Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 21, 2012
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING 40 MPH AND ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED BEFORE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Incident date: Aug 1, 2012
FUEL GAUGE CLAIMED 45 MILES UNTIL EMPTY; HOWEVER SOMETIME WITHIN THE NEXT MILE, FUEL GAUGE IMMEDIATELY WENT TO "-" AND VEHICLE STALLED AND WAS OUT OF GAS ON HIGHWAY. FORTUNATELY WAS NEAR OFF RAMP. WALKED TO GAS STATION WAS ABLE TO REFILL TANK, VEHICLE STARTED IMMEDIATELY. FUEL GAUGE FAULTY. *TR
Incident date: Aug 1, 2012
FUEL GAUGE CLAIMED 45 MILES UNTIL EMPTY; HOWEVER SOMETIME WITHIN THE NEXT MILE, FUEL GAUGE IMMEDIATELY WENT TO "-" AND VEHICLE STALLED AND WAS OUT OF GAS ON HIGHWAY. FORTUNATELY WAS NEAR OFF RAMP. WALKED TO GAS STATION WAS ABLE TO REFILL TANK, VEHICLE STARTED IMMEDIATELY. FUEL GAUGE FAULTY. *TR
Incident date: May 9, 2012
THE LOCK ACTUATOR ON THE REAR HATCH BROKE AND I WAS UNABLE TO CLOSE THE HATCH OR LOCK THE VEHICLE. AFTER DISSEMBLING THE ACTUATOR THERE WAS A SMALL PLASTIC PIN THAT BROKE THAT PREVENTED THE LATCH FROM ENGAGING. I THEN HAD TO PAY OVER $400.00 TO HAVE IT REPLACED FOR A PLASTIC PIECE THAT PROBABLY COST LESS THAN $1 TO MANUFACTURE. *TR
Incident date: Aug 1, 2012
THE DRIVERS SIDE SEAT WILL NO LONGER MOVE BACK/FORWARD. THE RIGHT SIDE OF THE SEAT REMAINS STATIONARY AND THE LEFT SIDE MOVES MAKING THE SEAT SWIVEL. THE MECHANIC CHECKED IT OUT AND DETERMINED THAT THE GEAR WAS STRIPPED. *TR
Incident date: Aug 1, 2012
THE DRIVERS SIDE SEAT WILL NO LONGER MOVE BACK/FORWARD. THE RIGHT SIDE OF THE SEAT REMAINS STATIONARY AND THE LEFT SIDE MOVES MAKING THE SEAT SWIVEL. THE MECHANIC CHECKED IT OUT AND DETERMINED THAT THE GEAR WAS STRIPPED. *TR
Incident date: Aug 1, 2012
THE DOOR LOCK ON THE PASSENGER FRONT DOOR NO LONGER WORKS VIA THE POWER DOOR LOCK SWITCH OR KEY FOB. IT MUST LOCKED/UNLOCKED MANUALLY. THE MECHANIC REPORTED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. *TR
Incident date: Aug 1, 2012
THE DOOR LOCK ON THE PASSENGER FRONT DOOR NO LONGER WORKS VIA THE POWER DOOR LOCK SWITCH OR KEY FOB. IT MUST LOCKED/UNLOCKED MANUALLY. THE MECHANIC REPORTED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. *TR
Incident date: Aug 10, 2012
PULLED INTO A PARKING SPACE. HAD TO BACK UP TO GET ALIGNED. VEHICLE WAS FULLY STOPPED WITH THE RIGHT FOOT ON THE BRAKE PEDAL. SHIFTED FROM R THROUGH N TO D. VEHICLE SURGED FORWARD AT VERY HIGH RPMS. RIGHT FOOT WAS STILL ON THE BRAKE PEDAL. PUT HEAVY PRESSURE ON THE BRAKE AND SHIFTED TO N AND STOPPED THE VEHICLE OVER THE CURB AND ABOUT 3 FT ONTO THE SIDEWALK. TOTAL DISTANCE MOVED, APPROX 6 FT... Read more
Incident date: Aug 10, 2012
