Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 1, 2013
WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURN... Read more
Incident date: Apr 1, 2013
WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURN... Read more
Incident date: Dec 4, 2012
DRIVER SIDE SEAT TRACK LOOSE AND MOVES WHEN BRAKING OR ACCELERATING. VERY UNSTABLE AND HAS A HARD CLICK. BACK DOOR CANNOT BE LOCKED VIA THE BUTTONS AND MUST BE LOCKED THEN UNLOCKED MANUALLY. *JB
Incident date: Dec 4, 2012
DRIVER SIDE SEAT TRACK LOOSE AND MOVES WHEN BRAKING OR ACCELERATING. VERY UNSTABLE AND HAS A HARD CLICK. BACK DOOR CANNOT BE LOCKED VIA THE BUTTONS AND MUST BE LOCKED THEN UNLOCKED MANUALLY. *JB
Incident date: Jul 1, 2013
I CAN NO LONGER CONTROL THE A/C OR DEFROST OF MY CAR, WHICH IMPAIRS MY ABILITY TO SEE OUT MY WINDSHIELDS. ALL THE BUTTONS IN THE CENTER CONSOLE ARE INOPERABLE BECAUSE OF A CIRCUIT BOARD MALFUNCTION. SINCE I CANNOT CONTROL THE DEFROST, I CANNOT PASS THE STATE SAFETY INSPECTION. DEALER SAYS IT WILL COST BETWEEN $1300-2000 TO FIX. THERE WAS A RECALL ON MY CAR IN 2003 AND INFINITI SAYS THEY REPLAC... Read more
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Jul 25, 2013
TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASS... Read more
Crash
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT BUT INFORMED THE CONTACT THAT THE VIN WAS NOT LISTED UNDER NHTSA CAMPAIGN N... Read more
Incident date: Aug 6, 2013
MY ENTIRE CENTER CONSOLE GRADUALLY STOPPED WORKING. THE AC/CLIMATE CONTROL IS ALWAYS ON FULL-BLAST (NO WAY TO ADJUST IT OR TURN IT OFF). THE RADIO DOES NOT TURN ON OR OFF. THE GARAGE CONTROLS ARE NOT FUNCTIONAL. NONE OF THE LIGHTS APPEAR ON THE DASHBOARD. AFTER SPEAKING WITH TWO LOCAL DEALERSHIPS AND LOOKING UP INFORMATION ONLINE, I DISCOVERED THAT THIS SEEMS TO BE A VERY COMMON PROBLEM WITH THI... Read more
Incident date: Sep 3, 2012
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A TICKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MANIFOLD WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *JB
Incident date: Aug 15, 2012
THE AIR BAG SENSOR DEACTIVATION LIGHT IN THE INFINITI JX35 COMES ON WHEN MY WIFE (WHO WEIGHTS 130 POUNDS) OR ANY FEMALE PASSENGER OF SIMILAR SIZE SITS IN THE FRONT PASSENGER SEAT. SOMETIMES THE AIR BAG DEACTIVATION LIGHT STAYS ON FOR AS LONG AS 15 MINUTES. THIS HAS BEEN A CONSISTENT ISSUE EVER SINCE I PURCHASED THE VEHICLE IN JULY 2012. NO MATTER HOW MY WIFE SITS, THIS IS A PROBLEM. HOWEVER, WH... Read more
Incident date: Jun 12, 2013
I HAD THE OIL CHANGED IN JUNE 2013. IN EARLY JULY MY DAUGHTER SAID THAT THE ENGINE LIGHT CAME ON AND A DAY OR TWO LATER THE CAR WAS MAKING LOUD NOISES FROM UNDER THE HOOD. WE CHECKED THE OIL AND IT WAS BONE DRY. WE CHALKED IT UP TO THE LAST OIL CHANGE AS NOT HAVING ENOUGH OIL PUT IN IT. WELL, 5 WEEKS LATER THE SAME THING HAPPENED ALONG WITH THE OIL LIGHT. I CHECKED THE OIL AND IT'S BONE DRY. ALL ... Read more
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Jul 22, 2013
I WAS TRAVELING APPROX. 70 MPH ON THE INTERSTATE AND THE VEHICLE "JERKED", LOST POWER AND RE-ACCELERATED WITHOUT LOSING POWER. THE TCS OFF/SLIP AND SERVICE ENGINE SOON LIGHTS ALL CAME ON SIMULTANEOUSLY. I STOPPED BY THE STORE AND HAD DIFFICULTY STARTING THE CAR. I IMMEDIATELY DROVE TO ADVANCE AUTO PARTS TO HAVE IT "DIAGNOSED" BECAUSE IT WAS RIGHT ACROSS THE STREET. IT WAS DIAGNOSED AS A "CAM S... Read more
Incident date: Apr 1, 2013
ADULT FEMALE APPROX 115 LBS SITTING IN FRONT PASSENGER SEAT WHEN AIR BAG LIGHT STAYED ON, INDICATING AIR BAG WOULD NOT DEPLOY IN EVENT OF A CRASH. THIS HAS CONTINUED DESPITE BRINGING BACK TO DEALERSHIP, WHICH ADVISES WORKING AS INTENDED.
