Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 5, 2025
The alternator with the etorque option. Truck is available upon request. Stellantis knows of the issues with the motor and doesn’t have a fix. The part to fix is on back order with no eta till available. I have been researching and some are without a vehicle up to a year. Dealers are aware of the situation. No warnings are shown prior to a total power loss failure. While driving home from work l... Read more
Incident date: Jul 6, 2024
Vehicle is getting errors for Emssions controls, parking brake, and sh-awd system faults all at the same time. Car will still function normally and codes will go off and come back intermittently. Also while reading the codes it will get a U3006-16 code for low voltage on the ecm. Confirmed battery is good under load test and alternator is charging at 14.2 volts.
Incident date: Jul 6, 2024
Vehicle is getting errors for Emssions controls, parking brake, and sh-awd system faults all at the same time. Car will still function normally and codes will go off and come back intermittently. Also while reading the codes it will get a U3006-16 code for low voltage on the ecm. Confirmed battery is good under load test and alternator is charging at 14.2 volts.
Incident date: May 18, 2025
The vehicle was a 2023 Toyota RAV4 hybrid. When the driver attempted to park the vehicle in a parking lot, it suddenly began moving forward without use of the accelerator. The driver applied the brakes but the pedal went to the floor without braking. The vehicle seemed to be moving faster than expected without use of the gas pedal and went through the parking lot. The driver stopped the vehicl... Read more
Crash
1 injured
Incident date: May 18, 2025
The vehicle was a 2023 Toyota RAV4 hybrid. When the driver attempted to park the vehicle in a parking lot, it suddenly began moving forward without use of the accelerator. The driver applied the brakes but the pedal went to the floor without braking. The vehicle seemed to be moving faster than expected without use of the gas pedal and went through the parking lot. The driver stopped the vehicl... Read more
Crash
1 injured
Incident date: Jun 29, 2025
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the s... Read more
Incident date: Jul 4, 2025
The engine shuts off, doesn’t start, check engine light flashing, losses power, jerks while driving it, i will get it up yo speed then will shut off or won’t move.
Incident date: Jul 2, 2025
After completing a right turn with a right turn signal, the vehicle will sometimes signal a left turn for 3 blinks. I can feel and hear a clicking from the turn signal switch when initiating the signal to turn right. GM issued TSB 24-NA-235 which was performed on my 2024 Colorado but it did not resolve the problem.
Incident date: Jul 2, 2025
2025 Kia Soul LX Headlights. Totally inadequate standard headlights. Higher end models get LED headlights but this standard light system on the LX is dangerous on anything but well lit streets. Safety should not be an option. I would have upgraded to a model that has adequate headlights but was unaware of how bad the standard headlights were until after purchase. These standard headlights should n... Read more
Incident date: Jun 23, 2025
Need new rotors and breaks purchased this vehicle with this issue and dealership or manufacturer want to fix this serious problem
Incident date: Apr 18, 2022
The transmission went out and radiator fluid temp high light came on. Fiat started to not be able to shift or too easily shifted by itself. The safety of others and myself were at risk because the car could have stopped or switched into other gears on the road and caused an accident.
Incident date: Apr 4, 2025
The contact owns a 2019 Mercedes-Benz CLS450. The contact stated while reversing, the rearview camera image was black. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V232000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred... Read more
Incident date: Feb 1, 2024
CVT transmission is making a loud noise and undrivable due to jerking motion every time I accelerate.
Incident date: Feb 1, 2024
The chrome plastic trim coating on the START/STOP button and also the steering wheel have peeled and are razor sharp. I cut myself badly on both pieces on my right fore fingertip and middle ring finger. I try to avoid placing my hand accross the horn of the steering wheel since this happened, but the trim there is very dangerously sharp. There is a recall on the same trim on 2017 cars (Service ... Read more
1 injured
Incident date: Feb 1, 2024
While in Reverse and in progress of backing out of a parking space, the live video feed of the rear-view camera froze. I did not realize the screen on the dashboard had frozen until I had already backed up several feet. Once I realized the video feed was a frozen, I stepped on the brake. This frozen video feed caused me to briefly back out of my parking spot blind and unaware if the area behin... Read more
Incident date: Jun 23, 2025
The dashboard leather on my 2020 Ram Longhorn (VIN [XXX] ) has severely bubbled and separated from the underlying structure. The warping creates dangerous glare and distortion in the windshield, compromising forward visibility. Additionally, the deformation extends over the passenger side airbag panel, raising serious concerns about whether the airbag can deploy correctly. This is a well-documente... Read more
Incident date: Jun 20, 2025
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned i... Read more
Incident date: Jun 18, 2025
ECM light came on, while going 60+ on expressway. Car lost ability to accelerate and began to sputter. Unable to adjust speed and had to pull over to shoulder in fast moving traffic.
