Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 1, 2025
Having problems with fuel system
Incident date: Feb 1, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was wind entering the cabin of the vehicle from the... Read more
Incident date: Jun 12, 2023
Went to adjust the head of the cars eat which goes up and down and the Styrofoam busted completely off. Don't expect nothing for free plan on buying new cars eat anyway but maybe could make a little more better. Thank you
Incident date: Jun 12, 2023
Went to adjust the head of the cars eat which goes up and down and the Styrofoam busted completely off. Don't expect nothing for free plan on buying new cars eat anyway but maybe could make a little more better. Thank you
Incident date: Jun 12, 2023
I have the exact same issues as the big recall done with the Toyotas for the brake master cylinder. My Tacoma is leaking brake fluid from the inside of the cabin! I contacted Toyota showed the pictures and evidence, I have the exact same issue as all the other trucks with the recall, Toyota refused to help me fix my truck, even tho everything is exactly the same. They argued that because the date ... Read more
Incident date: Mar 29, 2025
Inappropriately activates forward emergency braking without a vehicle ahead or obstruction ahead. Inappropriately activates reverse emergency braking without a vehicle or obstruction behind. Inappropriately activating forward collision alert without vehicle or obstruction ahead. Gauge cluster display goes black while vehicle is in motion. Hypersensitivity of the left blind spot monitor. Activates ... Read more
Incident date: Aug 29, 2023
Paid for fuel pump when should b covered on recall
Incident date: Mar 22, 2025
The screen has lines in it and I can’t see my back up camera
Incident date: Mar 28, 2025
I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering ge... Read more
Incident date: Mar 28, 2025
I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering ge... Read more
Incident date: Mar 28, 2025
Front and middle crossmember rusted out to the point they have no more structural effects issues discovered while fixing a know issue to these models : rusted out and leaking engine and transmission oils pans I had confirmation from the dealership and other independent repair shop that leaking oils pans are common for those models and can cause engine and transmission failure. For the crossmembers... Read more
Incident date: Dec 31, 2024
While driving the car went into power save mode and completely shut down. There were no prior lights or warnings that the car was having issues. While driving at 45mph on a busy road it just suddenly shut down. It would not move to get it out of the road. I was almost hit from behind. After the car was towed, it was diagnosed as a broken vacuum pump and exhaust camshaft. Our Terrain only has... Read more
Incident date: Mar 22, 2025
The contact owns a 2011 Ford F-250. The contact stated that while making a turn in either direction, there was an abnormal crunching sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the sound was caused by a misalignment between the cab and the bed of the truck. Due to the failure the cab mount bushings became worn and needed to... Read more
Incident date: Mar 22, 2025
The contact owns a 2014 Honda Accord. The contact stated while driving from a complete stop and making a right turn, the vehicle lost power and started rolling. The vehicle was able to reverse 100 ft. and to push the vehicle 20ft. into a nearby parking lot. The contact inspected the vehicle and noticed that the front passenger's side CV axle was fractured. The vehicle was towed to the dealer, wher... Read more
Incident date: Mar 22, 2025
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Incident date: Jan 3, 2025
Steering is loose/has play. Vehicle shakes with driving. Steering gear box is leaking. Issue puts myself and others at risk due to the sudden pulling to either side while driving. Vehicle will be inspected in the next week.
Incident date: Jan 3, 2025
Auto engine stop feature shuts off the vehicle when engaged. When the vehicle comes to a complete stop at a light or in heavy traffic, the auto engine stop feature will engage but the engine will not restart. The only way to restart the engine is to shutoff the vehicle, open and close the drivers door, then restart the car. This problem has been occurring for a few years. We have brought the vehic... Read more
Incident date: Jan 3, 2025
Car has white smoke coming from the exhaust and the oil level keeps decreasing. Car stalls and takes time to accelerate P0106 code pops up from engine. There’s a rattle and whine noise coming from the engine bay. Also the gas was stuck accelerating. Had to switch the car to neutral so it does continue accelerating. After switching to neutral I was able to decrease power to the wheels and ha... Read more
Incident date: Mar 22, 2025
UKNOWN-Code P26AE. Engine Coolant bypass valve B. Even after getting it changed, I am still having issues. Engine light is on
Incident date: Mar 20, 2025
I suddenly lost all power in my pickup. I'd try to accelerate and it would just lag and then all of a sudden it would gain power and take off. It wouldn't shift gears and I could not go over 30 mph, as it was running at about 2-3000 rpm. Once I was in a safe spot to stop, it would not shift into manual or reverse.
