Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 19, 2012
ON MY WAY HOME FROM WORK AT APPROXIMATELY 10;30PM ON A TWO LANE HIGHWAY I WAS THE SECOND PERSON TO HIT A HORSE,. 17 HAND HORSE LYING IN THE ROAD, A PERSON HEADED NORTH HIT AND TOSSED THE DEAD HORSE IN MY SOUTH LANE. , . MY CAR HIT THE HORSE, FLIPPED SEVERAL TIMES THEN ROLLED DOWN AND EMBANKMENT UNTIL THE CAR CAME TO A STOP.........IT DUG INTO THE DIRT AND GRASS UNTIL IT CAME TO A HALT,. WHEN THE ... Read more
Crash
Incident date: Dec 17, 2013
IN DECEMBER 2013 I WAS DRIVING ON THE HIGHWAY WITH THE CRUISE CONTROL SET AT 60 MPH WHEN VEHICLE COMPLETELY SHUT DOWN. VEHICLE STARTED BACK UP BECAUSE OF THE SPEED I WAS DRIVING. LATER ON MY TRIP HOME I WAS DOING 45 MPH AND VEHICLE SHUT DOWN AND LOSS ALL CONTROL OF VEHICLE. BROUGHT THE VEHICLE TO AN AUTOZONE TO SCAN AND SEE WHAT THE PROBLEM WAS. IT WAS THE CAMSHAFT POSITION SENSORS. I CHANGED THE ... Read more
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Nov 13, 2013
THE GAS GAUGE IS INCORRECTLY READING THE FUEL, AND I AM NOT THE ONLY ONE HAVING A PROBLEM. MANY OTHERS ARE.. INFINITI WANTS 800+ TO REPLACE SOMETHING THAT CAN CAUSE A ACCIDENT BECAUSE OF A GAUGE? THIS SHOULD BE ADDRESSED PROPERLY. MORE IMPORTANTLY, THIS PRESENTS A MAJOR SAFETY ISSUE BY POTENTIALLY CAUSING A DRIVER TO RUN OUT OF GAS ON THE INTERSTATE AND BE SERIOUSLY OR FATALLY INJURED IN A REAR-EN... Read more
Incident date: Apr 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, IT SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFAC... Read more
Incident date: Apr 14, 2014
MY VEHICLE'S ENGINE CUTS OFF WITHOUT WARNING. INFINITI HAD A RECALL REGARDING THIS YET THEY SAY MY CAR ISN'T ON THE RECALL LIST. IT DEALS WITH SOME SENSORS THAT CUT THE ENGINE OFF WITHOUT WARNING. I HAVE THE SAME EXACT PROBLEMS AS THE RECALL STATES,
Incident date: Apr 8, 2014
SEAT MOORINGS UNEXPECTEDLY GAVE WAY DURING BRAKING. *TT
Incident date: Jan 27, 2014
FUEL GAUGE REGISTERS OVER HALF A TANK WHEN TANK IS ACTUALLY VERY NEAR EMPTY. WHEN TANK IS FILLED UP, GAUGE GOES TO JUST ABOVE FULL, AND SLOWLY DECREASES TO JUST OVER HALF A TANK AS THE TANK NEARS EMPTY. I HAVE TO WATCH MY MILEAGE AND GUESS TO KNOW WHEN I'M ALMOST OUT OF GAS. THIS SEEMS UNSAFE. *JS
Incident date: Apr 1, 2014
FAX LETTER FROM CONSTITUENT REGARDING PROBLEMS WITH HIS 2008 INFINITI G35; SEEKING HELP IN TRYING TO GET INFINITI TO ADMIT THERE ARE OTHER COMPLAINTS WITH THE SAME VEHICLE AS HIS. *SMD THE CONSUMER STATED WHEN HE CAME TO A STOP, THE ENGINE WOULD SURGE. WHEN HE APPLIED THE BRAKE PEDAL, THE VEHICLE SURGED EVEN MORE, AND THE VEHICLE WOULD THEN START TO SHAKE. *JB
Incident date: Apr 12, 2014
