Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V45500... Read more
Incident date: Feb 21, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V45500... Read more
Incident date: Nov 15, 2011
CLUTCH STICKS UNTIL WARM. *TR
Incident date: Feb 15, 2013
I HAVE A 2004 INFINITI QX 56 WITH 88000 MILES ON IT. ON THURSDAY 2/14/13 STEERING WHEEL TURNED TO THE RIGHT AT 180 DEGREE. ON FRIDAY 2/15/13 SLIP INDICATOR AND VDC APPEARED ON THE DASH.CALLED THE DEALER AND TOLD TO BRING IN THE VEHICLE. WHEN I GOT TO THE DEALER THE STEERING WAS COMPLETELY LOST. THE STEERING WHEEL TURNED TO A 360 DEGREE FREELY AND THE TIRES DID NOT MOVE. THE SERVICE DEPT. CAME BAC... Read more
Incident date: Feb 2, 2013
MY WIFE DROVE THE VEHICLE TO AND FROM WORK WITH NO VISIBLE PROBLEM AND PARKED IT IN THE DRIVE. THE NEXT DAY I WAS ABLE TO BACK OUT OF THE DRIVEWAY BUT WHEN I PUT THE VEHICLE IN DRIVE I NOTICED THAT THE ATS LIGHT IS ON AND IT IS STRUGGLING TO MOVE FORWARD. THE MANUAL SAYS TO TAKE THE VEHICLE TO A DEALER IF THE ATS LIGHT IS ON SO I HAD AAA FLAT BED IT TO MY LOCAL INFINITI DEALER. AFTER CHECKING THE ... Read more
Incident date: Aug 26, 2012
OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE... Read more
Incident date: Aug 26, 2012
OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE... Read more
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Feb 20, 2013
WHILE DRIVING ON A FREEWAY AT LOW RATE OF SPEED (RUSH HOUR) I HAVE EXPERIENCED ENGINE STALL CONDITION. ALL WARNING LIGHTS WENT ON,INCLUDING BRAKE INDICATOR. I WAS ABLE TO SHIFT GEAR INTO PARK POSITION AND SHUT THE VEHICLE DOWN. AFTER A COUPLE MINUTES, I RESTARTED THE ENGINE AND DRIVED HOME. THAT WAS ONE SCARY MOMENT. *TR
Incident date: Aug 16, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE THIRD BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE BRAKE LIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 42,000. .....UPDATED 04-03-13 *BF UPDATED 05/08/2013 *JS
Incident date: Feb 15, 2013
HAVE NOTICED THAT THE PASSENGER AIR BAG OFF WARNING LIGHT COMES ON INTERMITTENTLY WITH AN ADULT PASSENGER SEATED IN THE PASSENGER SEAT. THIS SEEMS TO BE A COMMON PROBLEM WITH SEVERAL OF THE INFINITI JX35 MODELS. THIS IS A SERIOUS CONCERN AS THE AIR BAG IN NOT ARMED, PROVIDING NO PROTECTION TO THE FRONT SEAT PASSENGER. I PLAN TO TAKE THE VEHICLE TO THE DEALERSHIP ON MONDAY. SO FAR I HAVE NOT HA... Read more
Incident date: Aug 8, 2011
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE DRIVER REAR SEAT CAUGHT FIRE WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE CONTACT ALSO STATED THAT THE DRIVER REAR TIRE EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. THE MANUFACTURER INVESTIGATED AND CONCLUDED THAT THE FIRE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT'S INSURANCE COMPANY BELIEVES THAT THE FI... Read more
Fire
Incident date: Dec 12, 2012
THE PASSENGER-SIDE AIRBAG DOES NOT ALWAYS ACTIVATE WHEN THERE IS AN ADULT PASSENGER IN THAT SEAT. THE INDICATOR LIGHT COMES ON ABOUT 50-60% OF THE TIME (INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF A COLLISION) WHICH PUTS THAT PASSENGER AT A HEIGHTENED RISK FOR SERIOUS INJURY, OR DEATH. *TR
