Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
Incident date: Oct 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITY G35 COUPE. THE CONTACT STATED THAT THE BEZELS FOR BOTH FRONT HEADLIGHTS WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FRONT PASSENGER SEAT WAS LOOSE AND DID NOT ADJUST PROPERLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS... Read more
Incident date: Oct 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITY G35 COUPE. THE CONTACT STATED THAT THE BEZELS FOR BOTH FRONT HEADLIGHTS WERE CRACKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FRONT PASSENGER SEAT WAS LOOSE AND DID NOT ADJUST PROPERLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS... Read more
Incident date: Sep 22, 2010
COMPLAINTS ARE AS FOLLOWS: 7 SPEED TRANSMISSION HAS PROBLEMS SHIFTING IN LOW GEARS. SEEMS THAT BETWEEN 3RD & 4TH GEAR CAR HAS A PROBLEM ACCELERATING. I CAN'T MERGE INTO TRAFFIC OR PASS ANOTHER CAR WITHOUT WORRYING THAT THE CAR WILL NOT PICK UP ENOUGH SPEED. I HAVE HAD MANY OCCASIONS WHEN THE CAR BEHIND ME HONKS AND PULLS UP CLOSE TO MY CAR BECAUSE I AM GOING TOO SLOW. EVEN IF I PUSH THE PEDDLE... Read more
Incident date: Oct 31, 2011
WAS DRIVING DOWN STREET AT APPROX.30 MPH THE CAR STOPPED LIKE IT HAS A MASSIVE HEART ATTACK THE PANEL LIT UP AND IT DIED (NOT STALLED )NO MOVEMENT NOT EVEN TO THE SIDE OF THE STREET...NO WARNING...NO CHECK ENGINE LIGHT..JUST COMPLETE FAILURE ...FOUND OUT BY THE INTERNET THERE WAS A RECALL IN 2003 ...DEALER CONTACTED AND FIXED FOR $268.00...CHECKED WITH CUSTOMER SERVICE WOULD NOT REPLACE THE SECO... Read more
Incident date: Nov 17, 2009
PERIODICALLY, ON THE ORDER OF ONCE EVERY MONTH OR TWO MONTHS, THE ANTILOCK BRAKES BECOME ERRATIC. THE PEDAL GOES SOFT AND THE BRAKES ENGAGE EXTREMELY VIOLENTLY. WHEN IT HAPPENED THE FIRST TIME I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED MY INFINITI DEALER. I KEPT THE ENGINE RUNNING WHILE I EXPLAINED WHAT HAPPENED AND WAS TOLD TO TURN OFF THE ENGINE, WAIT ABOUT TEN SECONDS AND THEN RESTART THE... Read more
Incident date: Nov 13, 2011
AS I WAS WAITING TO CROSS A MAJOR HIGHWAY JUNCTION IN UPPER MARLBORO, MD, I ALMOST HAD A COLLISION AFTER CROSSING THE HIGHWAY DUE TO WHAT I SUSPECT A FAULTY TRANSMISSION WITH HESITATION IN SHIFTING. THERE WAS A SUV WAITING TO TURN AND WHILE I HAD THE RIGHT OF WAY, THEY PULLED OFF AND AS MY CHANCE TO CROSS THE 2 LANE HIGHWAY, THEY DID TOO. I PUNCHED THE GAS AND IN THE MIDDLE OF THE ROAD, THE ENGI... Read more
Incident date: Sep 24, 2009
GAS GAUGE IS FAULTY AND DOES NOT FUNCTION CORRECTLY, READINGS ARE INACCURATE. THIS IS A CONSTANT PROBLEM. *TR
Incident date: Nov 1, 2004
SOMETIME AFTER I PURCHASING THE ABOVE VEHICLE IN NOVEMBER, 2001, THE ENGINE WOULD FAIL TO START WITHOUT RECHARGING THE BATTERY. AFTER RECHARGING, THE VEHICLE WOULD EXHIBIT NO MALFUNCTION AND OPERATE NORMALLY FOR EXTENDED PERIODS OF TIME. THIS CONDITION WOULD REOCCUR INFREQUENTLY, AND HAS SINCE MANIFESTED ITSELF BY SHOWING NO CHARGING FROM THE ALTERNATOR. INFINITI IDENTIFIED THIS PROBLEM WITH A REC... Read more
Incident date: Nov 1, 2004
