Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 1, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED HIS RADIO, HEATER, AND AIR CONDITIONER FAILED DUE TO A DEFECTIVE CIRCUIT. DURING THE WINTER MONTHS, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS PROPERLY WHICH CAUSED UNSAFE DRIVING CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE DEALER CONFIRMED THAT THE CIRCUIT NEEDED TO BE REPLACED AT THE OWNER'S EXPENS... Read more
Incident date: Jun 1, 2012
MY AUDIO AND CLIMATE CONTROL SYSTEM HAVE COMPLETELY STOPPED WORKING. I HAVE NO CONTROL OF THE REAR OR FRONT DEFROSTER WHICH IS A SERIOUS SAFETY HAZARD. INFINITI ISSUED A RECALL FOR THE PROBLEM HOWEVER MY CAR WASN'T COVERED EVEN THOUGH IT IS THE EXACT SAME PROBLEM. *TR
Incident date: Jun 1, 2012
MY AUDIO AND CLIMATE CONTROL SYSTEM HAVE COMPLETELY STOPPED WORKING. I HAVE NO CONTROL OF THE REAR OR FRONT DEFROSTER WHICH IS A SERIOUS SAFETY HAZARD. INFINITI ISSUED A RECALL FOR THE PROBLEM HOWEVER MY CAR WASN'T COVERED EVEN THOUGH IT IS THE EXACT SAME PROBLEM. *TR
Incident date: Jan 3, 2012
THE AIRBAG LIGHT HAS BEEN ON IN MY 2003 INFINITY G35 SINCE THE BEGINNING OF THE YEAR. I HAVE RECENTLY TAKEN THE CAR TO A REPUTABLE REPAIR SHOP, AND WAS NOT PLEASED TO FIND THAT IN THIS CONDITION THE AIRBAG WILL NOT DEPLOY. I HAVE SINCE FOUND THAT THERE WAS A RECALL FOR AIRBAG MALFUNCTIONS IN THE 2005-2008 INFINITY G35'S. THE 2003 INFINITY G35'S WERE NOT INCLUDED, BUT YET THERE ARE OTHER 2003 G3... Read more
Incident date: Oct 31, 2011
TL* THE CONTACT OWNS A 2009 INFINTI G37. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHEN AN OCCUPANT WAS PRESENT. THE MALFUNCTION ALSO OCCURRED WHEN THE FRONT PASSENGER SEAT WAS UNOCCUPIED. THE FAILURE OCCURRED AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Jun 11, 2012
TL* THE CONTACT OWNS 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS NOT ACCLERATING AT THE TIME OF THE STALLING. THE CONTACT MERGED ONTO THE SHOULDER AS THE CHECK ENGINE LIGHT STARTED TO ILLUMINATE. THE ENGINE WAS TURNED OFF AND ON, BUT WAS ABLE TO RESTART IMMEDIATELY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO ... Read more
Incident date: Jun 9, 2012
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC EXAMINED THE VEHICLE AND STATED THAT THE CAM SHAFT AND CRANK SENSORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NU... Read more
Incident date: Jan 4, 2010
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO ... Read more
Incident date: Jan 4, 2010
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO ... Read more
Incident date: Jun 20, 2012
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT HE SMELLED GASOLINE FUEL AS HE APPROACHED THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE MECHANIC ADVISED THAT THE FUEL FILLER NET NEEDED TO BE REPLACED. THE MECHANIC REFERRED THE CONTACT TO AN AUTHORIZED DEALER FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE... Read more
Incident date: May 13, 2012
THERE IS AN INTERMITENT PROBLEM WITH THE FUNCTIONING OF THE PASSENGER AIRBAG. APPROXIMATELY 50% OF THE TIME THAT THERE IS A PASSENGER SITTING IN THE PASSENGER SEAT THE PASSENGER AIRBAG IS TURNED OFF. THESE ARE ADULT PASSENGERS WITH WEIGHTS FROM 125LBS TO 185LBS AND HEIGHTS 5FT 7IN TO 6FT 6IN. INFINITI ENGINEERS HAVE BEEN UNABLE TO FIX THE PROBLEM. THE PASSENGER AIRBAGS SHOULD BE SWITCHED ON ALL TH... Read more
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, HE WAS UNABLE TO ACCESS THE CENTRAL INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS DUE TO THE AUDIO FINISHER CIRCUIT BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILE... Read more
Incident date: Apr 23, 2012
TL* THE CONTACT OWNS A 2005 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO HER PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT DRIVER'S SEAT TWISTED TOWARD THE DRIVER'S DOOR DURING THE CRASH. THE CONTACT SUFFERED INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Crash
1 injured
Incident date: Apr 23, 2012
TL* THE CONTACT OWNS A 2005 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO HER PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT DRIVER'S SEAT TWISTED TOWARD THE DRIVER'S DOOR DURING THE CRASH. THE CONTACT SUFFERED INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Crash
1 injured
Incident date: May 27, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT NONE OF THE GAUGES ON THE INSTRUMENT PANEL FUNCTIONED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 105,000.
