Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 1, 2012
WE CONTINUE TO EXPERIENCE INTERMITTENT BRAKE FAILURE 2006 INFINITI QX 56.WE HAVE CONTACTED OUR LOCAL DEALERSHIP WHICH IS INFINITI OF MISSION VIEJO IN SOUTHERN CALIFORNIA. VISE DOES NOT SIMPLY REPROGRAMMING THE BREAK COMPUTER WILL NOT BE A PERMANENT FIX AND THAT WE MUST I REPLACE THE BRAKE BOOSTER WHICH CONTAINS THE DELTA SENSOR. THIS WILL RESULT IN AN APPROXIMATE COST OF $1000 FOR US. OUR INSISTEN... Read more
Incident date: Sep 25, 2013
THE CAR SIMPLY DIED AFTER PULLING ON TO A BUSY HIGHWAY. IT WOULD NOT START FOR SEVERAL MINUTES. AFTER TAKING THE CAR TO THE INFINITY DEALERSHIP I WAS INFORMED THAT IT WAS A CAM SHIFT SENSOR FAILURE. NOT JUST ONE, BUT TWO SENSORS. I UNDERSTAND THAT THERE WAS A RECALL FOR THIS MODEL BUT I CANNOT GET THE INFINITY TO COMPLY WITH THIS RECALL AND THE SUBSEQUENTLY CHARGED ME $500+ TO REPLACE THE TWO ... Read more
Incident date: Jan 11, 2013
WHILE SITTING STOPPED AT A RED LIGHT, I WAS HIT IN THE FRONT BY A DRIVER WHO DROVE INTO THE WRONG LANE. THE DRIVER'S FRONT AIR BAG DEPLOYED. AFTER THE COLLISION, I WAS UNABLE TO REMOVE MY SEAT BELT. THE RED RELEASE BUTTON WOULD PUSH DOWN, BUT THE SEAT BELT BUCKLE WOULD NOT COME OUT. A POLICE OFFICER HAD TO CUT THE BELT TO FREE ME. THIS COULD HAVE BEEN DANGEROUS HAD THERE BEEN A FIRE OR OTHER ... Read more
Crash
Incident date: Aug 2, 2013
I HAD ONLY OWNED THIS VEHICLE (INFINITI JX35) FOR A FEW WEEKS WHEN I NOTICED THAT IN STOP AND GO TRAFFIC AND/OR SLOW SPEEDS (15-30 MPH) THE FRONT END WOULD SHAKE AND SHUDDER UNCONTROLLABLY AS IF THE CAR WAS GOING TO STALL. THE ONLY REMEDY WAS TO BUMP ON THE ACCELERATOR TO GET IT GOING FASTER. THIS MADE FOR VERY DANGEROUS DRIVING CONDITIONS AS YOU WERE CONSTANTLY SURGING FORWARD TO KEEP THE CAR F... Read more
Incident date: Aug 1, 2012
THE CAR LOSES CONTROL AND STEERING SHAKES VIOLENT (TRAMMELING) BUMP STEER. *JS
Incident date: Aug 1, 2012
THE CAR LOSES CONTROL AND STEERING SHAKES VIOLENT (TRAMMELING) BUMP STEER. *JS
Incident date: Jun 6, 2013