Incident date: May 20, 2025
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Incident date: May 20, 2025
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Incident date: May 20, 2025
The sunroof exploded while driving down the highway.
2 injured
Incident date: Jun 1, 2025
Let me start by stating that this incident is just one of many occurrences that has happened to me with this vehicle. I was driving down a straight highway that was pretty heavily congested with traffic of other vehicles, when all of a sudden I felt a loss of power with the vehicle and some error codes came up on the dashboard indicating the engine needed to be serviced, start & stop was unavailab... Read more
Incident date: Apr 9, 2025
On [XXX] while driving at approximately 45 mph the check engine light came on and the car would not accelerate. It was towed to the Kia Dealership in Charleston South Carolina. A Code P1326 was diagnosed. They performed bearing clearance test and it passed. Also Performed software update. The car drove as normal until [XXX]. On [XXX] while on the interstate, going about 65 mph, the check engine ... Read more
Incident date: Jun 12, 2025
The contact owns a 2021 Nissan Altima. The contact stated that while driving at an undisclosed speed, there was an abnormally loud clicking sound coming from the vehicle. No warning light was illuminated. The vehicle was taken to the independent mechanic, where it was diagnosed with fractured front driver's and passenger's side axles. The contact was informed that the driver's and passenger's side... Read more
Incident date: Mar 10, 2025
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected and the contact was informed that the vehicle was unsafe to drive. The vehicle remained at the dealer. The contact stated that the manufacturer had exce... Read more
Incident date: Mar 10, 2025
Break stated feeling a thumping while driving, not breaking, ABS sensor came on dashboard. Car stated giving me a collision warning, pre-collision not available, hill assistant warning, Blind spot detection with cross traffic, and service advance tracking. ABS sensor is faulty. My car is stuck on slippery mode, it’s hard to turn, electrical system is faulty. Goats is not working, I can’t tur... Read more
Incident date: Mar 10, 2025
Break stated feeling a thumping while driving, not breaking, ABS sensor came on dashboard. Car stated giving me a collision warning, pre-collision not available, hill assistant warning, Blind spot detection with cross traffic, and service advance tracking. ABS sensor is faulty. My car is stuck on slippery mode, it’s hard to turn, electrical system is faulty. Goats is not working, I can’t tur... Read more
Incident date: Jun 1, 2025
Our car shuttered quite strongly on two occasions, while going at a low speed (around 5 miles per hour) and applying the brakes over a rough surface (pavers and a speed bump). We advised Larry H Miller Hyundai Peoria Service Department of this when we took the vehicle in for our complimentary maintenance on 12/03/24. They advised there was a TSB with this as a known issue and they found "7949 Fron... Read more
Incident date: Jun 10, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while the vehicle was parked, the contact noticed that the passenger's door B-Pillar trim had detached and flown off the vehicle. The vehicle was taken to the dealer; however,... Read more
Incident date: Oct 26, 2024
Vehicle alignment caused per mature outside tire wear on both front tires. Service bulletin found for different trim level but not for my vehicle. Dealership suggested paying for alignment to remedy. Vehicle and tires have 28000 miles
Incident date: Oct 26, 2024
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool con... Read more
Incident date: Oct 26, 2024
RF brake assembly fell apart. Causing loss of braking on that wheel.
