Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 10, 2013
ELECTRICAL CONTROL PANEL FAILURES CAUSED TOTAL LOST CONTROL OF AIR CONDITION AND AUDIO SYSTEM. IT IS VERY DANGEROUS TO DRIVE AT NIGHT OR BAD WEATHER DUE TO FRONT AND REAR DEFROSTERS ARE NOT OPERATIONAL. UNTIL FATALITIES OCCURRED AND REPORTED, CAR IS HIGHLY RECOMMENDED NOT OPERATED AT NIGHT OR UNDER BAD WEATHER. THIS PROBLEM IS KNOWN AS COMMON PROBLEM WITH THOUSANDS OF FIRST MODEL OF G35. UNFORTU... Read more
Incident date: Mar 14, 2012
2006 INFINITI FX35. CONSUMER WRITES IN REGARDS TO VEHICLE MUFFLER AND HEAT SHIELD COVERING CATALYTIC CONVERTER CORROSION AND RUST. *SMD THE CONSUMER WAS INFORMED THE MUFFLER RUSTING AND THE HEAT SHIELD FALLING OFF, WAS DUE TO MOISTURE AND ENVIRONMENT CONDITIONS. THE CONSUMER STATED A FEW WEEKS AGO, HIS WIFE FOUND PIECE OF METAL UNDER THE VEHICLE, IN THEIR DRIVEWAY, WHICH WAS BADLY RUSTED. TH... Read more
INFINITI
FX35
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Jul 9, 2013
Incident date: Mar 14, 2012
2006 INFINITI FX35. CONSUMER WRITES IN REGARDS TO VEHICLE MUFFLER AND HEAT SHIELD COVERING CATALYTIC CONVERTER CORROSION AND RUST. *SMD THE CONSUMER WAS INFORMED THE MUFFLER RUSTING AND THE HEAT SHIELD FALLING OFF, WAS DUE TO MOISTURE AND ENVIRONMENT CONDITIONS. THE CONSUMER STATED A FEW WEEKS AGO, HIS WIFE FOUND PIECE OF METAL UNDER THE VEHICLE, IN THEIR DRIVEWAY, WHICH WAS BADLY RUSTED. TH... Read more
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED DUE TO LACK OF FUEL. THE FUEL GAUGE HOWEVER, STATED THAT THERE WAS 20 MILES REMAINING BEFORE EMPTY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR
Incident date: Jun 14, 2013
I THINK THAT MY ODOMETER MAY HAVE BEEN TAMPERED WITH. *TR
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: May 17, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT PARTS OF THE TRANSMISSION NEEDED TO BE REPLACED BUT THE CONTACT DID NOT KNOW WHAT THAT EXACT PART WAS THAT WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILU... Read more
Incident date: Dec 1, 2012
WITH WIFE SITTING CORRECTLY IN FRONT PASSENGER SEAT "PASSENGER AIRBAG OFF" SENSOR LIGHTS UP. HAVE TAKEN IT IN NUMEROUS TIMES AND TOLD THEY CANNOT FIND INCIDENT IN LOGS. FINALLY INFINITI SENT AN ENGINEER DOWN TO LOOK INTO ISSUE. WAS ISSUED A LOANER JX35 AND HAD NO ISSUES. SEEING THAT THERE WERE NO ISSUES IN LOANER JX35 SEAT THEY REMOVED THE RAILS AND SENSORS FROM THE LOANER JX35 AND INSTALLED THEM ... Read more
Incident date: Jun 23, 2013
MY VEHICLE'S CLUTCH COMPLETELY LOST ITS HYDRAULIC CAPABILITY AND LEFT MY VEHICLE STRANDED IN ONGOING TRAFFIC. ME AND A FEW VOLUNTEERS WERE ABLE TO PUSH MY VEHICLE IN NEUTRAL MODE TO THE SIDE OF THE ROAD, HOWEVER THIS COULD BE WARRANTED AS A BIG SAFETY CONCERN IF IT IS COMMON OCCURRENCE FOR THIS MAKE, MODEL, AND YEAR. I HAD MY VEHICLE TOWED THE NEXT DAY TO AN AUTO SHOP AND THEY DETERMINED THE CLUT... Read more
Incident date: Jun 23, 2013
