Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 10, 2012
EXPERIENCED VERY SLOW ACCELERATOR RESPONSE SINCE VEHICLE WAS BRAND NEW. NOW IN ADDITION TO THAT THE CAR IS HAVING HORRIBLE PROBLEMS WHILE BRAKING, TRANSMISSION BANGS OUT OF GEAR, THE CAR ALSO DROPS MULTIPLE GEARS AT ONCE WHICH CAUSES A VERY HIGH REV OF ENGINE. IT FEELS SO ROUGH IT MAKES IT FEEL LIKE YOU'VE BEEN HIT FROM BEHIND. THIS CAR FEELS VERY UNSAFE TO DRIVE. THERE MUST BE FAULTY TRANSM... Read more
Incident date: Nov 13, 2006
SAME ISSUE AS ALL OTHER POSTING..LOSS OF BRAKES, SHUDDER, LIGHTS GO OFF. I HAD IT TOWED IN. AS IT WAS UNDER WARRANTY, THEY REPROGRAMMED AND REDID ALL BRAKES...NOW, SAME PROBLEM 9 MONTHS AGO..I CLEARED EVERYTHING AND IT RECURRED AGAIN..THIS IS LIFETHREATENING...I'M AMAZED NO ACTION HAS BEEN TAKEN WITH ALL THESE POSTS (AND MANY OTHERS ON OTHER COMPLIANT BOARDS). WILL SOMEONE HAVE TO GET KILLED AN... Read more
Incident date: Oct 25, 2012
WHEN THE PASSENGER SEAT IS OCCUPIED BY AN ADULT (150 LBS+), THE PASSENGER AIRBAG WARNING LIGHT WILL SOMETIMES ILLUMINATE INDICATING THAT THE PASSENGER AIRBAG HAS BEEN DISABLED. INFINITI HAS BEEN INVOLVED WITH REPAIRING THE CAR 4 TIMES FOR THIS ISSUE. AT THIS POINT THEY ARE NO LONGER WILLING TO FURTHER INVESTIGATE THE ISSUE AND SAY IT IS WORKING AS INTENDED EVEN THOUGH THE LIGHT INTERMITTENTLY IL... Read more
Incident date: Oct 31, 2012
THE DRIVERS SEAT BASE BROKE LOOSE FROM THE METAL LEVER THAT ADJUSTS THE HEIGHT OFF THE FLOOR AND THE SEAT TRACK IS RESTING ON THE FLOOR . THE SEAT CANNOT BE ADJUSTED LEVEL AND THE CAR CANNOT BE DRIVEN WITH THE BROKEN SEAT POSITION. DEALER SAID REPAIR IS NOT COVERED UNDER RECALL AND WILL BE OWNERS RESPONSIBILITY. *TR
Incident date: Oct 29, 2012
I NOTICED FOR A COUPLE OF WEEKS MY SEAT WOULD ROCK BACK AND FORTH WHEN I ACCELERATED. YESTERDAY WHEN I SAT DOWN IN MY CAR, I HEARD A LOUD CLUNK AND IT WAS MY DRIVER'S SEAT WHICH APPARENTLY BROKE OFF THE MECHANISM THAT HOLDS IT. I RESEARCHED AND SAW MANY USERS ARE REPORTING THE SAME ISSUE. NOW I HAVE A BROKEN DRIVER'S SEAT IN MY CAR. *TR
Incident date: Apr 26, 2012
BRAKE PROBLEM USUALLY OCCURS AFTER A TURN WHEN ACCELERATING TO ABOUT 20 TO 30 MPH. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKES, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY TO THE FLOOR. SOUNDS ALSO ARE HEARD FROM THE FRONT BRAKES (RUBBING AND GRINDING). THE VEHICLE WILL BARELY STOP WHEN THIS HAPPENS. THANK GOD WE ARE NOT GOING AT A HIGH R... Read more
Incident date: Apr 26, 2012
