Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 1, 2011
THE DOOR LOCK ACTUATORS ARE FAILING IN A "LAZY" MANNER IN MY 2005 INIFINITI FX35. IT STARTED WITH THE PASSENGER SIDE LOCK AND NOW INCLUDES THE REAR HATCH. WHEN UNLOCKING OR LOCKING THE DOORS EITHER WITH THE FOB OR WITH THE SWITCH ON THE DRIVER SIDE DOOR, THESE DOORS INTERMITTENTLY WILL NOT LOCK OR UNLOCK. THE FREQUENCY AT WHICH IT DOES NOT WORK IS INCREASING WITH TIME. THE DANGER IS THAT I HAVE... Read more
Incident date: Aug 1, 2011
THE DOOR LOCK ACTUATORS ARE FAILING IN A "LAZY" MANNER IN MY 2005 INIFINITI FX35. IT STARTED WITH THE PASSENGER SIDE LOCK AND NOW INCLUDES THE REAR HATCH. WHEN UNLOCKING OR LOCKING THE DOORS EITHER WITH THE FOB OR WITH THE SWITCH ON THE DRIVER SIDE DOOR, THESE DOORS INTERMITTENTLY WILL NOT LOCK OR UNLOCK. THE FREQUENCY AT WHICH IT DOES NOT WORK IS INCREASING WITH TIME. THE DANGER IS THAT I HAVE... Read more
Incident date: Dec 21, 2011
I RECENTLY BOUGHT A 2009 INFINITI M35. MY VEHICLE AND PROBABLY MANY OTHER 2009 INFINITIS WITH THE 7-SPEED TRANSMISSION HAS THE FOLLOWING ISSUES: 1) HARSH DOWNSHIFTS: THE VEHICLE SUDDENLY DOWNSHIFTS AND THIS ACTION BRAKES THE VEHICLE SIGNIFICANTLY WITHOUT THE DRIVER'S WILL. IF THERE IS ANOTHER VEHICLE FOLLOWING CLOSELY IT MIGHT CRASH THE INFINITI FROM BEHIND. 2) LAG OF POWER: SOMETIMES THE C... Read more
Incident date: Jan 3, 2011
THE FUEL GAUGE STOPPED INDICATING THE CORRECT FUEL LEVEL WHICH LEFT ME STRANDED ON A DANGEROUS HIGHWAY WHEN I RAN OUT OF FUEL. *TR
Incident date: Nov 23, 2011
I RAN OUT OF FUEL LOST ALL POWER @ 70 MPH WITH FUEL GAUGE READING 1/4 TANK. NO ACCIDENT BUT THERE WAS TRAFFIC IN MY IMMEDIATE AREA AND IT WAS 9PM AND DARK. *TR
Incident date: Dec 27, 2011
AS I WAS DRIVING HIKE AFTER WORK ON 95 SOUTH MY INFINITI ALL OF A SUDDEN SHUT OFF WHILE I WAS ON THE MIDDLE LANE ON THE HIGHWAY, I MANAGES TO LET IT RIDE OVER AND GET TO THE EMERGENCY LANE BEFORE THE CAR CAME TO A COMPLETE STOP, I DID NOT KNOW WHAT WAS THE ISSUE UNTIL I HAD IT TOWED TO MY MECHANIC AND HE TOLD ME THAT THE CAR HAD NO FUEL, I DID NOT UNDERSTAND BECAUSE THE GAUGE READ A QUARTER TANK, ... Read more
Incident date: Dec 27, 2011
AS I WAS DRIVING HIKE AFTER WORK ON 95 SOUTH MY INFINITI ALL OF A SUDDEN SHUT OFF WHILE I WAS ON THE MIDDLE LANE ON THE HIGHWAY, I MANAGES TO LET IT RIDE OVER AND GET TO THE EMERGENCY LANE BEFORE THE CAR CAME TO A COMPLETE STOP, I DID NOT KNOW WHAT WAS THE ISSUE UNTIL I HAD IT TOWED TO MY MECHANIC AND HE TOLD ME THAT THE CAR HAD NO FUEL, I DID NOT UNDERSTAND BECAUSE THE GAUGE READ A QUARTER TANK, ... Read more
Incident date: Oct 3, 2011
ENGINE FAILED DUE TO OIL PROBLEM WITHOUT ANY WARNING.
