Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 1, 2010
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT THE FUEL GAUGE WOULD DISPLAY A READING OF FULL EVEN WHEN THE FUEL TANK WAS NEARLY EMPTY. THE FAILURE RECURRED FREQUENTLY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN... Read more
Incident date: Jan 27, 2012
CAR SHOWED OVER HALF TANK OF GAS THEN BEGAN SPUDDERING AND STALLED IN THE MIDDLE OF TRAFFIC. ADDED GAS, CAR STARTS AND RUNS FINE. *TT
Incident date: Jan 27, 2012
CAR SHOWED OVER HALF TANK OF GAS THEN BEGAN SPUDDERING AND STALLED IN THE MIDDLE OF TRAFFIC. ADDED GAS, CAR STARTS AND RUNS FINE. *TT
Incident date: Jan 27, 2012
CAR SHOWED OVER HALF TANK OF GAS THEN BEGAN SPUDDERING AND STALLED IN THE MIDDLE OF TRAFFIC. ADDED GAS, CAR STARTS AND RUNS FINE. *TT
Incident date: Sep 1, 2009
GAS GAUGE ASSEMBLY WAS GIVING INCORRECT AMOUNT OF FUEL IN THE TANK. I RAN OUT OF GAS AND WAS STRANDED BACK IN 2009. HAD INFINITI REPLACE AND FIXED THE UNIT. NOW TWO YEARS AND ABOUT 20K MILES LATER THE FUEL GAUGE ASSEMBLY IS NOT WORKING AGAIN AS CONFIRMED BY INFINITI SERVICE TODAY (1/30/2012). I'VE READ MANY POST WHERE THIS SEEMS TO BE AN ISSUE WITH THE 2003-2004 M45 MODELS. INFORMATION REDACTED ... Read more
Incident date: Dec 13, 2011
MY 2003 INFINITI M45 STOPPED RUNNING WHILE I WAS DRIVING 65 MPH DOWN THE HIGHWAY. LUCKLILY I WAS ABLE TO MANUEVER OFF TO THE SIDE OF THE ROAD. THE CAR RESTARTED IMMEDIATELY, BUT SINCE THE INCIDENT MY FUEL GAUGE NO LONGER WORKS. *TT
Incident date: Jan 3, 2011
THE CAR HAS AN ERRATIC SHIFTING OF THE 7-SPEED AUTOMATIC TRANSMISSION. IN HIGHWAY DRIVING AT LOWER SPEEDS BELOW 40 MPH DUE TO SLOW TRAFFIC, THE TRANSMISSION SHIFTS ON OCCASION INTO A GEAR WHERE THE ENGINE RPM DROPS AND HOLDS AT 1000 - 1100. IF YOU ACCELERATE SLOWLY THE RPM'S REMAIN AT ABOUT 1000 UNLESS YOU ACTUALLY PUSH THE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD. AT THIS POINT IF YOU TRY TO ... Read more
Incident date: Jan 3, 2011
THE CAR HAS AN ERRATIC SHIFTING OF THE 7-SPEED AUTOMATIC TRANSMISSION. IN HIGHWAY DRIVING AT LOWER SPEEDS BELOW 40 MPH DUE TO SLOW TRAFFIC, THE TRANSMISSION SHIFTS ON OCCASION INTO A GEAR WHERE THE ENGINE RPM DROPS AND HOLDS AT 1000 - 1100. IF YOU ACCELERATE SLOWLY THE RPM'S REMAIN AT ABOUT 1000 UNLESS YOU ACTUALLY PUSH THE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD. AT THIS POINT IF YOU TRY TO ... Read more
Incident date: Dec 16, 2011
HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROBLEM-POST-HERE-IF-YOU-HAVE-HAD-IT-T316682-120.HTML FIRST OF ALL, THE LINK ABOVE SHOWS A LOT OF PEOPLE ARE EXPERIENCING THIS PROBLEM. I WAS LEAVING HOME ONE NIGHT, CAME BACK, CUT MY CAR OFF, TRIED TO LEAVE AGAIN, CAR WOULD NOT CRANK. I WORK FOR AAA, SO I HAD MY CAR TOWED TO A REPAIR SHOP. FIRST WE THOUGHT IT WAS THE FUEL PUMP, HOWEVER IT TURNS OUT ... Read more
Incident date: Jan 2, 2012
CONSUMER WRITES IN REGARDS TO INFINITI RECALL AND REPAIRS *TGW THE CONSUMER STATED HE RECEIVED A RECALL LETTER TWICE. HOWEVER, HE HAS NOT BEEN ABLE TO GET THE VEHICLE REPAIRED, DUE TO LACK OF PARTS FROM THE DEALER.
