Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 22, 2025
I went to the dealer, Parsons Ford. The pillar b even has the weather stripping from recall is even detaching. Which they saw and stated its part of the recall. No recommendations to fox it. They said no parts or remedy at this time. Today when driving I heard noise and looked over. Saw the stripping getting worse. I contacted Ford and they say the same thing. This recall has been out since ... Read more
Incident date: Aug 4, 2025
Open [XXX] SK3 Horn Warranty Extension for Replacement 17/02/2025 ~ 31/12/9999 Open [ZZZ] [Recall] Nu ATK (SK3, SP2, BD) Engine Inspection & Replacement 01/01/2025 ~ 31/12/9999 3 other are at 2 other are at safety risk The problem is confirmed by [XXX] that is a independent service center The vehicle has not been inspected ... Read more
Incident date: Jul 16, 2025
Lexus recall 2010-2015 models because pain is peaking. My car is a 2913 es 350 and the paint is pealing but Lexus do not want to fix it. It is the same problem as the recall Lexus because paint is peaking. What can I do or what can you do
Incident date: Aug 25, 2025
1. The rear seat belts are malfunctioning. At times, they fasten properly, while at other times they fail to do so. 2. The warning light on the information board intermittently activates and deactivates. 3. IMPORTANT: The transmission system emits a dreadful noise. As the speed rises, the noise intensifies. It remains constant. Driving this vehicle makes me feel UNSAFE! I am worried for my safety ... Read more
Incident date: Aug 22, 2025
Recently while leaving home my van started to make a type of noise. I cant quite describe it as it wasn't very whistling or clicking it was just an abnormal sound that it had not been making and I could hear it more when turning my wheel to the left. It started to jump while I drove. Like it was fine then would just jolt forward. When putting it in park I noticed that it wasn't making noise in the... Read more
Incident date: Mar 1, 2025
The AC evaporator broke and only the AC condenser and sealer are under extended warranty. The AC evaporator is a costly repair and several other Honda owners have noted it has failed. Without the AC evaporator functioning, the AC system does not work.
Incident date: May 1, 2024
Purchased a 2025 RAM 1500 TUNGSTEN on [XXX]. Within a week of purchase, the blind spot monitors, forward collision monitors, and the emergency braking all quick working. The first attempt to fix was replacing wiring. This stopped it for a week before they were back on. Goes back into shop and replace and fully charge batteries and again it lasted about a week. Two more trips to shop (3rd and ... Read more
Incident date: May 1, 2024
The cabin pressurization system lets dirt flow through the cabin when the vehicle is on dirt roads. My previous vehicle did the same thing, same make and model just different year, 1500 2022 Big Horn. The dirt coming in is enough I have to roll the windows down to flush it out, but it still comes in. I haven't had it looked at on this one yet, but my dealer is very aware of the issue. I believe t... Read more
Incident date: Jul 27, 2025
Vehicle stalled on the road,coming to a total stop,very dangerous because of the trafic.Vehicle cranks but not start.Fuel pump power control module failed,code p203f.Take to Vera Cadillac dealer for repair .This happened 2 times ,at 13765 milles and 29342 milles
Incident date: Aug 16, 2025
While at a light, the auto stop/start kicked on but when it was time to start driving again and I pressed the gas pedal, the car would not move. There was a long beep and then the check battery icon and an alert came on my dash board stating “Auto Stop is Off. Shift to P or N and start engine manually.” When I turned off the ignition and restarted the car, the alert went off but two additional... Read more
Incident date: Aug 29, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The accelerator pedal was depressed; however, the vehicle failed to accelerate. In addition, the contact stated that the failure reoccurred. The brake pedal was depressed; however the vehicle failed to stop as intended. The contact coasted the vehicle into a par... Read more
Incident date: Nov 21, 2023
While sitting at a stop sign, I attempted to place my vehicle in Park. I opened the driver’s side door, but the car had not actually shifted into Park. None of the vehicle’s safety systems engaged when the door was opened. The car rolled forward with me partially outside the vehicle, dragging me until it struck a tree. This incident reflects a critical failure in the vehicle’s electrical/sa... Read more
