Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 25, 2025
Anti Lock Brake Control Module (C2200). Cannot get part anywhere, on vehicle appears codes preventing cruise control and other safety issues
Incident date: Aug 5, 2025
•Initial incident: July 2, 2025 •Recurring occurrences: August 8, 2025 Vehicle Issue Description: Several months ago, the vehicle’s check engine light came on. A diagnostic scan was performed at O’Reilly Auto Parts, but no error codes were detected. The vehicle was taken to an independent repair shop for further inspection. The shop found no mechanical issues and confirmed the vehicle was... Read more
Incident date: Aug 6, 2025
I previously reported a battery 'explosion' in this 2018 Ford Explorer with ODI 11678705 due to my concern for a potentially highly dangerous situation for my grandchildren who were riding with me. And myself. An unpleasant smell intermittently followed this car that morning July 10 Upon opening the hood it was evident that battery acid had leaked out of the battery and 'exploded' covering most v... Read more
Incident date: Jul 24, 2025
There is an active recall. I went to the dealer to have it resolved. I was told there is no fix and not sure when there will be a resolution. That is unacceptable in my opinion. Especially when it pertains to the battery and there is a heightened risk for fire. I am reliant on having a vehicle to get to work. This concerns me deeply and should be fixed or considered a lemon based on no resol... Read more
Incident date: Aug 1, 2025
I got my 2025 Camry brand new on May 31, 2024. Not even 2 months later my windshield cracked for no reason at all. I called Toyota about this being that I was still in my warranty and they told me they can’t fix it because it’s not a manufacturer issue and said to call Safelite and don’t go through my insurance to fix it and pay out of pocket. I was outraged when Safelite told me $1,300 to r... Read more
Incident date: Jul 27, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The vehicle was initially taken to the local dealer to be repaired under NHTSA Campaign Number: 24V797000 (Power Train). The contact stated the vehicle was not repaired. While driving 30-35 MPH, the rear-end locked up and caused the vehicle to enter the wrong lane. The contact stated that other vehicles were able to drive around the vehicle during ... Read more
Incident date: Jul 27, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The vehicle was initially taken to the local dealer to be repaired under NHTSA Campaign Number: 24V797000 (Power Train). The contact stated the vehicle was not repaired. While driving 30-35 MPH, the rear-end locked up and caused the vehicle to enter the wrong lane. The contact stated that other vehicles were able to drive around the vehicle during ... Read more
Incident date: Jun 15, 2025
The contact owns a 2020 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved diagnostic trouble code: P0091 (Fuel Pressure Regulator 1 Control Circuit Low). The contact was informed tha... Read more
Incident date: Jul 27, 2025
My alternator was overcharging my battery, replaced both. still having an overcharging "sweating battery" issue. The vehicle has suddenly died at low speed, but was able to start. The check engine light comes on and goes off, sometimes it is off for weeks, other times for a day, the code it sets is always different, even for components that have been replaced. tells me I have a large leak , a smal... Read more
Incident date: Jul 17, 2025
When accelerating to get on to highway pushing on pedal but nothing happens, have to get pushing up and down until it goes. Has done this four time's and dealer says Buick has no fix for it. Have almost got rear ended twice.
Incident date: Jul 13, 2025
Steering sticks when driving 50 mph or faster. The steering feels stuck in position.
Incident date: Jul 13, 2025
I have my 2014 Dodge Ram in for service for my ABS module replacement, part number 68228991AD, after the ABS light and traction control light came on. I have been told the part is on back order and has been for quite some time. The dealer has called other dealers to locate the part, and all are in the same situation, cannot locate that part. This is a safety issue to do with the braking of the veh... Read more
Incident date: Jul 13, 2025
The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated. Additionally, the contact received notification of Customer Satisfaction Program 14M02; however, the dealer ... Read more
Incident date: Jul 18, 2025
The contact owns a 2014 RAM 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be... Read more
Incident date: Jul 15, 2025
Service vehicle Soon light came on and the problem was that the gear shifter folding mechanism broke. Ford has repaired it at no cost.
Incident date: Jul 15, 2025
Service vehicle Soon light came on and the problem was that the gear shifter folding mechanism broke. Ford has repaired it at no cost.