Incident date: Jun 23, 2011
TL* THE CONTACT OWNS A 2003 INFINITY M45. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING OR STOPPED. NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE AND THE STEERING WHEEL WOULD SEIZE. THE VEHICLE WOULD NOT IMMEDIATELY RESTART AFTER THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE RECURRED VERY FREQUENTLY, APPROXIMATELY THIRTEEN TIMES A DAY. THE VEHICLE WAS TAKEN TO A PRIVATE ... Read more
Incident date: Jan 13, 2012
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE RAN OUT OF FUEL DESPITE THE FUEL GAUGE READING THAT THE TANK WAS FULL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000 AND THE CURRENT MILEAGE WAS 137,000.
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD DISPLAY INACCURATE FUEL LEVEL READINGS. AS A RESULT, THE VEHICLE STALLED ON VARIOUS OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FUEL GAUGE AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Jan 20, 2012
THE VEHICLE WILL RANDOMLY PULL, OR TURN, TO THE RIGHT OR THE LEFT EVEN ON LEVEL STRAIGHT ROADS. IT HAS ALMOST PULLED THE WHEEL OUT OF MY HANDS COMPLETELY, BECAUSE OF THE FORCE IN WHICH IT TURNS. I CONTACTED THE DEALER, AND WAS INFORMED THAT IT IS A PERFORMANCE VEHICLE AND THIS IS HOW THEY ARE SUPPOSED TO HANDLE. AFTER OWNING A 1998 BMW M3 AND A 2010 NISSAN MAXIMA SV WITH SPORT PACKAGE, I CAN SAY T... Read more
Incident date: Sep 9, 2011
I HAVE A 2003 INFINITY FX35, FOR SOME TIME I HAVE BEEN HAVING TROUBLE WITH ALL THE DOOR ACTUATORS THEY SOMETIME WORK AND SOME NOT, NOW THEY DON'T WORK AT ALL. IT STARTED WITH THE DRIVERS DOOR AND LIKE 2 MONTHS LATER THE REST OF THE DOORS INCLUDING THE TRUNK. I HAD IT CHECK WITH AN ELECTROMECHANICAL AND HE TOLD ME IS THE DOOR ACTUATORS THAT I HAVE TO REPLACE ALL OF THEM. I HAVE BEEN READING THAT TH... Read more
Incident date: Sep 9, 2011
I HAVE A 2003 INFINITY FX35, FOR SOME TIME I HAVE BEEN HAVING TROUBLE WITH ALL THE DOOR ACTUATORS THEY SOMETIME WORK AND SOME NOT, NOW THEY DON'T WORK AT ALL. IT STARTED WITH THE DRIVERS DOOR AND LIKE 2 MONTHS LATER THE REST OF THE DOORS INCLUDING THE TRUNK. I HAD IT CHECK WITH AN ELECTROMECHANICAL AND HE TOLD ME IS THE DOOR ACTUATORS THAT I HAVE TO REPLACE ALL OF THEM. I HAVE BEEN READING THAT TH... Read more
Incident date: Jan 20, 2012
ENGINE STALLING OCCURRED WHEN THE CAR RAN OUT OF FUEL, DESPITE THE GAUGE INDICATING THE PRESENCE OF GASOLINE IN THE TANK. *TR
