Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 25, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER'S SEAT WAS OCCUPIED. THE CONTACT STATED THAT THE WARNING LIGHT WAS AN INDICATION THE PASSENGER'S SIDE AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND ALTHOUGH THE DEAL... Read more
Incident date: Jul 10, 2012
MY THIRD BRAKE LIGHT WENT OUT SO I WENT TO THE DEALER TO PURCHASE A REPLACEMENT LED LAMP. THE PRICE OF THE LAMP WAS $185.00! THE PARTS DEPARTMENT SAID THEY ARE VERY DIFFICULT TO REPLACE AS YOU HAVE TO REMOVE BOTH THE TRUNK LINING AND REAR SEAT TO REPLACE THE LED LAMP. THE LABOR TO REPLACE THE LAMP IS $200.00! I HAVE SINCE NOTICED THAT ABOUT ONE HALF OF THE INFINITI G35 AND G37 MODELS I SEE ON THE... Read more
Incident date: Jul 10, 2012
MY THIRD BRAKE LIGHT WENT OUT SO I WENT TO THE DEALER TO PURCHASE A REPLACEMENT LED LAMP. THE PRICE OF THE LAMP WAS $185.00! THE PARTS DEPARTMENT SAID THEY ARE VERY DIFFICULT TO REPLACE AS YOU HAVE TO REMOVE BOTH THE TRUNK LINING AND REAR SEAT TO REPLACE THE LED LAMP. THE LABOR TO REPLACE THE LAMP IS $200.00! I HAVE SINCE NOTICED THAT ABOUT ONE HALF OF THE INFINITI G35 AND G37 MODELS I SEE ON THE... Read more
Incident date: Feb 6, 2012
I HAVE A 2006 INFINITI M35X. I'VE HAD IT FOR ABOUT A YEAR. EVER SINCE I PURCHASED IT, I HAVE NOTICED SUDDEN JERKING IN THE STEERING WHEEL. THE CAR SEEMS TO BE "ALL OVER THE ROAD" I'VE BROUGHT IT IN TO HAVE IT SERVICED/LOOKED AT, THEY TELL ME NOTHING IS WRONG. WHEN I DRIVE THE VEHICLE, I MOST CERTAINLY CAN TELL SOMETHING IS SERIOUSLY WRONG! IT'S DANGEROUS, THE WAY THE VEHICLE PULLS FROM LEFT TO R... Read more
Incident date: Feb 6, 2012
I HAVE A 2006 INFINITI M35X. I'VE HAD IT FOR ABOUT A YEAR. EVER SINCE I PURCHASED IT, I HAVE NOTICED SUDDEN JERKING IN THE STEERING WHEEL. THE CAR SEEMS TO BE "ALL OVER THE ROAD" I'VE BROUGHT IT IN TO HAVE IT SERVICED/LOOKED AT, THEY TELL ME NOTHING IS WRONG. WHEN I DRIVE THE VEHICLE, I MOST CERTAINLY CAN TELL SOMETHING IS SERIOUSLY WRONG! IT'S DANGEROUS, THE WAY THE VEHICLE PULLS FROM LEFT TO R... Read more
Incident date: Jan 31, 2012
2003 INFINITI FX35 TRUNK LOCK ACTUATOR MOTOR AND PASSENGER DOOR STOP WORKING DEALER RECOMMENDATION WAS TO REPLACE BOTH ACTUATORS. *TR
Incident date: Jan 31, 2012
2003 INFINITI FX35 TRUNK LOCK ACTUATOR MOTOR AND PASSENGER DOOR STOP WORKING DEALER RECOMMENDATION WAS TO REPLACE BOTH ACTUATORS. *TR
Incident date: May 10, 2012
I WAS DRIVING ON THE PARKWAY WITH MY FAMILY AND I WAS TRAVELING AT APPROX 60 MPH. OUT OF NO WHERE A TCS AND ABS LIGHT CAME ON THE I DECREASED TO 5 MPH WITHOUT WARNING AND COULDN'T GO FASTER. I HAD MY FOOT ALL THE WAY DOWN TO THE PEDAL AND VEHICLE WOULDN'T DRIVE. THIS APPEARS TO BE A CAMSHAFT SENSOR ISSUE FROM WHAT I SEE. THERE WAS A RECALL ON THIS ISSUE BUT I'M BEING TOLD MY VEHICLE WAS NOT AN AFF... Read more
