Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 19, 2014
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE HOOK THAT HELD THE FLOOR MAT IN PLACE ON THE DRIVER'S SIDE WAS NOT STABLE. THE FLOOR MAT BECAME LOOSE AND CAUSED THE VEHICLE TO ACCELERATE ERRONEOUSLY, RESULTING IN A CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE... Read more
Crash
Incident date: Mar 28, 2014
VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL ... Read more
Incident date: Mar 28, 2014
VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL ... Read more
Incident date: May 28, 2014
COMING UP TO A STOP LIGHT I PRESS ON THE BRAKE AND IT GOES TO THE FLOOR AND THE ABS KICKS IN FOR NO REASON. I ALMOST WENT THROUGH THE RED LIGHT. ALL OF THE BRAKE, SLIP, VDC LIGHTS CAME ON SUDDENLY. I TURNED THE TRUCK OFF AND BACK ON AGAIN AND EVERYTHING IS FINE. *TR
Incident date: May 15, 2009
THE DASHBOARD HAS EXTENSIVE BUBBLING. THE BUBBLING STARTED ABOUT 4 YEARS AFTER PURCHASING, WAS TOLD BY DEALERSHIP THAT NOTHING COULD BE DONE ABOUT PROBLEM BECAUSE CAR WAS OUT OF WARRANTY. THEN SEVERAL YEARS LATER WHEN WE TOOK THE CAR TO THE DEALERSHIP THEY MENTIONED THAT AN EXTENDED WARRANTY HAD BEEN ISSUED. DILEMMA THE CAR WAS NOW OUTSIDE THIS PERIOD AS WELL AND WE NEVER RECEIVED NOTICE OF EXT... Read more
Incident date: Sep 12, 2013
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE FRONT PASSENGERS SEAT FAILED AS THE AIR BAG LIGHT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS, SEATS). THE VEHICLE WAS NOT ... Read more
Incident date: Sep 12, 2013
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE FRONT PASSENGERS SEAT FAILED AS THE AIR BAG LIGHT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS, SEATS). THE VEHICLE WAS NOT ... Read more
Incident date: Mar 22, 2014
CAR WAS JERKING WHILE DRIVING. I WENT TO THE DEALER, WAS TOLD THAT A RADIATOR LEAKED TO THE TRANSMISSION, AND RUINED IT. DEALER FLASHED TRANSMISSION, BUT LATER I HAD "CHECK ENGINE" WARNING. I WENT BACK, DEALER TOLD ME THAT THIS IS BECAUSE OF A BAD TRANSMISSION. THIS IS NOT SAFE TO DRIVE A CAR IN THIS CONDITION. I STILL HAVE A POWER TRAIN WARRANTY, BUT NISSAN REFUSES TO REPAIR TRANSMISSION, BECAU... Read more
Incident date: Mar 22, 2014
CAR WAS JERKING WHILE DRIVING. I WENT TO THE DEALER, WAS TOLD THAT A RADIATOR LEAKED TO THE TRANSMISSION, AND RUINED IT. DEALER FLASHED TRANSMISSION, BUT LATER I HAD "CHECK ENGINE" WARNING. I WENT BACK, DEALER TOLD ME THAT THIS IS BECAUSE OF A BAD TRANSMISSION. THIS IS NOT SAFE TO DRIVE A CAR IN THIS CONDITION. I STILL HAVE A POWER TRAIN WARRANTY, BUT NISSAN REFUSES TO REPAIR TRANSMISSION, BECAU... Read more
Incident date: Jan 1, 2009
THE BRAKE LIGHT CAME ON AND A LOUD CLANKING NOISE WAS HEARD WHEN YOU PRESSED THE BRAKES. ONCE YOU STOPPED CUT SUV OFF AND CRANKED IT BACK UP IT WAS FINE. *TR
Incident date: Mar 1, 2014
WE TURNED REAR A/C ON AND IT DIDN'T WORK, BUT FRONT DID. *TR
Incident date: Mar 1, 2014
WE TURNED REAR A/C ON AND IT DIDN'T WORK, BUT FRONT DID. *TR
Incident date: Apr 1, 2014
GAS GAUGE WAS BETWEEN 1/4 AND EMPTY,YELLOW FUEL LIGHT WAS NOT ON WHEN I RAN OUT OF GAS. GAUGE IS NOT ACCURATE ANY MORE. *TR
Incident date: Mar 14, 2012
THIRD BRAKE LIGHT IS OUT. *TR