I PURCHASED AN INFINITI FX35 FROM A LOCAL DEALER, AT THE TIME OF PURCHASE, I NOTED SOME CONDENSATION IN THE DRIVER'S SIDE HEADLIGHT, WHICH I QUICKLY POINTED OUT TO THE DEALER. I ALSO PURCHASED AN EXTENDED WARRANTY ON THIS VEHICLE. THEY INSTRUCTED ME TO CALL MY SALESMAN TO SCHEDULE AN APPOINTMENT FOR REPAIR. HE WAS ALWAYS CONVENIENTLY UNAVAILABLE. I COULD NEVER GET AN APPOINTMENT FOR 45 DAYS, AT WH... Read more
Incident date: Sep 28, 2012
THIRD BRAKE LIGHT HAS BEEN OUT FOR AT LEAST A YEAR. *JS
Incident date: Jun 1, 2012
THE SYSTEM CONTROLLING THE AC AND THE RADIO COMPLETELY STOPPED WORKING AND THERE IS NO LONGER ANY WAY TO CONTROL IT. ALL THE POWER WINDOWS QUIT WORKING AS WELL. WITH SO MANY REPORTS WOULD BE NICE IF INFINITI TOOK SOME RESPONSIBILITY AND ADDRESSED THE ISSUES. *JS
Incident date: Jun 1, 2012
THE SYSTEM CONTROLLING THE AC AND THE RADIO COMPLETELY STOPPED WORKING AND THERE IS NO LONGER ANY WAY TO CONTROL IT. ALL THE POWER WINDOWS QUIT WORKING AS WELL. WITH SO MANY REPORTS WOULD BE NICE IF INFINITI TOOK SOME RESPONSIBILITY AND ADDRESSED THE ISSUES. *JS
Incident date: Jun 1, 2012
THE SYSTEM CONTROLLING THE AC AND THE RADIO COMPLETELY STOPPED WORKING AND THERE IS NO LONGER ANY WAY TO CONTROL IT. ALL THE POWER WINDOWS QUIT WORKING AS WELL. WITH SO MANY REPORTS WOULD BE NICE IF INFINITI TOOK SOME RESPONSIBILITY AND ADDRESSED THE ISSUES. *JS
Incident date: Jun 1, 2012
THE SYSTEM CONTROLLING THE AC AND THE RADIO COMPLETELY STOPPED WORKING AND THERE IS NO LONGER ANY WAY TO CONTROL IT. ALL THE POWER WINDOWS QUIT WORKING AS WELL. WITH SO MANY REPORTS WOULD BE NICE IF INFINITI TOOK SOME RESPONSIBILITY AND ADDRESSED THE ISSUES. *JS
Incident date: Aug 25, 2013
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE ENGINE FAILED TO RESTART AND THE VEHICLE WAS TOWED TO THE DEALER. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 01V357000 (ENGINE AND ENGINE COOLING); HOWEVER THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS IN THE PROCESS OF B... Read more
Incident date: Sep 14, 2012
FRAME ON DRIVERS SEAT BROKEN CAUSING SEAT TO LIST TO THE LEFT SIDE. PREVIOUSLY REPAIRED BY DEALER WHO INFORMED US AT THE TIME THAT IT COULD NOT BE REPAIRED AGAIN, IT WOULD NEED TO BE REPLACED AT AT COST OF APPROX $1800.00. SEAT CURRENTLY NOW NEEDS REPLACEMENT. THIS IS A ONE OWNER VEHICLE AND HAS BEEN MAINTAINED BY THE DEALERSHIP.
