Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 26, 2012
INOPERATIVE/DEFECTIVE THIRD BRAKE LIGHT. NOTED MULTIPLE OTHERS COMPLAINTS ON G35 FORUMS WITH SAME PROBLEM. *JS
Incident date: Mar 26, 2012
INOPERATIVE/DEFECTIVE THIRD BRAKE LIGHT. NOTED MULTIPLE OTHERS COMPLAINTS ON G35 FORUMS WITH SAME PROBLEM. *JS
Incident date: Mar 26, 2012
THE 3RD LOCATION BRAKE LIGHT IN THE REAR DECK AREA QUIT WORKING, AND THERE IS NO EASY WAY TO GET TO IT AND REPAIR IT. IT IS A LED UNIT, AND IT APPEARS THAT IT WAS DESIGNED AND INSTALLED TO NEVER FAIL, BECAUSE IT IS VERY DIFFICULT TO GET TO. *JS
Incident date: Nov 15, 2010
TRANSMISSION: TRANSMISSION DOES NOT OPERATE PROPERLY. HARSH DOWNSHIFTING (USUALLY AROUND 30-40 MPH) BEGAN WITHIN FIRST TWO MONTHS OF OWNERSHIP AND CONTINUES TO THIS DAY. SIGNIFICANT LAG (2-3 SECONDS) OCCURS WHEN ACCELERATING WHILE MOVING OR WHILE NEARLY STOPPED CREATING UNSAFE DRIVING CONDITIONS WHEN ENTERING AN INTERSECTION, MERGING INTO TRAFFIC, OR ACCELERATING TO AVOID A COLLISION. SERVICE ... Read more
Incident date: Nov 15, 2010
TRANSMISSION: TRANSMISSION DOES NOT OPERATE PROPERLY. HARSH DOWNSHIFTING (USUALLY AROUND 30-40 MPH) BEGAN WITHIN FIRST TWO MONTHS OF OWNERSHIP AND CONTINUES TO THIS DAY. SIGNIFICANT LAG (2-3 SECONDS) OCCURS WHEN ACCELERATING WHILE MOVING OR WHILE NEARLY STOPPED CREATING UNSAFE DRIVING CONDITIONS WHEN ENTERING AN INTERSECTION, MERGING INTO TRAFFIC, OR ACCELERATING TO AVOID A COLLISION. SERVICE ... Read more
Incident date: Jun 1, 2011
THE 3RD BRAKE LIGHT (THE ONE IN THE BACK WINDSHIELD) COMES ON AND OFF INTERMITTENTLY. IT WILL GO OUT WHILE IM BRAKING OR SOMETIMES ITS REALLY DIM. I DON'T KNOW WHAT THE ISSUE IS. I AM CONSTANTLY PARANOID ABOUT THE BRAKE LIGHTS SINCE THAT IS THE ONLY ONE I CAN ACTUALLY SEE WHILE DRIVING. I CATCH MYSELF BRAKING IF I PASS A SIGN SO I CAN SEE THE REFLECTION TO VERIFY THAT THE OTHER BRAKE LIGHTS ARE WO... Read more
Incident date: Mar 27, 2012
VEHICLES FUEL GAUGE NEEDLE DISPLAYED HALF TANK OF GAS. VEHICLE DIED OUT IN THE MIDDLE OF TRAFFIC. THERE WAS NO FUEL IN THE VEHICLE. THE FUEL GAUGE IS HIGHLY DEFECTIVE. *TR
Incident date: Mar 11, 2010
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO A LOCAL MECHANIC, WHO STATED THAT THE CRANK POSITION SENSOR AND THE CAM POSITION SENSOR NEEDED TO BE REPLACED. THE MECHANIC REPLACED BOTH SENSORS. AFTER REPLACING BOTH SENSORS, THE F... Read more
Incident date: Mar 3, 2009
INFINITI HAS RECEIVED MANY COMPLAINTS ABOUT THE BROKEN DRIVER SEAT LEANING INTO THE CENTER CONSOLE BECAUSE IT IS WELL DOCUMENTED IN THE NICOCLUB.COM FORUM "2006 M45 SEAT LEANING INTO GLOVE BOX." WHILE MY CAR WAS BEING SERVICED IN 2008-2009 TIMEFRAME, I CALLED INFINITI OF WILLOW GROVE PA AND ASKED THEM TO LOOK AT THE SEAT BECAUSE IT SEEMED TO ROCK WHEN COMING TO A STOP OR ACCELERATING. I WAS TOLD... Read more
