Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 1, 2014
I WAS INVOLVED IN ACCIDENT ON JANUARY 1, 2014 AT APPROXIMATELY 12:00 P.M. WHILE PROCEEDING ON VINE STREET NEAR ITS INTERSECTION WITH ESSEX STREET IN SAUGUS, MA. THE WEATHER CONDITIONS WERE CLEAR AND DRY AS I APPROACHED THE STOP SIGN FOR ME ON VINE STREET. IN THE REAR SEAT OF THE VEHICLE WERE MY DAUGHTER AND HER TWO FRIENDS. I WAS DRIVING AND NO ONE WAS SEATED IN THE PASSENGER SEAT. WHEN I AP... Read more
Crash
1 injured
Incident date: Mar 15, 2013
WHEEL BEARINGS ON BOTH FRONT WHEELS FAILED. NOISE DOES NOT APPEAR AT SPEEDS UNDER 25 MPH BUT BUILDS GRADUALLY FROM THERE. SOUNDS EXHIBITED ARE INTERMITTENT METAL ON METAL SQUEALING AND A DEEP THUMPING SOUND, SIMILAR TO A SEVERELY OUT OF BALANCED TIRE. AT HIGHWAY SPEEDS, NOISE WILL CONSUME CABIN. INFINITI HAS ACKNOWLEDGED THIS ISSUE BY INCREASING THEIR STANDARD COVERAGE FROM 50K TO 70K MILES. ... Read more
Incident date: Jan 6, 2014
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCURR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WEL... Read more
Incident date: Feb 21, 2014
2/21/21, TURNING ON THE IGNITION CREATED A SEVERELY ROUGH IDLE, THE AUTO COULD NOT MAINTAIN "RUNNING STATUS", A SEVERE FUEL ODOR ENSUED WITH BLUE-BLACK SMOKE BILLOWING OUT OF THE EXHAUST PIPE. TOWED TO THE NISSAN DEALER IN SHINGLE SPRINGS, CA. PER THE DEALER EVALUATION: #2 FUEL INJECTOR REPLACEMENT AND "O" RINGS. THE MECHANIC FOUND METAL SHAVINGS ON THE FUEL INJECTOR AND IT CONTINUED WITH BLUE-B... Read more
Incident date: Oct 1, 2013
TIRES DO NOT MAINTAIN PRESSURE. AIR NEEDS TO BE ADDED EVERY WEEK OR MORE. ALL FOUR WHEELS SHOW EXCESSIVE CORROSION. I REQUESTED INFINITI OF AMERICA TO FIX THIS ISSUE BUT THEY DISMISSED THE CLAIM. VEHICLE IS STILL COVERED UNDER THE CORROSION WARRANTY. THEIR POSITION IS THAT THE WHEELS ARE NOT COVERED. SAFETY CONCERN IS THE TIRES ARE ALWAYS UNDER OR OVER INFLATED UNDER INFLATED. DEALER AND ... Read more
Incident date: Apr 23, 2013
TL* THE CONTACT OWNS A 2003 INFINI M45. THE CONTACT STATED THAT WHILE DRIVING WITH THE CRUISE CONTROL SET AT 80 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CU... Read more
Incident date: Feb 25, 2014
THE DRIVER'S SIDE SEAT TRACK ASSEMBLY BROKE, CAUSING THE SEAT TO LEAN TOWARDS THE CENTER CONSOLE. THE BREAK OCCURRED AT THE WELDED STEEL. I RESEARCHED THIS PROBLEM ON DIFFERENT FORUMS, AND THERE ARE NUMEROUS ACCOUNTS OF THE SAME ISSUE. I FEEL THAT THIS FLAW IS UNSAFE AND COSTLY TO THE CONSUMERS. THIS DEFECT SHOULD BE RECALLED AT THE MANUFACTURERS EXPENSE. *TR
Incident date: Dec 23, 2013
AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING... Read more
Incident date: Dec 23, 2013
AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING... Read more
Incident date: Feb 20, 2014
MY TANK WAS READING 1/4 OF GAS IN MY TANK. AND THE VEHICLE JUST SHUT OFF. MY HUSBAND WENT AND GOT GAS AND IT STARTED RIGHT UP. I WAS ALMOST HIT BY 5 VEHICLES THAT TO WERE DRIVING ABOUT 70 MPH. PLEASE HELP. THERE IS A RECALL FOR THE 2005 MODEL FOR THE SAME THING BUT ITS HAPPENED 3 TIMES TO ME IN THE 2004 MODEL. PLEASE HELP!!!! *TR
Incident date: Nov 30, 2013
CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED ... Read more
Incident date: Nov 30, 2013
CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED ... Read more
Incident date: Dec 30, 2013
EXPERIENCED ISSUE WITH DRIVER'S SEAT LEANING TOWARDS CENTER CONSOLE. NOT SURE WHEN THE SEAT BEGAN LEANING; HOWEVER, AFTER I SAW THE ISSUE - A FEW DAYS LATER THE SEAT BEGAN TO BLOCK THE CENTER CONSOLE FROM OPENING. I TOOK THE CAR TO THE DEALER. I WAS INFORMED THAT THE SEAT TRACK WAS BROKEN AND THE COST TO REPAIR WAS ABOUT $1400. I WAS ALSO TOLD THAT THERE WAS ONE OTHER CAR THAT WAS RECENTLY BRO... Read more
Incident date: Feb 7, 2009
TL-THE CONTACT OWNS A 2003 INFINITI I35. SINCE 2009 SHE HAD CONSTANT ISSUES WITH THE VEHICLE. THE CONTACT STATED, WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WOULD STALL IN AN INTERSECTION AND ON A STREET. THE VEHICLE WAS ABLE TO BE DRIVEN BUT WILL STILL STALL. THE AUTHORIZED DEALER WAS NOTIFIED AND REPAIRED THE VEHICLE. THERE WERE RECALLS THAT SHE WAS NOT INCLUDED IN. NHTSA CAMPAIGN ID NUMBER... Read more
Incident date: Feb 18, 2014
I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ... Read more
Incident date: Feb 18, 2014
I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ... Read more
Incident date: Feb 18, 2014
CENTER BRAKE LIGHT FAILURE. *TR
Incident date: Jun 6, 2012
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (S... Read more
Incident date: Jun 6, 2012
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (S... Read more
Incident date: Jan 29, 2014
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE ICC SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILE... Read more
Incident date: Feb 5, 2014
CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEM... Read more
Incident date: Feb 5, 2014
CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEM... Read more
INFINITI
Q50 HYBRID
(2014) - STEERING
Feb 10, 2014
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COLD TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WA... Read more
INFINITI
Q50 HYBRID
(2014) - ENGINE AND ENGINE COOLING
Feb 10, 2014
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COLD TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WA... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Jan 16, 2014
SUDDEN LOSS OF POWER WHILE DRIVING HAS HAPPENED ABOUT 5 TIMES IN A YEAR. ALMOST CAUSED A MAJOR ACCIDENT ON 1/15/14 CAR WENT FROM 55 TO 30 AND WOULD NOT ACCELERATE HAD TO PULL TO THE SHOULDER AND TURN OFF THE VEHICLE TO RESET - SERVICE AT INFINITY COULD NOT DUPLICATE PROBLEM AND DIRECTED ME TO CONSUMER AFFAIRS - CONSUMER AFFAIRS SAID AFTER ALMOST A MONTH - THEY DENIED MY REQUEST FOR A REPLACEMENT ... Read more
Incident date: Jan 16, 2014
SUDDEN LOSS OF POWER WHILE DRIVING HAS HAPPENED ABOUT 5 TIMES IN A YEAR. ALMOST CAUSED A MAJOR ACCIDENT ON 1/15/14 CAR WENT FROM 55 TO 30 AND WOULD NOT ACCELERATE HAD TO PULL TO THE SHOULDER AND TURN OFF THE VEHICLE TO RESET - SERVICE AT INFINITY COULD NOT DUPLICATE PROBLEM AND DIRECTED ME TO CONSUMER AFFAIRS - CONSUMER AFFAIRS SAID AFTER ALMOST A MONTH - THEY DENIED MY REQUEST FOR A REPLACEMENT ... Read more
Incident date: Feb 5, 2014
