Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 7, 2012
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DASH BOARD CRACKED. THE CONTACT MENTIONED THAT HE WAS VERY CONCERNED SINCE HE BELIEVED IT WOULD AFFECT THE AIR BAGS IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE F... Read more
Incident date: Nov 1, 2013
THE PASSENGER DASHBOARD ON MY INFINITI IS CRACKING AND INFINITI WILL NOT WARRANTY PART. THE CRACK IS OCCURRING OVER THE PASSENGER AIRBAG AND I AM CONCERNED FOR THE SAFETY AND SECURITY OF MY FAMILY. RESOLUTION HAS BEEN UNSUCCESSFUL AND I FEEL THAT INFINITI HAS SOLD ME AN INFERIOR PRODUCE EVEN IF OUT OF WARRANTY. THE YEAR OF THE VEHICLE IS 2008, AND THERE SHOULD NOT BE THESE KINDS OF DETERIORATION O... Read more
Incident date: Nov 1, 2013
THE PASSENGER DASHBOARD ON MY INFINITI IS CRACKING AND INFINITI WILL NOT WARRANTY PART. THE CRACK IS OCCURRING OVER THE PASSENGER AIRBAG AND I AM CONCERNED FOR THE SAFETY AND SECURITY OF MY FAMILY. RESOLUTION HAS BEEN UNSUCCESSFUL AND I FEEL THAT INFINITI HAS SOLD ME AN INFERIOR PRODUCE EVEN IF OUT OF WARRANTY. THE YEAR OF THE VEHICLE IS 2008, AND THERE SHOULD NOT BE THESE KINDS OF DETERIORATION O... Read more
Incident date: Oct 17, 2013
TL* THE CONTACT OWNS A 2006 INFINTI M45. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE SUDDENLY STALLED AFTER THE ACCELERATOR PEDAL WAS RELEASED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE COULD NOT BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 13V430000 (SPEED CONTROL) BECAUSE THEY DID NOT KNOW HOW TO PERFORM THE REP... Read more
Incident date: Sep 15, 2011
THE EXHAUST MANIFOLDS ARE DEFECTIVE WHICH CREATES NOISE AND ALLOWS FUMES TO ESCAPE. INFINITI ADMITS THEY ARE DEFECTIVE BUT THEY WANT $2,800 TO $4,000 TO REPLACE THEM. THIS SHOULD BE CONSIDERED A SAFETY HAZARD AND INFINITI SHOULD REPLACE THEM FREE OF CHARGE. *TR
Incident date: Dec 4, 2012
MY WIFE CAME HOME FROM WORK AND INFORMED ME THAT HER SEAT WAS LEANING TO THE RIGHT. I TOOK A LOOK AT THE SEAT, AND TOOK IT TO THE DEALER THE NEXT DAY, I WAS INFORMED THAT IT WAS OUT OF WARRANTY AND WOULD BE MY RESPONSIBILITY TO HAVE IT REPAIRED. AFTER A FEW ATTEMPTS TO WORK A DEAL OUT WITH HE DEALER, I WAS TOLD BY ONE OF THE EMPLOYEES THAT I WAS NOT THE ONLY ONE HAVE THIS PROBLEM. ONCE AGAIN THE... Read more
Incident date: Nov 1, 2009
I RECENTLY RECEIVED A RECALL NOTICE REGARDING MY 2006 INFINITI M45. IT STATES THE VEHICLE GOES INTO "LIMP HOME MODE" DUE TO A DEFECTIVE ACCELERATOR PEDAL SENSOR/ECU SETTING. I TOOK THE VEHICLE TO PARK PLACE INFINITI IN LAS VEGAS, NV FOR RECALL REPAIRS. THEY SAID MY VEHICLE DOES NOT FALL INTO THE RANGE OF VIN #'S ASSOCIATED WITH THE PROBLEM AND TO COME BACK LATER IF I RECEIVE FURTHER NOTICE. I ... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Nov 4, 2013
Incident date: Sep 1, 2012
