Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND THEN TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEH... Read more
Incident date: Mar 27, 2013
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRED REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $835.15. LABOR TO INSTALL; $399.36. THIS IS A NISSAN/INFINITI PROBLEM REPORTED PREVIOUSLY TO NHTSA ON NUMEROUS OCCASSIONS. WELD FAILURE CAUSE... Read more
Incident date: Mar 21, 2013
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO ADVISED THAT THE FUEL LEVEL SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A MANUFACTUR... Read more
Incident date: Apr 1, 2010
MULTIPLE/NUMEROUS INCIDENTS: WHILE AT BOTH HIGH SPEEDS (HIGHWAY) AND LOCAL DRIVING THE DASHBOARD FLICKER AND THE ABS LIGHT COMES ON FOLLOWED BY LOSS OF BRAKING, GROANING/GRINDING NOISE AND INABILITY TO CONTROL THE VEHICLE SPEED. THIS HAS OCCURRED NUMEROUS (>20) TIMES AND THE ONLY RESOLUTION IS TO PULL OVER, STOP THE VEHICLE AND THEN RESTART THE IGNITION TO RESET THE BRAKING SYSTEM. IN ADD... Read more
Incident date: Apr 1, 2010
MULTIPLE/NUMEROUS INCIDENTS: WHILE AT BOTH HIGH SPEEDS (HIGHWAY) AND LOCAL DRIVING THE DASHBOARD FLICKER AND THE ABS LIGHT COMES ON FOLLOWED BY LOSS OF BRAKING, GROANING/GRINDING NOISE AND INABILITY TO CONTROL THE VEHICLE SPEED. THIS HAS OCCURRED NUMEROUS (>20) TIMES AND THE ONLY RESOLUTION IS TO PULL OVER, STOP THE VEHICLE AND THEN RESTART THE IGNITION TO RESET THE BRAKING SYSTEM. IN ADD... Read more
Incident date: Jan 18, 2012
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE FRONT SEAT CONSOLE ARM REST WAS EXTREMELY LOOSE AND WOULD NOT REMAIN IN A SECURED POSITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 99,300.
Incident date: Jan 9, 2013
AIR BAG SENSOR TURNS OFF INTERMITTENTLY. IT WILL HAPPEN IN THE MIDDLE OF A DRIVE. TOOK CAR TO DEALER TO HAVE IT SERVICED. THEY TOLD ME THE SENSOR WAS RESET AND IF IT HAPPENED AGAIN THEY WOULD REPLACE IT. WHEN IT HAPPENED AGAIN ABOUT A MONTH LATER I GOT A DIFFERENT STORY. I TURNED IT IN TO THE DEALER AND LATER IN THE SAME DAY I HEARD THAT NISSAN HAD RECALLED THE AIR BAG SENSOR ON 5 MODELS, INCLUDI... Read more
Incident date: Dec 1, 2011
THE THIRD BRAKE LIGHT ON MANY G35 VEHICLES FROM 2003 - 2007 DOES NOT WORK - THERE IS AN ISSUE WITH THE CIRCUITRY ON THE THIRD BRAKE LIGHT THAT SITS BEHIND THE WINDOW, UP ABOVE THE TRUNK. THIS IS A CLEAR SAFETY ISSUE AND SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR
Incident date: Dec 1, 2011
THE THIRD BRAKE LIGHT ON MANY G35 VEHICLES FROM 2003 - 2007 DOES NOT WORK - THERE IS AN ISSUE WITH THE CIRCUITRY ON THE THIRD BRAKE LIGHT THAT SITS BEHIND THE WINDOW, UP ABOVE THE TRUNK. THIS IS A CLEAR SAFETY ISSUE AND SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR
Incident date: Feb 5, 2013
DURING ROUTINE OIL CHANGE, DEALER INFORMED ME THAT FRONT CROSSMEMBER THAT SUPPORTS ENGINE AND TRANSMISSION IS ROTTING/ RUSTING. "ENGINE/ TRANSMISSION MAY DROP". DEALER INFORMED THAT THEY COULD NOT PERFORM THE REPAIR, WAS TOLD TO "CONSULT A BODY SHOP". I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH (NISSAN) INFINITI I35 AND (NISSAN) MAXIMA BODIES.