Incident date: Jan 5, 2013
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE PASSENGER'S SIDE LOWER CONTROL ARM WAS FRACTURED AT THE BUSHING, WHICH WOULD HAVE TO BE REPLACED. THE CONTACT... Read more
Incident date: Feb 11, 2013
MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINI... Read more
Incident date: Feb 11, 2013
MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINI... Read more
Incident date: Feb 8, 2013
I'M EXPERIENCING A PROBLEM WITH THE CITY MPG PERFORMANCE. I OBTAINING AN AVERAGE OF 10MPG DRIVING IN THE CITY ONLY. I TESTED ON THE HIGHWAY AND OBTAINED 20.5 MPG. AVERAGE WILL DEPEND ON THE CITY VS HIGHWAY MILES DRIVEN. *TR
Incident date: Apr 9, 2008
FROZEN REAR BRAKES, EVIDENT AFTER HEARING SOME NOISE IN REAR. FIRST INCIDENT WAS 5 YEARS AGO. CORPORATE INFINITI WOULD NOT HELP PAY FOR REPAIR, CALLING MY HOME STATE (NY) A "SALT" STATE. NOW THE SAME FAILURE OCCURRED COSTING ANOTHER $750. BOTH THE INFINITI DEALER THEN AND MY LOCAL REPAIR SHOP NOW ADMIT THAT INFINITIS HAVE THAT PROBLEM!! BRAKE CALIPERS DON'T RELEASE CAUSING PADS, ROTORS ETC. TO ... Read more
Incident date: Sep 10, 2012
AFTER STARTING THE ENGINE AND AFTER THE STEERING WHEEL ASSUMES ITS DRIVE POSITION, THE STEERING WHEEL WILL HAVE A MOMENT OF FREE PLAY WHERE YOU CAN FEEL THE STEERING WHEEL JUMP AND FINALLY CATCH. I HAVE MENTIONED THIS SEVERAL TIMES TO THE INFINITI DEALER SERVICE DEPT AND THEIR RESPONSE IS THAT ALL JX35'S DO THIS. I HAVE NEVER HAD ANY CAR OR INFINITI (I30 OR M35) EXHIBIT THIS LACK OF STEERING CON... Read more
Incident date: Feb 5, 2013
I WAS DRIVING THE CAR WHEN IT COMPLETELY LOST POWER. *TR
Incident date: Jun 29, 2012
THE PASSENGER AIRBAG IS "OFF" MOST OF THE TIME THAT I HAVE A PASSENGER IN THE CAR. WHEN I TALKED TO THE DEALER AND INFINITY CONSUMER AFFAIRS, I WAS TOLD THAT THE CAR MEETS INDUSTRY STANDARDS AND THE AIRBAG SHOULD BE OFF WHEN A PASSENGER WEIGHS LESS THAN 120 POUNDS IN THE SEAT. IN THE EVENT OF AN ACCIDENT, THE PASSENGER WOULD NOT HAVE A FRONT AIRBAG WHICH SEVERELY LESSENS THE SAFETY OF THE CAR. ... Read more
Incident date: Feb 28, 2012
WHILE TRAVELING ON THE INTERSTATE AT 60MPH ALL OF A SUDDEN THE GPS FROZE, RADIO TURNED OFF AND CLIMATE CONTROL BUTTONS BECAME NON FUNCTIONING. UNABLE TO USE ANY BUTTONS TO CONTROL CLIMATE, RADIO AND GPS. UNABLE TO USE DEFROST BUTTON. AFFECTED VISIBILITY AND HAD TO PULL OVER. TOOK IT TO DEALER AND SAID IT WAS KNOWN ISSUE AND RADIO CONTROLS CLIMATE AND GPS AND NEED TO REPLACED WITH NEW UNIT. *TR
Incident date: Feb 28, 2012
WHILE TRAVELING ON THE INTERSTATE AT 60MPH ALL OF A SUDDEN THE GPS FROZE, RADIO TURNED OFF AND CLIMATE CONTROL BUTTONS BECAME NON FUNCTIONING. UNABLE TO USE ANY BUTTONS TO CONTROL CLIMATE, RADIO AND GPS. UNABLE TO USE DEFROST BUTTON. AFFECTED VISIBILITY AND HAD TO PULL OVER. TOOK IT TO DEALER AND SAID IT WAS KNOWN ISSUE AND RADIO CONTROLS CLIMATE AND GPS AND NEED TO REPLACED WITH NEW UNIT. *TR
Incident date: Jan 2, 2013
