Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 9, 2012
AT ABOUT 60 SPEED ON THE HIGHWAY, ALL ENGINE LIGHTS CAME ON AND THE ENGINE TURNED OFF. THE CAR STEERING WHEEL LOCKS UP. I PULLED OVER TO THE SHOULDER AND SUCCESSFULLY RESTARTED THE CAR AFTER ABOUT 10 ATTEMPTS. THE CAR STARTED AGAIN AND RAN WELL FOR ANOTHER 10 MINUTES. AGAIN, AT ABOUT 60 MILES PER HOUR, THE ENGINE HALTED AND I HAD TO CHANGE 3 LANES TO GET TO A SHOULDER. THE CARS BEHIND ME WERE COMI... Read more
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE MAINTENANCE WHEN THE MECHANIC ADVISED THAT THE HEAT SHIELDS THAT COVERED THE CATALYTIC CONVERTER AND PIPES WERE RUSTED AND CORRODED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A COMPLAINT ON BEHALF OF THE CONTACT, ADVISING THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTUR... Read more
Incident date: May 5, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE STALLED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED BEFORE THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE CAMSHAFT SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILUR... Read more
Incident date: Feb 7, 2012
MY FIRST ISSUE:ENGINE OIL CONSUMPTION I AM AN OWNER OF A 2005 INFINITI G35 5AT. I BOUGHT IT CERTIFIED PRE-OWNED AT 62,000 MILES 2 YEARS AGO. FROM LAST YEAR (WHEN THE VEHICLE WAS AT 78000) MILES I STARTED TO HAVE SEVERE OIL CONSUMPTION PROBLEMS. ONE DAY I TOOK IT TO GET AN OIL CHANGE AND THE MECHANIC NOTICED I ONLY HAD ONE QUART OF OIL LEFT. BY THE NEXT 1000 MILES (AFTER THE OIL CHANGE) THE OIL L... Read more
Incident date: Feb 7, 2012
MY FIRST ISSUE:ENGINE OIL CONSUMPTION I AM AN OWNER OF A 2005 INFINITI G35 5AT. I BOUGHT IT CERTIFIED PRE-OWNED AT 62,000 MILES 2 YEARS AGO. FROM LAST YEAR (WHEN THE VEHICLE WAS AT 78000) MILES I STARTED TO HAVE SEVERE OIL CONSUMPTION PROBLEMS. ONE DAY I TOOK IT TO GET AN OIL CHANGE AND THE MECHANIC NOTICED I ONLY HAD ONE QUART OF OIL LEFT. BY THE NEXT 1000 MILES (AFTER THE OIL CHANGE) THE OIL L... Read more
Incident date: Apr 6, 2012
TL* THE CONTACT OWNS A 2005 INFINITI G35X SEDAN. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHERE THE PROBLEM WAS DETERMINED TO BE AN OPEN CIRCUIT IN THE RIGHT SIDE MODULE. THE DEECTIVE MODULE WAS REPLACED. THE DEALER INFORMED THE CONTACT THAT THERE WAS A SHORT CIRCUIT IN THE AIR BAG ON THE FRONT PASSENGER SIDE. THE FAILURE MILEAGE WAS 51,00... Read more
Incident date: Apr 6, 2012
TL* THE CONTACT OWNS A 2005 INFINITI G35X SEDAN. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHERE THE PROBLEM WAS DETERMINED TO BE AN OPEN CIRCUIT IN THE RIGHT SIDE MODULE. THE DEECTIVE MODULE WAS REPLACED. THE DEALER INFORMED THE CONTACT THAT THERE WAS A SHORT CIRCUIT IN THE AIR BAG ON THE FRONT PASSENGER SIDE. THE FAILURE MILEAGE WAS 51,00... Read more
Incident date: Feb 28, 2012
TL* THE CONTACT OWNS A 2003 INFINTI G35. THE CONTACT WAS DRIVING 45 MPH WHEN BOTH THE AIR CONDITIONING UNIT AND RADIO POWERING ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 84,000.
