Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 3, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CLIMATE CONTROL THERMOSTAT AND RADIO FAILED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE CIRCUIT BOARD NEEDED BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Incident date: Jan 8, 2014
RECALL WORK DONE ON 01/08/2014 AT INTERNATION INFINITI WAUKESHA, WI DEALERSHIP. 01/09/14 FAINT BURNING SMELL NOTICED, AGAIN ON 01/11/2014 FAINT BURNING SMELL NOTCIED. THEN ON 01/14/2014 LOTS OF DASHLIGHTS LIKE ABS, CRUISE CONTROL, VDC, SLIP, BRAKE LIGHTS ALL FLASHING ON/OFF WHILE SPEEDOMETER FLIPPING UP & DOWN FROM SPEED CAR GOING TO ZERO, NOTHING IN BETWEEN. BROUGHT CAR BACK TO DEALERSHIP 01/15/2... Read more
Incident date: Jun 1, 2012
WHILE DRIVING THE VEHICLE AND PRESSING ON THE BRAKES THERE IS A LOUD CRANKING, GRINDING NOISE AND THE BRAKES APPEAR TO LOCK UP. THE SLIP, VDC OFF AND BRAKE LIGHTS ILLUMINATE ON THE DASHBOARD. I WILL USUALLY HAVE TO TURN THE VEHICLE OFF AND BACK ON FOR THE LIGHTS TO GO OFF AND TO DRIVE THE VEHICLE. THIS WORKS INTERMITTENTLY. *TR
Incident date: Dec 2, 2013
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE PASSENGER'S SIDE AIR BAG SEAT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT R... Read more
Incident date: Jan 10, 2014
I GOT MY CAR IN APRIL 2013 NOT A YEAR YET. I WAS AT WORK WHEN THEY SAID THE LIGHT STARTED TO BLINK AND THEN THE ALARM STARTED TO GO OFF WHEN THE SECURITY CAME BY AROUND IT WAS SMOKING AND ON FIRE IT WAS COMING FROM THE HOOD. THE POLICE AND FIRE STATION SAID THEY THINK IT WAS A ELECTRIC PROBLEMS. I REALLY DON'T KNOW WHAT I SHOULD DO NOW. *TR
Fire
Incident date: Jan 10, 2014
I GOT MY CAR IN APRIL 2013 NOT A YEAR YET. I WAS AT WORK WHEN THEY SAID THE LIGHT STARTED TO BLINK AND THEN THE ALARM STARTED TO GO OFF WHEN THE SECURITY CAME BY AROUND IT WAS SMOKING AND ON FIRE IT WAS COMING FROM THE HOOD. THE POLICE AND FIRE STATION SAID THEY THINK IT WAS A ELECTRIC PROBLEMS. I REALLY DON'T KNOW WHAT I SHOULD DO NOW. *TR
Fire
Incident date: Jul 8, 2013
THE PASSENGER SIDE AIRBAG "OFF" LIGHT COMES ON INTERMITTENTLY WHEN THERE IS A FRONT ADULT PASSENGER IN THE SEAT. BOTH MYSELF (145#) AND MY 13 YEAR OLD SON (115#) HAVE HAD IT OCCUR ON MULTIPLE OCCASIONS. I HAVE TAKEN IT TO THE DEALER TWICE (7/8/13 AND 1/6/14) AND WAS TOLD THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. DEALERSHIP STATED THE INFINITI CORPORATE OFFICE FLEW IN A TECHNICIAN TO LOOK ... Read more
Incident date: Dec 18, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL) AND TOOK THE VEHICLE TO THE DEALER FOR THE REMEDY REPAIR. THE CONTACT STATED THAT THE RECALL WAS QUOTED AS A THREE HOUR REPAIR HOWEVER, HIS REPAIR ONLY TOOK ONE HOUR. THE CONTACT DID NOT BELIEVE THAT THE DEFECT HAD BEEN ADDRESSED CORRECTLY. THE MANUFACTURER WAS NO... Read more
Incident date: Jan 13, 2014
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WELL... Read more
Incident date: Oct 24, 2013
THE PASSENGER SIDE AIR BAG LIGHT REMAINS ON EVEN THOUGH THE SEAT IS OCCUPIED. THAT MEANS THAT THE AIR BAG IS NOT OPERATIONAL EVEN THOUGH THE SEAT IS OCCUPIED. I NOTICED THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. *TR
Incident date: Oct 24, 2013
THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER ... Read more
Incident date: Oct 24, 2013
THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER ... Read more
Incident date: Oct 21, 2013
PASSENGER SIDE AIR BAG LIGHT ON WITH AN ADULT SEATED. THE DEALER SAID NO CODES NO PROBLEM FOUND. THE AIR BAG LIGHT WILL GO OUT AFTER SEVERAL MILES. IT HAS BEEN IN 3 OR 4 TIMES TO THE DEALER AND NOT REPAIRED OR ANY PARTS REPLACED. UNSAFE. *TR
Incident date: Dec 20, 2013
PASSENGER AIR BAG LIGHT GOES ON AND OFF OCCASIONALLY. MY DAUGHTER IS 115 POUNDS AND WE HAD MULTIPLE CARS AND HER WAIT WAS NEVER AN ISSUE. WE TOOK VEHICLE TO INFINITY AND THEY REPLACED SENSOR BUT AFTER A WEEK SAME PROBLEM TOOK CAR BACK NO RESOLUTION YET. I KNOW THEY HAD RECALL FOR THE SAME PROBLEM ON JX 35. *TR
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE COLD WEATHER CAUSED THE POWER STEERING SYSTEM TO MALFUNCTION. THE DEALER DID NOT PERFORM ANY REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 5,000. ..UPDATED 02-28-14 *BF
Incident date: Jan 11, 2014
WHEN CHANGING A TIRE NOTICED THE SCREW BOLT ON THE FACTORY JACK WOULD SLIGHTLY ROTATE COUNTER CLOCKWISE DURING STOPS WHEN LIFTING THE CAR. UPON LOWERING THE CAR AFTER INSTALLING THE SPARE AND APPROXIMATELY HALF WAY THROUGH LOWERING THE VEHICLE, THE JACK WAS NOT ABLE TO HOLD THE WEIGHT OF THE CAR AND THE SCREW BOLT RAPIDLY SPUN COUNTER CLOCKWISE AND THE CAR FEEL SUDDENLY. CONCERNED ABOUT A POSSIBLE... Read more
Incident date: Oct 17, 2013
AS WITH INNUMERABLE OWNERS OF THIS 6 SPEED MANUAL TRANSMISSION (6MT), I AM CONSISTENTLY EXPERIENCING A GRINDING AND CRUNCHING SOUND/FEELING WHEN SHIFTING INTO 5TH GEAR AT NORMAL SPEEDS. UNLESS I VERY SLOWLY (GRANNY SHIFT) OR DOUBLE CLUTCH, THIS GRINDING/CRUNCHING SOUND WILL BE HEARD AND FELT. ACCORDING TO WEB SEARCHES, THIS TRANSMISSION DAMAGING ISSUE HAS BEEN REPORTED BY MANY OTHER CUSTOMERS AND ... Read more
Incident date: Jan 7, 2014
Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE ST... Read more
Incident date: Jan 7, 2014
Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE ST... Read more
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Nov 4, 2013
ON NOV. 4TH, 2013, I WAS DRIVING MY CHILD TO SCHOOL. I BEGAN TO TURN LEFT & THE CAR SUDDENLY JERKED US TO THE LEFT & THEN WENT OUT OF CONTROL. AS WE WERE JERKED TO THE LEFT, I FELT THE STEERING WHEEL JERK AND THEN IT STARTED SPINNING LIKE A TOP. THERE WAS NO WAY TO CONTROL THE STEERING. WE SLAMMED INTO AN EMBANKMENT AND MY 7 YR OLD DAUGHTER HIT HER HEAD. ONCE WE GOT HOME, I CONTACTED A MECHANIC WH... Read more
Crash
1 injured
Incident date: Jan 1, 2010
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE T... Read more
Incident date: Jan 1, 2010
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE T... Read more
Incident date: Sep 5, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BECAUSE THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME OF DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Jan 7, 2014
ADAPTIVE STEERING FAILED WHILE BACKING UP CAR AND WAS NOT ABLE TO TURN WHEEL. I STOPPED THE CAR, RESTARTED THE ENGINE AND IT WORKED AGAIN. THE OUTSIDE TEMP WAS 9F, THE MESSAGE INDICATED A "SYSTEM MALFUNCTION" AND REFERRED ME TO THE OWNER'S MANUAL. *TR
