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Vehicle Safety

Vehicle Recalls320,000+ NHTSA safety recalls Browse VehiclesEvery make, model and year Complaints2.1M+ consumer safety complaints TSBs4.7M technical service bulletins VIN LookupDecode any vehicle VIN instantly OBD Codes12,000+ diagnostic trouble codes Fuel EconomyEPA MPG data for all vehicles Safety Ratings11,700+ NHTSA crash test ratings Investigations5,300+ NHTSA defect investigations StatisticsRecall trends & safety analysis Compare VehiclesTwo vehicles side by side

Consumer Safety

Product Safety9,700+ CPSC product recalls Food Safety28,600+ FDA food recalls Pet Safety1.3M FDA animal adverse events Drug Safety17,500+ FDA drug recalls Device Safety38,400+ FDA device recalls Workplace Safety102,900+ OSHA injury reports Brand HistoryRecall lookup by company

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Bridge Safety624,000 bridge inspections Aviation Safety30,000+ NTSB aviation events Dam Safety92,600 dam safety records Water Safety433,000+ public water systems Railroad Safety438,000+ rail crossings Pipeline Safety8,800+ pipeline incidents State DashboardsSafety grades for all 50 states ZIP ReportAny 5-digit ZIP across 9 datasets

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Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints
138,663 Reported Crashes
56,255 Reported Fires
8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 9,743 complaints for INFINITI

INFINITI M35 (2008) — ENGINE AND ENGINE COOLING Dec 23, 2011
Incident date: Dec 13, 2011
MAKING RIGHT TURN TO PARK THE CAR IN A PARKING LOT WITH FOOT ON THE BRAKE THROUGHOUT THE TURNING PROCESS. AS THE TURN WAS COMPLETED, VEHICLE SURGED FORWARD QUICKLY AND COLLIDED WITH A TREE. THE CAR WAS COMPLETELY DESTROYED. IT HAPPENED THIRD TIME. FIRST TWO TIMES, THE CAR ACCELERATED WHEN MY FOOT WAS ON THE BRAKE, BUT I COULD CONTROL IT. THE CAR WAS BROUGHT BACK TO THE DEALER FOR CHECK UP AN... Read more
Crash 1 injured
INFINITI M35 (2008) — STEERING Dec 21, 2011
Incident date: Dec 16, 2011
I JUST BOUGHT A USED M35 INFINITI 2008 AND NOTICED AFTER PURCHASING IT THAT THE STEERING WHEEL MOVES BY ITSELF USUALLY 30 DEGREES OR MORE EITHER TO THE LEFT AND RIGHT. I BROUGHT IT IN AND HAD THEM DO AN ALIGNMENT ON IT AND THAT DIDN'T FIX THE PROBLEM. I HAVE BEEN READING ONLINE OF OTHER M35 USERS AND THEY ALL HAVE THE SAME ISSUE AS I DO. THEY SAID IT IS A DEFECTIVE PART WHICH CAUSES TRAMLINING? RE... Read more
INFINITI QX4 (1999) — SUSPENSION:FRONT Dec 21, 2011
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
INFINITI QX4 (1999) — STEERING:COLUMN Dec 21, 2011
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
INFINITI QX4 (1999) — STRUCTURE Dec 21, 2011
Incident date: Dec 1, 2011
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD... Read more
INFINITI M45 (2003) — FUEL SYSTEM, GASOLINE Dec 20, 2011
Incident date: Sep 5, 2011