PULLED INTO A PARKING SPACE. HAD TO BACK UP TO GET ALIGNED. VEHICLE WAS FULLY STOPPED WITH THE RIGHT FOOT ON THE BRAKE PEDAL. SHIFTED FROM R THROUGH N TO D. VEHICLE SURGED FORWARD AT VERY HIGH RPMS. RIGHT FOOT WAS STILL ON THE BRAKE PEDAL. PUT HEAVY PRESSURE ON THE BRAKE AND SHIFTED TO N AND STOPPED THE VEHICLE OVER THE CURB AND ABOUT 3 FT ONTO THE SIDEWALK. TOTAL DISTANCE MOVED, APPROX 6 FT... Read more
Incident date: Aug 9, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP, VEHICLE DYNAMIC CONTROL LIGHT, ANTI-LOCK BRAKING SYSTEM LIGHT AND THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT HE LOST ALL STEERING POWER AND WAS ABLE TO CONTINUE DRIVING AFTER RESTARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDE... Read more
Incident date: Aug 9, 2012
THE DRIVER SIDE SEAT ROCKS BACK AND FORTH. DEALER SAYS I MUST PAY TO HAVE REPLACED FOR ~$1200. I NOTICED VIA INTERNET SEARCH THIS PROBLEM HAS BEEN ASSIGNED NHTSA ITEM NUMBER - 10016401. JUST WANTED TO ADD MY CAR TO THE LIST. *TR
Incident date: Jul 21, 2012
WHILE DRIVING, WHEELS STARTED SHAKING. WHEN I TOOK THE VEHICLE TO INFINITI THEY SAID THE COMPRESSION RODS WENT BAD AND THAT THIS WAS A COMMON PROBLEM IN G35S. SERVICE GUY EVEN TOLD ME THAT THE PART IS DEFECTIVE AND IF IT BREAKS WHILE DRIVING YOUR TIRE/WHEEL CAN FLY OFF. IF IT IS DEFECTIVE THEN WHY HASN'T INFINITI ISSUED A RECALL? *TR
Incident date: Jul 21, 2012
WHILE DRIVING, WHEELS STARTED SHAKING. WHEN I TOOK THE VEHICLE TO INFINITI THEY SAID THE COMPRESSION RODS WENT BAD AND THAT THIS WAS A COMMON PROBLEM IN G35S. SERVICE GUY EVEN TOLD ME THAT THE PART IS DEFECTIVE AND IF IT BREAKS WHILE DRIVING YOUR TIRE/WHEEL CAN FLY OFF. IF IT IS DEFECTIVE THEN WHY HASN'T INFINITI ISSUED A RECALL? *TR
Incident date: Jul 21, 2012
WHILE DRIVING, WHEELS STARTED SHAKING. WHEN I TOOK THE VEHICLE TO INFINITI THEY SAID THE COMPRESSION RODS WENT BAD AND THAT THIS WAS A COMMON PROBLEM IN G35S. SERVICE GUY EVEN TOLD ME THAT THE PART IS DEFECTIVE AND IF IT BREAKS WHILE DRIVING YOUR TIRE/WHEEL CAN FLY OFF. IF IT IS DEFECTIVE THEN WHY HASN'T INFINITI ISSUED A RECALL? *TR
Incident date: Jul 10, 2012
THIS IS THE SECOND TIME THAT THE GAS GAUGE HAS MALFUNCTION FIRST WAS A FEW YEARS AGO WHILE CAR WAS UNDER WARRANTY. I REMEMBER IT WAS A SUNDAY AND I WAS ON MY WAY HOME FROM CHURCH WITH MY SONS. I WAS DRIVING ABOUT 40MPH WHEN CAR STALLED. THIS TIME I WAS ON I 95 WHEN THE CAR STALLED. BOTH TIMES THE GAUGE READ THAT THE CAR HAD A HALF FULL TANK. I HAVE NO HAD IT REPAIRED AS OF YET. *TR
Incident date: Aug 1, 2012
2004 INFINITI G35X. CONSUMER STATES PROBLEM WITH VEHICLE BRAKES *TGW THE CONSUMER ALSO STATED THE HOOD HINGE WAS CORRODED, THERE WERE EVOP ISSUES, AND A FUEL VALVE LEAK WHICH CAUSED DIFFICULTY IN NOT BEING ABLE TO RE-FUEL THE VEHICLE TO ITS CAPACITY.