Incident date: Aug 15, 2012
CAR THIRD BRAKE LIGHT FAILS TO OPERATE
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Apr 12, 2010
A SAFETY RECALL NOTICE WAS ISSUED ON 7-12-10 INDICATING A POTENTIAL HAZARD FOR THE PASSENGER AIRBAG NOT TO ACTIVATE UPON A CRASH. APPARENTLY A REMEDY FOR THE PROBLEM WAS IDENTIFIED BY NISSAN/INFINITY AND WAS CARRIED OUT ON THE VEHICLE IN 2011. SUBSEQUENT TO THAT REPAIR I PURCHASED THE VEHICLE FROM ITS 2ND OWNER AND IN APPROXIMATELY JULY 2013 THE SAME PROBLEM REOCCURRED. THIS NECESSITATED MY VIS... Read more
Incident date: Mar 10, 2013
POWER DOORS, LOCKS AND WINDOWS STOPPED WORKING. KEYLESS ENTRY WOULDN'T WORK. DRIVER SIDE DOOR KEPT LOCKING ON ITS OWN AND KEY WOULDN'T UNLOCK IT. BATTERY KEPT DYING.
Incident date: Nov 1, 2012
THE PASSENGER SIDE AIRBAG DOES NOT OPERATE WHEN MY WIFE SITS IN THE SEAT. ACCORDING TO FEDERAL REGULATIONS, AN AIRBAG MUST BE OPERATIONAL FOR WOMAN WHO WEIGH 110 LBS. MY WIFE WEIGHS APPROXIMATELY 118 POUNDS AND IS 5 FEET 4 INCHES. I TOOK THE CAR TO THE DEALER ON NUMEROUS OCCASSIONS. THEY "ZERO-POINT" BALANCED THE SEAT BUT IT STILL DID NOT DETECT THAT MY WIFE WAS SITTING IN THE SEAT. WE TOOK A... Read more
Incident date: Feb 15, 2013
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT THERE WERE CRACKS IN THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Incident date: Aug 14, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT THE ILLUMINATION OF THE WARNING INDICATOR. THE ENGINE WAS RESTARTED AND THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED TWICE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND INFORMED... Read more
Incident date: Aug 23, 2013
DRIVING AT 10 MPH, THE ACCELERATOR NO LONGER REVS UP THE ENGINE. THE ENGINE STAYS AT IDLE SPEED ONLY. NO LIGHTS ON DASHBOARD. I PUT IT IN NEUTRAL, AND ENGINE REVS UP. I TURN IT OFF AND LET IT SIT FOR 15 - 30 MINUTES AND IT DRIVES FINE. *TR
Incident date: Aug 23, 2013
DRIVING AT 10 MPH, THE ACCELERATOR NO LONGER REVS UP THE ENGINE. THE ENGINE STAYS AT IDLE SPEED ONLY. NO LIGHTS ON DASHBOARD. I PUT IT IN NEUTRAL, AND ENGINE REVS UP. I TURN IT OFF AND LET IT SIT FOR 15 - 30 MINUTES AND IT DRIVES FINE. *TR
Incident date: Aug 15, 2013
WHEN TAKING MY 2007 INFINITI G35 COUPE IN FOR SERVICE, BOTH THE TECH AND MYSELF NOTICED A BAD POP WHEN OPENING THE HOOD OF THE CAR. THE TECH STATED THAT HE HAS SEEN THIS MANY TIMES WITH OTHER INFINITI CARS ESPECIALLY THOSE THAT ARE THE SAME MODEL. HE EXPLAINED TO ME WHAT WAS CAUSING THIS ISSUE. THE HINGES ARE CORRODING WHERE THEY ATTACH TO THE BODY OF THE CAR. BECAUSE OF THIS, WHEN THE HOOD IS OPE... Read more