Incident date: Sep 14, 2011
THE FUEL GAUGE NO LONGER WORKS CORRECTLY. I RAN OUT OF GAS IN THE MIDDLE OF THE STREET AND WAS NEARLY REAR ENDED SEVERAL TIMES BEFORE I WAS ABLE TO MOVE THE VEHICLE OFF THE STREET. MY WIFE, CHILDREN, MYSELF AND OTHER DRIVERS WERE ALL PUT IN HARM'S WAY DUE TO THIS FAULTY ISSUE. FROM READING THE FORUMS, THIS ERROR ON NISSAN'S PART IS PLAGUING MANY OF THESE VEHICLES AND WILL EVENTUALLY AFFECT THEM... Read more
Incident date: Sep 14, 2011
THE FUEL GAUGE NO LONGER WORKS CORRECTLY. I RAN OUT OF GAS IN THE MIDDLE OF THE STREET AND WAS NEARLY REAR ENDED SEVERAL TIMES BEFORE I WAS ABLE TO MOVE THE VEHICLE OFF THE STREET. MY WIFE, CHILDREN, MYSELF AND OTHER DRIVERS WERE ALL PUT IN HARM'S WAY DUE TO THIS FAULTY ISSUE. FROM READING THE FORUMS, THIS ERROR ON NISSAN'S PART IS PLAGUING MANY OF THESE VEHICLES AND WILL EVENTUALLY AFFECT THEM... Read more
Incident date: Feb 9, 2010
I HAVE HAD CONSISTENT PROBLEMS WITH INFINITI. MY BRAKES CONSTANTLY MAKE A SQUEALING NOISE AT SLOW SPEEDS. I'VE SPENT ABOUT $2,000 TO TRY TO CORRECT THE PROBLEM WITH NUMEROUS VISITS TO THE DEALER, ONLY TO BE TOLD THAT THIS "HAPPENS WITH ALL THE FX MODELS". I'VE CONTACTED INFINITI EXECUTIVE DEPT AND THEY SENT A TECHNICIAN TO THE DEALERSHIP TO TAKE MY BRAKING SYSTEM APART. I WAS TOLD IN THE END THAT ... Read more
Incident date: Jun 30, 2011
I WAS DRIVING MY 2003 INFINITI M45 ON OR AROUND JUNE 30, 2011 AT 65MPH ON HIGHWAY 290 NEAR THE WOLF RD EXIT IN CHICAGO. ALL OF A SUDDEN WHILE I WAS IN THE LEFT LANE, MY CAR STARTED JERKING HEAVILY AND MY POWER STEERING WENT OFF MAKING THE CAR REALLY HARD TO STEER. I LOOKED AT THE DASH AND SAW NO WARNING MSGS COME ON.... I CAREFULLY VEERED MY CAR THROUGH HEAVY TRAFFIC TOWARDS THE RIGHT LANE AND ... Read more
Incident date: Jun 30, 2011
I WAS DRIVING MY 2003 INFINITI M45 ON OR AROUND JUNE 30, 2011 AT 65MPH ON HIGHWAY 290 NEAR THE WOLF RD EXIT IN CHICAGO. ALL OF A SUDDEN WHILE I WAS IN THE LEFT LANE, MY CAR STARTED JERKING HEAVILY AND MY POWER STEERING WENT OFF MAKING THE CAR REALLY HARD TO STEER. I LOOKED AT THE DASH AND SAW NO WARNING MSGS COME ON.... I CAREFULLY VEERED MY CAR THROUGH HEAVY TRAFFIC TOWARDS THE RIGHT LANE AND ... Read more
Incident date: Jan 18, 2012
I TOO HAVE HAD MY CENTER BRAKE LIGHT TO OUT INTERMITTENTLY IN THE PAST FEW MONTHS. I HAVE NOT YET TAKEN IT IN TO BE CHECKED, BUT PLAN TO DO SO IN THE NEXT WEEK.