Incident date: Aug 1, 2012
2004 INFINITI G35X. CONSUMER STATES PROBLEM WITH VEHICLE BRAKES *TGW THE CONSUMER ALSO STATED THE HOOD HINGE WAS CORRODED, THERE WERE EVOP ISSUES, AND A FUEL VALVE LEAK WHICH CAUSED DIFFICULTY IN NOT BEING ABLE TO RE-FUEL THE VEHICLE TO ITS CAPACITY.
Incident date: Aug 1, 2012
2004 INFINITI G35X. CONSUMER STATES PROBLEM WITH VEHICLE BRAKES *TGW THE CONSUMER ALSO STATED THE HOOD HINGE WAS CORRODED, THERE WERE EVOP ISSUES, AND A FUEL VALVE LEAK WHICH CAUSED DIFFICULTY IN NOT BEING ABLE TO RE-FUEL THE VEHICLE TO ITS CAPACITY.
Incident date: Jul 1, 2007
RADIATOR CORE SUPPORT IS RUSTING AT AN UNUSUALLY RAPID RATE. THIS IS ALSO THE FRONT MOUNT FOR THE ENGINE. WHEN THIS FINALLY BREAKS IT IS LIKELY THE ENGINE AND COOLING SYSTEM WILL SUFFER. THERE IS NO RUST ANYWHERE ELSE ON THE VEHICLE. NOTE: THIS CAR IS STRUCTURALLY AND MECHANICALLY IDENTICAL TO THE NISSAN MAXIMA OF THE SAME YEAR, AND MANY OF SAID CAR ARE SUFFERING THE SAME ISSUES. *TR
Incident date: Jul 16, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 45 MPH THE VEHICLE STALLED. THE VEHICLE WOULD RESTART IMMEDIATELY, BUT THE FAILURE RECURRED CONSTANTLY. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN IN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE... Read more
Incident date: Jul 28, 2012
FIRST, ON 07/28/2012, AT ABOUT 60 MPH WHILE DRIVING ON THE FREEWAY, NOTICE THE VEHICLE'S ENGINE SORT OF STALLED (SAW THE TACHOMETER DROP COMPLETELY) FOR 1 SECOND AND RESUME OPERATION. CONTINUE DRIVING BUT THE SLIP, VDC AND CHECK ENGINE LIGHTS CAME ON. CONTINUED DRIVING THE CAR TO MY DESTINATION, WHICH WAS LESS THAN A MILE FROM THIS INCIDENT. AFTER A WHILE, TRIED TO START THE CAR AND IT WOULD NO... Read more
Incident date: Jan 2, 2012
INFINITI M35 TRANSMISSION FAILED TO ENGAGE IN REVERSE WHEN CAR REACHED NORMAL RUNNING TEMP. ONLY OPTION SUGGESTED BY INFINITI DEALERSHIP WAS TO REPLACE TRANSMISSION.
Incident date: Jul 19, 2012
1. STEREO AMPLIFIER FUSE BLEW. (15 AMP) 2. FUSE REPLACED 3. WHILE DRIVING THE CAR SMELLED SMOKE. 4. ALL DASH LIGHTS AND ELECTRICAL SYSTEM WENT BLACK. 5. SMOKE STARTED COMING FROM UNDER THE DASH BOARD. 6. CAR REMAINED RUNNING, HEAD LIGHTS FUNCTIONED. 7. AFTER TURNING THE CAR OFF, LARGE AMOUNTS OF SMOKE CAME FROM BEHIND AND UNDER THE DASH BOARD. 8. CAR WOULD NOT START AND ALL ELECTRICAL SYSTE... Read more
Fire
Incident date: Jul 26, 2012
I WAS DRIVING DOWN I20 DURING AFTERNOON ATLANTA TRAFFIC WHEN ALL OF THE SUDDEN THE CAR STARTED RIDING LIKE A TRUCK AND THEN LOST ALL POWER. THE CHECK ENGINE AND VDC LIGHTS CAME ON THEN THE CAR COMPLETELY SHUT DOWN ON THE INTERSTATE. I HAD TO NAVIGATE 3 LANES OF TRAFFIC WITH NO POWER TO PULL OFF ON THE SHOULDER. THE AUTO REPAIR SHOP SAID THAT THE CAR IS BADLY MISFIRING ON 3 CYLINDERS AND IN ORDER T... Read more
Incident date: Jul 26, 2012