THE PASSENGER AIRBAG LIGHT TURNS ON WHEN MY WIFE SITS IN THE SEAT. SHE WEIGHS 100 POUNDS AND THE AIRBAG SHOULD NOT BE TURNED OFF. THIS OCCURS ABOUT 85% OF THE TIME WHICH IS UNACCEPTABLE. CLEARLY THIS IS A SAFETY ISSUE. THE DEALERSHIP AND INFINITI HAVE NOT OFFERED AN EXPLANATION OR RESOLUTION AFTER REPEATED INQUIRIES. *TR
Incident date: Sep 15, 2012
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE STALLED. THE CONTACT NOTICED THE VEHICLE HAD RUN OUT OF GASOLINE FUEL. THE CONTACT WAS UNABLE TO DETERMINE THE FUEL LEVEL BECAUSE THE FUEL GAUGE FUNCTIONED ERRATICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 10V07... Read more
Incident date: Dec 10, 2012
INFINITI G37, AFTER WARM USUALLY MORE THEN 30MIN OF DRIVING WILL INTERMITTENTLY GO INTO LOW AND HIGH ACCELERATION ON ITS OWN. AS IF YOU ARE BRAKING WITH YOUR LEFT FOOT AND THEN GIVING IT GAS ON AND OFF WITH RIGHT FOOT. MY WIFE HAS ALSO DESCRIBED COMPLETE LOSS OF POWER WHEN THE CONDITION OCCURS AND SHE TRIES TO ACCELERATE. SHE FEELS IT COULD BE A DANGEROUS COMBINATION IF IT HAPPENS AT THE WRONG T... Read more
Incident date: Dec 10, 2012
INFINITI G37, AFTER WARM USUALLY MORE THEN 30MIN OF DRIVING WILL INTERMITTENTLY GO INTO LOW AND HIGH ACCELERATION ON ITS OWN. AS IF YOU ARE BRAKING WITH YOUR LEFT FOOT AND THEN GIVING IT GAS ON AND OFF WITH RIGHT FOOT. MY WIFE HAS ALSO DESCRIBED COMPLETE LOSS OF POWER WHEN THE CONDITION OCCURS AND SHE TRIES TO ACCELERATE. SHE FEELS IT COULD BE A DANGEROUS COMBINATION IF IT HAPPENS AT THE WRONG T... Read more
Incident date: Jun 14, 2012
WHILE DRIVING EAST (UPHILL) ON I-90 FROM SEATTLE TOWARD SNOQUALMIE PASS, MY CAR SUDDENLY AND UNEXPECTEDLY VEERED INTO THE ADJACENT LANE, LITERALLY TEARING/TURNING THE STEERING WHEEL OUT OF MY HANDS. I PULLED OFF THE FREEWAY TO LET MY HEART RATE SLOW DOWN. ON MY RETURN TRIP, DOWNHILL, THE SAME TERRIFYING EXPERIENCE OCCURRED, NARROWLY AVOIDING A COLLISION WITH A TRUCK. A BIT OF INTERNET RESEARCH ... Read more
Incident date: Oct 24, 2012
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER AN HOUR AND WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED APPROXIMATELY EIGHT TIMES OVER THE SPAN OF A MONTH. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: Oct 24, 2012
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER AN HOUR AND WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED APPROXIMATELY EIGHT TIMES OVER THE SPAN OF A MONTH. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: Nov 17, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED BUT DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED BY A LIGHTER PASSENGER. THE CONTACT ALSO STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE DIFFERENT OCCASIONS BUT THE FAILURE... Read more
INFINITI
JX35
(2013) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jan 22, 2013
Incident date: Nov 17, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED BUT DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED BY A LIGHTER PASSENGER. THE CONTACT ALSO STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE DIFFERENT OCCASIONS BUT THE FAILURE... Read more