Incident date: Jan 10, 2010
FUEL GAUGE READS HALF BUT IS REALLY EMPTY. *TT
Incident date: May 7, 2010
PURCHASED A 2004 INFINITI M45 WITH 76K IN MAY 2010. WITHIN 2 DAYS OF BUYING THE CAR THE CHECK ENGINE LIGHT CAME ON. I HAD IT SCANNED AND IT SAID "FUEL SENDING UNIT" SO I REPLACED THAT PART AND THE LIGHT WENT OFF. ABOUT 2 DAYS LATER, THE GAS TANK WAS ABOUT 1/4 TANK SHOWN, AND I WATCHED THE FUEL GAUGE NEEDLE MOVE FROM 1/4 TANK TO "FULL" AT THE STOP LIGHT. SHORTLY THEREAFTER THE CHECK ENGINE LIGHT C... Read more
Incident date: Jan 24, 2010
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EX... Read more
Crash
2 injured
1 deaths
Incident date: Jan 24, 2010
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EX... Read more
Crash
2 injured
1 deaths
Incident date: Jul 15, 2011
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING 30 MPH WHEN THE BRAKES WERE DEPRESSED AND A GRINDING NOISE EMITTED AS THE VEHICLE FAILED TO STOP PROPERLY. THE EMERGENCY BRAKE LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 105,... Read more
Incident date: Jun 1, 2009
THE DRIVER SIDE DOOR LOCK ACTUATOR STOPPED WORKING COMPLETELY. ONE MONTH LATER THE PASSENGER SIDE DOOR LOCK ACTUATOR STOPPED WORKING. ONE WEEK AGO THE DRIVER SIDE WINDOW REGULATOR ALSO STOPPED WORKING. THESE ISSUES ARE KNOWN DEFECTS TO NISSAN/INFINITI, YET THEY DO NOT CARE TO ADDRESS THESE SAFETY ISSUES. *TR
Incident date: Jun 1, 2009
THE DRIVER SIDE DOOR LOCK ACTUATOR STOPPED WORKING COMPLETELY. ONE MONTH LATER THE PASSENGER SIDE DOOR LOCK ACTUATOR STOPPED WORKING. ONE WEEK AGO THE DRIVER SIDE WINDOW REGULATOR ALSO STOPPED WORKING. THESE ISSUES ARE KNOWN DEFECTS TO NISSAN/INFINITI, YET THEY DO NOT CARE TO ADDRESS THESE SAFETY ISSUES. *TR
Incident date: Jun 11, 2009
MY FUEL GAUGE WAS SHOWING A HALF A TANK OF GAS AND I RAN OUT OF GAS STALLING IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE IS OUT OF WARRANTY DO TO TIME FRAME BUT WELL WITHIN THE MILEAGE. THIS CONTINUES TO BE A PROBLEM AND I HAVE RUN OUT OF GAS 2 ADDITIONAL TIMES. THE VEHICLE READS FULL 99% OF THE TIME BUT WILL DROP DOWN TO ABOUT A HALF A TANK EVERY NOW AND THEN (BUT NOT OFTEN), USUALLY AS IT GETS... Read more
Incident date: Jan 12, 2012
CAR CUT OFF DUE LACK OF GAS, HOWEVER, THE FUEL GAUGE WAS SHOWING A HALF A TANK. *TR
Incident date: Dec 6, 2011
TL* THE CONTACT OWNS A 2001 INFINITI I30T. THE CONTACT WAS DRIVING APPROXIMATELY 20-65 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER PLACING THE VEHICLE IN NEUTRAL. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE DEALER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE COMPUTER SOFTWARE, BUT THE VEHICLE ... Read more
Incident date: Jan 4, 2012
I WAS DISAPPOINTED WITH MY 2012 INFINITI M37X PURCHASED ON 1/3/2012 AT INFINITI. MY SAFETY WAS PUT AT RISK WITH THIS VEHICLE. I TOOK DELIVERY OF MY NEW M37X ON THE NIGHT OF 1/4/2012. UPON DELIVERY, I DROVE AT HIGHWAY SPEEDS(65 MPH). THE CAR WAS VIBRATING CONSTANTLY, AND I FELT THE VIBRATIONS PROMINENTLY THROUGH THE STEERING WHEEL. WITHIN TWELVE HOURS OF DELIVERY, I CONTACTED INFINITI ABOUT THE SAF... Read more
Incident date: Jan 4, 2012