I WAS DRIVING DOWN I20 DURING AFTERNOON ATLANTA TRAFFIC WHEN ALL OF THE SUDDEN THE CAR STARTED RIDING LIKE A TRUCK AND THEN LOST ALL POWER. THE CHECK ENGINE AND VDC LIGHTS CAME ON THEN THE CAR COMPLETELY SHUT DOWN ON THE INTERSTATE. I HAD TO NAVIGATE 3 LANES OF TRAFFIC WITH NO POWER TO PULL OFF ON THE SHOULDER. THE AUTO REPAIR SHOP SAID THAT THE CAR IS BADLY MISFIRING ON 3 CYLINDERS AND IN ORDER T... Read more
Incident date: Jul 26, 2012
I WAS DRIVING DOWN I20 DURING AFTERNOON ATLANTA TRAFFIC WHEN ALL OF THE SUDDEN THE CAR STARTED RIDING LIKE A TRUCK AND THEN LOST ALL POWER. THE CHECK ENGINE AND VDC LIGHTS CAME ON THEN THE CAR COMPLETELY SHUT DOWN ON THE INTERSTATE. I HAD TO NAVIGATE 3 LANES OF TRAFFIC WITH NO POWER TO PULL OFF ON THE SHOULDER. THE AUTO REPAIR SHOP SAID THAT THE CAR IS BADLY MISFIRING ON 3 CYLINDERS AND IN ORDER T... Read more
Incident date: Jul 16, 2012
DRIVERS SIDE SEAT LEANS TO RIGHT. UNABLE TO RAISE THE SEAT. SEAT BOTTOM IS RESTING ON THE TRACK. ALSO, SEAT MEMORY POSITION INTERMITTENTLY FAILS TO RETURN TO SETTING. *TR
Incident date: Dec 29, 2011
WHILE DRIVING ON THE INTERSTATE THE CAR STARTED TO ACCELERATE AND WAS NOT ABLE TO FULLY STOP WHEN I STEPPED ON THE BRAKES. ONCE THE CAR WAS PUT INTO PARK THE ENGINE REVVED ALL THE WAY UP TO 8. HAD THE ENGINE AND VALVES CLEANED WHICH THEY SAID WAS THE PROBLEM. ON 7/23/2012 THE SAME THING HAPPENED AND WAS TOLD THE SAME THING WAS WRONG GOT IT CLEANED BUT THE GAS PEDAL KEEPS STICKING AND THE CAR CO... Read more
Incident date: Jul 25, 2012
CENTER MOUNT/THIRD BRAKE LIGHT IS COMPLETELY OUT DESPITE THE ATTEMPTS MADE TO FIX THE LED'S. ALSO HAD SOMEHOW CAUSED MY REGULAR BRAKE LIGHTS TO GO COMPLETELY OUT. THAT SEEMS TO BE REPAIRED (FAULTY RELAY SWITCH?), BUT SINCE THIS WAS A SAFETY ISSUE I HAD ASKED INFINITI TO "GOODWILL" THE REPAIR COST ($221), BUT IT WAS DENIED. *TR
Incident date: Jul 25, 2012
CENTER MOUNT/THIRD BRAKE LIGHT IS COMPLETELY OUT DESPITE THE ATTEMPTS MADE TO FIX THE LED'S. ALSO HAD SOMEHOW CAUSED MY REGULAR BRAKE LIGHTS TO GO COMPLETELY OUT. THAT SEEMS TO BE REPAIRED (FAULTY RELAY SWITCH?), BUT SINCE THIS WAS A SAFETY ISSUE I HAD ASKED INFINITI TO "GOODWILL" THE REPAIR COST ($221), BUT IT WAS DENIED. *TR
Incident date: Jul 10, 2012
UNABLE TO DEFOG WINDOWS BECAUSE ALL OF THE CLIMATE CONTROL BUTTONS ARE INOPERABLE. CURRENTLY THE CLIMATE CONTROL SYSTEM IS "STUCK" AT 71 DEGREES AND THE RADIO IS COMPLETELY OUT. *TR
Incident date: Jul 10, 2012
UNABLE TO DEFOG WINDOWS BECAUSE ALL OF THE CLIMATE CONTROL BUTTONS ARE INOPERABLE. CURRENTLY THE CLIMATE CONTROL SYSTEM IS "STUCK" AT 71 DEGREES AND THE RADIO IS COMPLETELY OUT. *TR
Incident date: Mar 9, 2012
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 40 MPH SHE HEARD A RATTLING AND SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. FOUR MONTHS LATER THE BRAKE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE STRUT HOUSING TOWER DROPPED AND... Read more
