Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 15, 2013
I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STE... Read more
Incident date: Nov 15, 2013
I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STE... Read more
Incident date: Mar 10, 2014
DRIVING AT APPROXIMATELY 30 MPH AND MY ENGINE STALLED WITH ALL THE WARNING LIGHTS ON. I HAD TO PULL OVER TO THE SIDE WITH NO POWER STEERING AND BRAKES. TURN THE IGNITION KEY OFF AND WAIT A COUPLE OF MINUTES TO START THE ENGINE. THE "SERVICE ENGINE SOON" LIGHT STAYED ON. THE DEALER RAN DIAGNOSTICS AND DETECTED A BAD CAM SHAFT SENSOR. *TR
Incident date: Sep 3, 2013
THE 2014 INFINITI Q50 INCLUDES INFINITI'S NEW INTOUCH INFOTAINMENT SYSTEM. ITS ADVERTISED CAPABILITIES WERE AMONG THE KEY DECIDING FACTORS IN MY DECISION TO SELECT THIS VEHICLE. I BEGAN EXPERIENCING SIGNIFICANT PROBLEMS WITH THE SYSTEM WITHIN THE FIRST FEW DAYS OF OWNING THIS VEHICLE AND PROBLEMS PERSIST TO THIS DAY. ON SEPTEMBER 3, WHILE TAKING MY FIRST LONG TRIP WITH MY Q50, I EXPERIENCED SEVERA... Read more
Incident date: Mar 10, 2014
I WAS DRIVING ON THE HIGHWAY AND MY CAR SUDDENLY VIBRATE REALLY HEAVY AND THEN THE CAR SUDDENLY STARTED TO RAPID DECELERATE NO DASH BOARD WARNING LIGHT. THE CAR WOULD NOT ACCELERATE AND I HAVE TO QUICKLY TRY TO PULL OFF THE SIDE OF THE ROAD. THE CAR NEVER STALL. I HAVE SHUT THE CAR OFF AND RESTART IT AND IT SEEMS FINE AGAIN AND MAY NOT OCCUR FOR AWHILE. I TOOK IT TO THE DEALER AS THIS IS THE THIRD... Read more
Incident date: Mar 10, 2014
I WAS DRIVING ON THE HIGHWAY AND MY CAR SUDDENLY VIBRATE REALLY HEAVY AND THEN THE CAR SUDDENLY STARTED TO RAPID DECELERATE NO DASH BOARD WARNING LIGHT. THE CAR WOULD NOT ACCELERATE AND I HAVE TO QUICKLY TRY TO PULL OFF THE SIDE OF THE ROAD. THE CAR NEVER STALL. I HAVE SHUT THE CAR OFF AND RESTART IT AND IT SEEMS FINE AGAIN AND MAY NOT OCCUR FOR AWHILE. I TOOK IT TO THE DEALER AS THIS IS THE THIRD... Read more
Incident date: Jun 4, 2012
VEHICLE STARTED SHIFTING TO RIGHT OF THE ROAD. PAID FOR WHEEL ALIGNMENT. PURCHASED SET OF NEW TIRES AT AROUND 115000 MILES. NOW AT 130,000 MILES DEALER TELLS ME THAT MY RACK AND PINION IS LEAKING AND COULD RESULT IN SUDDEN INOPERABLE VEHICLE. THE PART CAN ONLY BE PURCHASED FROM INFINITI AND APPROXIMATE COST IS AROUND $1450.00 PLUS $500-$700 TO INSTALL!! *TR
Incident date: Jun 4, 2012
VEHICLE STARTED SHIFTING TO RIGHT OF THE ROAD. PAID FOR WHEEL ALIGNMENT. PURCHASED SET OF NEW TIRES AT AROUND 115000 MILES. NOW AT 130,000 MILES DEALER TELLS ME THAT MY RACK AND PINION IS LEAKING AND COULD RESULT IN SUDDEN INOPERABLE VEHICLE. THE PART CAN ONLY BE PURCHASED FROM INFINITI AND APPROXIMATE COST IS AROUND $1450.00 PLUS $500-$700 TO INSTALL!! *TR
Incident date: Jun 4, 2012
VEHICLE STARTED SHIFTING TO RIGHT OF THE ROAD. PAID FOR WHEEL ALIGNMENT. PURCHASED SET OF NEW TIRES AT AROUND 115000 MILES. NOW AT 130,000 MILES DEALER TELLS ME THAT MY RACK AND PINION IS LEAKING AND COULD RESULT IN SUDDEN INOPERABLE VEHICLE. THE PART CAN ONLY BE PURCHASED FROM INFINITI AND APPROXIMATE COST IS AROUND $1450.00 PLUS $500-$700 TO INSTALL!! *TR
