Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 13, 2013
AFTER PARKING MY CAR IN A PARKING LOT, I WANTED TO ADJUST IT TO BE MORE EVEN. SO I TURNED THE ENGINE ON AGAIN. BUT THEN I SUDDENLY COULDN'T TURN THE WHEEL. THE WHEEL WAS LOCKED UP. WITH VERY FIRM FORCE, I MANAGED TO TURN THE WHEEL ABOUT 15 DEGREES - BUT THE ACTUAL TIRES THEMSELVES DID NOT TURN. THE CAR WAS IN "R" AND DID REVERSE, BUT AS I COULD NOT STEER IT DID NOT REVERSE IN THE DIRECTION I WANT... Read more
Incident date: Dec 13, 2013
85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS ARE ECONOMICALLY UNREASONABLE TO REPLACE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WELL. I CAN'T AFFORD TO REPLACE THE LIGHTS WHEN THE LIGHTS COST ALMOST AS MUCH AS THE CAR. THE MANUFACTURERS SHOULD MAKE THE COMPONENTS ECONOMICALLY FEASIBLE TO REPL... Read more
Incident date: Sep 15, 2008
I BOUGHT MY 2008 INFINITI M35X NEW IN SEPTEMBER OF 2008. FROM THE DAY I DROVE IT AWAY FROM THE DEALERSHIP I NOTICED THAT THE STEERING WAS PULLING ERRATICALLY SOMETIMES TO THE LEFT AND SOMETIMES TO THE RIGHT. THE ANGLE OF THE ROAD AND ROUGH ROAD SURFACES MADE IT WORSE. UPON TAKING THIS TO THE DEALER, THEY AGREED TO CHANGE THE TIRES (FROM GOODYEAR TO MICHELIN) THAT MADE IT SOMEWHAT BETTER BUT HAS NO... Read more
Incident date: Aug 18, 2012
THE FIRST INSTANCE OCCURRED IN AUGUST OF 2012. WE WERE TRAVELING ON THE HWY AND WERE REDUCING SPEEDS FROM 65 TO EXIT THE RAMP. UPON APPLYING THE BRAKES THE EMERGENCY BRAKE LIGHT CAME ON AND STARTED FLASHING. WHEN THE BRAKES WERE APPLIED A METAL ON METAL SENSATION OCCURRED, AS IF THERE WERE NO BRAKE PADS LEFT ON THE VEHICLE AND METAL WAS GRINDING. WHEN THE BRAKE WAS RELEASE IT STOPPED, BUT THE VEHI... Read more
Incident date: Dec 11, 2013
I WAS DRIVING MY CAR IN RUSH HOUR TRAFFIC, WASHINGTON, DC. MY CAR, FOR NO APPARENT REASON SHUT OFF AND A LIGHT "SERVICE ENGINE SOON" CAME ON. THERE WAS NO WARNING THAT THE CAR WAS GOING TO CUT-OFF. IT SIMPLY SHUT OFF IN THE MIDDLE OF TRAFFIC. I TRIED TO RESTART AND WAS UNSUCCESSFUL THE FIRST COUPLE OF TIMES. ABOUT THE 4TH TRY MY CAR STARTED AND I CONTINUED TO MY DESTINATION. THE "SES" LIGHT ... Read more
Incident date: Oct 22, 2013
THE THIRD BRAKE LIGHT HAS BECOME EXTREMELY DIM AND AN LED NO LONGER WORKS, A PROBLEM THAT RUNS RAMPANT THROUGHOUT MANY G35'S. IT IS A GREAT SAFETY RISK, THE PROBABILITY FOR A REAR END ACCIDENT INCREASED GREATLY THANKS TO THE FAILURE OF THE THIRD BRAKE LIGHT. INFINITI MUST FIX THIS ISSUE, THEY HAVE BEEN AVOIDING IT FOR TOO LONG. *TR
Incident date: Oct 22, 2013
THE THIRD BRAKE LIGHT HAS BECOME EXTREMELY DIM AND AN LED NO LONGER WORKS, A PROBLEM THAT RUNS RAMPANT THROUGHOUT MANY G35'S. IT IS A GREAT SAFETY RISK, THE PROBABILITY FOR A REAR END ACCIDENT INCREASED GREATLY THANKS TO THE FAILURE OF THE THIRD BRAKE LIGHT. INFINITI MUST FIX THIS ISSUE, THEY HAVE BEEN AVOIDING IT FOR TOO LONG. *TR
