Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Sep 17, 2013
DURING THE TOWN DRIVING CAR LOST COMPLETE POWER. ALL THE LIGHT ON DASH BOARD INCLUDING "MIL" LIGHT CAME ON. AS A RESULT I HAD TO GET EMERGENCY REPAIRS COSTING $ 600. I ALSO TOOK CAR TO DEALERSHIP WHERE TO REPROGRAM THROTTLE POSITION SENSOR COST ME OVER $120.00. TWO WEEKS LATER I GET NOTICE FROM INFINITY THAT THIS A KNOWN ISSUE AND THEY WILL COME UP WITH SOLUTION FOR THIS PROBLEM. TO THIS DATE I HA... Read more
Incident date: Sep 17, 2013
DURING THE TOWN DRIVING CAR LOST COMPLETE POWER. ALL THE LIGHT ON DASH BOARD INCLUDING "MIL" LIGHT CAME ON. AS A RESULT I HAD TO GET EMERGENCY REPAIRS COSTING $ 600. I ALSO TOOK CAR TO DEALERSHIP WHERE TO REPROGRAM THROTTLE POSITION SENSOR COST ME OVER $120.00. TWO WEEKS LATER I GET NOTICE FROM INFINITY THAT THIS A KNOWN ISSUE AND THEY WILL COME UP WITH SOLUTION FOR THIS PROBLEM. TO THIS DATE I HA... Read more
Incident date: Jan 31, 2014
I WAS DRIVING ON I-5 NORTH CA GOING BETWEEN LATHROP AND STOCKTON WHERE THE SPEED LIMIT IS 70 MPH WHEN MY VEHICLE'S ENGINE SEEMED TO SHIFT INTO NEUTRAL. I BARELY HAD ENOUGH POWER TO GET OFF THE FWY RAMP WHERE IT WAS SAFE TO PARK. I THEN HAD THE CAR TOWED TO AN INFINITI DEALER AND HAD THEM CHECK THE CAR. AFTER THE CAR WAS HOOKED UP TO A DIAGNOSTIC MACHINE, I WAS TOLD THAT THE RIGHT MASS AIR FLOW S... Read more
Incident date: Jan 31, 2014
I WAS DRIVING ON I-5 NORTH CA GOING BETWEEN LATHROP AND STOCKTON WHERE THE SPEED LIMIT IS 70 MPH WHEN MY VEHICLE'S ENGINE SEEMED TO SHIFT INTO NEUTRAL. I BARELY HAD ENOUGH POWER TO GET OFF THE FWY RAMP WHERE IT WAS SAFE TO PARK. I THEN HAD THE CAR TOWED TO AN INFINITI DEALER AND HAD THEM CHECK THE CAR. AFTER THE CAR WAS HOOKED UP TO A DIAGNOSTIC MACHINE, I WAS TOLD THAT THE RIGHT MASS AIR FLOW S... Read more
Incident date: Aug 14, 2013
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT BOTH REAR EXTERIOR AND INTERIOR DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
INFINITI
Q50 HYBRID
(2014) — ELECTRICAL SYSTEM
Jan 31, 2014
Incident date: Jan 8, 2014
ON JANUARY 8, 2014, I WAS SCHEDULED TO BRING MY Q50 FOR SERVICE FOR VARIOUS ISSUES AND PICK UP A LOANER. THAT AM IT WAS ABOUT 3 DEGREES F IN CHICAGO. WHEN I STARTED THE CAR, I SAW A SERIES OF WARNING LIGHTS, INCLUDING DYNAMIC CONTROL, SEAT BELT LIGHT (MY SEAT BELT WAS ON), MASTER WARNING LIGHT, MALFUNCTION INDICATOR LIGHT, BRAKE WARNING LIGHT, DIRECT RESPONSE HYBRID SYSTEM WARNING LIGHT AND ONE ... Read more
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL SENSOR AND THE SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPRO... Read more
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Aug 2, 2013
DRIVING SLOW IN TRAFFIC JAM, PRESS ON GAS CAR DIED, JUST CUT OFF. WITHOUT WARNING. NO WARNING LIGHTS PREVIOUSLY OR DURING. *TR
Incident date: Dec 15, 2013
STEERING WHEEL LOCK AND MALFUNCTION AT COLD WEATHER. UNABLE TO TURN THE WHEEL. ABLE TO RESTART AND FIX THE PROBLEM. HAPPENS DAILY IN COLD WEATHER. TOOK TO DEALER SOFTWARE UPGRADE. PROBLEM NOT FIXED. DEALER TRIED A SECOND TIME AND STILL SAME ISSUE. WAS INFORMED BY THE SERVICE CENTER THE PROBLEM COULD NOT BE FIXED YET. THEY ARE WORKING ON A FIX. *TR
