Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 12, 2012
I'M HAVE TROUBLE WITH MY INFINITI 2000 I30 THE ENGINE LIGHT COME. I HAD A TUNE-UP THE SPARK PLUGS AND THE SIX IGNITION COIL AND THE CRANK SENSOR FIX, AND THE ENGINE LIGHT STILL COME ON. I WANT TO KNOW DID YOUR HAVE A RECALL ON THE 2000 I30. EVERYBODY I TALKED TO HAVE THE SAME PROBLEM. AND PLUS I READ ABOUT IT COULD BE A MALFUNCTION WITH THE 2000 I30INFINITI. CARS. *TR
Incident date: Mar 30, 2012
MY GAS GAUGE SHOWS INCORRECT READINGS, I HAVE TO GO BY GALLONS OF GAS I PUT IN TO CAR TO DETERMINE MILES I CAN DRIVE. WHEN I START THE CAR GAUGE SHOWS ONE READING A FEW BLOCKS LATER IT SHOWS ANOTHER. MY CAR STOPPED SOME WEEKS AGO ON BUSY STREET WHEN GAUGE SHOWED A 1/4 OF A TANK ON THE GAUGE, I HAD TO CALL ROADSIDE SERVICE TO GET HOME. *TR
Incident date: Apr 6, 2012
ON 04/06/2012 I WAS DRIVING ON THE 60E FREEWAY IN THE #2 LANE GOING 65 MPH AND THE CAR SUDDENLY LOST ALL ACCELERATION. IT DROPPED FROM 65-40 WITHIN SECONDS AND THE CAR WOULD NOT RESPOND WHEN I PRESSED THE GAS PEDAL. I WAS BARELY ABLE TO GET TO THE RIGHT SHOULDER WITHOUT CAUSING AN ACCIDENT (THIS HAPPENED DURING RUSH HOUR). THE SHOULDER WAS EXTREMELY NARROW AND THE CAR WAS COMPLETELY DISABLED. WI... Read more
Incident date: Apr 12, 2012
DRIVING WITH MY TWO YOUNG CHILDREN ABOUT 35 MPH WHEN I DEPRESSED THE BRAKES THE CAR SHUTTERED BADLY ON THE FRONT END AND THE PEDDLE WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE BARELY SLOWED DOWN. LUCKILY THERE WAS NO-ONE IN FRONT OF ME OR I WOULD HAVE CRASHED. PROBLEM CONTINUED UNTIL THE VEHICLE WAS TURNED OFF AND RE-STARTED. EXTREMELY DANGEROUS!!! MANY OTHER SIMILAR ACCOUNTS AND IT DOESN'T ... Read more
Incident date: Oct 19, 2011
INFINITI HAS COMPLETELY LEFT BEHIND OWNERS OF THE 2003 G35. THEY HAD A VOLUNTARY SERVICE CAMPAIGN TO FIX THE 'AUDIO FINISHER' BUT ALL THEY DID WAS PUT A BAND-AID ON THE PROBLEM. THEY ONLY FIX THE PROBLEM ONCE, THEN THE PROBLEM CONTINUES TO HAPPEN ABOUT ONCE A YEAR. THEY OBVIOUSLY DID NOT SET UP THE RADIO/AC CONTROLS PROPERLY WHEN THEY ORIGINALLY MADE THE CAR, WHICH IS EXACTLY WHY YOU WON'T SEE ... Read more
Incident date: Apr 9, 2012
VEHICLE WAS PURCHASED USED IN DECEMBER 2009. STARTED NOTICING BRAKE SQUEALING & GRINDING, FRONT & REAR BRAKES HAD TO BE REPLACED IN FEBRUARY 2012. AFTER BRAKES WERE REPLACED THERE WAS AN INCIDENT BACKING OUT OF A DRIVEWAY WHILE BRAKING, HAD ONLY 20% BRAKES WITH LOUD GRINDING NOISE, BUT NO WARNING LIGHTS CAME ON. DECIDED TO REPLACE ROTORS AFTER THAT INCIDENT IN MARCH 2012. ON APRIL 9TH WHILE LEAVIN... Read more
Incident date: Apr 2, 2012
