHEEL WAS RESISTANT TO ENGAGEMENT. WHEN TURNING RIGHT, THE STEERING WHEEL WOULD TURN LEFT AND WHEN ATTEMPTING TO TURN LEFT, THE STEERING WHEEL WOULD TURN TO THE RIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT INSPECTED THE VEHICLE AND CONCLUDED THA... Read more
Incident date: Oct 20, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G25. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE WOULD FEEL AN ABRUPT JERKING IN THE REAR OF VEHICLE AS IF SOMEONE HAD CONTINUOUSLY CRASHED INTO THE REAR OF THE VEHICLE. THE FAILURE RECURRED ON AN INTERMITTENT BASIS WHETHER THE CONTACT WAS DECELERATING OR ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THEY WERE UNAB... Read more
Incident date: Sep 22, 2010
COMPLAINTS ARE AS FOLLOWS: 7 SPEED TRANSMISSION HAS PROBLEMS SHIFTING IN LOW GEARS. SEEMS THAT BETWEEN 3RD & 4TH GEAR CAR HAS A PROBLEM ACCELERATING. I CAN'T MERGE INTO TRAFFIC OR PASS ANOTHER CAR WITHOUT WORRYING THAT THE CAR WILL NOT PICK UP ENOUGH SPEED. I HAVE HAD MANY OCCASIONS WHEN THE CAR BEHIND ME HONKS AND PULLS UP CLOSE TO MY CAR BECAUSE I AM GOING TOO SLOW. EVEN IF I PUSH THE PEDDLE... Read more
Incident date: Oct 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITY G35 COUPE. THE CONTACT STATED THAT THE BEZELS FOR BOTH FRONT HEADLIGHTS WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FRONT PASSENGER SEAT WAS LOOSE AND DID NOT ADJUST PROPERLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS... Read more
Incident date: Oct 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITY G35 COUPE. THE CONTACT STATED THAT THE BEZELS FOR BOTH FRONT HEADLIGHTS WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FRONT PASSENGER SEAT WAS LOOSE AND DID NOT ADJUST PROPERLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS... Read more
Incident date: Oct 31, 2011
WAS DRIVING DOWN STREET AT APPROX.30 MPH THE CAR STOPPED LIKE IT HAS A MASSIVE HEART ATTACK THE PANEL LIT UP AND IT DIED (NOT STALLED )NO MOVEMENT NOT EVEN TO THE SIDE OF THE STREET...NO WARNING...NO CHECK ENGINE LIGHT..JUST COMPLETE FAILURE ...FOUND OUT BY THE INTERNET THERE WAS A RECALL IN 2003 ...DEALER CONTACTED AND FIXED FOR $268.00...CHECKED WITH CUSTOMER SERVICE WOULD NOT REPLACE THE SECO... Read more
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Nov 17, 2009
PERIODICALLY, ON THE ORDER OF ONCE EVERY MONTH OR TWO MONTHS, THE ANTILOCK BRAKES BECOME ERRATIC. THE PEDAL GOES SOFT AND THE BRAKES ENGAGE EXTREMELY VIOLENTLY. WHEN IT HAPPENED THE FIRST TIME I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED MY INFINITI DEALER. I KEPT THE ENGINE RUNNING WHILE I EXPLAINED WHAT HAPPENED AND WAS TOLD TO TURN OFF THE ENGINE, WAIT ABOUT TEN SECONDS AND THEN RESTART THE... Read more
Incident date: Nov 13, 2011
AS I WAS WAITING TO CROSS A MAJOR HIGHWAY JUNCTION IN UPPER MARLBORO, MD, I ALMOST HAD A COLLISION AFTER CROSSING THE HIGHWAY DUE TO WHAT I SUSPECT A FAULTY TRANSMISSION WITH HESITATION IN SHIFTING. THERE WAS A SUV WAITING TO TURN AND WHILE I HAD THE RIGHT OF WAY, THEY PULLED OFF AND AS MY CHANCE TO CROSS THE 2 LANE HIGHWAY, THEY DID TOO. I PUNCHED THE GAS AND IN THE MIDDLE OF THE ROAD, THE ENGI... Read more
Incident date: Sep 24, 2009
GAS GAUGE IS FAULTY AND DOES NOT FUNCTION CORRECTLY, READINGS ARE INACCURATE. THIS IS A CONSTANT PROBLEM. *TR
Incident date: Nov 1, 2004
SOMETIME AFTER I PURCHASING THE ABOVE VEHICLE IN NOVEMBER, 2001, THE ENGINE WOULD FAIL TO START WITHOUT RECHARGING THE BATTERY. AFTER RECHARGING, THE VEHICLE WOULD EXHIBIT NO MALFUNCTION AND OPERATE NORMALLY FOR EXTENDED PERIODS OF TIME. THIS CONDITION WOULD REOCCUR INFREQUENTLY, AND HAS SINCE MANIFESTED ITSELF BY SHOWING NO CHARGING FROM THE ALTERNATOR. INFINITI IDENTIFIED THIS PROBLEM WITH A REC... Read more
Incident date: Nov 1, 2004
SOMETIME AFTER I PURCHASING THE ABOVE VEHICLE IN NOVEMBER, 2001, THE ENGINE WOULD FAIL TO START WITHOUT RECHARGING THE BATTERY. AFTER RECHARGING, THE VEHICLE WOULD EXHIBIT NO MALFUNCTION AND OPERATE NORMALLY FOR EXTENDED PERIODS OF TIME. THIS CONDITION WOULD REOCCUR INFREQUENTLY, AND HAS SINCE MANIFESTED ITSELF BY SHOWING NO CHARGING FROM THE ALTERNATOR. INFINITI IDENTIFIED THIS PROBLEM WITH A REC... Read more
Incident date: Oct 1, 2011
TL* THE CONTACT OWNS A 2006 INFINITY G35 SEDAN. THE CONTACT STATED THE FUEL VALVE FAILED AND THE FUEL TANK COULD NOT BE FILLED OVER TWO GALLONS BECAUSE THE VALVE WOULD CLOSE WHILE REFUELING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FUEL SENSOR BRACKET WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND DENIED ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS 55,200 AND THE CURRENT MILEAGE WA... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Jan 7, 2010
TL* THE CONTACT OWNS A 2008 INFINITI G35X. THE CONTACT WAS DRIVING 35 MPH WHEN A NOISE WAS HEARD FROM THE FRONT DRIVER SIDE BRAKES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED HIM THAT THE BACKING PLATES WERE RUBBING TOGETHER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 66,... Read more
Incident date: Sep 2, 2011
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DRIVER SIDE SEAT HINGE SEPARATED FROM THE SOCKET AND THE UPPER PART OF THE SEAT FELL BACK AND COULD NOT BE RECLINED FORWARD. THE DEALER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAG... Read more
Incident date: Oct 28, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE DEALER ADVISED THE CONTACT THERE WAS RUST UNDER THE DRIVERS FRONT SEAT OF THE VEHICLE AND ON THE FRAME. THE RUST HAD NOT COMPLETELY COVERED THE FRAME AT THE TIME IT WAS NOTICED. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE WAS 127,000.
Incident date: Sep 13, 2011
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE GAUGES AND THE LIGHTING ON THE INSTRUMENT PANEL WOULD FAIL ON AN INTERMITTENT BASIS WHEN DRIVING 30 MPH AND ABOVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 87,500.