Incident date: May 10, 2012
I WAS DRIVING ON THE PARKWAY WITH MY FAMILY AND I WAS TRAVELING AT APPROX 60 MPH. OUT OF NO WHERE A TCS AND ABS LIGHT CAME ON THE I DECREASED TO 5 MPH WITHOUT WARNING AND COULDN'T GO FASTER. I HAD MY FOOT ALL THE WAY DOWN TO THE PEDAL AND VEHICLE WOULDN'T DRIVE. THIS APPEARS TO BE A CAMSHAFT SENSOR ISSUE FROM WHAT I SEE. THERE WAS A RECALL ON THIS ISSUE BUT I'M BEING TOLD MY VEHICLE WAS NOT AN AFF... Read more
Incident date: Dec 11, 2012
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S SIDE SEAT BEGAN TO MOVE FORWARD INADVERTENTLY, MOVING THE CONTACT FARTHER TOWARD THE STEERING WHEEL. THE CONTACT APPLIED CONSTANT PRESSURE TO THE POWER SEAT SWITCH AND PLACED HER FOOT FIRMLY ON THE FLOORBOARD IN ORDER FOR THE SEAT TO REMAIN SECURED. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TA... Read more
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS TOLD THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE CONTACT REPLACED THE SENSOR AND STARTED HAVING OTHER ELECTRICAL ISSUES. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE ... Read more
Incident date: Sep 3, 2012
THERE IS A COMMON FAILING ISSUE WITH THE 3RD BRAKE LIGHTS OF INFINITI G35 SEDANS THAT WAS MANUFACTURED IN BETWEEN 2003-2006. INFINITI/NISSAN FIXED THE PROBLEM WITH THE NEW GENERATION (STARTING 2006) HOWEVER THEY DO NOT SEEM TO RESPONSE WELL TO CUSTOMER COMPLAINTS FOR OUR VEHICLES. THIS CAUSES POTENTIAL THREAT TO HIGHWAY SECURITY. PLEASE MAKE INFINITI RECALL THESE VEHICLES AND FIX THE ISSUE. ... Read more
Incident date: Jun 11, 2012
THIRD BRAKE LIGHT WORKS ONLY INTERMITTENTLY. NO RHYME OR REASON WHY IT'S NOT WORKING ALL THE TIME AS WHEN IT DOES WORK, ALL THE LIGHTS SHINE AT FULL BRIGHTNESS. NO ACCIDENTS, NO ELECTRICAL FAULTS, IT JUST RANDOMLY STOPPED WORKING 100% OF THE TIME. *TR
Incident date: Oct 20, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND A ZERO POINT RESET WAS PERFORMED ON THE VEHICLE. AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED IMMEDIATELY. THE VEHICLE WAS RETURNED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHIC... Read more
Incident date: Dec 17, 2012
TL* THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT STATED THAT THE VEHICLE WOULD ABNORMALLY PULL TO THE LEFT OR THE RIGHT, DEPENDING ON THE LEVELING OF THE ROAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND A FRONT END ALIGNMENT WAS PERFORMED HOWEVER, DID NOT CORRECT THE FAILURE. THE DEALER ADVISED THE CONTACT THAT THEY DID NOT LOCATE ANY PROBLEMS WITH THE FRONT END OF THE VEHICLE OR THE STEE... Read more
