Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 26, 2024
I purchased this vehicle, 2012 Infiniti G 37XS in September 2023. The vehicle was basically brand new with less than 2200 miles on it and I have driven it very little up to that point, October 2024, as it is not my primary vehicle. Around [XXX], I believe it was around 8100 miles and change on the vehicle, a warning light came on my dash regarding my passenger airbag. Since that date, I have wo... Read more
Incident date: Jun 2, 2025
The contact owns a 2013 BMW 535I. The contact stated while driving at various speeds, the engine was overheating. Additionally, the contact noticed an abnormal burning odor while driving, with smoke coming from underneath the hood while at a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximat... Read more
Incident date: Jun 4, 2025
UNKNOWN - On Sunday, June 1 2025, whilst driving West Bound on the 408 tollway in Orlando, FL, the sunroof of my car exploded and shattered. I was driving with the sunroof and sunshade closed. I was driving approx 70 miles an hour when I head an explosion, then heard glass spidering and then the glass bits falling on to the sunshade and also traveling down the roof of the car. I pulled over as q... Read more
Incident date: Jun 6, 2025
The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the vehicle lost power steering functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was caused by the EGR valve. The local dealer was contacted and confirmed there was no recall coverage on the VIN for the repair. The ve... Read more
Incident date: May 27, 2025
Multiple critical mechanical and safety issues have occurred with my 2018 Hyundai Sonata Sport. The vehicle has experienced persistent engine misfire, a severe oil leak, emissions system failure, and extensive paint deterioration. A certified technician confirmed an active oil pan leak with no dashboard warning lights, posing a fire and stalling hazard. To prevent further damage, I replaced the en... Read more
Incident date: May 26, 2025
The contact owns a 2021 Ford Ranger. The contact stated that while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. The contact stated that the transmission unexpectedly downshifted before slamming into gear. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The conta... Read more
Incident date: May 26, 2025
I just got off the highway where I was driving 65mph. I was drive down the road with a passenger making a right hand turn. In the middle of the turn the power steering stopped working and I proceeded to go straight. I was able to stop before crashing into a wall. I couldn’t only imagine the pannic of losing power steering at 65mph on a high way. The dealer said I need a $3,000 rack and Pinion. A... Read more
Crash
Incident date: May 26, 2025
Just over 1 week ago, I was leaving a parking lot and driving back to my home when my car wouldn't accelerate past about ~10-15 miles per hour and wasn't shifting gears. When I took my foot off the gas pedal, the gear just dropped immediately from above third to first gear and the car shook. I first noticed this when already out of the parking lot and pulling off from a median onto the road, with ... Read more
Incident date: May 27, 2025
My Vehicle has 116,000 miles and the CPU/ ABS Unit is not working. I took it to a Ford Dealership and they said the part alone is $3,000.00 . I feel although the vehicle is 12 years old it has low mileage and I feel that a part of this type should not malfunction. I would like Ford to pay for this repair and how many other F-150’s are out there experiencing this same problem? Could you please in... Read more
Incident date: May 1, 2025
I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I hav... Read more
Incident date: May 1, 2025
I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I hav... Read more
Incident date: May 23, 2025
Parking brake will automatically engage randomly while car is stopped at lights, stops signs, ect. The only way to reset is to put vehicle in park, turn off ignition and restart vehicle. Has happened several times over the last 3 months.
Incident date: May 13, 2025
Rear view (back up) camera works only on and off. The screen goes black and a warning to contact the dealer shows up. It is getting more and more frequent lately. I am having a very hard time in crowded parking lots. Now it has stopped completely.
Incident date: May 22, 2025
Vehicle had a open window during rain storm. Interior got wet. Next day the vehicle was left to dry out. Vehicle caught on fire and engulfed in flames in the backseat. Nobody was harmed fire was contained by the Frisco Fire Department. Vehicle was then towed away.
Fire
Incident date: May 6, 2025
Driving on the 405 freeway with daughter and grandson the vehicle started slowing down with a low key battery message, it Engine broke down. No smoke or overheating
Incident date: Apr 7, 2025
“Park to shift “ warning keeps showing up when shift the gear to PARK.
Incident date: Feb 5, 2025
My Audi MMI/Infotainment system restarts frequently while driving (every 10-15 minutes). This can happen at any point including while reversing. When the system restarts it shut off the backup camera, parking sensors and all other functionality on the screen. When the system restarts it disables navigation as well. This is extremely dangerous for the driver as well as a distraction.