Incident date: Sep 11, 2013
AFTER DRIVING APPROXIMATELY 1/4 MILE, THE CAR BEGAN TO PULL TO THE LEFT VERY STRONGLY; STRONG ENOUGH TO PULL ME INTO ONCOMING TRAFFIC IF IT HAD NOT BEEN SO EARLY IN THE MORNING. I THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE MONITORS SAID THE PRESSURE WAS PROPER @ 36 PSI. THIS STRONG PULL LASTED ABOUT ANOTHER MILE AND THEN SUBSIDED. IT HAS OCCURRED 2 MORE TIMES SINCE THEN. DEALER HAD THE CA... Read more
Incident date: Sep 11, 2013
AFTER DRIVING APPROXIMATELY 1/4 MILE, THE CAR BEGAN TO PULL TO THE LEFT VERY STRONGLY; STRONG ENOUGH TO PULL ME INTO ONCOMING TRAFFIC IF IT HAD NOT BEEN SO EARLY IN THE MORNING. I THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE MONITORS SAID THE PRESSURE WAS PROPER @ 36 PSI. THIS STRONG PULL LASTED ABOUT ANOTHER MILE AND THEN SUBSIDED. IT HAS OCCURRED 2 MORE TIMES SINCE THEN. DEALER HAD THE CA... Read more
Incident date: Jul 18, 2013
WE WERE DRIVING LOCALLY AT NORMAL SPEED AND THE CAR SUDDENLY LOST POWER AS THOUGH WE RAN OUT OF GAS. WE WERE ABLE TO SLIDE SOMEWHAT TO THE SIDE OF THE ROAD. AFTER A WHILE, THE CAR STARTED AGAIN AND WE THOUGHT IT WAS JUST SOME KIND OF FLUKE. WE ARE SENIOR CITIZENS AND DO NOT DRIVE A GREAT DEAL HOWEVER WE THOUGHT ALL WAS WELL AND IN AUGUST WE ROAD ON THE HIGHWAY 95 TO CONNECTICUT AND THE EXACT SAM... Read more
Incident date: Dec 1, 2006
I HAVE A 2004 QX56 AND HAVE BEEN HAVING BRAKE PROBLEMS SINCE I FIRST GOT IT. THE BRAKES WERE REPLACED UNDER AN INITIAL RECALL IN 2005, BUT A NEW PROBLEM BEGAN IN 2006 AND HAS BEEN OCCURRING SINCE. INITIALLY, ONLY ABOUT ONCE EVERY 2 MONTHS, THE BRAKES WILL SPORADICALLY PULSATE AND THE CAR WILL COME TO A QUICK HALT. I WOULD JUST RESTART THE CAR AND IT WAS FINE. THE DEALERSHIP SAID IT WAS A F... Read more
Incident date: Apr 1, 2013
A 2005 INFINITY QX56 WAS BEING DRIVEN AT 35 MPH ON A TWO LANE ROAD WHEN THE AUTOMATIC TRANSMISSION COOLER RUPTURED INSIDE THE RADIATOR RELEASING THE ATF FLUID INTO THE RADIATOR. THE TRANSMISSION WAS LOSING ATF THROUGH THE RADIATOR'S PRESSURE RELIEF POINTS AN LOST THE ABILITY TO PROPEL THE CAR WITHIN ONE BLOCK. THE CAR WAS DRIVEN INTO A NEARBY DRIVE AND WAS UNABLE TO MOVE AFTER THAT POINT. THE RUP... Read more
Incident date: Apr 1, 2013
A 2005 INFINITY QX56 WAS BEING DRIVEN AT 35 MPH ON A TWO LANE ROAD WHEN THE AUTOMATIC TRANSMISSION COOLER RUPTURED INSIDE THE RADIATOR RELEASING THE ATF FLUID INTO THE RADIATOR. THE TRANSMISSION WAS LOSING ATF THROUGH THE RADIATOR'S PRESSURE RELIEF POINTS AN LOST THE ABILITY TO PROPEL THE CAR WITHIN ONE BLOCK. THE CAR WAS DRIVEN INTO A NEARBY DRIVE AND WAS UNABLE TO MOVE AFTER THAT POINT. THE RUP... Read more
Incident date: Sep 6, 2013