I WAS DRIVING AND APPROACHING A STOP LIGHT. WHEN I DEPRESSED THE BRAKE PEDAL I HEARD A GRINDING NOISE BUT THE CAR WOULD NOT STOP ALL THE WAY. I PUMPED THE BRAKES AND ATTEMPTED TO STOP BUT IT WOULD NOT. LUCKILY THE LIGHT THEN CHANGED AND I DID NOT HAVE TO STOP. I THEN APPROACHED ANOTHER LIGHT AND THE SAME THING HAPPENED. AT THE LAST MINUTE, THE CAR STOPPED. I TOOK IT TO THE DEALER. THEY A... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH THE ACCELERATOR PEDAL WAS ENGAGED; HOWEVER, IF FAILED TO ACCELERATE. WHEN THE VEHICLE DID ACCELERATE WITHOUT WARNING IT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA C... Read more
Crash
Incident date: Sep 17, 2013
DURING THE TOWN DRIVING CAR LOST COMPLETE POWER. ALL THE LIGHT ON DASH BOARD INCLUDING "MIL" LIGHT CAME ON. AS A RESULT I HAD TO GET EMERGENCY REPAIRS COSTING $ 600. I ALSO TOOK CAR TO DEALERSHIP WHERE TO REPROGRAM THROTTLE POSITION SENSOR COST ME OVER $120.00. TWO WEEKS LATER I GET NOTICE FROM INFINITY THAT THIS A KNOWN ISSUE AND THEY WILL COME UP WITH SOLUTION FOR THIS PROBLEM. TO THIS DATE I HA... Read more
Incident date: Sep 17, 2013
DURING THE TOWN DRIVING CAR LOST COMPLETE POWER. ALL THE LIGHT ON DASH BOARD INCLUDING "MIL" LIGHT CAME ON. AS A RESULT I HAD TO GET EMERGENCY REPAIRS COSTING $ 600. I ALSO TOOK CAR TO DEALERSHIP WHERE TO REPROGRAM THROTTLE POSITION SENSOR COST ME OVER $120.00. TWO WEEKS LATER I GET NOTICE FROM INFINITY THAT THIS A KNOWN ISSUE AND THEY WILL COME UP WITH SOLUTION FOR THIS PROBLEM. TO THIS DATE I HA... Read more
Incident date: Jan 31, 2014
I WAS DRIVING ON I-5 NORTH CA GOING BETWEEN LATHROP AND STOCKTON WHERE THE SPEED LIMIT IS 70 MPH WHEN MY VEHICLE'S ENGINE SEEMED TO SHIFT INTO NEUTRAL. I BARELY HAD ENOUGH POWER TO GET OFF THE FWY RAMP WHERE IT WAS SAFE TO PARK. I THEN HAD THE CAR TOWED TO AN INFINITI DEALER AND HAD THEM CHECK THE CAR. AFTER THE CAR WAS HOOKED UP TO A DIAGNOSTIC MACHINE, I WAS TOLD THAT THE RIGHT MASS AIR FLOW S... Read more
Incident date: Jan 31, 2014
I WAS DRIVING ON I-5 NORTH CA GOING BETWEEN LATHROP AND STOCKTON WHERE THE SPEED LIMIT IS 70 MPH WHEN MY VEHICLE'S ENGINE SEEMED TO SHIFT INTO NEUTRAL. I BARELY HAD ENOUGH POWER TO GET OFF THE FWY RAMP WHERE IT WAS SAFE TO PARK. I THEN HAD THE CAR TOWED TO AN INFINITI DEALER AND HAD THEM CHECK THE CAR. AFTER THE CAR WAS HOOKED UP TO A DIAGNOSTIC MACHINE, I WAS TOLD THAT THE RIGHT MASS AIR FLOW S... Read more
Incident date: Aug 14, 2010
COMPLAINT: I AM WRITING TO NOTIFY NHTSA OF THE EXTREMELY LACK OF STABILITY CONTROL WITH MY VEHICLE. THE LACK OF STABILITY CONTROL OCCURS WHEN DRIVING OVER SMALL UNEVEN SURFACES AND CAUSES THE STEERING TO BE VERY DIFFICULT TO CONTROL. DEALER DIAGNOSIS: I VISITED AN INFINITI DEALER ON THREE SEPARATE OCCASIONS AND PRESENTED MY CONCERNS. THE SERVICE DEPARTMENTS WERE NOT ABLE TO IDENTIFY OR REC... Read more
INFINITI
Q50 HYBRID
(2014) - ELECTRICAL SYSTEM
Jan 31, 2014
Incident date: Jan 8, 2014
ON JANUARY 8, 2014, I WAS SCHEDULED TO BRING MY Q50 FOR SERVICE FOR VARIOUS ISSUES AND PICK UP A LOANER. THAT AM IT WAS ABOUT 3 DEGREES F IN CHICAGO. WHEN I STARTED THE CAR, I SAW A SERIES OF WARNING LIGHTS, INCLUDING DYNAMIC CONTROL, SEAT BELT LIGHT (MY SEAT BELT WAS ON), MASTER WARNING LIGHT, MALFUNCTION INDICATOR LIGHT, BRAKE WARNING LIGHT, DIRECT RESPONSE HYBRID SYSTEM WARNING LIGHT AND ONE ... Read more