Incident date: Feb 5, 2025
My Audi MMI/Infotainment system restarts frequently while driving (every 10-15 minutes). This can happen at any point including while reversing. When the system restarts it shut off the backup camera, parking sensors and all other functionality on the screen. When the system restarts it disables navigation as well. This is extremely dangerous for the driver as well as a distraction.
Incident date: May 31, 2024
The car accelerated uncontrollably for no apparent reason. I was pulling into a parking slot, preparing to put the car in park and stop the car. All of a sudden the car accelerated and slammed into a building.
Crash
Incident date: May 31, 2024
My warning panel told me to take the car to dealer for reprogram, and dealer said my wiring harness for hybrid electric system had been chewed by rodents and the harness and probably batteries should be replaced NOW or the car might catch fire. I replaced the harness and the batteries. When I asked to see the parts, they said they had boxed and shipped. Later, a friend alerted me to a problem with... Read more
Incident date: May 12, 2025
The contact owns a 2018 Ford Escape. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. The check engine warning light was illuminated. The contact stated that the failure was intermittent at first; however, the failure became worse. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the engine block h... Read more
Incident date: May 12, 2025
The contact owns a 2013 Lincoln MKX. The contact stated while driving at various speeds, the brake pedal was depressed, and the brake pedal felt soft. The contact depressed the brake pedal to the floorboard while slowing the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic, who referred the contact to a local dealer. The veh... Read more
Incident date: Apr 30, 2025
I have had multiple issues with this vehicle. After having it for a few months while on a road trip the car begin high pitched beeping and several warning lights displayed with messages stating Audi pre sense malfunction: contact customer service/ AES/AEB unavailable. Safety System: malfunction: See Owners Manual. Drive System malfunction. Three warning lamps illuminated as well. I wasn’t sure w... Read more
Incident date: May 13, 2025
About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get ... Read more
Incident date: May 13, 2025
About 5 weeks ago, our Navigator's transmission had a mild slip, like it was accidentally put in neutral. Since there was no visible warning sign, check engine light, or clear indicator of transmission issues, we thought it may just be a fluke. Within weeks, the transmission slipping escalated from mild to extreme, causing major safety concerns. When in drive, it would struggle to accelerate, get ... Read more
Incident date: May 13, 2025
I’m reporting a recurring safety issue with my Infiniti Q50 involving the brake, steering, and acceleration systems. While driving, I’ve experienced the brake pedal becoming unresponsive, the gas pedal not reacting, and the steering wheel locking or feeling stiff, making it extremely difficult to control the car. The most recent incident occurred today, [XXX]. I had to stop driving immediatel... Read more
Incident date: May 7, 2025
My wife and I were going 70 plus MPh on [XXX] in Georgia in the far left lane. Our car completely lost power were had to maneuver across 2 Lanes to get to the emergency lane it was very scary traffic was blowing horns and it was awful. We made it to the emergency lane and proceeded north at a creeping pace with engine making lots of noise. We made it to a hotel next to [XXX] we were in Savannah ... Read more
Incident date: May 7, 2025
The contact owns a 2023 Toyota Corolla Cross. The contact stated while stopped at a red light, the contact heard a loud, consistent tone emanating from the vehicle, followed by the message "Low power steering" before the vehicle entered LIMP mode and shut off; however, the contact was able to restart the vehicle. The contact stated that after restarting the vehicle, the vehicle returned to normal ... Read more
Incident date: May 2, 2025
Faulty head gasket that resulted to more engine problems
Incident date: May 17, 2023
My Electronic Power Steering Rack failed intermittently. After further research, I discovered that other Ram year models between 2013 and 2019 had recalls on the electric assited power steering rack. Unfortunately, my VIN is NOT subject to any of the recalls mentioned above even though some of the parts are the same. I believe that the Rack or it's inner individual parts is defective in it's desig... Read more
Incident date: Apr 30, 2025
With 652 miles the vehicle initially went to the Ford Dealership due to pulling to the right on a straightaway road. It’s been back to two different dealerships on four more occasions and the vehicle still pulls hard to the right. Ford engineers have looked at it and the problem can’t be fixed. The vehicle now has 4,000 miles on it.