Incident date: Feb 16, 2011
I LOSE COMPLETE CONTROL OF MY CLIMATE CONTROL WHICH RESULTS IN MY A/C BEING STUCK ON. MY RADIO CONTROLS ARE ALSO GONE. THE WHOLE CENTER DASH IS IN COMPLETE ELECTRICAL FAILURE. THIS IS A HAZARD DUE TO WINDOWS FOGGING UP WHILE DRIVING. ALSO I'VE RESEARCHED THAT THERE ARE RECALLS ONLY FOR SEDANS, I DON'T UNDERSTAND THIS BECAUSE THE SAME PARTS ARE IN THE COUPES. *TR
Incident date: Feb 16, 2011
I LOSE COMPLETE CONTROL OF MY CLIMATE CONTROL WHICH RESULTS IN MY A/C BEING STUCK ON. MY RADIO CONTROLS ARE ALSO GONE. THE WHOLE CENTER DASH IS IN COMPLETE ELECTRICAL FAILURE. THIS IS A HAZARD DUE TO WINDOWS FOGGING UP WHILE DRIVING. ALSO I'VE RESEARCHED THAT THERE ARE RECALLS ONLY FOR SEDANS, I DON'T UNDERSTAND THIS BECAUSE THE SAME PARTS ARE IN THE COUPES. *TR
Incident date: Mar 12, 2012
WARM AIR WAS COMING OUT OF THE VENTS. I TOOK IT TO THE LOCAL INFINITI DEALER AND THIS WAS THE DIAGNOSIS. COMPRESSOR : CLUTCH FAILED TO ENGAGE IN COMPRESSOR & THEREFORE I HAD NO AIR CONDITIONING. I BOUGHT THE VEHICLE NEW IN OCTOBER OF 2006. IT ONLY HAS 35,800 MILES. THERE IS NO REASON FOR A COMPRESSOR ON ANY CAR TO MALFUNCTION AT 35,000 MILES AND CERTAINLY NOT ON A LUXURY AUTO. PARTS WERE $830,... Read more
Incident date: Mar 13, 2012
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER SIDE SEAT BRACKET FRACTURED, CAUSING THE SEAT TO MOVE WHILE THE VEHICLE WAS IN MOTION. THE DEALER ADVISED THE CONTACT TO REPLACE THE SEAT BOTTOM AT HIS EXPENSE. THE MANUFACTURER WAS AWARE OF THE FAILURE BUT FAILED TO OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 76,92... Read more
Incident date: Dec 1, 2011
INFINITI G35 HEATER AND AC CONTROLS ARE INOPERATIVE WHICH CAN BE DANGEROUS WHEN DRIVING IN THE WINTER IF DEFROSTERS DON'T WORK! *JS
Incident date: Feb 15, 2012
TL* THE CONTACT OWNS 2003 INFINITI G35. THE CONTACT STATED THAT THE AIR CONDITIONING SYSTEM AND THE ELECTRONIC SOUND SYSTEM FAILED DUE TO A DEFECTIVE CIRCUIT BOARD. THE AIR CONDITION WOULD NOT BLOW COLD AIR AND THE RADIO COULD NOT BE TURNED ON. THE MANUFACTURER WAS CONTACTED BUT DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 251,300 AND THE CURRENT MILEAGE WA... Read more
Incident date: Jun 21, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35X SEDAN. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVEL READINGS. THE FUEL WOULD PROVIDE AN EMPTY READING WHEN THE FUEL TANK WAS FULL AND ONCE THE FUEL TANK REACHED ONE HALF FULL, THE FUEL GAUGE WOULD FLUCTUATE BACK AND FORTH. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS 70,000 ... Read more
Incident date: Jun 16, 2011
MY THIRD BRAKE LIGHT HAS GONE OUT! FLICKERS AND COULD CAUSE AN UNWANTED ACCIDENT! *TR
Incident date: Mar 16, 2012