BRAKE PROBLEM USUALLY OCCURS AFTER A TURN WHEN ACCELERATING TO ABOUT 20 TO 30 MPH. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKES, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY TO THE FLOOR. SOUNDS ALSO ARE HEARD FROM THE FRONT BRAKES (RUBBING AND GRINDING). THE VEHICLE WILL BARELY STOP WHEN THIS HAPPENS. THANK GOD WE ARE NOT GOING AT A HIGH R... Read more
Incident date: Apr 26, 2012
BRAKE PROBLEM USUALLY OCCURS AFTER A TURN WHEN ACCELERATING TO ABOUT 20 TO 30 MPH. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKES, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY TO THE FLOOR. SOUNDS ALSO ARE HEARD FROM THE FRONT BRAKES (RUBBING AND GRINDING). THE VEHICLE WILL BARELY STOP WHEN THIS HAPPENS. THANK GOD WE ARE NOT GOING AT A HIGH R... Read more
Incident date: Jun 16, 2008
BRAKE CALIPERS HAVE FROZEN UP HAVE BEEN REPLACED ALONG WITH ROTORS AND BRAKE PADS ON FOUR OCCASIONS. THESE SAME INCIDENTS WERE REPAIRED ON 6/16/2008; 4/25/2009; 9/12/2011 AND WILL BE AGAIN ON MONDAY 10/22/2012. *TR THIS IS CLEARLY A VEHICLE DEFECT THAT IS SERIOUSLY DANGEROUS FOR ANY INFINITI DRIVER, THE PASSENGERS AND CERTAINLY ANY OTHER DRIVERS ON THE ROAD. I STRONGLY SUGGEST THAT THE NHTSA ... Read more
Incident date: Oct 19, 2012
REAR CENTER BRAKE LIGHT(LED) WORKS INTERMITTENTLY THEREBY NEARLY CAUSING REAR END COLLISION. CAR CAME INCHES FROM REAR ENDING ME. HAD TWO WARNINGS FROM LOCAL POLICE. *TR
Incident date: Sep 3, 2012
TRUNK WILL NOT OPEN UNLESS YOU USE TRUNK RELEASE INSIDE OF TRUNK DOOR. *TR
Incident date: Sep 3, 2012
TRUNK WILL NOT OPEN UNLESS YOU USE TRUNK RELEASE INSIDE OF TRUNK DOOR. *TR
Incident date: Oct 2, 2012
I HAD COME TO A COMPLETE STOP AT A CROSSWALK. MY FOOT WAS FIRMLY ON THE BRAKE AND THE AUTOMATIC TRANSMISSION IN DRIVE. SUDDENLY THE CAR JUMPED FORWARD IN SMALL INCREMENTS WITH A SOUND INDICATING THAT THE ANT-LOCK BRAKES WERE RELEASING AND APPLYING THE BRAKES IN RAPID SUCCESSION. I STOOD ON THE BRAKES AND THE CAR STOPPED ONLY TO REPEAT THE PROBLEM ONCE MORE WHILE I WAS STANDING ON THE BRAKES. IN... Read more
Incident date: Oct 15, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE SLT LIGHT AND VDC OFF LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHEN SHE RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAIL... Read more
Incident date: Oct 16, 2012
SAFETY EQUIPMENT FAILURE - DURING HIGHWAY DRIVING WITH 205LB DRIVER, THE DRIVER'S SEAT FRAME FAILED AND FELL APPROX. 1/2 INCH IN LEFT REAR OF SEAT. UPON INSPECTION, APPLYING MINIMAL SIDE PRESSURE TO THE DRIVER'S SEAT BACK IN THE DIRECTION OF THE PASSENGER WILL LIFT LEFT REAR OF SEAT APPROX. 2 INCHES AND FLEX THE SEAT LATERALLY. APPLYING PRESSURE THE REAR OF THE HEADREST TOWARD THE FRONT OF VEHI... Read more
Incident date: Jan 25, 2012