ON THE LABOR DAY IN THIS YEAR (2011), MY 2003 M45 HAD BEEN STOPPED IN MIDDLE OF THE I-75. THE FUEL GAUGE WAS AROUND 1/4. WHILE I WAS DRIVING AROUND 65 MPH ON THE PASSING LANE, THE CAR LOST ITS POWER AND THEN STOPPED. THERE WAS NOT TIME TO PULL OVER TO AN EMERGENCY LANE. FOLLOWING CARS BARELY PASSED MY CAR. IT WAS THE MOST SCARY MOMENT IN MY LIFE. ABOUT 3 MINUTE LATER, A POLICE ARRIVED AND THEN I C... Read more
INFINITI G35 (2003) — AIR BAGS Dec 20, 2011
Incident date: Dec 7, 2011
TL* THE DRIVER OWNED A 2003 INFINITI G35. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING AT AN UNKNOWN SPEED IN RAINY WEATHER WHEN THE VEHICLE HYDROPLANED. AS A RESULT, THE VEHICLE WENT AIRBORNE AND CRASHED HEAD FIRST INTO THE PAVEMENT. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED, BUT THE FRONT DRIVER SIDE AIR BAG DID NOT. THE DRIVER WAS TAKEN TO THE HOSPITAL VIA AMBULANCE FOR RIB INJURIES. THE VE... Read more
Crash 1 injured
INFINITI QX4 (2002) — SUSPENSION:FRONT Dec 20, 2011
Incident date: Dec 1, 2011
2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO CORROSION RECALL *TGW THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE SERVICE. THE DEALER INFORMED THE CONSUMER THEY APPLIED A FIX FOR A RECALL AND TWO BOLTS DID NOT TORQUE AS THEY SHOULD HAVE. THE CONSUMER STATED SHE NEVER RECEIVED A RECALL. THE CONSUMER THEN RECEIVED ANOTHER CALL AND WAS INFORMED HER VEHICLE COULD NOT BE FIXED. HE TOO... Read more
INFINITI M45 (2004) — FUEL SYSTEM, GASOLINE Dec 19, 2011
Incident date: Dec 16, 2011
I RAN OUT OF FUEL ON A BUSY HIGHWAY IN STOP AND GO TRAFFIC BECAUSE THE FUEL GAUGE REGISTERED FULL WHEN THE TANK WAS ACTUALLY EMPTY. THESE GAUGES HAVE MAJOR INTERNAL ISSUES RESULTING IN WHAT MAY BE A SERIOUS SAFETY CONCERN. *TR I'M NOT THE ONLY ONE (LINK BELOW) AND WE ARE GRATEFUL TO YOUR ORGANIZATION TO ADDRESS THIS TO THE BEST OF YOUR ABILITIES: HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROB... Read more
INFINITI M45 (2004) — ELECTRICAL SYSTEM Dec 19, 2011
Incident date: Dec 16, 2011
I RAN OUT OF FUEL ON A BUSY HIGHWAY IN STOP AND GO TRAFFIC BECAUSE THE FUEL GAUGE REGISTERED FULL WHEN THE TANK WAS ACTUALLY EMPTY. THESE GAUGES HAVE MAJOR INTERNAL ISSUES RESULTING IN WHAT MAY BE A SERIOUS SAFETY CONCERN. *TR I'M NOT THE ONLY ONE (LINK BELOW) AND WE ARE GRATEFUL TO YOUR ORGANIZATION TO ADDRESS THIS TO THE BEST OF YOUR ABILITIES: HTTP://FORUMS.NICOCLUB.COM/M45-FUEL-GAUGE-PROB... Read more
INFINITI G35 (2003) — ELECTRICAL SYSTEM Dec 16, 2011
Incident date: May 13, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE THE CONTACT STARTED THE VEHICLE, THE AIR CONDITIONER WOULD AUTOMATICALLY ACTIVATE WITHOUT INTENT AND FAILED TO DEACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZE DEALER WHO INFORMED THE CONTACT THAT THE RADIO WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED PREVIOUSLY UNDER A MANUFACTURER VOLUNTARY SERVICE CAMPAIGN PERTAINING TO THE AUDIO FINISHER ... Read more
INFINITI G35 (2003) — ENGINE AND ENGINE COOLING Dec 15, 2011
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
INFINITI G35 (2003) — ELECTRICAL SYSTEM Dec 15, 2011
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
INFINITI G35 (2003) — SEAT BELTS Dec 15, 2011