DRIVING WITH CRUISE CONTROL ON, 70MPH ZONE, SLIGHT DOWNHILL SPEED OF 72MPH. NEW REAR TIRES, VERY GOOD CONDITION FRONT TIRES, 1 DAY OLD 4 WHEEL ALIGNMENT, CONCRETE HIGHWAY SURFACE IN SUNNY DRY CONDITIONS, APPROXIMATE OUTSIDE TEMP 65. VEHICLE AND STEERING WHEEL JERKED TO THE RIGHT WITH STEERING WHEEL DISPLACING APPROXIMATELY 30-45 DEGREES FROM CENTER TO THE RIGHT, FOLLOWED BY A JERK AND DISPLACEME... Read more
Incident date: Apr 12, 2014
DRIVING WITH CRUISE CONTROL ON, 70MPH ZONE, SLIGHT DOWNHILL SPEED OF 72MPH. NEW REAR TIRES, VERY GOOD CONDITION FRONT TIRES, 1 DAY OLD 4 WHEEL ALIGNMENT, CONCRETE HIGHWAY SURFACE IN SUNNY DRY CONDITIONS, APPROXIMATE OUTSIDE TEMP 65. VEHICLE AND STEERING WHEEL JERKED TO THE RIGHT WITH STEERING WHEEL DISPLACING APPROXIMATELY 30-45 DEGREES FROM CENTER TO THE RIGHT, FOLLOWED BY A JERK AND DISPLACEME... Read more
Incident date: Apr 7, 2014
AS I STARTED THE CAR AFTER A LONG DAY OF WORK, I DISCOVERED THAT THE DASHBOARD IS NOT FUNCTIONAL, COMPLETELY DEAD. BLINKERS, GAS METER, SPEED METER, CRUISE, LIGHTS DID NOT WORK. I CALLED BROOKPARK INFINITY WHO TOLD ME THAT THE FUSE WAS OUT AND REPLACED IT. THEY DID NOT HAVE ANY EXPLANATION WHY THIS HAPPENED IN A NEW CAR THAT IS LESS ONE YEA OLD. I AM GREATLY CONCERNED THAT I GOT A LEMON DEAL ON TH... Read more
INFINITI
Q50 HYBRID
(2014) - ELECTRICAL SYSTEM
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
INFINITI
Q50 HYBRID
(2014) - ENGINE
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
INFINITI
Q50 HYBRID
(2014) - FUEL/PROPULSION SYSTEM
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
Incident date: May 17, 2012
WAS DRIVING WHEN I APPLIED BRAKES . THE BRAKE LIGHT CAME ON AND BRAKE PEDAL FELT SOFT NOT FIRM, VEHICLE DIDN'T COME TO A STOP. HAD TO DRIVE ON THE SIDE OF THE ROAD TOWARDS A HILL . I APPLIED BRAKES AGAIN BUT THE CARE WOULD BARELY BRAKE . I TURN THE KEY OFF AND TURN THE CAR BACK ON. BRAKES WORKED AGAIN. THIS HAS HAPPEN MULTIPLE TIMES AND DEALER TOLD ME . THAT THEY ARE AWARE OF THE PROBLEM BUT SINC... Read more
Incident date: Feb 1, 2010
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED WHILE TRAVELING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE INSTRUMENT PANEL HAD A SHORT WHICH MADE IT IMPOSSIBLE FOR THE CONTACT TO SEE THE GAUGES WHILE DRIVING.... Read more
Incident date: Feb 1, 2010
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED WHILE TRAVELING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE INSTRUMENT PANEL HAD A SHORT WHICH MADE IT IMPOSSIBLE FOR THE CONTACT TO SEE THE GAUGES WHILE DRIVING.... Read more
Incident date: Apr 1, 2014