Incident date: Apr 8, 2013
I BROUGHT A 2004 INFINITI FX35 IN 2010 AND I LOVE THIS SUV BUT THE ONLY ISSUE I HAVE IS THE DASHBOARD BUBBLED UP LIKE IT HAD BLISTERS. I CALLED AN INFINITI DEALER IN ALEXANDRIA VIRGINIA TO SEE IF THERE HAD BEEN A RECALL ON THE DASHBOARD AND I TALK TO [XXX] AND HE TOLD ME YES AND HE IS WILLING TO CHANGE THE DASHBOARD IF I GET APPROVAL FROM INFINITI CONSUMER AFFAIRS. APRIL 8, 2013, I CALLED AND TAL... Read more
Incident date: Jul 17, 2013
MY CAR HAS THE "DTC B1129 OR B1134" RELATED TO "ITB12-034B" AND "ITB10-036B" BUT WHEN I CALLED INFINITI DEALERSHIP, THEY SAID THAT MY CAR'S VIN DOES NOT APPLY. IT'S EXACTLY THE ISSUE DESCRIBED ON THE RECALL CAMPAIGN BULLETIN HOW DOES THIS NOT APPLY? IT'S THE DETERIORATION OF THE TERMINAL CONNECTOR THAT INCREASES IMPEDANCE ON THE HARNESS AND CAUSES THE AIRBAG LIGHT TO COME ON FALSELY BUT IT'S ENOUG... Read more
Incident date: Aug 2, 2013
THE AIRBAG LIGHT CAME ON WHEN I STARTED MY VEHICLE. IT IS ACTUALLY THE FRONT PASSENGER SIDE AIRBAG TURNED OFF CONSIDERING THERE WAS ADULT IN A SEAT. I CHECKED FOR THE RECALL AND FOUND MANY SIMILAR AIR BAG MALFUNCTIONS WITH THE SAME YEAR MAKE AND MODEL BUT INFINITI SAYS IT DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. THE PASSENGER FRONT SEAT OCCUPANCY SENSOR WENT OUT. AT THE PURCHASE OF MY VEHICLE I ... Read more
Incident date: Aug 2, 2013
THE AIRBAG LIGHT CAME ON WHEN I STARTED MY VEHICLE. IT IS ACTUALLY THE FRONT PASSENGER SIDE AIRBAG TURNED OFF CONSIDERING THERE WAS ADULT IN A SEAT. I CHECKED FOR THE RECALL AND FOUND MANY SIMILAR AIR BAG MALFUNCTIONS WITH THE SAME YEAR MAKE AND MODEL BUT INFINITI SAYS IT DOESN'T APPLY TO MY PARTICULAR VIN NUMBER. THE PASSENGER FRONT SEAT OCCUPANCY SENSOR WENT OUT. AT THE PURCHASE OF MY VEHICLE I ... Read more
Incident date: Feb 25, 2013
AFTER PARKING MY CAR (2006 INFINITI M35X) I WENT TO UNBUCKLE MY SEAT BELT AND TO OPEN THE DOOR, MY SEAT RECLINED WITHOUT PRESSING IT TO AND THE REAR OF MY DRIVER SEAT FELL BACK TO THE FLOOR BOARD. I DON'T WHY IT FELL FOR I ONLY WEIGHT 172 LBS EXACTLY. SO I'M NOT THE HEAVIEST. I WOULD OF BEEN SCARED IF IT FELL WHILE I WAS DRIVING BECAUSE I DON'T KNOW HOW I WOULD OF REACTED TO THE FAILURE OF MY SEA... Read more
Incident date: Jul 2, 2012
THE RADIO WILL NOT COME ON. CANNOT OPERATE AC OR HEATER. NO DEFROST. CANNOT OPERATE FROM STEERING WHEEL. STEREO CD PLAYER NOT WORKING. *TR
Incident date: Jul 2, 2012
