Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 9, 2013
WHILE TRAVELING 65 MPH ON INTERSTATE CAR SLOWED TO APPROXIMATELY 20MPH AND WOULD NOT ACCELERATE. SLIP INDICATOR/VOC AND CHECK ENGINE LIGHT CAME ON MADE MY WAY TO EXIT WITH HAZARD LIGHT ON. WENT TO DEALER PAID $100 FOR DIAGNOSTIC TEST. THIS HAS HAPPENED 3 TIMES. NOW THE COST OF REPAIR IS 600$ *TR
Incident date: Sep 30, 2013
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, HE NOTICED AN ABNORMAL GRINDING SOUND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 171,874.
Incident date: Mar 15, 2013
AFTER PURCHASING THE VEHICLE, I WAS DRIVING IT AROUND FOR ABOUT A WEEK. I CAME TO A STOP ONE DAY AND MY OIL LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND ASKED THEM TO CHECK IT. THE DIPSTICK IS VERY HARD TO READ, UNLIKE MOST CARS, LONG STORY SHORT THE DEALERSHIP CHANGED IT. I DON'T BELIEVE THAT THEY DID WHEN I GOT IT BECAUSE OF THE COLOR. EVER SINCE I HAVE BEEN KEEPING TRACK OF THE OIL CONSUMPT... Read more
Incident date: Mar 15, 2013
AFTER PURCHASING THE VEHICLE, I WAS DRIVING IT AROUND FOR ABOUT A WEEK. I CAME TO A STOP ONE DAY AND MY OIL LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND ASKED THEM TO CHECK IT. THE DIPSTICK IS VERY HARD TO READ, UNLIKE MOST CARS, LONG STORY SHORT THE DEALERSHIP CHANGED IT. I DON'T BELIEVE THAT THEY DID WHEN I GOT IT BECAUSE OF THE COLOR. EVER SINCE I HAVE BEEN KEEPING TRACK OF THE OIL CONSUMPT... Read more
Incident date: Dec 5, 2007
THE DRIVER SIDE SEAT TRACK ON MY 2006 INFINITE G35X HAS BROKEN ON 3 OCCASIONS AND HAS RENDERED THE CAR UNDRIVEABLE WITHOUT EXPENSIVE REPAIR. THERE IS A TECHNICAL SERVICE BULLETIN DATED ON JULY 2007 AS SEATS BULLETIN 02080. THIS TSB SHOULD BECOME A RECALL BECAUSE IT IS EXTREMELY DANGEROUS AND ALMOST CAUSED ME TO GET INTO AN ACCIDENT. AND IS VERY COSTLY TO REPAIR FOR THE CONSUMER. THIS IS A WIDE ... Read more
Incident date: Oct 6, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE ENGINE STALLED RECURRINGLY. THE TRACTION CONTROL AND THE ENGINE WARNING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE CAMSHAFT SENSOR. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VEH... Read more
Incident date: Jul 1, 2013
CAR SUDDENLY STARTED HAVING PASSENGER AIRBAG LIGHT COMING ON. TOOK TO DEALER 3 TIMES AND THEY COULDN'T FIND AN ANSWER. FORTH TIME HIT ME WITH 3735.60 TAB FOR FAULTY OCCUPANT DETECTION SENSOR. NEVER HAD ACCIDENT EITHER. *TR
Incident date: Jul 1, 2013
CAR SUDDENLY STARTED HAVING PASSENGER AIRBAG LIGHT COMING ON. TOOK TO DEALER 3 TIMES AND THEY COULDN'T FIND AN ANSWER. FORTH TIME HIT ME WITH 3735.60 TAB FOR FAULTY OCCUPANT DETECTION SENSOR. NEVER HAD ACCIDENT EITHER. *TR
Incident date: Oct 1, 2013
2009 INFINITI G37. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSFER CASE PROBLEMS. *SMD THE CONSUMER STATED FOR THE SECOND TIME IN ONE YEAR, A PROBLEM DEVELOPED WITH THE TRANSFER CASE. THE DEALERSHIP INDICATED, THEY DID NOT KNOW HOW THE PROBLEM DEVELOPED, OR WHY IT OCCURRED AGAIN. THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE IN THE US AND WOULDN'T BECOME AVAILABLE UNTIL MID OCTOBER.
