Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 14, 2025
I am a owner of the Kia Optima 2013 and wish to fill a complaint with the dealership Luther Kia of Inver Grove for refusing to complete/resolve the safety recall of NHTSA #23V652. I attempted several times but was told by the staff, the remote start on my vehicle need to be removed and replaced in order for them to complete the safety recall. It would cost 200.00 to take it off and then, another 2... Read more
Incident date: Feb 10, 2025
The contact owns a 2024 Tesla Model Y. The contact stated while parking the vehicle in front of the garage at the residence, the contact removed her foot from the accelerator pedal and the vehicle accelerated independently and crashed into the garage door. The contact stated that the garage door was damaged. The contact called the Insurance company to report the failure and emailed pictures of the... Read more
Crash
Incident date: Jan 16, 2025
The contact owns a 2017 BMW X3. The contact stated that while driving at 29 MPH, the engine overheated. The vehicle lost motive power and stalled. There was smoke coming from the vehicle. The contact was unaware of any warning lights being illuminated. The contact received notification of the NHTSA Campaign Number (Engine and Engine Cooling, Electrical System); however, the part to do the recall r... Read more
Incident date: Jan 16, 2025
The contact owns a 2017 BMW X3. The contact stated that while driving at 29 MPH, the engine overheated. The vehicle lost motive power and stalled. There was smoke coming from the vehicle. The contact was unaware of any warning lights being illuminated. The contact received notification of the NHTSA Campaign Number (Engine and Engine Cooling, Electrical System); however, the part to do the recall r... Read more
Incident date: Oct 14, 2024
It's happened three times now that the car will simply fail to accelerate no matter how much the pedal is pushed. It is extremely dangerous because this has happened on the freeway and caused us to pull over and wait for the car to become responsive again. This is an automatic transmission. There doesn't seem to be an active recall for this and I can't understand why as I see online a lot of peopl... Read more
Incident date: Feb 16, 2025
Kia Case #[XXX] Dear NHTSA, I am filing a formal complaint against Kia America, Inc. regarding their failure to resolve a serious safety issue with my 2016 Kia Sorento. Kia confirmed my engine failure was covered under recall due to a known manufacturing defect, yet my vehicle has remained unrepaired at Allentown Kia for over four months, with no resolution from Kia corporate. Incident Details: On... Read more
Incident date: Feb 13, 2025
I have been trying to get my vehicle repaired for over a year in response to recall number 24V-064 with no success. The vehicle manufacturer is not providing the required parts to the dealership to address this recall from early 2024. I think additional action needs to be taken against the manufacturer to drive improved behaviour to address safety recall issues in a timely manner
Incident date: Feb 13, 2025
The vehicle will not charge when plugged in and only charges at 1kW. The problem has been inspected and confirmed by the dealer. There were charging malfunction warnings when the issue occurred.
Incident date: Feb 13, 2025
Our vehicle continues to experience loss of power driving , on cold days below freezing. When driving normally this hybrid vehicle will be in hybrid mode at a stop, then when accelerating, the ICE engine will not start to assist the hybrid, causing a bare minimum of power to be available, just enough to pull over. On several occasions this has led to very near rear end collisions from the driver'... Read more
Incident date: Feb 13, 2025
Our vehicle continues to experience loss of power driving , on cold days below freezing. When driving normally this hybrid vehicle will be in hybrid mode at a stop, then when accelerating, the ICE engine will not start to assist the hybrid, causing a bare minimum of power to be available, just enough to pull over. On several occasions this has led to very near rear end collisions from the driver'... Read more
Incident date: Dec 24, 2024
Complete brake failure while driving. No one was injured but the vehicle could not be stopped until the transmission went into limp mode with still no brakes. Now the ABS and SRS lights on. Brake pedal to the floor. I completely have new brakes speed sensors fluid exchanges and more. The current recall doesn’t seem to cover my vehicle. I contacted the dealership and they said there are no open r... Read more
Incident date: Feb 8, 2023
The warning for these ADAS keeps coming on without any reason
INFINITI
Q50 HYBRID
(2014) — UNKNOWN OR OTHER
Feb 11, 2025
Incident date: Feb 10, 2025
This complaint actually encompasses 3 of my Ford/Lincoln vehicles. I cared for the other 2 on my own. Every lug nut needs to be repaired before I can replace my questionable safe tires! This is a manufacturer defect! 3 vehicle needing every lug nut replaced is a joke!! The 'word' is that they are swollen!!! Absolutely nothing that I am responsible for. Please investigate. This is a scam and enormo... Read more
Incident date: Feb 9, 2025
My car had only 110,000 and the transmission went out. Maintenance has always been done on my car transmissions should not be going out at 110,000 miles. Gave me no warning at all just stopped in the middle of the road and wouldn’t go.
