Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 9, 2012
YESTERDAY, JULY 9, 2012, WHILE DRIVING UNDER NORMAL CONDITIONS ON A MAIN CITY STREET THE ENGINE ON MY 2004 INFINITI G35 JUST STOPPED RUNNING. LOST POWER STEERING AND POWER BRAKES. MANAGED TO MANUALLY STEER THE CAR OFF THE ROAD INTO A PARKING LOT. THE VDC OFF AND SLIP LIGHTS AND THE CHECK ENGINE SOON LIGHTS CAME ON. I TURNED OFF THE IGNITION AND JUST SAT THERE, STUNNED, FOR A FEW MINUTES. I DECIDED... Read more
Incident date: May 16, 2012
GETTING UNCONTROLLABLE STEERING VIBRATION AT THE STEERING WHEEL. EVEN PURCHASED BRAND NEW TIRES AND GOT A FRONT END ALLIGNMENT AND NOTHING SEEMS TO HELP. *TR
Incident date: Jul 6, 2012
ENGINE BECAME INOPERABLE WHILE DRIVING CAUSING A MAJOR SAFETY ISSUE. SEVERAL WARNING LIGHTS CAME ON SIMULTANEOUSLY (CHECK ENGINE LIGHT, SLIP LIGHT, VDC LIGHT) AT THE TIME. CAR WAS ABLE TO BE RESTARTED WITH SOME TROUBLE. PROBLEM REPEATED ITSELF (STALLING, LOSS OF POWER, STARTING DIFFICULTY) OVER NEXT COUPLE DAYS, ALTHOUGH WARNING LIGHTS NEVER WENT OFF. INDEPENDENT MECHANIC IDENTIFIED PROBLEM AS CAM... Read more
Incident date: Jul 6, 2012
ENGINE BECAME INOPERABLE WHILE DRIVING CAUSING A MAJOR SAFETY ISSUE. SEVERAL WARNING LIGHTS CAME ON SIMULTANEOUSLY (CHECK ENGINE LIGHT, SLIP LIGHT, VDC LIGHT) AT THE TIME. CAR WAS ABLE TO BE RESTARTED WITH SOME TROUBLE. PROBLEM REPEATED ITSELF (STALLING, LOSS OF POWER, STARTING DIFFICULTY) OVER NEXT COUPLE DAYS, ALTHOUGH WARNING LIGHTS NEVER WENT OFF. INDEPENDENT MECHANIC IDENTIFIED PROBLEM AS CAM... Read more
Incident date: Mar 8, 2012
PURCHASED A NEW 2003 INFINITI FX35 WHICH CURRENTLY HAS 238,000 AND PROPERLY MAINTAINED WITH THE DEALER RECOMMENDED MAINTENANCE SCHEDULE. AT 234,634 AND FREQUENTLY THEREAFTER THE VEHICLE WHEN DRIVING WOULD JUST SUDDENLY OVERHEAT AND ENGINE COOLING SYSTEM MALFUNCTION CAUSING AUTOMOBILE TO SUDDENLY LOSE POWER AND START TO SHUT DOWN WHILE DRIVING ON MAJOR HIGHWAYS OR ROADS. THIS IS A VERY SERIOUS SAFE... Read more
Incident date: Jun 30, 2012
MY DAUGHTER WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND HAD TO BE PUSHED FROM THE INTERSECTION. IT STARTED SEVERAL MINUTES LATER. THE CAR HAS STALLED ON ME SEVERAL TIMES PRIOR TO THIS WHEN THE CAR HAS COME TO A STOP AND SOMETIMES WHEN IN MOTION. I TOOK IT TO MY MECHANIC AND HE INFORMED ME OF AN INFINITY RECALL. I WENT TO THE DEALER AND THEY SAID MY CAR WAS NOT PART OF THE RECALL. I CALLE... Read more
Incident date: Apr 10, 2009
I WAS DRIVING ON THE HIGHWAY AND HEARD KNOCKING SOUNDS COMING FROM THE FRONT RIGHT-SIDE LOWER AREA WHENEVER I RIDE OVER A SMALL BUMP OR UNEVEN AREAS ON THE ROAD IT SOUND LIKE A SUSPENSION PROBLEM. I TOOK MY CAR TO THE DEALER AND SOME PART OF THE SUSPENSION WAS FIXED. NOW THE KNOCKING SOUND IS BACK ALONG WITH A SQUEAKING NOISE. I SPEND APPROXIMATELY $3,500 AND SEEM TO HAVE THE SAME DANGEROUS DEFECT... Read more
Incident date: Jul 21, 2011
