Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 1, 2011
1998 INFINITI QX4. CONSUMER WRITES IN DISCONTENT CONCERNING RECALL REPAIRS *TGW THE CONSUMER STATED THE DEALER NEVER INFORMED HER IT WOULD TAKE AN EXTENDED AMOUNT OF TIME TO FIX THE STRUT TOWER. THE CONSUMER STATED THE DEALER HAD HER VEHICLE FOR THREE WEEKS. FINALLY, THE FIRST WEEK OF SEPTEMBER, THE CONSUMER WAS INFORMED THE CORROSION ON THE STRUT TOWER HOUSING WAS SO SIGNIFICANT, THAT IT NOT O... Read more
Incident date: Oct 8, 2010
TL* THE CONTACT OWNS 2007 INFINITI G35X. THE CONTACT STATED THE VEHICLE MILEAGE, SPEEDOMETER, ODOMETER WOULD READ INACCURATELY ON THE INSTRUMENT PANEL. THE MANUFACTURER POSTED A SILENT RECALL, BUT THE VIN WAS NOT ASSOCIATED. THE DEALER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 49,000.... Read more
Incident date: Aug 18, 2011
PURCHASED CAR FROM MARIN INFINITI IN AUGUST, 2011. NEXT DAY CAR STALLED DRIVING IN A 50 MPH ZONE AND HAD TO BE COASTED TO SIDE OF THE ROAD ACROSS TRAFFIC. FUEL GAUGE WAS FOUND TO BE INACCURATE, GAS TANK WAS EMPTY WHEN GAUGE STATED 7/8 FULL. MARIN INFINITI WAS UNABLE TO ASSIST. FUEL SENDING UNIT WAS REPLACED FOR $400. GAS GAUGE CONTINUED TO BE INACCURATE, GIVING FALSE READINGS AND EVEN INCREASING A... Read more
Incident date: Aug 18, 2011
PURCHASED CAR FROM MARIN INFINITI IN AUGUST, 2011. NEXT DAY CAR STALLED DRIVING IN A 50 MPH ZONE AND HAD TO BE COASTED TO SIDE OF THE ROAD ACROSS TRAFFIC. FUEL GAUGE WAS FOUND TO BE INACCURATE, GAS TANK WAS EMPTY WHEN GAUGE STATED 7/8 FULL. MARIN INFINITI WAS UNABLE TO ASSIST. FUEL SENDING UNIT WAS REPLACED FOR $400. GAS GAUGE CONTINUED TO BE INACCURATE, GIVING FALSE READINGS AND EVEN INCREASING A... Read more
Incident date: Jul 20, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE DEFROGER SYSTEM WAS INOPERABLE. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 153,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Oct 10, 2011
THE CAR STALLED, NEEDED TOWING TO FIRESTONE IN ELGIN. THEY SAY IT'S ALTERNATOR. THIS WILL BE THIRD CHANGE OF THE ALTERNATOR FOR THIS VEHICLE IN 4 YEARS PERIOD. BATTERY HAS BEEN CHANGED ABOUT 3 MONTHS AGO, WHEN THE CAR STALLED PREVIOUSLY. YESTERDAY I CALLED INFINITI, GOT A BIT OF A RUN AROUND BY THEM TELLING ME TO CALL NISSAN, WHO TOLD ME TO CALL INFINITI. INFINITI TOLD ME MY VIN NUMBER IS NOT... Read more
Incident date: Oct 10, 2011
THE CAR STALLED, NEEDED TOWING TO FIRESTONE IN ELGIN. THEY SAY IT'S ALTERNATOR. THIS WILL BE THIRD CHANGE OF THE ALTERNATOR FOR THIS VEHICLE IN 4 YEARS PERIOD. BATTERY HAS BEEN CHANGED ABOUT 3 MONTHS AGO, WHEN THE CAR STALLED PREVIOUSLY. YESTERDAY I CALLED INFINITI, GOT A BIT OF A RUN AROUND BY THEM TELLING ME TO CALL NISSAN, WHO TOLD ME TO CALL INFINITI. INFINITI TOLD ME MY VIN NUMBER IS NOT... Read more
Incident date: Oct 11, 2011