MY 2008 INFINITI IS TRAMLINING TO THE RIGHT. I HAVE HAD 4 WHEEL ALIGNMENTS OVER THE PAST YEAR, 3 OF THEM AT THE INFINITI DEALERSHIP AND THE PROBLEM STILL OCCURS. THIS IS A VERY UNSAFE WAY TO HAVE TO DRIVE. PLEASE NOTE, AS I ENTERED INFORMATION THROUGH YOUR DROP BOXES, THE MODEL NUMBER OF MY VEHICLE IS NOT LISTED. THIS IS A PROBLEM WITH THE STEERING ASSEMBLY OF THE VEHICLE. THAT COMPONENT IS NOT ... Read more
Incident date: Nov 1, 2013
AS REPORTED BY OTHERS, THIS VEHICLE'S DRIVER'S SEAT IS UNSTABLE AND MOVES FORWARD UPON BRAKING. *TR
Incident date: May 1, 2011
THIS IS REGARDING THE INFINITI VQ ENGINE AND ITS OIL CONSUMPTION PROBLEM. I OWN A 2004 G35X I PAID FOR AND ITS SITS WITH THE BIGGEST OIL CONSUMPTION PROBLEM DUE TO NISSIANS PROBLEM WITH THE VQ ENGINES AT THE TIME OF THE MAKE. MANY PEOPLE HAVE THIS SAME PROBLEM. VERY MANY PEOPLE! I DONT FIND THIS FAIR AT ALL. I WOULD LIKE TO TALK TO SOMEONE REGARDING THIS SITUATION AND COME TO A CONCLUSION. PLZ *T... Read more
Incident date: Nov 1, 2013
AS REPORTED BY OTHERS, THIS VEHICLE PULLS HARD TO THE LEFT WHEN BRAKING. SHOP INSPECTION REPORTS THAT THE CAR'S ALIGNMENT AND BRAKES ARE FINE. *TR
Incident date: Nov 1, 2013
THE BUILT-ON RUNNING BOARDS (THESE ARE NOT AN ADD-ON FEATURE TO THE VEHICLE, BUT CAME STANDARD ON ALL QX-4S) HAVE BRACKETS AND A TUBULAR STEEL SUPPORT BEAMS THAT SUPPORT THE WEIGHT OF ANY PASSENGER STEPPING ON THEM TO ENTER THE VEHICLE. THE SUPPORT BEAM AND SUPPORT BRACKETS HAVE ENTIRELY RUSTED AWAY; THERE IS LITTLE TO NO OTHER RUST ON OTHER AREAS OF THE VEHICLE. A LOCAL BODY SHOP IDENTIFIED AND... Read more
Incident date: Nov 1, 2013
THE BUILT-ON RUNNING BOARDS (THESE ARE NOT AN ADD-ON FEATURE TO THE VEHICLE, BUT CAME STANDARD ON ALL QX-4S) HAVE BRACKETS AND A TUBULAR STEEL SUPPORT BEAMS THAT SUPPORT THE WEIGHT OF ANY PASSENGER STEPPING ON THEM TO ENTER THE VEHICLE. THE SUPPORT BEAM AND SUPPORT BRACKETS HAVE ENTIRELY RUSTED AWAY; THERE IS LITTLE TO NO OTHER RUST ON OTHER AREAS OF THE VEHICLE. A LOCAL BODY SHOP IDENTIFIED AND... Read more
Incident date: Aug 9, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 60 MPH, THE CONTACT STATED THAT THE VEHICLE FAILED TO INCREASE SPEED DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE CHECK ENGINE, VOC AND THE SLIP WARNING LAMP ILLUMINATED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL FAILED TO SUBMIT THE PROPER SIGNALS TO INCREASE ... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Nov 1, 2013
Incident date: Nov 1, 2013
MY VEHICLE PULLS IN BOTH DIRECTIONS ON THE FREEWAY. THIS MORNING, IT PULLED TO THE RIGHT VERY HARSHLY AND I ALMOST HIT THE VEHICLE NEXT TO ME. THIS HAPPENS DAILY AND IN BOTH DIRECTIONS WHEN I DRIVE OVER THE SMALLEST IMPERFECTIONS IN THE ROAD. I HAVE TWO VEHICLES AND DRIVE THEM BOTH ON THE SAME ROUTE TO WORK, MY OTHER VEHICLE DOES NOT DO THIS AT ALL WHEN DRIVING IN THE SAME EXACT LANES. THERE IS SO... Read more