Incident date: Apr 30, 2025
My 2024 Chevy Silverado Trailboss with the 6.2 engine has had engine tick since it had about 1200 miles on it, I brought it into the dealer where I purchased it and they determined nothing was wrong with it, now today, the noise is way worse, so I called local dealership to my area, with this engine recall on the 6.2’s, the service guy I spoke with said GM has not come up with a remedy yet so th... Read more
Incident date: Apr 28, 2025
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at start-up. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed with a defective cam phaser. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the failure and a case w... Read more
Incident date: Apr 23, 2025
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that while her husband was driving at various speeds, the vehicle jerked, and there was coolant leaking from the vehicle. There was no warning light illuminated. The vehi... Read more
Incident date: Apr 4, 2025
Was driving home at highway speeds and my 2019 yukon denalis engine just shut off in traffic and had to come to a stop in the middle of traffic and it wouldn't restart, had to have it towed to dealer and they told me the engine was siezed.
Incident date: Mar 31, 2025
Ford said the recall was fixed 10 years ago, however it went out on me last night. It's been towed to the Folsom Ford dealership in California, they quoted me $3,000 to fix my power steering assistant failure that had a Safety recall and it was a 'safety recall'. I couldn't steer my car. Very scary! please investigate this and make sure that it was fixed right the first time. it should not have... Read more
Incident date: Mar 31, 2025
Check engine light came on. Took it to a mechanic and they changed the plugs and coils due to misfire. About a month later, check engine light came on and I received an alert on Ford pass app. The alert said power train failure. Had the dealer pick it up for service. Told today I need a new engine due to coolant intrusion. Looked up the issue and it is a well known problem. I had the related recal... Read more
Incident date: Apr 21, 2025
03/09/2025 Purchased 2005 Chev Silverado 1500 from Tony's Trade Co, Inc. Owner stated he had been a highly respected licensed used car dealer 34 years. AutoCheck had no issues. 1-Component: Right Rear Shock absorber--critical suspension part (49 CFR Section 570.8 Suspension Systems)-mechanic agrees. Upper mounting bracket to frame totally rusted away. Bottom of shock absorber attached--... Read more
Incident date: Apr 21, 2025
Well, making my research it shows that the RAV4 2020 will have a recall with the brake booster that my car the 2019 is having the same issues and it’s a very expensive fix. My car only has 40,000 miles is still brand new and I don’t understand why am I having this issues with the brake booster RAV4 2020 has a recall for that same part so I would like them to honor the 2019 brake booster and fi... Read more
Incident date: Apr 21, 2025
Last year the right parking brake was sticking and our service parking brake light kept coming on. We found out that it ate our back right brake so both needed to be replaced. That lasted less than a year. I brought it back to our local mechanic twice and they couldn't figure it out so they referred us to a dealership to run a diagnostic test (which I had to pay $108.00 out of pocket for) I brough... Read more
Incident date: Apr 21, 2025
Air bag light suddenly said “passenger airbag off”. Don’t have to brake to switch gears. Steering at times feels a bit off.
Incident date: Mar 14, 2025
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not... Read more
Incident date: Apr 14, 2025
Vehicle began exhibiting an intermittent shake between 45-60 MPH which felt like driving on a wash board road. In addition it would shift hard/bog down between 1st and 2nd gear. Took to a dealer for service and was told a TSB had been issued to flush the transmission, this was performed. Condition returned within months and after multiple additional visits where the dealer claimed they couldn't... Read more
Incident date: Apr 14, 2025
The contact owns a 2012 Hyundai Sonata. The contact stated that while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, before the engine seized. The contact stated that unknown warning lights were illuminated. The contact pulled over to the right side of the road and attempted to restart the vehicle several times; however, the vehicle failed to respond.... Read more
Incident date: Apr 14, 2025
While driving on the freeway, the vehicle's driver assistance system suddenly became unavailable. Although the car was still able to move, the transmission would not shift gears. The engine RPMs rose unusually high — when applying pressure to the gas pedal, the RPMs could reach 4,000 to 5,000, but the vehicle accelerated very slowly. I could only maintain a speed of around 50–60 mph. It felt l... Read more
Incident date: Apr 6, 2025
Driving approximately 40 mph, power steering went out almost wrecked dash said service shifter.
Incident date: Apr 6, 2025
Driving approximately 40 mph, power steering went out almost wrecked dash said service shifter.
Incident date: Oct 15, 2024
The contact owns a 2023 Ford Mustang Mach E. The contact stated after driving 15 MPH and then attempting to reverse, there was a clunking sound coming from the vehicle while reversing out of the driveway. There were no warning lights illuminated. The contact towed the vehicle to a dealer where it was diagnosed and determined that the brake pads and rotors had delaminated. The dealer informed the c... Read more
Incident date: Feb 1, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was wind entering the cabin of the vehicle from the... Read more
Incident date: Feb 1, 2025
Having problems with fuel system