Incident date: Oct 13, 2012
TL* THE CONTACT OWNS A 2010 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. AFTER CONTINUALLY DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED FORWARD AND THEN LUNGED IN REVERSE. THE VEHICLE THEN SUDDENLY AND RAPIDLY ACCELERATED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS INTERMITTENTL... Read more
Incident date: Jan 21, 2013
WHILE DRIVING MY INFINITI JX35 I HAVE NOTICED THAT THE AIR BAG LIGHT, INDICATING THAT THE AIR BAG IS TURNED OFF, WILL COME ON WHILE MY WIFE IS SITTING IN THE PASSENGERS SEAT. SHE WEIGHS ABOUT 150LBS SO THE AIR BAG SHOULD ALWAYS BE ON WITH HER SITTING IN THE SEAT. *TR
Incident date: Jan 21, 2013
WHILE DRIVING MY INFINITI JX35 I HAVE NOTICED THAT THE AIR BAG LIGHT, INDICATING THAT THE AIR BAG IS TURNED OFF, WILL COME ON WHILE MY WIFE IS SITTING IN THE PASSENGERS SEAT. SHE WEIGHS ABOUT 150LBS SO THE AIR BAG SHOULD ALWAYS BE ON WITH HER SITTING IN THE SEAT. *TR
Incident date: Jan 18, 2013
SAME SERIOUS PROBLEM AS NOTED BY MANY OTHER CONSUMERS ON HTTP://WWW.ARFC.ORG/COMPLAINTS/2013/INFINITI/JX35/. PASSENGER AIRBAG LIGHT REMAINS LIT INDICATING AIRBAG WILL NOT DEPLOY IN ACCIDENT WHILE ADULT PASSENGER IS SEATED. THIS ISSUE WAS NOTED ON THE DAY OF DELIVERY (1/18/2013). CAR WAS TAKEN BACK FOR A FIX. REPORT FROM DEALERSHIP INDICATED IT WAS PROBABLY DUE TO LOCATION OF THE WEIGHT OF TH... Read more
Incident date: Jul 8, 2011
POWER DOOR LOCK ACTUATORS OPERATE INTERMITTENTLY. THERE HAS BEEN SEVERAL INSTANCES HAVING THE REAR CHILD DOOR LOCK ENGAGED AND WE COULD NOT OPEN THE REAR DOORS FROM THE OUTSIDE BECAUSE THE ACTUATORS FAILED. CHILDREN HAD TO EXIT OUT THE FRONT BY CLIMBING OVER THE FRONT SEATS. WHILE AT A PARKING GARAGE A LARGE VEHICLE PARKED CLOSE TO THE PASSENGER SIDE OF OUR CAR AND COULD NOT OPEN DOORS TO RE-ENTER... Read more
Incident date: Jul 8, 2011
POWER DOOR LOCK ACTUATORS OPERATE INTERMITTENTLY. THERE HAS BEEN SEVERAL INSTANCES HAVING THE REAR CHILD DOOR LOCK ENGAGED AND WE COULD NOT OPEN THE REAR DOORS FROM THE OUTSIDE BECAUSE THE ACTUATORS FAILED. CHILDREN HAD TO EXIT OUT THE FRONT BY CLIMBING OVER THE FRONT SEATS. WHILE AT A PARKING GARAGE A LARGE VEHICLE PARKED CLOSE TO THE PASSENGER SIDE OF OUR CAR AND COULD NOT OPEN DOORS TO RE-ENTER... Read more
Incident date: Jan 20, 2013
I AM STARTING TO NOTICE THAT MY ENGINE IS BURNING EXCESSIVE AMOUNTS OF OIL. I ONLY HAVE 2 THOUSAND MILES ON AN OIL CHANGE AND MY VEHICLE WAS ALMOST OUT OF OIL WHEN I CHECKED. I DON'T DRIVE THE VEHICLE HARD AT ALL, JUST NORMAL DRIVING. I'VE CHECKED OTHER FORUMS AND IT SEEMS TO BE A PROBLEM WITH A LOT OF THE VEHICLES. I JUST WANTED TO MAKE EVERYONE AWARE OF THIS, IT COULD BE DANGEROUS. HTTP://FO... Read more
Incident date: Jan 17, 2013
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING A TURN AT 55 MPH, THE PASSENGER'S SIDE FRONT AND DRIVER'S SIDE REAR WHEELS INDEPENDENTLY INCREASED IN ROTATION, CAUSING THE VEHICLE TO ERRONEOUSLY TURN. THE CONTACT ALSO STATED THAT THE SEAT BELT WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED.... Read more