I WAS ON MY WAY TO SCHOOL DOING 65 ON THE FREEWAY WHEN MY CAR LOSES POWER AND STARTS TO STALL IN THE FREEWAY. IT SOUNDED LIKE IT WAS GOING TO EXPLODE AND COULDN'T ACCELERATE. I GOT OFF THE NEXT EXIT AND IMMEDIATELY PULLED OVER IN A GAS STATION. LATER ON I BROUGHT IT TO THE SHOP AND TOLD ME MY CAMSHAFT BROKE. THERE WAS A RECALL FOR 2003/2004 MODELS FOR CAMSHAFT DOING THIS BUT STOPPED FOR 2005 EVEN ... Read more
Incident date: Aug 31, 2013
I OWN A 2006 INFINITI G35 COUPE THAT HAS LESS THAN 60K MILES AND BURNS TWO QUARTS OF OIL EVERY 1000 MILES. I ORIGINALLY BECAME AWARE OF THE PROBLEM BACK IN 2008. I TOOK MY VEHICLE TO THE DEALERSHIP TO BEGIN EXCESSIVE ENGINE OIL CONSUMPTION TESTING. AT THAT TIME I ONLY DROVE ABOUT 200 MILES A MONTH AND THE DEALER SAID I NEEDED TO BE DRIVING 2500 MILES TO PERFORM THE TEST. I EXPLAINED THAT THERE WAS... Read more
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BECAUSE THE FRONT PASSENGER'S SIDE AIR FAILED TO RECOGNIZE WHEN THE PASSENGER'S SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE, HOWEVER THE FAILURE WAS NOT CORRECTED AND THE CONTACT WAS NOT AWARE IF THE AIR BAG SENSOR WAS REPLACED. THE MANUFACT... Read more
Incident date: Sep 2, 2013
MY INFINITI M37X HESITATES ON TAKE OFF. WHEN COMING TO A STOP THE TRANSMISSION SEEM TO BE DOWN SHIFTING AFTER COMING TO A STOP. IT SHIFTS AT RANDOM TIMES THROUGHOUT THE DRIVING CYCLE. THIS HAS BEEN HAPPENING FOR A LONG TIME. I'M TAKING THE CAR INTO THE DEALER THIS WEEK TO GET THE SOFTWARE UPDATED. THIS IS RIDICULOUS INFINITI. I'M HOPING THERE'S A PERMANENT FIX FOR THIS VERY SOON. *TR
Incident date: Jun 15, 2012
WHEN DRIVING 40-70 MPH AND HITTING ANY ROAD IRREGULARITIES (OFFSETS IN PAVEMENT AT BRIDGES, OLD TO NEW PAVEMENT, MAN HOLE COVERS, ROAD PATCHES) THE VEHICLE BACK END SKIPS SIDEWAYS WITH A LOSS OF CONTROL. THE VEHICLE WILL START TO HEAD INTO THE NEXT LANE AND NEEDS TO BE STEERED IN THE OPPOSITE DIRECTION TO CORRECT IT. WE DO NOT FEEL SAFE DRIVING IT. OTHERS IN THE CAR HAVE SAID THEY HAVE NEVER EXPER... Read more
Incident date: Jun 15, 2012
WHEN DRIVING 40-70 MPH AND HITTING ANY ROAD IRREGULARITIES (OFFSETS IN PAVEMENT AT BRIDGES, OLD TO NEW PAVEMENT, MAN HOLE COVERS, ROAD PATCHES) THE VEHICLE BACK END SKIPS SIDEWAYS WITH A LOSS OF CONTROL. THE VEHICLE WILL START TO HEAD INTO THE NEXT LANE AND NEEDS TO BE STEERED IN THE OPPOSITE DIRECTION TO CORRECT IT. WE DO NOT FEEL SAFE DRIVING IT. OTHERS IN THE CAR HAVE SAID THEY HAVE NEVER EXPER... Read more
Incident date: Sep 9, 2013
SINCE I PURCHASED MY QX56 2006, IT HAS HAPPEN SEVERAL TIMES, I THINK APPROXIMATELY 10TIMES, I GOT SCARED AT THE BEGINNING AND FREAKED OUT, ALL MY FAMILY WAS WITH ME AND WE DIDN'T KNOW WHAT TO DO, ALL I DID WAS TURN THE CAR OFF AND WAIT FOR A MINUTE THEN I DID TURN THE CAR ON AND THE PROBLEM WAS GONE, I'M NOT THE ONLY PERSON THAT HAS THIS HAPPEN AND HOPE THAT YOU GUYS DO SOMETHING ABOUT IT THE ONLY... Read more
