Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 2, 2012
WHILE DRIVING ABOUT 40-50 MPH THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. I PULL OVER TO THE ROAD SIDE AND WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE SERVICE ENGINE SOON WARNING LIGHT WAS NOT ILLUMINATED. LATER I FOUND 2 PENDING DTC P0340 STORED IN ECM AND CONTACTED INFINITI HOTLINE. I WAS TOLD THERE WAS NO RECALL FOR MY VEHICLE AND I SHOULD FILE COMPLAINT TO NHTSA. I ALSO FOUND MANY COMPLA... Read more
Incident date: Jan 2, 2012
WHILE DRIVING ABOUT 40-50 MPH THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. I PULL OVER TO THE ROAD SIDE AND WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE SERVICE ENGINE SOON WARNING LIGHT WAS NOT ILLUMINATED. LATER I FOUND 2 PENDING DTC P0340 STORED IN ECM AND CONTACTED INFINITI HOTLINE. I WAS TOLD THERE WAS NO RECALL FOR MY VEHICLE AND I SHOULD FILE COMPLAINT TO NHTSA. I ALSO FOUND MANY COMPLA... Read more
Incident date: Jul 1, 2011
ECT: AUTOMATIC TRANSMISSION CONTROL LOGIC / ADAPTIVE SHIFT PATTERN: THE VEHICLE DOES NOT PRODUCE CONSISTENT AND RELIABLE RESPONSE TO THROTTLE COMMAND WHEN ACCELERATING INTO AND AROUND TRAFFIC. ON SEVERAL INSTANCES, WHEN PULLING OUT OF A DRIVEWAY INTO ONCOMING ARTERIAL TRAFFIC, THERE HAS BEEN NO RESPONSE TO THROTTLE INPUT. A DELAY OF 2 ~ 4 SECONDS HAS OCCURRED AND CREATES AN EXTREMELY HAZARDOUS ... Read more
Incident date: Feb 7, 2012
BUTTONS OF A/C AND INFOTAINMENT CONTROL PANEL (AUDIO BOARD) IN CENTER CONSOLE DOES NOT WORK. ALSO THERE IS NO DISPLAY OF INFOTAINMENT SYSTEM. ILLUMINATION STILL WORKS AND DIMMING AS WELL, RADIO CONTROL VIA STEERING WHEEL SWITCHES STILL WORK. DUE TO A/C CAN NOT BE CHANGED OR CONTROLLED, FRONT DEFROSTER OR REAR DEFROSTER WILL NOT TURN ON. NISSAN/INFINITI DEALERSHIP NOTED "REPLACED AUDIO BOARD PE... Read more
Incident date: Feb 13, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT STATED THAT THE EXTERIOR TAIL LIGHTS WERE INOPERATIVE. THE DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 104,000.
Incident date: Feb 14, 2012
MY CAR STALLED WHILE I WAS DRIVING. MY GAS GAUGE WAS READING AT 3/4 WHEN IT WAS ACTUALLY EMPTY. I HAD TO CALL MY HUSBAND WHO EVENTUALLY FOUND OUT ABOUT THE PROBLEM. GOOD THING I WAS NOT IN THE FREEWAY OR I WOULD HAVE CAUSED A BIG TRAFFIC OR AN ACCIDENT. *TR
Incident date: Jan 3, 2012
THE FUEL GAUGE ON MY INFINITI G35 WAS GIVING POOR READINGS ON THE CAR AND WOULD NOT FILL UP ALL THE WAY. IT WAS IMPOSSIBLE TO TELL HOW MUCH FUEL I HAD LEFT AND I ENDED UP RUNNING OUT OF GAS ON THE HIGHWAY. I HAVE RESEARCHED THIS PROBLEM AND THERE ARE A LOT OF OTHER G35'S WITH VERY SIMILAR PROBLEMS. I ONLY HAVE 60,000 MILES ON THE CAR, SO THIS IS OBVIOUSLY A DEFECTIVE PART MADE THROUGH NISSAN. THER... Read more
Incident date: Feb 19, 2012