Incident date: Dec 12, 2011
I'VE RECENTLY BEEN HAVING ISSUE WITH THE ENGINE WHERE THE CAR STALLS. THE CAR START FINE WHEN I DO A COLD START BUT WHEN THE CAR WARMS UP THE CAR STALLS AT TIMES. I'VE BEEN HEARING A LOT OF THE STORIES FROM OTHER PEOPLE ON DIFFERENT FORUMS WHERE THIS IS A COMMON ISSUE FOR THIS MODEL. THE CULPRIT ARE EITHER THE THROTTLE BODY WHICH I HAD ALREADY REPLACE THREE YEARS BACK, THE 2 CAM POSITION SENSORS A... Read more
INFINITI QX4 (1999) — SUSPENSION:FRONT Dec 15, 2011
Incident date: Sep 1, 2010
1999 INFINITI QX4. CONSUMER REQUESTS REIMBURSEMENT DUE TO THE LOSS OF VALUE OF VEHICLE DUE TO SEVERE RUST DAMAGE *TGW THE CONSUMER STATED ONE DAY, WHILE HER HUSBAND WAS DRIVING, HE FELT A VIBRATION AND HEARD A KNOCKING NOISE FROM THE LEFT FRONT OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY DIGANOSED THE PROBLEM AS A SWAY BAR ISSUE, WORN BALL JOINTS AND PROBLEMS WITH THE STRUT TOWER H... Read more
INFINITI FX35 (2010) — SERVICE BRAKES, HYDRAULIC Dec 14, 2011
Incident date: Dec 14, 2011
I PROCEEDED TO PULL INTO A PARKING SPACE AND MY BRAKES FAILED TO STOP THE CAR. I WENT APPROXIMATELY 3 FEET BEFORE THE CAR STOPPED AFTER I PRESSED THE BRAKES. I WAS GOING APPROXIMATELY 3-5 MILES PER HOUR, SINCE I WAS ABOUT TO PULL IN A PARKING SPACE. I NEARLY CRASHED INTO A VEHICLE IN FRONT OF ME. *TR
INFINITI QX56 (2004) — SERVICE BRAKES, HYDRAULIC Dec 14, 2011
Incident date: Aug 10, 2010
THIS 95% TOTAL BREAK FAILURE HAS HAPPENED 2 SEPARATE TIMES 8/2010 AND 3/2011; AND WHILE NO ACCIDENT, THERE COULD EASILY HAVE BEEN ONE HAD I BEEN TRAVELING AT A HIGHER RATE OF SPEED, OR IF THERE HAD BEEN OTHER VEHICLES AROUND ME. APPLIED BREAK, IMMEDIATELY BRAKE PEDAL SUNK TO THE FLOOR, BREAK LIGHT ON DASH CAME ON, FRONT BREAKS BEGAN MAKING HARSH GRINDING SOUNDS (AS WHEN SLIP CONTROL ENACTS); HAD ... Read more
INFINITI QX56 (2008) — SERVICE BRAKES, HYDRAULIC Dec 12, 2011
Incident date: Jun 14, 2011
MULTIPLE INCIDENTS (3) OF BRAKING ISSUES WHERE VEHICLE LOSES BRAKING ABILITY HOWEVER, IT FEELS AS THOUGH THE ABS BRAKES ARE ENGAGING. ALL THREE TIMES THE VEHICLE IS MOVING AT OR ABOUT 40 MPH OR LESS AND DECELERATING SO I HAVE BEEN ABLE TO COME TO A SAFE STOP. HOWEVER, I DO HAVE TO PUSH THE BRAKE PEDAL NEARLY TO THE FLOOR AND THE "BRAKE" WARNING LIGHT ALSO COMES ON. . WHEN I TURN THE VEHICLE OFF... Read more
INFINITI FX35 (2005) — ELECTRICAL SYSTEM Dec 5, 2011
Incident date: Nov 21, 2011
I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE ... Read more
INFINITI FX35 (2005) — LATCHES/LOCKS/LINKAGES Dec 5, 2011
Incident date: Nov 21, 2011
I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE ... Read more
INFINITI M45 (2003) — ENGINE AND ENGINE COOLING Dec 1, 2011
Incident date: Nov 29, 2011
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL SOUND AND WAS RESISTANT TO THE BRAKING ATTEMPTS WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT ADVISED THE CONTACT THAT THE VIN DID NOT ASSOCIATE WITH THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND EN... Read more