MY VEHICLE'S CLUTCH COMPLETELY LOST ITS HYDRAULIC CAPABILITY AND LEFT MY VEHICLE STRANDED IN ONGOING TRAFFIC. ME AND A FEW VOLUNTEERS WERE ABLE TO PUSH MY VEHICLE IN NEUTRAL MODE TO THE SIDE OF THE ROAD, HOWEVER THIS COULD BE WARRANTED AS A BIG SAFETY CONCERN IF IT IS COMMON OCCURRENCE FOR THIS MAKE, MODEL, AND YEAR. I HAD MY VEHICLE TOWED THE NEXT DAY TO AN AUTO SHOP AND THEY DETERMINED THE CLUT... Read more
Incident date: Jun 20, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. ... Read more
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 21, 2013
THE VQ35DE INFINITI G35 ENGINE CONSUMES OIL QUICKLY. ROUGHLY ABOUT 1QT/1000 MILES. THIS CAR WAS BOUGHT USED IN 2009 WITH 35,000 MILES. OIL CHANGES WITH FILTER AND PLUG HAVE BEEN MADE HABITUALLY EVERY 3,000 MILES WITH MOBIL 1 SYNTHETIC 5W-30 OR 10W-30 DEPENDING ON THE SEASON. I SEE THAT THIS IS A COMMON PROBLEM AMONGST OTHER VQ35DE USERS ON BOTH THE INFINITI G35 AND NISSAN 350Z. THIS PROBLEM NE... Read more
Incident date: Jun 19, 2013
VEHICLE LOCKS DO NOT WORK CORRECTLY. VERY INCONSISTENT. CANNOT OPEN THEM , AND CANNOT CLOSE THEM USING THE ELECTRONIC LOCKING SYSTEM. THIS IS A SAFETY HAZARD TO MY SIX YEAR OLD WHO SITS IN THE BACK. *TR
Incident date: Jun 13, 2013
MOVING AT FREEWAY SPEED, WITH AN ADULT PASSENGER IN THE PASSENGER SEAT, AIRBAG LIGHT CAME ON INDICATING AIRBAG WAS NOT FUNCTIONING. I HAVE A VIDEO OF THE EVENT - LIGHT ON - AS IT HAPPENED. THIS WAS LESS THAN 48 HOURS AFTER AN INFINITI TECHNICIAN SAID THAT THE PASSENGER AIRBAG WAS OPERATING "AS INTENDED". I HAVE TAKEN THE VEHICLE IN FOR THIS PROBLEM REPEATEDLY AND HAVE EVEN SHOWN THEM THE VIDEOS TA... Read more
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Sep 28, 2012
AS I WAS EXITING THE STORE PARKING LOT, I HEARD A PING SOUND WHILE I PRESSED ON THE BRAKES. MY CAR EVENTUALLY CAME TO A STOP AFTER SEVERAL PUMPS OF THE BRAKES. I TURNED THE ENGINE OFF AND AFTER A FEW MINUTES, I STARTED THE CAR AND PROCEEDED TO DRIVE LESS THAN A MILE AND LOST THE ABILITY TO BRAKE AGAIN AS I APPROACHED A RED LIGHT. THE CAR SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK AND I HEAR... Read more
Incident date: Jun 6, 2013
I WAS ON MY WAY TO PICK UP MY KIDS ON A CLEAR SUNNY EVENING AND WAS DRIVING ON REGULAR DEBRIS FREE PAVEMENT. AS I APPROACHED A SOLID YELLOW LIGHT, I PRESSED THE BRAKES AND HEARD/FELT A PINGING SOUND AND THE BRAKES WOULD NOT STOP THE CAR. THE FRONT END OF THE CAR WAS GRINDING AND IT SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK. I PUMPED THE BRAKES WHILE SCREAMING AND COULD NOT GET THE CAR TO S... Read more
Incident date: Jun 10, 2011
SINCE I PURCHASED MY QX56 2006, IT HAS HAPPEN SEVERAL TIMES, I THINK APPROXIMATELY 40 TIMES, I GOT SCARED AT THE BEGINNING AND FREAKED OUT, ALL MY FAMILY WAS WITH ME AND WE DIDN'T KNOW WHAT TO DO, ALL I DID WAS TURN THE CAR OFF AND WAIT FOR A MINUTE THEN I DID TURN THE CAR ON AND THE PROBLEM WAS GONE, I'M NOT THE ONLY PERSON THAT HAS THIS HAPPEN AND HOPE THAT YOU GUYS DO SOMETHING ABOUT IT THE ON... Read more