I RECENTLY PURCHASED THIS CAR FROM A NISSAN DEALERSHIP AND IT HAPPENED ON THE FIRST AND SECOND DAY OWNING IT. THE FIRST DAY HAPPENED WHEN I PULLED INTO THE GAS STATION TAXING TO THE GAS PUMP AND ALL THE SUDDEN, THE STEERING WHEEL STARTED TO GET HARDEN. I LOOKED AT THE RPM GAUGE AND IT WAS DOWN TO ZERO WHILE I WAS IN "D" MODE. SO SHIFTED TO PARK AND RESTART THE ENGINE, THEN IT WORKS AGAIN. THE SECO... Read more
Incident date: Feb 9, 2010
AS I WAS TRAVELING DOWN THE ROAD, MY A/C TURNED ON BY ITSELF AND MY RADIO DISPLAY WENT AWAY. I WAS UNABLE TO TURN OFF MY A/C OR CONTROL MY RADIO. NONE OF THE BUTTONS ON THE CENTER CONSOLE WORKED. *TR
Incident date: Mar 14, 2012
I OWN A 6-SPEED MANUAL TRANSMISSION AND THE CAR IS CONSUMING A TREMENDOUS AMOUNT OF ENGINE OIL. I AM POURING TWO QUARTS OF OIL IN IT EVERY 3 - 4 DAYS. AT THIS POINT, THE OIL IS LEAKING INTO THE COMBUSTION CHAMBER PRODUCING WHITE FUMES OUT THE TAILPIPE. I REACHED OUT TO INFINITI?S CONSUMER AFFAIRS DEPARTMENT WITH THE ISSUE AND THEY ADVISED ME TO TAKE THE CAR IN TO AN AUTHORIZED INFINITI SERVICE CEN... Read more
Incident date: Dec 15, 2009
PURCHASED 2003 INFINITI M45 IN DECEMBER OF 2009. THE FUEL GAUGE DID NOT READ CORRECTLY AS OF PURCHASE DATE, ALWAYS READING HALF FULL TO FULL. DEALER INSPECTION FOUND THAT ENTIRE CLUSTER NEEDS REPLACED. *TR
Incident date: Oct 21, 2011
I BOUGHT A 2003 INFINITI M45 FROM A PRIVATE LOT, AND THE GAS GAUGE SHOWED FULL. I DROVE THIS VEHICLE ABOUT 20 MILES THAT DAY AND IT DIED ON THE STREET WHILE I WAS DRIVING THROUGH MY RESIDENCE. COULDN'T FIGURE IT OUT UNTIL WE SMELLED GAS SO I HAD TO HAVE SOMEONE TO BRING ME GAS IN A GAS CAN AND THE CAR STARTED RIGHT UP. THE PRIVATE LOT DIDN'T WANT TO DO ANYTHING ABOUT IT SINCE I DROVE IT OFF THE... Read more
Incident date: Sep 30, 2011
THIS VEHICLE'S YEAR, MAKE AND MODEL HAS A KNOWN FUEL GAUGE ISSUE THAT NISSAN/INFINITI CHOSE TO IGNORE FOR THE LONGEST TIME. I THOUGHT I WAS ONE OF THE LUCKY ONES BECAUSE MY CAR DIDN'T HAVE THE ISSUE BUT IT HAPPENED BACK IN SEPTEMBER OF 2011 WHILE DRIVING HOME FROM WORK. LUCKILY, IT WAS ONLY ME IN THE CAR AND I WAS ABLE TO COAST ONTO THE SHOULDER AND CALL MY WIFE TO BRING GAS FOR ME. *TR
Incident date: Mar 10, 2012
THE CAR STALLED WHEN I WAS DRIVING ON 880 FREEWAY LEFT LANE. LUCKILY I SUCCEEDED TO STEER THE CAR THROUGH THE LANES TO THE RIGHT CURB. WHEN I LOOKED AT THE FUEL GAUGE (ASKED BY POLICE OFFICER THAT STOPPED BY), IT SHOWED SLIGHTLY MORE THAN ONE QUARTER. THE CAR WAS TOWED TO FRONTIER INFINITI DEALERSHIP IN SANTA CLARA. THE DEALERSHIP CHECKED THE CAR AND CLAIMS THAT THE GAS TANK WAS EMPTY. SO IT LOOK... Read more
Incident date: Jul 1, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CONTROLS FOR THE RADIO AND AIR CONDITIONER/HEATING SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE W... Read more
