Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 7, 2014
BACKING OUT OF DRIVEWAY WHEN ALL OF A SUDDEN I COULDN'T TURN THE STEERING WHEEL NO MATTER HOW MUCH PRESSURE I EXERTED. COMPLETE CRITICAL MALFUNCTION OF THE STEERING. TURNED CAR OFF AND RESTARTED. NO CHANGE IN CONDITION. AFTER SEVERAL MINUTES, RESTARTED CAR AND STEERING APPEARED NORMAL. BROUGHT THE CAR TO SERVICE DEPARTMENT OF DEALER FROM WHERE I PURCHASED CAR. INITIALLY ADVISED BY SERVICE MA... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 1, 2014
TRAVELING AN TIRE SENSOR CAME ON INDICATING LOW AIR PRESSURE. PULL TO THE EMERGENCY LANE ON BRIDGE ON I-55 IN LOUISIANA TO FIND NOTHING WRONG. WHILE ON THE SHOULDER ANOTHER CAR PASSED WITH ROAD DEBRIS DAMAGING MY CAR. I SEE A RECALL FOR THE SENSOR YET THE STATE OF LOUISIANA IS NOT IDENTIFIED FOR THE RECALL. CAN YOU TELL ME HOW LOUISIANA WAS NOT INCLUDED IN THE TIRE SENSOR RECALL AND CAN YOU HEL... Read more
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING SYSTEM FAILED. THE CONTACT STATED THAT WHEN HE TURNED THE STEERING WHEEL TO THE LEFT IT CONTINUED TO DRIVE STRAIGHT. THE IDENTICAL FAILURE OCCURRED WHEN THE CONTACT SHIFT THE VEHICLE INTO PARK. THE WARNING LIGHTS ALSO ILLUMINATED. THE DEALER TOWED THE VEHICLE FROM A PARKING LOT; HO... Read more
Incident date: Jan 1, 2014
MY BRAND NEW INFINITI Q50, WITH DIRECTIVE ADAPTIVE STEERING, HAD LESS THAN 200 MILES ON IT. STARTED IT UP (IN COLD WEATHER, PROBABLY AROUND 20) AND THE POWER STEERING WARNING LIGHT WAS ON AND THE POWER STEERING WAS DISABLED. WAITED A MINUTE OR TWO FOR IT TO WARM UP, AND THE CHASSIS CONTROL SYSTEM WARNING LIGHT CAME ON AS WELL. TURNED OFF CAR, TURNED IT BACK ON AND POWER STEERING WAS WORKING. TOO... Read more
Incident date: Jan 3, 2014
DIRECT ADAPTIVE STEERING SYSTEM FAILS AT STARTUP ALONG WITH COLLISION IMMINENT BRAKING SYSTEM (OR MAYBE VICE VERSA). FAILURE OCCURRED 2X, BUT NEVER WHEN THE VEHICLE WAS COLD. TURNING OFF ALL ACTIVE SAFETY SYSTEMS AND THEN RESTARTING THE VEHICLE APPEARS TO REMEDY THE PROBLEM. RESTARTING ALONE WAS NOT EFFECTIVE. VEHICLE IS CURRENTLY AT OUR LOCAL DEALERSHIP AND IS HAVING MULTIPLE CONTROL MODULES ... Read more
Incident date: Jan 3, 2014
PLEASE REFER TO YOUR CAMPAIGN NUMBER I3V588000. IT APPEARS THAT MORE CARS ARE AFFECTED THAN ORIGINALLY THOUGHT. MY CAR IS EXPERIENCING THE SAME PROBLEM BUT HAS NOT BEEN RECALLED. SUPPOSEDLY, INFINITI RECALLED ALL 23 CARS THAT WERE AFFECTED. THERE ARE OBVIOUSLY MANY MORE VEHICLES EQUIPPED WITH DAS THAT ARE EXPERIENCING THIS PROBLEM. *TR
Incident date: Jan 3, 2014
PLEASE REFER TO YOUR CAMPAIGN NUMBER I3V588000. IT APPEARS THAT MORE CARS ARE AFFECTED THAN ORIGINALLY THOUGHT. MY CAR IS EXPERIENCING THE SAME PROBLEM BUT HAS NOT BEEN RECALLED. SUPPOSEDLY, INFINITI RECALLED ALL 23 CARS THAT WERE AFFECTED. THERE ARE OBVIOUSLY MANY MORE VEHICLES EQUIPPED WITH DAS THAT ARE EXPERIENCING THIS PROBLEM. *TR
Incident date: Jan 3, 2014
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A GARAGE WALL. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 40,000.