2013 INFINITY JX35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO FRONT DOOR OF VEHICLE HAS VERY SHARP EDGES THAT CAUSED INJURY TO CONSUMERS FACE. *SMD THE DEALER INFORMED THE CONSUMER, THE PROBLEM WAS A MANUFACTURING DEFECT, AND THEY WERE NOT RESPONSIBLE FOR FIXING IT. (LAWYER WROTE IN ON BEHALF OF CONSUMER) *JB
1 injured
Incident date: Sep 7, 2013
CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACC... Read more
Incident date: Sep 7, 2013
CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACC... Read more
Incident date: Mar 12, 2014
HTTP://WWW.CARSAFETYREFERENCE.COM/INFINITI-M45-2003/AIR-BAGS MY2003 INFINITI M45 SUPPLEMENTAL AIR BAG LIGHT IS BLINKING. I HAVE NOT BEEN IN ANY ACCIDENTS OR HIT ANYTHING. THIS SEEMS TO BE A KNOWN ISSUE WITH THIS VEHICLE AND INFINITI IN GENERAL AS THERE ARE NUMEROUS FORUMS ABOUT IT. IT NEEDS TO BE EVALUATED BY INFINITI BECAUSE IT SEEMS DANGEROUS. I JUST FEEL THAT I SHOULD NOT HAVE TO PAY FOR A... Read more
Incident date: Mar 28, 2014
LEFT FRONT STRUT SPRING BROKE WHILE IN TRAFFIC, SENDING BROKEN SPRING END INTO TIRE RIPPING THE ENTIRE SIDEWALL OF THE TIRE OUT. BLOWOUT CAUSED LOSS OF STEERING WHILE IN THE PROCESS SENT VEHICLE INTO ONCOMING TRAFFIC. *TR
Crash
Incident date: Mar 28, 2014
LEFT FRONT STRUT SPRING BROKE WHILE IN TRAFFIC, SENDING BROKEN SPRING END INTO TIRE RIPPING THE ENTIRE SIDEWALL OF THE TIRE OUT. BLOWOUT CAUSED LOSS OF STEERING WHILE IN THE PROCESS SENT VEHICLE INTO ONCOMING TRAFFIC. *TR
Crash
Incident date: Apr 1, 2014
BODY FRAME RUSTED BEHIND THE FRONT WHEEL ON PASSENGER SIDE. WHEN I TRY TO REPLACE THE FLAT TIRE , THE CAR COLLAPSE OVER THE JACK. THE CAR FRAME BROKE. *TR
Incident date: Apr 4, 2014
THE SEDAN HAS AN AIRBAG THAT DOES NOT WORK PROPERLY THE AIRBAG LIGHT FLASHES NON STOP ON THE VEHICLE AND DOES NOT GO AWAY. L LOOKED ONLINE AND SAW A PREVIOUS RECALL ON THIS ISSUE AND THE PROBLEM STILL REMAINS. I TOOK IT TO THE DEALERSHIP TO BE TOLD THAT IT WAS MY FAULT AND THEY DO NOT WARRANTY SAFETY ISSUES ANYMORE. THEY CONTINUES TO PRINT OUT A STATEMENT FOR $1000 DOLLARS WITH A CODE B1134. ITS A... Read more
Incident date: Apr 4, 2014
THE SEDAN HAS AN AIRBAG THAT DOES NOT WORK PROPERLY THE AIRBAG LIGHT FLASHES NON STOP ON THE VEHICLE AND DOES NOT GO AWAY. L LOOKED ONLINE AND SAW A PREVIOUS RECALL ON THIS ISSUE AND THE PROBLEM STILL REMAINS. I TOOK IT TO THE DEALERSHIP TO BE TOLD THAT IT WAS MY FAULT AND THEY DO NOT WARRANTY SAFETY ISSUES ANYMORE. THEY CONTINUES TO PRINT OUT A STATEMENT FOR $1000 DOLLARS WITH A CODE B1134. ITS A... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE ... Read more
Incident date: Mar 20, 2014