I WAS DRIVING IN THE CITY THEN SUDDENLY THE AIRBAG PASSENGER SIDE TURN ON WITH FLASHING INTER MITT THEN I TAKE IT TO THE DEALER AND THEY REST IT ,AFTER ONE WEEK THE AIR BAG GET ON AGAIN , I AM NOW SCARE TO DRIVE THE SUV BECAUSE I HAVE A 3 CHILDREN S AND I NEED TO HELP ME WITH THIS PROBLEM FOR THE SAFETY OF MY CHILDREN. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA... Read more
Incident date: Oct 11, 2012
I HAVE A 2005 INFINITY QX56 AND RECENTLY THE VEHICLE HAS STALLED OUT WHILE ON THE FREEWAY BECAUSE OF THE RUNNING OUT OF GAS WHEN THE FUEL GAUGE IS SHOWING OVER A 1/4 TANK STILL REMAINING. CONTACTED INFINITY AND INFORMED THEM OF NHTSA CAMPAIGN ID NUMBER: 10V074000 WHICH SAYS "THE INSTRUMENT PANEL FUEL GAUGE MAY INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER T... Read more
Incident date: Oct 11, 2012
I HAVE A 2005 INFINITY QX56 AND RECENTLY THE VEHICLE HAS STALLED OUT WHILE ON THE FREEWAY BECAUSE OF THE RUNNING OUT OF GAS WHEN THE FUEL GAUGE IS SHOWING OVER A 1/4 TANK STILL REMAINING. CONTACTED INFINITY AND INFORMED THEM OF NHTSA CAMPAIGN ID NUMBER: 10V074000 WHICH SAYS "THE INSTRUMENT PANEL FUEL GAUGE MAY INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER T... Read more
Incident date: Oct 10, 2012
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHILE A PASSENGER WAS ADJUSTING THE PASSENGER'S SEAT, IT BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SEAT ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 104,000.
Incident date: Mar 5, 2012
THE TRANSMISSION IN THE M37'S HAVE A MAJOR FLAW. IT IS A 7 SPEED AND HAS A DIFFICULT TIME FIGURING WHAT GEAR TO GO INTO. WHEN YOU ARE ACCELERATING ONTO AN OFF RAMP THERE IS A MAJOR DELAY AND THE TRANSMISSION CAN'T FIGURE OUT WHAT GEAR TO GO INTO. YOU COULD BE KILLED TRYING TO GET ON AN INTERSTATE BECAUSE THE CAR WON'T GO. WHEN YOU SLOW DOWN THE TRANSMISSION WILL GEAR DOWN SPORADICALLY. WHEN Y... Read more
Incident date: Aug 6, 2012
INTERMITTENT LOSS OF CONTROL OF FRONT WINDOW DEFOGGER, REAR WINDOW DEFROSTER, RADIO, A/C. THIS HAPPENS RANDOMLY WHILE DRIVING CAUSING LOSS OF VISIBILITY IN COLD OR RAINY WEATHER. THIS PROBLEM STARTED HAPPENING ON RARE OCCASION BUT THE FREQUENCY IS GETTING PROGRESSIVELY WORSE AND NOW HAPPENS ALMOST EVERY TIME THE VEHICLE IS DRIVEN! *TR
Incident date: Aug 6, 2012
INTERMITTENT LOSS OF CONTROL OF FRONT WINDOW DEFOGGER, REAR WINDOW DEFROSTER, RADIO, A/C. THIS HAPPENS RANDOMLY WHILE DRIVING CAUSING LOSS OF VISIBILITY IN COLD OR RAINY WEATHER. THIS PROBLEM STARTED HAPPENING ON RARE OCCASION BUT THE FREQUENCY IS GETTING PROGRESSIVELY WORSE AND NOW HAPPENS ALMOST EVERY TIME THE VEHICLE IS DRIVEN! *TR
