Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 28, 2014
MY 2014 INFINITI Q 50 WAS INVOLVED IN 2 CAR ACCIDENT. I CRASH IN TO ANOTHER VEHICLE WITH HIGH IMPACT. THE DAMAGE IS TO MY Q 50 IS OVER $ 18,000.00 WHOLE FRONT OF THE CAR IS DAMAGE. I HAD MY 12 YEARS OLD SON ON PASSENGER SEAT BOTH AIR BAGS DID NOT DEPLOY. WE BOTH SUSTAIN INJURIES. *TR
Crash
2 injured
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, IT STALLED INDEPENDENTLY. THE CHECK ENGINE, SLIP, AND TCR OFF WARNING LAMPS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CRANK SHAFT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT REFUSED... Read more
Incident date: Mar 31, 2014
I AM HAVING PROBLEMS WITH MY BRAKE LIGHT COMING ON, AND THE BRAKES ARE GRINDING AND SCRUBBING EVERYTIME I PLACE MY FEET ON THE BRAKE. *TR
Incident date: Mar 16, 2014
WHILE STOPPED IN HEAVY TRAFFIC, FOLLOWING 1.5 HOURS OF VERY SLOW STOP AND GO MOVEMENT, AND WITH MY FOOT ON THE BRAKE, THE CAR ENGINE RACED AND ACCELERATED THE VEHICLE INTO THE CAR STOPPED IN FRONT OF ME. THE RESULTING COLLISION INVOLVED THREE VEHICLES STOPPED IN FRONT OF ME. *TR
Crash
Incident date: Aug 8, 2012
I BOUGHT THIS VEHICLE ALMOST TWO YEARS AGO AT THE KIA DEALER SHIP LOCATED ON 441 NW MIAMI FL, AND BETWEEN MID SEPTEMBER AND ON,IN MIAMI WE WERE EXPERIENCED CONSTANT HEAVY RAIN. I NOTICED THAT A LEAKING ON THE FRONT DRIVER SEAT BELOW THE GAS PADDLE, WATER DRIPPING WITH FORCE EVERY TIMES IT RAINS AND MY FRONT CAR DRIVER SIDE SOAK AND WET WITH WATER. I REPORTED TO THE DEALER ON NUMEROUS OCCASION AN... Read more
Incident date: Apr 10, 2013
CONTROLS FOR AUDIO, INCLUDING ON STEERING WHEEL, AND CONTROLS FOR TEMP DO NOT WORK. THIS CAR WAS MADE ONE MONTH AFTER CUT OFF DATE FOR RECALL ON THIS COMPONENT. I WOULD LIKE TO GET THIS REPAIR FROM INFINITI AT NO CHARGE. *TR
Incident date: Feb 12, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED WHILE DRIVING 65 MPH THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIAN DIAGNOSED THAT AIR BAG SENSOR WAS BROKEN AND NEEDED TO BE REPLACED. THE AIR BAG SENSOR WAS RESET AND FUNCTIONED NORMALLY FOR SIX WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000 AN... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Mar 17, 2014
MY BOYFRIEND RECENTLY BOUGHT THIS CAR FROM A DEALER THAT GAVE HIM A STANDARD WARRANTY AND WE HAVE HAD THE CAR FOR ABOUT 3 WEEKS NOW AND AFTER RESEARCH I HAVE FOUND THAT THE CAR HAS FUEL GAUGE PROBLEMS AS WELL AS WHEN THE VEHICLE IS BEING STEERED IS FEELS AS IF THE CAR WILL SLIP. THE CAR MAKES A FEW NOISES WHEN YOU TURN OR STOP AS WELL. IT ALMOST FEELS AS IF THE TIRES WILL FALL OFF. I HAVE MENTIONE... Read more
Incident date: Mar 18, 2014