I LEASED THE QX60 ON MARCH 19TH AND RIGHT AWAY I NOTICED THAT THE AIR BAG LIGHT WOULD GO ON WHEN MY SONS (100 AND 110 POUNDS) WOULD SIT IN THE FRONT SEAT. NOW I AM BEING TOLD THAT THE CAR MAY BE UNDER THE RECALL BUT THAT THEY WILL NOT BE ABLE TO TAKE IT IN FOR DIAGNOSTICS UNTIL MID APRIL. UNTIL THEN I CANNOT DRIVE WITH ANYONE IN THE FRONT PASSENGER SEAT FOR FEAR THAT, IN CASE OF AN ACCIDENT, THE... Read more
Incident date: Feb 1, 2013
SHORTLY AFTER PURCHASING MY M37, I FOUND IT DIFFICULT TO STEER ON THE ROAD. I STARTED DOING SOME INVESTIGATION ON THE INTERNET AND FOUND A CONCEPT CALLED "TRAMLINING" THAT OTHER M INFINITI OWNERS WERE EXPERIENCING AND WHICH DESCRIBED WHAT I WAS EXPERIENCING. I DON'T FEEL THERE IS A CERTAIN SPEED THAT TRIGGERS THE CONDITION. YOU REALLY HAVE TO HOLD ON TO THE STEERING WHEEL TO CONTROL THE CAR. I TOO... Read more
Incident date: Aug 8, 2012
I BOUGHT THIS VEHICLE ALMOST TWO YEARS AGO AT THE KIA DEALER SHIP LOCATED ON 441 NW MIAMI FL, AND BETWEEN MID SEPTEMBER AND ON,IN MIAMI WE WERE EXPERIENCED CONSTANT HEAVY RAIN. I NOTICED THAT A LEAKING ON THE FRONT DRIVER SEAT BELOW THE GAS PADDLE, WATER DRIPPING WITH FORCE EVERY TIMES IT RAINS AND MY FRONT CAR DRIVER SIDE SOAK AND WET WITH WATER. I REPORTED TO THE DEALER ON NUMEROUS OCCASION AN... Read more
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, IT STALLED INDEPENDENTLY. THE CHECK ENGINE, SLIP, AND TCR OFF WARNING LAMPS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CRANK SHAFT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT REFUSED... Read more
Incident date: Mar 16, 2014
WHILE STOPPED IN HEAVY TRAFFIC, FOLLOWING 1.5 HOURS OF VERY SLOW STOP AND GO MOVEMENT, AND WITH MY FOOT ON THE BRAKE, THE CAR ENGINE RACED AND ACCELERATED THE VEHICLE INTO THE CAR STOPPED IN FRONT OF ME. THE RESULTING COLLISION INVOLVED THREE VEHICLES STOPPED IN FRONT OF ME. *TR
Crash
Incident date: Mar 28, 2014
MY 2014 INFINITI Q 50 WAS INVOLVED IN 2 CAR ACCIDENT. I CRASH IN TO ANOTHER VEHICLE WITH HIGH IMPACT. THE DAMAGE IS TO MY Q 50 IS OVER $ 18,000.00 WHOLE FRONT OF THE CAR IS DAMAGE. I HAD MY 12 YEARS OLD SON ON PASSENGER SEAT BOTH AIR BAGS DID NOT DEPLOY. WE BOTH SUSTAIN INJURIES. *TR
Crash
2 injured
Incident date: Mar 31, 2014
I AM HAVING PROBLEMS WITH MY BRAKE LIGHT COMING ON, AND THE BRAKES ARE GRINDING AND SCRUBBING EVERYTIME I PLACE MY FEET ON THE BRAKE. *TR
Incident date: Feb 12, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED WHILE DRIVING 65 MPH THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIAN DIAGNOSED THAT AIR BAG SENSOR WAS BROKEN AND NEEDED TO BE REPLACED. THE AIR BAG SENSOR WAS RESET AND FUNCTIONED NORMALLY FOR SIX WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000 AN... Read more
Incident date: Apr 10, 2013