Crash
Incident date: Jan 5, 2014
IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTAR... Read more
Incident date: Jan 5, 2014
IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTAR... Read more
Incident date: Jan 5, 2014
SAME ISSUE AS A COMPLAINT PREVIOUSLY POSTED ON YOUR SITE RE: 2014 INFINITI Q50: STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN ATTEMPTING TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. WILL CONTACT DEALER FOR SERVICE WE WERE NOT AWARE OF ANY NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOW... Read more
Incident date: Jan 5, 2014
SAME ISSUE AS A COMPLAINT PREVIOUSLY POSTED ON YOUR SITE RE: 2014 INFINITI Q50: STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN ATTEMPTING TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. WILL CONTACT DEALER FOR SERVICE WE WERE NOT AWARE OF ANY NHTSA RECALL CAMPAIGN 13V588000(STEERING); HOW... Read more
Incident date: Dec 27, 2013
TOOK OUR CAR IN FOR INSPECTION AND MECHANIC POINTED OUT THAT ALL 4 TIRES WERE DRY ROTTED AND NEEDED TO BE REPLACED IMMEDIATELY BECAUSE IT IS DANGEROUS TO DRIVE WITH THESE TIRES. CAR IS A 2012 INFINITY GX25 AND CAR HAS ONLY 18,000 MILES ON IT. BOTH CAR DEALER AND GOODYEAR STORE SAID THEY WERE NOT RESPONSIBLE. BECAUSE OF DANGER, WE ARE HAVING THE TIRES REPLACED. *TR
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE BEGAN SHAKING VIGOROUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE CAM SHAFT INTAKE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STA... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE BEGAN SHAKING VIGOROUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE CAM SHAFT INTAKE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STA... Read more
Incident date: Dec 15, 2013
TL* THE CONTACT OWNS A 2014 INFINTI QX70. THE CONTACT STATED THAT THE FOG LAMP LENSES SHUDDERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS CAUSED BY ROAD DEBRIS. THE TECHNICIAN MENTIONED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 900.
Incident date: Dec 18, 2013
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN A GRINDING NOISE FROM THE FRONT DRIVER'S SIDE WHEEL WAS HEARD AS THE CONTACT ATTEMPTED A TURN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE STRUT WAS RUSTED AND DAMAGED. THE CONTACT INFORMED THE MANUFACTURER OF THE DEFECT BUT NO REMEDY WAS OFF... Read more
Incident date: Dec 16, 2013
I WAS DRIVING ON 12/15/13 AND EMERGENCY BRAKE ICON CAME ON I TRIED TO PRESS BRAKES AND GRINDING NOISE CAME FROM FRONT WHEN I PRESSED BRAKE WHEN I RELEASED BRAKE AND PUMPED AGAIN AND HAD TO DO NUMEROUS TIMES AND CAR WOULD NOT STOP. I HAD TO GO OFF THE ROAD ONTO GRASS AND CAR FINALLY SLOWED DOWN. I TURNED OFF CAR AND EMERGENCY ICON WAS OFF AND BRAKES WORKED LIKE NOTHING HAPPENED. TODAY AT 12/29/13 ... Read more
Incident date: Dec 28, 2013
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY BECOME UNSAFE FROM BEING SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. REPLACEMENT LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE EXISTING LIGHTS ARE ALL SANDBLASTED AN... Read more
Incident date: Jul 8, 2013