Incident date: Jun 1, 2011
THE CAR STOPPED IN THE MIDDLE OF THE STREET BECAUSE IT WAS OUT OF GAS, BUT THE INDICATOR WAS SHOWING ABOUT 40% OF A FULL GAS TANK. THERE WAS NO "LOW FUEL" WARNING BEFORE THE CAR RAN OUT OF GAS. THIS IS THE SECOND TIME THE FUEL INDICATOR FAILED; THE SAME PROBLEM WAS REPAIRED 2 OR 3 YEARS AGO. *KB
Incident date: Jun 1, 2011
THE CAR STOPPED IN THE MIDDLE OF THE STREET BECAUSE IT WAS OUT OF GAS, BUT THE INDICATOR WAS SHOWING ABOUT 40% OF A FULL GAS TANK. THERE WAS NO "LOW FUEL" WARNING BEFORE THE CAR RAN OUT OF GAS. THIS IS THE SECOND TIME THE FUEL INDICATOR FAILED; THE SAME PROBLEM WAS REPAIRED 2 OR 3 YEARS AGO. *KB
Incident date: Dec 16, 2011
APPROXIMATELY 3 WEEKS AGO I WAS DRIVING MY CAR AND ALL OF A SUDDEN IT STOPPED IN THE MIDDLE OF A BUSY ROAD AND WOULDN'T START. IT APPEARED TO BE A FUEL PROBLEM BUT THE GAS GAUGE WAS SHOWING OVER A QUARTER TANK FULL. I HAD TO TOW IT TO A MECHANIC AND THEN TOW IT AGAIN TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSTIC WAS A FAULTY GAS GAUGE AND WAS RECOMMENDING TO REPLACE THE WHOLE CLUSTER, A VERY EXPENS... Read more
Incident date: Dec 16, 2011
APPROXIMATELY 3 WEEKS AGO I WAS DRIVING MY CAR AND ALL OF A SUDDEN IT STOPPED IN THE MIDDLE OF A BUSY ROAD AND WOULDN'T START. IT APPEARED TO BE A FUEL PROBLEM BUT THE GAS GAUGE WAS SHOWING OVER A QUARTER TANK FULL. I HAD TO TOW IT TO A MECHANIC AND THEN TOW IT AGAIN TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSTIC WAS A FAULTY GAS GAUGE AND WAS RECOMMENDING TO REPLACE THE WHOLE CLUSTER, A VERY EXPENS... Read more
Incident date: Mar 19, 2009
1) FAILURE OF THE A/C AND AUDIO CONTROLLER - AUDIO CIRCUIT BOARD ISSUE 2) DRIVER POWER SEAT DOESN'T WORK - ISSUE WITH TRACK MOTORS AND TRAILS 3) CD CHANGER STOPPED WORKING WITH CD STUCK IN THE PLAYER. *TR
Incident date: Mar 19, 2009
1) FAILURE OF THE A/C AND AUDIO CONTROLLER - AUDIO CIRCUIT BOARD ISSUE 2) DRIVER POWER SEAT DOESN'T WORK - ISSUE WITH TRACK MOTORS AND TRAILS 3) CD CHANGER STOPPED WORKING WITH CD STUCK IN THE PLAYER. *TR
Incident date: Mar 19, 2009
1) FAILURE OF THE A/C AND AUDIO CONTROLLER - AUDIO CIRCUIT BOARD ISSUE 2) DRIVER POWER SEAT DOESN'T WORK - ISSUE WITH TRACK MOTORS AND TRAILS 3) CD CHANGER STOPPED WORKING WITH CD STUCK IN THE PLAYER. *TR
Incident date: Dec 27, 2011
TL* THE CONTACT OWNS A 1998 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SMOKE AND FIRE BEGAN TO RISE FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR SYSTEM FAILED AND CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSO... Read more
Fire
Incident date: Dec 27, 2011
TL* THE CONTACT OWNS A 1998 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SMOKE AND FIRE BEGAN TO RISE FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR SYSTEM FAILED AND CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSO... Read more
Fire
Incident date: Dec 1, 2009