Incident date: Jan 22, 2014
THE VEHICLE HAS DIRECT ADAPTIVE STEERING (DAS) AND HAS BEEN HAVING FAILURES OF THE SYSTEM SINCE COLD WEATHER CAME IN EARLY DECEMBER. AT START UP THE STEERING ERROR AND TRACTION CONTROL ERROR LIGHTS COME ON. MOST TIMES WAITING A FEW MINUTES AND RESTARTING THE VEHICLE WILL CLEAR THE CONDITION BUT, NOT ALWAYS. WHEN THE SYSTEM IS IN FAILURE MODE THE STEERING IS EXCEEDINGLY STIFF AND DIFFICULT TO OP... Read more
Incident date: Dec 8, 2013
TL* THE CONTACT OWNS A 2008 INFINITY QX56. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK WITH THE ENGINE TURNED ON AND EXITING THE VEHICLE, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A NEARBY BUILDING WITHIN TEN MINUTES. THE CONTACT INDICATED THAT THE SHIFTER LEVER WAS STILL ENGAGED IN PARK AFTER THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS R... Read more
Crash
Incident date: Jan 13, 2014
AC/CLIMATE CONTROL CIRCUIT BOARD IS NOT FUNCTIONING. THERE WAS A VOLUNTARY SERVICE CAMPAIGN ISSUED BY INFINITI (TB003-007, CAMPAIGN ID P3104), BUT ONLY FOR CERTAIN VIN NUMBERS. MANY OTHER 2003 OWNERS, NOT COVERED BY THE RECALL, ARE EXPERIENCING THE SAME ISSUE. THIS IS A SAFETY ISSUE AS REAR AND FRONT WINDOW DEFROSTERS DO NOT OPERATE. *TR
Incident date: Jan 13, 2014
AC/CLIMATE CONTROL CIRCUIT BOARD IS NOT FUNCTIONING. THERE WAS A VOLUNTARY SERVICE CAMPAIGN ISSUED BY INFINITI (TB003-007, CAMPAIGN ID P3104), BUT ONLY FOR CERTAIN VIN NUMBERS. MANY OTHER 2003 OWNERS, NOT COVERED BY THE RECALL, ARE EXPERIENCING THE SAME ISSUE. THIS IS A SAFETY ISSUE AS REAR AND FRONT WINDOW DEFROSTERS DO NOT OPERATE. *TR
Incident date: Jan 16, 2014
MY VEHICLE HAS ROUGH START, STALLS AND HAS TURNED OFF WHILE IN OPERATION. *TR
Incident date: Jan 25, 2012
2007 INFINITI M35X, I HAS A TRAMLINING ISSUE WITH THE STEERING SYSTEM.THIS IS A SEVERE SAFETY ISSUE AND I'M CONCERNED FOR THE SAFETY OF MY FAMILY. THIS NEEDS TO BE CORRECTED BEFORE SOMEONE IS KILLED. *TR
Incident date: Dec 6, 2013
I HAVE OWNED MY 2004 G35X OUTRIGHT FOR 9 YEARS NOW. BOUGHT IT BRAND NEW IN 2005. I HAVE KEPT UP ALL THE MAINTENANCE, AND HAVE LOVED MY CAR UP UNTIL THIS POINT. I WAS DRIVING ON A TWO LANE ROAD, AND DECIDED TO PASS THE CAR IN FRONT OF ME. MY SPEED WAS APPROX 70 MPH AND I HAD NOT QUITE PASSED THEM WHEN THE CAR LOST ALL POWER. THE VDC LIGHT/SLIP LIGHT/SERVICE ENGINE LIGHT ALL CAME ON. DASH LIT UP LI... Read more
Incident date: Dec 2, 2013
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE PASSENGER'S SIDE AIR BAG SEAT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT R... Read more
Incident date: Jan 3, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CLIMATE CONTROL THERMOSTAT AND RADIO FAILED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE CIRCUIT BOARD NEEDED BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Incident date: Jun 1, 2012