Incident date: Sep 15, 2010
THIS RELATES TO NHTSA INVESTIGATION PE11038. I WRITE ABOUT A FAULTY DESIGN THAT INFINITI DID NOT RECALL AND WILL NOT TAKE RESPONSIBILITY FOR. SOME TIME AGO, MY FUEL GAUGE BECAME ERRATIC, THEN THE "SERVICE ENGINE SOON" LIGHT WENT ON. THE TROUBLE CODE, P0462, WAS FOR "FUEL LEVEL SENSOR A CIRCUIT LOW INPUT" (NOT REALLY NEWS SINCE THE GAUGE WASN'T WORKING). I TOOK IT TO A SHOP THAT REPLACED THE... Read more
Incident date: Mar 24, 2011
THE FUEL GAUGE DOES NOT ACCURATELY REFLECT ACTUAL FUEL LEVEL. IT READS FULL 100% OF THE TIME REGARDLESS OF HOW MUCH FUEL IS ACTUALLY IN THE TANK. *TR
Incident date: Mar 24, 2011
THE FUEL GAUGE DOES NOT ACCURATELY REFLECT ACTUAL FUEL LEVEL. IT READS FULL 100% OF THE TIME REGARDLESS OF HOW MUCH FUEL IS ACTUALLY IN THE TANK. *TR
Incident date: Mar 12, 2012
TODAY, WHILE MY WIFE WAS DRIVING OUR 2004 INFINITI QX56 WITH 106,134 MILES, SHE EXPERIENCED A COMPLETE BRAKE FAILURE, ALONG WITH THE "BRAKE" DASHBOARD WARNING LIGHT. IT WAS DESCRIBED TO ME AS THE STEERING WHEEL AND BRAKE PEDAL SHAKING, A LOUD NOISE FROM UNDER THE VEHICLE, AND THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR. THIS EXACT SAME ISSUE IS ALL OVER THE INFINITI QX56 / NISSAN ARMADA FORUM... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: Jun 1, 2011
MARCH 5. 2012, ON THE WAY HOME FROM PICKING MY SON UP AT BASKETBALL PRACTICE, I NOTICED THE CAR LOSING POWER. I TOLD MY SON, SOMETHING WAS WRONG WITH THE CAR, HE ASKED WHAT AND I SAID I'M PRESSING THE GAS THE CAR IS NOT RESPONDING. AT THE POINT WHERE THE STREET BECAME TWO LANES, I GOT OVER INTO THE #2 LANE (CLOSEST TO THE CURB). I WAS TRULY PANICKED BECAUSE I WAS ON A VERY DARK STREET (INDIANA ... Read more
Incident date: Aug 8, 2011
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT INSPECTED THE VEHICLE AND STATED THAT THE VEHICLE HAD RUN OUT OF FUEL BUT THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS FULL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Incident date: Feb 22, 2012
TL* THE CONTACT OWNS A 2011 INFINITY G37 X . THE CONTACT STATED THAT WHILE DRIVING 40 MPH AND WITHOUT WARNING, THE VEHICLE STARTED TO HESITATE WHEN THE CONTACT DEPRESSED THE ACCELERATOR. THE CONTACT HAD TO USE EXTREME PRESSURE TO GET THE ACCELERATOR PEDAL TO RESPOND. THE DEALER WAS CONTACTED AND STATED THAT THERE WAS A REMEDY IN THE WORKS FOR THE FAILURE BUT WAS NOT YET AVAILABLE. THE VEHICLE WAS ... Read more
Incident date: Mar 4, 2012
WHILE PULLING INTO A PARKING PLACE IN A SHOPPING CENTER, WITH MY RIGHT FOOT ON THE BRAKE AND THE CAR STOPPED, THE MOTOR RACED AND THE BACK TIRES SPUN AT HIGH SPEED, I TURNED THE CAR OFF AND HAD IT TOWED TO THE DEALER WHERE IT IS NOW. THIS IS THE SECOND TIME THIS HAS HAPPENED, I DROVE THE CAR AFTER THE FIRST EVENT BECAUSE I WAS NOT SURE WHAT HAPPENED. I BELIEVE THIS IS VERY DANGEROUS. I FIND ONL... Read more