Incident date: Oct 12, 2011
DRIVER SEAT MOVES FORWARD AND BACK UNDER BRAKING AND BACK UNDER ACCELERATION. WHILE BRAKING IT WILL PUSH THE DRIVER CLOSER TO THE STEERING WHEEL AND COULD CAUSE HARM TO ONES SELF WITH THE SEAT BELT. *TR
Incident date: Jul 16, 2012
BOTH MY DRIVER SIDE DOORS WILL NOT LOCK OR UNLOCK DUE TO FAULTY ACTUATORS. THIS IS A VERY COMMON ISSUE THAT HAPPENS TO MANY NISSAN OWNERS. THIS IS A CONCERN FOR SAFETY AS I CANNOT LOCK MY CAR OR UNLOCK WITH OUT GOING IN AND OUT MY PASSENGER SIDE OF MY CAR. *TR
Incident date: Jul 16, 2012
BOTH MY DRIVER SIDE DOORS WILL NOT LOCK OR UNLOCK DUE TO FAULTY ACTUATORS. THIS IS A VERY COMMON ISSUE THAT HAPPENS TO MANY NISSAN OWNERS. THIS IS A CONCERN FOR SAFETY AS I CANNOT LOCK MY CAR OR UNLOCK WITH OUT GOING IN AND OUT MY PASSENGER SIDE OF MY CAR. *TR
Incident date: Jul 16, 2012
BOTH MY DRIVER SIDE DOORS WILL NOT LOCK OR UNLOCK DUE TO FAULTY ACTUATORS. THIS IS A VERY COMMON ISSUE THAT HAPPENS TO MANY NISSAN OWNERS. THIS IS A CONCERN FOR SAFETY AS I CANNOT LOCK MY CAR OR UNLOCK WITH OUT GOING IN AND OUT MY PASSENGER SIDE OF MY CAR. *TR
Incident date: Oct 10, 2012
I WAS DRIVING AT AROUND 30- 35MPH AND SUDDENTLY CAR SLOWED DOWN WITH BRAKE LIGHT ON. I TURNED THE EMERGENCY LIGHTS ON AND MOVED TO RIGHT MOST LANE. SWTICHED OFF THE CAR. SWITHED ON BACK. IT WORKED FINE. IT HAPPENED TWICE WITH ME. ONLY WORRY IS THAT WHILE TRAVELLING ON FREEWAY IF CAR SIDDENLY SLOWS DOWN, WHICH MAY BE EXTERMELY DANGEROUS. SO NEED ADVISE WHAT IS REQUIRED TO BE DONE. *TR
Incident date: Oct 10, 2012
I WAS DRIVING AT AROUND 30- 35MPH AND SUDDENTLY CAR SLOWED DOWN WITH BRAKE LIGHT ON. I TURNED THE EMERGENCY LIGHTS ON AND MOVED TO RIGHT MOST LANE. SWTICHED OFF THE CAR. SWITHED ON BACK. IT WORKED FINE. IT HAPPENED TWICE WITH ME. ONLY WORRY IS THAT WHILE TRAVELLING ON FREEWAY IF CAR SIDDENLY SLOWS DOWN, WHICH MAY BE EXTERMELY DANGEROUS. SO NEED ADVISE WHAT IS REQUIRED TO BE DONE. *TR
Incident date: Sep 5, 2012
I PURCHASED NEW TIRES AT INFINITI OF COCONUT CREEK SEPTEMBER 2012. THERE IS A VIBRATION AND NOISE AT LOW SPEED, BELOW 30 MPH. I TOOK IT BACK TO THE DEALER NUMEROUS TIMES AND WAS TOLD IT IS NOT THE TIRES, IT IS THE SUSPENSION THAT IS LOOSE AND I WILL JUST HAVE TO LIVE WITH IT. PER THE DEALER, INFINITI KNOWS THERE IS A PROBLEM WITH THE SUSPENSION ON THE QX56 AND THE ARMADA AND THERE IS NO FIX. TH... Read more
Incident date: Sep 5, 2012
I PURCHASED NEW TIRES AT INFINITI OF COCONUT CREEK SEPTEMBER 2012. THERE IS A VIBRATION AND NOISE AT LOW SPEED, BELOW 30 MPH. I TOOK IT BACK TO THE DEALER NUMEROUS TIMES AND WAS TOLD IT IS NOT THE TIRES, IT IS THE SUSPENSION THAT IS LOOSE AND I WILL JUST HAVE TO LIVE WITH IT. PER THE DEALER, INFINITI KNOWS THERE IS A PROBLEM WITH THE SUSPENSION ON THE QX56 AND THE ARMADA AND THERE IS NO FIX. TH... Read more
