Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 28, 2013
I HAVE A 2006 MANUAL TRANSMISSION G35 THAT IS CONSUMING UP TO 2 QUARTS OF OIL EVERY 1000 MILES. I DID NOT REALIZE THIS WAS HAPPENING UNTIL MY ENGINE MADE A LOUD REPETITIVE TICKING NOISE AND WHEN I CHECKED THE OIL THERE WAS LESS THAN A QUART IN IT. I'VE SINCE CONTINUED TOPPING OFF MY OIL WEEKLY AND CONTACTED THE DEALERSHIPS. SINCE I AM OUT OF WARRANTY THE ONLY THING I CAN DO IS REPLACE THE BLOCK MY... Read more
Incident date: Dec 2, 2013
NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR
Crash
Incident date: Nov 25, 2013
INCIDENT HAPPENED ABOUT 9AM WITH TEMPERATURES IN LOW 30SF. AS I WAS PULLING OUT OF PARKING LOT,I HEARD WHAT SOUNDED LIKE GLASS TINKERING. IT GOT COLDER/MORE WINDY IN CAR & MORE LIGHT COMING FROM MOONROOF AREA. ABOUT 1/2MILE LATER AS I MAKE LEFT TURN I NOTICED WHAT LOOKED LIKE SMALL DARK CRYSTALS FLYING OFF TOP OF TRUNK AREA. I PULLED OVER, GOT & CHECKED BACK OF CAR. WHEN I WENT TO FRONT OF CAR,... Read more
Incident date: Oct 15, 2013
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND ENGAGED INTO LIMP MODE. THE VEHICLE WAS RE-STARTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Oct 15, 2013
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND ENGAGED INTO LIMP MODE. THE VEHICLE WAS RE-STARTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Aug 31, 2013
I'M THE SECOND OWNER THIS PARTICULAR VEHICLE, AND ALTHOUGH I DID NOT NOTICE THE PROBLEM SOONER, THE 3RD LIGHT ON MY 2004 G35 DOES NOT WORK (MY CAR DOES NOT HAVE THE SPOILER). WHAT I DID WAS PURCHASE A USED 3RD LIGHT FROM A SALVAGE YARD....AND IT DID WORK (BRIEFLY), NOW IT'S NOT WORKING.....SO I'M BACK TO SQUARE ONE. I THOUGHT THAT IT WAS UNUSUAL, SO I GOOGLED THE ISSUE AND MUCH TO SURPRISE CAME ... Read more
Incident date: Aug 31, 2013
I'M THE SECOND OWNER THIS PARTICULAR VEHICLE, AND ALTHOUGH I DID NOT NOTICE THE PROBLEM SOONER, THE 3RD LIGHT ON MY 2004 G35 DOES NOT WORK (MY CAR DOES NOT HAVE THE SPOILER). WHAT I DID WAS PURCHASE A USED 3RD LIGHT FROM A SALVAGE YARD....AND IT DID WORK (BRIEFLY), NOW IT'S NOT WORKING.....SO I'M BACK TO SQUARE ONE. I THOUGHT THAT IT WAS UNUSUAL, SO I GOOGLED THE ISSUE AND MUCH TO SURPRISE CAME ... Read more
Incident date: Nov 24, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION OR THE FAILURE OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 13V430000 (VEHICLE SPEED CONTROL) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUD... Read more
Incident date: May 16, 2012
2007 INFINITI M45. CONSUMER WRITES IN REGARDS TO AN ACCELERATION PEDAL SENSOR ISSUE RECALL NOTICE. *SMD THE CONSUMER STATED A YEAR AGO, WHILE DRIVING HOME, THE ACCELERATOR PEDAL STOPPED WORKING. THE CONSUMER IS SEEKING REIMBURSEMENT.