Incident date: Jun 2, 2025
The incident occurred during a journey from Sacramento, CA, to Winchester, CA, a distance of approximately 486 miles in my 2022 GMC Sierra AT4, equipped with the recalled 6.2L V8 engine, which has accumulated around 61,000 miles. I was driving when a loud bang caught my attention over the music. After that, I heard swooshing sounds three times before the engine lost power. I was able to move over ... Read more
Incident date: Jun 4, 2025
[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot. While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speakin... Read more
Incident date: Jun 6, 2025
Rear veiw mirror camera started coming on late and then completely quit
Incident date: May 27, 2025
My engine light came on about a year ago, then went off rather quickly. This happened again about 6 months ago. At this time I connected a reader and learned that it was due to a cylinder 2 misfire. All coil packs and spark plugs were replaced thinking that would solve the problem. After it did not, I begin to search online and learned about the infamous coolant intrusion issue with my model vehic... Read more
Incident date: May 26, 2025
The contact owns a 2021 Ford Ranger. The contact stated that while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. The contact stated that the transmission unexpectedly downshifted before slamming into gear. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The conta... Read more
Incident date: May 26, 2025
So my car has an air leak in the tire, I brought it to fix it twice and they end up damaging all my engine areas that caused an oil leak all over splashed and I have videos and photos will be attached.
Fire
Incident date: May 26, 2025
I only have 85k miles on my 2015 Ford Fusion. One day the check engine light came on, my car started stalling, shaking, and making noise. I stopped the car and checked the engine- coolant was exhausted. Upon taking to get it checked- the head gasket and short block were blown/cracked. The coolant had leaked into the engine. This should not have happened on a car with this low of mileage. I di... Read more
Incident date: May 27, 2025
Steering sticks at highway speeds, hard to maintain center of lane. Waiting to get pulled over for suspected drunk driving, which never am. Wife won't drive the car because of this issue. Honda has issued recall for this issue but only 2022-2024 and needs to be at least to 2016 models. Due to price of the electric rack and pinions for civic, unable to purchase one to install myself.
Incident date: May 23, 2025
The brakes are horrible loud. Mostly in reverse but it happens going forward also. The brake noise is so loud that I’ve been noticing my driving is affected in a way that I trying to stop the sound by not applying the brakes when backing up. This could cause an accident. It’s not on purpose it’s subconsciously your reversing hear the loud noise and release the brake. driving safely is affect... Read more
Incident date: May 1, 2025
Was driving and the traction control light came on car started shaking, pulled over got out to look and the car was on fire. Fire started in the right rear of the trunk Where the backup camera wire harness is located. It has not been inspected. Car is currently at an impound lot but is available for inspection.
Fire
Incident date: May 1, 2025
Driving, slowing down for a stop light. Put the brakes on, they did not work. Push the all the way to the floor. Hit the vehicle in front of me. Luckily going slow between lights
Crash
Incident date: May 13, 2025
On 4/22/25 I was driving home from store and my truck down shifted to low and wouldn't come out of gear .the screen went blue as well. The truck has been in shop for 5 weeks and was told the truck had several codes that they couldn't figure out and the code are scrambled. I asked the service manager if the truck is safe and he said he thinks it should be. I was told by Stellantis Representative ... Read more
Incident date: May 22, 2025
I attempted to schedule the fix for this recall and Ford is saying they will not fix unless the axel bolt has already failed. I read the recall notice as Ford will fix the axel regardless if is has failed or not.
Incident date: May 6, 2025
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had experienced rough idles upon startup, and there was white smoke coming out of the exhaust pipes. The vehicle was taken ... Read more
Incident date: Apr 7, 2025
At 46000 miles mileage cylinder 3 misfired. This led to sudden engine slowdown on a busy street. Headgasket broke and coolant intruded into engine causing total engine failure.
Incident date: Feb 5, 2025
Sensor lights turned on and frequent events occurred causing lights to come on. Took to the dealer and informed me code u3000-49 multi purpose camera unit wave radar internal electronic failure upon researching several other people have the same issue and has not been resolved.
Incident date: Feb 5, 2025
Sensor lights turned on and frequent events occurred causing lights to come on. Took to the dealer and informed me code u3000-49 multi purpose camera unit wave radar internal electronic failure upon researching several other people have the same issue and has not been resolved.