NOT EXACTLY SURE WHEN THE DRIVER'S SEAT BROKE, BUT IT WAS LEANING INTO THE CENTER CONSOLE AND I FELT I WAS NOT CENTERED ON THE STEERING WHEEL. ABOUT A WEEK OR SO AFTER NOTICING THIS, I WAS TAKING MY DAUGHTER TO DAYCARE WHEN THE SEAT SUPPORT ON THE LEFT SIDE BROKE WITH A LOUD BANG AND THE SEAT COLLAPSED TO THE FLOOR. I SWERVED INTO THE ONCOMING LANE AND FORTUNATELY NOTHING WAS COMING AT THE TIME. T... Read more
Incident date: Dec 23, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STARTED THE VEHICLE AND THE CHASSIS CONTROL SYSTEM ERROR SENSOR LIGHT ILLUMINATED. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE VEHICLE DIFFICULT TO TURN THE STEERING WHEEL. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THEY WERE AWARE OF THE PROBLEM WITH THE VEHICLE AND SHE SHOULD TURN THE ... Read more
Incident date: Jul 5, 2012
I OWN AN 2006 INFINITI M35X AWD ...GREAT CAR BUT HAVE EXPERIENCED TREMLING AND HARD PULLING EITHER LEFT OR RIGHT WHEN DRIVING ON UNEVEN SURFACES OR MAKING TURNS .. IT IS VERY SCARY BECAUSE IT HAPPENS SO UNEXPECTEDLY...NOW I ALWAYS HAVE TO DRIVE EXPECTING IT TO HAPPEN .... NOT MY BEST COMFORT. *TR
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Dec 26, 2013
Incident date: Jul 5, 2012
I OWN AN 2006 INFINITI M35X AWD ...GREAT CAR BUT HAVE EXPERIENCED TREMLING AND HARD PULLING EITHER LEFT OR RIGHT WHEN DRIVING ON UNEVEN SURFACES OR MAKING TURNS .. IT IS VERY SCARY BECAUSE IT HAPPENS SO UNEXPECTEDLY...NOW I ALWAYS HAVE TO DRIVE EXPECTING IT TO HAPPEN .... NOT MY BEST COMFORT. *TR
Incident date: Oct 23, 2013
STOPPED AT A TRAFFIC LIGHT. CAR IN DRIVE & FOOT ON BRAKE PEDAL. ENGINE SUDDENLY REVS UP TO OVER 3000 RMP AND CAR WANTS TO LUNGE FORWARD.VERY DIFFICULT TO HOLD CAR FROM LUNGING INTO CAR IN FRONT. PUT GEAR SHIFT INTO NEUTRAL TO PREVENT AN ACCIDENT.THIS SAME THING HAS OCCURRED ON 11/1/2013 AND 12/23/2013.REPORTED TO DEALER & NISSAN. NO HELP. *TR
Incident date: Oct 23, 2013
STOPPED AT A TRAFFIC LIGHT. CAR IN DRIVE & FOOT ON BRAKE PEDAL. ENGINE SUDDENLY REVS UP TO OVER 3000 RMP AND CAR WANTS TO LUNGE FORWARD.VERY DIFFICULT TO HOLD CAR FROM LUNGING INTO CAR IN FRONT. PUT GEAR SHIFT INTO NEUTRAL TO PREVENT AN ACCIDENT.THIS SAME THING HAS OCCURRED ON 11/1/2013 AND 12/23/2013.REPORTED TO DEALER & NISSAN. NO HELP. *TR
Incident date: Oct 23, 2013
STOPPED AT A TRAFFIC LIGHT. CAR IN DRIVE & FOOT ON BRAKE PEDAL. ENGINE SUDDENLY REVS UP TO OVER 3000 RMP AND CAR WANTS TO LUNGE FORWARD.VERY DIFFICULT TO HOLD CAR FROM LUNGING INTO CAR IN FRONT. PUT GEAR SHIFT INTO NEUTRAL TO PREVENT AN ACCIDENT.THIS SAME THING HAS OCCURRED ON 11/1/2013 AND 12/23/2013.REPORTED TO DEALER & NISSAN. NO HELP. *TR
Incident date: Dec 22, 2013
WHILE DRIVING ON THE HIGHWAY I HEARD A POP AND FELT THE SEAT GIVE OUT AND START TO FALL DOWN. I PULLED OVER AND COULD NOT GET THE SEAT TO GO BACK TO THE CORRECT POSITION. UPON INSPECTION I NOTICED THAT THE SEAT FRAME IS BROKEN AND COULD SEE THE PART STICKING UP FROM WHERE THE BOTTOM SEAT CONNECTS TO THE REAR BACK PART OF THE SEAT. I ALMOST HAD ME CRASH INTO THE CONSTRUCTION BARRELS ON THE SIDE OF ... Read more
Incident date: Sep 18, 2013
NO FORWARD OR REVERSE IN GEAR, RPM WON'T GO OVER 2500 RPM IN GEAR; NEUTRAL OK. CAR TOWED IN TO DEALERSHIP. MULTIPLE DTC FOUND; REPLACED CVT TRANSMISSION ASSEMBLY. *TR
Incident date: Dec 20, 2013
TL* THE CONTACT OWNS A 2004 INFINITI G35 COUPE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 86,000.