SOMETIME AFTER I PURCHASING THE ABOVE VEHICLE IN NOVEMBER, 2001, THE ENGINE WOULD FAIL TO START WITHOUT RECHARGING THE BATTERY. AFTER RECHARGING, THE VEHICLE WOULD EXHIBIT NO MALFUNCTION AND OPERATE NORMALLY FOR EXTENDED PERIODS OF TIME. THIS CONDITION WOULD REOCCUR INFREQUENTLY, AND HAS SINCE MANIFESTED ITSELF BY SHOWING NO CHARGING FROM THE ALTERNATOR. INFINITI IDENTIFIED THIS PROBLEM WITH A REC... Read more
Incident date: Oct 1, 2011
TL* THE CONTACT OWNS A 2006 INFINITY G35 SEDAN. THE CONTACT STATED THE FUEL VALVE FAILED AND THE FUEL TANK COULD NOT BE FILLED OVER TWO GALLONS BECAUSE THE VALVE WOULD CLOSE WHILE REFUELING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FUEL SENSOR BRACKET WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND DENIED ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS 55,200 AND THE CURRENT MILEAGE WA... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Nov 4, 2011
ON 9-4-2011 I LEFT TALLAHASSEE, FLORIDA. AS I GOT TO THE EDGE OF TOWN I NOTICED IT STARTED TO IDLE SLIGHTLY HIGH. BY THE TIME I GOT TO THOMASVILLE, GEORGIA, IT WOULD ACCELERATE TO ABOUT 45 MPH WITHOUT ANY ACCELERATION PRESSURE AND THE BRAKES WERE REQUIRED FREQUENTLY. BETWEEN THOMASVILLE AND MOULTRIE, GEORGIA, IT WOULD ACCELERATE INDEPENDENTLY BUT IT WOULD DROP DOWN IF I PRESSED AND RELEASED THE AC... Read more
Incident date: Jan 7, 2010
TL* THE CONTACT OWNS A 2008 INFINITI G35X. THE CONTACT WAS DRIVING 35 MPH WHEN A NOISE WAS HEARD FROM THE FRONT DRIVER SIDE BRAKES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED HIM THAT THE BACKING PLATES WERE RUBBING TOGETHER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 66,... Read more
Incident date: Oct 28, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE DEALER ADVISED THE CONTACT THERE WAS RUST UNDER THE DRIVERS FRONT SEAT OF THE VEHICLE AND ON THE FRAME. THE RUST HAD NOT COMPLETELY COVERED THE FRAME AT THE TIME IT WAS NOTICED. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE WAS 127,000.
Incident date: Sep 2, 2011
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DRIVER SIDE SEAT HINGE SEPARATED FROM THE SOCKET AND THE UPPER PART OF THE SEAT FELL BACK AND COULD NOT BE RECLINED FORWARD. THE DEALER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAG... Read more
Incident date: Nov 1, 2011
MY 2008 INFINITI M35X WANDERS EXCESSIVELY WHEN IT ENCOUNTERS UNEVEN PAVEMENT SURFACES. THIS REQUIURES NEAR CONSTANT ACTIVE CORRECTION TO KEEP THE CAR WITHIN THE LANE. *TR
Incident date: Nov 3, 2011
VEHICLE IS UNSAFE TO DRIVE DUE TO DISINTEGRATION OF THE LOWER TIE BAR (DIRECTLY BELOW AND SUPPORTING THE RADIATOR, ENGINE, AND TRANSMISSION) DUE TO RUST. THIS IS A 2.25" SQUARE METAL FRAME COMPONENT CONNECTING THE LEFT AND RIGHT FRONT PORTIONS OF THE VEHICLES UNI-BODY CONSTRUCTION. IT IS ALSO PROVIDING, ONE OF TWO CONNECTING LOCATIONS FOR THE HOOD LATCH ASSEMBLY TO BE BOLTED INTO THE FRAME. 3/4 O... Read more
Incident date: Sep 13, 2011
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE GAUGES AND THE LIGHTING ON THE INSTRUMENT PANEL WOULD FAIL ON AN INTERMITTENT BASIS WHEN DRIVING 30 MPH AND ABOVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 87,500.