INFINITI G35 (2004) — ENGINE AND ENGINE COOLING Nov 30, 2011
Incident date: Nov 29, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED WHILE DRIVING 65 MPH, SMOKE BEGAN TO RISE FROM THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Fire
INFINITI QX56 (2004) — SERVICE BRAKES, HYDRAULIC Nov 30, 2011
Incident date: Nov 26, 2011
WHILE DRIVING QX56 AT APPROX 40 MPH BRAKE LIGHT ON DASH CAME ON. AT INTERSECTION TO TURN LEFT BRAKES WOULD NOT FUNCTION AND SLOWING DOWN WAS DIFFICULT. THERE WAS A LOUD CLUNK AND "BOING" SOUND WHEN BRAKES WERE APPLIED. TURNED TO AVOID TRAFFIC AND STARTED UP HILL ALLOWING SPEED TO DECREASE. MOTOR WAS TURNED OFF. WHEN RESTARTED TO EXAMINE FAILURE LIGHT WAS NO LONGER ON AND BRAKE SEEMED TO WORK FINE.... Read more
INFINITI QX4 (1997) — STRUCTURE:BODY Nov 30, 2011
Incident date: Nov 27, 2011
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V244000 (SUSPENSION:FRONT). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT IN ADDITION TO THE FAILURE BEING ADDRESSED IN THE RECALL, THE FRONT PORTION OF THE FRAME WAS ALSO SUFFERING FROM RUST AND CORROSION. THE CONTACT... Read more
INFINITI M35 (2010) — TIRES Nov 29, 2011
Incident date: Nov 3, 2011
MY LEASED 2010 INFINITY WITH 245-45-RSA 18" TIRES INSTALLED. IN 14000 MILES TIRES HAVE SUFFERED 3 LOW PROFILE TIRES WITH SIDEWALL DAMAGE DUE TO STRIKING POTHOLES REQUIRING REPLACEMENT.HAVING DRIVEN 60YRS AND OVER 900,000 MILES EXPERIENCED ONLY ONE TIRE SIDEWALL DAMAGE WITH BUBBLE/RUPTURE IN ALL THAT TIME. HAVING BEEN INVOLVED IN AUTO RACING MY DRIVING SKILLS ARE BETTER THAN THE AVERAGE DRIVER.I ... Read more
INFINITI QX56 (2010) — STEERING Nov 29, 2011
Incident date: Nov 16, 2011
I OWN 2010 QX56. ON NOVEMBER 16TH I WAS COMING OUT OF PARKING GARAGE AT CHICAGO O'HARE AIRPORT. AFTER I PASS THE PAY BOOTH, WITH IN 15 FEET AT THE SPEED OF 4 TO 5 MILES PER HOUR, I LOST CONTROL OF THE STEERING WHEEL BECAUSE OF SOME MALFUNCTION OF THE STEERING WHEEL ASSEMBLY. STEERING WHEEL MOVED 180 DEGREE IN ONE SECOND AND HIT THE PAY-BOOTH. CAR HIT THE SIDE PAVEMENTS OF THE PAY-BOOTH AND CAUSED ... Read more
Crash 1 injured
INFINITI G35 (2003) — VISIBILITY Nov 29, 2011
Incident date: Nov 15, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE TEMPERATURE CONTROL WAS DEFECTIVE. THE CONTACT MENTIONED THAT IT WOULD NOT ALLOW HER TO TURN ON THE DEFROSTER, WHICH AFFECTED HER VISIBILITY OF THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE AUDIO FINISHER CIRCUIT BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFE... Read more
INFINITI G35 (2003) — ELECTRICAL SYSTEM Nov 29, 2011
Incident date: Nov 26, 2011
LIKE THOUSANDS OF OTHER G35'S, MY VEHICLE'S RADIO AND AIR CONDITIONING CONTROLS HAVE BECOME UNRESPONSIVE. THE PANEL'S LIGHT GOES OFF AND NONE OF THE BUTTONS WORK. THE AIR CONDITIONING UNIT RESETS ITSELF TO 75 DEGREES AND AUTO CLIMATE, WHICH PROMPTLY RAMPS UP AND GOES FULL BLAST, WITH NO WAY TO TURN IT OFF. THIS PROBLEM ALSO DRAINS THE BATTERY WHILE THE CAR IS OFF. BEFORE I WAS AWARE OF THIS BA... Read more
INFINITI G35 (2003) — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR Nov 28, 2011