Incident date: Oct 6, 2012
WHEN THE HEADLIGHTS ARE ON AT NIGHT AND USING THE TURN SIGNAL, WHEN THE TURN SIGNAL CANCELS AFTER A TURN, THE HEADLIGHTS TURN OFF BRIEFLY THEN COME BACK ON. AN ONLINE SEARCH HAS SHOWN THAT THE 2000-2003 NISSAN MAXIMA AND INFINITI I30 IS AFFECTED BY THIS. *TR
Incident date: Oct 2, 2012
DURING MY EVENING DRIVE HOME ON A LOCAL HIGHWAY / TOLL ROAD I SMELLED A STRONG PUNGENT BURNT OIL SMELL THRU THE AIR VENTS. AS I WAS AT THE END OF MY COMMUTE I PARKED THE CAR AND NOTED OIL DRIPPING FROM THE RIGHT FRONT AREA OF THE CAR. AFTER IT COOLED OFF I TRACED THE LEAK TO A POWER STEERING LINE UP HIGH AT THE BULKHEAD. I PULLED THE OUTER CHAFE GUARD BACK AND ADDITIONAL POWER STEERING FLUID POURE... Read more
Incident date: Sep 25, 2012
9/25/2012-I AM HAVING SOME SEVERE ISSUES WITH THE BRAKES ON THE M37. YESTERDAY I JUST AVOIDED AN ACCIDENT WITH THE BACK END OF A UPS TRUCK AS THE CAR WOULD NOT STOP. THIS IS THE THIRD TIME THAT SOMETHING LIKE THIS HAS HAPPENED WITH THE BRAKES. EACH TIME IT HAS BEEN WHILE TRAVELING ABOVE 50 MPH AND TRYING TO STOP QUICKLY. THE REACTION OF THE CAR IS SIMILAR TO THAT OF AN ANTI-LOCK BRAKE SYSTEM WHEN ... Read more
Incident date: Sep 25, 2012
9/25/2012-I AM HAVING SOME SEVERE ISSUES WITH THE BRAKES ON THE M37. YESTERDAY I JUST AVOIDED AN ACCIDENT WITH THE BACK END OF A UPS TRUCK AS THE CAR WOULD NOT STOP. THIS IS THE THIRD TIME THAT SOMETHING LIKE THIS HAS HAPPENED WITH THE BRAKES. EACH TIME IT HAS BEEN WHILE TRAVELING ABOVE 50 MPH AND TRYING TO STOP QUICKLY. THE REACTION OF THE CAR IS SIMILAR TO THAT OF AN ANTI-LOCK BRAKE SYSTEM WHEN ... Read more
Incident date: Sep 25, 2012
9/25/2012-I AM HAVING SOME SEVERE ISSUES WITH THE BRAKES ON THE M37. YESTERDAY I JUST AVOIDED AN ACCIDENT WITH THE BACK END OF A UPS TRUCK AS THE CAR WOULD NOT STOP. THIS IS THE THIRD TIME THAT SOMETHING LIKE THIS HAS HAPPENED WITH THE BRAKES. EACH TIME IT HAS BEEN WHILE TRAVELING ABOVE 50 MPH AND TRYING TO STOP QUICKLY. THE REACTION OF THE CAR IS SIMILAR TO THAT OF AN ANTI-LOCK BRAKE SYSTEM WHEN ... Read more
Incident date: Oct 20, 2010
WAS TRAVELING AT APPROX 40MPH IN DRY CONDITIONS ON A GOOD ROAD SURFACE AND APPROACHING TRAFFIC LIGHTS AT AN INTERSECTION. APPLIED THE FOOT BRAKE LIGHTLY AND IMMEDIATELY NOTICED THE BRAKE PEDAL TRAVEL WAS SIGNIFICANTLY INCREASED. GROANING & GRINDING NOISES EMANATED FROM FRONT END AND COULD BE FELT THROUGH THE BRAKE PEDAL. IT WAS AS IF THE ABS HAD ENGAGED EVEN THOUGH THE CAR WAS BRAKING GENTLY ON... Read more