Incident date: Oct 11, 2011
MY INFINITI CAR'S(G35 2003) RADIO/AC CONTROLS HAVE FAILED. I CAN ONLY OPERATE THE RADIO FROM MY STEERING WHEEL CONTROL.( CANNOT OPERATE THE AC/HEATER. LUCKILY IT IS WINTER TIME AND IS STUCK IN AUTO MODE AT 68 F) IT SEEMS THAT INFINITI HAD A RECALL FOR AUDIO CONTROLLER CARD FAILURE IN 2003 -ITB03-007B SERVICE CAMPAIGN -VOLUNTARY SERVICE CAMPAIGN 2003 INFINITI G35 SEDAN; AUDIO FINISHER CIRCUIT BOA... Read more
Incident date: Oct 11, 2011
MY INFINITI CAR'S(G35 2003) RADIO/AC CONTROLS HAVE FAILED. I CAN ONLY OPERATE THE RADIO FROM MY STEERING WHEEL CONTROL.( CANNOT OPERATE THE AC/HEATER. LUCKILY IT IS WINTER TIME AND IS STUCK IN AUTO MODE AT 68 F) IT SEEMS THAT INFINITI HAD A RECALL FOR AUDIO CONTROLLER CARD FAILURE IN 2003 -ITB03-007B SERVICE CAMPAIGN -VOLUNTARY SERVICE CAMPAIGN 2003 INFINITI G35 SEDAN; AUDIO FINISHER CIRCUIT BOA... Read more
Incident date: Mar 5, 2012
THE THIRD BRAKE LIGHT ON MY INFINITI G35 HAS FAILED. THE DEALERSHIP WANTS TO CHARGE $316 FOR THE PART AND $120 FOR THE PART. THIS IS A SAFETY FEATURE ON THE CAR AND I FEAR GETTING REAR ENDED AS CARS AND TRUCK BEHIND ME HAVE HAD TO BRAKE HARD AT TIMES. PLEASE REQUIRE INFINITI TO RECALL THIS AND REPAIR THESE FOR FREE. *TR
Incident date: Nov 19, 2011
PURCHASED CAR, USED, 6/2011. WAS TOLD IT WAS A OWNER BUY BACK DUE TO IT NOT STARTING. FINANCE MANAGER GUARANTEED PROBLEM HAD BEEN FIXED. IN SEPTEMBER 2011 CAR STARTED HESITATING TO START-REQUIRING ME TO LET MY FOOT OFF BRAKE/CLUTCH. INSTRUMENT PANEL WOULD ILLUMINATE BUT CAR WOULD NOT START. IT COULD TAKE UP TO 6 TIMES OF THE BRAKE/CLUTCH EASEMENT FOR CAR TO START. ON 11/19/11 I BROUGHT CAR IN TO... Read more
Incident date: Sep 2, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G37 SEDAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO ACCELERATE AT APPROXIMATELY 20 MH, THE VEHICLE WOULD EXHIBIT A ONE SECOND DELAY BEFORE RESPONDING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE NATURE OF THE PROBLEM COULD NOT BE CORRECTED DUE TO IT BEING A NORMAL CHARACTERISTIC OF HOW THE VEHICLE WAS DESIGNED TO OPERATE. THE ... Read more
Incident date: Nov 9, 2010
ON NOVEMBER 09, 2011 WE WERE INVOLVED IN A FOUR VEHICLE CRASH. WE WERE DRIVING NORTHBOUND ON THE HIGHWAY WHEN A VEHICLE DRIVING AT LEAST AT 70 MPH STRUCK US FROM BEHIND, CAUSING OUR VEHICLE TO IMPACT ANOTHER VEHICLE IN THE FRONT. MY VEHICLE WAS A DECLARED A TOTAL LOSS, NONE OF THE AIRBAGS IN MY VEHICLE DEPLOYED WITH THE IMPACTS. DUE TO AIRBAG FAILURE MY HUSBAND AND I RECEIVED SEVERE INJURIES. *TR
Crash
2 injured
Incident date: Sep 9, 2010