WHILE DRIVING THE VEHICLE AND PRESSING ON THE BRAKES THERE IS A LOUD CRANKING, GRINDING NOISE AND THE BRAKES APPEAR TO LOCK UP. THE SLIP, VDC OFF AND BRAKE LIGHTS ILLUMINATE ON THE DASHBOARD. I WILL USUALLY HAVE TO TURN THE VEHICLE OFF AND BACK ON FOR THE LIGHTS TO GO OFF AND TO DRIVE THE VEHICLE. THIS WORKS INTERMITTENTLY. *TR
Incident date: Jan 8, 2014
RECALL WORK DONE ON 01/08/2014 AT INTERNATION INFINITI WAUKESHA, WI DEALERSHIP. 01/09/14 FAINT BURNING SMELL NOTICED, AGAIN ON 01/11/2014 FAINT BURNING SMELL NOTCIED. THEN ON 01/14/2014 LOTS OF DASHLIGHTS LIKE ABS, CRUISE CONTROL, VDC, SLIP, BRAKE LIGHTS ALL FLASHING ON/OFF WHILE SPEEDOMETER FLIPPING UP & DOWN FROM SPEED CAR GOING TO ZERO, NOTHING IN BETWEEN. BROUGHT CAR BACK TO DEALERSHIP 01/15/2... Read more
Incident date: Jan 10, 2014
I GOT MY CAR IN APRIL 2013 NOT A YEAR YET. I WAS AT WORK WHEN THEY SAID THE LIGHT STARTED TO BLINK AND THEN THE ALARM STARTED TO GO OFF WHEN THE SECURITY CAME BY AROUND IT WAS SMOKING AND ON FIRE IT WAS COMING FROM THE HOOD. THE POLICE AND FIRE STATION SAID THEY THINK IT WAS A ELECTRIC PROBLEMS. I REALLY DON'T KNOW WHAT I SHOULD DO NOW. *TR
Fire
Incident date: Jan 10, 2014
I GOT MY CAR IN APRIL 2013 NOT A YEAR YET. I WAS AT WORK WHEN THEY SAID THE LIGHT STARTED TO BLINK AND THEN THE ALARM STARTED TO GO OFF WHEN THE SECURITY CAME BY AROUND IT WAS SMOKING AND ON FIRE IT WAS COMING FROM THE HOOD. THE POLICE AND FIRE STATION SAID THEY THINK IT WAS A ELECTRIC PROBLEMS. I REALLY DON'T KNOW WHAT I SHOULD DO NOW. *TR
Fire
Incident date: Jul 8, 2013
THE PASSENGER SIDE AIRBAG "OFF" LIGHT COMES ON INTERMITTENTLY WHEN THERE IS A FRONT ADULT PASSENGER IN THE SEAT. BOTH MYSELF (145#) AND MY 13 YEAR OLD SON (115#) HAVE HAD IT OCCUR ON MULTIPLE OCCASIONS. I HAVE TAKEN IT TO THE DEALER TWICE (7/8/13 AND 1/6/14) AND WAS TOLD THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. DEALERSHIP STATED THE INFINITI CORPORATE OFFICE FLEW IN A TECHNICIAN TO LOOK ... Read more
Incident date: Dec 18, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL) AND TOOK THE VEHICLE TO THE DEALER FOR THE REMEDY REPAIR. THE CONTACT STATED THAT THE RECALL WAS QUOTED AS A THREE HOUR REPAIR HOWEVER, HIS REPAIR ONLY TOOK ONE HOUR. THE CONTACT DID NOT BELIEVE THAT THE DEFECT HAD BEEN ADDRESSED CORRECTLY. THE MANUFACTURER WAS NO... Read more
Incident date: Oct 24, 2013
THE PASSENGER SIDE AIR BAG LIGHT REMAINS ON EVEN THOUGH THE SEAT IS OCCUPIED. THAT MEANS THAT THE AIR BAG IS NOT OPERATIONAL EVEN THOUGH THE SEAT IS OCCUPIED. I NOTICED THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. *TR
Incident date: Oct 24, 2013
THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER ... Read more
Incident date: Oct 24, 2013
THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER ... Read more
Incident date: Dec 20, 2013
PASSENGER AIR BAG LIGHT GOES ON AND OFF OCCASIONALLY. MY DAUGHTER IS 115 POUNDS AND WE HAD MULTIPLE CARS AND HER WAIT WAS NEVER AN ISSUE. WE TOOK VEHICLE TO INFINITY AND THEY REPLACED SENSOR BUT AFTER A WEEK SAME PROBLEM TOOK CAR BACK NO RESOLUTION YET. I KNOW THEY HAD RECALL FOR THE SAME PROBLEM ON JX 35. *TR