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE REAR DOOR HATCH MOTOR MALFUNCTIONED AND THE HATCH WOULD NOT CLOSE AUTOMATICALLY. ALSO, WHEN THE HATCH WAS CLOSED THE HATCH COULD NOT BE LOCKED. THE CONTACT STATED THAT ON ONE OCCASION, THE HATCH OPENED WHILE DRIVING 25 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THE LOCK ACTUATOR NEE... Read more
Incident date: Jun 12, 2012
WHILE DRIVING, IN TRAFFIC, THE VEHICLE FAILED TO ACCELERATE. CARS BEHIND ME WERE AT A SAFE ENOUGH DISTANCE THAT I COULD PUT ON MY HAZARD LIGHTS AND RESTART THE CAR. THIS, ALSO, HAPPENS WHEN TRYING TO START THE CAR A.M. OR P.M. (WITH THE VEHICLE BEING PARKED): IT FAILS TO START. THE "VDC" AND "SLIP" LIGHT COMES ON. THIS CONTINUES TO HAPPEN. *TR
Incident date: Jun 12, 2012
WHILE DRIVING, IN TRAFFIC, THE VEHICLE FAILED TO ACCELERATE. CARS BEHIND ME WERE AT A SAFE ENOUGH DISTANCE THAT I COULD PUT ON MY HAZARD LIGHTS AND RESTART THE CAR. THIS, ALSO, HAPPENS WHEN TRYING TO START THE CAR A.M. OR P.M. (WITH THE VEHICLE BEING PARKED): IT FAILS TO START. THE "VDC" AND "SLIP" LIGHT COMES ON. THIS CONTINUES TO HAPPEN. *TR
Incident date: Apr 29, 2011
THE AIR CONTROL ON MY CAR WENT OUT. THE CAR'S RADIO AND AIR CONTROLS NO LONGER WORK. THE AIR IS STUCK ON 72 DEGREES COOL WITH A/C ON. I WAS IN KENTUCKY AT THE TIME AND UNABLE TO MANAGE MY TEMPERATURE. CAR'S INTERIOR WINDOWS FOGGING UP, UNABLE TO CONTROL DEFROST OR WINDSHIELD AIR DIRECTION. PROBLEM STILL EXISTS, WHEN AIR IS ON AT CERTAIN TIMES WINDOWS FOG UP AND REDUCE VISIBILITY. THIS IS A BIG PRO... Read more
Incident date: Apr 29, 2011
THE AIR CONTROL ON MY CAR WENT OUT. THE CAR'S RADIO AND AIR CONTROLS NO LONGER WORK. THE AIR IS STUCK ON 72 DEGREES COOL WITH A/C ON. I WAS IN KENTUCKY AT THE TIME AND UNABLE TO MANAGE MY TEMPERATURE. CAR'S INTERIOR WINDOWS FOGGING UP, UNABLE TO CONTROL DEFROST OR WINDSHIELD AIR DIRECTION. PROBLEM STILL EXISTS, WHEN AIR IS ON AT CERTAIN TIMES WINDOWS FOG UP AND REDUCE VISIBILITY. THIS IS A BIG PRO... Read more
Incident date: Nov 1, 2005
TL* THE CONTACT OWNS A 2006 INFINITI G35 COUPE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED VERY LITTLE ENGINE POWER WHEN ACCELERATING FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE WAS BURNING THROUGH A LOT OF RADIATOR FLUID. THE CONTACT WAS ALSO INFORMED THAT THE RADIATOR FLUID WAS TURNING INTO A VERY DARK COLOR. IN ADDITION, THE CONTACT ... Read more
Incident date: Nov 1, 2005
TL* THE CONTACT OWNS A 2006 INFINITI G35 COUPE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED VERY LITTLE ENGINE POWER WHEN ACCELERATING FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE WAS BURNING THROUGH A LOT OF RADIATOR FLUID. THE CONTACT WAS ALSO INFORMED THAT THE RADIATOR FLUID WAS TURNING INTO A VERY DARK COLOR. IN ADDITION, THE CONTACT ... Read more
Incident date: Jun 25, 2012