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
INFINITI G35 (2003) — ELECTRICAL SYSTEM:12V/24V/48V BATTERY Nov 28, 2011
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
INFINITI G35 (2003) — ELECTRICAL SYSTEM Nov 28, 2011
Incident date: Nov 28, 2011
FIRST, THE CD PLAYER STOPPED WORKING. THEN THE CONTROL PANELS TO THE RADIO AND THERMOSTAT STOPPED WORKING. THEN THE DEFROSTER FOR THE WINDSHIELD STOPPED WORKING. NOW THE BATTERY IS NOT FUNCTIONAL - THE ENGINE HAS TO BE JUMPED SO THE CAR CAN BE STARTED. *KB
INFINITI M35 (2007) — FUEL SYSTEM, GASOLINE Nov 28, 2011
Incident date: Nov 18, 2011
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT IT WAS IMPOSSIBLE TO REFUEL THE VEHICLE. THE DEALER INSERTED A VALVE COVER IN THE FUEL TANK TO REPAIR THE DEFECT. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 38,480 AND THE CURRENT MILEAGE WAS 38,580.
INFINITI G35 (2003) — VISIBILITY Nov 27, 2011
Incident date: Aug 1, 2011
THE DEFROSTER, AC/HEATING SYSTEM, RADIO, AND SELECTED LIGHTS ON THE DASHBOARD FAIL RANDOMLY, CAUSING THE WINDOWS TO FOG IN CERTAIN WEATHER CONDITIONS, MAKING IT QUITE HAZARDOUS TO DRIVE. THE SYSTEM WILL AUTOMATICALLY TURN ON, THEN THE FAN CYCLES TO HIGHER SPEEDS ABOUT EVERY 20 SECONDS. THE HEATING/AIR SYSTEM WILL BECOME COMPLETELY UNCONTROLLABLE, RENDERING ALL DEFROST CONTROLS INOPERABLE. DURING... Read more
INFINITI G35 (2003) — ELECTRICAL SYSTEM Nov 27, 2011
Incident date: Aug 1, 2011
THE DEFROSTER, AC/HEATING SYSTEM, RADIO, AND SELECTED LIGHTS ON THE DASHBOARD FAIL RANDOMLY, CAUSING THE WINDOWS TO FOG IN CERTAIN WEATHER CONDITIONS, MAKING IT QUITE HAZARDOUS TO DRIVE. THE SYSTEM WILL AUTOMATICALLY TURN ON, THEN THE FAN CYCLES TO HIGHER SPEEDS ABOUT EVERY 20 SECONDS. THE HEATING/AIR SYSTEM WILL BECOME COMPLETELY UNCONTROLLABLE, RENDERING ALL DEFROST CONTROLS INOPERABLE. DURING... Read more
INFINITI G35 (2004) — AIR BAGS Nov 22, 2011
Incident date: Oct 17, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT WAS DRIVING 65 MPH WHEN THE AIR BAG WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE AIRBAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000. UPDATED 03/16/12
INFINITI G35 (2007) — ENGINE AND ENGINE COOLING Nov 21, 2011
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
INFINITI G35 (2007) — VEHICLE SPEED CONTROL Nov 21, 2011
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
INFINITI G35 (2007) — POWER TRAIN Nov 21, 2011
Incident date: Aug 30, 2010
I OWN A 2007 INFINITI G35 SEDAN. THE VEHICLE HESITATES/STUTTERS/SURGES WHEN SLOWLY ACCELERATING FROM A STOP. THIS MAINLY OCCURS WHEN THE ENGINE IS COLD (AFTER A COLD SOAK). THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 5-30 MPH AND RPMS ARE BETWEEN 700-1800. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY "COULD NOT DUPLICATE FAILURE." THIS IS DANGEROUS ... Read more
INFINITI M35 (2006) — FUEL SYSTEM, GASOLINE Nov 21, 2011
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
INFINITI M35 (2006) — SERVICE BRAKES, HYDRAULIC Nov 21, 2011