I HAD A LOW OIL LIGHT AND DECIDED TO CHANGE THE OIL AND SPARK PLUGS. WHEN I REMOVED THE SPARK PLUG I FOUND OIL POOLING IN THE SPARK PLUG TUBE AND SAW AN OBVIOUS LEAK IN THE VALVE COVER SEAL. THE OIL LEVEL HAD REACHED 1CM ABOVE THE CONNECTOR IN THE BOOT. THIS CAN POTENTIALLY CAUSE AN ENGINE FIRE WHILE DRIVING. THE VALVE COVERS CONTAIN BAD SPARK PLUG TUBE SEALS. THIS ALLOWS A SIGNIFICANT AMOUNT OF... Read more
Incident date: Jan 29, 2014
WHEN THE VEHICLE IS MOVING, ACCELERATION OF MOVING CAUSES THE SEAT TO MOVE BACKWARDS AND FORWARDS. THIS CAN BE DANGEROUS, PERHAPS LEADING TO MAJOR FAILURE IN ACCIDENT, OR WITH HARD BRAKING. *TR
Incident date: Feb 15, 2014
OUR JX 35 HAS A ONGOING RATTLE IN THE CENTER STACK, MID-DASH AREA, JUST BELOW THE NAVIGATION AREA. I WILL BE TAKING OUR VEHICLE IN TO THE NEAREST DEALERSHIP (80MI ONE-WAY) ONCE THEY ACTUALLY RETURN MY APPOINTMENT REQUEST TO GET THIS RATTLE FIX (THIS WILL BE THE SECOND ATTEMPT!!!). *TR
Incident date: Mar 25, 2014
ON 3/25 AT APPROX. 3:30 IN THE AFTERNOON I WAS TRAVELING NORTH ON THE FLORIDA TPKE. AT APPROX 65-70 MPH WHEN I SUDDENLY HEAR A LOUD "SWOOSH" AND NOTICED THAT THE SHADE BENEATH MY MOONROOF WAS VIOLENTLY SHAKING. THE SHOCK NEARLY CAUSED ME TO LOSE CONTROL OF MY VEHICLE. I REACHED UP OPENED THE SLIDING SHADE COVER TO SEE THAT THERE WAS NOTHING THERE. I PULLED ONTO THE SHOULDER TO INSPECT MY VEHICLE W... Read more
Incident date: Jun 15, 2012
WHILE DRIVING WITH A PASSENGER, THE PASSENGER AIRBAG SENSOR INDICATED THAT THE AIRBAG WAS OFF. I REPORTED IT TO INFINITI, AND THEY COULD NOT DUPLICATE THE PROBLEM. THIS HAS HAPPENED ON AT LEAST A HALF A DOZEN OR MORE OCCASIONS. IT OCCURS AT ALL SPEEDS. WHEN INFINITI CHECKED INTO THE ISSUE THEY ASKED ME HOW MUCH THE PASSENGER WEIGHED. THE PASSENGER HAS BEEN MYSELF AND MY BOYFRIEND ON VARIOUS O... Read more
Incident date: Sep 2, 2013
WHILE ON VACATION WITH THE ENTIRE FAMILY IN THE VEHICLE AND TRAVELING DOWN THE TURNPIKE AT 75MPH I STARTED DOWN A INCLINE WITH THE CRUISE CONTROL ON AND WHEN THE MOTOR STARTED COASTING OR NOT UNDER LOAD THE REAR END STARTED TO SHAKE SIDE TO SIDE SO BAD THAT I HAD TO GET ON THE BRAKES AND SLOW DOWN TO 35 MPH AND THEN IT STARTED TO DO IT A THIS SPEED ALSO (ANYTIME NOT UNDER LOAD FROM GAS PETAL IT ST... Read more
Incident date: Mar 6, 2014
OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR
Crash
1 injured
Incident date: Mar 6, 2014
OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR
Crash
1 injured
Incident date: Mar 6, 2014
OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR
Crash
1 injured
Incident date: Jan 9, 2014