Incident date: Nov 27, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL FAILED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT HAD TO CRASH INTO SAND AND ROAD GRAVEL TO AVOID A REAR END CRASH WITH ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CENTRAL COMPUTER SYSTEM ... Read more
Crash
Incident date: Dec 23, 2013
PURCHASED NEW INFINITI Q50, DROVE THE CAR FOR 3 WEEKS FOR A TOTAL OF ABOUT 900 MILES. ONE DAY I STARTED THE ENGINE AN ATTEMPTED TO DRIVE OUT OF PARKING LOT, STEERING WHEEL WAS DIFFICULT TO TURN. A MESSAGE APPEARED ON DASHBOARD STATING "WARNING CHASSIS CONTROL SYSTEM ERROR - SEE OWNER'S MANUAL". THREE OTHER LIGHTS APPEARED ON DASH BOARD, ONE WITH A STEERING WHEEL AND EXCLAMATION POINT, ANOTHER ... Read more
Incident date: Jan 7, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE POWER STEERING ASSIST FAILED, CAUSING THE STEERING WHEEL TO SEIZE AND BECOME UNALIGNED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS DID NOT ILLUMINATE UNTIL AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DIAGNOSED BY THE DEALER AS THE STEERING SOFTWARE NEEDING AN UPDATE. THE CONTACT WAS ALSO ADV... Read more
Incident date: Jan 7, 2014
DIRECT ADAPTIVE STEERING BECAME EXTREMELY STIFF WHILE BACKING OUT OF PARKING SPOT AFTER SITTING OVERNIGHT AT ZERO DEGREE TEMPERATURES. MULTIPLE RESTARTS DID NOT REMEDY THE SITUATION (CHASSIS CONTROL SYSTEM ERROR REMAINED ILLUMINATED). ENDED UP TOWING THE VEHICLE TO THE DEALERSHIP. DEALERSHIP MENTIONED THERE WAS RECALL AND A SOFTWARE FIX YET I NEVER RECEIVED A NOTIFICATION. STILL WAITING FOR CON... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 6, 2014
WHILE BACKING OUT OF A PARKING SPACE, NOTICED THAT THE STEERING WHEEL WAS EXTREMELY STIFF AND THE CAR WOULD NOT CHANGE DIRECTION. AFTER I PULLED BACK INTO THE SPACE, I NOTICED TWO ADDITIONAL LIGHTS ON THE DASHBOARD: STEERING WHEEL WITH AN EXCLAMATION MARK, AND THE CAR WITH THE WHEELS SLIPPING BEHIND IT. CAR HAD BEEN SITTING FOR ABOUT 75 MINUTES AND TEMPERATURE AT THE TIME WAS -5. ON THE PREVIOU... Read more
Incident date: Jan 7, 2014
BACKING OUT OF DRIVEWAY WHEN ALL OF A SUDDEN I COULDN'T TURN THE STEERING WHEEL NO MATTER HOW MUCH PRESSURE I EXERTED. COMPLETE CRITICAL MALFUNCTION OF THE STEERING. TURNED CAR OFF AND RESTARTED. NO CHANGE IN CONDITION. AFTER SEVERAL MINUTES, RESTARTED CAR AND STEERING APPEARED NORMAL. BROUGHT THE CAR TO SERVICE DEPARTMENT OF DEALER FROM WHERE I PURCHASED CAR. INITIALLY ADVISED BY SERVICE MA... Read more
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING SYSTEM FAILED. THE CONTACT STATED THAT WHEN HE TURNED THE STEERING WHEEL TO THE LEFT IT CONTINUED TO DRIVE STRAIGHT. THE IDENTICAL FAILURE OCCURRED WHEN THE CONTACT SHIFT THE VEHICLE INTO PARK. THE WARNING LIGHTS ALSO ILLUMINATED. THE DEALER TOWED THE VEHICLE FROM A PARKING LOT; HO... Read more
Incident date: Jan 1, 2014
MY BRAND NEW INFINITI Q50, WITH DIRECTIVE ADAPTIVE STEERING, HAD LESS THAN 200 MILES ON IT. STARTED IT UP (IN COLD WEATHER, PROBABLY AROUND 20) AND THE POWER STEERING WARNING LIGHT WAS ON AND THE POWER STEERING WAS DISABLED. WAITED A MINUTE OR TWO FOR IT TO WARM UP, AND THE CHASSIS CONTROL SYSTEM WARNING LIGHT CAME ON AS WELL. TURNED OFF CAR, TURNED IT BACK ON AND POWER STEERING WAS WORKING. TOO... Read more