Incident date: Sep 1, 2009
G37S. CLUTCH FLOPS AROUND, RENDERING IT INEFFECTIVE - IN TRAFFIC AND AT HIGHWAY SPEEDS. THIS HAS BEEN A RECURRING PROBLEM. *TR
Incident date: Feb 15, 2011
TL* THE CONTACT OWNS A 2011 INFINITI FX. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT ERRONEOUSLY BETWEEN SECOND AND THIRD GEARS. THE DEALER CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THAT A REMEDY HAD NOT BEEN GENERATED FOR THE PARTICULAR FAILURE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 8,000.
Incident date: Oct 25, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE RADIO FAILED AND THE AIR CONDITIONING COULD NOT BE TURNED OFF. THE FAILURE WOULD NOT ALLOW THE CONTACT TO TURN THE HEAT ON EITHER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY THE RADIO FAILING BECAUSE THE RADIO CONTROLLER WAS CONNECTED TO THE HEATER AND AIR CONDITIONING. THE FAILURE AND THE CURRENT MILEAGE WAS... Read more
Incident date: Sep 30, 2011
ON 9/30/2011 I WAS DRIVING AT APPROXIMATELY 10 MPH THROUGH OUR HIGH SCHOOL PARKING LOT. MY SPACE IS DIRECTLY ALIGNED WITH A SPEED BUMP. I SLOWED DRAMATICALLY FOR THE SPEED BUMP AT THE SAME TIME I MADE THE TURN TO ENTER MY PARKING SPACE. THE CAR RESPONDED INCORRECTLY TO THE BRAKES, WHICH HAD HAPPENED TO ME ONCE BEFORE. THE CAR SURGED FORWARD, OVER A SIDEWALK, DOWN AN EMBANKMENT AND INTO A WALL. THE... Read more
Crash
Incident date: Sep 30, 2011
ON 9/30/2011 I WAS DRIVING AT APPROXIMATELY 10 MPH THROUGH OUR HIGH SCHOOL PARKING LOT. MY SPACE IS DIRECTLY ALIGNED WITH A SPEED BUMP. I SLOWED DRAMATICALLY FOR THE SPEED BUMP AT THE SAME TIME I MADE THE TURN TO ENTER MY PARKING SPACE. THE CAR RESPONDED INCORRECTLY TO THE BRAKES, WHICH HAD HAPPENED TO ME ONCE BEFORE. THE CAR SURGED FORWARD, OVER A SIDEWALK, DOWN AN EMBANKMENT AND INTO A WALL. THE... Read more
Crash
Incident date: Oct 20, 2011
THE STANDARD QX56 COMES WITH MORE THAN ADEQUATE ROOM FOR ANY SIZE SHOE ON THE ACCELERATOR PEDAL. LESS THAN 10% OF THE QX MODELS ARE ORDERED WITH THE TECHNOLOGY PACKAGE. THIS PACKAGE INCLUDES A DESIGN FEATURE THAT CAUSES THE GAS PEDAL TO PUSH BACK AGAINST THE OPERATORS FOOT IF THE RADAR SENSES THAT THE VEHICLE IS CLOSING DISTANCE TOO QUICKLY ON THE VEHICLE AHEAD. THE MECHANICAL/ELECTRICAL DEVICE... Read more
Incident date: Oct 20, 2011
THE STANDARD QX56 COMES WITH MORE THAN ADEQUATE ROOM FOR ANY SIZE SHOE ON THE ACCELERATOR PEDAL. LESS THAN 10% OF THE QX MODELS ARE ORDERED WITH THE TECHNOLOGY PACKAGE. THIS PACKAGE INCLUDES A DESIGN FEATURE THAT CAUSES THE GAS PEDAL TO PUSH BACK AGAINST THE OPERATORS FOOT IF THE RADAR SENSES THAT THE VEHICLE IS CLOSING DISTANCE TOO QUICKLY ON THE VEHICLE AHEAD. THE MECHANICAL/ELECTRICAL DEVICE... Read more
Incident date: Jul 30, 2008