Incident date: Aug 11, 2011
I HAVE HAD TWO TRANSMISSIONS IN THIS 2002 INFINITI I35 AND NOW MAY HAVE TO HAVE THE THIRD. SUMMER OF 2011 I EXPERIENCED INTERMITTENT ISSUES WITH THE ENGINE RACING AND THE TRANSMISSION APPARENTLY DISENGAGING, WITH NO POWER TO THE WHEELS. FIRST TIME I TOOK IT TO THE DEALER THEY COULDN'T DETECT ANY PROBLEMS AS THERE WAS NO SERVICE ENGINE SOON WARNING ON THE DASH BOARD SO THEIR COMPUTER COULDN'T DET... Read more
Incident date: Aug 11, 2011
I HAVE HAD TWO TRANSMISSIONS IN THIS 2002 INFINITI I35 AND NOW MAY HAVE TO HAVE THE THIRD. SUMMER OF 2011 I EXPERIENCED INTERMITTENT ISSUES WITH THE ENGINE RACING AND THE TRANSMISSION APPARENTLY DISENGAGING, WITH NO POWER TO THE WHEELS. FIRST TIME I TOOK IT TO THE DEALER THEY COULDN'T DETECT ANY PROBLEMS AS THERE WAS NO SERVICE ENGINE SOON WARNING ON THE DASH BOARD SO THEIR COMPUTER COULDN'T DET... Read more
Incident date: Aug 11, 2011
I HAVE HAD TWO TRANSMISSIONS IN THIS 2002 INFINITI I35 AND NOW MAY HAVE TO HAVE THE THIRD. SUMMER OF 2011 I EXPERIENCED INTERMITTENT ISSUES WITH THE ENGINE RACING AND THE TRANSMISSION APPARENTLY DISENGAGING, WITH NO POWER TO THE WHEELS. FIRST TIME I TOOK IT TO THE DEALER THEY COULDN'T DETECT ANY PROBLEMS AS THERE WAS NO SERVICE ENGINE SOON WARNING ON THE DASH BOARD SO THEIR COMPUTER COULDN'T DET... Read more
Incident date: May 10, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE RADIO AND AIR CONDITIONING WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 65,000.
Incident date: Apr 29, 2012
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 45 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT CONTINUED TO STALL CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC. THE MECHANIC STATED THE CRANK POSITION SENSOR WOULD HAVE TO BE REPLACED AND INFORMED THE CONTACT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUM... Read more
Incident date: Feb 9, 2012
MY INFINITI SEAT BRACKET BROKE AND IT ROCKING BACK AND FORTH LIKE A ROCKING CHAIR. IT IS VARY DANGEROUS AND I HAVE READ SEVERAL OTHER REPORTED CASES INCLUDING FIVE OR SIX REPORTED ON THIS SITE. I HAD THE SAME RESPONSE THAT ONE OTHER HAD ON THIS SITE FROM THE INFINITI DEALER, THE DRIVER'S WEIGHT. I TOO, AM THE ONLY DRIVER OF THIS VEHICLE AND THIS IS MY 4TH NISSAN PRODUCT INCLUDING MY LAST MAXIMA TH... Read more
Incident date: Apr 29, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE RADIO WOULD FAIL INTERMITTENTLY AND WAS DRAINING THE BATTERY CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED FOR THE FAILURE NOR REPAIRED. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 195,000.
Incident date: Apr 16, 2012
I'M SINCERELY WITH NO RECOURSE TO FIXING WHAT IS WRONG WITH MY CAR SINCE IT HAS BEEN PURCHASED. I BOUGHT THE VEHICLE IN 2007 AND THE VERY DAY I BOUGHT THE VEHICLE, IT RAN OUT OF GAS EVEN THOUGH THE FUEL GAUGE CLUSTER SHOWED IT WAS HALF FULL. I TOOK IT BACK TO THE DEALERSHIP AND THEY "FIXED" IT. I THEN FOUND OUT THERE WAS A RECALL AND I WENT BACK TO MY DEALERSHIP BECAUSE MY FUEL GAUGE STILL DOES NO... Read more
Incident date: Apr 19, 2012
TL* THE CONTACT OWNS A 2008 INFINITI G37S. THE CONTACT STATED THAT WHILE MERGING OFF AN EXIT RAMP AT 60 MPH, HE ATTEMPTED TO SHIFT INTO A LOWER GEAR BUT THE CLUTCH REMAINED STUCK IN NEUTRAL. THE CONTACT WAS UNABLE TO SHIFT GEARS. THE CONTACT SAFELY MERGED ONTO THE SHOULDER WITH THE GEAR IN NEUTRAL. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHO STATED THAT THE FAILURE WAS A DRIVER'S ERROR. THE VEHI... Read more
Incident date: Apr 16, 2012
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE DRIVING 60 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 5,000.
