Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Mar 10, 2013
POWER DOORS, LOCKS AND WINDOWS STOPPED WORKING. KEYLESS ENTRY WOULDN'T WORK. DRIVER SIDE DOOR KEPT LOCKING ON ITS OWN AND KEY WOULDN'T UNLOCK IT. BATTERY KEPT DYING.
Incident date: Nov 1, 2012
THE PASSENGER SIDE AIRBAG DOES NOT OPERATE WHEN MY WIFE SITS IN THE SEAT. ACCORDING TO FEDERAL REGULATIONS, AN AIRBAG MUST BE OPERATIONAL FOR WOMAN WHO WEIGH 110 LBS. MY WIFE WEIGHS APPROXIMATELY 118 POUNDS AND IS 5 FEET 4 INCHES. I TOOK THE CAR TO THE DEALER ON NUMEROUS OCCASSIONS. THEY "ZERO-POINT" BALANCED THE SEAT BUT IT STILL DID NOT DETECT THAT MY WIFE WAS SITTING IN THE SEAT. WE TOOK A... Read more
Incident date: Feb 15, 2013
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT THERE WERE CRACKS IN THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Incident date: Aug 14, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT THE ILLUMINATION OF THE WARNING INDICATOR. THE ENGINE WAS RESTARTED AND THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED TWICE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND INFORMED... Read more
Incident date: Aug 23, 2013
DRIVING AT 10 MPH, THE ACCELERATOR NO LONGER REVS UP THE ENGINE. THE ENGINE STAYS AT IDLE SPEED ONLY. NO LIGHTS ON DASHBOARD. I PUT IT IN NEUTRAL, AND ENGINE REVS UP. I TURN IT OFF AND LET IT SIT FOR 15 - 30 MINUTES AND IT DRIVES FINE. *TR
Incident date: Aug 23, 2013
DRIVING AT 10 MPH, THE ACCELERATOR NO LONGER REVS UP THE ENGINE. THE ENGINE STAYS AT IDLE SPEED ONLY. NO LIGHTS ON DASHBOARD. I PUT IT IN NEUTRAL, AND ENGINE REVS UP. I TURN IT OFF AND LET IT SIT FOR 15 - 30 MINUTES AND IT DRIVES FINE. *TR
Incident date: Aug 15, 2013
WHEN TAKING MY 2007 INFINITI G35 COUPE IN FOR SERVICE, BOTH THE TECH AND MYSELF NOTICED A BAD POP WHEN OPENING THE HOOD OF THE CAR. THE TECH STATED THAT HE HAS SEEN THIS MANY TIMES WITH OTHER INFINITI CARS ESPECIALLY THOSE THAT ARE THE SAME MODEL. HE EXPLAINED TO ME WHAT WAS CAUSING THIS ISSUE. THE HINGES ARE CORRODING WHERE THEY ATTACH TO THE BODY OF THE CAR. BECAUSE OF THIS, WHEN THE HOOD IS OPE... Read more
Incident date: Apr 8, 2013
I BROUGHT A 2004 INFINITI FX35 IN 2010 AND I LOVE THIS SUV BUT THE ONLY ISSUE I HAVE IS THE DASHBOARD BUBBLED UP LIKE IT HAD BLISTERS. I CALLED AN INFINITI DEALER IN ALEXANDRIA VIRGINIA TO SEE IF THERE HAD BEEN A RECALL ON THE DASHBOARD AND I TALK TO [XXX] AND HE TOLD ME YES AND HE IS WILLING TO CHANGE THE DASHBOARD IF I GET APPROVAL FROM INFINITI CONSUMER AFFAIRS. APRIL 8, 2013, I CALLED AND TAL... Read more
Incident date: Jul 17, 2013