Incident date: Oct 21, 2013
PASSENGER SIDE AIR BAG LIGHT ON WITH AN ADULT SEATED. THE DEALER SAID NO CODES NO PROBLEM FOUND. THE AIR BAG LIGHT WILL GO OUT AFTER SEVERAL MILES. IT HAS BEEN IN 3 OR 4 TIMES TO THE DEALER AND NOT REPAIRED OR ANY PARTS REPLACED. UNSAFE. *TR
Incident date: Jan 13, 2014
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCUR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WELL... Read more
Incident date: Jan 6, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE COLD WEATHER CAUSED THE POWER STEERING SYSTEM TO MALFUNCTION. THE DEALER DID NOT PERFORM ANY REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 5,000. ..UPDATED 02-28-14 *BF
Incident date: Jan 11, 2014
WHEN CHANGING A TIRE NOTICED THE SCREW BOLT ON THE FACTORY JACK WOULD SLIGHTLY ROTATE COUNTER CLOCKWISE DURING STOPS WHEN LIFTING THE CAR. UPON LOWERING THE CAR AFTER INSTALLING THE SPARE AND APPROXIMATELY HALF WAY THROUGH LOWERING THE VEHICLE, THE JACK WAS NOT ABLE TO HOLD THE WEIGHT OF THE CAR AND THE SCREW BOLT RAPIDLY SPUN COUNTER CLOCKWISE AND THE CAR FEEL SUDDENLY. CONCERNED ABOUT A POSSIBLE... Read more
Incident date: Jan 7, 2014
Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE ST... Read more
Incident date: Jan 7, 2014
Q50S HYBRID WITH TECH PACKAGE DRIVING LESS THAN 2 WEEKS (380 MILES). BEFORE DELIVERY, THE DEALER CONFIRMED THAT THE CAR DOES NOT HAVE ANY RECALLS PENDING AND SOFTWARE IS UP-TO-DATE. IN THE EARLY MORNING, I DROVE ABOUT 60 MINUTES WITHOUT PROBLEM (IT WAS BELOW ZERO), AND PARKED THE CAR FOR 2 HOURS IN OUTSIDE PARKING LOT. WHEN I STARTED THE CAR AGAIN (OUTSIDE TEMP APPROXIMATELY 0 DEGREE F), ENGINE ST... Read more
Incident date: Oct 17, 2013
AS WITH INNUMERABLE OWNERS OF THIS 6 SPEED MANUAL TRANSMISSION (6MT), I AM CONSISTENTLY EXPERIENCING A GRINDING AND CRUNCHING SOUND/FEELING WHEN SHIFTING INTO 5TH GEAR AT NORMAL SPEEDS. UNLESS I VERY SLOWLY (GRANNY SHIFT) OR DOUBLE CLUTCH, THIS GRINDING/CRUNCHING SOUND WILL BE HEARD AND FELT. ACCORDING TO WEB SEARCHES, THIS TRANSMISSION DAMAGING ISSUE HAS BEEN REPORTED BY MANY OTHER CUSTOMERS AND ... Read more
Incident date: Jan 1, 2010
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE T... Read more
Incident date: Jan 1, 2010
I'M FIRST OWNER OF 2006 INFINITE QX56 AND 47,000 MILES ON JAN/2014. LOTS OF QX56/ARMADA MODEL'S 3RD BACK BRAKE LIGHT (HIGH MOUNT STOP LIGHT) WAS PROBLEMS OR NOT WORKING BECAUSE MANUFACTURER DESIGNED BRAKE LIGHT WITH WINDOW WASHER NOZZLE IN ONE PART. CAN U UNDERSTAND ELECTRIC PART & WATER USING PART TOGETHER. ALSO, IT IS VERY HARD TO REPLACE BY OWNER AND DEALER REPLACEMENT COST IS VERY EXPENSIVE T... Read more
Incident date: Nov 4, 2013
ON NOV. 4TH, 2013, I WAS DRIVING MY CHILD TO SCHOOL. I BEGAN TO TURN LEFT & THE CAR SUDDENLY JERKED US TO THE LEFT & THEN WENT OUT OF CONTROL. AS WE WERE JERKED TO THE LEFT, I FELT THE STEERING WHEEL JERK AND THEN IT STARTED SPINNING LIKE A TOP. THERE WAS NO WAY TO CONTROL THE STEERING. WE SLAMMED INTO AN EMBANKMENT AND MY 7 YR OLD DAUGHTER HIT HER HEAD. ONCE WE GOT HOME, I CONTACTED A MECHANIC WH... Read more