Incident date: Dec 7, 2013
MY 2009 INFINITI G37X LOST POWER WITHOUT WARNING ON 3 SEPARATE OCCASIONS. THE FIRST TWO TIMES THE PROBLEM OCCURRED IN JAN 2013 (CAR WAS STILL UNDER 60K MILES WARRANTY). I WAS DRIVING ON THE HIGHWAY ON A COLD NIGHT AND MY CAR STALLED AT AROUND 55/65 MPH MARK. THE CAR WAS SHAKING WHEN I TRIED TO ACCELERATE. WHEN I PULLED OVER TO THE EMERGENCY LANE, MY CAR HAD LOST COMPLETE POWER. THEN, I RESTARTED T... Read more
Incident date: Dec 7, 2013
MY 2009 INFINITI G37X LOST POWER WITHOUT WARNING ON 3 SEPARATE OCCASIONS. THE FIRST TWO TIMES THE PROBLEM OCCURRED IN JAN 2013 (CAR WAS STILL UNDER 60K MILES WARRANTY). I WAS DRIVING ON THE HIGHWAY ON A COLD NIGHT AND MY CAR STALLED AT AROUND 55/65 MPH MARK. THE CAR WAS SHAKING WHEN I TRIED TO ACCELERATE. WHEN I PULLED OVER TO THE EMERGENCY LANE, MY CAR HAD LOST COMPLETE POWER. THEN, I RESTARTED T... Read more
Incident date: Dec 12, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRE... Read more
Incident date: Dec 18, 2013
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WELL... Read more
Incident date: Dec 9, 2013
I'VE BEEN HAVING A CONTINUING PROBLEM IN REGARDS THE STOCK PANASONIC CD CHANGER. THE CD CHANGER IS MOVING DISCS AROUND WHEN THE POWER TO THE CAR IF OFF, WON'T EJECT DISCS OR RECEIVE THEM. THIS MALFUNCTION IS DRAINING MY BATTERY. I BROUGHT THE CAR INTO A INFINITI SERVICE SHOP AND THEY ADVISED ME THAT THE CD CHANGER WAS MALFUNCTIONING AND WOULD REPAIR IF FOR $500.00, BY INPUTTING A REMANUFACTURED CD... Read more
Incident date: Dec 9, 2013
I'VE BEEN HAVING A CONTINUING PROBLEM IN REGARDS THE STOCK PANASONIC CD CHANGER. THE CD CHANGER IS MOVING DISCS AROUND WHEN THE POWER TO THE CAR IF OFF, WON'T EJECT DISCS OR RECEIVE THEM. THIS MALFUNCTION IS DRAINING MY BATTERY. I BROUGHT THE CAR INTO A INFINITI SERVICE SHOP AND THEY ADVISED ME THAT THE CD CHANGER WAS MALFUNCTIONING AND WOULD REPAIR IF FOR $500.00, BY INPUTTING A REMANUFACTURED CD... Read more
Incident date: Dec 17, 2013
NO STEERING, STEERING LIGHT IN DASH IS LITE AND NO STEERING, UNABLE TO DRIVE VEHICLE. *TR
Incident date: Oct 27, 2013
2008 INFINITI M35. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL SENSOR RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED THE ON OCTOBER 27, 2013, THE VEHICLE WENT INTO LIMP MODE. AFTER THE DEALER REPLACED THE ACCELERATOR PEDAL AT A COST OF $590.90, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL.