MY CAR HAS THE "DTC B1129 OR B1134" RELATED TO "ITB12-034B" AND "ITB10-036B" BUT WHEN I CALLED INFINITI DEALERSHIP, THEY SAID THAT MY CAR'S VIN DOES NOT APPLY. IT'S EXACTLY THE ISSUE DESCRIBED ON THE RECALL CAMPAIGN BULLETIN HOW DOES THIS NOT APPLY? IT'S THE DETERIORATION OF THE TERMINAL CONNECTOR THAT INCREASES IMPEDANCE ON THE HARNESS AND CAUSES THE AIRBAG LIGHT TO COME ON FALSELY BUT IT'S ENOUG... Read more
Incident date: Aug 2, 2013
THE AIRBAG LIGHT CAME ON WHEN I STARTED MY VEHICLE. IT IS ACTUALLY THE FRONT PASSENGER SIDE AIRBAG TURNED OFF CONSIDERING THERE WAS ADULT IN A SEAT. I CHECKED FOR THE RECALL AND FOUND MANY SIMILAR AIR BAG MALFUNCTIONS WITH THE SAME YEAR MAKE AND MODEL BUT INFINITI SAYS IT DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. THE PASSENGER FRONT SEAT OCCUPANCY SENSOR WENT OUT. AT THE PURCHASE OF MY VEHICLE I ... Read more
Incident date: Aug 2, 2013
THE AIRBAG LIGHT CAME ON WHEN I STARTED MY VEHICLE. IT IS ACTUALLY THE FRONT PASSENGER SIDE AIRBAG TURNED OFF CONSIDERING THERE WAS ADULT IN A SEAT. I CHECKED FOR THE RECALL AND FOUND MANY SIMILAR AIR BAG MALFUNCTIONS WITH THE SAME YEAR MAKE AND MODEL BUT INFINITI SAYS IT DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. THE PASSENGER FRONT SEAT OCCUPANCY SENSOR WENT OUT. AT THE PURCHASE OF MY VEHICLE I ... Read more
Incident date: Feb 25, 2013
AFTER PARKING MY CAR (2006 INFINITI M35X) I WENT TO UNBUCKLE MY SEAT BELT AND TO OPEN THE DOOR, MY SEAT RECLINED WITHOUT PRESSING IT TO AND THE REAR OF MY DRIVER SEAT FELL BACK TO THE FLOOR BOARD. I DON'T WHY IT FELL FOR I ONLY WEIGHT 172 LBS EXACTLY. SO I'M NOT THE HEAVIEST. I WOULD OF BEEN SCARED IF IT FELL WHILE I WAS DRIVING BECAUSE I DON'T KNOW HOW I WOULD OF REACTED TO THE FAILURE OF MY SEA... Read more
Incident date: Jul 2, 2012
THE RADIO WILL NOT COME ON. CANNOT OPERATE AC OR HEATER. NO DEFROST. CANNOT OPERATE FROM STEERING WHEEL. STEREO CD PLAYER NOT WORKING. *TR
Incident date: Jul 2, 2012
THE RADIO WILL NOT COME ON. CANNOT OPERATE AC OR HEATER. NO DEFROST. CANNOT OPERATE FROM STEERING WHEEL. STEREO CD PLAYER NOT WORKING. *TR
Incident date: Jun 28, 2013
TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDEN... Read more
Incident date: Jun 28, 2013
TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDEN... Read more
Incident date: Dec 3, 2012
AIR CONDITIONING/HEATING CONTROLS RUNNING FULL BLAST WITH ZERO ABILITY TO CONTROL. THIS IS A SAFETY ISSUE AS WINDOWS CANNOT BE DEFROSTED IN THE WINTER. RADIO NOT WORKING. INFINITI CORPORATION IS NOT WARRANTING THIS ISSUE, BUT REFERS CUSTOMERS TO LOCAL DEALERSHIPS. *TR
Incident date: Dec 3, 2012
AIR CONDITIONING/HEATING CONTROLS RUNNING FULL BLAST WITH ZERO ABILITY TO CONTROL. THIS IS A SAFETY ISSUE AS WINDOWS CANNOT BE DEFROSTED IN THE WINTER. RADIO NOT WORKING. INFINITI CORPORATION IS NOT WARRANTING THIS ISSUE, BUT REFERS CUSTOMERS TO LOCAL DEALERSHIPS. *TR