THE MEDAL BRACKET WAS CRACKED AND MAKES THE SEAT LOOSE AND MOVE DURING DRIVING. THIS MAKES THE CAR EXTREAMLY DANGEROUS. I HAVE HAD 3 MECHANICS LOOK AT THE SEAT AND THEY HAVE NOTIFIED ME THAT IT WAS A FAILURE IN THE STEAL BRACKET USED TO SECURE THE SEAT TO THE FRAME OF THE CAR. I HAVE ALSO TAKEN IT TO A INFINITI DEALERSHIP AND THEY SAID IT WAS WEAR AND TEAR FROM THE WEIGHT OF THE DRIVER. I AM THE... Read more
Incident date: Jul 30, 2008
THE MEDAL BRACKET WAS CRACKED AND MAKES THE SEAT LOOSE AND MOVE DURING DRIVING. THIS MAKES THE CAR EXTREAMLY DANGEROUS. I HAVE HAD 3 MECHANICS LOOK AT THE SEAT AND THEY HAVE NOTIFIED ME THAT IT WAS A FAILURE IN THE STEAL BRACKET USED TO SECURE THE SEAT TO THE FRAME OF THE CAR. I HAVE ALSO TAKEN IT TO A INFINITI DEALERSHIP AND THEY SAID IT WAS WEAR AND TEAR FROM THE WEIGHT OF THE DRIVER. I AM THE... Read more
Incident date: Oct 23, 2011
I HAD THE EXACT SAME SYMPTOMS, AND THE DEALER RECOMMENDED THE SAME PARTS TO BE REPLACED AS AFFECTED BY AN EARLIER RECALL: RECALL ID# 03V455000 - ENGINE AND ENGINE COOLING RECALL DATE: NOV 17, 2003 MODEL AFFECTED: INFINITI G35 SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER ... Read more
Incident date: Oct 23, 2011
I HAD THE EXACT SAME SYMPTOMS, AND THE DEALER RECOMMENDED THE SAME PARTS TO BE REPLACED AS AFFECTED BY AN EARLIER RECALL: RECALL ID# 03V455000 - ENGINE AND ENGINE COOLING RECALL DATE: NOV 17, 2003 MODEL AFFECTED: INFINITI G35 SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE CIRCUIT BOARD FOR THE CRANK POSITION SENSOR OR CAM POSITION SENSOR MAY HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER ... Read more
Incident date: Aug 1, 2010
THE A/C BECAME STUCK ON AUTOMATIC - BLOWING AIR, CENTER CONSOLE BUTTONS STOPPED WORKING INCLUDING ALL HEATING/AIR CONDITIONING/DEFROST BUTTONS, AS WELL AS CONTROLS FOR THE RADIO AND CD PLAYER; THE RADIO CONTROLS ONLY WORKED THRU STEERING CONTROLS. THIS WAS AN INTERMITTENT PROBLEM FOR ABOUT A YEAR, THEN THE CONTROLS FROZE PERMANENTLY, WITH NO ACCESS TO CENTER CONSOLE BUTTONS TO CONTROL HEATING, COO... Read more
Incident date: Oct 24, 2011
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED OAS THE VEHICLE STALLED. THE CONTACT CALLED ROAD SIDE ASSISTANCE BUT THEY WERE UNABLE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TOWED TO THE DEALER AND INSPECTED. THE DEALER WAS ABLE TO RESTART THE VEHICLE AND ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VI... Read more
Incident date: Oct 24, 2011
HI, I BOUGHT NOT TO LONG AGO THIS VEHICLE AND EVERYTHING WAS FINE. HOWEVER RECENTLY THE BOTTOM OF THE SEAT BROKE, THERE IS A LITTLE ARM THAT ATTACHES TO THE BAR AT THE BACK THAT IS NOT ATTACHED. I WAS DRIVING AND THE SEAT SUDDENLY DROPPED AND I COULD HAVE HAD A SERIOUS ACCIDENT. THERE ARE QUITE A NUMBER OF REPORTS LIKE THIS ONLINE OF OTHER PEOPLE WITH THIS ISSUE AND I WANT TO KNOW IF THERE IS SOME... Read more
Incident date: Oct 14, 2011