I FIRST INCURRED A FUEL GAUGE ISSUE WITH MY 2003 INFINITY M45 SEDAN AROUND APPROXIMATELY DECEMBER 2009. MY MOTHER WAS DRIVING THE CAR AT THE TIME OF FIRST INCIDENT AND THE FUEL GAUGE HAD READ FULL. ON HER WAY TO WORK SHE RAN OUT OF GAS WHICH CAUSED AN ENGINE FAILURE. AS A RESULT, SHE WAS STRANDED ON THE SIDE OF A MAJOR HIGHWAY. UPON TAKING THE CAR TO A LOCAL INFINITY DEALERSHIP THEY WERE ALMOST IN... Read more
Incident date: Dec 1, 2009
I FIRST INCURRED A FUEL GAUGE ISSUE WITH MY 2003 INFINITY M45 SEDAN AROUND APPROXIMATELY DECEMBER 2009. MY MOTHER WAS DRIVING THE CAR AT THE TIME OF FIRST INCIDENT AND THE FUEL GAUGE HAD READ FULL. ON HER WAY TO WORK SHE RAN OUT OF GAS WHICH CAUSED AN ENGINE FAILURE. AS A RESULT, SHE WAS STRANDED ON THE SIDE OF A MAJOR HIGHWAY. UPON TAKING THE CAR TO A LOCAL INFINITY DEALERSHIP THEY WERE ALMOST IN... Read more
Incident date: Dec 26, 2008
TL* THE CONTACT OWNS A 2004 INFINITI G35 COUPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS RESTARTED, BUT THE FAILURE CONTINUED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED DURING COLDER WEATHER MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CO... Read more
Incident date: Jul 13, 2010
THE FUEL GAUGE STOPPED ACCURATELY INDICATING THE AMOUNT OF FUEL IN THE VEHICLE. SUBSEQUENTLY THE CAR RAN OUT OF FUEL WHILE DRIVING ON LOCAL ROAD CAUSING DISRUPTION IN TRAFFIC BEFORE IT COULD BE MOVED TO THE SHOULDER. AFTER A CURSORY CHECK TO SEE IF ANYTHING LOOKED TO BE AMISS, WE DECIDED TO START WITH THE SIMPLE SOLUTIONS AND WORK TOWARD THE MORE COMPLEX. WE ADDED 5 GALLONS OF GAS TO THE CAR AND I... Read more
Incident date: Jul 13, 2010
THE FUEL GAUGE STOPPED ACCURATELY INDICATING THE AMOUNT OF FUEL IN THE VEHICLE. SUBSEQUENTLY THE CAR RAN OUT OF FUEL WHILE DRIVING ON LOCAL ROAD CAUSING DISRUPTION IN TRAFFIC BEFORE IT COULD BE MOVED TO THE SHOULDER. AFTER A CURSORY CHECK TO SEE IF ANYTHING LOOKED TO BE AMISS, WE DECIDED TO START WITH THE SIMPLE SOLUTIONS AND WORK TOWARD THE MORE COMPLEX. WE ADDED 5 GALLONS OF GAS TO THE CAR AND I... Read more
Incident date: Sep 22, 2011
WHILE DRIVING VEHICLE THE FUEL GAUGE AND FUEL REMAINING COMPUTER SHOWED A SIGNIFICANT AMOUNT OF FUEL LEFT, ALMOST HALF A TANK. AFTER A COUPLE OF MINUTES OF DRIVING THE CAR SPUTTERED AND STALLED. I PULLED OVER AND TRIED CRANKING THE MOTOR. AFTER SEVERAL FAILED ATTEMPTS I NOTICED THAT THE FUEL GAUGE WAS NOW SETTLED ON EMPTY. CHECKED THE COMPUTER AND IT SHOWED 0 MILES TILL EMPTY. LUCKILY MY WIFE... Read more
Incident date: Dec 23, 2011
CENTER BRAKE LIGHT IN THE REAR WINDOW FAILS TO WORK AT DIFFERENT TIMES SINCE 2009. THIS LIGHT IS VERY EXPENSIVE TO REPLACE/REPAIR AND IS A VERY COMMON PROBLEM ON THE 2003-2006 INFINITI G35 SEDAN, I HAVE REPLACED IT TWO TIMES IN MY 4 YEARS OF OWNERSHIP! I HAVE ALMOST BEEN REAR ENDED ON NUMEROUS OCCASIONS THAT I CANNOT SEEM TO COUNT ON 2 HANDS. THIS PART IS A SAFETY RISK AS IT IS OUT A MAJORITY OF ... Read more
Incident date: Dec 1, 2008