Incident date: Jun 1, 2008
STARTED IN 2008 FOR FIRST TIME, BUT WAS INTERMITTENT. BY SUMMER OF 2011 NONE OF THE DOORS/REAR HATCH UNLOCK OR LOCK AUTOMATICALLY. NEITHER USING THE FOB CLICKER, OR PRESSING ANY OF THE INTERIOR LOCK/UNLOCK BUTTONS ACTIVATES THE LOCKS. SINCE THERE IS ONLY ONE KEY HOLE, FOR ENTIRE VEHICLE, ON DRIVER'S SIDE, I AM UNABLE TO ACCESS REAR HATCH AREA, AND THIS IS WHERE I KEEP MY DOG AS WELL AS CAGED PET B... Read more
Incident date: Jul 15, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT WAS TRAVELING 45 MPH WHEN THE RADIO AND TEMPERATURE CONTROL CONSOLE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE AUDIO CIRCUIT BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE IS 137,000. UPDATED 06/28/12*LJ THE CONSU... Read more
Incident date: Jul 1, 2007
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OR STARTING THE VEHICLE, THE BRAKE WARNING LIGHT ILLUMINATED AND THERE WAS A GRINDING SOUND. THE CONTACT WAS UNABLE TO BRAKE AND HAD TO DEPRESS THE BREAK PEDAL ALL THE WAY TO THE FLOOR BOARD. THE VEHICLE WOULD PULL AND JERK BEFORE FINALLY STOPPING. THE CONTACT STATED IN ORDER TO RESOLVE THE FAILURE H... Read more
Incident date: Jun 12, 2012
THE BRAKES ON MY 2008 INFINITI QX56 FAILED AT AN INTERSECTION TODAY, CAUSING ME TO GO THROUGH A STOP SIGN AT AN INTERSECTION. THE BRAKE PEDAL WENT TO THE FLOOR AND A SPORADIC GRINDING NOISE WAS HEARD AND FELT IN THE BRAKE PEDAL. THE BRAKE INDICATOR LIGHT WAS ILLUMINATED IN THE INSTRUMENT CLUSTER. THE VEHICLE COASTED TO A STOP. I PUMPED THE BRAKES, BUT HAD NO BRAKE PRESSURE. I PUT THE VEHICLE ... Read more
Incident date: May 30, 2012
THE RADIO AND A/C CONTROLS BECAME INOPERATIVE ON A 2003 INFINITI G35 COUPE. SAFETY ISSUE IS THE INABILITY TO USE DEFROSTER OR REAR WINDOW DEFROSTER AS NECESSARY. A SEARCH OF THE WEB INDICATES THAT HUNDREDS OF PEOPLE HAVE THE SAME PROBLEM. INFINITI RECALLED SOME 2003 SEDANS FOR THIS VERY PROBLEM, BUT NO COUPES. THE COUPE USES THE EXACT SAME SYSTEM AS THE SEDAN IN TERMS OF RADIO AND A/C CONTROLS... Read more
Incident date: Jun 1, 2012
WHILE DRIVING MY CAR THE RADIO COMPLETLY CUT OFF AND THE AIR CONDITIONING CAME ON AT FULL BLAST... I CANNNOT CONTROL ANYTHING ON THE DASH SUCH AS CLIMATE DEFROSTED OR TURNING THE DARN THING OFF. IT IS A SAFETY CONCERN BECAUSE IT WAS RAINING AND MY WINDOW WERE ALL FOGGED UP AND I COULDNT CLEAR THEM. I COULD NOT SEE OUT OF MY FRONT OR BACK WINDOWS. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THE SAMETH... Read more
Incident date: May 20, 2012
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSTIC TEST WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE. THE DEALER STATED THAT THE ENGINE FAILED DUE TO POOR MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE DENIED ASSISTANCE... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN SHAKING ABNORMALLY. THE ENGINE LIGHT ILLUMINATED AND THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED. THE DEALER INFORMED THE CONTACT THAT THE OIL WIRES THAT CONNECTED TO THE ENGINE HAD BURNED. THE CONTACT WAS ADVISED THAT THE ENGINE WOULD NEED REPLACING. THE MANUFACTURER WAS NOT N... Read more