Incident date: Sep 24, 2012
IDENTICAL DENTS/SCRATCHES ON EITHER SIDE OF PANEL CAUSE BY DESIGN FLAW AND EXPERIENCED BY MANY OWNERS AFTER ABOUT 3 OR 4 K MILES. DEALER HAS FAILED TO RESPOND TO MY COMPLAINT. HARTE INFINITI, HARTFORD, CT. I HAVE ALSO TRIED TO SEND FORMAL COMPLAINT TO INFINITI OFFICIAL HEADQUARTERS BUT CANNOT CONFIRM THAT THEY RECEIVED IT. NOT A PROBLEM THAT WOULD CAUSE INJURY BUT A COSMETIC ISSUE THAT INFINI... Read more
Incident date: Jun 1, 2012
I AM A 140 LB WOMAN. WHEN I SIT IN THE PASSENGER SEAT, EVEN PROPERLY, THE AIRBAG LIGHT HAS INTERMITTENTLY TURNED ON INDICATING THERE'S NO PASSENGER OR THE PASSENGER IS OUT OF POSITION. IT OFTEN (IN THE FIRST MONTH) HAPPENED AT THE BEGINNING OF A DRIVE, AND THE RECURRED AT TIMES, PERHAPS LOWER SPEEDS. RECENTLY, (9/23) IT HAPPENED AT A HIGHER SPEED, AND WELL INTO OUR DRIVE. IT STAYED LIT FOR A WHILE... Read more
Incident date: Apr 18, 2012
WHEN I AM BRAKING AND COMING CLOSER TO A STOP, MY CAR GIVES A JERK ALONG WITH AN INCREASE IN ENGINE SPEED. SOMETIMES WHEN I BRAKE I CAN FEEL THE FOOT BRAKE STUCK FOR ONE SECOND. *TR
Incident date: Apr 18, 2012
WHEN I AM BRAKING AND COMING CLOSER TO A STOP, MY CAR GIVES A JERK ALONG WITH AN INCREASE IN ENGINE SPEED. SOMETIMES WHEN I BRAKE I CAN FEEL THE FOOT BRAKE STUCK FOR ONE SECOND. *TR
Incident date: Sep 17, 2012
TL* THE CONTACT LEASES A 2012 INFINITI G37. THE CONTACT STATED THAT DUE TO THE DESIGN OF THE SEAT PADDING HE HAS DEVELOPED PAIN IN HIS HIP THAT WORSENS EVERY TIME THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 60 AND THE CURRENT MILEAGE WAS 140. UPDATED 10/12/12*LJ UPDATED 10/17/2012 *JS
1 injured
Incident date: Aug 7, 2012
DID NOT BRING BACK THE GEAR TO PARK AND PRESSED THE START BUTTON. LEFT THE VEHICLE NOT HEARING THE VERY WEAK SIGNAL. WROTE TO MANUFACTURER ABOUT THIS DESIGN ISSUE. THEY DID NOT CARE, EVEN THEY RESPONDED THAT IT IS THE WAY IT IS DESIGNED. ANY DRIVER WITH EUROPEAN OR MANUAL GEAR BACKGROUND WILL MAKE THE SAME MISTAKE. THE CAR WAS POSITIONED ON A SLOPE, IN A GARAGE AFTER I ARRIVED AT MY DESTINATION. A... Read more
Incident date: Sep 18, 2012
THE THIRD BRAKE LIGHT IN SPOILER-LESS G35 SEDANS IS A WELL KNOWN ISSUE TO FAULT AFTER JUST A FEW YEARS. OVER 50 OWNERS OF THE VEHICLE HAVE REPORTED THE SAME PROBLEM. IT WILL EITHER STOP WORKING ENTIRELY OR ONLY WORK AT TIMES WITH NO KNOWN CAUSE. *TR
Incident date: Sep 18, 2012
THE THIRD BRAKE LIGHT IN SPOILER-LESS G35 SEDANS IS A WELL KNOWN ISSUE TO FAULT AFTER JUST A FEW YEARS. OVER 50 OWNERS OF THE VEHICLE HAVE REPORTED THE SAME PROBLEM. IT WILL EITHER STOP WORKING ENTIRELY OR ONLY WORK AT TIMES WITH NO KNOWN CAUSE. *TR