Incident date: Jan 28, 2012
MY 2006 INFINITI M35X DRIVES REAL JERKY DARTING TO THE LEFT AND RIGHT CONSTANTLY WHENEVER THE ROAD IS THE LEAST BIT UNEVEN. I REALLY LIKE MY CAR BUT THE WORSE THE DARTING GETS I AM BECOMING MORE CONCERNED FOR MY PASSENGERS SAFETY AS WELL AS MY OWN. AFTER READING SOME OF THESE REVIEWS I DON'T THINK A NEWER VERSION WOULD BE A GOOD IDEA. *TR
Incident date: May 23, 2014
BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR
Incident date: Nov 1, 2013
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE. *TR
Incident date: Nov 1, 2013
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE. *TR
Incident date: Jan 22, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37X. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR CONTINUOUSLY ILLUMINATED AS BEING OFF EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FLAW IN THE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. TH... Read more
Incident date: Dec 11, 2012
2006 M35 INFINITI M35. CONSUMER WRITES IN REGARDS TO THE MASS AIR FLOW SENSOR PROBLEMS. *SMD THE CONSUMER STATED OVER THE PAST 18 MONTHS, THE SAME PART WAS REPLACED 3 TIMES. THE MASS AIR FLOW SENSOR RANGED FROM 1,000-1,300 EACH TIME. THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROAD. *JB
Incident date: Feb 3, 2014
2008 INFINITI M35. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL SENSOR RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE INTO LIMP MODE, PRIOR TO TAKING IT TO THE DEALER. AFTERWARDS, THE EXACT SAME THING HAPPENED AGAIN. FROM A STANDING START, THE VEHICLE WOULD GET UP THE SPEED, THEN IT ABRUPTLY DROPPED DOWN TO A LOW SPEED CRAWL. PRESSING THE ACCELERATOR PEDAL THE REST OF THE WAY THE PEDAL ... Read more
Incident date: Mar 7, 2014
MY QUESTION IS SOMEWHAT IRRELEVANT NOW, SEEING THAT THE DAMAGE TO MY VEHICLES IS ALREADY DONE. I HAVE OWNED TWO VEHICLES MADE BY NISSAN, A 2004 ARMADA LE AND NOW A 2008 INFINITI QX56. ON BOTH OF THESE UNITS THE FRONT DIFFERENTIAL PINION SEAL LEAKED CAUSING DAMAGE TO THE FRONT DIFFERENTIAL BEARINGS. I HAVE HEARD OF MANY OTHERS EXPERIENCING THIS SAME PROBLEM. Q. CAN YOU PLEASE TELL ME WHY THIS IS... Read more
Incident date: Apr 15, 2014
I PURCHASED A BRAND NEW INFINITI QX60 2014 IN APR. 2014. THE PASSENGER SEAT AIRBAG HAS BEEN FREQUENTLY OFF EVEN WHEN AN ADULT OCCUPIES THE SEAT, AND THE PROBLEM HAPPENED JUST A FEW DAYS AFTER THE PURCHASE. I BROUGHT THE VEHICLE TO THE DEALER AND THEY SAID THAT THEY RE-CALIBRATED THE AIRBAG SENSOR. ALSO, THE DEALER SAID THAT THE CAR IS NOT UNDER RECALL LIST AS THE CAR IS NEWLY MANUFACTURED IN MAR.... Read more
Incident date: May 12, 2014
TL* THE CONTACT OWNS A 1997 INFINITI Q45. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE IMMEDIATELY BECAME FULL OF SMOKE AS THE DRIVER AND FRONT PASSENGER EXITED THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Incident date: May 11, 2014
TL* THE CONTACT OWNS A 2006 INFINITY M35X. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT FRAME FRACTURED AND CAUSED THE SEAT TO LEAN IN BACKWARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 87,000. KMJ
Incident date: Mar 14, 2010