Incident date: Nov 1, 2013
MY VEHICLE CONSTANTLY PULLS LEFT AND RIGHT AT HIGH SPEEDS WITH THE SLIGHTEST ROAD IMPERFECTION. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE VEHICLE. I HAVE THE VEHICLE ALIGNED, TIRES REPLACED WITH A DIFFERENT BRAND AND AIRED UP TO THE PROPER PRESSURE. IT IS NOT A PROBLEM WITH THE TIRES, BUT WITH THE VEHICLE ITSELF. IT IS VERY DANGEROUS AND INFINIT WON'T DO ANYTHING TO HELP. *TR
Incident date: Nov 1, 2013
MY VEHICLE CONSTANTLY PULLS LEFT AND RIGHT AT HIGH SPEEDS WITH THE SLIGHTEST ROAD IMPERFECTION. THERE IS SOMETHING WRONG WITH THE DESIGN OF THE VEHICLE. I HAVE THE VEHICLE ALIGNED, TIRES REPLACED WITH A DIFFERENT BRAND AND AIRED UP TO THE PROPER PRESSURE. IT IS NOT A PROBLEM WITH THE TIRES, BUT WITH THE VEHICLE ITSELF. IT IS VERY DANGEROUS AND INFINIT WON'T DO ANYTHING TO HELP. *TR
Incident date: Oct 7, 2013
JUST RECENTLY WHILE I WAS DRIVING MY RADIO AND A/C UNIT ON THE DASHBOARD BLANKED OUT AND STOPPED WORKING. RIGHT AFTER ABOUT A MINUTE LATER THE A/C CAME ON FULL BLAST WITH THE TEMPERATURE AT 68 ALONG WITH THE RADIO PLAYING. AT THAT TIME I WAS ONLY ABLE TO OPERATE THE RADIO FROM THE STEERING WHILE. THIS MAKES ME REALLY NERVOUS BECAUSE I WILL SOON NEED TO USE MY DEFROSTER DUE TO THE CLIMATE CHANGE... Read more
Incident date: Sep 30, 2013
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, HE NOTICED AN ABNORMAL GRINDING SOUND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 171,874.
Incident date: Aug 9, 2013
WHILE TRAVELING 65 MPH ON INTERSTATE CAR SLOWED TO APPROXIMATELY 20MPH AND WOULD NOT ACCELERATE. SLIP INDICATOR/VOC AND CHECK ENGINE LIGHT CAME ON MADE MY WAY TO EXIT WITH HAZARD LIGHT ON. WENT TO DEALER PAID $100 FOR DIAGNOSTIC TEST. THIS HAS HAPPENED 3 TIMES. NOW THE COST OF REPAIR IS 600$ *TR
Incident date: Mar 15, 2013
AFTER PURCHASING THE VEHICLE, I WAS DRIVING IT AROUND FOR ABOUT A WEEK. I CAME TO A STOP ONE DAY AND MY OIL LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND ASKED THEM TO CHECK IT. THE DIPSTICK IS VERY HARD TO READ, UNLIKE MOST CARS, LONG STORY SHORT THE DEALERSHIP CHANGED IT. I DON'T BELIEVE THAT THEY DID WHEN I GOT IT BECAUSE OF THE COLOR. EVER SINCE I HAVE BEEN KEEPING TRACK OF THE OIL CONSUMPT... Read more
Incident date: Mar 15, 2013
AFTER PURCHASING THE VEHICLE, I WAS DRIVING IT AROUND FOR ABOUT A WEEK. I CAME TO A STOP ONE DAY AND MY OIL LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND ASKED THEM TO CHECK IT. THE DIPSTICK IS VERY HARD TO READ, UNLIKE MOST CARS, LONG STORY SHORT THE DEALERSHIP CHANGED IT. I DON'T BELIEVE THAT THEY DID WHEN I GOT IT BECAUSE OF THE COLOR. EVER SINCE I HAVE BEEN KEEPING TRACK OF THE OIL CONSUMPT... Read more
Incident date: Oct 6, 2013