Incident date: Dec 26, 2012
THE ENGINE HAS FAILED DESPITE FREQUENT OIL CHANGES. THE MECHANIC STATES THERE IS A "ROD KNOCK", WHICH IS THE CONNECTION FROM THE PISTON TO THE CRANKSHAFT. THERE IS CLEARLY A DEFECT WITH THIS ENGINE. *TR
Incident date: Dec 7, 2012
WHEN I PRESS THE BUTTON TO LOCK THE DOORS ON MY REMOTE THE HORN BEEPS LIKE NORMAL, BUT THE DRIVER DOOR DOES NOT LOCK. THE LOCK OPERATE MANUALLY WITH THE KEY, SO IT LOOK LIKE ITS NOT THE LOCK MECHANISM ITSELF. *TR
Incident date: Jun 15, 2010
TL* THE CONTACT OWNS A 2010 INFINITI EX35. THE CONTACT STATED WHILE ADDING FUEL TO THE VEHICLE THE FUEL PUMP DID NOT SHUT OFF CAUSING GASOLINE TO OVERFLOW OUT OF THE TANK ONTO THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY NEVER HEARD OF ANYTHING LIKE THAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE ... Read more
Incident date: Dec 10, 2012
WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR ... Read more
Incident date: Dec 10, 2012
WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR ... Read more
Incident date: Dec 10, 2012
WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR ... Read more
Incident date: Dec 12, 2012
THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATES (I.E., THE WARNING LIGHT INDICATES THAT THE AIRBAG IS OFF) EVEN THOUGH THERE IS AN ADULT PASSENGER SITTING IN THE FRONT PASSENGER SEAT AND THAT ADULT PASSENGER IS PROPERLY SEATED AND WEARING A SEAT BELT. THIS ISSUE HAS BEEN REPORTED BY MANY INFINITI JX OWNERS ONLINE AT WWW.INIFINTIJXFORUM.COM THE DANGER IS THAT WE DO NOT KNOW IF IT IS THE WARNING ... Read more
Incident date: Dec 12, 2012
THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATES (I.E., THE WARNING LIGHT INDICATES THAT THE AIRBAG IS OFF) EVEN THOUGH THERE IS AN ADULT PASSENGER SITTING IN THE FRONT PASSENGER SEAT AND THAT ADULT PASSENGER IS PROPERLY SEATED AND WEARING A SEAT BELT. THIS ISSUE HAS BEEN REPORTED BY MANY INFINITI JX OWNERS ONLINE AT WWW.INIFINTIJXFORUM.COM THE DANGER IS THAT WE DO NOT KNOW IF IT IS THE WARNING ... Read more
Incident date: Dec 12, 2012
THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATES (I.E., THE WARNING LIGHT INDICATES THAT THE AIRBAG IS OFF) EVEN THOUGH THERE IS AN ADULT PASSENGER SITTING IN THE FRONT PASSENGER SEAT AND THAT ADULT PASSENGER IS PROPERLY SEATED AND WEARING A SEAT BELT. THIS ISSUE HAS BEEN REPORTED BY MANY INFINITI JX OWNERS ONLINE AT WWW.INIFINTIJXFORUM.COM THE DANGER IS THAT WE DO NOT KNOW IF IT IS THE WARNING ... Read more
Incident date: Dec 9, 2012