Incident date: Dec 10, 2013
THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT S... Read more
Crash
Incident date: Oct 30, 2013
THE ANTI-LOCK BRAKING SYSTEM MODULE (ABS) HAS BURNED OUT AND IS HAPPENING SO OFTEN, INFINITY IS UNABLE TO SUPPLY THE DEMAND AND THERE IS A NATIONWIDE BACK ORDER FOR THE PART. AFTER WAITING 2 WEEKS FOR THE PART BEGINNING 10/31/13, MY MECHANIC DISCONNECTED THE ABS MODULE, SO THAT I CAN HAVE TRANSPORTATION BECAUSE HE DOES NOT KNOW WHEN THE PART WILL BE AVAILABLE. I NO LONGER HAVE USE OF ABS AND THIS... Read more
Incident date: Feb 20, 2013
MY CAR GOES THRU ALMOST 2 QUARTS PER 1000 MILES. THIS CAR MODEL YEAR HAVE A TBS REPORT FROM INFINITI FOR OIL CONSUMPTION OC PROBLEM A LOT OF OWNERS HAVE THE SAME PROBLEM INFINITI REFUSE TO REPLACE THE ENGINE OUT OF WARRANTY THEY KNOW IS A PROBLEM WITH THE PISTON RINGS ON THE REV UP 05 07 ENGINES , THEY NEED TO DO A RECALL . WAS TOLD WE CAN MAKE A COMPLAINT TO NISSAN/INFINITI FOR VQ35DE REV-UP EN... Read more
Incident date: Aug 7, 2013
THE VDC AND SERVICE ENGINE WARNING LIGHTS WERE ILLUMINATED AND CAUSING THE VEHICLE TO FAIL TO START OR STALL CONTINUOUSLY. MY CAR SHOULD BE INCLUDED ON THE CAM SHAFT SENSOR RECALL 03V455000 THE CAR STALLS WHILE DRIVING WITH THE VDC AND SERVICE ENGINE SOON LIGHTS ARE ON. CAR KEEPS ON SHUTTING DOWN. REPLACED CAM SHAFT SENSOR AND THE PROBLEM HAPPENED AGAIN TODAY 12/09/13. LOOKS LIKE A VERY COMMON PRO... Read more
Incident date: Aug 7, 2013
THE VDC AND SERVICE ENGINE WARNING LIGHTS WERE ILLUMINATED AND CAUSING THE VEHICLE TO FAIL TO START OR STALL CONTINUOUSLY. MY CAR SHOULD BE INCLUDED ON THE CAM SHAFT SENSOR RECALL 03V455000 THE CAR STALLS WHILE DRIVING WITH THE VDC AND SERVICE ENGINE SOON LIGHTS ARE ON. CAR KEEPS ON SHUTTING DOWN. REPLACED CAM SHAFT SENSOR AND THE PROBLEM HAPPENED AGAIN TODAY 12/09/13. LOOKS LIKE A VERY COMMON PRO... Read more
Incident date: Jan 4, 2013
STEERING TRAMLINES ON UNEVEN PAVEMENT CAUSING UNPREDICTABLE VEHICLE HANDLING. *TR
Incident date: Jan 4, 2013
STEERING TRAMLINES ON UNEVEN PAVEMENT CAUSING UNPREDICTABLE VEHICLE HANDLING. *TR
Incident date: May 31, 2013
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND RESUMED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Incident date: Feb 1, 2012
VEHICLE STEERING SEEMS TO HAVE ITS OWN MIND AT ALMOST ALL SPEEDS AND TENDS TO LUNGE FROM ONE SIDE TO ANOTHER REQUIRING CONTINUOUS CORRECTION. THE WHEELS SEEM TO FOLLOW MOST EVERY DEFORMITY / IRREGULARITY OF THE ROAD. ONE INSTANCE THE VEHICLE MOVED OVER FROM ONE LANE TO THE MIDDLE OF ADJOINING LANE ALMOST CAUSING A CRASH. WHEN STOPPING THE STEERING CAN SWING UPTO 45 TO 60 DEGREES IN EITHER DIRECTIO... Read more