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT THE OIL INDICATOR LAMP FAILED TO ILLUMINATE, INDICATING THAT THE OIL LEVEL WAS LOW. AS A RESULT, THE ENGINE SEIZED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE ENGINE AND THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS ... Read more
Incident date: Jun 25, 2012
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT THE OIL INDICATOR LAMP FAILED TO ILLUMINATE, INDICATING THAT THE OIL LEVEL WAS LOW. AS A RESULT, THE ENGINE SEIZED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE ENGINE AND THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS ... Read more
Incident date: Jun 1, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED HIS RADIO, HEATER, AND AIR CONDITIONER FAILED DUE TO A DEFECTIVE CIRCUIT. DURING THE WINTER MONTHS, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS PROPERLY WHICH CAUSED UNSAFE DRIVING CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE DEALER CONFIRMED THAT THE CIRCUIT NEEDED TO BE REPLACED AT THE OWNER'S EXPENS... Read more
Incident date: Jun 1, 2012
MY AUDIO AND CLIMATE CONTROL SYSTEM HAVE COMPLETELY STOPPED WORKING. I HAVE NO CONTROL OF THE REAR OR FRONT DEFROSTER WHICH IS A SERIOUS SAFETY HAZARD. INFINITI ISSUED A RECALL FOR THE PROBLEM HOWEVER MY CAR WASN'T COVERED EVEN THOUGH IT IS THE EXACT SAME PROBLEM. *TR
Incident date: Jun 1, 2012
MY AUDIO AND CLIMATE CONTROL SYSTEM HAVE COMPLETELY STOPPED WORKING. I HAVE NO CONTROL OF THE REAR OR FRONT DEFROSTER WHICH IS A SERIOUS SAFETY HAZARD. INFINITI ISSUED A RECALL FOR THE PROBLEM HOWEVER MY CAR WASN'T COVERED EVEN THOUGH IT IS THE EXACT SAME PROBLEM. *TR
Incident date: Nov 13, 2008
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN EVERY 5,000 MILES TO HAVE THE BRAKES REPAIRED OVER THE PAST FOUR YEARS. THE CONTACT STATED THAT THE BRAKES PADS, ROTORS, AND CALIPERS HAD ALL BEEN REPLACED TWICE. OVER THE PAST TWO YEARS, THE CONTACT HAD TO TAKE THE VEHICLE IN EVERY 5,000 MILES TO HAVE THE ROTORS GLAZED AND RESURFACED. THE DEALER AND MANUFA... Read more
Incident date: Jun 27, 2012
AT 4:30 PM PARKED CAR AT WALMART, GOT OUT AND TRIED TO LOCK DOORS BUT THEY WOULDN'T LOCK. I LOCKED DRIVER DOOR WITH KEY BUT WOULDN'T UNLOCK WITH REMOTE. ALL OF THE DOORS ARE ACTING LIKE THIS. IT'S A SHAME THAT THE U.S ALLOWS NISSAN VEHICLES IN THIS COUNTRY,BUT WHEN HUNDREDS OF INFINITI FX 35 OWNERS COMPLAIN ABOUT THIS PROBLEM THEY LIKE TOYOTA INITIALLY DID,IGNORE THIS SAFETY ISSUE! IS SOMEONE GOIN... Read more
Incident date: Jan 3, 2012
THE AIRBAG LIGHT HAS BEEN ON IN MY 2003 INFINITY G35 SINCE THE BEGINNING OF THE YEAR. I HAVE RECENTLY TAKEN THE CAR TO A REPUTABLE REPAIR SHOP, AND WAS NOT PLEASED TO FIND THAT IN THIS CONDITION THE AIRBAG WILL NOT DEPLOY. I HAVE SINCE FOUND THAT THERE WAS A RECALL FOR AIRBAG MALFUNCTIONS IN THE 2005-2008 INFINITY G35'S. THE 2003 INFINITY G35'S WERE NOT INCLUDED, BUT YET THERE ARE OTHER 2003 G3... Read more
Incident date: Jun 9, 2012