Incident date: Dec 18, 2013
TL - THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT THE SHE WAS ABLE TO RESTART THE VEHICLE WHICH RESUME NORMAL FUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO VERIFIED THAT THE... Read more
Incident date: Dec 18, 2013
TL - THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT THE SHE WAS ABLE TO RESTART THE VEHICLE WHICH RESUME NORMAL FUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO VERIFIED THAT THE... Read more
Incident date: Mar 5, 2014
THERE IS A HESITATION WHEN ACCELERATING FROM STOP AND THE VEHICLE IS WARMED AFTER ABOUT 10 MINUTES OF RUNNING. WHEN TACHOMETER HITS 1100 RPMS THE ENGINE SPUTTERS DOWN TO ABOUT 800 RPM AND JERKS FORWARD. THIS DOES NOT APPEAR TO BE A TRANSMISSION ISSUE AS THIS HAPPENS EVERY TIME WHETHER IN DRIVE, PARK OR NEUTRAL. VEHICLE HAS ONLY STALLED ONCE SO FAR. THERE APPEARS TO BE REPORTS OF THIS BEING RELATED... Read more
Incident date: Mar 5, 2014
WHILE DRIVING THE CAR WOULD NOT ACCELERATE AND THE TRANSMISSION WAS HESITATING SEVERELY WHEN PUSHING ON THE ACCELERATOR. PROBLEM CONTINUED UNTIL THE CAR HAD NO POWER AND THE ENGINE SHUTDOWN WITHOUT ANY DASHBOARD GAUGE WARNINGS IN THE MIDDLE OF TRAFFIC, DURING RUSH HOUR. I PLACED IT IN NEUTRAL PRIOR TO COMPLETE SHUTDOWN. CUT OFF IGNITION AND RESTARTED IGNITION AND CAR STARTED AS NORMAL. TRIED TO ... Read more
Incident date: Mar 5, 2014
WHILE DRIVING THE CAR WOULD NOT ACCELERATE AND THE TRANSMISSION WAS HESITATING SEVERELY WHEN PUSHING ON THE ACCELERATOR. PROBLEM CONTINUED UNTIL THE CAR HAD NO POWER AND THE ENGINE SHUTDOWN WITHOUT ANY DASHBOARD GAUGE WARNINGS IN THE MIDDLE OF TRAFFIC, DURING RUSH HOUR. I PLACED IT IN NEUTRAL PRIOR TO COMPLETE SHUTDOWN. CUT OFF IGNITION AND RESTARTED IGNITION AND CAR STARTED AS NORMAL. TRIED TO ... Read more
Incident date: Mar 5, 2014
WHILE DRIVING THE CAR WOULD NOT ACCELERATE AND THE TRANSMISSION WAS HESITATING SEVERELY WHEN PUSHING ON THE ACCELERATOR. PROBLEM CONTINUED UNTIL THE CAR HAD NO POWER AND THE ENGINE SHUTDOWN WITHOUT ANY DASHBOARD GAUGE WARNINGS IN THE MIDDLE OF TRAFFIC, DURING RUSH HOUR. I PLACED IT IN NEUTRAL PRIOR TO COMPLETE SHUTDOWN. CUT OFF IGNITION AND RESTARTED IGNITION AND CAR STARTED AS NORMAL. TRIED TO ... Read more
Incident date: Mar 5, 2014
WHILE DRIVING THE CAR WOULD NOT ACCELERATE AND THE TRANSMISSION WAS HESITATING SEVERELY WHEN PUSHING ON THE ACCELERATOR. PROBLEM CONTINUED UNTIL THE CAR HAD NO POWER AND THE ENGINE SHUTDOWN WITHOUT ANY DASHBOARD GAUGE WARNINGS IN THE MIDDLE OF TRAFFIC, DURING RUSH HOUR. I PLACED IT IN NEUTRAL PRIOR TO COMPLETE SHUTDOWN. CUT OFF IGNITION AND RESTARTED IGNITION AND CAR STARTED AS NORMAL. TRIED TO ... Read more
Incident date: Mar 6, 2013