Incident date: Nov 15, 2024
Friday July 25, 2025 I was driving my 2019 GMC Terrain SLE and when exiting the interstate the brake pedal got hard and I could not stop. After almost rear ending another vehicle, I got the vehicle into the ditch and safely off the road. After several attempts to correct the problem, I was unsuccessful. The vehicle was towed home and seen by a mechanic. The vacuum pump went out while I was driving... Read more
Incident date: Nov 15, 2024
Friday July 25, 2025 I was driving my 2019 GMC Terrain SLE and when exiting the interstate the brake pedal got hard and I could not stop. After almost rear ending another vehicle, I got the vehicle into the ditch and safely off the road. After several attempts to correct the problem, I was unsuccessful. The vehicle was towed home and seen by a mechanic. The vacuum pump went out while I was driving... Read more
Incident date: Jul 3, 2025
Catastrophic engine failure, engine died and was unable to shift into gear My 16 year old daughter was driving on a busy highway when the engine died, causing her to stop completely on a 55 MPH road. She was unable to get the car into a gear to have it pushed to the side of the road and had to sit in the car with traffic flying by her until we could get a tow truck (approximately 30 minutes). She ... Read more
Incident date: Jul 3, 2025
This is on my 2021 Hyundai Sonata Hybrid Limited - for the 7th time the vehicle has been completely dead and unresponsive. I have had to gain entry to the vehicle using the manual key and press the "jump" button to get the vehicle to start. The Hyundai dealership ran a bunch of battery updates to the 12 volt battery several weeks ago and said that should hopefully fix the issue. Several weeks late... Read more
Incident date: Jul 27, 2025
Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, navigation, as well as everything else that is controlled by the Audi MMI system.
Incident date: Jul 25, 2025
Car started issuing a burning smell, emitting a noxious burning smell through the air vents making it impossible to drive with the windows closed. The HVAC system had to be shut off. The Ioniq 5 and all E-GMP Hyundai vehicles have known issues with the charging port and ICCU (integrated charging control unit). This vehicle has had all previous recalls related to charging and the ICCU addressed, bu... Read more
Incident date: Jul 25, 2025
The ABS module is malfunctioning; it is an internal electronic fault that has been diagnosed by the dealership. This is leading to a lack of cruise control, excessive drain on the battery resulting in constant recharging, and a red brake light to be illuminated, which results in immediate failed inspection of the vehicle in Virginia. There is an existing recall on 2019 and 2021-2024 Dodge Rams; ho... Read more
Incident date: Jul 24, 2025
While driving, my vehicle has randomly shut off mid-drive on multiple occasions without warning. This has happened both at low speeds and on city roads, creating a serious safety risk as the engine cuts out without any dashboard lights, alerts, or codes. I lose power steering and acceleration, which could easily cause an accident if it happens at higher speeds or in traffic. The issue is intermit... Read more
Incident date: Jul 21, 2025
Failure of the Footwell Module failed due to corrosion by water intrusion as diagnosed by Mini Dealership. Windows, Turn signals and lights were inoperable as a result of failure. This matched the situation outlined in your recall notice Part 573 Safety Recall Report 23V-337. Car matched the model/years affected/listed in recall. However, Mini Dealer informed me my VIN was not listed in their re... Read more
Incident date: Oct 15, 2024
Just about every time we get in the vehicle the center screen won’t light up and requires a power and fast forward button to reset. Sometimes this needs to be done twice in one drive.
Incident date: Jul 20, 2025
The contact owns a 2022 Ford F-350 SD. The contact stated that while driving over bumps in the roadway, there was a clanking sound coming from the steering column. The contact stated that the failure became progressively worse over time. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified o... Read more
Incident date: Jul 3, 2025
Continuously reboot of MMI system which impacts use and utility of main screen inclusive of backup camera, parking, collision warning, etc..
Incident date: Jul 16, 2025
The front camera failed so there were 5 warnings all together: Collision mitigation system problem, Lane Keeping Assist problem, Adaptive Cruise Control problem, Auto High-beam problem, Road departure mitigation system problem + Brake system warning. They claimed the bad battery, bad wheel alignment but they were not an issue. The front camera was failed, and it costs $2,408 after their discount... Read more
Incident date: Jul 16, 2025
Defrost system comes on randomly for approx 45 seconds after starting the vehicle regardless of whether or not climate control is on, and regardless of outside temperature, engine temperature or other settings in vehicle. After the 45 secs, climate control returns to whichever current setting is and continues to operate normally.
Incident date: Jul 16, 2025
When the A/C is turned on, air still comes out of the defrost vents, which causes the inside of the windshield to fog up instead of clearing it. This makes it very difficult to see while driving, especially in the morning or when humidity is high. This seems to be a malfunction with the HVAC system. It does not switch airflow correctly between vents, and the cabin fills with moisture instead of b... Read more
Incident date: Jul 16, 2025
I hit drive automatic transmission 2019 Honda odyssey and my van will only shift to second gear. I have noticed on my dashboard at this occurrence it shows a capital S which I believe it indicates second gear. The van stays in second and does not shift to third gear. I know other owners have complained on the odyssey owners blog. Why has this not been recalled for repair. Sincerely, [XXX] IN... Read more
Incident date: Jul 14, 2025
The contact owns a 2021 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle hesitated while accelerating and decelerated unintendedly. The contact stated that the failure mostly occurred during the warmer weather months. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. ... Read more
Incident date: Jul 15, 2025
During normal operation of the this vehicle, the seatbelt pretensioner cable snapped when the driver attempted to buckle the seatbelt. This is where the lap belt portion is attached to the seat. The cable is frayed and breaks. This same defect has occurred on 5 of our 34 vehicles of the same make and model in the last 12 months. The manufacturer has replaced the first four failures and advise... Read more
Incident date: Jul 14, 2025
The vehicle has no power at all even though the battery is strong.