CONTROLS FOR AUDIO, INCLUDING ON STEERING WHEEL, AND CONTROLS FOR TEMP DO NOT WORK. THIS CAR WAS MADE ONE MONTH AFTER CUT OFF DATE FOR RECALL ON THIS COMPONENT. I WOULD LIKE TO GET THIS REPAIR FROM INFINITI AT NO CHARGE. *TR
Incident date: Mar 18, 2014
I HAD A LOW OIL LIGHT AND DECIDED TO CHANGE THE OIL AND SPARK PLUGS. WHEN I REMOVED THE SPARK PLUG I FOUND OIL POOLING IN THE SPARK PLUG TUBE AND SAW AN OBVIOUS LEAK IN THE VALVE COVER SEAL. THE OIL LEVEL HAD REACHED 1CM ABOVE THE CONNECTOR IN THE BOOT. THIS CAN POTENTIALLY CAUSE AN ENGINE FIRE WHILE DRIVING. THE VALVE COVERS CONTAIN BAD SPARK PLUG TUBE SEALS. THIS ALLOWS A SIGNIFICANT AMOUNT OF... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Feb 15, 2014
OUR JX 35 HAS A ONGOING RATTLE IN THE CENTER STACK, MID-DASH AREA, JUST BELOW THE NAVIGATION AREA. I WILL BE TAKING OUR VEHICLE IN TO THE NEAREST DEALERSHIP (80MI ONE-WAY) ONCE THEY ACTUALLY RETURN MY APPOINTMENT REQUEST TO GET THIS RATTLE FIX (THIS WILL BE THE SECOND ATTEMPT!!!). *TR
Incident date: Jan 29, 2014
WHEN THE VEHICLE IS MOVING, ACCELERATION OF MOVING CAUSES THE SEAT TO MOVE BACKWARDS AND FORWARDS. THIS CAN BE DANGEROUS, PERHAPS LEADING TO MAJOR FAILURE IN ACCIDENT, OR WITH HARD BRAKING. *TR
Incident date: Mar 25, 2014
ON 3/25 AT APPROX. 3:30 IN THE AFTERNOON I WAS TRAVELING NORTH ON THE FLORIDA TPKE. AT APPROX 65-70 MPH WHEN I SUDDENLY HEAR A LOUD "SWOOSH" AND NOTICED THAT THE SHADE BENEATH MY MOONROOF WAS VIOLENTLY SHAKING. THE SHOCK NEARLY CAUSED ME TO LOSE CONTROL OF MY VEHICLE. I REACHED UP OPENED THE SLIDING SHADE COVER TO SEE THAT THERE WAS NOTHING THERE. I PULLED ONTO THE SHOULDER TO INSPECT MY VEHICLE W... Read more
Incident date: Jun 15, 2012
WHILE DRIVING WITH A PASSENGER, THE PASSENGER AIRBAG SENSOR INDICATED THAT THE AIRBAG WAS OFF. I REPORTED IT TO INFINITI, AND THEY COULD NOT DUPLICATE THE PROBLEM. THIS HAS HAPPENED ON AT LEAST A HALF A DOZEN OR MORE OCCASIONS. IT OCCURS AT ALL SPEEDS. WHEN INFINITI CHECKED INTO THE ISSUE THEY ASKED ME HOW MUCH THE PASSENGER WEIGHED. THE PASSENGER HAS BEEN MYSELF AND MY BOYFRIEND ON VARIOUS O... Read more
Incident date: Sep 2, 2013
WHILE ON VACATION WITH THE ENTIRE FAMILY IN THE VEHICLE AND TRAVELING DOWN THE TURNPIKE AT 75MPH I STARTED DOWN A INCLINE WITH THE CRUISE CONTROL ON AND WHEN THE MOTOR STARTED COASTING OR NOT UNDER LOAD THE REAR END STARTED TO SHAKE SIDE TO SIDE SO BAD THAT I HAD TO GET ON THE BRAKES AND SLOW DOWN TO 35 MPH AND THEN IT STARTED TO DO IT A THIS SPEED ALSO (ANYTIME NOT UNDER LOAD FROM GAS PETAL IT ST... Read more
Incident date: Mar 6, 2014
OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR
Crash
1 injured
Incident date: Mar 6, 2014
OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR
Crash
1 injured