Crash
1 injured
Incident date: Aug 28, 2025
I drive a 2021 Jeep Renegade. The android screen that controls all the app AND the backup camera keeps going out. I see replacements on Amazon for around 150-200$ but of course I do not know how to install such things. All the dealers I contact want up to $2,000.00!!! to repair it AND want a $250.00 up front diagnostic fee. Simply robbery if you ask me. This feature on this vehicle is very im... Read more
Incident date: Aug 23, 2025
It has problems with: High voltage battery voltage sensor circuit, the computer displays a code which is P1B74 and the car's dashboard displays a problem with the hybrid system and the initials HEV
Incident date: Aug 27, 2024
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle occasionally stalled while at a complete stop. The contact stated that the vehicle was able to restart after several attempts, approximately 15 minutes. The vehicle was taken to an independent mechanic, where the failure could not be duplicated; however, the contact was informed that the vehicle could be experiencing... Read more
Incident date: Aug 24, 2025
Headlight module, ballast, bad noises from passenger side, under hood right next to passenger headlight.
Incident date: Aug 24, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, a piece of the driver’s side B-pillar trim detached. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable... Read more
Incident date: Aug 24, 2025
Dashboard has separated, leather is rolled back from windshield area and has bubbled and raised on entire dash, this impedes part of my vision via the lower part of the windshield.
Incident date: Aug 4, 2025
Engine Rod defective .. car completely stopped working on highway . Had towed to dealer for $300 and dealer said 8.9k to replace engine. Lots of Honda owners complaints about the same issue We were forced to sell car to Cox auto at a loss as we did not have the money to fix Check car fax. As we had perfect maintenance all done at dealership
Incident date: Aug 26, 2025
The contact owns a 2013 Ford Flex. The contact stated that while attempting to reverse, the vehicle lost power steering functionality, and the steering wheel became difficult to maneuver. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact stated that the failure occurred two to three times per week. ... Read more
Incident date: Aug 26, 2025
The vehicle randomly caught fire after sitting idle for approximately 8 hours. Going to a conference in Aria Las Vegas and drove over 260 Miles. There was no issues, no indicator warning lights or strange noises during the drive. Arrived at Aira approximately 4:00PM. Parked vehicle on the third floor of the Aira Self-Parking and did not touch the car after parking the car. I received a call a... Read more
Fire
Incident date: Jul 8, 2025
Car had Service brake assist warning along with 3 or lights on dadhboard. I was told master brake cylinder needs replacing
Incident date: Aug 15, 2025
There is an occasional lag between when I press the accelerator to when the engine actually revs up. It's usually fairly minor at less than 1 second but today I was making a left turn on a busy road and the lag time was closer to 2-3 seconds and almost caused me to get T boned by two cars coming from my left. It happens from still and from slight rolling. Today I was completely stopped. I hit th... Read more
Incident date: Aug 20, 2025
There is a glare from the dashboard of the vehicle that shines onto the windshield and causes visibility to be nearly impossible. I am unable to see certain things on the roadway as a result. This happens every single time the sun happens to be out and is an extreme safety issue. This vehicle is not safe to operate or be on the roadway in any way shape or form
Incident date: Jun 4, 2025
In our 2018 Honda Odyssey EX-L, a few weeks ago 5 different warning lights started coming on when the vehicle was started and continued while the car was driven. Lane Assist, collision warning, auto high beams, braking system and adaptive cruise control. Just yesterday the rear hatch started to malfunction; currently the rear hatch can be opened and closed manually but the power lift does not func... Read more
Incident date: Aug 16, 2025