Incident date: May 23, 2013
WHILE DRIVING I-459 SOUTHBOUND, FROM GRANTS MILL RD TOWARDS HOOVER, TRAVELING IN THE CENTER LANE, A ROCK HIT MY WINDSHIELD, CAUSING A CRACK. THIS INCIDENT HAPPENED DURING THE HEIGHT OF THE RESURFACING PROJECT ON 459. I AM JUST NOW REPORTING THIS, BECAUSE I WAS NOT AWARE OF THIS SECTION OF YOUR WEBSITE. HOWEVER, I AM CERTAIN THIS HAPPENED DUE TO DEBRIS FROM THE RESURFACING PROJECT. *TR
Incident date: May 31, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS 45 MPH AND CRASHED INTO A TREE. THE CONTACT, WHO WAS A PASSENGER IN THE VEHICLE, SUSTAINED A FRACTURED STERNUM DUE TO THE FRONT PASSENGER'S SIDE AIR BAG FAILING TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT OF THE AIR BAG FAILURE. THE VEHICLE ... Read more
Crash
1 injured
Incident date: Jun 7, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WARNING INDICATOR AND THE VEHICLE FAILED TO RESTART. THE FAILURE HAD OCCURRED TWICE PREVIOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS INELIGIBL... Read more
Incident date: Jun 5, 2013
I WAS DRIVING WITH MY FAMILY IN THE CAR AND EXITING OFF THE HIGHWAY. WHEN TRIED TO STOP FOR APPROACHING TRAFFIC MY BRAKE WARNING LIKE CAME ON THE BRAKE PEDAL BECAME UNRESPONSIVE. AS I PRESSED THE BRAKES I COULD HEAR A BROKEN SPRING KIND OF SOUND AND IT FELT LIKE THE ABS SYSTEM WAS TRYING TO KICK ON. THE CAR DID SLOW BUT THE BRAKES WERE AT ABOUT 20%. TO AVOID HITTING THE APPROACHING CARS I HAD TO S... Read more
Incident date: Apr 3, 2013
THE 2008 INFINITY QX56 HAS SUSPENSION AND STEERING FLAWS THAT ARE VERY DANGEROUS AND MAY LEAD TO A CRASH. CAR DRIVES AND HANDLES FINE BUT OVER ANY ROAD IMPERFECTION THE STEERING WHEEL SHIMMIES AND SHAKES AND FEELS LIKE YOU ARE ABOUT TO LOSE CONTROL. STEERING WHEEL MUST BE HELD BY TWO HANDS AND EVEN THEN FEELS LIKE REAR END IS JUMPING AND ABOUT TO SEPARATE FROM FRONT END. I REPLACED SHOCKS AND VARI... Read more
Incident date: Sep 1, 2012
THE AIRBAG LIGHTS ARE SHOWING THAT THEY ARE NOT FUNCTIONING WHEN THERE IS AN ADULT IN THE PASSENGER SEAT. WE HAVE A VIDEO OF ME (AN ADULT) SITTING IN THE CAR WITH THE AIRBAG LIGHTS SHOWING THEY ARE OFF. THERE IS AN OPEN RECALL FOR A SIMILAR ISSUE WITH THE SAME MAKE, MODEL AND YEAR OF MY CAR. I HAVE TAKEN THE CAR IN TO INFINITI (MISSION VIEJO, CA) MULTIPLE TIMES AND THEY SAY THEIR DIAGNOSTICS S... Read more
Incident date: May 9, 2013
WE PURCHASED OUR SON AN INFINITI G35 COUPE FOR GRADUATION. WE WERE VERY PLEASED WITH OUR PURCHASE AND TO SEE HIS EYES LIGHT UP WAS PRICELESS. AFTER A WEEK OR TWO OF HAVING THE CAR, THE RADIO STOPPED AND THE ENTIRE ELECTRIC CONSOLE SHUT DOWN EXCEPT FOR THE AIR, WHICH IS ON FULL BLAST WITH NO OPTION TO TURN IT DOWN OR OFF. MY HUSBAND SPOKE TO ONE OF THE INFINITI DEALERS WHO TOLD HIM THAT THERE WA... Read more
Incident date: Feb 11, 2013