AFTER LESS THAN 3700 MILES THE CONVERTIBLE TO HAS BEEN DENTED BY THE RETRACTING MECHANISM. THE DEALER INDICATES IT IS DUE TO STOPPING THE RETRACTION AND LIFTING OF THE TOP BY THE HYDRAULIC SYSTEM. IT IS NOT COVERED UNDER WARRANTY. THE PURPOSE OF THE HYDRAULIC LIFT AND RETRACT SYSTEM IS JUST THAT, TO LIFT AND RETRACT! HOW CAN NORMAL OPERATION CREATE DAMAGE TO THE VEHICLE? *KB
Incident date: Jul 20, 2009
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT WAS DRIVING 55 MPH WHEN THE BRAKES FAILED AND THE CONTACT WAS UNABLE TO STOP THE VEHICLE. THE CONTACT HAD TO TRAVEL DOWN A DIRT ROAD AND COAST TO A STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE BRAKE BOOSTER SENSOR. THE DEALER REPLACED THE BRAKE B... Read more
Incident date: Jun 2, 2008
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD PROVIDE ERRONEOUS FUEL LEVEL READINGS. THE CONTACT MENTIONED THAT THE VEHICLE STALLED AS A RESULT OF RUNNING OUT OF FUEL ALTHOUGH THE FUEL GAUGE ADVISED THAT THE TANK WAS FULL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO VERIFIED THE FAILURE AND ADVISED THAT THE INSTRUMENT PANEL NEEDED TO REPLACED. THE MANUFAC... Read more
Incident date: Oct 14, 2010
TL* THE CONTACT OWNS A 2000 INFINITI I30. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE POWER, CAUSING THE VEHICLE TO DECELERATE ABNORMALLY WHILE DRIVING 60 MPH AND ABOVE. IN ADDITION, WHILE STOPPED AT A TRAFFIC STOP LIGHT, THE VEHICLE STALLED. A LOCAL MECHANIC DIAGNOSED THAT THE AIR FLOW SENSOR WAS DEFECTIVE, CAUSING THE CHECK ENGINE LIGHT TO ILLUMINATE. THE VEHICLE WAS REPAIRED NUMEROUS TI... Read more
Incident date: Sep 30, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT NOTICED THE DEFROSTER WAS NOT FUNCTIONING AND THERE WAS NO AIR EMITTING FROM THE VENTS WHEN THE CLIMATE CONTROL KNOBS WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Incident date: Oct 8, 2011
I OWN A 1999 INFINITY QX4 THE GAS LINE ERUPTED & ALL THE GAS LEAKED OUT THE CAR WAS TOWED TO A MECHANIC & UPON INSPECTION I WAS INFORMED BY THE MECHANIC THAT THERE WAS A RECALL ON THIS SAME DEFECT PREVIOUSLY I WAS NOT AWARE OF A RECALL PERIOD. I CONTACTED THE INFINITI DEALER & I WAS INFORMED THAT I WILL HAVE TO PAY FOR THE REPAIRS. PLEASE LET ME KNOW WHAT IS MY NEXT COURSE OF ACTION. ... Read more
Incident date: Oct 8, 2011
I OWN A 1999 INFINITY QX4 THE GAS LINE ERUPTED & ALL THE GAS LEAKED OUT THE CAR WAS TOWED TO A MECHANIC & UPON INSPECTION I WAS INFORMED BY THE MECHANIC THAT THERE WAS A RECALL ON THIS SAME DEFECT PREVIOUSLY I WAS NOT AWARE OF A RECALL PERIOD. I CONTACTED THE INFINITI DEALER & I WAS INFORMED THAT I WILL HAVE TO PAY FOR THE REPAIRS. PLEASE LET ME KNOW WHAT IS MY NEXT COURSE OF ACTION. ... Read more
Incident date: Nov 2, 2009