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC EXAMINED THE VEHICLE AND STATED THAT THE CAM SHAFT AND CRANK SENSORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NU... Read more
Incident date: Jun 11, 2012
TL* THE CONTACT OWNS 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS NOT ACCLERATING AT THE TIME OF THE STALLING. THE CONTACT MERGED ONTO THE SHOULDER AS THE CHECK ENGINE LIGHT STARTED TO ILLUMINATE. THE ENGINE WAS TURNED OFF AND ON, BUT WAS ABLE TO RESTART IMMEDIATELY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO ... Read more
Incident date: Oct 31, 2011
TL* THE CONTACT OWNS A 2009 INFINTI G37. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHEN AN OCCUPANT WAS PRESENT. THE MALFUNCTION ALSO OCCURRED WHEN THE FRONT PASSENGER SEAT WAS UNOCCUPIED. THE FAILURE OCCURRED AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Jan 4, 2010
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO ... Read more
Incident date: Jan 4, 2010
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO ... Read more
Incident date: Jun 20, 2012
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT HE SMELLED GASOLINE FUEL AS HE APPROACHED THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE MECHANIC ADVISED THAT THE FUEL FILLER NET NEEDED TO BE REPLACED. THE MECHANIC REFERRED THE CONTACT TO AN AUTHORIZED DEALER FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE... Read more
Incident date: May 13, 2012
THERE IS AN INTERMITENT PROBLEM WITH THE FUNCTIONING OF THE PASSENGER AIRBAG. APPROXIMATELY 50% OF THE TIME THAT THERE IS A PASSENGER SITTING IN THE PASSENGER SEAT THE PASSENGER AIRBAG IS TURNED OFF. THESE ARE ADULT PASSENGERS WITH WEIGHTS FROM 125LBS TO 185LBS AND HEIGHTS 5FT 7IN TO 6FT 6IN. INFINITI ENGINEERS HAVE BEEN UNABLE TO FIX THE PROBLEM. THE PASSENGER AIRBAGS SHOULD BE SWITCHED ON ALL TH... Read more
Incident date: Apr 23, 2012
TL* THE CONTACT OWNS A 2005 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO HER PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT DRIVER'S SEAT TWISTED TOWARD THE DRIVER'S DOOR DURING THE CRASH. THE CONTACT SUFFERED INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Crash
1 injured
Incident date: Apr 23, 2012
TL* THE CONTACT OWNS A 2005 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO HER PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT DRIVER'S SEAT TWISTED TOWARD THE DRIVER'S DOOR DURING THE CRASH. THE CONTACT SUFFERED INJURIES AND WAS TAKEN TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Crash
1 injured
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, HE WAS UNABLE TO ACCESS THE CENTRAL INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS DUE TO THE AUDIO FINISHER CIRCUIT BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILE... Read more
Incident date: May 27, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT NONE OF THE GAUGES ON THE INSTRUMENT PANEL FUNCTIONED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 105,000.