Incident date: Jan 3, 2014
DIRECT ADAPTIVE STEERING SYSTEM FAILS AT STARTUP ALONG WITH COLLISION IMMINENT BRAKING SYSTEM (OR MAYBE VICE VERSA). FAILURE OCCURRED 2X, BUT NEVER WHEN THE VEHICLE WAS COLD. TURNING OFF ALL ACTIVE SAFETY SYSTEMS AND THEN RESTARTING THE VEHICLE APPEARS TO REMEDY THE PROBLEM. RESTARTING ALONE WAS NOT EFFECTIVE. VEHICLE IS CURRENTLY AT OUR LOCAL DEALERSHIP AND IS HAVING MULTIPLE CONTROL MODULES ... Read more
Incident date: Jan 3, 2014
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A GARAGE WALL. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 40,000.
Crash
Incident date: Jan 3, 2014
PLEASE REFER TO YOUR CAMPAIGN NUMBER I3V588000. IT APPEARS THAT MORE CARS ARE AFFECTED THAN ORIGINALLY THOUGHT. MY CAR IS EXPERIENCING THE SAME PROBLEM BUT HAS NOT BEEN RECALLED. SUPPOSEDLY, INFINITI RECALLED ALL 23 CARS THAT WERE AFFECTED. THERE ARE OBVIOUSLY MANY MORE VEHICLES EQUIPPED WITH DAS THAT ARE EXPERIENCING THIS PROBLEM. *TR
Incident date: Jan 3, 2014
PLEASE REFER TO YOUR CAMPAIGN NUMBER I3V588000. IT APPEARS THAT MORE CARS ARE AFFECTED THAN ORIGINALLY THOUGHT. MY CAR IS EXPERIENCING THE SAME PROBLEM BUT HAS NOT BEEN RECALLED. SUPPOSEDLY, INFINITI RECALLED ALL 23 CARS THAT WERE AFFECTED. THERE ARE OBVIOUSLY MANY MORE VEHICLES EQUIPPED WITH DAS THAT ARE EXPERIENCING THIS PROBLEM. *TR
Incident date: Jan 5, 2014
IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTAR... Read more
Incident date: Jan 5, 2014
IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTAR... Read more
Incident date: Jan 5, 2014
SAME ISSUE AS A COMPLAINT PREVIOUSLY POSTED ON YOUR SITE RE: 2014 INFINITI Q50: STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN ATTEMPTING TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. WILL CONTACT DEALER FOR SERVICE WE WERE NOT AWARE OF ANY NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOW... Read more
Incident date: Jan 5, 2014
SAME ISSUE AS A COMPLAINT PREVIOUSLY POSTED ON YOUR SITE RE: 2014 INFINITI Q50: STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN ATTEMPTING TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. WILL CONTACT DEALER FOR SERVICE WE WERE NOT AWARE OF ANY NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOW... Read more
Incident date: Dec 27, 2013
TOOK OUR CAR IN FOR INSPECTION AND MECHANIC POINTED OUT THAT ALL 4 TIRES WERE DRY ROTTED AND NEEDED TO BE REPLACED IMMEDIATELY BECAUSE IT IS DANGEROUS TO DRIVE WITH THESE TIRES. CAR IS A 2012 INFINITY GX25 AND CAR HAS ONLY 18,000 MILES ON IT. BOTH CAR DEALER AND GOODYEAR STORE SAID THEY WERE NOT RESPONSIBLE. BECAUSE OF DANGER, WE ARE HAVING THE TIRES REPLACED. *TR
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE BEGAN SHAKING VIGOROUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE CAM SHAFT INTAKE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STA... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE BEGAN SHAKING VIGOROUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE CAM SHAFT INTAKE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STA... Read more