I WAS DISAPPOINTED WITH MY 2012 INFINITI M37X PURCHASED ON 1/3/2012 AT INFINITI. MY SAFETY WAS PUT AT RISK WITH THIS VEHICLE. I TOOK DELIVERY OF MY NEW M37X ON THE NIGHT OF 1/4/2012. UPON DELIVERY, I DROVE AT HIGHWAY SPEEDS(65 MPH). THE CAR WAS VIBRATING CONSTANTLY, AND I FELT THE VIBRATIONS PROMINENTLY THROUGH THE STEERING WHEEL. WITHIN TWELVE HOURS OF DELIVERY, I CONTACTED INFINITI ABOUT THE SAF... Read more
Incident date: Nov 2, 2009
MY LOW BEAM HEADLAMP SYSTEM HAS NOW FAILED AT TWO SEPARATE TIMES, BOTH DURING NIGHTTIME DRIVING. THE FIRST WAS ON NOVEMBER 2, 2009, AT 37,600 MILES, THE LEFT HID BALLAST FAILED; NISSAN REPAIRED THE FAILURE UNDER WARRANTY ALTHOUGH ITS TIME-PORTION HAD EXPIRED. THE SECOND FAILURE WAS AT 47,600 MILES ON DECEMBER 1, 2011. NISSAN/INFINITI CONSUMER AFFAIRS WERE TOLD AND ACKNOWLEDGED THAT MILEAGE WARRANT... Read more
Incident date: Nov 2, 2009
MY LOW BEAM HEADLAMP SYSTEM HAS NOW FAILED AT TWO SEPARATE TIMES, BOTH DURING NIGHTTIME DRIVING. THE FIRST WAS ON NOVEMBER 2, 2009, AT 37,600 MILES, THE LEFT HID BALLAST FAILED; NISSAN REPAIRED THE FAILURE UNDER WARRANTY ALTHOUGH ITS TIME-PORTION HAD EXPIRED. THE SECOND FAILURE WAS AT 47,600 MILES ON DECEMBER 1, 2011. NISSAN/INFINITI CONSUMER AFFAIRS WERE TOLD AND ACKNOWLEDGED THAT MILEAGE WARRANT... Read more
Incident date: Apr 16, 2009
THE FUEL GAUGE MEASURED MORE THAN 1/2 A TANK AND THE CAR RAN OUT OF GAS. FORTUNATELY, I WAS ABLE TO COAST TO A STOP IN A SAFE AREA. THE FUEL GAUGE HAS CONTINUED TO MALFUNCTION. *TR
Incident date: Apr 16, 2009
THE FUEL GAUGE MEASURED MORE THAN 1/2 A TANK AND THE CAR RAN OUT OF GAS. FORTUNATELY, I WAS ABLE TO COAST TO A STOP IN A SAFE AREA. THE FUEL GAUGE HAS CONTINUED TO MALFUNCTION. *TR
Incident date: Jan 12, 2011
THE FUEL GAUGE ON MY 2004 INFINITI STOPPED WORKING. I WAS DRIVING ON THE HIGHWAY AND MY FUEL GAUGE, READ 2/3RDS FULL, I RAN OUT OF GAS IN THE MIDDLE OF THE ROAD. I HAD TO HAVE THE CAR TOWED TO A REPAIR SHOP, THE FUEL PUMP WAS REPLACED. TO DATE THE GAUGE WILL NOT GO BELOW 2/3RDS NO MATTER HOW MUCH FUEL IS LEFT IN THE TANK. *TR
Incident date: Feb 9, 2009
MY FUEL GAUGE READ 1/3 OF A TANK AND I RAN OUT OF GAS. I BOUGHT THE CAR USED IN APPROXIMATELY JAN 2009 AND I BOUGHT AN EXTENDED COMPLETE POWERTRAIN WARRANTY. THEY INITIALLY THOUGHT IT WAS MY FLOAT MECHANISM IN THE GAS TANK BUT FINALLY REALIZED IT WAS THE DASH AND REPLACED IT UNDER WARRANTY ($50 DEDUCTIBLE APPLIED). MY WARRANTY EXPIRED A FEW MILES AGO (CAR HAS 90500 MILES ON IT NOW) AND I HAVE B... Read more
Incident date: Jan 7, 2012
WHILE STOPPED AT A PARKING LOT EXIT PRIOR TO TURNING, MY FOOT WAS ON THE BRAKE AND THE ENGINE STARTED RACING. THE CAR STARTED ROLLING FORWARD EVEN WITH THE BRAKES FIRMLY APPLIED. I PUT THE CAR IN PARK, BUT THE ENGINE CONTINUED TO RACE. I TURNED THE CAR OFF. I RESTARTED THE CAR, AND THE ENGINE RAN NORMALLY. A SIMILAR INCIDENT HAPPEND TO ME IN THE SAME CAR ABOUT A YEAR AND A HALF AGO IN A PARKING... Read more
Incident date: Oct 1, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G25. THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD WHILE ACCELERATING AT 25 MPH. THE FAILURE RECURRED A FEW DAYS LATER WHILE PARKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Incident date: Nov 13, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE EMERGENCY BRAKE RELEASED AND THE VEHICLE ROLLED AWAY UNTIL CRASHING INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 124,000 AND THE CURRENT MILEAGE WAS 125,000.