I OWN A 2005 INFINITI G35 COUPE WITH THE SPORT TUNED SUSPENSION OPTION. RUBBER BUSHINGS ON THE LEFT AND RIGHT FRONT SUSPENSION COMPRESSION RODS CRACKED CAUSING SEVERE MISALIGNMENT AND EXCESSIVE CAMBER. THIS CAUSED EXTREME TIRE WEAR ON THE INNERMOST 0.5-INCH OF TIRE TREAD ON BOTH FRONT TIRES, AND EXPOSED AND WORE THROUGH THE STEEL BELTS AND RADIAL PLIES ON THE LEFT TIRE. THE REMAINDER OF BOTH TI... Read more
Incident date: Dec 14, 2012
I WAS TRYING TO ACCELERATE FROM OFF AN ON RAMP ONTO A HIGHWAY AND THE CAR COMPLETELY HESITATED. THE TRANSMISSION TOOK A GOOD TWO SECONDS TO ACCELERATE AND GET INTO A SAFE POSITION TO PASS, WHEN I WAS STRUCK FROM BEHIND BY A CAR IN THE SLOW LANE. I HAVE MADE A COMPLAINT BEFORE ABOUT THIS SAME ISSUE AND SOMETHING NEEDS TO BE DONE. I HAVE ALREADY SENT MY CAR TO THE DEALERSHIP AND THEY RESET THE TC... Read more
Crash
1 injured
Incident date: Oct 15, 2012
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. INFINITY HAD AN EARLIER RECALL AND SAID PROBLEM WAS FIXED IN 2009. INFINITY SAYS AUTOMOBILE IS NOW OUT OF WARRANTY AND ONLY FIX IS TO REPLACE SEAT AT COST OF $3500.00. I WAS TOLD BY INFINITY THE RECALL WAS JUST TO FIX A WIRE NOT THE SENSOR. WANTED TO NOTIFY YOU OF CONTINUED PROBLEM AND SEE IF MORE OWNERS ARE REPORTING CONTINUED PROBLEM WITH AIR BAG. *... Read more
Incident date: Jun 18, 2012
PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. N... Read more
Incident date: Dec 3, 2012
AS I WAS DRIVING, THE LEFT SIDE SUPPORT UNDER MY DRIVER SEAT BROKE. I BEGAN TO FALL BACKWARDS BUT WAS ABLE TO CATCH MYSELF BECAUSE I WAS TRAVELING AT SUCH A SLOW SPEED. TWO DAYS LATER, I TOOK MY CAR INTO MY DEALERSHIP EXPECTING THAT THEY WOULD REPAIR THIS GIANT SAFETY ISSUE WITH NO CHARGE TO ME. THEY TOLD ME I NEEDED A WHOLE NEW SEAT AND THE COST WOULD BE $1400. I RESPONDED BY SAYING IT SHOULD BE ... Read more
Incident date: Nov 14, 2012
THE DASH BOARD AIRBAG WARNING LIGHT STARTED FLASHING. IT STAYED FLASHING FOR A FEW WEEKS, SO I TOOK IT TO AN INFINITI DEALERSHIP. THE DEALERSHIP TOLD ME THERE WAS SOME TYPE OF COMMUNICATION PROBLEM BETWEEN THE ACU AND OCS UNITS, LOCATED UNDER THE PASSENGER SEAT. THEY SAID THEY COULDN'T TELL ANY MORE THAN THAT, AND WOULD TRY REPLACING THE ACU FIRST (THIS COST ME OVER $1000). THEY THEN SAID IF TH... Read more
Incident date: Sep 15, 2012
2008 INFINITI G37S WITH A 5 SPEED AUTOMATIC TRANSMISSION WITH 41,000 MILES - I WAS ENTERING THE FREEWAY GOING ABOUT 55 MPH AND THERE WAS AN 18 WHEELER IN FRONT OF ME HAVING A HARD TIME PICKING UP SPEED. BEFORE PASSING, I TAPPED MY BRAKE, DOWNSHIFTED FROM 4TH TO 3RD GEAR WITH MY LEFT PADDLE SHIFTER NEAR THE STEERING WHEEL AND PROCEEDED TO GET IN THE LANE TO THE LEFT OF THE MERGING LANE ONTO THE FRE... Read more