NONE OF MY DOOR ACTUATOR WORK. CANT OPEN OR LOCK ANY DOORS, NOT EVEN THE TRUNK. INFINITI DIDN'T DO ANYTHING ABOUT IT. I HAD OWN MANY CARS BUT NONE OF MY CARS EVER GAVE ME THESE KIND OF PROBLEMS. ONE DOOR OR TWO IS FINE. BUT ALL 5 DOORS STOPPED WORKING. THIS IS UNACCEPTABLE. WE CONSUMER NEED THE GOV'S HELP. SO PLEASE HELP US. HOW COULD YOU GUY LET THEM GET AWAY LIKE THIS. IM NOT THE ONLY ONE. MY AU... Read more
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR
Incident date: Oct 7, 2011
THE INFINITI G35 2004 MODEL WILL COMPLETELY SHUT OFF WHEN DRIVING THE CAR. I FOUND OUT THAT THE CAM SHAFT SENSOR WAS THE ISSUE AND THE 2003 MODEL HAD A RECALL HOWEVER THE 2004 DOES NOT. THIS ISSUE IS VERY CONCERNING SINCE THE CAR WILL SHUT OFF WHILE ONE IS DRIVING. THIS IS A DANGER TO OTHER INDIVIDUALS ON THE ROAD AS WELL AS THE INDIVIDUALS DRIVING THE CAR. *TR
Incident date: Jun 5, 2007
VEHICLE: 2000 INFINITI I30T HAS A RECURRING ENGINE CODE P0420 SINCE 74,000 MILES. FOUND OUT RECENTLY THERE IS A SERVICE BULLETIN FOR THIS PROBLEM ON THE INTERNET. REFERENCE #ITB00-054A. I NEVER RECEIVED ANY NOTICE FROM INFINITI CORP. ABOUT THIS PROBLEM SINCE THE SERVICE BULLETIN THAT OCCURRED ON JUNE 7, 2004. IT IS WRONG FOR INFINITI NOT TO NOTIFY THEIR CUSTOMERS ABOUT THIS PROBLEM. THERE IS NO... Read more
Incident date: Jun 5, 2007
VEHICLE: 2000 INFINITI I30T HAS A RECURRING ENGINE CODE P0420 SINCE 74,000 MILES. FOUND OUT RECENTLY THERE IS A SERVICE BULLETIN FOR THIS PROBLEM ON THE INTERNET. REFERENCE #ITB00-054A. I NEVER RECEIVED ANY NOTICE FROM INFINITI CORP. ABOUT THIS PROBLEM SINCE THE SERVICE BULLETIN THAT OCCURRED ON JUNE 7, 2004. IT IS WRONG FOR INFINITI NOT TO NOTIFY THEIR CUSTOMERS ABOUT THIS PROBLEM. THERE IS NO... Read more
Incident date: Sep 9, 2011
ENGINE BECAME INOPERABLE WHILE DRIVING CAUSING A MAJOR SAFETY ISSUE. SEVERAL WARNING LIGHTS CAME ON SIMULTANEOUSLY (CHECK ENGINE LIGHT, SLIP LIGHT, VDC LIGHT) AT THE TIME. CAR WAS ABLE TO BE RESTARTED WITH SOME TROUBLE. PROBLEM REPEATED ITSELF (STALLING, LOSS OF POWER, STARTING DIFFICULTY) OVER NEXT COUPLE DAYS, ALTHOUGH WARNING LIGHTS NEVER WENT OFF. INDEPENDENT MECHANIC IDENTIFIED PROBLEM AS C... Read more
Incident date: Dec 31, 2009
ALL FOUR DOOR LOCKS AS WELL AS THE HATCH LOCK CEASED TO WORK PROPERLY (I.E. WOULD NOT LOCK OR UNLOCK WHEN THE AUTOMATIC LOCK BUTTON WAS PUSHED.) TOLD THAT IT WAS AN ACTUATOR PROBLEM, AND THAT ALL WOULD NEED TO BE REPLACED (AT GREAT EXPENSE). THIS IS AN OBVIOUS SAFETY ISSUE. FIRST, WITH CHILDREN IN THE CAR, DOORS COULD NOT BE LOCKED OR UNLOCKED QUICKLY IN THE CASE OF AN EMERGENCY. ALSO, WHEN DR... Read more
Incident date: Dec 31, 2009
ALL FOUR DOOR LOCKS AS WELL AS THE HATCH LOCK CEASED TO WORK PROPERLY (I.E. WOULD NOT LOCK OR UNLOCK WHEN THE AUTOMATIC LOCK BUTTON WAS PUSHED.) TOLD THAT IT WAS AN ACTUATOR PROBLEM, AND THAT ALL WOULD NEED TO BE REPLACED (AT GREAT EXPENSE). THIS IS AN OBVIOUS SAFETY ISSUE. FIRST, WITH CHILDREN IN THE CAR, DOORS COULD NOT BE LOCKED OR UNLOCKED QUICKLY IN THE CASE OF AN EMERGENCY. ALSO, WHEN DR... Read more