Incident date: Mar 20, 2025
Was driving on the freeway and 3 dash lights lit up. found out the brake accuator is failing. apparently this is a known issue for toyota priuses.
Incident date: Mar 20, 2025
Transmission, Transmission Valve body, speed sensors. After transmission shifting issues while traveling the interstate I had to have the car towed to the dealership. After the multi point inspection was performed serveral recommended itmes related to the ongoing performance and SAFETY of the vehicle listed below: Transmission $10,446.65 Transmission Valve Body $3693.92 The diagnostic code P0720... Read more
Incident date: Mar 12, 2025
The start of this journey to Wesley Chapel Hyundai service department were 4 or 5 lights on the dashboard. I can’t remember what day I called to make the appointment-probably a week before the appointment as followed. I made appointment to take my Sante Fe Sport to Wesley Chapel for Monday 02/17/2025. The vehicle was not driven after the multiple lights came on the dashboard. That was their e... Read more
Incident date: Mar 12, 2025
Going 65 on hwy and vehicle looses acceleration
Incident date: Jan 27, 2025
No cold AC only hot, car temps hit 107 as of 3/19/25 is believed to be the Evaporator system. I have an 8 month old baby this is very dangerous.
1 injured
INFINITI
QX60
(2017) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Mar 19, 2025
Incident date: Mar 15, 2025
The contact owns a 2009 Dodge Ram 2500. The contact stated that there was an abnormal odor coming from the exhaust at start-up. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the exhaust manifold bolts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the... Read more
Incident date: Jan 27, 2025
The contact owns a 2014 Hyundai Veloster. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle failed to accelerate above 50 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the vehicle required an engine fluid flush. The vehicle was repaired, but the failure reoccurred. The vehicle was ... Read more
Incident date: Mar 7, 2025
The contact owns a 2010 BMW X5. The contact stated that while the vehicle was parked, her nephew attempted to start the vehicle, and the vehicle failed to start. The contact stated there was an abnormal odor coming from the vehicle. The check engine warning light was illuminated. The contact replaced the battery; however, the vehicle failed to restart. The vehicle was towed to Firestone, where it ... Read more
Incident date: Mar 7, 2025
The contact owns a 2010 BMW X5. The contact stated that while the vehicle was parked, her nephew attempted to start the vehicle, and the vehicle failed to start. The contact stated there was an abnormal odor coming from the vehicle. The check engine warning light was illuminated. The contact replaced the battery; however, the vehicle failed to restart. The vehicle was towed to Firestone, where it ... Read more
Incident date: Oct 15, 2024
The contact owns a 2019 Jaguar XE. The contact stated that while reversing, the back over prevention camera failed to display an image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the back-over prevention camera wiring harness. The vehicle was not repaired. After investigating the failure, the c... Read more
Incident date: Mar 15, 2025
While I was travelling and out of town there was an OTA update (2.2 )to address the issued recalls on my car on 2/25/2025 (OTA update 2.2 1/3) followed with another one OTA update (2.2) on 2/28/2025. In anticipation of the OTA update I had to replace the battery with a new battery in December 2024. In early March, I remotely checked on that status of my car and realized that the car is dead. When ... Read more
Incident date: Mar 15, 2025
While I was travelling and out of town there was an OTA update (2.2 )to address the issued recalls on my car on 2/25/2025 (OTA update 2.2 1/3) followed with another one OTA update (2.2) on 2/28/2025. In anticipation of the OTA update I had to replace the battery with a new battery in December 2024. In early March, I remotely checked on that status of my car and realized that the car is dead. When ... Read more
Incident date: Mar 14, 2025
Vehicle is slightly off-balance no matter if I do an alignment ball joints seem to always get affected. I’m not sure if the hydraulics are working correctly. Yesterday I just started leaking antifreeze fluid.
Incident date: Jan 15, 2025
On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.