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE ENGINE STALLED RECURRINGLY. THE TRACTION CONTROL AND THE ENGINE WARNING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE CAMSHAFT SENSOR. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VEH... Read more
Incident date: Dec 5, 2007
THE DRIVER SIDE SEAT TRACK ON MY 2006 INFINITE G35X HAS BROKEN ON 3 OCCASIONS AND HAS RENDERED THE CAR UNDRIVEABLE WITHOUT EXPENSIVE REPAIR. THERE IS A TECHNICAL SERVICE BULLETIN DATED ON JULY 2007 AS SEATS BULLETIN 02080. THIS TSB SHOULD BECOME A RECALL BECAUSE IT IS EXTREMELY DANGEROUS AND ALMOST CAUSED ME TO GET INTO AN ACCIDENT. AND IS VERY COSTLY TO REPAIR FOR THE CONSUMER. THIS IS A WIDE ... Read more
Incident date: Oct 1, 2013
2009 INFINITI G37. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSFER CASE PROBLEMS. *SMD THE CONSUMER STATED FOR THE SECOND TIME IN ONE YEAR, A PROBLEM DEVELOPED WITH THE TRANSFER CASE. THE DEALERSHIP INDICATED, THEY DID NOT KNOW HOW THE PROBLEM DEVELOPED, OR WHY IT OCCURRED AGAIN. THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE IN THE US AND WOULDN'T BECOME AVAILABLE UNTIL MID OCTOBER.
Incident date: Jul 1, 2013
CAR SUDDENLY STARTED HAVING PASSENGER AIRBAG LIGHT COMING ON. TOOK TO DEALER 3 TIMES AND THEY COULDN'T FIND AN ANSWER. FORTH TIME HIT ME WITH 3735.60 TAB FOR FAULTY OCCUPANT DETECTION SENSOR. NEVER HAD ACCIDENT EITHER. *TR
Incident date: Jul 1, 2013
CAR SUDDENLY STARTED HAVING PASSENGER AIRBAG LIGHT COMING ON. TOOK TO DEALER 3 TIMES AND THEY COULDN'T FIND AN ANSWER. FORTH TIME HIT ME WITH 3735.60 TAB FOR FAULTY OCCUPANT DETECTION SENSOR. NEVER HAD ACCIDENT EITHER. *TR
Incident date: Oct 17, 2013
WHEN I STARTED MY CAR, THE SEAT DID NOT MOVE, SO I TRIED TO ADJUST THE SEAT WITH THE CONTROLS ON THE SIDE, IT DID NOT WORK FOR THAT FUNCTION. AS I WAS MAKING A LEFT TURN THE DRIVER SEAT LEANED TO THE RIGHT, AS I STRAIGHTEN OUT THE TURN, THE SEAT CAME BACK TO NORMAL POSITION, WITH A SMALL BUMP. WHEN I GOT BACK HOME I LOOKED AT THE LEFT SIDE OF THE SEAT, AND SAW A PIECE METAL [ BROKEN, JAGGED EDGE ... Read more
Incident date: Oct 7, 2013
DRIVING HAZARD B/C OF NOT BEING ABLE TO CONTROL THE CLIMATE, PARTICULARLY THE FRONT AND REAR WINDOW DEFROSTERS. *TR
Incident date: Oct 7, 2013
DRIVING HAZARD B/C OF NOT BEING ABLE TO CONTROL THE CLIMATE, PARTICULARLY THE FRONT AND REAR WINDOW DEFROSTERS. *TR
Incident date: Aug 12, 2013
I WAS TRAVELING DOWN I-85 N BOUND DOING ABOUT 65 IN THE MIDDLE LANE WITH HEAVY TRAFFIC WHEN THE RPM DROPPED ALL THE WAY OUT AND THE CAR LOST ALL POWER AS IF IT CUT OFF LEAVING ME IN SHOCK BECAUSE I HAD NO WAY OF GETTING OVER TO GET OFF ON THE SHOULDER.AFTER TAKING IT TO A SHOP I WAS TOLD THAT IT WAS THE CAM AND CRANKSHAFT POSITION SENSORS AND THAT I NEED TO CONTACT INFINITI BEFORE PAYING TO HAVE T... Read more
Incident date: May 21, 2013