THIS HAS BEEN HAPPENING ON MULTIPLE OCCASIONS. WHENEVER I AM DRIVING AND I TRY TO STOP, SOMETIMES THE ENGINE INCREASES WHILE BRAKING. IT HAS HAPPENED ABOUT 4 TIMES NEAR A STOP SIGN WHEN I AM DRIVING 20MPH, AND IN THE HIGHWAY DRIVING 55-60MPH. THIS IS A SERIOUS ISSUE AND CAN CAUSE AN ACCIDENT. I AM TAKING IT TO THE DEALERSHIP ON WEDNESDAY SO THEY CAN EITHER ISSUE A LEMON OR FIX THE ISSUE. I AM VERY... Read more
Incident date: Feb 19, 2012
THIS HAS BEEN HAPPENING ON MULTIPLE OCCASIONS. WHENEVER I AM DRIVING AND I TRY TO STOP, SOMETIMES THE ENGINE INCREASES WHILE BRAKING. IT HAS HAPPENED ABOUT 4 TIMES NEAR A STOP SIGN WHEN I AM DRIVING 20MPH, AND IN THE HIGHWAY DRIVING 55-60MPH. THIS IS A SERIOUS ISSUE AND CAN CAUSE AN ACCIDENT. I AM TAKING IT TO THE DEALERSHIP ON WEDNESDAY SO THEY CAN EITHER ISSUE A LEMON OR FIX THE ISSUE. I AM VERY... Read more
Incident date: Feb 7, 2012
ON THE FREEWAY WITH THE WIFE, AT ~60 MPH, THE ENGINE STALLS, CHARACTERISTICS VERY SIMILAR TO RECALL. HAD TO PUT INTO NEUTRAL AND RESTART CAR ON THE FLY TO AVOID A MAJOR ACCIDENT. SINCE THEN IT HAS HAPPENED TWO MORE TIMES, LUCKILY WHILE AT A STOP. CONTACTED INFINITY AND WAS TOLD THAT THE VIN ON MY CAR WAS NOT AFFECTED BY THE RECALL, ALTHOUGH I HAVE THE EXACT SAME ISSUES. (EVEN A CAMSHAFT SENSOR ... Read more
Incident date: Feb 18, 2012
THE LED CHMSL STOPPED WORKING. *TR
Incident date: Jan 25, 2012
CENTER BRAKE LIGHT STOPPED WORKING. IMPOSSIBLE TO REPLACE. *TR
Incident date: Feb 15, 2012
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE LOST ALL POWER WITH THE ILLUMINATION OF THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS. THE ENGINE WAS STILL RUNNING BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 54,000.
Incident date: Jan 7, 2011
2011 INFINITI G37X SIDE MIRRORS BECOME VERY DISTORTED IN COLD WEATHER. THE DEALER AND INFINITI ATTEMPTED TO FIX THE PROBLEM 3 TIMES, WITH NO SUCCESS. AFTER THE 3RD TIME, BOTH THE DEALER AND INFINITI'S CORPORATE OFFICE HAVE STATED THIS PROBLEM APPEARS TO EXIST ON ALL INFINITI'S IN THIS MODEL YEAR, AND THERE IS NOTHING THEY CAN DO ABOUT IT. THE DISTORTION CAUSES OBJECTS IN SIDE MIRROR TO BECOME WAV... Read more
Incident date: Feb 8, 2012
THE DOOR LOCKS ON MY CAR QUIT WORKING ALL OF A SUDDEN. THIS POSES A SERIOUS PROBLEM WHEN TRAVELING WITH CHILDREN AS THEY COULD OPEN THEIR DOOR. IT IS ALSO A SAFETY ISSUE WHEN ALL THE DOORS CANNOT BE LOCKED WHEN IN A PARKING LOT. THIS IS AN UNACCEPTABLE PROBLEM CAUSED BY POOR QUALITY PARTS AND/OR WORKMANSHIP AND SHOULD BE IMMEDIATELY RECALLED BEFORE SOMEONE IS KILLED. *TR
Incident date: Feb 8, 2012
THE DOOR LOCKS ON MY CAR QUIT WORKING ALL OF A SUDDEN. THIS POSES A SERIOUS PROBLEM WHEN TRAVELING WITH CHILDREN AS THEY COULD OPEN THEIR DOOR. IT IS ALSO A SAFETY ISSUE WHEN ALL THE DOORS CANNOT BE LOCKED WHEN IN A PARKING LOT. THIS IS AN UNACCEPTABLE PROBLEM CAUSED BY POOR QUALITY PARTS AND/OR WORKMANSHIP AND SHOULD BE IMMEDIATELY RECALLED BEFORE SOMEONE IS KILLED. *TR
Incident date: Mar 1, 2010