Incident date: Oct 3, 2011
UNBELIEVABLE FOR A SO CALLED LUXURY VEHICLE. MY CAR IS ONLY 4 YEARS OLD WITH LESS THAN 75,000 MILES ON IT AND THE CONTROL BOARD HAS ALREADY GONE OUT. THE AIR CONDITION WILL NOT SHUT OFF (AND IT'S FREAKING 60 DEGREES OUTSIDE). I CANNOT TURN ON THE RADIO, DEFROST (WHICH IS A MAJOR VISIBILITY CONCERN-ESPECIALLY NOW THAT IS GETTING COLDER). NOTHING IS WORKING EXCEPT FOR STARTING THE CAR. I CALLED INFI... Read more
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT NOTICED THAT THE DASHBOARD ON THE PASSENGER SIDE WAS FRACTURED AND COULD AFFECT THE DEPLOYMENT OF THE AIR BAG IN THE EVENT OF A CRASH. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 61,500 AND THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Incident date: Oct 3, 2011
TL* THE CONTACT OWNS A 2001 INFINITY QX4. THE CONTACT WAS DRIVING 45 MPH WHEN THE BRAKES WERE DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT WAS FORCED TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS DESTROYED AND THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER, AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.
Crash
1 injured
Incident date: Sep 26, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE DEFROSTER STOPPED FUNCTIONING. THE CONTACT HAD THE VEHICLE INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE RADIO AND THE AUDIO CONTROL UNIT, WHICH CONTROLED THE HVAC UNIT, HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Incident date: Sep 29, 2011
BLUETOOTH MICROPHONE DOES NOT PROVIDE CLEAR SOUND
Incident date: Sep 1, 2010
2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT ILLUMINATING. *TGW THE CONSUMER STATED WITH THE LIGHT BEING ON, THERE IS NO PROTECTION FOR THE PASSENGER. THE LIGHT STAYED ON DURING VARIOUS TRIPS, FOR FIVE MINUTES, THREE MINUTES AND 13 MINUTES. WHEN THE CONSUMER SHUT THE VEHICLE OFF AND STARTED IT AGAIN, THE LIGHT ILLUMINATED AND THEN WENT OUT. WITHIN A COUPLE OF MINUTES, THE LIGHT... Read more
Incident date: Sep 26, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING 50 MPH THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. AFTER PERFORMING A DIAGNOSTIC TEST THE MECHANIC STATED THE CRANK POSITION SENSOR MALFUNCTIONED CAUSING THE VEHICLE TO STALL. THE CONTACT NOTICED N... Read more
Incident date: Sep 7, 2011
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE TRACKS ON THE FRONT DRIVERS SEAT BROKE AND THE SEAT WAS NOT STABLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE TRACKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000.
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT STATED THAT THE AIR WOULD WORK CONSISTENTLY AND WOULD NOT TURN OFF. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRING THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 70,000.