2003 INFINITY QX4. ATTORNEY WRITES ON BEHALF OF THE CONSUMER IN REGARDS TO THE FRONT DRIVER'S SIDE STRUT TOWER HOUSING UNIT *TGW THE LAWYER STATED HIS CLIENT'S VEHICLE WAS SEIZED BY INFINITI AND THEY OFFERED TO BUY THE VEHICLE BACK. HIS CLIENT NEVER RECEIVED A RECALL LETTER AND WAS ONLY MADE AWARE OF THE PROBLEM WHEN HE TOOK THE VEHICLE IN FOR SERVICING. RECALL# 11V244000. *JB UPDATED 08/09/12
Incident date: Apr 10, 2012
YESTERDAY APRIL 10,2012 I WAS DRIVING AND NEED TO STOP THE MY QX56 I FEEL A COMPLETE BRAKE FAILURE,BRAKE WARNING LIGHT ON AND A LOUD NOISE UNDER THE VEHICLE. BRAKE PEDAL DOING ALL THE DOWN TO THE FLOOR. AFTER TURNING THE VEHICLE OFF AND RESTART, EVERYTHING TURN BACK TO THE NORMAL AND WARNING LIGHT GONE. THIS IS SERIOUS ISSUE AND MANUFACTURER SHOULD FIX THE PROBLEM BEFORE ANY BODY DIE. *TR
Incident date: May 10, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 92,500.
Incident date: Apr 8, 2012
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE VEHICLE STALLED A SECOND TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL WARNING HER THAT THE VEHICLE WAS SLIPPING INTO DIFFERENT GEARS. THE VEHICLE WAS ALSO SLOW TO RESPOND WHEN THE CONTACT ATTEMPTED TO ACCELERATE OR WHEN DECELERATING. IN ADDITION, THE HEAT WOULD ACTIVATE INDEPENDENTLY AND THE CONTACT WOULD HAVE TROUBLE TUR... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL WARNING HER THAT THE VEHICLE WAS SLIPPING INTO DIFFERENT GEARS. THE VEHICLE WAS ALSO SLOW TO RESPOND WHEN THE CONTACT ATTEMPTED TO ACCELERATE OR WHEN DECELERATING. IN ADDITION, THE HEAT WOULD ACTIVATE INDEPENDENTLY AND THE CONTACT WOULD HAVE TROUBLE TUR... Read more
Incident date: Jul 15, 2009
I BOUGHT MY CAR AT 52,000 MILES AND HAD A MINIMAL WARRANTY STILL IN PLACE. I NOTICED THAT A FEW MONTHS AFTER THE PURCHASE DATE MY CAR LOCKS STARTED ACTING UP. UNFORTUNATELY, BY THE TIME I BROUGHT IT TO THE DEALER THE WARRANTY WAS UP...STUPID ME! THEY WOULDN'T LOCK SOMETIMES, OR UNLOCK WHEN USING THE REMOTE, OR MANUALLY PRESSING THE BUTTONS NOT HE DOORS. THEY WOULD ALMOST GET STUCK, BECAUSE I COULD... Read more
Incident date: Jul 15, 2009
I BOUGHT MY CAR AT 52,000 MILES AND HAD A MINIMAL WARRANTY STILL IN PLACE. I NOTICED THAT A FEW MONTHS AFTER THE PURCHASE DATE MY CAR LOCKS STARTED ACTING UP. UNFORTUNATELY, BY THE TIME I BROUGHT IT TO THE DEALER THE WARRANTY WAS UP...STUPID ME! THEY WOULDN'T LOCK SOMETIMES, OR UNLOCK WHEN USING THE REMOTE, OR MANUALLY PRESSING THE BUTTONS NOT HE DOORS. THEY WOULD ALMOST GET STUCK, BECAUSE I COULD... Read more
Incident date: Apr 22, 2010
TL* THE CONTACT OWNS A 1997 INFINITI QX4. WHILE TRAVELING 55 MPH, THE VEHICLE BEGAN TO WOBBLE AND VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC ON SEVERAL OCCASIONS WHERE THE FRONT BUSHINGS, FRONT AXLES, TIE RODS, AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE CURRENT MILEAGE WAS 138,000 AND THE FAILURE MILEAGE WAS 110,000.