CLIMATE CONTROL/STEREO CONTROL PANEL FAILURE. THERE IS A 'VOLUNTARY SERVICE CAMPAIGN AUDIO FINISHER CIRCUIT BOARD' (CAMPAIGN I.D. # :P3104 APPLIED VEHICLE: 2003 G35 SEDAN (V35) APPLIED VINS:VEHICLES BUILT BETWEEN JNKCV51E*3M000014 - 026621) HOWEVER, IT IS AFFECTING MORE VEHICLES OUTSIDE OF THEIR PARAMETERS. MY MANUFACTURE DATE IS 12/02 AND THIS CAMPAIGN ONLY COVERS MODELS THROUGH 08/02. THIS... Read more
Incident date: Apr 13, 2011
LEASED THE VEHICLE BACK ON 2010 OF OCTOBER. 6 MONTHS LATER I HAD ISSUES WITH ACCELERATION ON 4 DIFFERENT OCCASIONS AT ALL TIMES OF THE DAY. EVEN WHEN FOOT IS LIGHTLY PUSHED ON THE GAS PEDAL CAR RPM REVS FROM 1 TO 7 QUICKLY. UNCOMFORTABLE SINCE YOU DON'T KNOW WHEN TO ACCELERATE HARD OR SOFT. SCARY WHEN DRIVING SHORT DISTANCE WITH STOP AND GO MOTION. ENGINE AT TIMES IS UNPREDICTABLE. CAR ALSO ... Read more
Incident date: Apr 13, 2011
LEASED THE VEHICLE BACK ON 2010 OF OCTOBER. 6 MONTHS LATER I HAD ISSUES WITH ACCELERATION ON 4 DIFFERENT OCCASIONS AT ALL TIMES OF THE DAY. EVEN WHEN FOOT IS LIGHTLY PUSHED ON THE GAS PEDAL CAR RPM REVS FROM 1 TO 7 QUICKLY. UNCOMFORTABLE SINCE YOU DON'T KNOW WHEN TO ACCELERATE HARD OR SOFT. SCARY WHEN DRIVING SHORT DISTANCE WITH STOP AND GO MOTION. ENGINE AT TIMES IS UNPREDICTABLE. CAR ALSO ... Read more
Incident date: Feb 10, 2012
THE I35 WAS HARD TO START, TCS, SLIP AND CHECK ENGINE LIGHTS STAYED ON. DEALER DIAG. BANK 2 CAM SHAFT POS SENSOR FAILURE. THIS PROBLEM APPEARED SIMILAR TO NHTSA 2003 CAMPAIGN NUMBER 03V455000. DEALER STATED THERE WERE NO RECALLS FOR THIS PROBLEM IN 2004 I35. THE 2003 CAMPAIGN REPORT DATE WAS 04 NOV 2003. MY I35 WAS MANF. 07 OCT 2003. I FEEL MY 2004 CAM SHAFT POS SENSOR SHOULD ALSO BE INCLU... Read more
Incident date: Feb 10, 2012
THE I35 WAS HARD TO START, TCS, SLIP AND CHECK ENGINE LIGHTS STAYED ON. DEALER DIAG. BANK 2 CAM SHAFT POS SENSOR FAILURE. THIS PROBLEM APPEARED SIMILAR TO NHTSA 2003 CAMPAIGN NUMBER 03V455000. DEALER STATED THERE WERE NO RECALLS FOR THIS PROBLEM IN 2004 I35. THE 2003 CAMPAIGN REPORT DATE WAS 04 NOV 2003. MY I35 WAS MANF. 07 OCT 2003. I FEEL MY 2004 CAM SHAFT POS SENSOR SHOULD ALSO BE INCLU... Read more
Incident date: Feb 1, 2012
I RAN OUT GAS 3 TIMES AN HAD TO BE TOWED, THE COST OF MY VEHICLE HAS COSTS ME 1500 FOR THE FUEL SENSOR AND ALL THE GAUGES REPLACED I HAVE SEEN ONLINE THERE WAS COMPLAINTS AND RECALLS ON THIS PARTICULAR VEHICLE. *TR
Incident date: Feb 8, 2012
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 ... Read more
Crash
1 injured
Incident date: Feb 8, 2012
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 ... Read more
Crash
1 injured
Incident date: Feb 8, 2012
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 ... Read more
Crash
1 injured
Incident date: Feb 8, 2012
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 ... Read more
Crash
1 injured
Incident date: Jan 17, 2012