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE BRACKETS HOLDING THE FRONT DRIVER'S SIDE SEAT FRACTURED. THE CONTACT TOOK THE VEHICLE TO A BODY REPAIR SHOP AND WAS TOLD THAT THE ASSY BRACKET, BACK FRAME AND SEAT TRACKS WOULD HAVE TO BE REPLACED. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD THAT THE SEAT WAS NOT UNDER WARRANTY OR RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. T... Read more
Incident date: May 10, 2010
BRAKE PROBLEM USUALLY OCCURS WHEN DRIVING AT DIFFERENT SPEEDS, EVEN WHEN BACKING-UP. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKE PEDAL, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY DOWN, YOU CAN HEAR SOUND FROM THE FRONT BRAKES, RUBBING AND GRINDING LIKE IT NEEDS NEW BRAKE PADS THE VEHICLE FEELS LIKE IT HAS NO BRAKES AND IS HARD TO STOP. TH... Read more
Incident date: Jun 3, 2013
TL* THE CONTACT OWNS 2004 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE VDC, ENGINE, AND SEATBELT LIGHTS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND CHANGED THE BATTERY A DAY LATER BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE CRANK POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIR... Read more
Incident date: Jun 3, 2013
THE FIRST INCIDENT HAPPENED ON JUNE 3RD DRIVING TO WORK AND THE CAR JUST GAVE OUT. IT STALLED, LIGHTS CAME ON THE DASHBOARD AND CAR DIED. I WAS ABLE TO DRIFT TO A SIDE STREET IN WHICH I TRIED TO START THE CAR AGAIN; HOWEVER, THE CAR WOULD NOT START UP. I HAD TO GET IT TOWED TO MY HOUSE. AFTER SITTING FOR THE DAY, I TRIED TO START IT UP AGAIN AND IT STARTED. I WAS ABLE TO MAKE IT TO THE ADVANC... Read more
Incident date: Dec 3, 2012
THIRD BRAKE LED LAMP STOPS WORKING AND RANDOMLY COMES BACK ON. THIS ALSO HAPPENS IN ALMOST EVERY OTHER G35 SEDAN I HAVE SEEN TO DATE. *TR
Incident date: Dec 3, 2012
THIRD BRAKE LED LAMP STOPS WORKING AND RANDOMLY COMES BACK ON. THIS ALSO HAPPENS IN ALMOST EVERY OTHER G35 SEDAN I HAVE SEEN TO DATE. *TR
Incident date: Dec 3, 2012
THIRD BRAKE LED LAMP STOPS WORKING AND RANDOMLY COMES BACK ON. THIS ALSO HAPPENS IN ALMOST EVERY OTHER G35 SEDAN I HAVE SEEN TO DATE. *TR
Incident date: Jun 1, 2013
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING INDICATOR. A LOUD NOISE WAS ALSO HEARD AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE WOULD NEED TO BE REPLACED DUE TO A MASSIVE CRACK IN THE EN... Read more
Incident date: Jun 1, 2012
FRONT DRIVER SEAT TILTS TOWARDS CENTER CONSOLE. THE SEAT RUBS AGAINST THE CONSOLE WHEN THE SEAT IS ADJUSTED UPON ENTRY AND REMAINS TILTED AT AN ANGLE CAUSING BACK PAIN ON EXTENDED DRIVES. MY MECHANIC AND AN INFINITI DEALER HAVE BOTH SAID I NEED TO REPLACE THE SEAT ASSEMBLY FOR A TOTAL COST OF $1200. THE DEALER SERVICE REPRESENTATIVE ACKNOWLEDGES THAT THIS PROBLEM HAS BEEN SEEN BEFORE WITH THESE CA... Read more