VEHICLES AIRBAG LIGHT FLASHES CONTINUOUSLY AS IF IT WENT OFF. IT IS UNKNOWN IF THE AIRBAG WILL FUNCTION DURING A CRASH. A QUICK INTERNET SEARCH WILL RETURN NUMEROUS SITES WITH THOUSANDS OF USERS WITH SIMILAR ISSUES. PEOPLE HAVE COME UP WITH A RESET PROCEDURE FOR THIS WARNING LIGHT, BUT IT SEEMS TO REOCCUR FOR EVERYONE INVOLVED. AIRBAGS MAY NOT FUNCTION DURING HEAD ON CRASH. *TR
Incident date: Jan 1, 2014
WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE FUEL GAUGE DISPLAYED THE INCORRECT FUEL LEVEL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,200. UPDATED 07/08/14 MA UPDATED 07/08/14 MA
Incident date: May 1, 2014
SEAT FRAME FAILED, CAUSING SEAT TO FALL DOWN AND TO THE LEFT. DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED BECAUSE MULTIPLE ONLINE COMMENTS INDICATE THAT INFINITI DOES NOT RECOGNIZE SEAT FAILURE AS A SAFETY HAZARD DESPITE CLEAR PATTERN OF FAILURES IN 2006 M35S AT RELATIVELY LOW MILEAGE. *TR
Incident date: Jun 12, 2013
TL* THE CONTACT OWNS A 2009 INFINITI M35. THE CONTACT STATED WHILE DECELERATING AT AN UNKNOWN SPEED, THE STEERING WHEEL SHOOK VIOLENTLY AND THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE ROTORS WERE WARPED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OF THE GRINDING NOISE. THE MANUFACTURER WA... Read more
Incident date: Apr 17, 2013
MY 2007 INFINITY FX-35 STEERING WHEEL IS STUCK IN THE LOCKED POSITION. MANY ATTEMPTS TO GET IT TO UNLOCK HAS FAILED. THEREFORE, I HAD IT TOWED TO THE INFINITY DEALERSHIP IN MONTGOMERY, ALABAMA FOR REPAIRS. I DISAGREE WITH HAVING TO PAY OVER $400 TO HAVE WHAT APPEARS TO BE A FACTORY DEFECT WITH THE IGNITION SWITCH AND STEERING WHEEL LOCKING SYSTEMS. IT IS MY UNDERSTANDING THAT THIS IS AN ON-GOING P... Read more
Incident date: Apr 17, 2013
MY 2007 INFINITY FX-35 STEERING WHEEL IS STUCK IN THE LOCKED POSITION. MANY ATTEMPTS TO GET IT TO UNLOCK HAS FAILED. THEREFORE, I HAD IT TOWED TO THE INFINITY DEALERSHIP IN MONTGOMERY, ALABAMA FOR REPAIRS. I DISAGREE WITH HAVING TO PAY OVER $400 TO HAVE WHAT APPEARS TO BE A FACTORY DEFECT WITH THE IGNITION SWITCH AND STEERING WHEEL LOCKING SYSTEMS. IT IS MY UNDERSTANDING THAT THIS IS AN ON-GOING P... Read more
Incident date: Jun 1, 2011
CD PLAYER STOPPED WORKING, UNABLE TO RETRIEVE CD'S, ERROR MESSAGE. LATER RADIO AND A/C CONTROLS WENT OUT. CHECK ENGINE SOON LIGHT CAME ON AND SPEEDOMETER NOT WORKING. CALLED INFINITI IN SARASOTA, WAS TOLD TO BRING CAR IN, I DID. HAPPENED AGAIN WITHIN A FEW MONTHS, WAS TOLD BY INFINITI THEY COULD NOT FIND ANYTHING WRONG, THEY RESET SENSOR. A FEW MONTHS LATER, RADIO WENT OUT AGAIN, A/C AT 60 DEGRE... Read more
Incident date: Jun 1, 2011
CD PLAYER STOPPED WORKING, UNABLE TO RETRIEVE CD'S, ERROR MESSAGE. LATER RADIO AND A/C CONTROLS WENT OUT. CHECK ENGINE SOON LIGHT CAME ON AND SPEEDOMETER NOT WORKING. CALLED INFINITI IN SARASOTA, WAS TOLD TO BRING CAR IN, I DID. HAPPENED AGAIN WITHIN A FEW MONTHS, WAS TOLD BY INFINITI THEY COULD NOT FIND ANYTHING WRONG, THEY RESET SENSOR. A FEW MONTHS LATER, RADIO WENT OUT AGAIN, A/C AT 60 DEGRE... Read more
Incident date: Feb 9, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE SUDDENLY SPUN OUT OF CONTROL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE SUSPENSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000 AND THE CURRENT MILEAGE WAS 124,132.