Incident date: Sep 23, 2011
INTERMITTENTLY UNABLE TO LOCK/UNLOCK RIGHT PASSENGER DOOR AND HATCH/TRUNK WITH REMOTE KEY FOB OR DRIVER SIDE LOCK/UNLOCK SWITCH. *TT
Incident date: Sep 15, 2010
I HAVE CONCERNING ISSUES WITH THE TRANSMISSION OF THIS VEHICLE SINCE PURCHASE 8/27/2010. THE TRANSMISSION HAS MAJOR HESITATION WHEN ACCELERATING, SLOWING DOWN AND WITH EVERDAY USE(JERKY FEELING IN CITY TRAFFIC) NO MATTER WHAT DRIVE MODE IS USED I.E SPORT, NORMAL, ECO, SNOW MODES. WHETHER YOU PULL OUT TO PASS ON THE FREEWAY OR,PASS BICYCLE ON A NARROW 2 LANE ROAD, AT RESIDENTIAL SPEEDS, THE TRA... Read more
Incident date: Sep 5, 2011
HELLO, I RECENTLY PURCHASED A USED 2003 INFINITI FX 45 FROM A PRIVATE SELLER. I NOTICED IMMEDIATELY THAT THE GAS CLUSTER READING WAS INACCURATE. I IMMEDIATELY CONTACTED MY MECHANIC AND CONDUCTED A RESEARCH TO LEARN THAT THIS IS A COMMON ISSUE WITH INFINITI MODELS FROM 03-04. I DO NOT HAVE WARRANTY AND BELIEVE AN IMMEDIATE RECALL ON THIS PART MUST BE ISSUED. THIS IS A SERIOUS MATTER AND CAN CAUS... Read more
Incident date: Jan 20, 2011
THE FUEL GAUGE READ FULL AND I RAN OUT OF GAS ON THE HIGHWAY, FORTUNATELY I WAS IN THE RIGHT LANE AND AVOIDED AN ACCIDENT. I FILLED THE TANK UP AND THE NEXT DAY THE ENGINE LIGHT CAME ON AND THE CAR KEPT CUTTING OFF WHILE I WAS DRIVING HOME FROM WORK. I GOT TO A GAS STATION AND THE TANK WAS 3/4 FULL. I TOOK THE CAR TO THE DEALER WHO TOLD ME I HAD FAILED TIMING SENSORS WHICH THEY REPLACED FOR $70... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Jul 2, 2011
IM CURRENTLY HAVING TROUBLE WITH MY CENTER CONSOLE LOSING POWER TO MY AC AND RADIO. THE PROBLEMS RANGE FROM CENTER CONSOLE DISPLAY SHORTAGES, AC BLASTING AT FULL STRENGTH AND BEING UNABLE TO CHANGE THE SETTING, TO THE RADIO INTERMITTENTLY PUTTING OUT SOUND. THIS PROBLEM HAS LED TO SAFETY ISSUES WITH THE CAR IN THAT THE INABILITY TO CONTROL THE AC RESULTS IN FOGGED OVER WINDSHIELDS LEADING TO POOR... Read more
Incident date: Aug 2, 2011
ELECTRICAL PROBLEM W 2003 INFINITI G35. A/C TURNS(FULL BLAST) AND RADIO TURNS ON AND CAN'T TURN OFF. CENTER CONSOLECONTROLS INOPERABLE, FRONT AND REAR DEFROSTERS (SAFETY HAZARD), RADIO AND A/C. KEARNY MESA INFINITI, SERVICE ADVISOR STATED COMPUTER CIRCUIT BOARD (CCB) WAS RECALLED AND REPLACED, WILL COST $900+ TO REPAIR. CLASSIFICATION: EL03-003 REFERENCE: ITB03-007 DATE:FEBRUARY 13, 2003 VOLUN... Read more
Incident date: Sep 22, 2011
MY 2008 INFINITI M35X CAR VIOLENTLY JERKS IN AND OUT OF THE LANE FROM MY LEFT SIDE AND THEN MY RIGHT SIDE. THE SPEED LIMIT IS 60-65 MPH ON THE BELTWAY, AND FOR A CAR TO BE SUDDENLY JERK OUT OF THE LANE IS A SEVERE SAFETY HAZARD. I GLANCED IN MY REARVIEW AND SIDE MIRRORS, AS MY CAR WAS WILDLY DRIFTING IN AND OUT OF THE LANE TO SEE IF I WAS ABOUT TO CAUSE A MAJOR ACCIDENT WITH THE CARS AND TRACTOR ... Read more