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT WAS DRIVING 75 MPH WITH THE CRUISE CONTROL ACTIVATED AND ATTEMPTED TO ACTIVATE THE LOW BEAM HEADLIGHTS BUT THEY FAILED TO ILLUMINATE. THE CRUISE CONTROL WARNING LIGHT THEN ILLUMINATED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL LIGHTS FAILED AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR AN INSPECTION. T... Read more
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT WAS DRIVING 75 MPH WITH THE CRUISE CONTROL ACTIVATED AND ATTEMPTED TO ACTIVATE THE LOW BEAM HEADLIGHTS BUT THEY FAILED TO ILLUMINATE. THE CRUISE CONTROL WARNING LIGHT THEN ILLUMINATED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL LIGHTS FAILED AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR AN INSPECTION. T... Read more
Incident date: Oct 1, 2009
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THERE WAS WATER AND MOISTURE ACCUMULATION IN BOTH HEADLAMPS AS RESULT OF A SHORTAGE IN THE CONTROL DEVICE WIRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE VEHICLE HAD BEEN REPAIRED ON TWO SEPARATE OCCASIONS FOR THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ... Read more
Incident date: May 27, 2013
TL* THE CONTACT OWNS A 2006 INFINITY QX56. THE CONTACT STATED THAT THE BRAKE LIGHTS ILLUMINATED WHILE DRIVING AT APPROXIMATELY 30 MPH. IN ADDITION, THE BRAKES WOULD EXHIBIT AN ABNORMAL GRINDING. THE VEHICLE WAS POWERED OFF AND WHEN RESTARTED, RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND ... Read more
Incident date: May 1, 2013
POORLY INSTALLED WINDSHIELD CAUSING SERIOUS WATER LEAKS WHEN IT RAINS ON DRIVER SIDE AND PASSENGER SIDE UNDER THE DASH AND WATER DAMAGE ON THE VEHICLE FLOOR. *TR
Incident date: May 1, 2013
POORLY INSTALLED WINDSHIELD CAUSING SERIOUS WATER LEAKS WHEN IT RAINS ON DRIVER SIDE AND PASSENGER SIDE UNDER THE DASH AND WATER DAMAGE ON THE VEHICLE FLOOR. *TR
Incident date: May 26, 2013
THE VEHICLE THAT I HAVE DONE SO MUCH RESEARCH ON IS THE 2003-2006 G35 WHICH I OWN NOW HAS A ISSUE WITH THE CLUTCH PEDAL STICKING AND GETTING STUCK DURING DRIVING SITUATIONS WHICH TO ME IS A VERY HORRIBLE HAZARD FOR US IF DO TO HIGH MILES ON FREEWAY AND CLUTCH STICKS TO THE FLOOR, WHICH HAD OCCURRED TO ME AND MADE ME PANIC AND ALMOST HAD CAUSES A ACCIDENT REALIZING THAT IT HAD GOT STUCK AND I HAD T... Read more
Incident date: May 26, 2013
THE VEHICLE THAT I HAVE DONE SO MUCH RESEARCH ON IS THE 2003-2006 G35 WHICH I OWN NOW HAS A ISSUE WITH THE CLUTCH PEDAL STICKING AND GETTING STUCK DURING DRIVING SITUATIONS WHICH TO ME IS A VERY HORRIBLE HAZARD FOR US IF DO TO HIGH MILES ON FREEWAY AND CLUTCH STICKS TO THE FLOOR, WHICH HAD OCCURRED TO ME AND MADE ME PANIC AND ALMOST HAD CAUSES A ACCIDENT REALIZING THAT IT HAD GOT STUCK AND I HAD T... Read more
Incident date: Dec 12, 2012
THE AIR BAG SENSOR ON THE PASSENGER SIDE REPEATEDLY SHOWS "AIR BAG OFF" WITH PASSENGER IN THE SEAT. DESPITE REPEATED COMPLAINTS TO PEPE INFINITI DEALERSHIP AND TO INFINITI CUSTOMER SERVICE, THE ONLY ANSWER I'M GETTING IS THAT THE CURRENT RECALL DOES NOT COVER MY VIN NUMBER. IT IS A SERIOUS ISSUE WITH POTENTIALLY FATAL CONSEQUENCES. *TR