Incident date: Nov 14, 2013
THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THA... Read more
Incident date: Nov 22, 2013
I GOT IN THE CAR THIS MORNING AND MY SUNROOF WAS FINE. I PULLED OUT OF MY PARKING SPOT AND THAT WAS WHEN I HEARD THIS CRACKING SOUND. I GOT TO MY DESTINATION WHICH WAS LESS THAN 1/2 MILE AWAY, I PARKED THE CAR GOT OUT AND TOOK MY DAUGHTER INTO SCHOOL. THERE WAS NOTHING ON ABOVE MY CAR, I PARKED IN AN OPEN AREA. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR IT SOUNDED AS IF GLASS POPPED FROM SOM... Read more
Incident date: Nov 21, 2013
2007 INFINITI M35X, HAS A TRAMLINING ISSUE WITH THE STEERING RACK SYSTEM. TODAY WHILE DRIVING IT FORCED ME OUT OF MY LANE AND I NEARLY STRUCK THE ADJACENT VEHICLE. THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY CHILDREN. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Nov 21, 2013
2007 INFINITI M35X, HAS A TRAMLINING ISSUE WITH THE STEERING RACK SYSTEM. TODAY WHILE DRIVING IT FORCED ME OUT OF MY LANE AND I NEARLY STRUCK THE ADJACENT VEHICLE. THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY CHILDREN. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Nov 9, 2013
ON NOV.9 I WAS DRIVING HOME ON PATTERSONMILL RD. IN BARNWELL SC. A BUCK DEER HIT MY 1998 INFINITI QX4 I WENT OFF ROAD N HIT A TREE CUTTING IN HALF I WAS ABLE TO KICK OUT WINDSHIELD CRAWD OUT WENT TO NEIGHBORS HOME SHE CALLED FOR HELP MOREL TO STORY I HAVE A CRACK IN SKULL UNDER EYE CONTUSION AND CONCUSSION WITH CHRONIC PAIN UP DOWN MY SPINE I HAVE SURGERY ON MY ORBITAL FLOOR ON MONDAY PLEASE HELP ... Read more
Crash
1 injured
Incident date: Apr 9, 2013
WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80... Read more
Incident date: Apr 5, 2011
DRIVING NORTH ON I95 NEAR FAYETTEVILLE, CRUISING AT 75 MPH, HAD TO ACCELERATE SUDDENLY TO GET INTO LEFT LANE AHEAD OF OTHER TRAFFIC, AND MAKE ROOM FOR ON-RAMP CAR ENTERING HIGHWAY. WHEN I FLOORED THE ACCELERATOR, MY CAR ENGINE STOPPED IMMEDIATELY, AND I HAD TO COAST TO A STOP ON THE SHOULDER. I WAS ABLE TO CALL A TOW TRUCK, WHO DELIVERED ME TO A LOCAL AUTO REPAIR SHOP. THE SHOP MANAGER INFORMED M... Read more
Incident date: Apr 5, 2011
DRIVING NORTH ON I95 NEAR FAYETTEVILLE, CRUISING AT 75 MPH, HAD TO ACCELERATE SUDDENLY TO GET INTO LEFT LANE AHEAD OF OTHER TRAFFIC, AND MAKE ROOM FOR ON-RAMP CAR ENTERING HIGHWAY. WHEN I FLOORED THE ACCELERATOR, MY CAR ENGINE STOPPED IMMEDIATELY, AND I HAD TO COAST TO A STOP ON THE SHOULDER. I WAS ABLE TO CALL A TOW TRUCK, WHO DELIVERED ME TO A LOCAL AUTO REPAIR SHOP. THE SHOP MANAGER INFORMED M... Read more
Incident date: Nov 15, 2013
AFTER FILLING UP CAR AT GAS STATION, STARTED CAR AND BEGAN TO DRIVE AWAY, AFTER SHIFTING INTO DRIVE, WARNING LIGHTS CAME ON AND DAS DRIVE SYSTEM STOPPED WORKING CAUSING STEERING TO BECOME VERY DIFFICULT. (WOULD COMPARE IT TO DRIVING A CAR WITH POWER STEERING THAT FAILED.) DROVE A COUPLE OF BLOCKS, PULLED OVER AND TURNED OFF THE CAR. WAITED A MINUTE AND RE-STARTED THE CAR AND EVERYTHING WORKED, ... Read more
Incident date: Nov 14, 2013
THIRD BRAKE LIGHT DOESN'T WORK. BECOMING A COMMON PROBLEM WITH CARS WITHIN THIS MAKERS COMMUNITY. *TR
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35 X. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO BUCKLE AND PROCEEDED TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WAS CONTAMINATED DUE TO A RADIATOR COOLANT LEAK. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC FOR THE REPLACEMENT OF THE RADIATOR. T... Read more