THIS IS A FREQUENT EVENT THAT I JUST NOTICED A FEW MONTHS AGO. WHEN SOMEONE IS IN THE FRONT PASSENGER SEAT OF THE VEHICLE, THE AIRBAG LIGHT COMES ON INDICATING THAT THE PASSENGER AIRBAG IS OFF. THIS OCCURS ANYTIME A PASSENGER SITS IN THE FRONT SEAT, REGARDLESS OF WEIGHT OR HEIGHT. TODAY I ALSO NOTICED THAT NISSAN HAS ISSUED A RECALL FOR 1,053,479 VEHICLES GLOBALLY FOR SIMILAR ISSUES. HOWEVER,... Read more
Incident date: Jan 1, 2014
2012 INFINITI EX35 JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD THE CONSUMER STATED SHE PARKED THE VEHICLE IN THE DRIVEWAY ON A MODERATE SLOPE COVERED WITH LIGHT SNOW. THE CONSUMER WENT BACK OUTSIDE STOOD BY THE VEHICLE, WHEN ALL OF A SUDDEN IT POPPED OUT OF PARK AND STARTED ROLLING DOWN THE HILL. THE CONSUMER MANAGED TO CATCH UP WITH THE VEHICLE, OPENED THE DOOR AND PUT ... Read more
Crash
Incident date: Jan 1, 2014
2012 INFINITI EX35 JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD THE CONSUMER STATED SHE PARKED THE VEHICLE IN THE DRIVEWAY ON A MODERATE SLOPE COVERED WITH LIGHT SNOW. THE CONSUMER WENT BACK OUTSIDE STOOD BY THE VEHICLE, WHEN ALL OF A SUDDEN IT POPPED OUT OF PARK AND STARTED ROLLING DOWN THE HILL. THE CONSUMER MANAGED TO CATCH UP WITH THE VEHICLE, OPENED THE DOOR AND PUT ... Read more
Crash
Incident date: Nov 29, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THE VEHICLE INTERMITTENTLY STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT WOULD ALSO SPORADICALLY ILLUMINATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT ALERTED OF THE FAILURE. THE VEHICLE WAS NEVER DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Incident date: Nov 29, 2013
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THE VEHICLE INTERMITTENTLY STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT WOULD ALSO SPORADICALLY ILLUMINATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT ALERTED OF THE FAILURE. THE VEHICLE WAS NEVER DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Incident date: Feb 20, 2014
WHEN DRIVING AND COMING TO A STOP/ BRAKING MY DRIVER SEAT SLIDES TO THE FRONT AND THEN SLIDES BACK. MY FOOT SLIPPED OFF THE PEDAL AND GOOD THING NOBODY WAS IN FRONT OF ME AT THE TIME. THIS IS A REAL HAZARD WHEN DRIVING AND COMING TO A STOP. THE SEAT FEELS LIKE ITS GOING TO SLIDE OFF TRACK. PLEASE SOMEBODY LOOK INTO THIS THERE ARE TOO MANY COMPLAINTS FOR THIS NOT TO BE ADDRESSED. INFINITI OWNER... Read more
Incident date: Aug 15, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 05/12/14 MA THE CONSUMER STATED... Read more
Incident date: Mar 14, 2014