THE CAR PULLS IN EITHER DIRECTION ANYTIME WHILE DRIVING. PULLS TO THE LEFT MORE FREQUENTLY AND DOES IT ANYTIME THERE IS A BUMP OR UNLEAVENED ROAD. HAVE COMPLETED 2 OR MORE ALIGNMENTS AND THE PROBLEM WON'T GO AWAY. *TR
Incident date: Mar 6, 2013
THE CAR PULLS IN EITHER DIRECTION ANYTIME WHILE DRIVING. PULLS TO THE LEFT MORE FREQUENTLY AND DOES IT ANYTIME THERE IS A BUMP OR UNLEAVENED ROAD. HAVE COMPLETED 2 OR MORE ALIGNMENTS AND THE PROBLEM WON'T GO AWAY. *TR
Incident date: Jan 1, 2014
I WAS INVOLVED IN ACCIDENT ON JANUARY 1, 2014 AT APPROXIMATELY 12:00 P.M. WHILE PROCEEDING ON VINE STREET NEAR ITS INTERSECTION WITH ESSEX STREET IN SAUGUS, MA. THE WEATHER CONDITIONS WERE CLEAR AND DRY AS I APPROACHED THE STOP SIGN FOR ME ON VINE STREET. IN THE REAR SEAT OF THE VEHICLE WERE MY DAUGHTER AND HER TWO FRIENDS. I WAS DRIVING AND NO ONE WAS SEATED IN THE PASSENGER SEAT. WHEN I AP... Read more
Crash
1 injured
Incident date: Mar 15, 2013
WHEEL BEARINGS ON BOTH FRONT WHEELS FAILED. NOISE DOES NOT APPEAR AT SPEEDS UNDER 25 MPH BUT BUILDS GRADUALLY FROM THERE. SOUNDS EXHIBITED ARE INTERMITTENT METAL ON METAL SQUEALING AND A DEEP THUMPING SOUND, SIMILAR TO A SEVERELY OUT OF BALANCED TIRE. AT HIGHWAY SPEEDS, NOISE WILL CONSUME CABIN. INFINITI HAS ACKNOWLEDGED THIS ISSUE BY INCREASING THEIR STANDARD COVERAGE FROM 50K TO 70K MILES. ... Read more
Incident date: Jan 6, 2014
GOVERNMENT REPORTS INDICATE THAT 85% OF ALL ACCIDENTS OCCURR DURING LOW LIGHT SITUATIONS. THE NEW PLASTIC LIGHTS, THAT COME ON EVERY AUTOMOBILE, ARE ECONOMICALLY UNREASONABLE TO REPLACE WHEN THEY GET SAND BLASTED OR FOGGED OVER FROM EXPOSURE TO THE SUN AND OTHER ELEMENTS OF NATURE. THE LIGHTS FOR MY 2002 VEHICLE ARE $1,000.00 EACH. THE LIGHTS ARE ALL SANDBLASTED AND FOGGY AND DO NOT EMIT LIGHT WEL... Read more
Incident date: Oct 1, 2013
TIRES DO NOT MAINTAIN PRESSURE. AIR NEEDS TO BE ADDED EVERY WEEK OR MORE. ALL FOUR WHEELS SHOW EXCESSIVE CORROSION. I REQUESTED INFINITI OF AMERICA TO FIX THIS ISSUE BUT THEY DISMISSED THE CLAIM. VEHICLE IS STILL COVERED UNDER THE CORROSION WARRANTY. THEIR POSITION IS THAT THE WHEELS ARE NOT COVERED. SAFETY CONCERN IS THE TIRES ARE ALWAYS UNDER OR OVER INFLATED UNDER INFLATED. DEALER AND ... Read more
Incident date: Feb 25, 2014
THE DRIVER'S SIDE SEAT TRACK ASSEMBLY BROKE, CAUSING THE SEAT TO LEAN TOWARDS THE CENTER CONSOLE. THE BREAK OCCURRED AT THE WELDED STEEL. I RESEARCHED THIS PROBLEM ON DIFFERENT FORUMS, AND THERE ARE NUMEROUS ACCOUNTS OF THE SAME ISSUE. I FEEL THAT THIS FLAW IS UNSAFE AND COSTLY TO THE CONSUMERS. THIS DEFECT SHOULD BE RECALLED AT THE MANUFACTURERS EXPENSE. *TR
Incident date: Feb 21, 2014
2/21/21, TURNING ON THE IGNITION CREATED A SEVERELY ROUGH IDLE, THE AUTO COULD NOT MAINTAIN "RUNNING STATUS", A SEVERE FUEL ODOR ENSUED WITH BLUE-BLACK SMOKE BILLOWING OUT OF THE EXHAUST PIPE. TOWED TO THE NISSAN DEALER IN SHINGLE SPRINGS, CA. PER THE DEALER EVALUATION: #2 FUEL INJECTOR REPLACEMENT AND "O" RINGS. THE MECHANIC FOUND METAL SHAVINGS ON THE FUEL INJECTOR AND IT CONTINUED WITH BLUE-B... Read more