Fire
Incident date: Jun 1, 2012
I STARTED MY CAR UP ON THE MORNING OF 6/1/12 AND I NOTICE IT WAS SHAKING. I DROVE IT AROUND THE CORNER AND SHAKING GOT WORST AND THE ENGINE LIGHT CAME ON. I PARKED THE CAR. CALLED INFINITY DISCUSSED PROBLEM AND BROUGHT THE CAR IN FOR SERVICE THE SAMEDAY. TODAY I GET A CALL FROM THE SERVICES DEPT AND I WAS TOLD I NEED A NEW ENGINE. I WAS TOLD THE PROBLEM WAS MISS FIRE AND OIL BUILD UP, AND IT WAS ... Read more
Incident date: Oct 13, 2010
THE VEHICLE HVAC/STEREO SYSTEM LOST POWER AND QUIT FUNCTIONING CAUSING THE WINDSHIELD TO FOG UP. THE ONLY WAY TO SEE WAS BY WIPING THE INSIDE GLASS WITH PAPER TOWELS. THE SYSTEM MALFUNCTIONED OVER THE PAST MONTHS AND NOW IS NOT OPERATIONAL. *TR
Incident date: Oct 13, 2010
THE VEHICLE HVAC/STEREO SYSTEM LOST POWER AND QUIT FUNCTIONING CAUSING THE WINDSHIELD TO FOG UP. THE ONLY WAY TO SEE WAS BY WIPING THE INSIDE GLASS WITH PAPER TOWELS. THE SYSTEM MALFUNCTIONED OVER THE PAST MONTHS AND NOW IS NOT OPERATIONAL. *TR
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jun 1, 2011
CAR WOULD STOP RUNNING (ENGINE WOULD DIE OUT) THE REASON FOR MY COMPLAINT IS THAT I WENT TO INFINITI DEALER TO GET THEM TO FIX THE PROBLEM, WHICH THEY TOLD ME IT WAS THE "CAM POSITION SENSOR" THAT WAS BAD, YET DIDN'T TELL ME AND NOW I FIND OUT THAT THERE WAS A RECALL ON THIS ITEM (ITB03-072 SAFETY RECALL CAMPAIGN) I HAD MY PERSONAL MECHANIC FIX AT MY EXPENSE. SHOULD THEY HAVE FIXED AT THEIR EX... Read more
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE VOC WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE REAR BRAKE PADS NEEDED TO BE REPLACED AND THE REAR ROTORS NEED TO BE RESURFACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT HEARD A CLICKING NOISE WHILE DRIVING APPROXIMATELY 10 MPH ... Read more
Incident date: May 25, 2012
COMPLETE BRAKE SYSTEM FAILURE - THIS IS THE 3RD TIME, SAME EXACT SYMPTOMS. BRAKE LIGHT ON DASH COMES ON, COMPUTER NOISES BEEPING BEHIND DASH, BRAKE PEDAL LOOSES ALL PRESSURE, VEHICLE UNSAFE, CRASH WAS IMMINENT, IF WE HAD BEEN TRAVELING AT HIGHWAY SPEEDS THERE WOULD HAVE BEEN DEATH. BRAKE PEDAL PUSHED ALL THE WAY TO THE FLOOR FRONT BRAKES BEGAN MAKING SEVERE GRINDING NOISES, VEHICLE VIRTUALLY INC... Read more
Incident date: May 25, 2012
THESE TIRES HIT HARD ON BUMPS. ALSO WHEN BREAKING TIRES DO NOT STOP CORRECTLY THE TRACK LIGHT COMES ON IN THE CAR. EVERY WEEK I HAVE TO PUT AIR IN THEM ALSO I NOTICE WHEN GOING AT A SPEED OVER 55 YOU CAN FEEL VIBRATIONS ON STEERING WHEEL.I AM TIRED OF WORRYING EVERYDAY TO PUT AIR IN THE TIRES SO I DON'T GET STUCK NOW I HAVE TO GO AND BUY NEW TIRES I JUST THINK THAT COOPER TIRES SHOULD REIMBURSE P... Read more
Incident date: May 25, 2012
THESE TIRES HIT HARD ON BUMPS. ALSO WHEN BREAKING TIRES DO NOT STOP CORRECTLY THE TRACK LIGHT COMES ON IN THE CAR. EVERY WEEK I HAVE TO PUT AIR IN THEM ALSO I NOTICE WHEN GOING AT A SPEED OVER 55 YOU CAN FEEL VIBRATIONS ON STEERING WHEEL.I AM TIRED OF WORRYING EVERYDAY TO PUT AIR IN THE TIRES SO I DON'T GET STUCK NOW I HAVE TO GO AND BUY NEW TIRES I JUST THINK THAT COOPER TIRES SHOULD REIMBURSE P... Read more