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Aug 8, 2013
VEHICLE STALLED WHILE IN MOTION CREATING A DANGER ON THE ROADWAY. RESTARTED, BUT THE ENGINE HESITATED BEFORE TURNING OVER. CHECK ENGINE, VDC & SLIP WARNING LIGHTS WERE DISPLAYED AND REMAINED ON. DEALER INSPECTED VEHICLE AND DETERMINED A FAULTY CAM SENSOR AND REMEDIED TO REPLACE COSTING ALMOST $500. THERE IS CURRENTLY A RECALL ON THE 2003 MODEL WHICH HAD THE SAME PROBLEM. RECALL #03V455000. I... Read more
Incident date: Aug 8, 2013
VEHICLE STALLED WHILE IN MOTION CREATING A DANGER ON THE ROADWAY. RESTARTED, BUT THE ENGINE HESITATED BEFORE TURNING OVER. CHECK ENGINE, VDC & SLIP WARNING LIGHTS WERE DISPLAYED AND REMAINED ON. DEALER INSPECTED VEHICLE AND DETERMINED A FAULTY CAM SENSOR AND REMEDIED TO REPLACE COSTING ALMOST $500. THERE IS CURRENTLY A RECALL ON THE 2003 MODEL WHICH HAD THE SAME PROBLEM. RECALL #03V455000. I... Read more
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SERVICE ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN
Incident date: Nov 1, 2012
AIR BAGS DO NOT ENGAGE WHEN MY WIFE SITS IN FRONT SEAT. SHE WEIGHS 100 POUNDS BUT I WOULD THINK AIR BAG SYSTEM SHOULD WORK FOR AN ADULT OF THIS SIZE. *TR
Incident date: Jul 13, 2013
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE... Read more
Incident date: Jul 13, 2013
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE... Read more
Incident date: Aug 2, 2013
WHILE DRIVING ON FREEWAY, CLUTCH GOT STUCK. I WAS UNABLE TO SWITCH GEARS. I ENDED UP STOPPED IN THE #2 LANE AND COULD NOT MOVE. I HAD TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD WITH THE HELP OF ANOTHER MOTORIST. I FINALLY GOT THE VEHICLE BACK INTO GEAR BY PULLING UP THE CLUTCH USING THE TOP OF MY SHOE. AFTER I RESUMED DRIVING, THE CLUTCH GOT STUCK AGAIN. I BROUGHT THE VEHICLE TO THE DEALERSH... Read more
Incident date: Aug 2, 2013
WHILE DRIVING ON FREEWAY, CLUTCH GOT STUCK. I WAS UNABLE TO SWITCH GEARS. I ENDED UP STOPPED IN THE #2 LANE AND COULD NOT MOVE. I HAD TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD WITH THE HELP OF ANOTHER MOTORIST. I FINALLY GOT THE VEHICLE BACK INTO GEAR BY PULLING UP THE CLUTCH USING THE TOP OF MY SHOE. AFTER I RESUMED DRIVING, THE CLUTCH GOT STUCK AGAIN. I BROUGHT THE VEHICLE TO THE DEALERSH... Read more
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
INFINITI
G37
(2008) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 1, 2013
Incident date: Jul 31, 2013
THE CAR WAS STARTED AND THERE WAS A LOUD RATTLING NOISE COMING FROM THE MUFFLER. IT IS VERY LOUD AND DOESN'T GO AWAY. DID MY RESEARCH AND FOUND OUT THERE IS A DEFECT IN THE MUFFLER PART NUMBER 20100 JL01A. AND CARS THAT EXPERIENCE THIS RATTLING NOISE MUST HAVE THEIR MUFFLERS REPLACE WITH PART NUMBER 20100 JL01C. I WENT TO THE DEALERSHIP AND THEY SAID MUFFLER IS NOT COVERED IN WARRANTY AND THAT THE... Read more