TL* THE CONTACT OWNS A 2006 INFINITY G35. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THAT THERE WAS NO FUEL IN THE FUEL TANK WHEN THE FUEL TANK WAS ACTUALLY FILLED TO CAPACITY. THE VEHICLE COULD HOLD UP TO SIXTEEN GALLONS, BUT ONLY ALLOWED EIGHT GALLONS. THE VEHICLE WAS TAKEN IN FOR A DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FUEL GAUGE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE ... Read more
Incident date: Jan 24, 2012
WIFE HAD JUST REACHED 65MPH ON HIGHWAY WHEN ENGINE DIED. FUEL GAUGE INDICATED 1/2 TANK. I HAD HEARD THAT FUEL GAUGE FAILURES ARE COMMON ON THIS VEHICLE, SO I CAME WITH A GAS CAN AND ADDED 2GAL. CAR STARTED WITHOUT PROBLEM AND WAS DRIVEN TO NEAREST GAS STATION TO FILL THE TANK. CAR CONTINUES TO RUN WITHOUT INCIDENT SINCE RUNNING OUT OF GAS. I NOW RESET THE TRIP ODOMETER WITH EACH FILL UP, AND REFIL... Read more
Incident date: Jan 24, 2012
WIFE HAD JUST REACHED 65MPH ON HIGHWAY WHEN ENGINE DIED. FUEL GAUGE INDICATED 1/2 TANK. I HAD HEARD THAT FUEL GAUGE FAILURES ARE COMMON ON THIS VEHICLE, SO I CAME WITH A GAS CAN AND ADDED 2GAL. CAR STARTED WITHOUT PROBLEM AND WAS DRIVEN TO NEAREST GAS STATION TO FILL THE TANK. CAR CONTINUES TO RUN WITHOUT INCIDENT SINCE RUNNING OUT OF GAS. I NOW RESET THE TRIP ODOMETER WITH EACH FILL UP, AND REFIL... Read more
Incident date: Feb 7, 2012
EVEN THOUGH FUEL GAUGE SHOWS A FULL TANK OF GAS THE TANK WAS ACTUALLY EMPTY AND I RAN OUT OF GAS. THIS WAS VERY INCONVENIENT BUT MORE IMPORTANTLY COULD HAVE BEEN VERY DANGEROUS FOR EVERY PASSENGER IN THE CAR, HAD I BEEN ON THE FREEWAY OR OTHER ROADS TRAVELING AT A HIGH RATE OF SPEED TO SUDDENLY BE OUT OF GAS. ONE OTHER RELATED ISSUE IS THE ENGINE SERVICE LIGHT. TRIED TO GET THE VEHICLE SMOGGED BUT... Read more
Incident date: Feb 7, 2012
EVEN THOUGH FUEL GAUGE SHOWS A FULL TANK OF GAS THE TANK WAS ACTUALLY EMPTY AND I RAN OUT OF GAS. THIS WAS VERY INCONVENIENT BUT MORE IMPORTANTLY COULD HAVE BEEN VERY DANGEROUS FOR EVERY PASSENGER IN THE CAR, HAD I BEEN ON THE FREEWAY OR OTHER ROADS TRAVELING AT A HIGH RATE OF SPEED TO SUDDENLY BE OUT OF GAS. ONE OTHER RELATED ISSUE IS THE ENGINE SERVICE LIGHT. TRIED TO GET THE VEHICLE SMOGGED BUT... Read more
Incident date: Feb 7, 2012
EVEN THOUGH FUEL GAUGE SHOWS A FULL TANK OF GAS THE TANK WAS ACTUALLY EMPTY AND I RAN OUT OF GAS. THIS WAS VERY INCONVENIENT BUT MORE IMPORTANTLY COULD HAVE BEEN VERY DANGEROUS FOR EVERY PASSENGER IN THE CAR, HAD I BEEN ON THE FREEWAY OR OTHER ROADS TRAVELING AT A HIGH RATE OF SPEED TO SUDDENLY BE OUT OF GAS. ONE OTHER RELATED ISSUE IS THE ENGINE SERVICE LIGHT. TRIED TO GET THE VEHICLE SMOGGED BUT... Read more
Incident date: Nov 1, 2010
CAR HAD NO FUEL DESPITE GAUGE READING. TRAVELING 65MPH IN LEFT LANE OF CROWDED RUSH HOUR TRAFFIC ON GARDEN STATE PARKWAY WITH NO LEFT SHOULDER. VERY DANGEROUS SERIES OF RIGHT LANE CHANGES AND COASTING IN NEUTRAL TO EXIT TRAFFIC. NO ACCIDENT OR INJURY BUT CHALLENGING SITUATION THAT DID NOT NEED TO HAPPEN SINCE WE ALL KNOW THESE GAUGES WILL FAIL BUT NOT WHEN. ENGINE HAS ALWAYS BURNED OIL. REQ... Read more