WHILE DRIVING, AND WITHOUT WARNING, ABS BRAKE LIGHT COMES ON AND BRAKES HAVE SEVERE VIBRATIONS AND DO NOT STOP VEHICLE NORMALLY. PROBLEM GOES AWAY WITH RESTART BUT COMES BACK PERIODICALLY( 2-3 TIMES PER MONTH). DEALERSHIP IS AWARE OF PROBLEM BUT REFUSES TO ADDRESS IT BECAUSE IT IS TOO EXPENSIVE TO FIX. COST ESTIMATE IS $2000. THIS PROBLEM IS DOCUMENTED ON NUMEROUS WEBSITES AND IS LIKELY TO RESU... Read more
Incident date: Nov 4, 2011
I HAD JUST PURCHASED THE CAR AND WHEN I LEFT THE LOT AROUND NOVEMBER 1ST, 2011 AT 95K MILES , I WENT 10 MILES HOME TO MY PLACE, THEN 10 ADDITIONAL MILES TO MY MOTHERS PLACE TO SHOW THEM THE CAR. THEY GOT TO SEE THAT IT DIED IN HER APARTMENTS WHEN THE GAS GAUGE READ THAT IT WAS FULL. WE TRIED TO JUMP THE CAR, BUT WE DISCOVERED THAT IT WAS OUT OF GAS AND HAD SOMEONE WITH A GAS CAN TO HELP US. THE... Read more
Incident date: Nov 4, 2011
I HAD JUST PURCHASED THE CAR AND WHEN I LEFT THE LOT AROUND NOVEMBER 1ST, 2011 AT 95K MILES , I WENT 10 MILES HOME TO MY PLACE, THEN 10 ADDITIONAL MILES TO MY MOTHERS PLACE TO SHOW THEM THE CAR. THEY GOT TO SEE THAT IT DIED IN HER APARTMENTS WHEN THE GAS GAUGE READ THAT IT WAS FULL. WE TRIED TO JUMP THE CAR, BUT WE DISCOVERED THAT IT WAS OUT OF GAS AND HAD SOMEONE WITH A GAS CAN TO HELP US. THE... Read more
Incident date: Dec 3, 2011
TL* THE CONTACT OWNS A 2009 INFINITI FX35. THE CONTACT STATED THAT AS SHE DEPRESSED THE BRAKES, APPROACHING A TRAFFIC STOP, THE ENGINE EXHIBITED AN ABNORMAL INCREASE IN RPMS. THE CONTACT HAD TO ABRUPTLY APPLY THE BRAKES AND DOWN SHIFT IN ORDER TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND... Read more
Incident date: Dec 13, 2011
MAKING RIGHT TURN TO PARK THE CAR IN A PARKING LOT WITH FOOT ON THE BRAKE THROUGHOUT THE TURNING PROCESS. AS THE TURN WAS COMPLETED, VEHICLE SURGED FORWARD QUICKLY AND COLLIDED WITH A TREE. THE CAR WAS COMPLETELY DESTROYED. IT HAPPENED THIRD TIME. FIRST TWO TIMES, THE CAR ACCELERATED WHEN MY FOOT WAS ON THE BRAKE, BUT I COULD CONTROL IT. THE CAR WAS BROUGHT BACK TO THE DEALER FOR CHECK UP AN... Read more
Crash
1 injured
Incident date: Dec 13, 2011
MAKING RIGHT TURN TO PARK THE CAR IN A PARKING LOT WITH FOOT ON THE BRAKE THROUGHOUT THE TURNING PROCESS. AS THE TURN WAS COMPLETED, VEHICLE SURGED FORWARD QUICKLY AND COLLIDED WITH A TREE. THE CAR WAS COMPLETELY DESTROYED. IT HAPPENED THIRD TIME. FIRST TWO TIMES, THE CAR ACCELERATED WHEN MY FOOT WAS ON THE BRAKE, BUT I COULD CONTROL IT. THE CAR WAS BROUGHT BACK TO THE DEALER FOR CHECK UP AN... Read more
Crash
1 injured
Incident date: Dec 13, 2011
MAKING RIGHT TURN TO PARK THE CAR IN A PARKING LOT WITH FOOT ON THE BRAKE THROUGHOUT THE TURNING PROCESS. AS THE TURN WAS COMPLETED, VEHICLE SURGED FORWARD QUICKLY AND COLLIDED WITH A TREE. THE CAR WAS COMPLETELY DESTROYED. IT HAPPENED THIRD TIME. FIRST TWO TIMES, THE CAR ACCELERATED WHEN MY FOOT WAS ON THE BRAKE, BUT I COULD CONTROL IT. THE CAR WAS BROUGHT BACK TO THE DEALER FOR CHECK UP AN... Read more