Incident date: Sep 15, 2012
2008 INFINITI G37S WITH A 5 SPEED AUTOMATIC TRANSMISSION WITH 41,000 MILES - I WAS ENTERING THE FREEWAY GOING ABOUT 55 MPH AND THERE WAS AN 18 WHEELER IN FRONT OF ME HAVING A HARD TIME PICKING UP SPEED. BEFORE PASSING, I TAPPED MY BRAKE, DOWNSHIFTED FROM 4TH TO 3RD GEAR WITH MY LEFT PADDLE SHIFTER NEAR THE STEERING WHEEL AND PROCEEDED TO GET IN THE LANE TO THE LEFT OF THE MERGING LANE ONTO THE FRE... Read more
Incident date: Nov 1, 2011
I BOUGHT A USED M35X AND THE CAR SINCE I PURCHASES HAS A PROBLEM WITH THE STEERING TRACKING WHEN ON THE HIGHWAY. THE CAR TRACKS TO THE BUMPS IN THE ROAD AND PULLS YOU OUT OF THE LANE. TO COUNTER YOU NEED TO DRAMATICALLY PULL THE WHEEL BACK TO COUNTER. SOMETHING ISN'T RIGHT WITH THE CAR DESIGN OR SET-UP. I HAVE NEW TIRES AND ALIGNMENT AND THIS STILL DIDN'T CORRECT THE ISSUE FULLY. *TR
Incident date: Nov 1, 2011
I BOUGHT A USED M35X AND THE CAR SINCE I PURCHASES HAS A PROBLEM WITH THE STEERING TRACKING WHEN ON THE HIGHWAY. THE CAR TRACKS TO THE BUMPS IN THE ROAD AND PULLS YOU OUT OF THE LANE. TO COUNTER YOU NEED TO DRAMATICALLY PULL THE WHEEL BACK TO COUNTER. SOMETHING ISN'T RIGHT WITH THE CAR DESIGN OR SET-UP. I HAVE NEW TIRES AND ALIGNMENT AND THIS STILL DIDN'T CORRECT THE ISSUE FULLY. *TR
Incident date: Nov 26, 2012
COMING TO A STOP ON AN INTERSTATE EXIT RAMP, THE CAR SLOWED TO ABOUT 25MPH WITH NORMAL BRAKING AT WHICH TIME THE BRAKE STOPPED SLOWING THE CAR. I PRESSED THE PETAL ON TO THE FLOOR AND THE ANTILOCK BRAKE MECHANISM STOPPED THE CAR IN ABOUT 150 FEET. JUST BEFORE STOPPING, THE CAR LURCHED FORWARDS A FEW TIMES. I HAD NOT BEEN REPEATEDLY BRAKING ON THE INTERSTATE: A CAUSE OF BRAKE FLUID BOILING WHICH... Read more
Incident date: Nov 20, 2012
I CONTACTED MICHELIN PER THE NHTSA AND I DID NOT RECEIVE A SATISFACTORY RESPONSE. MY CAR TIRES WERE EXAMINE BY THIRD PARTY PRIOR TO THE INCIDENT. THE SERVICE STATION OWNER NOTICED ALL FOUR TIRES WERE DRY ROTTEN. HE TOLD ME I SHOULD RETURN THEM TO PLACE OF PURCHASE. MY VEHICLE SUFFERING TOTAL TIRE FAILURE. I HAVE OCCURRED ABOUT 700.00 IN PERSONAL COSTS AND I AM STILL ON THREE BAD TIRES. MICHE... Read more
Incident date: Oct 10, 2012
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AND SLIGHTLY APPLYING THE BRAKES, THE BRAKES SEIZED, CAUSING THE VEHICLE TO STOP INSTANTLY. THE CONTACT STATED THAT ONCE THE VEHICLE CAME TO A COMPLETE STOP, THE BRAKES RELEASED AND THE VEHICLE FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. ... Read more
Incident date: Oct 14, 2011