Crash
1 injured
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Sep 14, 2013
WHEN DRIVING AND COMING TO A STOP AT (30-35 MPH) YOU WOULD HEAR A LOUD "CLUNK", AND THE ENGINE WOULD STOP. YOU HAVE NO CONTROL OF THE STEERING AND NO BRAKES. WE EXPERIENCED THIS INFINITY DEFECT 7-8 TIMES OVER A 90 DAY PERIOD. FIRST INCIDENT 9-14-13. NOTE- RECEIVED RECALL LETTER (13V-430) FROM INFINITY 11-04-13. MADE SERVICE APT WITH NALLEY INFINITY, MARIETTA, GA. TO PERFORM WORK RELATED TO RE... Read more
Incident date: Jan 7, 2014
ADAPTIVE STEERING FAILED WHILE BACKING UP CAR AND WAS NOT ABLE TO TURN WHEEL. I STOPPED THE CAR, RESTARTED THE ENGINE AND IT WORKED AGAIN. THE OUTSIDE TEMP WAS 9F, THE MESSAGE INDICATED A "SYSTEM MALFUNCTION" AND REFERRED ME TO THE OWNER'S MANUAL. *TR
Incident date: Sep 5, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BECAUSE THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME OF DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Nov 27, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL FAILED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT HAD TO CRASH INTO SAND AND ROAD GRAVEL TO AVOID A REAR END CRASH WITH ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CENTRAL COMPUTER SYSTEM ... Read more
Crash
Incident date: Dec 23, 2013
PURCHASED NEW INFINITI Q50, DROVE THE CAR FOR 3 WEEKS FOR A TOTAL OF ABOUT 900 MILES. ONE DAY I STARTED THE ENGINE AN ATTEMPTED TO DRIVE OUT OF PARKING LOT, STEERING WHEEL WAS DIFFICULT TO TURN. A MESSAGE APPEARED ON DASHBOARD STATING "WARNING CHASSIS CONTROL SYSTEM ERROR - SEE OWNER'S MANUAL". THREE OTHER LIGHTS APPEARED ON DASH BOARD, ONE WITH A STEERING WHEEL AND EXCLAMATION POINT, ANOTHER ... Read more
Incident date: Jan 7, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE POWER STEERING ASSIST FAILED, CAUSING THE STEERING WHEEL TO SEIZE AND BECOME UNALIGNED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS DID NOT ILLUMINATE UNTIL AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DIAGNOSED BY THE DEALER AS THE STEERING SOFTWARE NEEDING AN UPDATE. THE CONTACT WAS ALSO ADV... Read more
Incident date: Jan 7, 2014
DIRECT ADAPTIVE STEERING BECAME EXTREMELY STIFF WHILE BACKING OUT OF PARKING SPOT AFTER SITTING OVERNIGHT AT ZERO DEGREE TEMPERATURES. MULTIPLE RESTARTS DID NOT REMEDY THE SITUATION (CHASSIS CONTROL SYSTEM ERROR REMAINED ILLUMINATED). ENDED UP TOWING THE VEHICLE TO THE DEALERSHIP. DEALERSHIP MENTIONED THERE WAS RECALL AND A SOFTWARE FIX YET I NEVER RECEIVED A NOTIFICATION. STILL WAITING FOR CON... Read more
Incident date: Jan 6, 2014
WHILE BACKING OUT OF A PARKING SPACE, NOTICED THAT THE STEERING WHEEL WAS EXTREMELY STIFF AND THE CAR WOULD NOT CHANGE DIRECTION. AFTER I PULLED BACK INTO THE SPACE, I NOTICED TWO ADDITIONAL LIGHTS ON THE DASHBOARD: STEERING WHEEL WITH AN EXCLAMATION MARK, AND THE CAR WITH THE WHEELS SLIPPING BEHIND IT. CAR HAD BEEN SITTING FOR ABOUT 75 MINUTES AND TEMPERATURE AT THE TIME WAS -5. ON THE PREVIOU... Read more