Incident date: Nov 19, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHEN ACTIVATING THE HEAT, THE AIR CONDITIONER WOULD ACTIVATE ERRONEOUSLY. THE AUTOMATIC AIR CONDITION WOULD NOT SHUT OFF AND THE DEFROSTER WAS INOPERABLE. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 A... Read more
Incident date: Mar 21, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CONTROL BOARD (AIR CONDITIONER/DEFROST/HEAT) WAS INOPERATIVE AS WELL AS THE AUDIO FUNCTIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 133,000. TH... Read more
Incident date: Aug 4, 2011
FAULTY GAS GAUGE READINGS AND CHECK ENGINE LIGHT WITH CODE 0462. TROUBLESHOOTING REVEALED NO +12 V FROM INSTRUMENT CLUSTER (COMBINATION METER) TO FUEL LEVEL SENSOR. NO OPENS OR SHORTS IN WIRING HARNESS. ALL POINTS TO A DEFECTIVE GAUGE CLUSTER. *TR
Incident date: Aug 4, 2011
FAULTY GAS GAUGE READINGS AND CHECK ENGINE LIGHT WITH CODE 0462. TROUBLESHOOTING REVEALED NO +12 V FROM INSTRUMENT CLUSTER (COMBINATION METER) TO FUEL LEVEL SENSOR. NO OPENS OR SHORTS IN WIRING HARNESS. ALL POINTS TO A DEFECTIVE GAUGE CLUSTER. *TR
Incident date: Sep 19, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED THAT THE BRACKETS SUPPORTING THE RUNNING BOARDS WERE COMPLETELY RUSTED. THE CONTACT STATED THAT WHEN A PASSENGER ENTERED THE VEHICLE, THEY WERE UNABLE TO STEP ON THE RUNNING BOARDS TO ASSIST ENTERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NOTHING THAT COULD BE DONE TO REPAIR THE RUNNING BOARDS. THE... Read more
Incident date: Aug 30, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE THIRD MOUNT BRAKE LIGHT WOULD NO LONGER ILLUMINATE WHEN THE BRAKES WERE ENGAGED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,500.
Incident date: Sep 21, 2011
WINDOWS FAIL TO OPERATE (OPEN OR CLOSE) - DEFECTIVE ELECTRIC MOTOR CONFIRMED. RADIO CANNOT BE TURNED ON. AC CANNOT BE TURNED OFF - IT STAYS ON CONSTANTLY AT MAX AC SETTING AND MAXIMUM FAN SPEED. CD PLAYER WILL NOT TURN ON. THIS HAS BEEN REPORTED BY NUMEROUS OWNERS OF INFINITI G35'S. THE RADIO, AC AND CD PROBLEMS ARE LINKED TOGETHER, AS IT APPEARS TO BE DUE TO A WIDESPREAD FAILURE OF AN AUDIO ... Read more
Incident date: Jul 15, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 25 MPH AND APPLYING THE BRAKES, THE BRAKES WOULD NOT RESPOND. THE CONTACT WAS ABLE TO ROLL THE VEHICLE TO A STOP AND THE VEHICLE WAS THEN TOWED TO THE DEALER. THE TECHNICIANS STATED THERE WAS EXCESSIVE CORROSION ON THE FRONT PASSENGER SIDE SUSPENSION THAT AFFECTED THE BRAKE LINES AND THE FRAME. THERE WAS A RECALL UNDER NHTSA CAM... Read more
Incident date: Feb 25, 2010
CONSUMER HAS EXPERIENCED CAR A FEW EVENTS SINCE EARLY '10 OF VEHICLE BEING RELUCTANT TO STOP, EVEN WHEN BRAKES WERE APPLIED DOWN TO THE FLOOR. THE LAST EVENT OCCURRED TODAY (9/18/11). TODAY'S EVENT WAS MORE SCARY THAN THE PREVIOUS EVENTS, IN THAT THE CAR ACCELERATED FAR AHEAD OF OUR DESTINATION AND COULD HAVE POSSIBLY HIT ANOTHER DRIVER, IF A DRIVER HAD BEEN PRESENT. THE BRAKES ARE FUNCTIONING... Read more