Incident date: Oct 1, 2012
I DO SEE MULTIPLE OTHER OWNERS WITH THE SAME ISSUES. PLEASE FIND MY ISSUES HERE.......ISSUE 1: THE GAS GAUGE IMPROPERLY REPRESENTS THE FUEL LEVEL IN THE TANK AND THE FOLLOWING ISSUES ARE CONSTANTLY PRESENT: 1) A FULL TANK IS NEVER SHOWN VIA THE GAUGE 2) THE GAS GAUGE SPORADICALLY JUMPS AROUND REGARDLESS OF THE AMOUNT OF GAS IN THE TANK 3) THE "EMPTY" LIGHT COMES ON WHEN THERE IS AS MUCH AS 1/2 TA... Read more
Incident date: Oct 1, 2012
I DO SEE MULTIPLE OTHER OWNERS WITH THE SAME ISSUES. PLEASE FIND MY ISSUES HERE.......ISSUE 1: THE GAS GAUGE IMPROPERLY REPRESENTS THE FUEL LEVEL IN THE TANK AND THE FOLLOWING ISSUES ARE CONSTANTLY PRESENT: 1) A FULL TANK IS NEVER SHOWN VIA THE GAUGE 2) THE GAS GAUGE SPORADICALLY JUMPS AROUND REGARDLESS OF THE AMOUNT OF GAS IN THE TANK 3) THE "EMPTY" LIGHT COMES ON WHEN THERE IS AS MUCH AS 1/2 TA... Read more
Incident date: Sep 9, 2013
MY VEHICLE STALLED WHILE DRIVING CREATING A VERY HAZARDOUS SITUATION. ENGINE RESTARTED WITH HESITATION AND VDC, SLIP, AND SERVICE ENGINE LIGHT CAME ON AND REMAINED ON. I WAS TOLD BY DEALER THAT IT WAS DUE TO A FAULTY CAMSHAFT POSITION SENSOR AND PARTS AND LABOR FOR A NEW ONE WOULD COST AN ESTIMATED $500. THERE IS CURRENTLY A RECALL ON 2003 MODELS FOR THE SAME PROBLEM, RECALL #03V455000. AS I HAV... Read more
Incident date: Sep 9, 2013
MY VEHICLE STALLED WHILE DRIVING CREATING A VERY HAZARDOUS SITUATION. ENGINE RESTARTED WITH HESITATION AND VDC, SLIP, AND SERVICE ENGINE LIGHT CAME ON AND REMAINED ON. I WAS TOLD BY DEALER THAT IT WAS DUE TO A FAULTY CAMSHAFT POSITION SENSOR AND PARTS AND LABOR FOR A NEW ONE WOULD COST AN ESTIMATED $500. THERE IS CURRENTLY A RECALL ON 2003 MODELS FOR THE SAME PROBLEM, RECALL #03V455000. AS I HAV... Read more
Incident date: Sep 9, 2013
MY VEHICLE STALLED WHILE DRIVING CREATING A VERY HAZARDOUS SITUATION. ENGINE RESTARTED WITH HESITATION AND VDC, SLIP, AND SERVICE ENGINE LIGHT CAME ON AND REMAINED ON. I WAS TOLD BY DEALER THAT IT WAS DUE TO A FAULTY CAMSHAFT POSITION SENSOR AND PARTS AND LABOR FOR A NEW ONE WOULD COST AN ESTIMATED $500. THERE IS CURRENTLY A RECALL ON 2003 MODELS FOR THE SAME PROBLEM, RECALL #03V455000. AS I HAV... Read more
Incident date: Apr 1, 2013
WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURN... Read more
Incident date: Apr 1, 2013
WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURN... Read more
Incident date: Dec 4, 2012
DRIVER SIDE SEAT TRACK LOOSE AND MOVES WHEN BRAKING OR ACCELERATING. VERY UNSTABLE AND HAS A HARD CLICK. BACK DOOR CANNOT BE LOCKED VIA THE BUTTONS AND MUST BE LOCKED THEN UNLOCKED MANUALLY. *JB