Incident date: Nov 1, 2010
CAR HAD NO FUEL DESPITE GAUGE READING. TRAVELING 65MPH IN LEFT LANE OF CROWDED RUSH HOUR TRAFFIC ON GARDEN STATE PARKWAY WITH NO LEFT SHOULDER. VERY DANGEROUS SERIES OF RIGHT LANE CHANGES AND COASTING IN NEUTRAL TO EXIT TRAFFIC. NO ACCIDENT OR INJURY BUT CHALLENGING SITUATION THAT DID NOT NEED TO HAPPEN SINCE WE ALL KNOW THESE GAUGES WILL FAIL BUT NOT WHEN. ENGINE HAS ALWAYS BURNED OIL. REQ... Read more
Incident date: May 4, 2011
TL* THE CONTACT OWNS A 2011 INFINTI EX35. THE CONTACT STATED THAT THE BRAKE AND ACCELERATOR PEDALS WERE POSITIONED VERY CLOSE TO ONE ANOTHER. THE CONTACT ALSO STATED THAT THE PEDALS WERE POSITIONED AT THE SAME HEIGHT LEVELS. THE CONTACT ATTEMPTED TO BRAKE ON SEVERAL OCCASIONS AND ACCIDENTALLY DEPRESSED THE ACCELERATOR PEDAL AS WELL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT TH... Read more
Incident date: Jan 11, 2012
TL* THE CONTACT OWNS A 2005 INFINTI G35X. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V175000 (AIR BAGS). THE AIR BAG LIGHT ILLUMINATED AFTER THE REPAIRS WERE PERFORMED. THE CONTACT FELT THIS WAS A SAFETY ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 43,000. UPDATED 03/05/12*LJ THE CONSUMER STATED THE AIR BAG LIGHT HAS BLINKING SINC... Read more
Incident date: Feb 3, 2012
AS I WAS ENTERING I-295 IN ATTLEBORO, MA AS I ACCELERATED TO ENTER THE HIGHWAY THE CAR STARTED BUCKING AND WOULD NOT GO FASTER THAN 40MPH. I HAD TO MANUALLY SHIFT THE CAR TO FIND A GEAR THAT WOULD NOT HAVE THE CAR BUCK. IN 4TH GEAR AND A SPEED BELOW 45MPH IT WAS OK TO DRIVE. BUT I HAD TO CONTINUE ON THE INTERSTATE AT ONLY 40 MPH. IT TURNED OUT TO BE THAT BOTH MASS AIR FLOW SENSORS FAILED. THIS FA... Read more
Incident date: Feb 3, 2012
AS I WAS ENTERING I-295 IN ATTLEBORO, MA AS I ACCELERATED TO ENTER THE HIGHWAY THE CAR STARTED BUCKING AND WOULD NOT GO FASTER THAN 40MPH. I HAD TO MANUALLY SHIFT THE CAR TO FIND A GEAR THAT WOULD NOT HAVE THE CAR BUCK. IN 4TH GEAR AND A SPEED BELOW 45MPH IT WAS OK TO DRIVE. BUT I HAD TO CONTINUE ON THE INTERSTATE AT ONLY 40 MPH. IT TURNED OUT TO BE THAT BOTH MASS AIR FLOW SENSORS FAILED. THIS FA... Read more
Incident date: Oct 1, 2010
FUEL GAUGE LEVEL INDICATOR STAYS AT MUCH HIGHER LEVEL THAN IS ACTUALLY PRESENT. MOSTLY STAYS AT FULL READING, BUT SOMETIMES GOES TO HALF LEVEL WHEN IN ACTUALITY THE FUEL LEVEL IS CLOSE TO EMPTY. FOR THE MOST PART, IT STAYS AT FULL LEVEL INDICATION AND SOMETIMES CAUSES AN INTERMITTENT "SERVICE ENGINE SOON" LIGHT TO APPEAR ON THE DASH CLUSTER ASSEMBLY. AFTER HAVING THE OBD2 ERROR CODE READ, IT STATE... Read more
Incident date: Oct 1, 2010