Incident date: Mar 30, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE CAM SHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED H... Read more
Incident date: Mar 26, 2012
INOPERATIVE/DEFECTIVE THIRD BRAKE LIGHT. NOTED MULTIPLE OTHERS COMPLAINTS ON G35 FORUMS WITH SAME PROBLEM. *JS
Incident date: Mar 26, 2012
INOPERATIVE/DEFECTIVE THIRD BRAKE LIGHT. NOTED MULTIPLE OTHERS COMPLAINTS ON G35 FORUMS WITH SAME PROBLEM. *JS
Incident date: Nov 15, 2010
TRANSMISSION: TRANSMISSION DOES NOT OPERATE PROPERLY. HARSH DOWNSHIFTING (USUALLY AROUND 30-40 MPH) BEGAN WITHIN FIRST TWO MONTHS OF OWNERSHIP AND CONTINUES TO THIS DAY. SIGNIFICANT LAG (2-3 SECONDS) OCCURS WHEN ACCELERATING WHILE MOVING OR WHILE NEARLY STOPPED CREATING UNSAFE DRIVING CONDITIONS WHEN ENTERING AN INTERSECTION, MERGING INTO TRAFFIC, OR ACCELERATING TO AVOID A COLLISION. SERVICE ... Read more
Incident date: Nov 15, 2010
TRANSMISSION: TRANSMISSION DOES NOT OPERATE PROPERLY. HARSH DOWNSHIFTING (USUALLY AROUND 30-40 MPH) BEGAN WITHIN FIRST TWO MONTHS OF OWNERSHIP AND CONTINUES TO THIS DAY. SIGNIFICANT LAG (2-3 SECONDS) OCCURS WHEN ACCELERATING WHILE MOVING OR WHILE NEARLY STOPPED CREATING UNSAFE DRIVING CONDITIONS WHEN ENTERING AN INTERSECTION, MERGING INTO TRAFFIC, OR ACCELERATING TO AVOID A COLLISION. SERVICE ... Read more
Incident date: Mar 26, 2012
THE 3RD LOCATION BRAKE LIGHT IN THE REAR DECK AREA QUIT WORKING, AND THERE IS NO EASY WAY TO GET TO IT AND REPAIR IT. IT IS A LED UNIT, AND IT APPEARS THAT IT WAS DESIGNED AND INSTALLED TO NEVER FAIL, BECAUSE IT IS VERY DIFFICULT TO GET TO. *JS
Incident date: Jun 1, 2011
THE 3RD BRAKE LIGHT (THE ONE IN THE BACK WINDSHIELD) COMES ON AND OFF INTERMITTENTLY. IT WILL GO OUT WHILE IM BRAKING OR SOMETIMES ITS REALLY DIM. I DON'T KNOW WHAT THE ISSUE IS. I AM CONSTANTLY PARANOID ABOUT THE BRAKE LIGHTS SINCE THAT IS THE ONLY ONE I CAN ACTUALLY SEE WHILE DRIVING. I CATCH MYSELF BRAKING IF I PASS A SIGN SO I CAN SEE THE REFLECTION TO VERIFY THAT THE OTHER BRAKE LIGHTS ARE WO... Read more
Incident date: Mar 27, 2012
VEHICLES FUEL GAUGE NEEDLE DISPLAYED HALF TANK OF GAS. VEHICLE DIED OUT IN THE MIDDLE OF TRAFFIC. THERE WAS NO FUEL IN THE VEHICLE. THE FUEL GAUGE IS HIGHLY DEFECTIVE. *TR
Incident date: Mar 11, 2010
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO A LOCAL MECHANIC, WHO STATED THAT THE CRANK POSITION SENSOR AND THE CAM POSITION SENSOR NEEDED TO BE REPLACED. THE MECHANIC REPLACED BOTH SENSORS. AFTER REPLACING BOTH SENSORS, THE F... Read more
Incident date: Mar 3, 2009