Incident date: Dec 4, 2012
DRIVER SIDE SEAT TRACK LOOSE AND MOVES WHEN BRAKING OR ACCELERATING. VERY UNSTABLE AND HAS A HARD CLICK. BACK DOOR CANNOT BE LOCKED VIA THE BUTTONS AND MUST BE LOCKED THEN UNLOCKED MANUALLY. *JB
Incident date: Jul 1, 2013
I CAN NO LONGER CONTROL THE A/C OR DEFROST OF MY CAR, WHICH IMPAIRS MY ABILITY TO SEE OUT MY WINDSHIELDS. ALL THE BUTTONS IN THE CENTER CONSOLE ARE INOPERABLE BECAUSE OF A CIRCUIT BOARD MALFUNCTION. SINCE I CANNOT CONTROL THE DEFROST, I CANNOT PASS THE STATE SAFETY INSPECTION. DEALER SAYS IT WILL COST BETWEEN $1300-2000 TO FIX. THERE WAS A RECALL ON MY CAR IN 2003 AND INFINITI SAYS THEY REPLAC... Read more
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Aug 6, 2013
MY ENTIRE CENTER CONSOLE GRADUALLY STOPPED WORKING. THE AC/CLIMATE CONTROL IS ALWAYS ON FULL-BLAST (NO WAY TO ADJUST IT OR TURN IT OFF). THE RADIO DOES NOT TURN ON OR OFF. THE GARAGE CONTROLS ARE NOT FUNCTIONAL. NONE OF THE LIGHTS APPEAR ON THE DASHBOARD. AFTER SPEAKING WITH TWO LOCAL DEALERSHIPS AND LOOKING UP INFORMATION ONLINE, I DISCOVERED THAT THIS SEEMS TO BE A VERY COMMON PROBLEM WITH THI... Read more
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT BUT INFORMED THE CONTACT THAT THE VIN WAS NOT LISTED UNDER NHTSA CAMPAIGN N... Read more
Incident date: Jun 12, 2013
I HAD THE OIL CHANGED IN JUNE 2013. IN EARLY JULY MY DAUGHTER SAID THAT THE ENGINE LIGHT CAME ON AND A DAY OR TWO LATER THE CAR WAS MAKING LOUD NOISES FROM UNDER THE HOOD. WE CHECKED THE OIL AND IT WAS BONE DRY. WE CHALKED IT UP TO THE LAST OIL CHANGE AS NOT HAVING ENOUGH OIL PUT IN IT. WELL, 5 WEEKS LATER THE SAME THING HAPPENED ALONG WITH THE OIL LIGHT. I CHECKED THE OIL AND IT'S BONE DRY. ALL ... Read more
Incident date: Aug 15, 2012
THE AIR BAG SENSOR DEACTIVATION LIGHT IN THE INFINITI JX35 COMES ON WHEN MY WIFE (WHO WEIGHTS 130 POUNDS) OR ANY FEMALE PASSENGER OF SIMILAR SIZE SITS IN THE FRONT PASSENGER SEAT. SOMETIMES THE AIR BAG DEACTIVATION LIGHT STAYS ON FOR AS LONG AS 15 MINUTES. THIS HAS BEEN A CONSISTENT ISSUE EVER SINCE I PURCHASED THE VEHICLE IN JULY 2012. NO MATTER HOW MY WIFE SITS, THIS IS A PROBLEM. HOWEVER, WH... Read more
Incident date: Sep 3, 2012
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A TICKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MANIFOLD WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *JB
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Aug 15, 2012
CAR THIRD BRAKE LIGHT FAILS TO OPERATE
Incident date: Apr 1, 2013
ADULT FEMALE APPROX 115 LBS SITTING IN FRONT PASSENGER SEAT WHEN AIR BAG LIGHT STAYED ON, INDICATING AIR BAG WOULD NOT DEPLOY IN EVENT OF A CRASH. THIS HAS CONTINUED DESPITE BRINGING BACK TO DEALERSHIP, WHICH ADVISES WORKING AS INTENDED.