Incident date: Oct 17, 2013
WHEN I STARTED MY CAR, THE SEAT DID NOT MOVE, SO I TRIED TO ADJUST THE SEAT WITH THE CONTROLS ON THE SIDE, IT DID NOT WORK FOR THAT FUNCTION. AS I WAS MAKING A LEFT TURN THE DRIVER SEAT LEANED TO THE RIGHT, AS I STRAIGHTEN OUT THE TURN, THE SEAT CAME BACK TO NORMAL POSITION, WITH A SMALL BUMP. WHEN I GOT BACK HOME I LOOKED AT THE LEFT SIDE OF THE SEAT, AND SAW A PIECE METAL [ BROKEN, JAGGED EDGE ... Read more
Incident date: Oct 7, 2013
DRIVING HAZARD B/C OF NOT BEING ABLE TO CONTROL THE CLIMATE, PARTICULARLY THE FRONT AND REAR WINDOW DEFROSTERS. *TR
Incident date: Oct 7, 2013
DRIVING HAZARD B/C OF NOT BEING ABLE TO CONTROL THE CLIMATE, PARTICULARLY THE FRONT AND REAR WINDOW DEFROSTERS. *TR
Incident date: Aug 12, 2013
I WAS TRAVELING DOWN I-85 N BOUND DOING ABOUT 65 IN THE MIDDLE LANE WITH HEAVY TRAFFIC WHEN THE RPM DROPPED ALL THE WAY OUT AND THE CAR LOST ALL POWER AS IF IT CUT OFF LEAVING ME IN SHOCK BECAUSE I HAD NO WAY OF GETTING OVER TO GET OFF ON THE SHOULDER.AFTER TAKING IT TO A SHOP I WAS TOLD THAT IT WAS THE CAM AND CRANKSHAFT POSITION SENSORS AND THAT I NEED TO CONTACT INFINITI BEFORE PAYING TO HAVE T... Read more
Incident date: May 21, 2013
MY CAR HAS 4 MICHELIN LATITUDE TOUR HP TIRE SIZE P225/60R17 AND TIN CODE DOT EDXHN2WX4907. I HAD ONE TIRE REPLACED BECAUSE IT DEVELOPED AIR LOSS WITH TIME. MY INFINITY EX35 HAD THE LIGHT FOR TIRE PRESSURE LOSS ON . AFTER THIS INCIDENT WE RE-PRESSURIZED THE TIRE WITH THE CAR?S PLACARD SPECIFICATIONS. TWO (2) MONTHS LATER THE LIGHT FOR PRESSURE OF THE TIRE TURNED ON AGAIN. WE PRESSURIZED THE TIRE... Read more
Incident date: Aug 29, 2013
AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HA... Read more
Incident date: Aug 29, 2013
AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HA... Read more
Incident date: Oct 5, 2010
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED DUE TO LACK OF FUEL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE HOWEVER, STATED THAT THERE WAS 98 MILES REMAINING BEFORE EMPTY. THE CONTACT MENTIONED THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE T... Read more
Incident date: Oct 3, 2013
OCTOBER 3RD 2013 I WAS COMING BACK FROM LUNCH DRIVING BACK TO WORK. WHILE I WAS ON THE ROAD DRIVING MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WITH CARS STILL BEHIND ME. I WAS ALMOST REAR ENDED THAT DAY AS I DID NOT EXPECT MY VEHICLE TO TURN OFF WHILE DRIVING. I GOT THE VEHICLE TOWED ON OCTOBER 3RD 2013 TO R&S HERE IN CHARLOTTE NORTH CAROLINA. THE MECHANIC CALLED ME SATURDAY OCTOBER 5T... Read more
Incident date: Oct 17, 2013
UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED... Read more
Incident date: Oct 14, 2013