INFINITI HAS RECEIVED MANY COMPLAINTS ABOUT THE BROKEN DRIVER SEAT LEANING INTO THE CENTER CONSOLE BECAUSE IT IS WELL DOCUMENTED IN THE NICOCLUB.COM FORUM "2006 M45 SEAT LEANING INTO GLOVE BOX." WHILE MY CAR WAS BEING SERVICED IN 2008-2009 TIMEFRAME, I CALLED INFINITI OF WILLOW GROVE PA AND ASKED THEM TO LOOK AT THE SEAT BECAUSE IT SEEMED TO ROCK WHEN COMING TO A STOP OR ACCELERATING. I WAS TOLD... Read more
Incident date: Mar 12, 2012
WARM AIR WAS COMING OUT OF THE VENTS. I TOOK IT TO THE LOCAL INFINITI DEALER AND THIS WAS THE DIAGNOSIS. COMPRESSOR : CLUTCH FAILED TO ENGAGE IN COMPRESSOR & THEREFORE I HAD NO AIR CONDITIONING. I BOUGHT THE VEHICLE NEW IN OCTOBER OF 2006. IT ONLY HAS 35,800 MILES. THERE IS NO REASON FOR A COMPRESSOR ON ANY CAR TO MALFUNCTION AT 35,000 MILES AND CERTAINLY NOT ON A LUXURY AUTO. PARTS WERE $830,... Read more
Incident date: Mar 13, 2012
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER SIDE SEAT BRACKET FRACTURED, CAUSING THE SEAT TO MOVE WHILE THE VEHICLE WAS IN MOTION. THE DEALER ADVISED THE CONTACT TO REPLACE THE SEAT BOTTOM AT HIS EXPENSE. THE MANUFACTURER WAS AWARE OF THE FAILURE BUT FAILED TO OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 76,92... Read more
Incident date: Feb 16, 2011
I LOSE COMPLETE CONTROL OF MY CLIMATE CONTROL WHICH RESULTS IN MY A/C BEING STUCK ON. MY RADIO CONTROLS ARE ALSO GONE. THE WHOLE CENTER DASH IS IN COMPLETE ELECTRICAL FAILURE. THIS IS A HAZARD DUE TO WINDOWS FOGGING UP WHILE DRIVING. ALSO I'VE RESEARCHED THAT THERE ARE RECALLS ONLY FOR SEDANS, I DON'T UNDERSTAND THIS BECAUSE THE SAME PARTS ARE IN THE COUPES. *TR
Incident date: Feb 16, 2011
I LOSE COMPLETE CONTROL OF MY CLIMATE CONTROL WHICH RESULTS IN MY A/C BEING STUCK ON. MY RADIO CONTROLS ARE ALSO GONE. THE WHOLE CENTER DASH IS IN COMPLETE ELECTRICAL FAILURE. THIS IS A HAZARD DUE TO WINDOWS FOGGING UP WHILE DRIVING. ALSO I'VE RESEARCHED THAT THERE ARE RECALLS ONLY FOR SEDANS, I DON'T UNDERSTAND THIS BECAUSE THE SAME PARTS ARE IN THE COUPES. *TR
Incident date: Jun 21, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35X SEDAN. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INACCURATE FUEL LEVEL READINGS. THE FUEL WOULD PROVIDE AN EMPTY READING WHEN THE FUEL TANK WAS FULL AND ONCE THE FUEL TANK REACHED ONE HALF FULL, THE FUEL GAUGE WOULD FLUCTUATE BACK AND FORTH. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS 70,000 ... Read more
Incident date: Dec 1, 2011
INFINITI G35 HEATER AND AC CONTROLS ARE INOPERATIVE WHICH CAN BE DANGEROUS WHEN DRIVING IN THE WINTER IF DEFROSTERS DON'T WORK! *JS