Incident date: Feb 1, 2012
HAVE OWNED THE CAR SLIGHTLY OVER A YEAR. SINCE THE BEGINNING THE TRANSMISSION HAS SHIFTED ERRATICALLY, IS IN 4TH GEAR AT 25 MPH. WHEN STEPPING ON GAS THE CAR HESITATES WHILE TRYING TO PICK A GEAR. THERE IS NO POWER AT LOW SPEEDS BECAUSE THE CAR IS IN TOO HIGH A GEAR. AT HIGHER SPEEDS IF YOU TOUCH THE BRAKES THE CAR DROPS TWO OR THREE GEARS CAUSING THE CAR TO SHAKE VIOLENTLY FROM THE DOWNSHIFT.... Read more
Incident date: Feb 1, 2012
HAVE OWNED THE CAR SLIGHTLY OVER A YEAR. SINCE THE BEGINNING THE TRANSMISSION HAS SHIFTED ERRATICALLY, IS IN 4TH GEAR AT 25 MPH. WHEN STEPPING ON GAS THE CAR HESITATES WHILE TRYING TO PICK A GEAR. THERE IS NO POWER AT LOW SPEEDS BECAUSE THE CAR IS IN TOO HIGH A GEAR. AT HIGHER SPEEDS IF YOU TOUCH THE BRAKES THE CAR DROPS TWO OR THREE GEARS CAUSING THE CAR TO SHAKE VIOLENTLY FROM THE DOWNSHIFT.... Read more
Incident date: Sep 22, 2011
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKE PEDAL, SHE NOTICED A VIBRATION IN THE PEDAL AND THE VEHICLE WOULD NOT STOP. THE BRAKE LIGHT, VDC AND THE ABS WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SIX TIMES WHILE THE CONTACT WAS TRAVELING AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE... Read more
Crash
Incident date: Jan 20, 2013
TL* THE CONTACT OWNS A 2008 INFINITY G35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH A MESSAGE THAT THE AIR BAG WAS OFF. THE PASSENGER'S SIDE WAS OCCUPIED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT NOTHING WAS WRONG WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,... Read more
Incident date: Jan 19, 2013
WENT TO SIT IN CAR AND HEARD A LOUD POP AS I SAT. SEAT WAS THEN SHAKY AND UNSTABLE. FURTHER INSPECTION REVEALED THE SEAT WAS LOOSE OR BROKEN ON THE LEFT SIDE. TOOK CAR TO INFINITI WHERE I WAS TOLD THE SEAT CAME OUT OF THE TRACK AND THE SEAT TRACK NEEDED TO BE REPLACED AT A COST OF $1200. *TR
Incident date: Sep 16, 2009
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNE... Read more
Incident date: Sep 16, 2009
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNE... Read more
Incident date: Sep 16, 2009
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNE... Read more
Incident date: Aug 12, 2010
3RD BRAKE LIGHT DOES NOT WORK IN WARM WEATHER, THIS IS A SAFETY HAZARD. THERE ARE MANY OTHER VEHICLES AFFECTED AND THERE SHOULD BE A RECALL ON THIS ISSUE. *TR
Incident date: Nov 7, 2011
THE THIRD BRAKE LIGHT ON THE REAR DECK HAS FAILED FOR NO APPARENT REASON. THE CAR WILL NOT PASS INSPECTION. THEY WANT SEVERAL HUNDRED DOLLARS TO REPLACE THE ENTIRE UNIT. I HAVE RESEARCHED ONLINE AND FOUND THIS IS A VOLUMINOUS PROBLEM FOR THIS MODEL YEAR. IT WAS RECALLED AND ADDRESSED BY INFINITI FOR THE 2003 MODEL YEAR G AND IT IS STILL A PROBLEM FOR THE 2004 YEAR. THIS NEEDS TO BE RECALLED A... Read more
Incident date: Nov 7, 2011
THE THIRD BRAKE LIGHT ON THE REAR DECK HAS FAILED FOR NO APPARENT REASON. THE CAR WILL NOT PASS INSPECTION. THEY WANT SEVERAL HUNDRED DOLLARS TO REPLACE THE ENTIRE UNIT. I HAVE RESEARCHED ONLINE AND FOUND THIS IS A VOLUMINOUS PROBLEM FOR THIS MODEL YEAR. IT WAS RECALLED AND ADDRESSED BY INFINITI FOR THE 2003 MODEL YEAR G AND IT IS STILL A PROBLEM FOR THE 2004 YEAR. THIS NEEDS TO BE RECALLED A... Read more
Incident date: Nov 7, 2011
THE THIRD BRAKE LIGHT ON THE REAR DECK HAS FAILED FOR NO APPARENT REASON. THE CAR WILL NOT PASS INSPECTION. THEY WANT SEVERAL HUNDRED DOLLARS TO REPLACE THE ENTIRE UNIT. I HAVE RESEARCHED ONLINE AND FOUND THIS IS A VOLUMINOUS PROBLEM FOR THIS MODEL YEAR. IT WAS RECALLED AND ADDRESSED BY INFINITI FOR THE 2003 MODEL YEAR G AND IT IS STILL A PROBLEM FOR THE 2004 YEAR. THIS NEEDS TO BE RECALLED A... Read more