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THE TRANSMISSION WOULD NOT GO INTO REVERSE. THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO A CERTIFIED MECHANIC AND WAS TOLD THE LOWER AND REAR CLUTCHES FAILED ALONG WITH THE SEALS AROUND THE TRANSMISSION AND THE VALVE BODY. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE... Read more
Incident date: Oct 12, 2011
I STARTED MY CAR WITH MY FOOT ON THE BRAKE AND IT REVVED UP TO 4500 RPMS. I TOOK OUT MY PHONE AND HAD TIME TO TAKE TWO PICTURES OF THE METER. I TURNED THE CAR OFF AND IT DID IT AGAIN, FOR A TOTAL OF THREE TIMES. THE SAME THING HAD HAPPENED ONCE EARLIER IN THE DAY. I ALSO HAPPENS SPORADICALLY WHEN I FIRST START IT IN THE MORNING. SOMETIMES I FEEL IT IS GOING TO GO THROUGHOUT THE GARAGE WALL. ... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 10, 2011
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110... Read more
Incident date: Oct 4, 2011
I PURCHASED VEHICLE LESS THAN 90 DAYS I TRADED IN CADILLAC ESV CERTIFIED VEHICLE COULD NOT AT THE TIME AFFORD WARRANTY WAS TOLD HAD 90 DAYS. VEHICLE ONE DAY SMOKE CAME FROM HOOD WOULD NOT GO FASTER THAN 20MPH AND SMELLED LIKE GAS AND ELECTRICAL BURNING. TOWED TO BOB MOORE INFINITY IN OKLAHOMA CITY WAS TOLD GROUND WIRE PLASTIC MELTED AND BURNED UP 6 COILS AND RUINED 2 CATALYTIC CONVERTERS TOTALIN... Read more
Incident date: Oct 12, 2010
IM HAVING THE SAME PROBLEM THAT THOUSANDS OF OTHERS HAVE WITH THIS SAME CAR, FIRST THE RADIO GOS OUT THEN ALL CONTROLS FOR HEATING AND COOLING CONTROLS START TO GO OUT, NOW I HAVE NO CONTROL OVER MY HEATING AND COOLING SYSTEM. WHICH IS SCARY CUZ NOW THAT ITS WINTER I CANT DEFROST MY WINDOWS AND INFINITI REFUSES TO TAKE RESPONSIBILITY FOR THEY'RE FAULTY SYSTEM, WARRANTY OR NOT ITS A SAFETY HAZARD!!... Read more
Incident date: Feb 24, 2011
I WAS ENTERING ONTO THE HIGHWAY AND MY ENTIRE DEFROST / AC / RADIO CLUSTER FAILED. THE AC CAME ON FULL BLAST, REPLACING THE DEFROST!!! I HAD TO PULL OVER AND PARK THE CAR DUE TO THE SAFETY FACTOR OF NOT BEING ABLE TO RUN MY DEFROST. THE ISSUE IS THE AC, DEFROST, AND RADIO STACK CONTROLS STOP WORKING. THERE IS NO WAY TO GET THEM TO WORK ONCE THE PROBLEM OCCURS. THERE HAS BEEN A RECALL ON THIS... Read more
Incident date: Feb 24, 2011
I WAS ENTERING ONTO THE HIGHWAY AND MY ENTIRE DEFROST / AC / RADIO CLUSTER FAILED. THE AC CAME ON FULL BLAST, REPLACING THE DEFROST!!! I HAD TO PULL OVER AND PARK THE CAR DUE TO THE SAFETY FACTOR OF NOT BEING ABLE TO RUN MY DEFROST. THE ISSUE IS THE AC, DEFROST, AND RADIO STACK CONTROLS STOP WORKING. THERE IS NO WAY TO GET THEM TO WORK ONCE THE PROBLEM OCCURS. THERE HAS BEEN A RECALL ON THIS... Read more
Incident date: Oct 17, 2010
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE AIR CONDITIONER ACTUATOR MOTOR WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TOLD THE CONTACT THAT THERE WAS ONLY AN INVESTIGATION OUT FOR THE DEFECT ALSO DENIED ASSISTING THE CONTACT WITH THE CONTACT OF REPAIRS TO THE DEFECT. THE DEALER WAS IN THE PROCESS OF REPAIRING THE FAILURE. THE FAILURE MILEAGE WAS 6... Read more