Incident date: Apr 20, 2012
THE AUDIO AND TEMPERATURE CONTROLS BECOME INOPERABLE BECAUSE OF A KNOWN ISSUE WITH THE AUDIO FINISHER CIRCUIT BOARD. MY TEMPERATURE WAS STUCK AT 90 DEGREES AT MAXIMUM OUTPUT, WITH NO POSSIBLE WAY TO SHUT IT OFF. THERE WAS A VOLUNTARY RECALL FOR 2003 G35 SEDANS WITH THIS ISSUE (INFINITI RECALL # P31040), BUT NOT FOR COUPES. FROM ONLINE RESEARCH, THERE APPEARS TO BE NUMEROUS CASES WHERE THE SAME ISS... Read more
Incident date: Apr 20, 2012
THE AUDIO AND TEMPERATURE CONTROLS BECOME INOPERABLE BECAUSE OF A KNOWN ISSUE WITH THE AUDIO FINISHER CIRCUIT BOARD. MY TEMPERATURE WAS STUCK AT 90 DEGREES AT MAXIMUM OUTPUT, WITH NO POSSIBLE WAY TO SHUT IT OFF. THERE WAS A VOLUNTARY RECALL FOR 2003 G35 SEDANS WITH THIS ISSUE (INFINITI RECALL # P31040), BUT NOT FOR COUPES. FROM ONLINE RESEARCH, THERE APPEARS TO BE NUMEROUS CASES WHERE THE SAME ISS... Read more
Incident date: Apr 20, 2012
THE AUDIO AND TEMPERATURE CONTROLS BECOME INOPERABLE BECAUSE OF A KNOWN ISSUE WITH THE AUDIO FINISHER CIRCUIT BOARD. MY TEMPERATURE WAS STUCK AT 90 DEGREES AT MAXIMUM OUTPUT, WITH NO POSSIBLE WAY TO SHUT IT OFF. THERE WAS A VOLUNTARY RECALL FOR 2003 G35 SEDANS WITH THIS ISSUE (INFINITI RECALL # P31040), BUT NOT FOR COUPES. FROM ONLINE RESEARCH, THERE APPEARS TO BE NUMEROUS CASES WHERE THE SAME ISS... Read more
Incident date: Nov 17, 2010
REPEATED ATTEMPTS TO FIX AIRBAG AFTER SEVERAL HUNDRED DOLLARS OF OWNER EXPENSES HAVE NOT RESOLVED THE PROBLEM. LATEST ESTIMATE IS ANOTHER 1200 TO FIX A HARNESS THAT WAS PREVIOUSLY UNDIAGNOSED. *TR
Incident date: Apr 10, 2012
GAUGE SAID HALF A TANK BUT WAS EMPTY CAR CUT OFF ON HIGHWAY DAM NEAR KILLED ME I WAS IN FAST LANE. *JS
Incident date: Apr 17, 2012
MY CAR SHOULD BE INCLUDED ON THE CAM SHAFT SENSOR RECALL 03V455000 THE CAR STALLS WHILE DRIVING WITH THE VDC AND SERVICE ENGINE SOON LIGHTS TURNING ON. *JS
Incident date: Apr 17, 2012
MY CAR SHOULD BE INCLUDED ON THE CAM SHAFT SENSOR RECALL 03V455000 THE CAR STALLS WHILE DRIVING WITH THE VDC AND SERVICE ENGINE SOON LIGHTS TURNING ON. *JS
Incident date: Mar 1, 2012
2006 AND 2007 INFINITI M35'S HAVE WELL DOCUMENTED PROBLEMS WITH THE SEAT TRACK BREAKING. IT ACTUALLY STARTS OFF BY THE SEAT SLIDING BACK AND FORTH DURING BRAKING AND ACCELERATING. IT THEN GETS PROGRESSIVELY WORSE AS TIME GOES ON TILL THE SEAT RAIL ITSELF BREAKS. AT THAT POINT THE SEAT MOVES AND LEANS INTO THE CENTER CONSOLE. I HAD A 2006 INFINITI M35 WITH THIS PROBLEM AND I NOW HAVE A 2007 INF... Read more
Incident date: Apr 13, 2011
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE DRIVER SIDE DASHBOARD AREA WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 20,000.
Incident date: Mar 20, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT STATED THAT ALL OF THE CONTROLS ON THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED REPLACING THE ELECTRICAL WIRING FOR THE INSTRUMENT PANEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000.