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35 X. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO BUCKLE AND PROCEEDED TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WAS CONTAMINATED DUE TO A RADIATOR COOLANT LEAK. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC FOR THE REPLACEMENT OF THE RADIATOR. T... Read more
Incident date: Nov 5, 2013
DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST,... Read more
Incident date: Oct 20, 2013
OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET ... Read more
Incident date: Nov 1, 2013
THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR
Incident date: Nov 1, 2013
THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR
Incident date: Oct 20, 2013
THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO ... Read more
Incident date: Aug 31, 2013
MY PEDAL STOPPED WORKING, THEN IT CUT COMPLETELY OFF WHILE I WAS DRIVING ON A MAJOR HWY DOING 60MPH. I JUST RECEIVED A RECALL NOTICE IN THE EMAIL YESTERDAY 11.12.2013, NHTSA RECALL 13V-430, NOW, I SPOKE WITH A REP STATING I WILL RECEIVE ANOTHER NOTICE. THIS ACTION HAS ALREADY HAPPENED TO ME AND I HAVE REPLACED IT OUT OF MY OWN POCKET. I DO NOT SEE WHY I SHOULD HAVE TO WAIT ON A SECOND NOTICE. CLEA... Read more
Incident date: Aug 31, 2013
MY PEDAL STOPPED WORKING, THEN IT CUT COMPLETELY OFF WHILE I WAS DRIVING ON A MAJOR HWY DOING 60MPH. I JUST RECEIVED A RECALL NOTICE IN THE EMAIL YESTERDAY 11.12.2013, NHTSA RECALL 13V-430, NOW, I SPOKE WITH A REP STATING I WILL RECEIVE ANOTHER NOTICE. THIS ACTION HAS ALREADY HAPPENED TO ME AND I HAVE REPLACED IT OUT OF MY OWN POCKET. I DO NOT SEE WHY I SHOULD HAVE TO WAIT ON A SECOND NOTICE. CLEA... Read more
Incident date: Oct 20, 2013
THE ENTIRE COMPUTER ELECTRICAL SYSTEM FAILED AND OVERHEATED THE ELECTRICAL COMPONENTS CAUSING THE CAR TO DIE OUT AFTER WE RETURNED IT TO OUR GARAGE! THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED ONE OR TWO DAYS DEPENDING ON PART DELIVERY. IT HAS BEEN 8 DAYS SINCE DELIVERY AND WE ARE TOLD THE PART IS NOT AVAILABLE ANYWHERE AND ON BACK ORDER! THE ONLY REASON WE CAN THINK OF FOR A CRITICAL COMPONE... Read more
Incident date: Jun 25, 2013
TL* THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE FAILURE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE MANIFOLD SENSOR AND HO SENSOR WOULD NEED TO BE REPLACED. AFTER THE REPAIR THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AW... Read more
Incident date: Oct 20, 2013
THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT ... Read more
Incident date: Nov 4, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35 SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CLUTCH PEDAL FAILED TO OPERATE NORMALLY. THE CONTACT ALSO MENTIONED THAT HE HAD TO BURN THE CLUTCH AND GRIND THE GEARS IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT CLUTCH SLAVE CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRE... Read more
Incident date: Nov 7, 2012
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DASH BOARD CRACKED. THE CONTACT MENTIONED THAT HE WAS VERY CONCERNED SINCE HE BELIEVED IT WOULD AFFECT THE AIR BAGS IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE F... Read more