MY CAR HAS 4 MICHELIN LATITUDE TOUR HP TIRE SIZE P225/60R17 AND TIN CODE DOT EDXHN2WX4907. I HAD ONE TIRE REPLACED BECAUSE IT DEVELOPED AIR LOSS WITH TIME. MY INFINITY EX35 HAD THE LIGHT FOR TIRE PRESSURE LOSS ON . AFTER THIS INCIDENT WE RE-PRESSURIZED THE TIRE WITH THE CAR?S PLACARD SPECIFICATIONS. TWO (2) MONTHS LATER THE LIGHT FOR PRESSURE OF THE TIRE TURNED ON AGAIN. WE PRESSURIZED THE TIRE... Read more
Incident date: Aug 29, 2013
AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HA... Read more
Incident date: Aug 29, 2013
AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HA... Read more
Incident date: Oct 5, 2010
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED DUE TO LACK OF FUEL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE HOWEVER, STATED THAT THERE WAS 98 MILES REMAINING BEFORE EMPTY. THE CONTACT MENTIONED THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE T... Read more
Incident date: Oct 3, 2013
OCTOBER 3RD 2013 I WAS COMING BACK FROM LUNCH DRIVING BACK TO WORK. WHILE I WAS ON THE ROAD DRIVING MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WITH CARS STILL BEHIND ME. I WAS ALMOST REAR ENDED THAT DAY AS I DID NOT EXPECT MY VEHICLE TO TURN OFF WHILE DRIVING. I GOT THE VEHICLE TOWED ON OCTOBER 3RD 2013 TO R&S HERE IN CHARLOTTE NORTH CAROLINA. THE MECHANIC CALLED ME SATURDAY OCTOBER 5T... Read more
Incident date: Oct 17, 2013
UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED... Read more
Incident date: Aug 24, 2013
RECEIVED VEHICLE ON 8/15, BELOW IS THE PROBLEM WHICH HAVE IT AROUND 1 WEEK ON 8/24 WITH THE MILEAGE OF 300 1. WHEN DRIVING ON THE GARDEN STATE PLAZA IN A BUSY TRAFFIC, AT THE SPEED BETWEEN 10-15 MPH, FOLLOW WITH THE DISTANCE 2 VEHICLES, VEHICLE WAS SHUDDER FOR 2-3 SEC. FEELING IS THAT WHEN VEHICLE CHANGING GEAR RUM RUM SOUND FROM THE ENGINE. 2. STEERING WHEEL VIBRATION WHEN DRIVING ABOVE 60... Read more
Incident date: Oct 14, 2013
I RECENTLY GOT A USED CAR FROM MY FRIEND, BUT THE CLIMATE CONTROL DOESN'T WORK ON THE CAR. THE PROBLEM HAS BEEN A LONG TIME, BUT I NOTICED THIS AFTER GETTING THIS CAR TO ME FROM MY FRIEND, BUT SHE SAID SHE HAS HAD THIS PROBLEM FOR LONG TIME. THE SPECIFIC PROBLEM IS THAT THE AUDIO PANEL DOESN'T WORK, THE CLIMATE PANEL IS WITH THE AUDIO PANEL, SO THE CLIMATE CONTROL DOES NOT WORK AT ALL. SO I CANNOT... Read more
Incident date: Oct 14, 2013
I RECENTLY GOT A USED CAR FROM MY FRIEND, BUT THE CLIMATE CONTROL DOESN'T WORK ON THE CAR. THE PROBLEM HAS BEEN A LONG TIME, BUT I NOTICED THIS AFTER GETTING THIS CAR TO ME FROM MY FRIEND, BUT SHE SAID SHE HAS HAD THIS PROBLEM FOR LONG TIME. THE SPECIFIC PROBLEM IS THAT THE AUDIO PANEL DOESN'T WORK, THE CLIMATE PANEL IS WITH THE AUDIO PANEL, SO THE CLIMATE CONTROL DOES NOT WORK AT ALL. SO I CANNOT... Read more
Incident date: Oct 17, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE... Read more
