Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 2, 2013
WHILE DRIVING ON FREEWAY, CLUTCH GOT STUCK. I WAS UNABLE TO SWITCH GEARS. I ENDED UP STOPPED IN THE #2 LANE AND COULD NOT MOVE. I HAD TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD WITH THE HELP OF ANOTHER MOTORIST. I FINALLY GOT THE VEHICLE BACK INTO GEAR BY PULLING UP THE CLUTCH USING THE TOP OF MY SHOE. AFTER I RESUMED DRIVING, THE CLUTCH GOT STUCK AGAIN. I BROUGHT THE VEHICLE TO THE DEALERSH... Read more
Incident date: Aug 2, 2013
WHILE DRIVING ON FREEWAY, CLUTCH GOT STUCK. I WAS UNABLE TO SWITCH GEARS. I ENDED UP STOPPED IN THE #2 LANE AND COULD NOT MOVE. I HAD TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD WITH THE HELP OF ANOTHER MOTORIST. I FINALLY GOT THE VEHICLE BACK INTO GEAR BY PULLING UP THE CLUTCH USING THE TOP OF MY SHOE. AFTER I RESUMED DRIVING, THE CLUTCH GOT STUCK AGAIN. I BROUGHT THE VEHICLE TO THE DEALERSH... Read more
INFINITI
G37
(2008) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 1, 2013
Incident date: Jul 31, 2013
THE CAR WAS STARTED AND THERE WAS A LOUD RATTLING NOISE COMING FROM THE MUFFLER. IT IS VERY LOUD AND DOESN'T GO AWAY. DID MY RESEARCH AND FOUND OUT THERE IS A DEFECT IN THE MUFFLER PART NUMBER 20100 JL01A. AND CARS THAT EXPERIENCE THIS RATTLING NOISE MUST HAVE THEIR MUFFLERS REPLACE WITH PART NUMBER 20100 JL01C. I WENT TO THE DEALERSHIP AND THEY SAID MUFFLER IS NOT COVERED IN WARRANTY AND THAT THE... Read more
Incident date: Jul 29, 2013
THE PASSENGER SIDE AIRBAG LIGHT COMES, INDICATING THAT AIRBAG IS OFF, ON WHEN THERE IS A PASSENGER IN THE SEAT. I WENT TO THE DEALER TWO TIMES AND WAS TOLD THAT THERE IS NOTHING WRONG WITH THE FUNCTIONING OF THE AIRBAG SYSTEM. THIS ISSUE OCCURS WHEN MY WIFE (WHO WEIGHS 130 POUNDS) IS SITTING IN THE SEAT. WE WERE TOLD BY THE "MASTER TECHNICIAN" THAT SHE IS TOO SMALL OF A PERSON TO BEAR THE FORCE O... Read more
Incident date: Jul 29, 2013
THE PASSENGER SIDE AIRBAG LIGHT COMES, INDICATING THAT AIRBAG IS OFF, ON WHEN THERE IS A PASSENGER IN THE SEAT. I WENT TO THE DEALER TWO TIMES AND WAS TOLD THAT THERE IS NOTHING WRONG WITH THE FUNCTIONING OF THE AIRBAG SYSTEM. THIS ISSUE OCCURS WHEN MY WIFE (WHO WEIGHS 130 POUNDS) IS SITTING IN THE SEAT. WE WERE TOLD BY THE "MASTER TECHNICIAN" THAT SHE IS TOO SMALL OF A PERSON TO BEAR THE FORCE O... Read more
Incident date: Jul 26, 2013
THE CAR WILL NOT STAY IN GEAR DURING REVERSE. IT SEEMS LIKE IT WILL POP OUT OF GEAR AND ENGINE JUST KEEP REVVING. HAVE TO PUT IN DRIVE AND PUT BACK INTO REVERSE CONTINUOUSLY TO GET REVERSE. *TR
Incident date: Jul 28, 2013