I HAVE A 2003 Q45 AND THE CAR HAS SHUT OFF WHILE DRIVING SEVERAL TIMES. THERE IS HAS IN THE CAR. I GET IT MAINTENANCE REGULARLY. ITS SHUT OFF WHILE DRIVING ON THE HIGHWAY PUTTING MY FAMILY AT RISK. ITS NOT SAFE TO DRIVE. AFTER DOING ONLINE SEARCHES I DETERMINED THAT A LOT OF PEOPLE ARE HAVING THIS SAME ISSUE WITH THIS MAKE AND MODEL. PLEASE RESEARCH THIS ISSUE BECAUSE I AM TERRIFIED TO DRIVE THI... Read more
Incident date: Feb 14, 2014
MY COMPLAINT ECHOES ALL OF THOSE THAT PRECEDE MINE. NISSAN HAS TO FIX THIS BEFORE SOMEONE DIES. WITH ONLY 200 MILES ON MY NEW Q50 WITH DAS I MADE A LEFT TURN. THE CAR WENT STRAIGHT AFTER THE TURN BUT THE STEERING WHEEL LOCKED IN THE LEFT TURN POSITION. ALMOST IMMEDIATELY A MESSAGE APPEARED ON THE ODOMETER SCREEN THAT SAID "WARNING . SUSPENSION MALFUNCTION CHECK OWNERS MANUAL". I COULD NOT TURN THE... Read more
Incident date: Oct 1, 2013
A COUPLE OF MONTHS AFTER DRIVING MY 2013 JX35 I BEGAN EXPERIENCING A SHUDDER/SHAKING IN MY VEHICLE WHEN DRIVING IN THE 15 TO 25 MPH RANGE. THE ENTIRE CAR SHAKES SEVERELY. IT HAPPEN WHEN TRYING TO MAINTAIN SPEED IN THE RANGE OF 15 TO 25 MPH. THIS IS A RANGE COMMONLY DRIVEN IN SCHOOL ZONES, NEIGHBORHOODS AND FREEWAY TRAFFIC DURING RUSH HOUR. THEREFORE, THIS PROBLEM IS FREQUENT. THERE IS A FEELING T... Read more
Incident date: Oct 1, 2013
A COUPLE OF MONTHS AFTER DRIVING MY 2013 JX35 I BEGAN EXPERIENCING A SHUDDER/SHAKING IN MY VEHICLE WHEN DRIVING IN THE 15 TO 25 MPH RANGE. THE ENTIRE CAR SHAKES SEVERELY. IT HAPPEN WHEN TRYING TO MAINTAIN SPEED IN THE RANGE OF 15 TO 25 MPH. THIS IS A RANGE COMMONLY DRIVEN IN SCHOOL ZONES, NEIGHBORHOODS AND FREEWAY TRAFFIC DURING RUSH HOUR. THEREFORE, THIS PROBLEM IS FREQUENT. THERE IS A FEELING T... Read more
Incident date: Nov 1, 2012
STEREO AUDIO CUT OFF AND A/C TURNED ON TO FULL BLAST. CONSOLE CONTROLS AND TEMPERATURE CONTROLS STOPPED WORKING. TURNED OFF CAR THEN ON TO SEE IF IT WOULD FIX THE ISSUE, BUT ONCE IT WAS ON THE A/C TURNED TO FULL BLAST AGAIN AND CONTROLS DON'T WORK. THIS ISSUE HAS MY MOTOR RUNNING HARDER BC THE A/C IS ON CAUSING MY CAR TO OVERHEAT WHILE DRIVING UPHILL. EVER SINCE THE CONTROLS HAVE NOT WORKED CONSTA... Read more
Incident date: Nov 1, 2012
STEREO AUDIO CUT OFF AND A/C TURNED ON TO FULL BLAST. CONSOLE CONTROLS AND TEMPERATURE CONTROLS STOPPED WORKING. TURNED OFF CAR THEN ON TO SEE IF IT WOULD FIX THE ISSUE, BUT ONCE IT WAS ON THE A/C TURNED TO FULL BLAST AGAIN AND CONTROLS DON'T WORK. THIS ISSUE HAS MY MOTOR RUNNING HARDER BC THE A/C IS ON CAUSING MY CAR TO OVERHEAT WHILE DRIVING UPHILL. EVER SINCE THE CONTROLS HAVE NOT WORKED CONSTA... Read more
Incident date: Feb 5, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THE DRIVER'S SEAT WOULD ERRONEOUSLY MOVE FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 109,000.