Incident date: Jul 29, 2013
THE PASSENGER SIDE AIRBAG LIGHT COMES, INDICATING THAT AIRBAG IS OFF, ON WHEN THERE IS A PASSENGER IN THE SEAT. I WENT TO THE DEALER TWO TIMES AND WAS TOLD THAT THERE IS NOTHING WRONG WITH THE FUNCTIONING OF THE AIRBAG SYSTEM. THIS ISSUE OCCURS WHEN MY WIFE (WHO WEIGHS 130 POUNDS) IS SITTING IN THE SEAT. WE WERE TOLD BY THE "MASTER TECHNICIAN" THAT SHE IS TOO SMALL OF A PERSON TO BEAR THE FORCE O... Read more
Incident date: Jul 29, 2013
THE PASSENGER SIDE AIRBAG LIGHT COMES, INDICATING THAT AIRBAG IS OFF, ON WHEN THERE IS A PASSENGER IN THE SEAT. I WENT TO THE DEALER TWO TIMES AND WAS TOLD THAT THERE IS NOTHING WRONG WITH THE FUNCTIONING OF THE AIRBAG SYSTEM. THIS ISSUE OCCURS WHEN MY WIFE (WHO WEIGHS 130 POUNDS) IS SITTING IN THE SEAT. WE WERE TOLD BY THE "MASTER TECHNICIAN" THAT SHE IS TOO SMALL OF A PERSON TO BEAR THE FORCE O... Read more
Incident date: Jul 26, 2013
THE CAR WILL NOT STAY IN GEAR DURING REVERSE. IT SEEMS LIKE IT WILL POP OUT OF GEAR AND ENGINE JUST KEEP REVVING. HAVE TO PUT IN DRIVE AND PUT BACK INTO REVERSE CONTINUOUSLY TO GET REVERSE. *TR
Incident date: Jul 28, 2013
WHEN ENGINE IS STARTED IT OCCASIONALLY REVS TO 4000-5000 RPM AND REMAINS THERE FOR ABOUT 5-7 SECONDS BEFORE SLOWING DOWN TO A NORMAL IDLE SPEED. THE OCCURRENCES ARE BECOMING MORE FREQUENT. WHEN ACTING NORMALLY, THE ENGINE STARTS AND REVS TO ABOUT 2000 RPM AND THEN SLOWS TO IDLE SPEED IN ABOUT 1-2 SECONDS. THE DANGER OF THE HIGH REVS FOR 5-7 SECONDS IS THAT IF THE DRIVER IS NOT FULLY AWARE OF TH... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
Jul 25, 2013
Incident date: Jul 10, 2013
WHEN DRIVING ON THE ROAD BETWEEN 50 - 70 MPH, VEHICLE WILL TRAM-LINING, THIS HAD HAPPENED SINCE I BOUGHT THE CAR ON DAY ONE, DEALER DID CHANGED TIRES BUT PROBLEM STILL PERSISTS MAKING DRIVING THIS CAR A UNPLEASANT FEELING AND DANGEROUS. *TR
Incident date: Jan 31, 2013
THIS IS MY SECOND INFINITI I30 WHICH IS THE EXACT SAME VEHICLE AS THE NISSAN MAXIMA. I CURRENTLY OWN A 1996 AND HAVE OWNED A 1997 PRIOR AND BOTH HAD RUST IN THE MIDDLE OF THE LOWER RADIATOR CORE SUPPORT. OVER THE WEEKEND I LOOKED AT A 2000 INFINITI I30 FOR A FAMILY MEMBER CONSIDERING PURCHASE AND NOTICED THE SAME PROBLEM. AFTER 3 DIFFERENT CARS ALL OF DIFFERENT MODEL YEARS I DID EXTENSIVE RESEARCH... Read more
Incident date: Jul 6, 2013