WHEN ENGINE IS STARTED IT OCCASIONALLY REVS TO 4000-5000 RPM AND REMAINS THERE FOR ABOUT 5-7 SECONDS BEFORE SLOWING DOWN TO A NORMAL IDLE SPEED. THE OCCURRENCES ARE BECOMING MORE FREQUENT. WHEN ACTING NORMALLY, THE ENGINE STARTS AND REVS TO ABOUT 2000 RPM AND THEN SLOWS TO IDLE SPEED IN ABOUT 1-2 SECONDS. THE DANGER OF THE HIGH REVS FOR 5-7 SECONDS IS THAT IF THE DRIVER IS NOT FULLY AWARE OF TH... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Jul 25, 2013
Incident date: Jul 10, 2013
WHEN DRIVING ON THE ROAD BETWEEN 50 - 70 MPH, VEHICLE WILL TRAM-LINING, THIS HAD HAPPENED SINCE I BOUGHT THE CAR ON DAY ONE, DEALER DID CHANGED TIRES BUT PROBLEM STILL PERSISTS MAKING DRIVING THIS CAR A UNPLEASANT FEELING AND DANGEROUS. *TR
Incident date: Jan 31, 2013
THIS IS MY SECOND INFINITI I30 WHICH IS THE EXACT SAME VEHICLE AS THE NISSAN MAXIMA. I CURRENTLY OWN A 1996 AND HAVE OWNED A 1997 PRIOR AND BOTH HAD RUST IN THE MIDDLE OF THE LOWER RADIATOR CORE SUPPORT. OVER THE WEEKEND I LOOKED AT A 2000 INFINITI I30 FOR A FAMILY MEMBER CONSIDERING PURCHASE AND NOTICED THE SAME PROBLEM. AFTER 3 DIFFERENT CARS ALL OF DIFFERENT MODEL YEARS I DID EXTENSIVE RESEARCH... Read more
Incident date: Jul 6, 2013
THE ELECTRICAL SYSTEM THAT CONTROLS THE VENTILATION SYSTEM HAS FAILED. THERE WAS A RECALL ON SOME 2003 G35 FOR THE IDENTICAL PROBLEM BUT THIS CAR WAS NOT INCLUDED. THERE HAVE BEEN NUMEROUS REPORTS OF SIMILAR FAILURES ON SIMILAR CARS FOR THIS YEAR. INFINITY CLAIMS THAT THE FAILURES WERE LIMITED TO CARS MANUFACTURED PRIOR TO THIS ONE. THIS CAR WAS BUILT IN SEPTEMBER THE RECALL WAS FOR CARS BUILT... Read more
Incident date: Jan 14, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN DRIVING ON ANY CEMENT ROAD SURFACE AT 60 MPH OR MORE, THE FRONT END OF THE VEHICLE WOULD SHAKE ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER SPEAKING WITH THE MANUFACTURER, THE DEALER STATED THAT THERE WAS NO FIX FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE ... Read more
Incident date: Jan 3, 2012
HMSL (THIRD BRAKE LIGHT) IS COMPLETELY INOPERATIVE. ONE LED HAD BEEN OUT FOR TWO YEARS, THEN THE ENTIRE UNIT FAILED. INFINITI DEALERS SELL THE REPLACEMENT UNIT FOR OVER $200, PLUS THAT SUM IN LABOR FOR THE DEALER. THIS IS A COMMON UNIT FAILURE IN THE G35 MODELS, ACCORDING TO INTERNET SEARCHES AND OBSERVATION OF NUMEROUS VEHICLES ON THE ROAD. IT IS A SAFETY ISSUE THAT HAS REMAINED UNADDRESSED F... Read more
Incident date: Jul 8, 2013
BRAKE LIGHT AND SLIP LIGHT TURNS ON IN INSTRUMENT PANEL, BRAKES DO NOT GRAB OR MAKES A GRINDING SOUND. MY ROTORS AND PADS ARE IN GOOD CONDITION PER DEALERSHIP. *TR
Incident date: Oct 15, 2012
TL* THE CONTACT OWNS A 2007 INFINITI QX56. THE CONTACT STATED THAT CONDENSATION BEGAN TO BUILD IN THE HEADLIGHTS. THE HEADLIGHTS LATER FAILED AND THE CONTACT DISCOVERED THAT THERE WAS A CRACK IN THE SEAL OF THE HEADLIGHT ASSEMBLY. THE DEALER INFORMED THE CONTACT THAT THEY KEPT THE LIGHT ASSEMBLY IN STOCK BECAUSE THE FAILURE WAS COMMON. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 5... Read more