Incident date: Jan 11, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT STATED THAT THE RADIO, AIR AND HEATER FAILED. THE CONTACT STATED THAT THE CIRCUIT BOARD BEHIND THE BOSE RADIO SYSTEM CAUSED THE FAILURE. THE CONTACT STATED THAT THE SYSTEM WOULD FAIL SPORADICALLY BEFORE EVENTUALLY BECOMING COMPLETELY INOPERABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 100,000.
Incident date: Mar 14, 2012
I UNDERSTAND THE CARS SYMPTOMS ARE THE SAME DESCRIBED IN INFINITI'S ITB07048 BULLETIN (SUDDEN ACCELERATION), I WAS TOLD THE FIX IS FREE IN THE US BUT INFINITI IN PUERTO RICO WANTS TO CHARGE FOR THIS SAFETY ISSUE FIX. I UNDERSTAND PUERTO RICO HAS THE SAME REGULATIONS AS IN THE US WHEN TRANSIT IS REFERRED TO. WHY IS IT NOT A RECALL? *JS
Incident date: Mar 1, 2012
STEERING WHEEL TRAMLNES AND WANDERS. UNSAFE LANE CHANGING. BEFORE THE CAR COMES TO A FULL STOP, THE STEERING WHEEL MAY COME TO REST AT A 30 DEGREE ANGLE. *JS
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 30, 2012
MY GAS GAUGE SHOWS INCORRECT READINGS, I HAVE TO GO BY GALLONS OF GAS I PUT IN TO CAR TO DETERMINE MILES I CAN DRIVE. WHEN I START THE CAR GAUGE SHOWS ONE READING A FEW BLOCKS LATER IT SHOWS ANOTHER. MY CAR STOPPED SOME WEEKS AGO ON BUSY STREET WHEN GAUGE SHOWED A 1/4 OF A TANK ON THE GAUGE, I HAD TO CALL ROADSIDE SERVICE TO GET HOME. *TR
Incident date: Oct 19, 2011
INFINITI HAS COMPLETELY LEFT BEHIND OWNERS OF THE 2003 G35. THEY HAD A VOLUNTARY SERVICE CAMPAIGN TO FIX THE 'AUDIO FINISHER' BUT ALL THEY DID WAS PUT A BAND-AID ON THE PROBLEM. THEY ONLY FIX THE PROBLEM ONCE, THEN THE PROBLEM CONTINUES TO HAPPEN ABOUT ONCE A YEAR. THEY OBVIOUSLY DID NOT SET UP THE RADIO/AC CONTROLS PROPERLY WHEN THEY ORIGINALLY MADE THE CAR, WHICH IS EXACTLY WHY YOU WON'T SEE ... Read more
Incident date: Apr 6, 2012
ON 04/06/2012 I WAS DRIVING ON THE 60E FREEWAY IN THE #2 LANE GOING 65 MPH AND THE CAR SUDDENLY LOST ALL ACCELERATION. IT DROPPED FROM 65-40 WITHIN SECONDS AND THE CAR WOULD NOT RESPOND WHEN I PRESSED THE GAS PEDAL. I WAS BARELY ABLE TO GET TO THE RIGHT SHOULDER WITHOUT CAUSING AN ACCIDENT (THIS HAPPENED DURING RUSH HOUR). THE SHOULDER WAS EXTREMELY NARROW AND THE CAR WAS COMPLETELY DISABLED. WI... Read more
Incident date: Apr 12, 2012
DRIVING WITH MY TWO YOUNG CHILDREN ABOUT 35 MPH WHEN I DEPRESSED THE BRAKES THE CAR SHUTTERED BADLY ON THE FRONT END AND THE PEDDLE WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE BARELY SLOWED DOWN. LUCKILY THERE WAS NO-ONE IN FRONT OF ME OR I WOULD HAVE CRASHED. PROBLEM CONTINUED UNTIL THE VEHICLE WAS TURNED OFF AND RE-STARTED. EXTREMELY DANGEROUS!!! MANY OTHER SIMILAR ACCOUNTS AND IT DOESN'T ... Read more
Incident date: Apr 9, 2012
VEHICLE WAS PURCHASED USED IN DECEMBER 2009. STARTED NOTICING BRAKE SQUEALING & GRINDING, FRONT & REAR BRAKES HAD TO BE REPLACED IN FEBRUARY 2012. AFTER BRAKES WERE REPLACED THERE WAS AN INCIDENT BACKING OUT OF A DRIVEWAY WHILE BRAKING, HAD ONLY 20% BRAKES WITH LOUD GRINDING NOISE, BUT NO WARNING LIGHTS CAME ON. DECIDED TO REPLACE ROTORS AFTER THAT INCIDENT IN MARCH 2012. ON APRIL 9TH WHILE LEAVIN... Read more
Incident date: Apr 2, 2012