Incident date: Nov 27, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 10V175000 (AIR BAGS, SEATS) WAS PERFORMED HOWEVER THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC WHICH ADVISED THAT THE AIR BAG MODULE, SPIRAL CABLE AND SENSOR CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Nov 27, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 10V175000 (AIR BAGS, SEATS) WAS PERFORMED HOWEVER THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC WHICH ADVISED THAT THE AIR BAG MODULE, SPIRAL CABLE AND SENSOR CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Dec 2, 2013
NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR
Crash
Incident date: Nov 28, 2013
I HAVE A 2006 MANUAL TRANSMISSION G35 THAT IS CONSUMING UP TO 2 QUARTS OF OIL EVERY 1000 MILES. I DID NOT REALIZE THIS WAS HAPPENING UNTIL MY ENGINE MADE A LOUD REPETITIVE TICKING NOISE AND WHEN I CHECKED THE OIL THERE WAS LESS THAN A QUART IN IT. I'VE SINCE CONTINUED TOPPING OFF MY OIL WEEKLY AND CONTACTED THE DEALERSHIPS. SINCE I AM OUT OF WARRANTY THE ONLY THING I CAN DO IS REPLACE THE BLOCK MY... Read more
Incident date: Nov 25, 2013
INCIDENT HAPPENED ABOUT 9AM WITH TEMPERATURES IN LOW 30SF. AS I WAS PULLING OUT OF PARKING LOT,I HEARD WHAT SOUNDED LIKE GLASS TINKERING. IT GOT COLDER/MORE WINDY IN CAR & MORE LIGHT COMING FROM MOONROOF AREA. ABOUT 1/2MILE LATER AS I MAKE LEFT TURN I NOTICED WHAT LOOKED LIKE SMALL DARK CRYSTALS FLYING OFF TOP OF TRUNK AREA. I PULLED OVER, GOT & CHECKED BACK OF CAR. WHEN I WENT TO FRONT OF CAR,... Read more
Incident date: Oct 15, 2013
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND ENGAGED INTO LIMP MODE. THE VEHICLE WAS RE-STARTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Oct 15, 2013
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND ENGAGED INTO LIMP MODE. THE VEHICLE WAS RE-STARTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Aug 31, 2013
I'M THE SECOND OWNER THIS PARTICULAR VEHICLE, AND ALTHOUGH I DID NOT NOTICE THE PROBLEM SOONER, THE 3RD LIGHT ON MY 2004 G35 DOES NOT WORK (MY CAR DOES NOT HAVE THE SPOILER). WHAT I DID WAS PURCHASE A USED 3RD LIGHT FROM A SALVAGE YARD....AND IT DID WORK (BRIEFLY), NOW IT'S NOT WORKING.....SO I'M BACK TO SQUARE ONE. I THOUGHT THAT IT WAS UNUSUAL, SO I GOOGLED THE ISSUE AND MUCH TO SURPRISE CAME ... Read more
Incident date: Aug 31, 2013
I'M THE SECOND OWNER THIS PARTICULAR VEHICLE, AND ALTHOUGH I DID NOT NOTICE THE PROBLEM SOONER, THE 3RD LIGHT ON MY 2004 G35 DOES NOT WORK (MY CAR DOES NOT HAVE THE SPOILER). WHAT I DID WAS PURCHASE A USED 3RD LIGHT FROM A SALVAGE YARD....AND IT DID WORK (BRIEFLY), NOW IT'S NOT WORKING.....SO I'M BACK TO SQUARE ONE. I THOUGHT THAT IT WAS UNUSUAL, SO I GOOGLED THE ISSUE AND MUCH TO SURPRISE CAME ... Read more
Incident date: May 16, 2012
2007 INFINITI M45. CONSUMER WRITES IN REGARDS TO AN ACCELERATION PEDAL SENSOR ISSUE RECALL NOTICE. *SMD THE CONSUMER STATED A YEAR AGO, WHILE DRIVING HOME, THE ACCELERATOR PEDAL STOPPED WORKING. THE CONSUMER IS SEEKING REIMBURSEMENT.