Incident date: Jan 17, 2013
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT WHILE ATTEMPTING A TURN AT 55 MPH, THE PASSENGER'S SIDE FRONT AND DRIVER'S SIDE REAR WHEELS INDEPENDENTLY INCREASED IN ROTATION, CAUSING THE VEHICLE TO ERRONEOUSLY TURN. THE CONTACT ALSO STATED THAT THE SEAT BELT WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED.... Read more
Incident date: Aug 20, 2012
TL* THE CONTACT OWNS A 2006 INFINITI G35 COUPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS AN OVERCONSUMPTION OF OIL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SI... Read more
Incident date: Sep 3, 2012
PASSENGER AIRBAG LIGHT REMAINS LIT INDICATING AIRBAG WILL NOT DEPLOY IN ACCIDENT WHILE ADULT PASSENGER IS SEATED. THIS ISSUE HAS CONTINUED AFTER 4 REPAIRS FROM INFINITI IN MAPLE SHADE NJ. CAR NOW HAS 9000 +/-MILES. AND IS BACK IN FOR SAME REPAIR. REPLACED ENTIRE SEAT ASSEMBLY, COMPUTER MODULES, SENSORS, NOW ONTO ANOTHER COMPUTER MODULE. ALL OF THIS WHILE BEING TOLD:" WE CAN'T DUPLICATE IT PLEA... Read more
Incident date: Jun 6, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 5 MPH IN REVERSE, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT HE ATTEMPTED TO RESTART THE VEHICLE BUT IT WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NO... Read more
Incident date: Jul 10, 2012
FRONT PASSENGER AIRBAG LIGHT COMES ON RANDOMLY WHILE DRIVING WITH ADULT PASSENGER SITTING WEIGHING MORE THAN 100 LB IN PROPER POSITION AND LIGHT STAYS ON FOR UPTO 30MINS.THIS IS SERIOUS SAFETY ISSUE PUTTING SAFETY OF PASSENGERS AT RISK. INFINITI FAILED TO ADDRESS THIS ISSUE AFTER REPEATED COMPLAINTS AND DIAGNOSIS. *TR
Incident date: Jan 1, 2013
MY SEDAN'S THIRD BRAKE LIGHT WORKS INTERMITTENTLY. I HAVE TESTED THE WIRING AND THE LIGHT ALWAYS HAS POWER, BUT SOMETIMES IT JUST DOESN'T LIGHT UP. *TR
Incident date: Dec 29, 2012
THIS VEHICLE HAS BEEN EXHIBITING INTERMITTENT PASSENGER AIRBAG ON/OFF WHEN A PASSENGER IS SEATED ON THE PASSENGER SEAT. THE PASSENGER AIRBAG OFF LIGHT COMES ON 40% OF THE TIME WHEN A PASSENGER WEIGHING 120 LBS IS SEATED ON THE PASSENGER SEAT. THIS IS A SERIOUS SAFETY ISSUE WHEN A COLLISION HAPPENS IF 50% OF THE TIME AN AIRBAG WILL NOT DEPLOY. DEALERSHIP CONFIRMS THIS IS NORMAL OPERATION OF THE VEH... Read more
Incident date: Dec 18, 2012
THE PASSENGER AIRBAG LIGHT COMES ON AND OFF RANDOMLY WITH THE ADULT PASSENGER SITTING ON THE SEAT. IN ANOTHER WORD, THE AIRBAG IS DISABLED OR ENABLED. THIS IS A SERIOUS SAFETY ISSUE, AND THE MANUFACTURE INFINITI CONSUMER AFFAIR TEAM CANNOT PROVIDE EXPLANATION AND A SOLUTION TO ADDRESS THE ISSUE. *TR
Incident date: Aug 1, 2012
DRIVING THE VEHICLE AT HIGHWAY SPEEDS WHEN SEVERE STEERING WHEEL VIBRATION BEGAN. CHECKED FRONT SUSPENSION AND DISCOVERED THAT THE RIGHT SIDE (PASSENGER SIDE) FRAME WAS COMPLETELY ROTTED AWAY AT THE CONNECTION POINT OF THE LOWER CONTROL ARM. THIS RESULTED IN THE SEPARATION OF THE FRAME/CONTROL ARM FROM ITS NORMAL POSITION AND THE RIGHT WHEEL WAS NO LONGER STABLE OR HELD IN PROPER GEOMETRY. THIS ... Read more