Crash
1 injured
Incident date: Oct 5, 2011
I KNOW THERE ARE NUMEROUS COMPLAINTS ON FUEL GAUGE ISSUES WITH THE 03-04 M45. MY CAR NOW HAS 87K AND HAS HAD THIS ISSUE SINCE AROUND 73K MILES. ONCE IT GETS DOWN TO 1/4 TANK, IT WILL SOMETIMES GO TO E AND TURN THE LIGHT ON OR GO BACK AND FORTH BETWEEN 1/4 AND 1/2 TANK MARKS. I KNOW THE QX56 HAD A RECALL FOR THE SENDING UNIT BUT THE GAUGE CLUSTERS ARE THE ISSUE WITH THESE CARS. I'M HOPING INFINITI ... Read more
Incident date: Oct 5, 2011
I KNOW THERE ARE NUMEROUS COMPLAINTS ON FUEL GAUGE ISSUES WITH THE 03-04 M45. MY CAR NOW HAS 87K AND HAS HAD THIS ISSUE SINCE AROUND 73K MILES. ONCE IT GETS DOWN TO 1/4 TANK, IT WILL SOMETIMES GO TO E AND TURN THE LIGHT ON OR GO BACK AND FORTH BETWEEN 1/4 AND 1/2 TANK MARKS. I KNOW THE QX56 HAD A RECALL FOR THE SENDING UNIT BUT THE GAUGE CLUSTERS ARE THE ISSUE WITH THESE CARS. I'M HOPING INFINITI ... Read more
Incident date: Dec 16, 2011
I JUST BOUGHT A USED M35 INFINITI 2008 AND NOTICED AFTER PURCHASING IT THAT THE STEERING WHEEL MOVES BY ITSELF USUALLY 30 DEGREES OR MORE EITHER TO THE LEFT AND RIGHT. I BROUGHT IT IN AND HAD THEM DO AN ALIGNMENT ON IT AND THAT DIDN'T FIX THE PROBLEM. I HAVE BEEN READING ONLINE OF OTHER M35 USERS AND THEY ALL HAVE THE SAME ISSUE AS I DO. THEY SAID IT IS A DEFECTIVE PART WHICH CAUSES TRAMLINING? RE... Read more
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
Incident date: Dec 1, 2011
2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO CORROSION RECALL *TGW THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE SERVICE. THE DEALER INFORMED THE CONSUMER THEY APPLIED A FIX FOR A RECALL AND TWO BOLTS DID NOT TORQUE AS THEY SHOULD HAVE. THE CONSUMER STATED SHE NEVER RECEIVED A RECALL. THE CONSUMER THEN RECEIVED ANOTHER CALL AND WAS INFORMED HER VEHICLE COULD NOT BE FIXED. HE TOO... Read more
Incident date: Dec 7, 2011
TL* THE DRIVER OWNED A 2003 INFINITI G35. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING AT AN UNKNOWN SPEED IN RAINY WEATHER WHEN THE VEHICLE HYDROPLANED. AS A RESULT, THE VEHICLE WENT AIRBORNE AND CRASHED HEAD FIRST INTO THE PAVEMENT. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED, BUT THE FRONT DRIVER SIDE AIR BAG DID NOT. THE DRIVER WAS TAKEN TO THE HOSPITAL VIA AMBULANCE FOR RIB INJURIES. THE VE... Read more
Crash
1 injured
Incident date: Sep 5, 2011
ON THE LABOR DAY IN THIS YEAR (2011), MY 2003 M45 HAD BEEN STOPPED IN MIDDLE OF THE I-75. THE FUEL GAUGE WAS AROUND 1/4. WHILE I WAS DRIVING AROUND 65 MPH ON THE PASSING LANE, THE CAR LOST ITS POWER AND THEN STOPPED. THERE WAS NOT TIME TO PULL OVER TO AN EMERGENCY LANE. FOLLOWING CARS BARELY PASSED MY CAR. IT WAS THE MOST SCARY MOMENT IN MY LIFE. ABOUT 3 MINUTE LATER, A POLICE ARRIVED AND THEN I C... Read more
Incident date: Dec 16, 2011