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROLS FAILED AND VISIBILITY WAS REDUCED BECAUSE THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ELECTRICAL PANEL CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2006 M35 INFINITI. THE CONTACT STATED THE STEERING WHEEL BEGAN TO JERK WHEN SHE MADE WIDE TURNS TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THE FAILURE WAS LOCATED WITHIN THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE APPROXIMATE CURRENT MILEAGE W... Read more
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS MODIFIED TO MAKE IT MORE SENSITIVE TO WEIGHT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO... Read more
Incident date: Jul 14, 2013
THE FRONT PASSENGER SIDE AIR BAG TURNED OFF WHILE DRIVING DESPITE ADULT IN SEAT. CHECKED FOR RECALLS & FOUNDS 2 FOR SIMILAR AIR BAG MALFUNCTIONS IN SAME MAKE & MODEL BUT NISSAN SAYS DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. I NOTICED SLIMIER COMPLAINTS ON SAFECAR.GOV WEBSITE. *TR
Incident date: Jul 10, 2013
ELECTRICAL CONTROL PANEL FAILURES CAUSED TOTAL LOST CONTROL OF AIR CONDITION AND AUDIO SYSTEM. IT IS VERY DANGEROUS TO DRIVE AT NIGHT OR BAD WEATHER DUE TO FRONT AND REAR DEFROSTERS ARE NOT OPERATIONAL. UNTIL FATALITIES OCCURRED AND REPORTED, CAR IS HIGHLY RECOMMENDED NOT OPERATED AT NIGHT OR UNDER BAD WEATHER. THIS PROBLEM IS KNOWN AS COMMON PROBLEM WITH THOUSANDS OF FIRST MODEL OF G35. UNFORTU... Read more
Incident date: Mar 14, 2012
2006 INFINITI FX35. CONSUMER WRITES IN REGARDS TO VEHICLE MUFFLER AND HEAT SHIELD COVERING CATALYTIC CONVERTER CORROSION AND RUST. *SMD THE CONSUMER WAS INFORMED THE MUFFLER RUSTING AND THE HEAT SHIELD FALLING OFF, WAS DUE TO MOISTURE AND ENVIRONMENT CONDITIONS. THE CONSUMER STATED A FEW WEEKS AGO, HIS WIFE FOUND PIECE OF METAL UNDER THE VEHICLE, IN THEIR DRIVEWAY, WHICH WAS BADLY RUSTED. TH... Read more
INFINITI
FX35
(2006) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Jul 9, 2013
Incident date: Mar 14, 2012
2006 INFINITI FX35. CONSUMER WRITES IN REGARDS TO VEHICLE MUFFLER AND HEAT SHIELD COVERING CATALYTIC CONVERTER CORROSION AND RUST. *SMD THE CONSUMER WAS INFORMED THE MUFFLER RUSTING AND THE HEAT SHIELD FALLING OFF, WAS DUE TO MOISTURE AND ENVIRONMENT CONDITIONS. THE CONSUMER STATED A FEW WEEKS AGO, HIS WIFE FOUND PIECE OF METAL UNDER THE VEHICLE, IN THEIR DRIVEWAY, WHICH WAS BADLY RUSTED. TH... Read more
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED DUE TO LACK OF FUEL. THE FUEL GAUGE HOWEVER, STATED THAT THERE WAS 20 MILES REMAINING BEFORE EMPTY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR
Incident date: May 17, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT PARTS OF THE TRANSMISSION NEEDED TO BE REPLACED BUT THE CONTACT DID NOT KNOW WHAT THAT EXACT PART WAS THAT WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILU... Read more
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: Jun 21, 2013
I WAS PULLING OUT OF A PARKING SPACE - PUT CAR FROM REVERSE INTO DRIVE - ENGINE SUDDENLY RACED TO RED LINE. MY FOOT WAS NOT ON THE ACCELERATOR AT THIS MOMENT. EVEN WITH MAXIMUM PRESSURE ON BRAKE PEDAL CAR MOVED FORWARD TO OTHER PARKED CARS AND WOULD NOT RETURN TO IDLE. I TURNED OFF IGNITION. CAR STOPPED 12 INCHES FROM A PARKED CAR. WHEN RESTARTED, CAR BEHAVED NORMALLY AND I HAVE BEEN UNABLE TO REP... Read more
Incident date: Jun 14, 2013
I THINK THAT MY ODOMETER MAY HAVE BEEN TAMPERED WITH. *TR
Incident date: Dec 1, 2012
WITH WIFE SITTING CORRECTLY IN FRONT PASSENGER SEAT "PASSENGER AIRBAG OFF" SENSOR LIGHTS UP. HAVE TAKEN IT IN NUMEROUS TIMES AND TOLD THEY CANNOT FIND INCIDENT IN LOGS. FINALLY INFINITI SENT AN ENGINEER DOWN TO LOOK INTO ISSUE. WAS ISSUED A LOANER JX35 AND HAD NO ISSUES. SEEING THAT THERE WERE NO ISSUES IN LOANER JX35 SEAT THEY REMOVED THE RAILS AND SENSORS FROM THE LOANER JX35 AND INSTALLED THEM ... Read more
Incident date: Jun 20, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. ... Read more
Incident date: Jun 23, 2013
MY VEHICLE'S CLUTCH COMPLETELY LOST ITS HYDRAULIC CAPABILITY AND LEFT MY VEHICLE STRANDED IN ONGOING TRAFFIC. ME AND A FEW VOLUNTEERS WERE ABLE TO PUSH MY VEHICLE IN NEUTRAL MODE TO THE SIDE OF THE ROAD, HOWEVER THIS COULD BE WARRANTED AS A BIG SAFETY CONCERN IF IT IS COMMON OCCURRENCE FOR THIS MAKE, MODEL, AND YEAR. I HAD MY VEHICLE TOWED THE NEXT DAY TO AN AUTO SHOP AND THEY DETERMINED THE CLUT... Read more
Incident date: Jun 23, 2013
MY VEHICLE'S CLUTCH COMPLETELY LOST ITS HYDRAULIC CAPABILITY AND LEFT MY VEHICLE STRANDED IN ONGOING TRAFFIC. ME AND A FEW VOLUNTEERS WERE ABLE TO PUSH MY VEHICLE IN NEUTRAL MODE TO THE SIDE OF THE ROAD, HOWEVER THIS COULD BE WARRANTED AS A BIG SAFETY CONCERN IF IT IS COMMON OCCURRENCE FOR THIS MAKE, MODEL, AND YEAR. I HAD MY VEHICLE TOWED THE NEXT DAY TO AN AUTO SHOP AND THEY DETERMINED THE CLUT... Read more
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 17, 2013
I WAS ALMOST A COMPLETE STOP WHEN I WAS REAR ENDED. THE IMPACT WAS PRETTY HARD, AND THE VEHICLE WAS ULTIMATELY A TOTAL LOSS. AT THE TIME OF COLLISION, MY DRIVERS SIDE SEAT COLLAPSED BACK ON ME ALMOST TO A FULL RECLINE POSITION. DUE TO THIS, MY SEAT BELT WAS COMPLETELY LOOSE, AND FELT AS IF I DID NOT HAVE ONE ON. I SLID DOWN, AND MY ANKLES WERE BRUISED ON TOP, AND MY BASEBALL CAP FLEW OFF INTO... Read more
Crash
1 injured
Incident date: Jun 21, 2013