Incident date: Jan 15, 2025
AWD Module Fault: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD
Incident date: Jan 15, 2025
The car is not engaging when going from 1st to all gears, the car feels very shaky and unstable
Incident date: Nov 1, 2022
The contact owns a 2016 Ford F-250. The contact stated while driving 70 MPH, the vehicle started shaking violently. The contact stated that the steering wheel was shaking uncontrollably, and the vehicle was drifting from side to side. There was no warning light illuminated. In addition, the contact stated that the failure almost caused a crash with another vehicle. The vehicle was not diagnosed or... Read more
Incident date: Nov 1, 2022
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Nov 1, 2022
The contact owns a 2018 Infiniti Q60. The contact stated that while reversing the rear-view camera image was distorted and scrambled, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who reprogrammed the rear-view camera, but the failure persisted. Additionally, while operating the vehicle, the Lane Departure and Forward Collision Avoidance systems were inoper... Read more
Incident date: Aug 11, 2015
The first thing that happened was the transmission, driveshaft, and rear end all blew at the same time while I was on the freeway. I had to swerve over and get out of the lane I was in and part of the driveshaft was still sitting in the road and cars were hitting it. There was no lights or anything until it happened. I got out of the passenger side of the vehicle and looked under the truck and the... Read more
Fire
Incident date: Dec 4, 2024
Driving car experienced a loud thump. Lost all engine power. Pulled to side of road. Had a hybrid system unavailable warning. Called a tow. Checked oil level to find it below the low mark. Car left a huge puddle of oil when loaded. Got to dealership. They found a hole in the engine block. Engine seized. Looms like it was the rod for the first cylinder. This issue sounds like what was the 2020 mod... Read more
Incident date: Feb 28, 2025
I was getting off the highway and made a left turn. As I was accelerating the motor gentle cut off.. (You wouldnt even notice if you wasnt driving) Full Traffic was behind me, so luckily I was able to get out of the way and pull to shoulder. It was the day before Christmas and car hasn't ran since. Upon investigation I found the CEM was effected. When the car died I was in left hand lane and I ... Read more
Incident date: Feb 28, 2025
I was getting off the highway and made a left turn. As I was accelerating the motor gentle cut off.. (You wouldnt even notice if you wasnt driving) Full Traffic was behind me, so luckily I was able to get out of the way and pull to shoulder. It was the day before Christmas and car hasn't ran since. Upon investigation I found the CEM was effected. When the car died I was in left hand lane and I ... Read more
Incident date: Feb 25, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The paint all over the car had begun to delaminate and its only a 2013. The entire front of the hood, the side bar of the windshield on both the passenger and driver sides, and the roof along the windshield are flaking off manufacturers paint in large sheets. The back side has begun to develop small... Read more
Incident date: Dec 9, 2024
The contact owns a 2016 Acura MDX. The contact stated while driving 20 MPH, there was a loud knock sound coming from the engine compartment, and afterward, the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecti... Read more
Incident date: Dec 9, 2024
Transmission failure - needed to replace the transmission Experienced rough shifting, slipping, or hesitation and then transmission failed while driving almost causing a multicar accident. This is a widely known issue for my vehicle year. GMC would not assist with any coverage of the repairs. This issue needs to be a recall.
Incident date: Jan 25, 2025
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective lon... Read more
Incident date: Feb 22, 2025
My power steering has suddenly become intermittent. It works sporadically during a turn. I am receiving no warning signs or codes for this problem. I have read on line that there was a study being done by NHTSA (2003) about a possible recall for this issue. Can you tell me the results of the findings? Has the study been completed?
Incident date: Feb 22, 2025
About a year ago, I was driving about 80 mph and the dash lights and radio just died, then within seconds everything came back on. It only happened that one time. The other day, I was on a busy highway headed home when my battery light came on. I just replaced both the alternator and battery less than a year ago. I started inching over to the left land (just in case) when the car just died and I h... Read more
Incident date: Feb 22, 2025
Hello, I am writing this complaint because i bought this 2021 GMC Yukon new from King GMC in Loveland CO. The engine seized up on me while driving once turned off, i was able to get it going and now it has done it again but this time no luck getting it going, Maintenace has always been maintained and up kept, and the more i read about this i am finding out its a problem that everyone is getting... Read more