Incident date: Jul 13, 2025
1) UNKNOWN. My guess: The front seats or guard rails. 2) Very seat when braking, and coming to and from a stop. Poses as a safety risk. 3) Yes, no remedy/solution was yielded. Others on forums who visited dealership stated that the dealership said it was “normal”. Despite the other side not having the issue at all. 4) No 5) No Full assessment: The issue of this complaint lies within the fro... Read more
Incident date: Jul 4, 2025
My vehicle lags using the accelerator. If you press the gas it taskes 10 seconds for the vehicle to begin moving unless you give it around 40% accelerator then it jumps uncontrollably forward. This happens everyday. I drive this vehicle constantly and the more I drive it the worse it gets. I feel the electric traction motor doesn't engage because of any number of reasons. I bring it to the shop an... Read more
Incident date: Jul 6, 2025
Initially my van began with a simple engine stall and total electrical failure while driving down the highway. The check engine light came on and the van was taken to the dealer to explore the problem. Multiple codes were found and were fixed which included coils, O2 sensors, fuel pump control module and several other things. Then a few days after picking the van up from the shop it had another en... Read more
Incident date: Jul 6, 2025
On my 2019 jeep Cherokee it was fine for about a year I bought with 64,400 miles on it and then a year later my svc 4wd light comes on out of no where on and off intermittently and I called the dealership there’s is no recall for it but it’s not a normal wear and tear item it’s should last over 100k miles but the part is 3k alone not including labor cost
Incident date: Nov 11, 2024
I tired to let the KIa dealer in Evans Ga know my Kia was consuming oil about a quart a week. They did an oil consumption test and stated it was within normal range. That’s 4 quarts of oil a month. This was done before the warranty ran out. Now they are saying it’s 14000 to replace the engine. I looked up the 2019 Kia Souls and there are recalls on this model and year but not by the VIN. It is... Read more
Incident date: Nov 11, 2024
Safety concern. Vehicle suddenly could not maintain highway speed; vehicle unexpectedly decelerated. We were forced to pull over on the shoulder of the freeway. We called 911 and officers came. Officer confirmed being stopped on the shoulder of a major freeway was a very dangerous situation. We had 3 adults and two sleeping children in the car. No warning signals in the vehicle prior to the incide... Read more
Incident date: Nov 11, 2024
The contact owns a 2020 Tesla Model X. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle shook erratically. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a malfunction with the front driver's side half shaft. The contact stated that the front driver's side half shaft needed to be reposi... Read more
Incident date: Jul 9, 2025
I am writing to formally report an alarming and dangerous pattern of tire failure involving the Cooper Adventurer HT 265/50R/20 tires (Product Number: 90000025718, DOT: U9UM 1HK) that were installed on my 2018 Jeep Grand Cherokee.
Incident date: Jul 9, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated that while driving, the vehicle decelerated from 70 MPH to 30 MPH. During the failure the check engine and traction control warning lights were illuminated. The vehicle was towed to the local dealer who diagnosed an engine cylinder misfire. No further information was available. The contact stated that the vehicle was serviced by the de... Read more
Incident date: Feb 1, 2025
On multiple accounts did I find my 2023 Hyundai Elantra SEL rear camera not working. Now it displays a green screen and I’ve tested it but with someone directly right behind me while in reverse (not moving) the sensors aren’t going off. This is a huge safety concern for a lot of people who own Elantras
Incident date: Jul 1, 2025
2011 GMC Sierra Frame Failed Pennsylvania State Inspection due to Driver Side Frame Rust/hole. The section of the frame must be replaced due to rust(Improper coating... The truck has only 69700 miles on the odometer.
Incident date: Jul 1, 2025
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue t... Read more
Incident date: Jul 6, 2024
Vehicle is getting errors for Emssions controls, parking brake, and sh-awd system faults all at the same time. Car will still function normally and codes will go off and come back intermittently. Also while reading the codes it will get a U3006-16 code for low voltage on the ecm. Confirmed battery is good under load test and alternator is charging at 14.2 volts.
Incident date: Jun 15, 2025
On [July 4, 2025], while driving, my vehicle experienced a sudden loss of power followed by smoke and flames coming from the engine compartment. The fire required emergency response and caused significant damage to the vehicle. Thankfully, no one was injured, but the incident posed a serious risk to my safety and others on the road. I had not received any prior warning signs such as engine knockin... Read more
Fire
1 injured
Incident date: Jul 6, 2024
Vehicle is getting errors for Emssions controls, parking brake, and sh-awd system faults all at the same time. Car will still function normally and codes will go off and come back intermittently. Also while reading the codes it will get a U3006-16 code for low voltage on the ecm. Confirmed battery is good under load test and alternator is charging at 14.2 volts.