I RAN OUT OF FUEL ON A BUSY HIGHWAY IN STOP AND GO TRAFFIC BECAUSE THE FUEL GAUGE REGISTERED FULL WHEN THE TANK WAS ACTUALLY EMPTY. THESE GAUGES HAVE MAJOR INTERNAL ISSUES RESULTING IN WHAT MAY BE A SERIOUS SAFETY CONCERN. *TR I'M NOT THE ONLY ONE (LINK BELOW) AND WE ARE GRATEFUL TO YOUR ORGANIZATION TO ADDRESS THIS TO THE BEST OF YOUR ABILITIES: HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROB... Read more
Incident date: Dec 16, 2011
I RAN OUT OF FUEL ON A BUSY HIGHWAY IN STOP AND GO TRAFFIC BECAUSE THE FUEL GAUGE REGISTERED FULL WHEN THE TANK WAS ACTUALLY EMPTY. THESE GAUGES HAVE MAJOR INTERNAL ISSUES RESULTING IN WHAT MAY BE A SERIOUS SAFETY CONCERN. *TR I'M NOT THE ONLY ONE (LINK BELOW) AND WE ARE GRATEFUL TO YOUR ORGANIZATION TO ADDRESS THIS TO THE BEST OF YOUR ABILITIES: HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROB... Read more
Incident date: May 13, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE THE CONTACT STARTED THE VEHICLE, THE AIR CONDITIONER WOULD AUTOMATICALLY ACTIVATE WITHOUT INTENT AND FAILED TO DEACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZE DEALER WHO INFORMED THE CONTACT THAT THE RADIO WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED PREVIOUSLY UNDER A MANUFACTURER VOLUNTARY SERVICE CAMPAIGN PERTAINING TO THE AUDIO FINISHER ... Read more
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
Incident date: Sep 1, 2010
1999 INFINITI QX4. CONSUMER REQUESTS REIMBURSEMENT DUE TO THE LOSS OF VALUE OF VEHICLE DUE TO SEVERE RUST DAMAGE *TGW THE CONSUMER STATED ONE DAY, WHILE HER HUSBAND WAS DRIVING, HE FELT A VIBRATION AND HEARD A KNOCKING NOISE FROM THE LEFT FRONT OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY DIGANOSED THE PROBLEM AS A SWAY BAR ISSUE, WORN BALL JOINTS AND PROBLEMS WITH THE STRUT TOWER H... Read more
Incident date: Aug 10, 2010
THIS 95% TOTAL BREAK FAILURE HAS HAPPENED 2 SEPARATE TIMES 8/2010 AND 3/2011; AND WHILE NO ACCIDENT, THERE COULD EASILY HAVE BEEN ONE HAD I BEEN TRAVELING AT A HIGHER RATE OF SPEED, OR IF THERE HAD BEEN OTHER VEHICLES AROUND ME. APPLIED BREAK, IMMEDIATELY BRAKE PEDAL SUNK TO THE FLOOR, BREAK LIGHT ON DASH CAME ON, FRONT BREAKS BEGAN MAKING HARSH GRINDING SOUNDS (AS WHEN SLIP CONTROL ENACTS); HAD ... Read more
Incident date: Dec 14, 2011
I PROCEEDED TO PULL INTO A PARKING SPACE AND MY BRAKES FAILED TO STOP THE CAR. I WENT APPROXIMATELY 3 FEET BEFORE THE CAR STOPPED AFTER I PRESSED THE BRAKES. I WAS GOING APPROXIMATELY 3-5 MILES PER HOUR, SINCE I WAS ABOUT TO PULL IN A PARKING SPACE. I NEARLY CRASHED INTO A VEHICLE IN FRONT OF ME. *TR
Incident date: Jun 14, 2011
MULTIPLE INCIDENTS (3) OF BRAKING ISSUES WHERE VEHICLE LOSES BRAKING ABILITY HOWEVER, IT FEELS AS THOUGH THE ABS BRAKES ARE ENGAGING. ALL THREE TIMES THE VEHICLE IS MOVING AT OR ABOUT 40 MPH OR LESS AND DECELERATING SO I HAVE BEEN ABLE TO COME TO A SAFE STOP. HOWEVER, I DO HAVE TO PUSH THE BRAKE PEDAL NEARLY TO THE FLOOR AND THE "BRAKE" WARNING LIGHT ALSO COMES ON. . WHEN I TURN THE VEHICLE OFF... Read more