TL* THE CONTACT OWNS A 2011 INFINITI G37 CONVERTIBLE. THE CONTACT STATED WHILE DRIVING 20 MPH ATTEMPTING TO AVOID A SQUIRREL, THE DRIVER SLAMMED ON THE BRAKES AND THE SEAT BELT FAILED TO RETRACT. THE CONTACT ATTEMPTED TO DUPLICATE THE FAILURE BY SLAMMING ON THE BRAKES AFTER ACCELERATING AND THE SEAT BELT DID NOT CATCH AT ANY POINT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND WAS INFORMED T... Read more
Incident date: Nov 15, 2012
MY 8 YEAR OLD SON WAS SEATING IN THE BACK SEAT AND HAD BENT OVER TO PICK SOMETHING UP FROM THE FLOOR, WHILE BUCKLED WITH THE SEAT BELT. WHEN HE SAT BACK UP AGAIN, THE SEAT BELT WAS IN LOCK-DOWN MODE AND WOULD NOT BUDGE ONE WAY OR ANOTHER. THE MORE HE MOVED THE TIGHTER IT GOT TO THE POINT WHERE HE COULD BARELY BREATH. EVEN THOUGH THE CAR WAS PARKED AND THE ENGINE TURNED OFF, THE SEAT BELT WOULD ... Read more
Incident date: Dec 4, 2006
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT HE REPLACED THE FRONT DISCS BRAKES AND ROTORS AT 9,000 MILES, 14,000 MILES AND AGAIN AT 26,000 MILES. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FREQUENT NEED TO REPLACE THE PARTS BUT OFFERED NO EXPLANATION OR ASSISTANCE. UPDATED 01/09/13*LJ THE CONSUMER STATED THE FRONT PADAS AND ROTORS NEEDE TO BE REPLAVED IN A VERY SHORT T... Read more
Incident date: Dec 4, 2006
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT HE REPLACED THE FRONT DISCS BRAKES AND ROTORS AT 9,000 MILES, 14,000 MILES AND AGAIN AT 26,000 MILES. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FREQUENT NEED TO REPLACE THE PARTS BUT OFFERED NO EXPLANATION OR ASSISTANCE. UPDATED 01/09/13*LJ THE CONSUMER STATED THE FRONT PADAS AND ROTORS NEEDE TO BE REPLAVED IN A VERY SHORT T... Read more
Incident date: Nov 23, 2012
TL* THE CONTACT OWNS A 2006 INFINITY G35 EQUIPPED WITH MICHELIN PILOT TIRES, SIZE 225/40/R19. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, SHE HEARD A LOUD POPPING AND A GLASS SHATTERING NOISE. THE VEHICLE BEGAN TO VEER OFF INTO A WOODED AREA OFF OF THE INTERSTATE. THE VEHICLE WAS BROUGHT TO A STOP AND WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TREAD ON THE... Read more
Incident date: Jun 1, 2012
THE AUDIO AND TEMPERATURE CONTROLS DO NOT OPERATE AS EXPECTED. WHEN USING THE AUDIO EQUIPMENT OR THE TEMPERATURE CONTROLS, THE UNIT BECOMES INOPERATIVE.THERE IS ALREADY A VOLUNTARY SERVICE CAMPAIGN FOR THIS, HOWEVER INFINITI TOLD ME THAT OUR CAR'S VIN NUMBER DOES NOT QUALIFY EVEN THOUGH IT'S THE EXACT SAME SITUATION AND IDENTICAL YEAR/MAKE/MODEL OF CAR. *TR
Incident date: Oct 1, 2012
THE REAR SHELF BRAKE LIGHT HAS STOPPED WORKING. THIS IS AN LED LIGHT THAT SHOULD LAST A QUITE A BIT LONGER IF NOT LIFETIME. OBVIOUSLY, THE CAR WAS DESIGNED SO THIS PART DOES NOT HAVE TO BE REPLACED. TO REPLACE THIS LIGHT, THE ENTIRE BACK SEAT AND REAR SHELF TRIM AND BACK SIDE TRIM MUST BE REMOVED. THE LIGHT ITSELF COSTS $150.00 AND THE DEALER CHARGES $500.00 TO REPLACE IT. I HAVE SEEN NUMEROUS 200... Read more