THE ELECTRICAL SYSTEM THAT CONTROLS THE VENTILATION SYSTEM HAS FAILED. THERE WAS A RECALL ON SOME 2003 G35 FOR THE IDENTICAL PROBLEM BUT THIS CAR WAS NOT INCLUDED. THERE HAVE BEEN NUMEROUS REPORTS OF SIMILAR FAILURES ON SIMILAR CARS FOR THIS YEAR. INFINITY CLAIMS THAT THE FAILURES WERE LIMITED TO CARS MANUFACTURED PRIOR TO THIS ONE. THIS CAR WAS BUILT IN SEPTEMBER THE RECALL WAS FOR CARS BUILT... Read more
Incident date: Jan 3, 2012
HMSL (THIRD BRAKE LIGHT) IS COMPLETELY INOPERATIVE. ONE LED HAD BEEN OUT FOR TWO YEARS, THEN THE ENTIRE UNIT FAILED. INFINITI DEALERS SELL THE REPLACEMENT UNIT FOR OVER $200, PLUS THAT SUM IN LABOR FOR THE DEALER. THIS IS A COMMON UNIT FAILURE IN THE G35 MODELS, ACCORDING TO INTERNET SEARCHES AND OBSERVATION OF NUMEROUS VEHICLES ON THE ROAD. IT IS A SAFETY ISSUE THAT HAS REMAINED UNADDRESSED F... Read more
Incident date: Jan 14, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN DRIVING ON ANY CEMENT ROAD SURFACE AT 60 MPH OR MORE, THE FRONT END OF THE VEHICLE WOULD SHAKE ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER SPEAKING WITH THE MANUFACTURER, THE DEALER STATED THAT THERE WAS NO FIX FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE ... Read more
Incident date: Jul 8, 2013
BRAKE LIGHT AND SLIP LIGHT TURNS ON IN INSTRUMENT PANEL, BRAKES DO NOT GRAB OR MAKES A GRINDING SOUND. MY ROTORS AND PADS ARE IN GOOD CONDITION PER DEALERSHIP. *TR
Incident date: Oct 15, 2012
TL* THE CONTACT OWNS A 2007 INFINITI QX56. THE CONTACT STATED THAT CONDENSATION BEGAN TO BUILD IN THE HEADLIGHTS. THE HEADLIGHTS LATER FAILED AND THE CONTACT DISCOVERED THAT THERE WAS A CRACK IN THE SEAL OF THE HEADLIGHT ASSEMBLY. THE DEALER INFORMED THE CONTACT THAT THEY KEPT THE LIGHT ASSEMBLY IN STOCK BECAUSE THE FAILURE WAS COMMON. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 5... Read more
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROLS FAILED AND VISIBILITY WAS REDUCED BECAUSE THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ELECTRICAL PANEL CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
Incident date: Jul 14, 2013
THE FRONT PASSENGER SIDE AIR BAG TURNED OFF WHILE DRIVING DESPITE ADULT IN SEAT. CHECKED FOR RECALLS & FOUNDS 2 FOR SIMILAR AIR BAG MALFUNCTIONS IN SAME MAKE & MODEL BUT NISSAN SAYS DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. I NOTICED SLIMIER COMPLAINTS ON SAFECAR.GOV WEBSITE. *TR
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS MODIFIED TO MAKE IT MORE SENSITIVE TO WEIGHT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO... Read more
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2006 M35 INFINITI. THE CONTACT STATED THE STEERING WHEEL BEGAN TO JERK WHEN SHE MADE WIDE TURNS TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THE FAILURE WAS LOCATED WITHIN THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE APPROXIMATE CURRENT MILEAGE W... Read more