Traveling today using the cruise control function in Tesla Model Y, the car took over the control of the car and applied braking for no clear reason. Was going 70 miles an hour, had been using the cruise control for about 30 minutes when incident occurred. There were semi trucks in the slow lane, I was in the fast lane. There were no vehicles in front of my car. The car suddenly lunged forward as ... Read more
Incident date: Aug 16, 2025
Subject: Tesla Cybertruck Recall – Out-of-Pocket Wrap Costs I own a Tesla Cybertruck (VIN: [XXX] ) affected by the recall on Cant Rail Assemblies. Tesla requires the replacement and welding of new assemblies. My truck is custom wrapped by Rogue Films, a Tesla-recommended supplier. Rogue Films quoted $850 to re-wrap the affected areas after the recall repair. Tesla is only offering $300, leavin... Read more
Incident date: Aug 16, 2025
Engine began jumping during driving and loss power. No dashboard illumination warning lights and the temperature gage showed normal operating temperature. Car was not accelerating properly. Had to maneuver carefully to prevent being ran over. Engine light illuminated showing misfire. Replaced ignition coil pack and spark plugs. Driving again, car stalled. No dashboard warning lights. No high tem... Read more
Incident date: Mar 15, 2025
Driving to work and my truck lost all electrical power. All display lights turned on and hazard light signal started blinking but the hazard lights were not actually on. I then lost all electrical power; power steering, hazard lights would not turn on, all dash lights and display lights, head lights at first and then the battery died a couple minutes after that started. I could not put the truc... Read more
Incident date: Dec 31, 1969
This has happened about 4 times in 4 months. In each scenario I am driving very slowly (3 times forwards, one time in reverse) with no obvious obstacle or crash potential. The brakes will slam suddenly very aggressively, I assume it is the e-brakes as it feels like I hit a wall. It is a safety issue as if someone was behind me it could cause an accident. This is discussed on multiple message board... Read more
Incident date: Dec 31, 1969
This has happened about 4 times in 4 months. In each scenario I am driving very slowly (3 times forwards, one time in reverse) with no obvious obstacle or crash potential. The brakes will slam suddenly very aggressively, I assume it is the e-brakes as it feels like I hit a wall. It is a safety issue as if someone was behind me it could cause an accident. This is discussed on multiple message board... Read more
Incident date: Jan 23, 2025
Engine stalls, intake hose, power issues, multiple oil leaks
Incident date: Jan 23, 2025
I just found out that there was an initial recall #20V012000 and an expanded recall #20V682000 on my 2018 Toyota Highlander that I was unaware of regarding the low-pressure fuel pump inside the fuel tank could fail risking engine stalling and potential crash. I found this out after paying 1100.00 to Sheehy Toyota in Fredericksburg to replace the fuel pump. I reported it to Toyota Brand Services f... Read more
Incident date: Jan 23, 2025
The contact owns a 2014 BMW Z4. The contact stated that rodents had chewed through some electrical wiring in the vehicle. The air bag warning light was illuminated. The contact was unable to monitor the oil levels due to the damaged electrical wiring. The vehicle was taken to the local dealer on several occasions, where it was determined that the electrical wiring needed to be replaced. The vehicl... Read more
Incident date: May 1, 2025
My 2017 Hyundai Sonata Limited check engine light came on at approximately 103,000 miles of use. This happened last week. The code it was pointing to was a faulty Fuel Pressure Sensor. Could also be combined with faulty fuel pump, but the primary code indicates the sensor. I will be taking it in to the Hyundai dealership shortly. The main reason I’m reporting this is because of my previou... Read more
Incident date: May 1, 2025
My 2017 Hyundai Sonata Limited check engine light came on at approximately 103,000 miles of use. This happened last week. The code it was pointing to was a faulty Fuel Pressure Sensor. Could also be combined with faulty fuel pump, but the primary code indicates the sensor. I will be taking it in to the Hyundai dealership shortly. The main reason I’m reporting this is because of my previou... Read more
Incident date: Aug 10, 2025