Incident date: Nov 7, 2011
THE THIRD BRAKE LIGHT ON THE REAR DECK HAS FAILED FOR NO APPARENT REASON. THE CAR WILL NOT PASS INSPECTION. THEY WANT SEVERAL HUNDRED DOLLARS TO REPLACE THE ENTIRE UNIT. I HAVE RESEARCHED ONLINE AND FOUND THIS IS A VOLUMINOUS PROBLEM FOR THIS MODEL YEAR. IT WAS RECALLED AND ADDRESSED BY INFINITI FOR THE 2003 MODEL YEAR G AND IT IS STILL A PROBLEM FOR THE 2004 YEAR. THIS NEEDS TO BE RECALLED A... Read more
Incident date: Mar 5, 2013
WHILE DRIVING ON THE FREEWAY I NOTICED THAT THE TACHOMETER CONTINUED RISING INSTEAD OF GOING UP AND DOWN WITH THE SPEED. BY THE TIME I GOT HOME THE GAUGE WAS FACING STRAIGHT DOWN, STUCK IN THAT POSITION. I TURNED THE CAR OFF AND ON TO SEE IF IT WOULD CHANGE THE GAUGE, BUT NOTHING HAPPENED. NEXT I PUT THE CAN IN PARK, SET THE PARKING BRAKE AND HIT THE ACCELERATOR AND THE GAUGE BEGAN TO SLOWLY MOVE ... Read more
Incident date: Mar 5, 2013
WHILE DRIVING ON THE FREEWAY I NOTICED THAT THE TACHOMETER CONTINUED RISING INSTEAD OF GOING UP AND DOWN WITH THE SPEED. BY THE TIME I GOT HOME THE GAUGE WAS FACING STRAIGHT DOWN, STUCK IN THAT POSITION. I TURNED THE CAR OFF AND ON TO SEE IF IT WOULD CHANGE THE GAUGE, BUT NOTHING HAPPENED. NEXT I PUT THE CAN IN PARK, SET THE PARKING BRAKE AND HIT THE ACCELERATOR AND THE GAUGE BEGAN TO SLOWLY MOVE ... Read more
Incident date: Jan 12, 2010
VEHICLE STEERING ESPECIALLY HARD TO CONTROL ON HIGHWAY/INTERSTATE. CHANGED OEM TIRES AT 22,800 MILES AND HELPED SOMEWHAT. HAVE 20,000 MILES ON NEW TIRES AND PROBLEM HAS RESURFACED. VEHICLE'S STEERING WHEEL WILL ABRUPTLY JERK LEFT OR RIGHT DEPENDING ON ROAD SURFACE AND CAUSE AUTO TO LEAVE THE LANE ITS TRAVELING IN. HAD DEALERSHIP ALIGN BUT DOES NOT HELP. ALMOST CAUSED AUTO TO LEAVE INTERSTATE ... Read more
Incident date: Mar 3, 2013
SERVICE ENGINE SOON LIGHT CAME ON AND THE CAR SUDDENLY ACCELERATED BY ITSELF FROM 40 MPH TO 55 MPH WITHOUT ME TOUCHING ANY PEDAL. I HAD TO PUSH THE BRAKES HARD TO GET THE CAR UNDER CONTROL. ONCE I APPROACHED STOP SIGN THE CAR WOULD NOT PICK UP THE ACCELERATION EVEN WHEN I AM TRYING TO ACCELERATE, IT PICKS UP REALLY SLOWLY. I AM GOING TO TAKE IT TO DEALER TOMORROW AND IF IT IS A MANUFACTURES DEFECT... Read more
Incident date: Apr 21, 2012
HELLO, I OWN A 2003 INFINITI G35 AND HAVE AN ISSUE WITH MY CAR OVERHEATING AFTER DRIVING IT FOR SHORT PERIOD OF TIME. ALSO HAVE NOTICED A CHECK ENGINE LIGHT COME ON. I'VE HAD MULTIPLE MECHANICS LOOK AT THE CAR AND REPLACE ITEMS SUCH AS THE WATER PUMP, THERMOSTAT HOUSING, AND ENGINE FANS AND CONTINUE TO STILL HAVE THE ISSUE. I HAVE BEEN HAVING THIS SAME ISSUE ON AND OFF BETWEEN MECHANIC VISIT... Read more
Incident date: Feb 26, 2013
VEHICLE WOULD NOT START...THOUGHT IT WAS THE BATTERY..BUT EVERYTHING WAS TESTED AND SAID TO BE OK..STILL HAVING ISSUES WITH AN INTERMITTENT NON START//// *TR
Incident date: Jan 12, 2013
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST ACCELERATION POWER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. MAH UPDATED 0... Read more
Incident date: Feb 22, 2013
I WAS DRIVING ON 93 SOUTH IN RUSH HOUR TRAFFIC WHEN MY CAR COMPLETELY SHUT DOWN. I WAS STRANDED IN THE MIDDLE OF THE HIGHWAY. I IMMEDIATELY THREW ON MY FLASHERS WHILE OTHER CARS WERE WHIZZING BY ME AND CALLED THE STATE POLICE TERRIFIED I WOULD BE HIT AND UNABLE TO MOVE. AFTER I HUNG I UP I PUT THE CAR IN PARK AND TURNED THE KEY TO OFF. AFTER A FEW MORE MINUTES UNABLE TO BEAR SITTING THERE, I T... Read more
Incident date: Sep 4, 2012