Incident date: Sep 10, 2012
WHEN I TOOK MY CAR IN FOR SERVICE MY MECHANIC NOTICED EXCESSIVE RUSTING ON THE FRAME BELOW THE RADIATOR. IT IS THE ONLY PLACE ON THE ENTIRE CAR UNDERBODY WITH RUST. THE METAL BAR IS ALMOST COMPLETELY ROTTED THROUGH, AND MY MECHANIC SAID THE CAR IS UNSAFE TO DRIVE - IF I HIT A POTHOLE OR A BUMP THE BAR WILL CRACK AND THE ENGINE/RADIATOR WILL LOSE SUPPORT. MY CAR ONLY HAS 114,000 MILES. IT'... Read more
Incident date: Sep 17, 2012
PULLED INTO A PARKING LOT WHEN THE ENGINE STOPPED RUNNING ALL OF A SUDDEN. THE POWER STEERING ALSO WENT OUT. EVERYTHING ELSE INCLUDING THE ELECTRICAL SEEMED TO STILL WORK. SERVICE ENGINE SOON, "SLIP" AND "VDC OFF" LIGHTS DISPLAYED ON THE DASHBOARD IMMEDIATELY. THIS SEEMS TO BE RELATED TO NHTSA CAMPAIGN ID # 03V455000. I CALLED THE MANUFACTURER WHO INFORMED ME MY VIN WAS NOT WITHIN THE RANGE OF... Read more
Incident date: Sep 17, 2012
PULLED INTO A PARKING LOT WHEN THE ENGINE STOPPED RUNNING ALL OF A SUDDEN. THE POWER STEERING ALSO WENT OUT. EVERYTHING ELSE INCLUDING THE ELECTRICAL SEEMED TO STILL WORK. SERVICE ENGINE SOON, "SLIP" AND "VDC OFF" LIGHTS DISPLAYED ON THE DASHBOARD IMMEDIATELY. THIS SEEMS TO BE RELATED TO NHTSA CAMPAIGN ID # 03V455000. I CALLED THE MANUFACTURER WHO INFORMED ME MY VIN WAS NOT WITHIN THE RANGE OF... Read more
Incident date: Sep 11, 2012
RIGHT FRONT PASSENGER AIRBAG INTERMITTENTLY FAILS TO TURN "ON" WHEN AN ADULT PASSENGER IS SEATED FULLY WITHIN THE SEAT. ON SOME OCCASIONS THE AIRBAG WILL TURN "ON" (INDICATOR LIGHT IS OFF) WHEN AN ADULT PASSENGER IS PRESENT AND THEN WILL SWITCH TO "OFF" (INDICATOR LIGHT TURNS ON). ATTEMPTS TO REPOSITION AND REDISTRIBUTE WEIGHT TO GET THE SYSTEM TO TURN BACK ON HAVE BEEN MADE BUT UNSUCCESSFUL. T... Read more
Incident date: Jan 3, 2012
ISSUE 1: THE GAS GAUGE IMPROPERLY REPRESENTS THE FUEL LEVEL IN THE TANK AND THE FOLLOWING ISSUES ARE CONSTANTLY PRESENT: 1) A FULL TANK IS NEVER SHOWN VIA THE GAUGE 2) THE GAS GAUGE SPORADICALLY JUMPS AROUND REGARDLESS OF THE AMOUNT OF GAS IN THE TANK 3) THE "EMPTY" LIGHT COMES ON WHEN THERE IS AS MUCH AS 1/2 TANK OF GAS 4) THE FULL VOLUME OF THE TANK CANNOT BE FILLED BECAUSE THE FUELING PUM... Read more
Incident date: Aug 2, 2012
HELLO, WHILE DRIVING OUR 2003 INFINITY M45 ON THE HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY SHUT OFF. I WAS DRIVING MY KIDS TO SCHOOL AND THIS SUDDENLY HAPPENED. THE CAR TURNED ON IMMEDIATELY AND DROVE BACK HOME. I THOUGHT IT MIGHT HAVE BEEN SOME ISSUE WITH THE FUEL. I DROVE IT AGAIN AND THIS HAPPENED TO ME ONCE MORE, THE VEHICLE JUST SUDDENLY SHUTS OFF. I WENT TO THE DEALER TO SEE... Read more