Incident date: Feb 5, 2014
TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. ... Read more
Incident date: Feb 5, 2014
TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. ... Read more
Incident date: Feb 5, 2014
TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. ... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Incident date: Mar 8, 2014
CAR FALTERED AT NORMAL TRAFFIC SPEED, THREATENED TO STOP RUNNING, SHIFTED AWKWARDLY, DROVE ERRATICALLY -- TO THE POINT THAT THE VEHICLE SEEMED A DANGER TO MYSELF AND OTHER DRIVERS -- THEN WAS DIFFICULT TO START ONCE STOPPED. THERE WAS A RECALL FOR THE SAME AFFECTED PART ON THE SAME MAKE AND MODEL AND YEAR, BUT DIDN'T INVOLVE MY PARTICULAR VIN -- THIS CAMPAIGN (03V455000) PERHAPS SHOULD BE READD... Read more
Incident date: Mar 8, 2014
CAR FALTERED AT NORMAL TRAFFIC SPEED, THREATENED TO STOP RUNNING, SHIFTED AWKWARDLY, DROVE ERRATICALLY -- TO THE POINT THAT THE VEHICLE SEEMED A DANGER TO MYSELF AND OTHER DRIVERS -- THEN WAS DIFFICULT TO START ONCE STOPPED. THERE WAS A RECALL FOR THE SAME AFFECTED PART ON THE SAME MAKE AND MODEL AND YEAR, BUT DIDN'T INVOLVE MY PARTICULAR VIN -- THIS CAMPAIGN (03V455000) PERHAPS SHOULD BE READD... Read more
Incident date: Mar 8, 2014
CAR FALTERED AT NORMAL TRAFFIC SPEED, THREATENED TO STOP RUNNING, SHIFTED AWKWARDLY, DROVE ERRATICALLY -- TO THE POINT THAT THE VEHICLE SEEMED A DANGER TO MYSELF AND OTHER DRIVERS -- THEN WAS DIFFICULT TO START ONCE STOPPED. THERE WAS A RECALL FOR THE SAME AFFECTED PART ON THE SAME MAKE AND MODEL AND YEAR, BUT DIDN'T INVOLVE MY PARTICULAR VIN -- THIS CAMPAIGN (03V455000) PERHAPS SHOULD BE READD... Read more
Incident date: Feb 17, 2014
THE AUTOMATIC TRANSMISSION IN THE INFINITI M37 SPORT HESITATES AND STRUGGLES TO FIND THE APPROPRIATE GEAR. EVEN UPON SOFT ACCELERATION, THE TRANSMISSION SHIFTS BETWEEN THE FIRST 3 GEARS BEFORE REACHING 20MPH AND ALL BETWEEN 1500-2000RPM. THIS CAN CREATE A HAZARDOUS SITUATION WHEN TURNING LEFT ACROSS A MULTI-LANE, DIVIDED ROAD--ESPECIALLY FROM A STOP. THE CAR SIMPLY WON'T ACCELERATE QUICKLY ENOUGH.... Read more
Incident date: Mar 7, 2014
MY MOTHER WAS DRIVING HER (2013) INFINITI G37 ON A CITY STREET WHEN THE CAR SUDDENLY AND UNEXPECTEDLY TURNED OFF. SHE TRIED TO RESTART IT WITHOUT ANY SUCCESS AND TURN ON HER HAZARD LIGHTS, BUT THE ENTIRE ELECTRIC SYSTEM HAD SHUT DOWN FOR NO APPARENT REASON. SHE WAS VERY SCARED BECAUSE CARS WERE HONKING AT HER AND AFTER FLAGGING DOWN A POLICE OFFICER (30 MINUTES LATER), THE CAR MYSTERIOUSLY TURNED... Read more
Incident date: Mar 7, 2014
MY MOTHER WAS DRIVING HER (2013) INFINITI G37 ON A CITY STREET WHEN THE CAR SUDDENLY AND UNEXPECTEDLY TURNED OFF. SHE TRIED TO RESTART IT WITHOUT ANY SUCCESS AND TURN ON HER HAZARD LIGHTS, BUT THE ENTIRE ELECTRIC SYSTEM HAD SHUT DOWN FOR NO APPARENT REASON. SHE WAS VERY SCARED BECAUSE CARS WERE HONKING AT HER AND AFTER FLAGGING DOWN A POLICE OFFICER (30 MINUTES LATER), THE CAR MYSTERIOUSLY TURNED... Read more
Incident date: Mar 13, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THEY NEEDED TO UPDATE THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 11,000.
Incident date: Feb 15, 2014
WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHI... Read more
Incident date: Feb 15, 2014
WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHI... Read more
Incident date: Feb 15, 2014
WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHI... Read more
Incident date: Feb 19, 2014
WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP CO... Read more
Incident date: Feb 19, 2014
WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP CO... Read more
Incident date: Feb 19, 2014
WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP CO... Read more