Incident date: Dec 4, 2012
MY WIFE CAME HOME FROM WORK AND INFORMED ME THAT HER SEAT WAS LEANING TO THE RIGHT. I TOOK A LOOK AT THE SEAT, AND TOOK IT TO THE DEALER THE NEXT DAY, I WAS INFORMED THAT IT WAS OUT OF WARRANTY AND WOULD BE MY RESPONSIBILITY TO HAVE IT REPAIRED. AFTER A FEW ATTEMPTS TO WORK A DEAL OUT WITH HE DEALER, I WAS TOLD BY ONE OF THE EMPLOYEES THAT I WAS NOT THE ONLY ONE HAVE THIS PROBLEM. ONCE AGAIN THE... Read more
Incident date: Nov 1, 2013
THE PASSENGER DASHBOARD ON MY INFINITI IS CRACKING AND INFINITI WILL NOT WARRANTY PART. THE CRACK IS OCCURRING OVER THE PASSENGER AIRBAG AND I AM CONCERNED FOR THE SAFETY AND SECURITY OF MY FAMILY. RESOLUTION HAS BEEN UNSUCCESSFUL AND I FEEL THAT INFINITI HAS SOLD ME AN INFERIOR PRODUCE EVEN IF OUT OF WARRANTY. THE YEAR OF THE VEHICLE IS 2008, AND THERE SHOULD NOT BE THESE KINDS OF DETERIORATION O... Read more
Incident date: Nov 1, 2013
THE PASSENGER DASHBOARD ON MY INFINITI IS CRACKING AND INFINITI WILL NOT WARRANTY PART. THE CRACK IS OCCURRING OVER THE PASSENGER AIRBAG AND I AM CONCERNED FOR THE SAFETY AND SECURITY OF MY FAMILY. RESOLUTION HAS BEEN UNSUCCESSFUL AND I FEEL THAT INFINITI HAS SOLD ME AN INFERIOR PRODUCE EVEN IF OUT OF WARRANTY. THE YEAR OF THE VEHICLE IS 2008, AND THERE SHOULD NOT BE THESE KINDS OF DETERIORATION O... Read more
Incident date: Oct 17, 2013
TL* THE CONTACT OWNS A 2006 INFINTI M45. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE SUDDENLY STALLED AFTER THE ACCELERATOR PEDAL WAS RELEASED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 13V430000 (SPEED CONTROL) BECAUSE THEY DID NOT KNOW HOW TO PERFORM THE REP... Read more
Incident date: Sep 15, 2011
THE EXHAUST MANIFOLDS ARE DEFECTIVE WHICH CREATES NOISE AND ALLOWS FUMES TO ESCAPE. INFINITI ADMITS THEY ARE DEFECTIVE BUT THEY WANT $2,800 TO $4,000 TO REPLACE THEM. THIS SHOULD BE CONSIDERED A SAFETY HAZARD AND INFINITI SHOULD REPLACE THEM FREE OF CHARGE. *TR
Incident date: Nov 1, 2009
I RECENTLY RECEIVED A RECALL NOTICE REGARDING MY 2006 INFINITI M45. IT STATES THE VEHICLE GOES INTO "LIMP HOME MODE" DUE TO A DEFECTIVE ACCELERATOR PEDAL SENSOR/ECU SETTING. I TOOK THE VEHICLE TO PARK PLACE INFINITI IN LAS VEGAS, NV FOR RECALL REPAIRS. THEY SAID MY VEHICLE DOES NOT FALL INTO THE RANGE OF VIN #'S ASSOCIATED WITH THE PROBLEM AND TO COME BACK LATER IF I RECEIVE FURTHER NOTICE. I ... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
Nov 4, 2013
Incident date: Sep 1, 2012
MY 2008 INFINITI IS TRAMLINING TO THE RIGHT. I HAVE HAD 4 WHEEL ALIGNMENTS OVER THE PAST YEAR, 3 OF THEM AT THE INFINITI DEALERSHIP AND THE PROBLEM STILL OCCURS. THIS IS A VERY UNSAFE WAY TO HAVE TO DRIVE. PLEASE NOTE, AS I ENTERED INFORMATION THROUGH YOUR DROP BOXES, THE MODEL NUMBER OF MY VEHICLE IS NOT LISTED. THIS IS A PROBLEM WITH THE STEERING ASSEMBLY OF THE VEHICLE. THAT COMPONENT IS NOT ... Read more
Incident date: May 1, 2011
THIS IS REGARDING THE INFINITI VQ ENGINE AND ITS OIL CONSUMPTION PROBLEM. I OWN A 2004 G35X I PAID FOR AND ITS SITS WITH THE BIGGEST OIL CONSUMPTION PROBLEM DUE TO NISSIANS PROBLEM WITH THE VQ ENGINES AT THE TIME OF THE MAKE. MANY PEOPLE HAVE THIS SAME PROBLEM. VERY MANY PEOPLE! I DONT FIND THIS FAIR AT ALL. I WOULD LIKE TO TALK TO SOMEONE REGARDING THIS SITUATION AND COME TO A CONCLUSION. PLZ *T... Read more