I RECENTLY GOT A USED CAR FROM MY FRIEND, BUT THE CLIMATE CONTROL DOESN'T WORK ON THE CAR. THE PROBLEM HAS BEEN A LONG TIME, BUT I NOTICED THIS AFTER GETTING THIS CAR TO ME FROM MY FRIEND, BUT SHE SAID SHE HAS HAD THIS PROBLEM FOR LONG TIME. THE SPECIFIC PROBLEM IS THAT THE AUDIO PANEL DOESN'T WORK, THE CLIMATE PANEL IS WITH THE AUDIO PANEL, SO THE CLIMATE CONTROL DOES NOT WORK AT ALL. SO I CANNOT... Read more
Incident date: Oct 14, 2013
I RECENTLY GOT A USED CAR FROM MY FRIEND, BUT THE CLIMATE CONTROL DOESN'T WORK ON THE CAR. THE PROBLEM HAS BEEN A LONG TIME, BUT I NOTICED THIS AFTER GETTING THIS CAR TO ME FROM MY FRIEND, BUT SHE SAID SHE HAS HAD THIS PROBLEM FOR LONG TIME. THE SPECIFIC PROBLEM IS THAT THE AUDIO PANEL DOESN'T WORK, THE CLIMATE PANEL IS WITH THE AUDIO PANEL, SO THE CLIMATE CONTROL DOES NOT WORK AT ALL. SO I CANNOT... Read more
Incident date: Aug 24, 2013
RECEIVED VEHICLE ON 8/15, BELOW IS THE PROBLEM WHICH HAVE IT AROUND 1 WEEK ON 8/24 WITH THE MILEAGE OF 300 1. WHEN DRIVING ON THE GARDEN STATE PLAZA IN A BUSY TRAFFIC, AT THE SPEED BETWEEN 10-15 MPH, FOLLOW WITH THE DISTANCE 2 VEHICLES, VEHICLE WAS SHUDDER FOR 2-3 SEC. FEELING IS THAT WHEN VEHICLE CHANGING GEAR RUM RUM SOUND FROM THE ENGINE. 2. STEERING WHEEL VIBRATION WHEN DRIVING ABOVE 60... Read more
Incident date: Oct 17, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE... Read more
Crash
Incident date: Jul 10, 2013
STEREO DOESN'T WORK ALL OF A SUDDEN...THEN THE AC TURNS ON HIGH LEVEL AT 60 DEGREES. ? IT DOESN'T TURN OFF. MY CONCERN IS THAT IN WINTER WHEN THE FRONT AND REAR WINDOWS ARE FOGGED UP I CANT HEAT THEM UP TO CLEAR THEM WHICH IS A SAFETY HAZARD..I DON'T UNDERSTAND WHY THERE'S A RECALL ON THE SEDAN FOR THE EXACT PROBLEM, BUT NOT THE COUPE.. THANKS *TR
Incident date: Oct 8, 2013
I AM NOT ABLE TO FILL MY GAS TANK VIA A STANDARD FUEL STATION PUMP. I HAVE TO MANUALLY INSERT A FUNNEL TO FILL MY GAS TANK WHICH TAKES ABOUT 30 MINUTES TO PERFORM. *TR
Incident date: Oct 8, 2013
I AM NOT ABLE TO FILL MY GAS TANK VIA A STANDARD FUEL STATION PUMP. I HAVE TO MANUALLY INSERT A FUNNEL TO FILL MY GAS TANK WHICH TAKES ABOUT 30 MINUTES TO PERFORM. *TR
Incident date: Oct 1, 2012
THIRD BRAKE LIGHT HAS FAILED AND IS NOT AN CHEAPER ONE TO REPLACE. IT WOULD COST ME AROUND $500 TO REPLACE THIRD BRAKE LIGHT LEDS. IT HAPPENED ON MY FRIEND'S CAR TOO. *TR
Incident date: Oct 14, 2013
THE CORE RADIATOR SUPPORT IS RUSTING OUT WHERE A SUPPORT PIECE HOLDING UP THE ENGINE IS ATTACHED. IT HAS RUSTED ALMOST THROUGH AND IF IT RUSTS THROUGH, I WAS TOLD THERE WOULD BE A LARGE AMOUNT OF STRESS ON A SECONDARY SUPPORT FOR THE ENGINE, EVENTUALLY LEADING TO THE ENGINE FALLING OUT OF PLACE. I READ THROUGH SEVERAL FORUMS AND THIS IS A VERY COMMON PROBLEM AMONG THIS MODEL (AND ITS SISTER MODEL ... Read more
Incident date: Oct 14, 2013