Incident date: Jun 1, 2008
STARTED IN 2008 FOR FIRST TIME, BUT WAS INTERMITTENT. BY SUMMER OF 2011 NONE OF THE DOORS/REAR HATCH UNLOCK OR LOCK AUTOMATICALLY. NEITHER USING THE FOB CLICKER, OR PRESSING ANY OF THE INTERIOR LOCK/UNLOCK BUTTONS ACTIVATES THE LOCKS. SINCE THERE IS ONLY ONE KEY HOLE, FOR ENTIRE VEHICLE, ON DRIVER'S SIDE, I AM UNABLE TO ACCESS REAR HATCH AREA, AND THIS IS WHERE I KEEP MY DOG AS WELL AS CAGED PET B... Read more
Incident date: Jul 15, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT WAS TRAVELING 45 MPH WHEN THE RADIO AND TEMPERATURE CONTROL CONSOLE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THAT THE AUDIO CIRCUIT BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE IS 137,000. UPDATED 06/28/12*LJ THE CONSU... Read more
Incident date: Jul 1, 2007
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OR STARTING THE VEHICLE, THE BRAKE WARNING LIGHT ILLUMINATED AND THERE WAS A GRINDING SOUND. THE CONTACT WAS UNABLE TO BRAKE AND HAD TO DEPRESS THE BREAK PEDAL ALL THE WAY TO THE FLOOR BOARD. THE VEHICLE WOULD PULL AND JERK BEFORE FINALLY STOPPING. THE CONTACT STATED IN ORDER TO RESOLVE THE FAILURE H... Read more
Incident date: Jun 12, 2012
THE BRAKES ON MY 2008 INFINITI QX56 FAILED AT AN INTERSECTION TODAY, CAUSING ME TO GO THROUGH A STOP SIGN AT AN INTERSECTION. THE BRAKE PEDAL WENT TO THE FLOOR AND A SPORADIC GRINDING NOISE WAS HEARD AND FELT IN THE BRAKE PEDAL. THE BRAKE INDICATOR LIGHT WAS ILLUMINATED IN THE INSTRUMENT CLUSTER. THE VEHICLE COASTED TO A STOP. I PUMPED THE BRAKES, BUT HAD NO BRAKE PRESSURE. I PUT THE VEHICLE ... Read more
Incident date: May 30, 2012
THE RADIO AND A/C CONTROLS BECAME INOPERATIVE ON A 2003 INFINITI G35 COUPE. SAFETY ISSUE IS THE INABILITY TO USE DEFROSTER OR REAR WINDOW DEFROSTER AS NECESSARY. A SEARCH OF THE WEB INDICATES THAT HUNDREDS OF PEOPLE HAVE THE SAME PROBLEM. INFINITI RECALLED SOME 2003 SEDANS FOR THIS VERY PROBLEM, BUT NO COUPES. THE COUPE USES THE EXACT SAME SYSTEM AS THE SEDAN IN TERMS OF RADIO AND A/C CONTROLS... Read more
Incident date: Jun 1, 2012
WHILE DRIVING MY CAR THE RADIO COMPLETLY CUT OFF AND THE AIR CONDITIONING CAME ON AT FULL BLAST... I CANNNOT CONTROL ANYTHING ON THE DASH SUCH AS CLIMATE DEFROSTED OR TURNING THE DARN THING OFF. IT IS A SAFETY CONCERN BECAUSE IT WAS RAINING AND MY WINDOW WERE ALL FOGGED UP AND I COULDNT CLEAR THEM. I COULD NOT SEE OUT OF MY FRONT OR BACK WINDOWS. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THE SAMETH... Read more
Incident date: May 20, 2012
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSTIC TEST WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE. THE DEALER STATED THAT THE ENGINE FAILED DUE TO POOR MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE DENIED ASSISTANCE... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN SHAKING ABNORMALLY. THE ENGINE LIGHT ILLUMINATED AND THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED. THE DEALER INFORMED THE CONTACT THAT THE OIL WIRES THAT CONNECTED TO THE ENGINE HAD BURNED. THE CONTACT WAS ADVISED THAT THE ENGINE WOULD NEED REPLACING. THE MANUFACTURER WAS NOT N... Read more