Incident date: Nov 24, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION OR THE FAILURE OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 13V430000 (VEHICLE SPEED CONTROL) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUD... Read more
Incident date: Nov 21, 2013
2007 INFINITI M35X, HAS A TRAMLINING ISSUE WITH THE STEERING RACK SYSTEM. TODAY WHILE DRIVING IT FORCED ME OUT OF MY LANE AND I NEARLY STRUCK THE ADJACENT VEHICLE. THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY CHILDREN. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Nov 21, 2013
2007 INFINITI M35X, HAS A TRAMLINING ISSUE WITH THE STEERING RACK SYSTEM. TODAY WHILE DRIVING IT FORCED ME OUT OF MY LANE AND I NEARLY STRUCK THE ADJACENT VEHICLE. THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY CHILDREN. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Nov 22, 2013
I GOT IN THE CAR THIS MORNING AND MY SUNROOF WAS FINE. I PULLED OUT OF MY PARKING SPOT AND THAT WAS WHEN I HEARD THIS CRACKING SOUND. I GOT TO MY DESTINATION WHICH WAS LESS THAN 1/2 MILE AWAY, I PARKED THE CAR GOT OUT AND TOOK MY DAUGHTER INTO SCHOOL. THERE WAS NOTHING ON ABOVE MY CAR, I PARKED IN AN OPEN AREA. WHEN I GOT BACK IN THE CAR AND CLOSED THE DOOR IT SOUNDED AS IF GLASS POPPED FROM SOM... Read more
Incident date: Nov 14, 2013
THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THA... Read more
Incident date: Nov 9, 2013
ON NOV.9 I WAS DRIVING HOME ON PATTERSONMILL RD. IN BARNWELL SC. A BUCK DEER HIT MY 1998 INFINITI QX4 I WENT OFF ROAD N HIT A TREE CUTTING IN HALF I WAS ABLE TO KICK OUT WINDSHIELD CRAWD OUT WENT TO NEIGHBORS HOME SHE CALLED FOR HELP MOREL TO STORY I HAVE A CRACK IN SKULL UNDER EYE CONTUSION AND CONCUSSION WITH CHRONIC PAIN UP DOWN MY SPINE I HAVE SURGERY ON MY ORBITAL FLOOR ON MONDAY PLEASE HELP ... Read more
Crash
1 injured
Incident date: Apr 9, 2013
WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80... Read more
Incident date: Apr 5, 2011
DRIVING NORTH ON I95 NEAR FAYETTEVILLE, CRUISING AT 75 MPH, HAD TO ACCELERATE SUDDENLY TO GET INTO LEFT LANE AHEAD OF OTHER TRAFFIC, AND MAKE ROOM FOR ON-RAMP CAR ENTERING HIGHWAY. WHEN I FLOORED THE ACCELERATOR, MY CAR ENGINE STOPPED IMMEDIATELY, AND I HAD TO COAST TO A STOP ON THE SHOULDER. I WAS ABLE TO CALL A TOW TRUCK, WHO DELIVERED ME TO A LOCAL AUTO REPAIR SHOP. THE SHOP MANAGER INFORMED M... Read more
Incident date: Apr 5, 2011
DRIVING NORTH ON I95 NEAR FAYETTEVILLE, CRUISING AT 75 MPH, HAD TO ACCELERATE SUDDENLY TO GET INTO LEFT LANE AHEAD OF OTHER TRAFFIC, AND MAKE ROOM FOR ON-RAMP CAR ENTERING HIGHWAY. WHEN I FLOORED THE ACCELERATOR, MY CAR ENGINE STOPPED IMMEDIATELY, AND I HAD TO COAST TO A STOP ON THE SHOULDER. I WAS ABLE TO CALL A TOW TRUCK, WHO DELIVERED ME TO A LOCAL AUTO REPAIR SHOP. THE SHOP MANAGER INFORMED M... Read more
Incident date: Nov 15, 2013
AFTER FILLING UP CAR AT GAS STATION, STARTED CAR AND BEGAN TO DRIVE AWAY, AFTER SHIFTING INTO DRIVE, WARNING LIGHTS CAME ON AND DAS DRIVE SYSTEM STOPPED WORKING CAUSING STEERING TO BECOME VERY DIFFICULT. (WOULD COMPARE IT TO DRIVING A CAR WITH POWER STEERING THAT FAILED.) DROVE A COUPLE OF BLOCKS, PULLED OVER AND TURNED OFF THE CAR. WAITED A MINUTE AND RE-STARTED THE CAR AND EVERYTHING WORKED, ... Read more
Incident date: Nov 14, 2013
THIRD BRAKE LIGHT DOESN'T WORK. BECOMING A COMMON PROBLEM WITH CARS WITHIN THIS MAKERS COMMUNITY. *TR