THE CORE RADIATOR SUPPORT IS RUSTING OUT WHERE A SUPPORT PIECE HOLDING UP THE ENGINE IS ATTACHED. IT HAS RUSTED ALMOST THROUGH AND IF IT RUSTS THROUGH, I WAS TOLD THERE WOULD BE A LARGE AMOUNT OF STRESS ON A SECONDARY SUPPORT FOR THE ENGINE, EVENTUALLY LEADING TO THE ENGINE FALLING OUT OF PLACE. I READ THROUGH SEVERAL FORUMS AND THIS IS A VERY COMMON PROBLEM AMONG THIS MODEL (AND ITS SISTER MODEL ... Read more
Incident date: Oct 11, 2013
PASSENGER AIRBAG LIGHT COMES ON INTERMITTENTLY WHEN PASSENGER WHO IS PRETTY HEAVY IS SITTING ON THE FRONT PASSENGER SEAT. THEY HAVE HAD A RECALL FOR SOME CARS BUT INFINITI STATES THAT MY VIN # IS NOT PART OF THE RECALL. *TR
Incident date: Aug 11, 2013
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE BRAKING SYSTEM WOULD EXHIBIT ABNORMALLY LOUD NOISES. AFTER INSTALLING NEW BRAKE PADS, THE NOISES CONTINUED AND THE BRAKE WARNING LIGHT WOULD ILLUMINATE CONSTANTLY. THERE WAS ALSO A GRINDING SOUND COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC, WHO INSTALLED NEW BRAKE PADS. THE MANUFACTURER WAS NOT MAD... Read more
Incident date: Apr 1, 2013
THE TOP MOUNT REAR LIGHT (3RD BRAKE LIGHT) ON MY G35 ONLY WORKS INTERMITTENTLY OR NOT ALL SOMETIMES. IT IS A VERY COMMON PROBLEM WITH THE SEDAN MODEL. COULD BE A POTENTIAL SAFETY ISSUE WITH CARS BEHIND NOT REALIZING THE G35 IN FRONT IS STOPPING. *TR
Incident date: Apr 1, 2013
THE TOP MOUNT REAR LIGHT (3RD BRAKE LIGHT) ON MY G35 ONLY WORKS INTERMITTENTLY OR NOT ALL SOMETIMES. IT IS A VERY COMMON PROBLEM WITH THE SEDAN MODEL. COULD BE A POTENTIAL SAFETY ISSUE WITH CARS BEHIND NOT REALIZING THE G35 IN FRONT IS STOPPING. *TR
Incident date: Aug 30, 2013
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, SHE HEARD A LOUD BANGING AS THE VEHICLE REFUSED TO ACCELERATE OVER 45 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE CONTACT WAS THEN INFORMED THAT THE RADIAT... Read more
Incident date: Oct 4, 2013
I NOTICED MY 3RD BRAKE LIGHT WAS NO LONGER WORKING. I HAVE NOTICED OTHER INFINITI G35 COUPES WITH NON- FUNCTIONING 3RD BRAKE LIGHTS. I'VE BEEN TOLD THIS IS A COMMON PROBLEM THAT I BELIEVE SHOULD BE ADDRESSED BY A RE-CALL. IT IS AN EXPENSIVE PART AND LABOR CHARGE TO REPAIR. PLEASE INDUCE INFINITI TO REPLACE THESE LIGHTS AT NO CHARGE TO THE CUSTOMER. THANK YOU. *TR
Incident date: Oct 4, 2013
I NOTICED MY 3RD BRAKE LIGHT WAS NO LONGER WORKING. I HAVE NOTICED OTHER INFINITI G35 COUPES WITH NON- FUNCTIONING 3RD BRAKE LIGHTS. I'VE BEEN TOLD THIS IS A COMMON PROBLEM THAT I BELIEVE SHOULD BE ADDRESSED BY A RE-CALL. IT IS AN EXPENSIVE PART AND LABOR CHARGE TO REPAIR. PLEASE INDUCE INFINITI TO REPLACE THESE LIGHTS AT NO CHARGE TO THE CUSTOMER. THANK YOU. *TR
Incident date: Aug 13, 2013
I HAVE A 2008 INFINITI G37S / 6 SPEED, I HAVE GONE THROUGH 3 BATTERIES SINCE I PURCHASED IT USED / CERTIFIED IN 2010. MY BATTERY KEPT DYING SO I BROUGHT IT TO INFINITI AND THEY SAID I HAS A PARASITIC ELECTRICAL DRAW BUT COULD NOT TELL ME WHERE IS WAS COMING FROM. ONE DAY I WALKED UP TO THE CAR WHILE IT WAS SHUTOFF AND I HEARD THE SIX DISC CD CHANGER, MOVING AROUND THE DISCS. THE STOCK CD CHANGER ... Read more