Incident date: Apr 23, 2013
TL* THE CONTACT OWNS A 2003 INFINI M45. THE CONTACT STATED THAT WHILE DRIVING WITH THE CRUISE CONTROL SET AT 80 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CU... Read more
Incident date: Dec 23, 2013
AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING... Read more
Incident date: Dec 23, 2013
AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING... Read more
Incident date: Feb 20, 2014
MY TANK WAS READING 1/4 OF GAS IN MY TANK. AND THE VEHICLE JUST SHUT OFF. MY HUSBAND WENT AND GOT GAS AND IT STARTED RIGHT UP. I WAS ALMOST HIT BY 5 VEHICLES THAT TO WERE DRIVING ABOUT 70 MPH. PLEASE HELP. THERE IS A RECALL FOR THE 2005 MODEL FOR THE SAME THING BUT ITS HAPPENED 3 TIMES TO ME IN THE 2004 MODEL. PLEASE HELP!!!! *TR
Incident date: Dec 30, 2013
EXPERIENCED ISSUE WITH DRIVER'S SEAT LEANING TOWARDS CENTER CONSOLE. NOT SURE WHEN THE SEAT BEGAN LEANING; HOWEVER, AFTER I SAW THE ISSUE - A FEW DAYS LATER THE SEAT BEGAN TO BLOCK THE CENTER CONSOLE FROM OPENING. I TOOK THE CAR TO THE DEALER. I WAS INFORMED THAT THE SEAT TRACK WAS BROKEN AND THE COST TO REPAIR WAS ABOUT $1400. I WAS ALSO TOLD THAT THERE WAS ONE OTHER CAR THAT WAS RECENTLY BRO... Read more
Incident date: Nov 30, 2013
CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED ... Read more
Incident date: Nov 30, 2013
CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED ... Read more
Incident date: Feb 7, 2009
TL-THE CONTACT OWNS A 2003 INFINITI I35. SINCE 2009 SHE HAD CONSTANT ISSUES WITH THE VEHICLE. THE CONTACT STATED, WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WOULD STALL IN AN INTERSECTION AND ON A STREET. THE VEHICLE WAS ABLE TO BE DRIVEN BUT WILL STILL STALL. THE AUTHORIZED DEALER WAS NOTIFIED AND REPAIRED THE VEHICLE. THERE WERE RECALLS THAT SHE WAS NOT INCLUDED IN. NHTSA CAMPAIGN ID NUMBER... Read more
Incident date: Feb 18, 2014
I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ... Read more
Incident date: Feb 18, 2014
I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ... Read more
Incident date: Feb 18, 2014
CENTER BRAKE LIGHT FAILURE. *TR
Incident date: Jun 6, 2012
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (S... Read more
Incident date: Jun 6, 2012
TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (S... Read more
Incident date: Jan 29, 2014
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE ICC SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILE... Read more
Incident date: Feb 5, 2014
CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEM... Read more
Incident date: Feb 5, 2014
CAR DID NOT WANT TO TURN--HAPPENED AGAIN AT 2200 MILES. CARRIED TO DEALER AT FIRST TIME BUT PROBLEM WAS NOT FIXED . FIRST TIME IT WAS VERY COLD AND THE SECOND TIME IT WAS EVEN COLDER. NOT HAPPY WITH THE SYSTEM IN PLACE TO HANDLE THE PROBLEM.. REPEAT SALE IS OUT OF THE QUESTION. CAR HAS BEEN PARKED IN YARD SINCE 2-5-2014 WAITING FAR TOWING TO DEALER.. DO NOT FEEL SAFE IN DRIVING CAR.. IT SEEM... Read more