Incident date: Nov 1, 2013
AS REPORTED BY OTHERS, THIS VEHICLE'S DRIVER'S SEAT IS UNSTABLE AND MOVES FORWARD UPON BRAKING. *TR
Incident date: Nov 1, 2013
AS REPORTED BY OTHERS, THIS VEHICLE PULLS HARD TO THE LEFT WHEN BRAKING. SHOP INSPECTION REPORTS THAT THE CAR'S ALIGNMENT AND BRAKES ARE FINE. *TR
Incident date: Nov 1, 2013
THE BUILT-ON RUNNING BOARDS (THESE ARE NOT AN ADD-ON FEATURE TO THE VEHICLE, BUT CAME STANDARD ON ALL QX-4S) HAVE BRACKETS AND A TUBULAR STEEL SUPPORT BEAMS THAT SUPPORT THE WEIGHT OF ANY PASSENGER STEPPING ON THEM TO ENTER THE VEHICLE. THE SUPPORT BEAM AND SUPPORT BRACKETS HAVE ENTIRELY RUSTED AWAY; THERE IS LITTLE TO NO OTHER RUST ON OTHER AREAS OF THE VEHICLE. A LOCAL BODY SHOP IDENTIFIED AND... Read more
Incident date: Nov 1, 2013
THE BUILT-ON RUNNING BOARDS (THESE ARE NOT AN ADD-ON FEATURE TO THE VEHICLE, BUT CAME STANDARD ON ALL QX-4S) HAVE BRACKETS AND A TUBULAR STEEL SUPPORT BEAMS THAT SUPPORT THE WEIGHT OF ANY PASSENGER STEPPING ON THEM TO ENTER THE VEHICLE. THE SUPPORT BEAM AND SUPPORT BRACKETS HAVE ENTIRELY RUSTED AWAY; THERE IS LITTLE TO NO OTHER RUST ON OTHER AREAS OF THE VEHICLE. A LOCAL BODY SHOP IDENTIFIED AND... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT
Nov 1, 2013
Incident date: Nov 1, 2013
MY VEHICLE PULLS IN BOTH DIRECTIONS ON THE FREEWAY. THIS MORNING, IT PULLED TO THE RIGHT VERY HARSHLY AND I ALMOST HIT THE VEHICLE NEXT TO ME. THIS HAPPENS DAILY AND IN BOTH DIRECTIONS WHEN I DRIVE OVER THE SMALLEST IMPERFECTIONS IN THE ROAD. I HAVE TWO VEHICLES AND DRIVE THEM BOTH ON THE SAME ROUTE TO WORK, MY OTHER VEHICLE DOES NOT DO THIS AT ALL WHEN DRIVING IN THE SAME EXACT LANES. THERE IS SO... Read more
Incident date: Nov 1, 2013
MY VEHICLE CONSTANTLY PULLS LEFT AND RIGHT AT HIGH SPEEDS WITH THE SLIGHTEST ROAD IMPERFECTION. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE VEHICLE. I HAVE THE VEHICLE ALIGNED, TIRES REPLACED WITH A DIFFERENT BRAND AND AIRED UP TO THE PROPER PRESSURE. IT IS NOT A PROBLEM WITH THE TIRES, BUT WITH THE VEHICLE ITSELF. IT IS VERY DANGEROUS AND INFINIT WON'T DO ANYTHING TO HELP. *TR
Incident date: Nov 1, 2013
MY VEHICLE CONSTANTLY PULLS LEFT AND RIGHT AT HIGH SPEEDS WITH THE SLIGHTEST ROAD IMPERFECTION. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE VEHICLE. I HAVE THE VEHICLE ALIGNED, TIRES REPLACED WITH A DIFFERENT BRAND AND AIRED UP TO THE PROPER PRESSURE. IT IS NOT A PROBLEM WITH THE TIRES, BUT WITH THE VEHICLE ITSELF. IT IS VERY DANGEROUS AND INFINIT WON'T DO ANYTHING TO HELP. *TR
Incident date: Aug 9, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 60 MPH, THE CONTACT STATED THAT THE VEHICLE FAILED TO INCREASE SPEED DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE CHECK ENGINE, VOC AND THE SLIP WARNING LAMP ILLUMINATED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL FAILED TO SUBMIT THE PROPER SIGNALS TO INCREASE ... Read more
Incident date: Oct 7, 2013
JUST RECENTLY WHILE I WAS DRIVING MY RADIO AND A/C UNIT ON THE DASHBOARD BLANKED OUT AND STOPPED WORKING. RIGHT AFTER ABOUT A MINUTE LATER THE A/C CAME ON FULL BLAST WITH THE TEMPERATURE AT 68 ALONG WITH THE RADIO PLAYING. AT THAT TIME I WAS ONLY ABLE TO OPERATE THE RADIO FROM THE STEERING WHILE. THIS MAKES ME REALLY NERVOUS BECAUSE I WILL SOON NEED TO USE MY DEFROSTER DUE TO THE CLIMATE CHANGE... Read more