Incident date: May 25, 2012
THESE TIRES HIT HARD ON BUMPS. ALSO WHEN BREAKING TIRES DO NOT STOP CORRECTLY THE TRACK LIGHT COMES ON IN THE CAR. EVERY WEEK I HAVE TO PUT AIR IN THEM ALSO I NOTICE WHEN GOING AT A SPEED OVER 55 YOU CAN FEEL VIBRATIONS ON STEERING WHEEL.I AM TIRED OF WORRYING EVERYDAY TO PUT AIR IN THE TIRES SO I DON'T GET STUCK NOW I HAVE TO GO AND BUY NEW TIRES I JUST THINK THAT COOPER TIRES SHOULD REIMBURSE P... Read more
Incident date: May 31, 2010
MY DRIVER AND PASSENGER VEHICLE WINDOW'S MOTOR HAS CONTINUOUSLY BURNED OUT OR CHOOSES NOT TO WORK AT TIMES. I HAVE RE-PLACED THE WINDOW MOTOR SEVERAL, YET IT STILL DOES NOT ROLL UP OR DOWN ALL THE TIME. I HAVE TO HIT THE AREA WHERE THE MOTOR IS LOCATED ON THE DOOR IN ORDER TO GET IT TO START MOVING, SOMETIMES I WILL BE THERE FOR HOURS TRYING TO ROLL UP MY WINDOW WHEN I LEAVE THE CAR. THERE HAS BEE... Read more
Incident date: Apr 16, 2012
INFINITI G35 AC AND AUDIO PANEL NOT WORKING, AS THOUSANDS OF OTHERS ARE EXPERIENCING. CANNOT DRIVE THE CAR IN INCLIMATE WEATHER DUE TO THE INABILITY TO CONTROL THE TEMPERATURE OR ENGAGE THE DEFROST SO I CAN SEE OUT THE WINDOWS. VERY DANGEROUS - THREAT TO MY SAFETY AS WELL AS OTHER DRIVERS AROUND ME. IT'S THE AUDIO FINISHER CIRCUIT BOARD THAT HAS FAILED. THE DEALER JUST WANTS TO INSTALL A NEW R... Read more
Incident date: May 1, 2012
2011 INFINITI M37X. CONSUMER WRITES IN REGARDS TO FAILED VOICE RECOGNITION BLUETOOTH SYSTEM *TGW THE CONSUMER STATED WHEN HE ATTEMPTED TO SYNC HIS I-PHONE TO THE BLUETOOTH SYSTEM, HE IMMEDIATELY FOUND THERE WERE NUMEROUS FAILURES IN THE VOICE RECOGNITION BLUETOOTH SYSTEM. HE TOOK THE VEHICLE BACK TO THE DEALER ON AT LEAST THREE OCCASIONS WHERE THE DEALER TRIED TO HELP HIM WITH THE SPEECH PATTERNS... Read more
Incident date: Apr 15, 2010
I HAVE NOTICED PROBLEMS ON MULTIPLE OCCASIONS WITH MY M37 NOT ACCELERATING WHEN I HIT THE GAS. WHILE GETTING OVER INTO ANOTHER LANE TO PASS A VEHICLE MY CAR STALLED FOR A FEW SECONDS WHILE TRYING TO ACCELERATE AND I WAS ALMOST REAR ENDED BY ANOTHER CAR. TWO MONTHS AGO I WENT TO ACCELERATE ON THE FREEWAY AND THE ENGINE JUST REVVED UP UNTIL I TOOK MY FOOT OFF THE GAS. MY MOM WAS IN THE CAR AND SH... Read more
Incident date: Feb 1, 2010
2001 INFINITI QX4. CONSUMER STATES VEHICLE PULLS HARD TO THE LEFT *TGW THE DEALER INFORMED THE CONSUMER THE LEFT FRONT STRUT TOWER HAD RUSTED OUT, AND SEPARATING THE STRUT FROM THE FRAME. THE CONSUMER WAS INFORMED THE REPAIR WOULD COST SEVERAL THOUSAND DOLLARS. THE CONSUMER JUNKED THE VEHICLE. THE CONSUMER IS SEEKING REIMBURSEMENT DUE TO A MANUFACTURER'S DEFECT, WHICH RESULTED IN A RECALL. *JB ... Read more
Incident date: Apr 18, 2011
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR BEGAN TO ILLUMINATE CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FRONT DRIVER'S SIDE AIR BAG MODULE WOULD NEED TO BE REPLACED. THE CONTACT WAS UNCERTAIN OF THE TYPE OF REPAIR PERFORMED ON THE VEHICLE. ONE YEAR LATER, THE FAILURE RE... Read more