2003 INFINITY QX4. ATTORNEY WRITES ON BEHALF OF THE CONSUMER IN REGARDS TO THE FRONT DRIVER'S SIDE STRUT TOWER HOUSING UNIT *TGW THE LAWYER STATED HIS CLIENT'S VEHICLE WAS SEIZED BY INFINITI AND THEY OFFERED TO BUY THE VEHICLE BACK. HIS CLIENT NEVER RECEIVED A RECALL LETTER AND WAS ONLY MADE AWARE OF THE PROBLEM WHEN HE TOOK THE VEHICLE IN FOR SERVICING. RECALL# 11V244000. *JB UPDATED 08/09/12
Incident date: Apr 10, 2012
YESTERDAY APRIL 10,2012 I WAS DRIVING AND NEED TO STOP THE MY QX56 I FEEL A COMPLETE BRAKE FAILURE,BRAKE WARNING LIGHT ON AND A LOUD NOISE UNDER THE VEHICLE. BRAKE PEDAL DOING ALL THE DOWN TO THE FLOOR. AFTER TURNING THE VEHICLE OFF AND RESTART, EVERYTHING TURN BACK TO THE NORMAL AND WARNING LIGHT GONE. THIS IS SERIOUS ISSUE AND MANUFACTURER SHOULD FIX THE PROBLEM BEFORE ANY BODY DIE. *TR
Incident date: May 10, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 92,500.
Incident date: Jul 15, 2009
I BOUGHT MY CAR AT 52,000 MILES AND HAD A MINIMAL WARRANTY STILL IN PLACE. I NOTICED THAT A FEW MONTHS AFTER THE PURCHASE DATE MY CAR LOCKS STARTED ACTING UP. UNFORTUNATELY, BY THE TIME I BROUGHT IT TO THE DEALER THE WARRANTY WAS UP...STUPID ME! THEY WOULDN'T LOCK SOMETIMES, OR UNLOCK WHEN USING THE REMOTE, OR MANUALLY PRESSING THE BUTTONS NOT HE DOORS. THEY WOULD ALMOST GET STUCK, BECAUSE I COULD... Read more
Incident date: Jul 15, 2009
I BOUGHT MY CAR AT 52,000 MILES AND HAD A MINIMAL WARRANTY STILL IN PLACE. I NOTICED THAT A FEW MONTHS AFTER THE PURCHASE DATE MY CAR LOCKS STARTED ACTING UP. UNFORTUNATELY, BY THE TIME I BROUGHT IT TO THE DEALER THE WARRANTY WAS UP...STUPID ME! THEY WOULDN'T LOCK SOMETIMES, OR UNLOCK WHEN USING THE REMOTE, OR MANUALLY PRESSING THE BUTTONS NOT HE DOORS. THEY WOULD ALMOST GET STUCK, BECAUSE I COULD... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL WARNING HER THAT THE VEHICLE WAS SLIPPING INTO DIFFERENT GEARS. THE VEHICLE WAS ALSO SLOW TO RESPOND WHEN THE CONTACT ATTEMPTED TO ACCELERATE OR WHEN DECELERATING. IN ADDITION, THE HEAT WOULD ACTIVATE INDEPENDENTLY AND THE CONTACT WOULD HAVE TROUBLE TUR... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL WARNING HER THAT THE VEHICLE WAS SLIPPING INTO DIFFERENT GEARS. THE VEHICLE WAS ALSO SLOW TO RESPOND WHEN THE CONTACT ATTEMPTED TO ACCELERATE OR WHEN DECELERATING. IN ADDITION, THE HEAT WOULD ACTIVATE INDEPENDENTLY AND THE CONTACT WOULD HAVE TROUBLE TUR... Read more
Incident date: Apr 8, 2012
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE VEHICLE STALLED A SECOND TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED... Read more
Incident date: Apr 22, 2010
TL* THE CONTACT OWNS A 1997 INFINITI QX4. WHILE TRAVELING 55 MPH, THE VEHICLE BEGAN TO WOBBLE AND VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC ON SEVERAL OCCASIONS WHERE THE FRONT BUSHINGS, FRONT AXLES, TIE RODS, AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE CURRENT MILEAGE WAS 138,000 AND THE FAILURE MILEAGE WAS 110,000.
Incident date: Mar 30, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE CAM SHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED H... Read more