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT WHILE ATTEMPTING TO DECELERATE, THE VEHICLE ERRONEOUSLY LUNGED FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE DRIVER SIDE CONTROL ARM WAS LOOSE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAIL... Read more
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V45500... Read more
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V45500... Read more
Incident date: Nov 15, 2011
CLUTCH STICKS UNTIL WARM. *TR
Incident date: Feb 15, 2013
I HAVE A 2004 INFINITI QX 56 WITH 88000 MILES ON IT. ON THURSDAY 2/14/13 STEERING WHEEL TURNED TO THE RIGHT AT 180 DEGREE. ON FRIDAY 2/15/13 SLIP INDICATOR AND VDC APPEARED ON THE DASH.CALLED THE DEALER AND TOLD TO BRING IN THE VEHICLE. WHEN I GOT TO THE DEALER THE STEERING WAS COMPLETELY LOST. THE STEERING WHEEL TURNED TO A 360 DEGREE FREELY AND THE TIRES DID NOT MOVE. THE SERVICE DEPT. CAME BAC... Read more
Incident date: Feb 2, 2013
MY WIFE DROVE THE VEHICLE TO AND FROM WORK WITH NO VISIBLE PROBLEM AND PARKED IT IN THE DRIVE. THE NEXT DAY I WAS ABLE TO BACK OUT OF THE DRIVEWAY BUT WHEN I PUT THE VEHICLE IN DRIVE I NOTICED THAT THE ATS LIGHT IS ON AND IT IS STRUGGLING TO MOVE FORWARD. THE MANUAL SAYS TO TAKE THE VEHICLE TO A DEALER IF THE ATS LIGHT IS ON SO I HAD AAA FLAT BED IT TO MY LOCAL INFINITI DEALER. AFTER CHECKING THE ... Read more
Incident date: Aug 26, 2012
OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE... Read more
Incident date: Aug 26, 2012
OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE... Read more
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Aug 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE THIRD BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE BRAKE LIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 42,000. .....UPDATED 04-03-13 *BF UPDATED 05/08/2013 *JS
Incident date: Feb 15, 2013
HAVE NOTICED THAT THE PASSENGER AIR BAG OFF WARNING LIGHT COMES ON INTERMITTENTLY WITH AN ADULT PASSENGER SEATED IN THE PASSENGER SEAT. THIS SEEMS TO BE A COMMON PROBLEM WITH SEVERAL OF THE INFINITI JX35 MODELS. THIS IS A SERIOUS CONCERN AS THE AIR BAG IN NOT ARMED, PROVIDING NO PROTECTION TO THE FRONT SEAT PASSENGER. I PLAN TO TAKE THE VEHICLE TO THE DEALERSHIP ON MONDAY. SO FAR I HAVE NOT HA... Read more
Incident date: Aug 8, 2011
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE DRIVER REAR SEAT CAUGHT FIRE WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE CONTACT ALSO STATED THAT THE DRIVER REAR TIRE EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. THE MANUFACTURER INVESTIGATED AND CONCLUDED THAT THE FIRE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT'S INSURANCE COMPANY BELIEVES THAT THE FI... Read more
Fire
Incident date: Dec 12, 2012
THE PASSENGER-SIDE AIRBAG DOES NOT ALWAYS ACTIVATE WHEN THERE IS AN ADULT PASSENGER IN THAT SEAT. THE INDICATOR LIGHT COMES ON ABOUT 50-60% OF THE TIME (INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF A COLLISION) WHICH PUTS THAT PASSENGER AT A HEIGHTENED RISK FOR SERIOUS INJURY, OR DEATH. *TR
Incident date: Jan 5, 2013
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE PASSENGER'S SIDE LOWER CONTROL ARM WAS FRACTURED AT THE BUSHING, WHICH WOULD HAVE TO BE REPLACED. THE CONTACT... Read more
Incident date: Feb 11, 2013
MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINI... Read more
Incident date: Feb 11, 2013
MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINI... Read more
Incident date: Feb 8, 2013
I'M EXPERIENCING A PROBLEM WITH THE CITY MPG PERFORMANCE. I OBTAINING AN AVERAGE OF 10MPG DRIVING IN THE CITY ONLY. I TESTED ON THE HIGHWAY AND OBTAINED 20.5 MPG. AVERAGE WILL DEPEND ON THE CITY VS HIGHWAY MILES DRIVEN. *TR