Crash
Incident date: Jan 12, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G37SX COUPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT APPROACHED A STOP SIGNAL, ENGAGED THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD WITH AN INCREASE IN THE RPMS. THE IDENTICAL FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SIX OCCASIONS REGARDING THE UNINTENDED ACCELERATION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAI... Read more
Incident date: Dec 7, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROL DID NOT FUNCTION PROPERLY AND HE WAS UNABLE TO USE THE DEFROST SYSTEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FINISHER CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILU... Read more
Incident date: Jan 2, 2012
2003 INFINITI M45. CONSUMER STATES GAS GAUGE WAS GIVING ERRATIC READINGS *TGW THE CONSUMER STATED HE RAN OUT OF GAS WITH NO WARNING FROM THE GAS GAUGE OR LOW FUEL INDICATOR. APPARENTLY, A SERVICE BULLETIN WAS ISSUED REGARDING FAULTY INDICATORS AND THE VEHICLE WAS REPAIRED FREE OF CHARGE. HOWEVER, ABOUT 16 MONTHS AGO, THE CONSUMER NOTICED THE GAS GAUGE WAS ONCE AGAIN PROVIDING ERRATIC READINGS. ... Read more
Incident date: Jan 2, 2012
2003 INFINITI M45. CONSUMER STATES GAS GAUGE WAS GIVING ERRATIC READINGS *TGW THE CONSUMER STATED HE RAN OUT OF GAS WITH NO WARNING FROM THE GAS GAUGE OR LOW FUEL INDICATOR. APPARENTLY, A SERVICE BULLETIN WAS ISSUED REGARDING FAULTY INDICATORS AND THE VEHICLE WAS REPAIRED FREE OF CHARGE. HOWEVER, ABOUT 16 MONTHS AGO, THE CONSUMER NOTICED THE GAS GAUGE WAS ONCE AGAIN PROVIDING ERRATIC READINGS. ... Read more
Incident date: Nov 7, 2011
BRAKE LIGHT CAME ON AND SLIP LIGHT AS WELL CAR COULDN'T BREAK AT ALL . THAN ONE DAY TO ANOTHER THE PROBLEM WENT AWAY , THAN CAME BACK THEN BACK TO NORMAL. NOW I HAVE LIKE 2 MONTH WITH THE LIGHTS ON AND I STILL HAVE THE PROBLEM WITH ANOTHER PROBLEM WITH THE DRIVE SHIFT SOME TIME GET STUCK I CAN NOT PUT THE CAR IN ( P ) PARK OR ( D ) DRIVE I SEE THERE HAVE BEEN ALOT OF COMPLAINTS ABOUT THIS SITUA... Read more
Incident date: Nov 7, 2011
BRAKE LIGHT CAME ON AND SLIP LIGHT AS WELL CAR COULDN'T BREAK AT ALL . THAN ONE DAY TO ANOTHER THE PROBLEM WENT AWAY , THAN CAME BACK THEN BACK TO NORMAL. NOW I HAVE LIKE 2 MONTH WITH THE LIGHTS ON AND I STILL HAVE THE PROBLEM WITH ANOTHER PROBLEM WITH THE DRIVE SHIFT SOME TIME GET STUCK I CAN NOT PUT THE CAR IN ( P ) PARK OR ( D ) DRIVE I SEE THERE HAVE BEEN ALOT OF COMPLAINTS ABOUT THIS SITUA... Read more