Incident date: Oct 18, 2012
THE CLIMATE CONTROL SYSTEM MALFUNCTIONED. THE BLOWER WENT TO THE HIGHEST LEVEL AND COULD NOT BE ADJUSTED USING THE CONTROLS. THE DISPLAY PANEL FOR THE RADIO ALSO WENT BLANK. TRIED TO TURNED EVERYTHING OFF BUT THE CONTROLS DID NOT WORK, THEREFORE HAD TO TURN THE CAR OFF. ONCE THE CARE WAS OFF I TURN IT BACK ON AND THE FAN BLOWER WAS AT MEDIUM, AND I WAS STILL NOT ABLE TO ADJUST THE TEMPERATURE,... Read more
Incident date: Nov 19, 2012
I HAVE BEEN HAVING PROBLEMS WITH THE FUEL GAUGE ON MY 2004 INFINITI FX35. IT WILL ONLY REFLECT 3/4 OF A TANK WHEN I HAVE FILLED IT UP WITH 17-18 GALLONS OF PREMIUM FUEL. SOMETIMES IT READS EMPTY(LIGHT GOES ON AND SCREEN REFLECTS *** MILES TO EMPTY) THIS HAPPENS ALOT. THIS HAS BEEN GOING ON AND OFF FOR OVER 6 MONTHS. WHEN I CALLED THE DEALER TO ASKED THEM THEY TOLD ME I COULD BRING IT IN FOR THEM ... Read more
Incident date: Nov 16, 2012
I WAS DRIVING DOWN THE ROAD AND NOTICED THE CLUTCH WASN'T "FEELING NORMAL." AS I SHIFTED INTO 3RD GEAR, THE CLUTCH PEDAL STUCK TO THE FLOOR AND WOULDN'T SPRING BACK. I TRIED PUMPING ON IT, THEN MANAGED TO GET MY FOOT UNDERNEATH IT TO PULL IT UP AND THEN DOWN SHIFT. WHEN I DEPRESSED THE CLUTCH AGAIN AND ATTEMPTED TO SHIFT INTO 2ND GEAR, THE CLUTCH STUCK AGAIN AND I WAS STUCK IN 3RD. I FINALLY EASED... Read more
Incident date: Nov 16, 2012
I WAS DRIVING DOWN THE ROAD AND NOTICED THE CLUTCH WASN'T "FEELING NORMAL." AS I SHIFTED INTO 3RD GEAR, THE CLUTCH PEDAL STUCK TO THE FLOOR AND WOULDN'T SPRING BACK. I TRIED PUMPING ON IT, THEN MANAGED TO GET MY FOOT UNDERNEATH IT TO PULL IT UP AND THEN DOWN SHIFT. WHEN I DEPRESSED THE CLUTCH AGAIN AND ATTEMPTED TO SHIFT INTO 2ND GEAR, THE CLUTCH STUCK AGAIN AND I WAS STUCK IN 3RD. I FINALLY EASED... Read more
Incident date: Nov 1, 2012
WHILE DRIVING ON HIGHWAY FELT THE REAR OF DRIVER SEAT SLIDE INTO CENTER CONSOLE. ATTEMPTED TO READJUST SEAT AT WHICH TIME IT KEPT SLIDING TO CONSOLE. WHEN CHECKING FOR PROBLEM, ENTIRE REAR OF SEAT WAS LIFTED AND THE POWER SEAT UP/DOWN NOT FUNCTIONING. MAJOR SAFETY ISSUE. *TR
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN PLACING THE VEHICLE IN REVERSE DURING THE NIGHT HOURS THE DRIVER WAS UNABLE TO SEE WHAT WAS BEHIND THEM. THE DRIVER ALSO MENTIONED THAT THE BACK UP CAMERA DOES NOT HELP EITHER BECAUSE THE REVERSE LIGHTS ARE NOT ILLUMINATED BRIGHT ENOUGH. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO PROVIDE ANY ASSISTANCE SINCE THEY WE... Read more