Incident date: May 2, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE APPROACHED A STOP SIGN AND THE VEHICLE STALLED. THERE WERE NO LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE CAUSED THE POWER STEERING AND THE BRAKES TO FAIL. THE CONTACT LET THE VEHICLE SIT FOR A FEW MINUTES AND THE VEHICLE RESTARTED. THE DEALER WAS NOTIFIED AND STATED THAT THE FAILURE WAS DUE TO TH... Read more
Incident date: May 2, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE APPROACHED A STOP SIGN AND THE VEHICLE STALLED. THERE WERE NO LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE CAUSED THE POWER STEERING AND THE BRAKES TO FAIL. THE CONTACT LET THE VEHICLE SIT FOR A FEW MINUTES AND THE VEHICLE RESTARTED. THE DEALER WAS NOTIFIED AND STATED THAT THE FAILURE WAS DUE TO TH... Read more
Incident date: May 3, 2012
MY INFINITI G37 YR 2011 HAD AN EXPERIENCE WITH UNINTENDED ACCELERATION IN THE PARKING LOT, WHEN I WAS DRIVING ABOUT 5 MPH AND ABOUT TO STOP MY CAR. *JS
Crash
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. AFTER DRIVING THE VEHICLE FOR A 10 SECOND PERIOD, THE CONTACT NOTICED THAT THE HEATER AND AIR CONDITIONING BUTTONS WERE NOT FUNCTIONING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 80,000.
Incident date: Feb 1, 2012
TL* THE CONTACT OWNS A 2003 INFINITY G35 COUPE. THE CONTACT STATED THAT WHEN ACCELERATING OVER 5 MPH, THE FRONT DRIVER'S SEAT WOULD SWAY BACK AND FORTH. THE CONTACT WAS INFORMED OF A TECHNICAL SERVICE BULLETIN UNDER NHTSA ITEM NUMBER: 10016401 (SEATS). THE DEALER AND MANUFACTURER WERE BOTH NOTIFIED AND ADVISED THE CONTACT THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, THE VEHICLE WOULD NOT... Read more
Incident date: May 11, 2012
THIRD BRAKE LIGHT DOES NOT WORK. THIS SEEMS TO BE A COMMON PROBLEM IN THIS MODEL. VERY DANGEROUS TO DRIVE AT NIGHT. THE CAR BEHIND YOU CAN'T SEE YOU WHEN YOU BRAKE AND CAN REAR END YOU. *TR
Incident date: May 11, 2012
THIRD BRAKE LIGHT DOES NOT WORK. THIS SEEMS TO BE A COMMON PROBLEM IN THIS MODEL. VERY DANGEROUS TO DRIVE AT NIGHT. THE CAR BEHIND YOU CAN'T SEE YOU WHEN YOU BRAKE AND CAN REAR END YOU. *TR
Incident date: May 9, 2012
AT ABOUT 60 SPEED ON THE HIGHWAY, ALL ENGINE LIGHTS CAME ON AND THE ENGINE TURNED OFF. THE CAR STEERING WHEEL LOCKS UP. I PULLED OVER TO THE SHOULDER AND SUCCESSFULLY RESTARTED THE CAR AFTER ABOUT 10 ATTEMPTS. THE CAR STARTED AGAIN AND RAN WELL FOR ANOTHER 10 MINUTES. AGAIN, AT ABOUT 60 MILES PER HOUR, THE ENGINE HALTED AND I HAD TO CHANGE 3 LANES TO GET TO A SHOULDER. THE CARS BEHIND ME WERE COMI... Read more
Incident date: May 9, 2012
AT ABOUT 60 SPEED ON THE HIGHWAY, ALL ENGINE LIGHTS CAME ON AND THE ENGINE TURNED OFF. THE CAR STEERING WHEEL LOCKS UP. I PULLED OVER TO THE SHOULDER AND SUCCESSFULLY RESTARTED THE CAR AFTER ABOUT 10 ATTEMPTS. THE CAR STARTED AGAIN AND RAN WELL FOR ANOTHER 10 MINUTES. AGAIN, AT ABOUT 60 MILES PER HOUR, THE ENGINE HALTED AND I HAD TO CHANGE 3 LANES TO GET TO A SHOULDER. THE CARS BEHIND ME WERE COMI... Read more