The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and jerked before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The ... Read more
Incident date: Aug 10, 2025
The contact owns a 2019 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and jerked before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The ... Read more
Incident date: Aug 10, 2025
Purchased 6/25 a 2025 Toyota Corolla LE with 16,000 miles as a Pre-Certified Gold Platinum. Car has a constant front end, ride side rattle that does not go away. Advised by dealership it is a manufacturer characteristic. Impossible on a new car and from a billion dollar manufacturer. I was advised to turn up my radio in order not to hear it. Dealership and or Toyota itself has not serviced the veh... Read more
Incident date: Jun 15, 2025
2021 Sienna Hybrid Platinum AWD ~65K miles. Safety Issue: Fogging of windows increased, as AC was not working properly. Believe rear AC lines had galvanic corrosion from differing metals, steel bracket with aluminum line-sets causes corrosion hole in refrigerant line set, and leak causing loss of all Freon. No warning lights or messages, AC just stop blowing cold. Vehicle is driven in Michigan o... Read more
Incident date: Aug 9, 2025
Driving at 45 MPH, and suddenly the car lost the ability to accelerate. It has no power/torque. It seemed to be able to maintain the speed (but not entirely sure or if it was coasting). I had limited areas on the road to turn so took last possible turn to pull over. A shutdown/start corrected the situation. No warning lights or indicators of any kind appeared. Cannot reproduce, which makes thi... Read more
Incident date: Aug 1, 2025
Subject: Urgent Safety Concern – Transmission Failure on 2014 Ford Focus (VIN: [XXX] ) To Whom It May Concern, I am writing to report a critical and ongoing safety issue with my 2014 Ford Focus. The vehicle stalls without warning, pops out of gear, and frequently overheats regardless of outside temperature. These failures occur while idling at traffic lights, merging into traffic, and during r... Read more
Incident date: Aug 1, 2025
While slowing to a stop at a traffic light, the engine stalled unexpectedly. The start/stop system did not restart the engine when I released the brake pedal. Accessories (radio, lights, etc.) remained powered, but I could not shift the vehicle into neutral. After approximately 20 minutes, I was able to restart the engine; however, the transmission remained unresponsive and the engine could not be... Read more
Incident date: Aug 1, 2025
While slowing to a stop at a traffic light, the engine stalled unexpectedly. The start/stop system did not restart the engine when I released the brake pedal. Accessories (radio, lights, etc.) remained powered, but I could not shift the vehicle into neutral. After approximately 20 minutes, I was able to restart the engine; however, the transmission remained unresponsive and the engine could not be... Read more
Incident date: Jul 10, 2025
THIS VEHICLE IS NOT SAFE TO DRIVE SINCE SUBARU COULD NOT REPLICATE THE ORIGINAL OVERHEATING PROBLEM IN THE TRANSMISSION. THEY MADE AN EDUCATED GUESS REPAIR TO SEE IF IT FIXES THE OVERHEATING PROBLEMS IN THE TRANSMISSION WHICH MAY MALFUNCTION DURING DRIVING THE VEHICLE,SLIPPAGE, TO LOCKINGUP. This afternoon, while my daughter was driving through the Mojave Desert on her way back home to Mammoth ... Read more
Incident date: Jul 10, 2025
The vehicle was brought in just after a month of owning it due to it was accelerating slow and driving bad salesmans sent it to Hyundai dealership for diagnosis and it came back that the motor needed to be replaced due to recall vehicle was in repair shop for over 3 months to get a new motor once returned the very next day the check engine light came back on so I brung it back to the Hyundai deale... Read more
Incident date: Jul 10, 2025
The vehicle was brought in just after a month of owning it due to it was accelerating slow and driving bad salesmans sent it to Hyundai dealership for diagnosis and it came back that the motor needed to be replaced due to recall vehicle was in repair shop for over 3 months to get a new motor once returned the very next day the check engine light came back on so I brung it back to the Hyundai deale... Read more
Incident date: Apr 25, 2025
Anti Lock Brake Control Module (C2200). Cannot get part anywhere, on vehicle appears codes preventing cruise control and other safety issues