Incident date: Dec 16, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle occasionally stalled and hesitated to restart. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic where the canister purge valve was replaced several times however, the failure reoccurred. The vehicle was taken to a local dealer where the canister p... Read more
Incident date: Dec 16, 2024
error code "gear box fault" I was not able to put the vehicle in gear.The vehicle had to be towed to jaguar service, I was told needs front compartment wire harness replaced. The codes are the same as noted in the JLR technical bulletin shows it was a known problem and design error was released as service action as per TSB I was given the repair estimate of $5087, my vehicle is out of warranty a... Read more
Incident date: Dec 16, 2024
RECALL NUMBER 16V430000 RECALL DATE 06/12/2016 STEERING WHEEL LOCKS UP WHEN TURNING AND STEERING WHEEL TURNS UPSIDE DOWN MUST TURN VEHICLE OFF THEN TURN BACK ON FOR STEERING WHEEL TO CORRECT ITS SELF ITS VERY DANGEROUS TO DRIVE I CALLED MY LOCAL DEALER THEY SAID THEY NEVER HEARD OF SUCH RECALL AND FOUND NOTHING ON MY VEHICLE PLEASE HELP ME I JUST NEED MY VEHICLE FIXED IVE BEEN ... Read more
Incident date: Oct 1, 2023
" The Hydraulic Control Unit Chrysler part number 68143491AA failed and been replaced multiply times on my vehicle. I have the current failed part available for inspection upon request. This causes the Anti-lock braking system, Traction control system, Park Assist and Cruise Control to no longer function properly. This puts the driver and others at risk. Lights came on while the truck was not in ... Read more
Incident date: Jan 1, 2024
6.2 liter engine that seized without prior warning or indication. Has been blown up since 12/24/24. Vehicle is currently sitting at the Chevy dealer. Dealer has stated the engine failure was solely seized connecting rod bearings. GM has denied the claim stating the vehicles has 62,000 miles on it, putting it 2,000 miles out of warranty. Numerous calls and emails to GM directly. Dealer claims no on... Read more
Incident date: Dec 13, 2024
Unknown car was purchased in september started having engine problem in december
Incident date: Dec 13, 2024
The rear brake pads are worn down metal to metal with only 26,000 miles on my vehicle. The front pads are still brand new. I purchased the vehicle brand new.
Incident date: Aug 1, 2018
DRIVING DOWN THE ROAD BOTH HEADLIGHTS WENT OUT WHILE DRIVING. NOT PARK LIGHTS JUST HEADLIGHTS. HAD TO DRIVE ALL THE WAY HOME WITH NO HEADLIGHTS. CALLED DEALERSHIP THEY SAID MY VIN DIDNOT HAVE A RECALL. IT WAS SOME 2015 BUT NOT MINE. THESE HEADLIGHTS ARE FAULTY. MY 2015 WORK CRUISER IS DOING THE EXACT SAME THING WHICH IS A FORD EXPLORER. I NEVER HAD A CAR OLDER FORDS AND OTHERS THAT HAVE FAULTY HEA... Read more
Incident date: Jan 23, 2025
At approximately 62,000 miles, a loud noise started from the passenger side of the engine, car was taken to the local Ford dealership for repairs, and it was determined that the bolts for the exhaust manifold broke which was causing fumes to enter the passenger compartment. Repairs were made at my cost of $6000, and calls were made to Ford Corporate for monetary help but they declined any help at ... Read more
Incident date: Jan 23, 2025
ABS Module failure resulting in abs and traction control systems not functioning properly putting myself and others at risk for injury. There is no replacement part available and Mopar indicates there is no current production for a replacement part. This is a well known problem that the manufacturer has failed to provide a safe solution for.
Incident date: Jan 2, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V426000 (SERVICE BRAKES, HYDRAULIC) and 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated while driving downhil... Read more
Incident date: Jan 24, 2025
The contact owns a 2015 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the front end of the vehicle. The service vehicle warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle however, the cause of the failure was not provided. The vehicle was not repaired. A... Read more
Incident date: Jan 24, 2025
The contact owns a 2015 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the front end of the vehicle. The service vehicle warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle however, the cause of the failure was not provided. The vehicle was not repaired. A... Read more
Incident date: Jan 24, 2025
The vehicle is accelerating and braking randomly without my control.
Incident date: Jan 24, 2025
UNKNOWN The vehicle stalled mid turn as I was turning left, my wheel locked up and brakes wouldn’t engage.