Crash
Incident date: Jul 10, 2013
STEREO DOESN'T WORK ALL OF A SUDDEN...THEN THE AC TURNS ON HIGH LEVEL AT 60 DEGREES. ? IT DOESN'T TURN OFF. MY CONCERN IS THAT IN WINTER WHEN THE FRONT AND REAR WINDOWS ARE FOGGED UP I CANT HEAT THEM UP TO CLEAR THEM WHICH IS A SAFETY HAZARD..I DON'T UNDERSTAND WHY THERE'S A RECALL ON THE SEDAN FOR THE EXACT PROBLEM, BUT NOT THE COUPE.. THANKS *TR
Incident date: Oct 8, 2013
I AM NOT ABLE TO FILL MY GAS TANK VIA A STANDARD FUEL STATION PUMP. I HAVE TO MANUALLY INSERT A FUNNEL TO FILL MY GAS TANK WHICH TAKES ABOUT 30 MINUTES TO PERFORM. *TR
Incident date: Oct 8, 2013
I AM NOT ABLE TO FILL MY GAS TANK VIA A STANDARD FUEL STATION PUMP. I HAVE TO MANUALLY INSERT A FUNNEL TO FILL MY GAS TANK WHICH TAKES ABOUT 30 MINUTES TO PERFORM. *TR
Incident date: Oct 14, 2013
THE CORE RADIATOR SUPPORT IS RUSTING OUT WHERE A SUPPORT PIECE HOLDING UP THE ENGINE IS ATTACHED. IT HAS RUSTED ALMOST THROUGH AND IF IT RUSTS THROUGH, I WAS TOLD THERE WOULD BE A LARGE AMOUNT OF STRESS ON A SECONDARY SUPPORT FOR THE ENGINE, EVENTUALLY LEADING TO THE ENGINE FALLING OUT OF PLACE. I READ THROUGH SEVERAL FORUMS AND THIS IS A VERY COMMON PROBLEM AMONG THIS MODEL (AND ITS SISTER MODEL ... Read more
Incident date: Oct 14, 2013
THE CORE RADIATOR SUPPORT IS RUSTING OUT WHERE A SUPPORT PIECE HOLDING UP THE ENGINE IS ATTACHED. IT HAS RUSTED ALMOST THROUGH AND IF IT RUSTS THROUGH, I WAS TOLD THERE WOULD BE A LARGE AMOUNT OF STRESS ON A SECONDARY SUPPORT FOR THE ENGINE, EVENTUALLY LEADING TO THE ENGINE FALLING OUT OF PLACE. I READ THROUGH SEVERAL FORUMS AND THIS IS A VERY COMMON PROBLEM AMONG THIS MODEL (AND ITS SISTER MODEL ... Read more
Incident date: Oct 1, 2012
THIRD BRAKE LIGHT HAS FAILED AND IS NOT AN CHEAPER ONE TO REPLACE. IT WOULD COST ME AROUND $500 TO REPLACE THIRD BRAKE LIGHT LEDS. IT HAPPENED ON MY FRIEND'S CAR TOO. *TR
Incident date: Oct 11, 2013
PASSENGER AIRBAG LIGHT COMES ON INTERMITTENTLY WHEN PASSENGER WHO IS PRETTY HEAVY IS SITTING ON THE FRONT PASSENGER SEAT. THEY HAVE HAD A RECALL FOR SOME CARS BUT INFINITI STATES THAT MY VIN # IS NOT PART OF THE RECALL. *TR
Incident date: Aug 11, 2013
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE BRAKING SYSTEM WOULD EXHIBIT ABNORMALLY LOUD NOISES. AFTER INSTALLING NEW BRAKE PADS, THE NOISES CONTINUED AND THE BRAKE WARNING LIGHT WOULD ILLUMINATE CONSTANTLY. THERE WAS ALSO A GRINDING SOUND COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC, WHO INSTALLED NEW BRAKE PADS. THE MANUFACTURER WAS NOT MAD... Read more
Incident date: Apr 1, 2013
THE TOP MOUNT REAR LIGHT (3RD BRAKE LIGHT) ON MY G35 ONLY WORKS INTERMITTENTLY OR NOT ALL SOMETIMES. IT IS A VERY COMMON PROBLEM WITH THE SEDAN MODEL. COULD BE A POTENTIAL SAFETY ISSUE WITH CARS BEHIND NOT REALIZING THE G35 IN FRONT IS STOPPING. *TR