Incident date: Aug 14, 2013
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT BOTH REAR EXTERIOR AND INTERIOR DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL SENSOR AND THE SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPRO... Read more
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Dec 15, 2013
STEERING WHEEL LOCK AND MALFUNCTION AT COLD WEATHER. UNABLE TO TURN THE WHEEL. ABLE TO RESTART AND FIX THE PROBLEM. HAPPENS DAILY IN COLD WEATHER. TOOK TO DEALER SOFTWARE UPGRADE. PROBLEM NOT FIXED. DEALER TRIED A SECOND TIME AND STILL SAME ISSUE. WAS INFORMED BY THE SERVICE CENTER THE PROBLEM COULD NOT BE FIXED YET. THEY ARE WORKING ON A FIX. *TR
Incident date: Jan 22, 2014
THE VEHICLE HAS DIRECT ADAPTIVE STEERING (DAS) AND HAS BEEN HAVING FAILURES OF THE SYSTEM SINCE COLD WEATHER CAME IN EARLY DECEMBER. AT START UP THE STEERING ERROR AND TRACTION CONTROL ERROR LIGHTS COME ON. MOST TIMES WAITING A FEW MINUTES AND RESTARTING THE VEHICLE WILL CLEAR THE CONDITION BUT, NOT ALWAYS. WHEN THE SYSTEM IS IN FAILURE MODE THE STEERING IS EXCEEDINGLY STIFF AND DIFFICULT TO OP... Read more
Incident date: Dec 8, 2013
TL* THE CONTACT OWNS A 2008 INFINITY QX56. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK WITH THE ENGINE TURNED ON AND EXITING THE VEHICLE, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A NEARBY BUILDING WITHIN TEN MINUTES. THE CONTACT INDICATED THAT THE SHIFTER LEVER WAS STILL ENGAGED IN PARK AFTER THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS R... Read more
Crash
Incident date: Jan 13, 2014
AC/CLIMATE CONTROL CIRCUIT BOARD IS NOT FUNCTIONING. THERE WAS A VOLUNTARY SERVICE CAMPAIGN ISSUED BY INFINITI (TB003-007, CAMPAIGN ID P3104), BUT ONLY FOR CERTAIN VIN NUMBERS. MANY OTHER 2003 OWNERS, NOT COVERED BY THE RECALL, ARE EXPERIENCING THE SAME ISSUE. THIS IS A SAFETY ISSUE AS REAR AND FRONT WINDOW DEFROSTERS DO NOT OPERATE. *TR
Incident date: Jan 13, 2014
AC/CLIMATE CONTROL CIRCUIT BOARD IS NOT FUNCTIONING. THERE WAS A VOLUNTARY SERVICE CAMPAIGN ISSUED BY INFINITI (TB003-007, CAMPAIGN ID P3104), BUT ONLY FOR CERTAIN VIN NUMBERS. MANY OTHER 2003 OWNERS, NOT COVERED BY THE RECALL, ARE EXPERIENCING THE SAME ISSUE. THIS IS A SAFETY ISSUE AS REAR AND FRONT WINDOW DEFROSTERS DO NOT OPERATE. *TR
Incident date: Dec 6, 2013
I HAVE OWNED MY 2004 G35X OUTRIGHT FOR 9 YEARS NOW. BOUGHT IT BRAND NEW IN 2005. I HAVE KEPT UP ALL THE MAINTENANCE, AND HAVE LOVED MY CAR UP UNTIL THIS POINT. I WAS DRIVING ON A TWO LANE ROAD, AND DECIDED TO PASS THE CAR IN FRONT OF ME. MY SPEED WAS APPROX 70 MPH AND I HAD NOT QUITE PASSED THEM WHEN THE CAR LOST ALL POWER. THE VDC LIGHT/SLIP LIGHT/SERVICE ENGINE LIGHT ALL CAME ON. DASH LIT UP LI... Read more
Incident date: Jan 25, 2012
2007 INFINITI M35X, I HAS A TRAMLINING ISSUE WITH THE STEERING SYSTEM.THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY FAMILY. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Jan 16, 2014
MY VEHICLE HAS ROUGH START, STALLS AND HAS TURNED OFF WHILE IN OPERATION. *TR