Incident date: Mar 9, 2012
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 40 MPH SHE HEARD A RATTLING AND SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. FOUR MONTHS LATER THE BRAKE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE STRUT HOUSING TOWER DROPPED AND... Read more
Incident date: Jul 20, 2012
WAS COMING TO A STOP AT RED LIGHT, JUST BEFORE CAR STOPPED MOVING IT FELT LIKE THE TRANS DOWN SHIFTED HARD. I HAD MY FOOT ON BRAKE, ALREADY STOPPED AND CAR LUNGED FORWARD. IT FELT LIKE IT WAS GOING TO TAKE OFF AND HIT THE CAR IN FRONT OF ME, I PUT IT IN NEUTRAL AND THE CAR REVVED UP TO ABOUT 6500 RPM FOR 3 TO 4 SECONDS THEN DROPPED DOWN TO NORMAL. I AN POSITIVE I DID NOT HAVE MY FOOT ON THE GAS ... Read more
Incident date: Mar 15, 2012
THE AC/HEAT CONTROLLER STOPPED WORKING. THE AC WAS STUCK AT FULL, AT 60 DEGREES WHICH CREATED MIST ON ALL OF THE WINDOWS. I WAS NOT ABLE TO TURN ON THE DEFROSTER WHICH MADE MY DRIVING DANGEROUS. *TR
Incident date: Mar 15, 2012
THE AC/HEAT CONTROLLER STOPPED WORKING. THE AC WAS STUCK AT FULL, AT 60 DEGREES WHICH CREATED MIST ON ALL OF THE WINDOWS. I WAS NOT ABLE TO TURN ON THE DEFROSTER WHICH MADE MY DRIVING DANGEROUS. *TR
Incident date: Jul 18, 2012
PULLING OUT OF NEIGHBORHOOD ON BUSY HIGHWAY 34 MPH. BRAKE FAILURE, LOUD GRINDING AND BRAKE LIGHT CAME ON. ABLE TO AVOID ONCOMING TRAFFIC BY PULLING ONTO SIDE OF ROAD. TURN CAR OFF AND BACK ON AND HAS BREAKS BACK BUT VERY SCARED. *TR
Incident date: Jul 2, 2012
ON JULY 1, 2012 I WAS DRIVING ON HIGHWAY 156 IN WINSTON-SALEM N.C. WHEN MY AIR CONDITION, TURN SIGNAL, SPEEDOMETER STOP WORKING AND CHECK ENGINE LIGHT CAN ON. WE WERE ON VACATION DRIVING THROUGH NORTH CAROLINA FROM GEORGIA. IT WAS SUNDAY AND WE DECIDED TO STAY OVERNIGHT TO HAVE THE QX56 INFINITY CHECKED OUT THE NEXT DAY FOR SAFETY REASONS. THE NEXT MOURNING ON OUR WAY TO THE INFINITY DEALERSHIP, ... Read more
Incident date: Jan 9, 2012
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE DOORS COULD NOT BE UNLOCKED OR LOCKED USING THE KEY FOB OR THE INTERIOR DOOR LOCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN REPLACED THE DRIVER SIDE DOOR LOCK ACTUATOR. AFTER THE REPAIR THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED... Read more
Incident date: May 9, 2012
DRIVER SEAT BRACKET BROKE AND THE SEAT SLIDES AND ROCKS WHEN DRIVING, UNSAFE *TR
Incident date: May 16, 2012
I BOUGHT THE JX 35 ON APRIL 17, 2012 LOOKING TO DOWNSIZE AND BECAUSE OF THE SAFETY FEATURES. ABOUT A MONTH INTO OWNING THE CAR, AS I WAS DRIVING THE IBA (INTELLECT BRAKE ASSIST) SUDDENLY STOPPED MY CAR TO A COMPLETE STOP ON A BRIDGE. THERE WERE NO CARS IN FRONT OF ME, AND LUCKILY THE CAR BEHIND ME WASN'T DRIVING TOO CLOSE TO ME OR I WOULD HAVE BEEN HIT. MY SEATBELT TIGHTENED AS WELL. MY 2 YEAR OLD... Read more