INFINITI
Q50 HYBRID
(2014) — STEERING
Feb 10, 2014
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COLD TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WA... Read more
INFINITI
Q50 HYBRID
(2014) — ENGINE AND ENGINE COOLING
Feb 10, 2014
Incident date: Feb 6, 2014
EVEN AFTER DAS REPROGRAM (ITB14-006) PER CAMPAIGN END OF JANUARY '14, DAS FAILED AT COLD TEMP AT START UP. AFTER DRIVING 10 MIN, I PARKED THE CAR OUTSIDE FOR 30 MIN AT 0 DEGREE F. WHEN RESTARTED, ENGINE WAS ON BUT MULTIPLE WARNINGS APPEARED (SAME AS REPORTED ON 1/11/14). THIS HAPPENED 2 TIMES AT COLD TEMP BEFORE REPROGRAMMING, AND PREVIOUSLY, I WAS NOT ABLE TO TURN TIRES AT ALL BECAUSE STEERING WA... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Dec 1, 2013
WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVER... Read more
Incident date: Jan 16, 2014
SUDDEN LOSS OF POWER WHILE DRIVING HAS HAPPENED ABOUT 5 TIMES IN A YEAR. ALMOST CAUSED A MAJOR ACCIDENT ON 1/15/14 CAR WENT FROM 55 TO 30 AND WOULD NOT ACCELERATE HAD TO PULL TO THE SHOULDER AND TURN OFF THE VEHICLE TO RESET - SERVICE AT INFINITY COULD NOT DUPLICATE PROBLEM AND DIRECTED ME TO CONSUMER AFFAIRS - CONSUMER AFFAIRS SAID AFTER ALMOST A MONTH - THEY DENIED MY REQUEST FOR A REPLACEMENT ... Read more
Incident date: Jan 16, 2014
SUDDEN LOSS OF POWER WHILE DRIVING HAS HAPPENED ABOUT 5 TIMES IN A YEAR. ALMOST CAUSED A MAJOR ACCIDENT ON 1/15/14 CAR WENT FROM 55 TO 30 AND WOULD NOT ACCELERATE HAD TO PULL TO THE SHOULDER AND TURN OFF THE VEHICLE TO RESET - SERVICE AT INFINITY COULD NOT DUPLICATE PROBLEM AND DIRECTED ME TO CONSUMER AFFAIRS - CONSUMER AFFAIRS SAID AFTER ALMOST A MONTH - THEY DENIED MY REQUEST FOR A REPLACEMENT ... Read more
Incident date: Feb 5, 2014
I WAS DRIVING AND APPROACHING A STOP LIGHT. WHEN I DEPRESSED THE BRAKE PEDAL I HEARD A GRINDING NOISE BUT THE CAR WOULD NOT STOP ALL THE WAY. I PUMPED THE BRAKES AND ATTEMPTED TO STOP BUT IT WOULD NOT. LUCKILY THE LIGHT THEN CHANGED AND I DID NOT HAVE TO STOP. I THEN APPROACHED ANOTHER LIGHT AND THE SAME THING HAPPENED. AT THE LAST MINUTE, THE CAR STOPPED. I TOOK IT TO THE DEALER. THEY A... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH THE ACCELERATOR PEDAL WAS ENGAGED; HOWEVER, IF FAILED TO ACCELERATE. WHEN THE VEHICLE DID ACCELERATE WITHOUT WARNING IT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA C... Read more
Crash
Incident date: Aug 14, 2010
COMPLAINT: I AM WRITING TO NOTIFY NHTSA OF THE EXTREMELY LACK OF STABILITY CONTROL WITH MY VEHICLE. THE LACK OF STABILITY CONTROL OCCURS WHEN DRIVING OVER SMALL UNEVEN SURFACES AND CAUSES THE STEERING TO BE VERY DIFFICULT TO CONTROL. DEALER DIAGNOSIS: I VISITED AN INFINITI DEALER ON THREE SEPARATE OCCASIONS AND PRESENTED MY CONCERNS. THE SERVICE DEPARTMENTS WERE NOT ABLE TO IDENTIFY OR REC... Read more