Fire
Incident date: Jun 1, 2012
I STARTED MY CAR UP ON THE MORNING OF 6/1/12 AND I NOTICE IT WAS SHAKING. I DROVE IT AROUND THE CORNER AND SHAKING GOT WORST AND THE ENGINE LIGHT CAME ON. I PARKED THE CAR. CALLED INFINITY DISCUSSED PROBLEM AND BROUGHT THE CAR IN FOR SERVICE THE SAMEDAY. TODAY I GET A CALL FROM THE SERVICES DEPT AND I WAS TOLD I NEED A NEW ENGINE. I WAS TOLD THE PROBLEM WAS MISS FIRE AND OIL BUILD UP, AND IT WAS ... Read more
Incident date: Oct 13, 2010
THE VEHICLE HVAC/STEREO SYSTEM LOST POWER AND QUIT FUNCTIONING CAUSING THE WINDSHIELD TO FOG UP. THE ONLY WAY TO SEE WAS BY WIPING THE INSIDE GLASS WITH PAPER TOWELS. THE SYSTEM MALFUNCTIONED OVER THE PAST MONTHS AND NOW IS NOT OPERATIONAL. *TR
Incident date: Oct 13, 2010
THE VEHICLE HVAC/STEREO SYSTEM LOST POWER AND QUIT FUNCTIONING CAUSING THE WINDSHIELD TO FOG UP. THE ONLY WAY TO SEE WAS BY WIPING THE INSIDE GLASS WITH PAPER TOWELS. THE SYSTEM MALFUNCTIONED OVER THE PAST MONTHS AND NOW IS NOT OPERATIONAL. *TR
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jul 1, 2010
I LEASED MY INFINITI M37 SPORT THE FIRST MONTH IT CAME OUT IN 2010 (2011 MODEL). THE FIRST DAY I DROVE THE CAR THE ISSUES WERE APPARENT. I DROVE IT DIRECTLY BACK TO THE DEALERSHIP, THEY SAID EVERYTHING WAS FINE..ITS LEARNING YOUR DRIVING STYLE..(I TOO HAVE HAD MERCEDES, BMW, AUDI ETC THAT LEARN YOUR DRIVING STYLE) THIS WAS NOT THE CASE. WELL, NOW I AM AT 33,000 MILES AND THE ISSUES HAVE ONLY G... Read more
Incident date: Jun 1, 2011
CAR WOULD STOP RUNNING (ENGINE WOULD DIE OUT) THE REASON FOR MY COMPLAINT IS THAT I WENT TO INFINITI DEALER TO GET THEM TO FIX THE PROBLEM, WHICH THEY TOLD ME IT WAS THE "CAM POSITION SENSOR" THAT WAS BAD, YET DIDN'T TELL ME AND NOW I FIND OUT THAT THERE WAS A RECALL ON THIS ITEM (ITB03-072 SAFETY RECALL CAMPAIGN) I HAD MY PERSONAL MECHANIC FIX AT MY EXPENSE. SHOULD THEY HAVE FIXED AT THEIR EX... Read more
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE VOC WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE REAR BRAKE PADS NEEDED TO BE REPLACED AND THE REAR ROTORS NEED TO BE RESURFACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT HEARD A CLICKING NOISE WHILE DRIVING APPROXIMATELY 10 MPH ... Read more
Incident date: May 25, 2012
COMPLETE BRAKE SYSTEM FAILURE - THIS IS THE 3RD TIME, SAME EXACT SYMPTOMS. BRAKE LIGHT ON DASH COMES ON, COMPUTER NOISES BEEPING BEHIND DASH, BRAKE PEDAL LOOSES ALL PRESSURE, VEHICLE UNSAFE, CRASH WAS IMMINENT, IF WE HAD BEEN TRAVELING AT HIGHWAY SPEEDS THERE WOULD HAVE BEEN DEATH. BRAKE PEDAL PUSHED ALL THE WAY TO THE FLOOR FRONT BRAKES BEGAN MAKING SEVERE GRINDING NOISES, VEHICLE VIRTUALLY INC... Read more