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
INFINITI M35 (2006) — ENGINE AND ENGINE COOLING Nov 21, 2011
Incident date: Nov 20, 2011
I WAS DRIVING MY 2006 INFINITI M35X HOME SUNDAY NIGHT AND IT BEGAN TO STALL ON ME WHILE DRIVING. THE CAR WOULDN'T ACCELERATE AND THE BRAKES LOCKED ON ME. I WAS ON THE FREEWAY GOING ABOUT 70MPH WHEN THIS HAPPENED. THE STEERING WHEEL WOULDN'T TURN ANYMORE AND I BEGAN TO PANIC AS ANOTHER SPEEDY VEHICLE WOULD POTENTIALLY REAR END ME AND MAYBE EVEN KILL ME. I PUT MY EMERGENCY LIGHTS ON AND CALLED FOR H... Read more
INFINITI FX35 (2007) — AIR BAGS Nov 20, 2011
Incident date: Nov 2, 2011
FX35 2007 INFINITI AIR BAG LIGHT CAME ON WITHOUT AN ACCIDENT OR ANY INCIDENT OCCURRING ON 3 NOVEMBER 2011. VEHICLE WAS PARKED FOR ABOUT AND HOUR WITH NO INCIDENT OCCURRING DURING THAT TIME. VEHICLE HAD APPROXIMATELY 73,350 MILES WHEN AIR BAG LIGHT CAME ON. TOOK VEHICLE TO INIFINITI SERVICE LOCATION IN ALEXANDRIA, VA AND WAS TOLD THAT CODE 1054 APPEARED AND THE DRIVER SIDE AIRBAG, SPIRAL CABLE AND ... Read more
INFINITI I30 (2001) — STEERING Nov 18, 2011
Incident date: Mar 1, 2011
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT HEARD A POPPING NOISE COMING FROM THE VEHICLE WHILE IN MOTION. ALSO, THE STEERING WHEEL WAS RESISTANT TO ENGAGEMENT. WHEN TURNING RIGHT, THE STEERING WHEEL WOULD TURN LEFT AND WHEN ATTEMPTING TO TURN LEFT, THE STEERING WHEEL WOULD TURN TO THE RIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT INSPECTED THE VEHICLE AND CONCLUDED THA... Read more
INFINITI FX (2011) — SERVICE BRAKES, HYDRAULIC Nov 18, 2011
Incident date: Mar 9, 2011
ENGINE ROARS PERIODICALLY WHEN I HIT THE BRAKES. CAR SAFETY PROBLEM: GAS PEDAL TOO HIGH. WHEN DEPRESS THE BRAKE PEDAL, SIDE OF FOOT CAN CONCURRENTLY DEPRESS THE GAS PEDAL, CAUSING CAR TO LURCH FORWARD. DEALER SAID CAN'T FIX, SHOWED ME THAT PEDALS ON MY 2011 FX35 IDENTICAL TO OTHERS AT THE DEALERSHIP. *TR
INFINITI G25 (2011) — POWER TRAIN Nov 17, 2011
Incident date: Oct 20, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G25. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE WOULD FEEL AN ABRUPT JERKING IN THE REAR OF VEHICLE AS IF SOMEONE HAD CONTINUOUSLY CRASHED INTO THE REAR OF THE VEHICLE. THE FAILURE RECURRED ON AN INTERMITTENT BASIS WHETHER THE CONTACT WAS DECELERATING OR ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THEY WERE UNAB... Read more
INFINITI QX4 (1999) — STEERING:GEAR BOX:SHAFT PITMAN Nov 16, 2011
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
INFINITI QX4 (1999) — ELECTRICAL SYSTEM:12V/24V/48V BATTERY Nov 16, 2011
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
INFINITI QX4 (1999) — EXTERIOR LIGHTING:FOG LIGHTS Nov 16, 2011
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
INFINITI QX4 (1999) — AIR BAGS Nov 16, 2011
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
INFINITI QX4 (1999) — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP Nov 16, 2011
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICL... Read more
Crash
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