Incident date: Dec 14, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT HE ATTEMPTED TO DRIVE IN REVERSE, BUT THE STEERING WHEEL FAILURE LIGHT ILLUMINATED AS THE STEERING WHEEL BECAME UNRESPONSIVE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEA... Read more
Incident date: Dec 14, 2013
AS I WAS DRIVING NORMALLY, MY SUNROOF EXPLODED OUTWARDS. I WAS NOT ACTUATING THE SUNROOF IN ANY WAY AT THE TIME AND THE INTERIOR SHADE WAS CLOSED. A LARGE, CENTRAL PORTION OF THE GLASS WAS PROPELLED INTO THE AIR AND RAINED BACK DOWN ON THE CAR. IT SOUNDED LIKE A SHOTGUN RIGHT NEXT TO MY EAR. I SAW GLASS FROM THE SUNROOF SLIDING DOWN THE REAR WINDOW. WHAT REMAINS OF THE SUNROOF IS AN OUTER RING OF ... Read more
Incident date: Dec 8, 2013
UPON STARTUP (IN COLD WEATHER, BUT ON A WARM CAR THAT HAD ONLY SAT FOR 20 MINUTES BETWEEN TRIPS), THE STEERING WAS EXTREMELY STIFF. HAD A STEERING INDICATOR WARNING LIGHT(S) ALSO SHOW ON THE DASH. RESTARTING THE CAR SEVERAL TIMES SHOWED THAT THE STEERING WOULD START OK (NORMAL RESISTANCE), BUT THAT TURNING THE WHEEL MORE THAN A LITTLE BIT WOULD RESULT IN A 'THUD' SOUND, THE ERROR LIGHTS ON THE DAS... Read more
Incident date: Dec 8, 2013
UNABLE TO STEER VEHICLE; STEERING WHEEL WAS NOT "LOCKED", AS A CURRENT INFINITI RECALL IS ADDRESSING. WEATHER CONDITIONS WERE TEMP ABOUT 27DEGREES, ABOUT 2 INCHES OF SNOW ON THE GROUND. VEHICLE DID NOT RESPOND TO STEERING INPUTS, CAR WAS DRIFTING TO THE RIGHT. AT SOME POINT, STEERING RESPONSE WAS RESTORED AND WAS ABLE TO DRIVE CAR HOME. CAR IS CURRENTLY AT THE LOCAL INFINITI DEALERSHIP AND ISS... Read more
Incident date: Dec 16, 2013
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WELL... Read more
Incident date: Nov 1, 2013
WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY R... Read more
Incident date: Nov 1, 2013
WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY R... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Dec 15, 2013
Incident date: Nov 1, 2013
WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY R... Read more
Incident date: Oct 4, 2013
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS (AS STATED BY INFINITI CERTIFIED DEALER SERVICE CENTER) HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $835.15. LABOR TO INSTALL; $399.36. THIS IS A NISSAN/INFINITI PROBLEM REPORTED PREVIOUSL... Read more
Incident date: Nov 1, 2011
THIS CAR TENDS TO DRIFT/TRAVEL/TRAMMEL WITH ROAD GROOVES/RUTS/DIPS ALL THE TIME. THIS IS A COMMON PROBLEM WITH THIS MODEL. I'VE CHANGED THE TIRES A FEW TIMES TO TRY AND RESOLVE THIS ISSUE AND THE SAME PROBLEM HAPPENS WITH ALL TIRE BRANDS I'VE TRIED. I HAVE NEVER EXPERIENCED THIS PROBLEM AS PREVALENT WITH ANY OTHER VEHICLE I'VE DRIVEN. I'VE TAKEN IT TO TWO DEALERS AND THEY BOTH SAY IT IS COMMON TO ... Read more