THE VQ35DE INFINITI G35 ENGINE CONSUMES OIL QUICKLY. ROUGHLY ABOUT 1QT/1000 MILES. THIS CAR WAS BOUGHT USED IN 2009 WITH 35,000 MILES. OIL CHANGES WITH FILTER AND PLUG HAVE BEEN MADE HABITUALLY EVERY 3,000 MILES WITH MOBIL 1 SYNTHETIC 5W-30 OR 10W-30 DEPENDING ON THE SEASON. I SEE THAT THIS IS A COMMON PROBLEM AMONGST OTHER VQ35DE USERS ON BOTH THE INFINITI G35 AND NISSAN 350Z. THIS PROBLEM NE... Read more
Incident date: Jun 19, 2013
VEHICLE LOCKS DO NOT WORK CORRECTLY. VERY INCONSISTENT. CANNOT OPEN THEM , AND CANNOT CLOSE THEM USING THE ELECTRONIC LOCKING SYSTEM. THIS IS A SAFETY HAZARD TO MY SIX YEAR OLD WHO SITS IN THE BACK. *TR
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Jun 1, 2012
BOUGHT 2003 Q 45 IN SPRING 2007, STILL UNDER WARRANTY. JUNE 2009 AT 79,000 MILES THE ENGINE WAS REPLACED (UNDER WARRANTY). 6/30/09, 80,081 MILES CAR PROBLEM WITH NO ACCELERATION AND SERVICE ENGINE AND CRUISE CONTROL LIGHT COMING ON. PROBLEM DIDN'T REOCCUR UNTIL JUNE 2012 WHEN ENGINE SUDDENLY CUT OFF WHILE DRIVING. WOULD RESTART IN NEUTRAL BUT IN A WEEK OR SO IT DID IT AGAIN ON THE INTERSTATE AT A... Read more
Incident date: Sep 28, 2012
AS I WAS EXITING THE STORE PARKING LOT, I HEARD A PING SOUND WHILE I PRESSED ON THE BRAKES. MY CAR EVENTUALLY CAME TO A STOP AFTER SEVERAL PUMPS OF THE BRAKES. I TURNED THE ENGINE OFF AND AFTER A FEW MINUTES, I STARTED THE CAR AND PROCEEDED TO DRIVE LESS THAN A MILE AND LOST THE ABILITY TO BRAKE AGAIN AS I APPROACHED A RED LIGHT. THE CAR SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK AND I HEAR... Read more
Incident date: Jun 6, 2013
I WAS ON MY WAY TO PICK UP MY KIDS ON A CLEAR SUNNY EVENING AND WAS DRIVING ON REGULAR DEBRIS FREE PAVEMENT. AS I APPROACHED A SOLID YELLOW LIGHT, I PRESSED THE BRAKES AND HEARD/FELT A PINGING SOUND AND THE BRAKES WOULD NOT STOP THE CAR. THE FRONT END OF THE CAR WAS GRINDING AND IT SOUNDED LIKE A LARGE SPRING WAS GOING TO BREAK. I PUMPED THE BRAKES WHILE SCREAMING AND COULD NOT GET THE CAR TO S... Read more
Incident date: Jun 13, 2013
MOVING AT FREEWAY SPEED, WITH AN ADULT PASSENGER IN THE PASSENGER SEAT, AIRBAG LIGHT CAME ON INDICATING AIRBAG WAS NOT FUNCTIONING. I HAVE A VIDEO OF THE EVENT - LIGHT ON - AS IT HAPPENED. THIS WAS LESS THAN 48 HOURS AFTER AN INFINITI TECHNICIAN SAID THAT THE PASSENGER AIRBAG WAS OPERATING "AS INTENDED". I HAVE TAKEN THE VEHICLE IN FOR THIS PROBLEM REPEATEDLY AND HAVE EVEN SHOWN THEM THE VIDEOS TA... Read more
Incident date: Jun 10, 2011
SINCE I PURCHASED MY QX56 2006, IT HAS HAPPEN SEVERAL TIMES, I THINK APPROXIMATELY 40 TIMES, I GOT SCARED AT THE BEGINNING AND FREAKED OUT, ALL MY FAMILY WAS WITH ME AND WE DIDN'T KNOW WHAT TO DO, ALL I DID WAS TURN THE CAR OFF AND WAIT FOR A MINUTE THEN I DID TURN THE CAR ON AND THE PROBLEM WAS GONE, I'M NOT THE ONLY PERSON THAT HAS THIS HAPPEN AND HOPE THAT YOU GUYS DO SOMETHING ABOUT IT THE ON... Read more