Incident date: Sep 3, 2010
2003 INFINITI M45. CONSUMER STATES FUEL GAUGE FAILURE *TGW THE CONSUMER STATED SHE RECEIVED A RECALL NOTICE REGARDING A NOW RECALL ITEM, IN WHICH SHE EXPERIENCED AND PAID OUT OF POCKET FOR ON SEPTEMBER 3 , 2010. RECALL # 12V088000. THE CONSUMER IS SEEKING REIMBURSEMENT IN THE AMOUNT OF $ 516.99. THE CONSUMER STATED SHE RAN OUT OF GAS, EVEN THOUGH THE GAUGE REFLECTED MORE THAN 1/4 TANK OF GAS. TH... Read more
Incident date: Jul 12, 2012
I LEASED MY JX IN JUNE 2012. THIS IS THE VEHICLE'S 1ST MODEL YR (RELEASED IN APRIL 2012). I LEASED IT BECAUSE I HAVE TWO YOUNG CHILDREN, I AM 24 WEEKS PREGNANT, AND THE JX BOASTS MANY MANY SAFETY FEATURES. ONE OF THESE SAFETY FEATURES IS THE INTELLECT BRAKE ASSIST(IBA). IF THE VEHICLE SENSES YOU ARE ABOUT TO HAVE A FRONT END CRASH, IT WILL AUTOMATICALLY BRING THE VEHICLE TO AN IMMEDIATE STOP. ... Read more
Incident date: Jul 11, 2012
TL* THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 20 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE CRANK POSITION SENSORS AND THE CAMSHAFT POSITION SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS THEN INFORMED OF THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 03V455000 ... Read more
Incident date: Jul 12, 2012
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE VDC, SLIP AND SERVICE ENGINE SOON LIGHTS. THE VEHICLE EVENTUALLY WAS RESTARTED AND ALL OF THE LIGHT REMAINED ILLUMINATED. AS THE CONTACT PARKED THE VEHICLE LATER, THE VEHICLE STALLED A SECOND TIME. THE FAILURE RECURRED TWICE. THE DEALER WAS NOTIFIED AND THE CONT... Read more
Incident date: May 11, 2011
THIS VEHICLE HAS A KNOWN DEFECT IN THE ENGINE RINGS. THE DEFECT BEGAN WHEN NISSAN MOTOR COMPANY WENT TO A CHEAPER RING MANUFACTURER. THE DEFECTIVE RINGS CAUSE EXCESSIVE OIL CONSUMPTION. NISSAN IS FIGHTING CLAIMS ON A CASE BY CASE BASIS AS NOT MANY UNITS WERE SOLD. THE COST OF A REMANUFACTURED ENGINE FOR THIS VEHICLE IS $15,500.00. HOWEVER, EVEN THE REMANUFACTURED ENGINES ARE DEFECTIVE AS THEY ... Read more
Incident date: Jul 8, 2012
TL* THE CONTACT OWNS A 2005 INFINITI FX45. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO UNLOCK BOTH OF THE REAR INTERIOR POWER DOORS AND THE FRONT PASSENGER SIDE DOOR BUT THE DOORS WOULD ONLY UNLOCK MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE.
Incident date: Jul 9, 2012
YESTERDAY, JULY 9, 2012, WHILE DRIVING UNDER NORMAL CONDITIONS ON A MAIN CITY STREET THE ENGINE ON MY 2004 INFINITI G35 JUST STOPPED RUNNING. LOST POWER STEERING AND POWER BRAKES. MANAGED TO MANUALLY STEER THE CAR OFF THE ROAD INTO A PARKING LOT. THE VDC OFF AND SLIP LIGHTS AND THE CHECK ENGINE SOON LIGHTS CAME ON. I TURNED OFF THE IGNITION AND JUST SAT THERE, STUNNED, FOR A FEW MINUTES. I DECIDED... Read more