Incident date: Oct 3, 2013
CAR DIED AT 2 YEARS 35K. WOULDN'T START DESPITE APPARENT ACCESSORY POWER. ROLLED DOWN HILL DAMAGING DOOR. CAR WAS USED NORMALLY EVERY DAY AND WAS NEVER LEFT IN A MANNER THAT WOULD DRAW POWER WHILE PARKED. IT WAS ALSO NEVER LEFT UNDRIVEN FOR MORE THAN 12 HOURS. THE CAR WAS, HOWEVER, DRIVEN FOR MOSTLY SHORT TRIPS. DEALER DIAGNOSED IT AS A DEAD BATTERY. AN INTERNET SEARCH SHOWS THAT THI... Read more
Crash
Incident date: Sep 30, 2013
I TOOK MY WELL-MAINTAINED, GARAGED 1999 INFINITI I30 TO THE MECHANIC AFTER NOTICING THE HANDLING GETTING SLOPPY AND SEVERE INNER TIRE WEAR. UPON INSPECTION, HE INFORMED ME THAT THE FRONT CORE SUPPORT (THE BOX BEAM FRAME MEMBER THAT EXTENDS THE WIDTH OF THE CAR AND SUPPORTS THE RADIATOR) WAS RUSTED THROUGH. THE CORROSION IS SEVERE TO THE POINT THAT THE SIDES OF THE BEAM ARE EATEN AWAY OVER 1/3 TO... Read more
Incident date: Sep 30, 2013
I TOOK MY WELL-MAINTAINED, GARAGED 1999 INFINITI I30 TO THE MECHANIC AFTER NOTICING THE HANDLING GETTING SLOPPY AND SEVERE INNER TIRE WEAR. UPON INSPECTION, HE INFORMED ME THAT THE FRONT CORE SUPPORT (THE BOX BEAM FRAME MEMBER THAT EXTENDS THE WIDTH OF THE CAR AND SUPPORTS THE RADIATOR) WAS RUSTED THROUGH. THE CORROSION IS SEVERE TO THE POINT THAT THE SIDES OF THE BEAM ARE EATEN AWAY OVER 1/3 TO... Read more
Incident date: Sep 30, 2013
I TOOK MY WELL-MAINTAINED, GARAGED 1999 INFINITI I30 TO THE MECHANIC AFTER NOTICING THE HANDLING GETTING SLOPPY AND SEVERE INNER TIRE WEAR. UPON INSPECTION, HE INFORMED ME THAT THE FRONT CORE SUPPORT (THE BOX BEAM FRAME MEMBER THAT EXTENDS THE WIDTH OF THE CAR AND SUPPORTS THE RADIATOR) WAS RUSTED THROUGH. THE CORROSION IS SEVERE TO THE POINT THAT THE SIDES OF THE BEAM ARE EATEN AWAY OVER 1/3 TO... Read more
Incident date: Jan 14, 2013
NORMAL SIZED ADULT SITTING IN THE PASSENGER SEAT, LESS THAN 200 LBS, AIR BAG INDICATOR IS LIT INDICATING AIR BAG IS OFF AND NOT FUNCTIONING. TOOK BACK FOR RECALL, THEY SAID NOTHING NEEDED TO BE DONE. DEALER CLAIMS AIR BAG IS FUNCTIONING NORMALLY. WHEN I CALLED CUSTOMER CARE AND TOLD THEM I HAD NO CONFIDENCE THAT THE AIRBAG WOULD DEPLOY IN THE CASE OF AN ACCIDENT, HER RESPONSE WAS "MY FIRST LINE O... Read more
Incident date: Jun 13, 2013
WHEN FUEL IS LOW AND LOW WARNING LIGHT COMES UP, DISTANCE TO EMPTY APPROXIMATELY 20 MILES. FILL GAS TANK WITH APPROXIMATELY 4 GALLONS OF GAS AND DTE CONTINUES TO DISPLAY 20 MILES EVEN AFTER TURNING CAR OFF/ON OVER SEVERAL DAYS AND DRIVING APPROXIMATELY 30 MILES. DTE DOES NOT RESET UNTIL TANK IS FILLED UP. THIS HAPPENED SEVERAL TIMES. DEALER (COMPETITION INFINITI IN SMITHTOWN NY) TOLD ME THIS IS... Read more
Incident date: Sep 28, 2013