THE RADIO WILL NOT COME ON. CANNOT OPERATE AC OR HEATER. NO DEFROST. CANNOT OPERATE FROM STEERING WHEEL. STEREO CD PLAYER NOT WORKING. *TR
Incident date: Jun 28, 2013
TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDEN... Read more
Incident date: Jun 28, 2013
TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDEN... Read more
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Jul 12, 2013
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Dec 3, 2012
AIR CONDITIONING/HEATING CONTROLS RUNNING FULL BLAST WITH ZERO ABILITY TO CONTROL. THIS IS A SAFETY ISSUE AS WINDOWS CANNOT BE DEFROSTED IN THE WINTER. RADIO NOT WORKING. INFINITI CORPORATION IS NOT WARRANTING THIS ISSUE, BUT REFERS CUSTOMERS TO LOCAL DEALERSHIPS. *TR
Incident date: Dec 3, 2012
AIR CONDITIONING/HEATING CONTROLS RUNNING FULL BLAST WITH ZERO ABILITY TO CONTROL. THIS IS A SAFETY ISSUE AS WINDOWS CANNOT BE DEFROSTED IN THE WINTER. RADIO NOT WORKING. INFINITI CORPORATION IS NOT WARRANTING THIS ISSUE, BUT REFERS CUSTOMERS TO LOCAL DEALERSHIPS. *TR
Incident date: Aug 8, 2013
VEHICLE STALLED WHILE IN MOTION CREATING A DANGER ON THE ROADWAY. RESTARTED, BUT THE ENGINE HESITATED BEFORE TURNING OVER. CHECK ENGINE, VDC & SLIP WARNING LIGHTS WERE DISPLAYED AND REMAINED ON. DEALER INSPECTED VEHICLE AND DETERMINED A FAULTY CAM SENSOR AND REMEDIED TO REPLACE COSTING ALMOST $500. THERE IS CURRENTLY A RECALL ON THE 2003 MODEL WHICH HAD THE SAME PROBLEM. RECALL #03V455000. I... Read more
Incident date: Aug 8, 2013
VEHICLE STALLED WHILE IN MOTION CREATING A DANGER ON THE ROADWAY. RESTARTED, BUT THE ENGINE HESITATED BEFORE TURNING OVER. CHECK ENGINE, VDC & SLIP WARNING LIGHTS WERE DISPLAYED AND REMAINED ON. DEALER INSPECTED VEHICLE AND DETERMINED A FAULTY CAM SENSOR AND REMEDIED TO REPLACE COSTING ALMOST $500. THERE IS CURRENTLY A RECALL ON THE 2003 MODEL WHICH HAD THE SAME PROBLEM. RECALL #03V455000. I... Read more
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN
Incident date: Aug 4, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SERVICE ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more
Incident date: Nov 1, 2012
AIR BAGS DO NOT ENGAGE WHEN MY WIFE SITS IN FRONT SEAT. SHE WEIGHS 100 POUNDS BUT I WOULD THINK AIR BAG SYSTEM SHOULD WORK FOR AN ADULT OF THIS SIZE. *TR
Incident date: Jul 13, 2013
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE... Read more
Incident date: Jul 13, 2013
AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE... Read more
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more