Incident date: Feb 15, 2012
TL* THE CONTACT OWNS 2003 INFINITI G35. THE CONTACT STATED THAT THE AIR CONDITIONING SYSTEM AND THE ELECTRONIC SOUND SYSTEM FAILED DUE TO A DEFECTIVE CIRCUIT BOARD. THE AIR CONDITION WOULD NOT BLOW COLD AIR AND THE RADIO COULD NOT BE TURNED ON. THE MANUFACTURER WAS CONTACTED BUT DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 251,300 AND THE CURRENT MILEAGE WA... Read more
Incident date: Jun 16, 2011
MY THIRD BRAKE LIGHT HAS GONE OUT! FLICKERS AND COULD CAUSE AN UNWANTED ACCIDENT! *TR
Incident date: Mar 16, 2012
I RECENTLY PURCHASED THIS CAR FROM A NISSAN DEALERSHIP AND IT HAPPENED ON THE FIRST AND SECOND DAY OWNING IT. THE FIRST DAY HAPPENED WHEN I PULLED INTO THE GAS STATION TAXING TO THE GAS PUMP AND ALL THE SUDDEN, THE STEERING WHEEL STARTED TO GET HARDEN. I LOOKED AT THE RPM GAUGE AND IT WAS DOWN TO ZERO WHILE I WAS IN "D" MODE. SO SHIFTED TO PARK AND RESTART THE ENGINE, THEN IT WORKS AGAIN. THE SECO... Read more
Incident date: Feb 9, 2010
AS I WAS TRAVELING DOWN THE ROAD, MY A/C TURNED ON BY ITSELF AND MY RADIO DISPLAY WENT AWAY. I WAS UNABLE TO TURN OFF MY A/C OR CONTROL MY RADIO. NONE OF THE BUTTONS ON THE CENTER CONSOLE WORKED. *TR
Incident date: Mar 14, 2012
I OWN A 6-SPEED MANUAL TRANSMISSION AND THE CAR IS CONSUMING A TREMENDOUS AMOUNT OF ENGINE OIL. I AM POURING TWO QUARTS OF OIL IN IT EVERY 3 - 4 DAYS. AT THIS POINT, THE OIL IS LEAKING INTO THE COMBUSTION CHAMBER PRODUCING WHITE FUMES OUT THE TAILPIPE. I REACHED OUT TO INFINITI?S CONSUMER AFFAIRS DEPARTMENT WITH THE ISSUE AND THEY ADVISED ME TO TAKE THE CAR IN TO AN AUTHORIZED INFINITI SERVICE CEN... Read more
Incident date: Sep 30, 2011
THIS VEHICLE'S YEAR, MAKE AND MODEL HAS A KNOWN FUEL GAUGE ISSUE THAT NISSAN/INFINITI CHOSE TO IGNORE FOR THE LONGEST TIME. I THOUGHT I WAS ONE OF THE LUCKY ONES BECAUSE MY CAR DIDN'T HAVE THE ISSUE BUT IT HAPPENED BACK IN SEPTEMBER OF 2011 WHILE DRIVING HOME FROM WORK. LUCKILY, IT WAS ONLY ME IN THE CAR AND I WAS ABLE TO COAST ONTO THE SHOULDER AND CALL MY WIFE TO BRING GAS FOR ME. *TR
Incident date: Dec 15, 2009
PURCHASED 2003 INFINITI M45 IN DECEMBER OF 2009. THE FUEL GAUGE DID NOT READ CORRECTLY AS OF PURCHASE DATE, ALWAYS READING HALF FULL TO FULL. DEALER INSPECTION FOUND THAT ENTIRE CLUSTER NEEDS REPLACED. *TR
Incident date: Oct 21, 2011
I BOUGHT A 2003 INFINITI M45 FROM A PRIVATE LOT, AND THE GAS GAUGE SHOWED FULL. I DROVE THIS VEHICLE ABOUT 20 MILES THAT DAY AND IT DIED ON THE STREET WHILE I WAS DRIVING THROUGH MY RESIDENCE. COULDN'T FIGURE IT OUT UNTIL WE SMELLED GAS SO I HAD TO HAVE SOMEONE TO BRING ME GAS IN A GAS CAN AND THE CAR STARTED RIGHT UP. THE PRIVATE LOT DIDN'T WANT TO DO ANYTHING ABOUT IT SINCE I DROVE IT OFF THE... Read more