AFTER APPROX. 60,000 MILES I BEGAN TO STALL OUT. THIS HAPPENED 2 TIMES BEFORE I COMPLETELY FIGURED OUT THAT I WAS OUT OF GAS BUT YET MY FUEL GAUGE READ HALF A TANK OR MORE. AFTER STALLING A 3RD TIME AND FOUND OUT THAT IT WAS MISREADING THE FUEL LEVEL AND LUCKILY I HAD PURCHASED A GAS JUG TO CARRY IN MY TRUNK AT ALL TIMES. INFINITI REFUSED TO GIVE ME A FREE EVALUATION, $140 COST, AND I ENDED UP HA... Read more
Incident date: Feb 28, 2012
TL* THE CONTACT OWNS A 2008 INFINITI EX-35. THE CONTACT STATED THAT THE REAR VIEW MIRRORS CREATED BLIND SPOTS. THE BLIND SPOTS CAUSED AN OBSTRUCTION AND THE CONTACT WAS UNABLE TO SEE AN ONCOMING VEHICLE AND CAUSED A CRASH. THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SIDE VIEW MIRRORS WERE TOO LARGE AND PREVEN... Read more
Crash
Incident date: Jun 15, 2011
THIS CAR HAS A WELL-KNOWN ISSUE WITH THE FUEL GAUGE WHERE IT NO LONGER WORKS CORRECTLY. THIS RESULTED IN MY CAR RUNNING OUT OF FUEL AS THE INSTRUMENT WAS NOT WORKING CORRECTLY TO NOTIFY ME OF MY CORRECT FUEL AMOUNT, LEAVING ME STRANDED ON THE HIGHWAY. I BELIEVE THIS ISSUE IS ALREADY UNDER INVESTIGATION BY THE NHTSA. A RECALL SHOULD HAVE BEEN ISSUED FOR THIS AS IT IS A MANUFACTURER DEFECT. *TR
Incident date: Feb 26, 2012
TL* THE CONTACT OWNS A 2003 INFINITY G35 . THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR CONDITIONING WAS TURNED ON WITHOUT THE CONTACT OPERATING IT, CAUSING THE FRONT WINDSHIELD TO FOG WITH AT TEMPERATURES OF 60 DEGREES. THE CONTACT HAD ZERO VISIBILITY WHEN DRIVING THE VEHICLE. THE DEALER WAS CONTACTED AND THEY DIAGNOSED THAT THE AUDIO FINISHER CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEH... Read more
Incident date: Feb 21, 2012
PASSENGER SIDE AIR BAGS FAILURE WARNING LIGHT IS BLINKING...THIS IS THE SECOND OCCURRENCE. INFINITI IS REFUSING TO REPAIR THIS KNOW ISSUE BY NOT WANTING TO REPLACE THE AIRBAG AT NO COST. THEY HAVE TRIED A MINOR FIX FOR THE PROBLEM THAT DID NOT INCLUDE REPLACING THE AIRBAG AND NOW THEY WANT ME TO PAY $2,000 TO REPLACE IT. *TR
Incident date: Feb 16, 2012
HELLO, I OWN A 2004 INFINITY M45 AND I WISH TO FILE A COMPLAINT. MY GAS GAUGE DOESN'T FUNCTION PROPERLY AND IT READS HALF FULL AT EMPTY WHICH CAUSED MY WIFE TO STALL OUT AT NIGHT!!!!! ON THE HIGHWAY!!!!! I THOUGHT IT MAY HAVE BEEN JUST MY CAR AT FIRST UNTIL I GOOGLED IT REALIZING THERE ARE THOUSANDS OF IDENTICAL INCIDENTS. MY CHECK ENGINE LIGHT IS ALSO ON READING P0461 FAULTY FUEL SENSOR. I HOP... Read more
Incident date: Feb 21, 2012
THIS IS A HARDTOP CONVERTIBLE CAR WHOSE ROOF FOLDS INTO THE TRUNK SPACE WHEN THE TOP IS DOWN. UNLIKE A PREVIOUS HARDTOP CONVERTIBLE I OWNED (VOLKSWAGEN EOS), THE ROOF ON THE INFINITI GOES DOWN EVEN WHEN THERE IS AN OBSTRUCTION IN THE TRUNK SPACE (SUCH AS A BOOK). [THE ROOF OF THE EOS WOULD NOT GO DOWN UNTIL THE OBSTRUCTION WAS REMOVED]. THIS HAS HAPPENED TWICE WITH THE INFINITI, CAUSING THOUSAN... Read more