FUEL GAUGE LEVEL INDICATOR STAYS AT MUCH HIGHER LEVEL THAN IS ACTUALLY PRESENT. MOSTLY STAYS AT FULL READING, BUT SOMETIMES GOES TO HALF LEVEL WHEN IN ACTUALITY THE FUEL LEVEL IS CLOSE TO EMPTY. FOR THE MOST PART, IT STAYS AT FULL LEVEL INDICATION AND SOMETIMES CAUSES AN INTERMITTENT "SERVICE ENGINE SOON" LIGHT TO APPEAR ON THE DASH CLUSTER ASSEMBLY. AFTER HAVING THE OBD2 ERROR CODE READ, IT STATE... Read more
Incident date: Feb 4, 2012
JUST BOUGHT THE CAR IN TWO MONTHS AND THE THIRD LIGHT WON'T WORK. *TR
Incident date: Jan 2, 2012
THE IGNITION KEY, AT TIMES, WOULD NOT ROTATE SO AS TO ALLOW THE DRIVER TO START THE VEHICLE. VEHICLE WAS REPAIRED BY AN INFINITI DEALER WHO COULD NOT EXPLAIN WHAT WAS WRONG WITH THE IGNITION KEY OR ASSEMBLY, OR WHY THE PART FAILED. AS A SAFETY ISSUE I ASKED INFINITI USA TO LOOK INTO THE MATTER AND THEY PRETTY MUCH GAVE ME THE "BRUSH-OFF" WITHOUT ANY EXPLANATION. I SEE THIS A A MAJOR SAFETY IS... Read more
Incident date: Jan 2, 2012
THE IGNITION KEY, AT TIMES, WOULD NOT ROTATE SO AS TO ALLOW THE DRIVER TO START THE VEHICLE. VEHICLE WAS REPAIRED BY AN INFINITI DEALER WHO COULD NOT EXPLAIN WHAT WAS WRONG WITH THE IGNITION KEY OR ASSEMBLY, OR WHY THE PART FAILED. AS A SAFETY ISSUE I ASKED INFINITI USA TO LOOK INTO THE MATTER AND THEY PRETTY MUCH GAVE ME THE "BRUSH-OFF" WITHOUT ANY EXPLANATION. I SEE THIS A A MAJOR SAFETY IS... Read more
Incident date: Jan 2, 2009
3RD BRAKE LIGHT DIMS AND WORKS INTERMITTENTLY. *KB
Incident date: Jan 2, 2009
3RD BRAKE LIGHT DIMS AND WORKS INTERMITTENTLY. *KB
Incident date: Feb 1, 2012
DRIVING DOWN THE ROAD CAR SLOWED THEN DIED. SYSTEM READ 1/2 TANK OF GAS AND OVER 150 MILES LEFT TO REFUEL. GAS TANK WAS EMPTY. *KB
Incident date: Jan 2, 2012
I WAS DRIVING MY 2003 INFINITI M45 ON OR AROUND JAN, 2, 2012 AT 65MPH. SUDDENLY THE CAR STARTED JERKING HEAVILY AND MY POWER STEERING WENT OFF MAKING THE CAR REALLY HARD TO STEER. I LOOKED AT THE DASH AND SAW NO WARNING MSGS COME ON AND THE FUEL GAUGE SHOWED HALF A TANK. I CAREFULLY PULLED MY CAR TO THE SHOULDER. I TRIED A FEW TIME TO RE-START THE CAR WITH NO LUCK. I FINALLY HAD IT TOWED TO A RE... Read more
Incident date: Jan 30, 2012
TL* THE CONTACT OWNS A 2006 INFINITY M45. THE CONTACT WAS DRIVING 65 MPH WHEN THE ENGINE AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE CAMSHAFT SENSOR. THE DEALER REPLACED THE CAMSHAFT SENSOR. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000.
Incident date: Feb 1, 2012
PASSENGER SIDE STRUT TOWER COMPLETELY RUSTED OUT, THE DEALERSHIP DEEMED THE VEHICLE UNSAFE TO OPERATE. HOWEVER, THE CURRENT RECALL DOES NOT COVER THE PASSENGER SIDE, ONLY THE DRIVERS SIDE AND IT'S MY RESPONSIBILITY TO COVER THE COST OF THE REPLACEMENT. *KB
Incident date: Feb 1, 2012
PASSENGER SIDE STRUT TOWER COMPLETELY RUSTED OUT, THE DEALERSHIP DEEMED THE VEHICLE UNSAFE TO OPERATE. HOWEVER, THE CURRENT RECALL DOES NOT COVER THE PASSENGER SIDE, ONLY THE DRIVERS SIDE AND IT'S MY RESPONSIBILITY TO COVER THE COST OF THE REPLACEMENT. *KB