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35 X. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO BUCKLE AND PROCEEDED TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WAS CONTAMINATED DUE TO A RADIATOR COOLANT LEAK. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC FOR THE REPLACEMENT OF THE RADIATOR. T... Read more
Incident date: May 16, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35 X. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO BUCKLE AND PROCEEDED TO STALL. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WAS CONTAMINATED DUE TO A RADIATOR COOLANT LEAK. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC FOR THE REPLACEMENT OF THE RADIATOR. T... Read more
Incident date: Nov 5, 2013
DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST,... Read more
Incident date: Nov 1, 2013
THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR
Incident date: Nov 1, 2013
THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR
Incident date: Oct 20, 2013
OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET ... Read more
Incident date: Aug 31, 2013
MY PEDAL STOPPED WORKING, THEN IT CUT COMPLETELY OFF WHILE I WAS DRIVING ON A MAJOR HWY DOING 60MPH. I JUST RECEIVED A RECALL NOTICE IN THE EMAIL YESTERDAY 11.12.2013, NHTSA RECALL 13V-430, NOW, I SPOKE WITH A REP STATING I WILL RECEIVE ANOTHER NOTICE. THIS ACTION HAS ALREADY HAPPENED TO ME AND I HAVE REPLACED IT OUT OF MY OWN POCKET. I DO NOT SEE WHY I SHOULD HAVE TO WAIT ON A SECOND NOTICE. CLEA... Read more
Incident date: Aug 31, 2013
MY PEDAL STOPPED WORKING, THEN IT CUT COMPLETELY OFF WHILE I WAS DRIVING ON A MAJOR HWY DOING 60MPH. I JUST RECEIVED A RECALL NOTICE IN THE EMAIL YESTERDAY 11.12.2013, NHTSA RECALL 13V-430, NOW, I SPOKE WITH A REP STATING I WILL RECEIVE ANOTHER NOTICE. THIS ACTION HAS ALREADY HAPPENED TO ME AND I HAVE REPLACED IT OUT OF MY OWN POCKET. I DO NOT SEE WHY I SHOULD HAVE TO WAIT ON A SECOND NOTICE. CLEA... Read more
Incident date: Oct 20, 2013
THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO ... Read more
Incident date: Oct 20, 2013
THE ENTIRE COMPUTER ELECTRICAL SYSTEM FAILED AND OVERHEATED THE ELECTRICAL COMPONENTS CAUSING THE CAR TO DIE OUT AFTER WE RETURNED IT TO OUR GARAGE! THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED ONE OR TWO DAYS DEPENDING ON PART DELIVERY. IT HAS BEEN 8 DAYS SINCE DELIVERY AND WE ARE TOLD THE PART IS NOT AVAILABLE ANYWHERE AND ON BACK ORDER! THE ONLY REASON WE CAN THINK OF FOR A CRITICAL COMPONE... Read more
Incident date: Jun 25, 2013
TL* THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE FAILURE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE MANIFOLD SENSOR AND HO SENSOR WOULD NEED TO BE REPLACED. AFTER THE REPAIR THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AW... Read more
Incident date: Oct 20, 2013
THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT ... Read more
Incident date: Nov 4, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35 SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CLUTCH PEDAL FAILED TO OPERATE NORMALLY. THE CONTACT ALSO MENTIONED THAT HE HAD TO BURN THE CLUTCH AND GRIND THE GEARS IN ORDER TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT CLUTCH SLAVE CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRE... Read more