Incident date: May 8, 2008
DASHBOARD IS CRACKING AND SEPARATING IN MANY DIFFERENT PLACES. THE CAR HAS ALWAYS BEEN GARAGE KEPT AND MAINTAINED TO THE HIGHEST STANDARDS. I AM THE ORIGINAL OWNER. I OWNED MANY CARS AND NEVER HAD THIS ISSUE WITH ANY ONE OF THEM. *TR
Incident date: Jun 3, 2013
WE BOUGHT A 2013 INFINITI JX35 ON 4/25/2013.VIN# [XXX]. WE HAVE14,000 MILES ON IT TO DATE.THIS CAR HAS AN INTERMITTENT TRANSMISSION PROBLEM SINCE WE PICK IT UP.. THE DEALER IS AWARE OF THE PROBLEM. WE HAVE TAKEN THE CAR IN 4 TIMES NOW BUT THE DEALER HAS NOT BEEN ABLE TO REPLICATED & RECORD. THIS PROBLEM CAN BE FOUND ON MOST EVERY INFINITI FORUM. NISSAN IS AWARE OF THE PROBLEM.THE OTHER DAY I ... Read more
Incident date: May 16, 2013
I WAS DRIVING THE CAR IN THE NATIONAL REDWOOD PARK I-101 SOUTH BOUND JUST 100 MILE SOUTH OF EUREKA, THE CAR SUDDENLY LOSE POWER AND CAME WITH LOUD NOISE, THEN JUST BIG WHITE SMOKE EVERYWHERE, I ALMOST LOST CONTROL OF THIS VEHICLE BUT FINALLY PULL OVER TO THE SHOULDER, ASKED MY WIFE & MY KID GO OUT IMMEDIATELY FOR THE POTENTIAL FIRE, THE TRANSMISSION FLUID WAS EVERYWHERE. AFTER TOOK LONG TIME AND L... Read more
Incident date: Aug 1, 2013
THIS AIRBAG PROBLEM HAS BEEN ONGOING FOR SEVERAL MONTHS. THE AIRBAG LIGHT CONTINUES TO BE ILLUMINATED AT ANY SPEED FOR THE PASSENGER SIDE. THIS VEHICLE WAS RECALLED IN APRIL '14. NHTSA RECALL 14V-138 WAS COMPLETED ON APRIL 17, 2014 AND FAILED ON APRIL 19, 2014 AND WAS REPEATED ON APRIL 20,. 2014. IT FAILED AGAIN ON APRIL 21ST. I CONTACTED THE DEALER AND NOTHING HAS HAPPENED SINCE AND THAT WAS... Read more
Incident date: Apr 25, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SEAT DROPPED DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE SEAT WELDING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Nov 20, 2013
MY DASHBOARD IS MELTED. OBVIOUS DEFECT OF THE MANUFACTURER... IT'S STICKY AND SHINY WHICH MAKES IT HARD TO SEE AND PAY ATTENTION WHILE I'M DRIVING. I SAW THAT OTHER PEOPLE HAVE THE PROBLEM FROM MY LOCAL NEWS STATION AND DECIDED TO FILL THIS OUT. *JS
Incident date: Oct 31, 2012
PASSENGER AIR BAGS ON MY G37 ITS BEING TURNED OFF WITH A PASSENGER SEATING IN THE SEAT. FIRST STARTED WITH MY DAUGHTER AGE 17 WEIGHTS ABOUT 120 POUNDS AND INFINITI STATED THAT THEIR AIRBAGS ARE ACTIVATED BY WEIGHT AND THAT SHE MAY BE TOO SMALL WHICH SHE IS 5'4 TALL. THEY DIDN'T ADDRESS THE ISSUE AND IT CONTINUED TO HAPPEN WITH EVERYONE SEATING IN THE PASSENGER SEAT INCLUDING AN ADULT MALE OF 6'2 A... Read more
Incident date: Apr 14, 2014
I OWN A 1997 INFINITI QX4. WHILE TRAVELING 45 MPH OR MORE, THE VEHICLE BEGINS TO WOBBLE AND VIBRATE VIOLENTLY, SEEMINGLY FROM THE REAR. THE VEHICLE WAS TAKEN TO MECHANICS ON SEVERAL OCCASIONS WHERE THE REAR SHOCKS AND PASSENGER SIDE BUSHINGS AND TRAIL STABILIZER BAR AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE VEHICLE CONTINUES TO EXPERIENCE THE WOBBLE, SHAKE, FISHTAIL AND EARTHQUAKE. ... Read more
Incident date: Apr 29, 2014
TL* THE CONTACT OWNS A 2005 INFINITY QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:... Read more
Incident date: Apr 14, 2014
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING TH... Read more
Incident date: Apr 14, 2014
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING TH... Read more
Incident date: Jan 10, 2014
WHILE SLOWLY DOWN FOR A RED LIGHT MY VEHICLE BEGAN TO LOSE BRAKING AND THERE WAS POPPING AND GRINDING NOISES COMING FROM THE BRAKES. LUCKILY THERE WAS NOT A CAR IN FRONT OF ME AND AS I WAS ABLE TO DRIVE ALONG THE CURB TO FINALLY SLOW THE VEHICLE AND LUCKILY STOPPED BEFORE BEING IN THE MIDDLE OF THE INTERSECTION . BACK IN 2010 INFINITI CHANGED OUT THE BRAKE BOOSTER AND DELTA SENSOR WHEN THIS SAME ... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more