Incident date: Mar 10, 2012
THE CAR STALLED WHEN I WAS DRIVING ON 880 FREEWAY LEFT LANE. LUCKILY I SUCCEEDED TO STEER THE CAR THROUGH THE LANES TO THE RIGHT CURB. WHEN I LOOKED AT THE FUEL GAUGE (ASKED BY POLICE OFFICER THAT STOPPED BY), IT SHOWED SLIGHTLY MORE THAN ONE QUARTER. THE CAR WAS TOWED TO FRONTIER INFINITI DEALERSHIP IN SANTA CLARA. THE DEALERSHIP CHECKED THE CAR AND CLAIMS THAT THE GAS TANK WAS EMPTY. SO IT LOOK... Read more
Incident date: Sep 15, 2010
THIS RELATES TO NHTSA INVESTIGATION PE11038. I WRITE ABOUT A FAULTY DESIGN THAT INFINITI DID NOT RECALL AND WILL NOT TAKE RESPONSIBILITY FOR. SOME TIME AGO, MY FUEL GAUGE BECAME ERRATIC, THEN THE "SERVICE ENGINE SOON" LIGHT WENT ON. THE TROUBLE CODE, P0462, WAS FOR "FUEL LEVEL SENSOR A CIRCUIT LOW INPUT" (NOT REALLY NEWS SINCE THE GAUGE WASN'T WORKING). I TOOK IT TO A SHOP THAT REPLACED THE... Read more
Incident date: Mar 24, 2011
THE FUEL GAUGE DOES NOT ACCURATELY REFLECT ACTUAL FUEL LEVEL. IT READS FULL 100% OF THE TIME REGARDLESS OF HOW MUCH FUEL IS ACTUALLY IN THE TANK. *TR
Incident date: Mar 24, 2011
THE FUEL GAUGE DOES NOT ACCURATELY REFLECT ACTUAL FUEL LEVEL. IT READS FULL 100% OF THE TIME REGARDLESS OF HOW MUCH FUEL IS ACTUALLY IN THE TANK. *TR
Incident date: Jul 1, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CONTROLS FOR THE RADIO AND AIR CONDITIONER/HEATING SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE W... Read more
Incident date: Mar 12, 2012
TODAY, WHILE MY WIFE WAS DRIVING OUR 2004 INFINITI QX56 WITH 106,134 MILES, SHE EXPERIENCED A COMPLETE BRAKE FAILURE, ALONG WITH THE "BRAKE" DASHBOARD WARNING LIGHT. IT WAS DESCRIBED TO ME AS THE STEERING WHEEL AND BRAKE PEDAL SHAKING, A LOUD NOISE FROM UNDER THE VEHICLE, AND THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR. THIS EXACT SAME ISSUE IS ALL OVER THE INFINITI QX56 / NISSAN ARMADA FORUM... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more
Incident date: May 1, 2011
FIRST DEFECT: WHEN I WOULD START MY CAR THE LIGHTS WOULD GO OUT AND THE RADIO, HEATING AND COOLING BUTTONS. THE FAN WOULD COME ONTO HIGH AND SWITCH TO AIRCONDITIONING. I COULD NOT TURN IT DOWN OR TURN IT OFF OR TURN ON MY DEFROSTER WHEN IT WAS 30 DEGREES IN THE MORNING WHICH MADE MY VISIBILITY VERY POOR. THE ONLY WAY TO GET THIS TO STOP WAS TO PULL THE FUSES. WE CHECK THE RECALL HISTORY AND FOUN... Read more