Crash
Incident date: Jan 19, 2025
Rear brakes are noisy, they make a grinding noise. Ever since we got the vehicle . Screens turn black while driving , can control infotainment system Water gets into the vehicle when it rains or when getting car washed
Incident date: Jan 19, 2025
Rear brakes are noisy, they make a grinding noise. Ever since we got the vehicle . Screens turn black while driving , can control infotainment system Water gets into the vehicle when it rains or when getting car washed
Incident date: Dec 1, 2023
Since I purchased the vehicle it’s had the issue of it braking on its own. I brought this up to GMC many times. At the beginning they had me try to duplicate it with them, which I thought would be unsafe. They only acknowledged the problem and attempted repairs after I contacted GMC directly. The issue with the crash alerts while driving always stayed, even though there was nothing in front of m... Read more
1 injured
Incident date: Jan 13, 2025
The truck started to have a slight shutter when driving around 80,000 miles. it now shutters all of the time while driving. They trucks shakes. i called my local mechanic and he stated he is having a lot of calls with this make and model truck. he stated that the problem is in the transmission. the inside of the drum that houses the transmission fluid is breaking down the inside and its shredding ... Read more
Incident date: Oct 15, 2024
Yellow battery indicator light came on while driving car in 35 degree weather after a week of sitting in garage (holidays). I pulled over, read the manual and it said this could cause battery light to illuminate. I called the dealership service to ask them, they said possible reason. I decided to drive across city to dealership, 25 minutes away. On HOV lane, red warning lights flashing to pull ove... Read more
Incident date: Oct 9, 2024
Engine Code P10D9. Electrical harness to the DEF tank melted. My truck was not part of the GM recall but clearly effects more vehicles than they believe. See NHTSA report N212342980. Spoke with Chevy customer service today and they stated the wiring harness melting is not covered under warranty. This is a fire hazard that GM should remedy. The recall is clearly larger than 38,000 vehicles. Are we ... Read more
Incident date: Jul 31, 2023
The tail lights won’t stay on even with new bulbs in it. This was a recall and the recall disappeared. This is not safe for my car to be missing a tail light every night. Please help
Incident date: Dec 2, 2024
I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
Incident date: Dec 2, 2024
I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
Incident date: Dec 2, 2024
Passenger seat light remain on for 4 months the went away. Then the airbag light came on. Took it to Infiniti of Tampa where they supposedly done diagnostics. They cause additional lights to appear on my dashboard to include the steering hard to turn. When I purchased the vehicle in October 2016 I was unaware of any recalls. I found out about a month ago there approximately four recalls for 201... Read more
Incident date: Jan 1, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving 30 MPH, the vehicle hesitated, and the transmission failed to shift into third gear. The contact stated there was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notifie... Read more
Incident date: Jul 5, 2024
Back glass has cracks in upper plastic rail and is leaking
Incident date: Dec 30, 2024
The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact turned off the vehicle for the vehicle to stop. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure... Read more
Incident date: Dec 30, 2024
MY SONS 2020 FORD F150 FELT LIKE IT WAS LOSING POWER. AS I TURNED ONTO HIGHWAY. THE TRUCK SHIFTED FROM THE FIRST GEAR TO SECOND GEAR SMOOTHLY, ASTHE TRUCK SHIFTED FROM 2-3 , THE TRUCK REVED AND DID NOT ENGAGE INTO 3RD GEAR. I LET OFF THE GAS, THINKING IT WILL CATCH THE NEXT GEAR AND CONTINUE TO INCREASE SPEED. BUT IT DID NOT, IT AGAIN REVED AND DID NOT ENGAGE INTO 3RD GEAR. NOW THE TRAFFIC WAS FLY... Read more
Incident date: Dec 30, 2024
The rear differential is messed up on this truck, and there is grinding noise - when i turn left or right, and there,s a whinning noise while driving, and also black fluid drips from in between the oil pan, and transmission and hissing sound when turned on..
Incident date: Dec 26, 2024
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Incident date: Dec 26, 2024
DTC codr P219E is is a known issue for this Vehicle. Cylinder issue. This is a world wide known issue and Mercedes benz in Canada has sent out email giving out warranty extension for M260 cylinder head but here in the US, there is no recall or warrant for this issue making customers spend over 7k for repairs. Kindly look into this
Incident date: Dec 25, 2024
My car is at risk it has a powertrain and a w d failure when I am driving in the middle of the street or the expressway it stops in the middle of the expressway and loses power loses everything where me and my family could be at risk for a very serious accident leading to death in the middle of the highway or in the middle of the road as I am driving the car loses power and stops in the middle of ... Read more
Incident date: Dec 25, 2024
New QX80 should be taken off the road. The Infotainment system is the central computer system to the car. Countless times where the system reboots WHILE DRIVING yielding electronics cluster (Speed control, Heads up Display, etc) blacked out. Upon "reboot", the stereo system is blaring loud, without ability to turn down volume, creating a dangerous driving environment. Only resolution, to date,... Read more
Incident date: Dec 25, 2024
The contact owns a 2024 Chevrolet Traverse. The contact noticed liquid underneath the vehicle where the radiator system was located. The vehicle was taken to the dealer who diagnosed that the radiator and coolant system had failed. The radiator and coolant were replaced. After having the repair completed, the contact had the vehicle inspected for the DMV admission test and the vehicle was reported... Read more