Incident date: May 31, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS 45 MPH AND CRASHED INTO A TREE. THE CONTACT, WHO WAS A PASSENGER IN THE VEHICLE, SUSTAINED A FRACTURED STERNUM DUE TO THE FRONT PASSENGER'S SIDE AIR BAG FAILING TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT OF THE AIR BAG FAILURE. THE VEHICLE ... Read more
Crash
1 injured
Incident date: May 23, 2013
WHILE DRIVING I-459 SOUTHBOUND, FROM GRANTS MILL RD TOWARDS HOOVER, TRAVELING IN THE CENTER LANE, A ROCK HIT MY WINDSHIELD, CAUSING A CRACK. THIS INCIDENT HAPPENED DURING THE HEIGHT OF THE RESURFACING PROJECT ON 459. I AM JUST NOW REPORTING THIS, BECAUSE I WAS NOT AWARE OF THIS SECTION OF YOUR WEBSITE. HOWEVER, I AM CERTAIN THIS HAPPENED DUE TO DEBRIS FROM THE RESURFACING PROJECT. *TR
Incident date: Jun 7, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WARNING INDICATOR AND THE VEHICLE FAILED TO RESTART. THE FAILURE HAD OCCURRED TWICE PREVIOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS INELIGIBL... Read more
Incident date: Apr 3, 2013
THE 2008 INFINITY QX56 HAS SUSPENSION AND STEERING FLAWS THAT ARE VERY DANGEROUS AND MAY LEAD TO A CRASH. CAR DRIVES AND HANDLES FINE BUT OVER ANY ROAD IMPERFECTION THE STEERING WHEEL SHIMMIES AND SHAKES AND FEELS LIKE YOU ARE ABOUT TO LOSE CONTROL. STEERING WHEEL MUST BE HELD BY TWO HANDS AND EVEN THEN FEELS LIKE REAR END IS JUMPING AND ABOUT TO SEPARATE FROM FRONT END. I REPLACED SHOCKS AND VARI... Read more
Incident date: Jun 5, 2013
I WAS DRIVING WITH MY FAMILY IN THE CAR AND EXITING OFF THE HIGHWAY. WHEN TRIED TO STOP FOR APPROACHING TRAFFIC MY BRAKE WARNING LIKE CAME ON THE BRAKE PEDAL BECAME UNRESPONSIVE. AS I PRESSED THE BRAKES I COULD HEAR A BROKEN SPRING KIND OF SOUND AND IT FELT LIKE THE ABS SYSTEM WAS TRYING TO KICK ON. THE CAR DID SLOW BUT THE BRAKES WERE AT ABOUT 20%. TO AVOID HITTING THE APPROACHING CARS I HAD TO S... Read more
Incident date: Sep 1, 2012
THE AIRBAG LIGHTS ARE SHOWING THAT THEY ARE NOT FUNCTIONING WHEN THERE IS AN ADULT IN THE PASSENGER SEAT. WE HAVE A VIDEO OF ME (AN ADULT) SITTING IN THE CAR WITH THE AIRBAG LIGHTS SHOWING THEY ARE OFF. THERE IS AN OPEN RECALL FOR A SIMILAR ISSUE WITH THE SAME MAKE, MODEL AND YEAR OF MY CAR. I HAVE TAKEN THE CAR IN TO INFINITI (MISSION VIEJO, CA) MULTIPLE TIMES AND THEY SAY THEIR DIAGNOSTICS S... Read more
Incident date: May 10, 2010
BRAKE PROBLEM USUALLY OCCURS WHEN DRIVING AT DIFFERENT SPEEDS, EVEN WHEN BACKING-UP. STEERING WHEEL BEGAN TO VIBRATE WHEN PRESSURE IS APPLIED TO THE BRAKE PEDAL, BRAKE DASH LIGHTS COMES ON AND THE BRAKE PEDAL PULSATES AND GOES ALL THE WAY DOWN, YOU CAN HEAR SOUND FROM THE FRONT BRAKES, RUBBING AND GRINDING LIKE IT NEEDS NEW BRAKE PADS THE VEHICLE FEELS LIKE IT HAS NO BRAKES AND IS HARD TO STOP. TH... Read more