AFTER DRIVING FOR ABOUT 5 MINUTES THE CAR COMPLETELY SHUT OFF. IT WAS BASICALLY A MOVING PARKED CAR!!! THE STEERING WHEEL LOCKED SO IT WAS REALLY HARD TO PULL OVER. THANK GOD I WAS ON A LOCAL STREET. I DIDN'T FORCE THE STEERING TOO MUCH B/C THAT COULD AFFECT THE POWER STEERING. ONCE ON THE SIDE, THE CAR TOOK REALLY LONG TO START UP, I MEAN ABOUT 5 SECONDS FROM HEARING THE CRANK TO ACTUAL STARTUP. ... Read more
Incident date: Sep 27, 2013
I WAS DRIVING NORMALLY THROUGH TOWN AT 30 MPH WHEN THE ENGINE JUST STOPPED AND ALL THE DASH WARNING LIGHTS CAME ON. FORTUNATELY, I WAS ABLE TO SAFELY COAST INTO A PARKING LOT OFF THE ROAD. I PUT THE CAR IN PARK AND TURNED CAR IGNITION TO OFF POSITION. I TURNED IT ON AGAIN AND THE CAR STARTED NORMALLY. I PUT THE CAR INTO REVERSE AND THE ENGINE IMMEDIATELY STALLED. I PUT THE CAR BACK INTO PARK ... Read more
Incident date: Sep 27, 2013
I WAS DRIVING NORMALLY THROUGH TOWN AT 30 MPH WHEN THE ENGINE JUST STOPPED AND ALL THE DASH WARNING LIGHTS CAME ON. FORTUNATELY, I WAS ABLE TO SAFELY COAST INTO A PARKING LOT OFF THE ROAD. I PUT THE CAR IN PARK AND TURNED CAR IGNITION TO OFF POSITION. I TURNED IT ON AGAIN AND THE CAR STARTED NORMALLY. I PUT THE CAR INTO REVERSE AND THE ENGINE IMMEDIATELY STALLED. I PUT THE CAR BACK INTO PARK ... Read more
Incident date: Jul 9, 2013
I WAS DRIVING MY VEHICLE AND ALL OF A SUDDEN I HEARD A NOISE AND THEN THE CHAIR LEANED TO THE RIGHT WHILE I WAS DRIVING AND THEN SHORTLY AFTERWARDS COLLAPSED AND FOUND MYSELF VERY LOW. I QUICKLY PULLED OVER TO SEE WHAT HAPPENED. IT SEEMED THAT THE ASSEMBLY UNDERNEATH THE CHAIR HAD COLLAPSED. TO CONTINUE TO DRIVE, I HAD TO USE SEVERAL PILLOWS TO SIT ON TO REACH A HEIGHT FOR NORMAL DRIVING. ... Read more
Incident date: Dec 3, 2012
INFINITI WILL NOT STAND BEHIND BUBBLING DASHBOARDS--NO RECALL. THE ADHESIVES USED MAY BE THE PROBLEM AFTER SEVERAL YEARS, WHEN THE DASH BEGINS TO BUBBLE AND MELT. INFINITI EXTENDED THE WARRANTY ONLY, AND MANY OWNERS ARE PAST THAT TIME FRAME. THE CONCERN IS NOT JUST THE $1200 COST, BUT SAFETY CONCERNS FOR BREATHING FUMES. THERE ARE MANY REPORTS ONLINE. *TR
Incident date: Sep 22, 2013
CONCERNS NHTSA RECALL 13V-136 RELATES TO POSSIBLE DEFECTIVE AIR BAG INFLATER. INFINITY STATES THAT REPLACEMENT WILL ONLY BE MADE AT AN INFINITY RETAILER WE LIVE IN MISSOULA, MONTANA AND THE NEAREST INFINITY RETAILER IS IN SPOKANE WA OVER 200 MILES FROM OUR HOME. WE DO HAVE A VERY GOOD NISSAN DEALERSHIP WHO HAS MADE ALL OF OUR NECESSARY REPAIRS SINCE WE HAVE OWNED THIS VEHICLE. INFINITY IS A DIV... Read more
Incident date: Sep 22, 2013
CONCERNS NHTSA RECALL 13V-136 RELATES TO POSSIBLE DEFECTIVE AIR BAG INFLATER. INFINITY STATES THAT REPLACEMENT WILL ONLY BE MADE AT AN INFINITY RETAILER WE LIVE IN MISSOULA, MONTANA AND THE NEAREST INFINITY RETAILER IS IN SPOKANE WA OVER 200 MILES FROM OUR HOME. WE DO HAVE A VERY GOOD NISSAN DEALERSHIP WHO HAS MADE ALL OF OUR NECESSARY REPAIRS SINCE WE HAVE OWNED THIS VEHICLE. INFINITY IS A DIV... Read more