Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 22, 2014
THIS VEHICLE RANDOMLY AND SUDDENLY HAS ENGINE FAILURE. THIS ALONE SHOULD REALLY NOT BE MUCH OF AN ISSUE EXCEPT THIS ADVANCED TECHNOLOGY VEHICLE LOOSES STEERING AND BRAKES AS SOON AS THE ENGINE QUITS. I HAVE HAD 3 NEAR MISSES WITH ACCIDENTS AS A RESULT. THE DEALERSHIP IS NOT ABLE TO FIND THE PROBLEM EVEN THOUGH THERE IS A SERVICE BULLETIN OUT ABOUT THIS PROBLEM. THERE ARE NO COMPUTER CODES LEFT BEH... Read more
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Jul 14, 2014
THERE WAS A RECALL FOR AIRBAGS ON THIS VEHICLE ON APRIL 27, 2010. I PURCHASED THIS VEHICLE ABOUT A MONTH AGO. THE AIR BAG LIGHT HAS BEEN BLINKING EVERY SINCE DAY ONE, SO I LOOKED UP THE RECALLS AND FOUND THAT THIS WAS A PROBLEMS. I ALSO CALLED INFINITY AND THEY SAID THE RECALL ON THIS VEHICLE HAD BEEN FIXED AND NO FURTHER ASSISTANCE WILL BE GIVEN TO THIS VEHICLE. I HAVE READ NUMEROUS COMPLAINT... Read more
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS 2007 INFINITI G35S. THE CONTACT STATED THAT THE WINDOW SEALS WERE STICKY AND UNSTABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THE SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 38,000.
Incident date: Jul 21, 2014
SEAT BROKE 1 MONTH AGO, AND WAS LEANING TO RIGHT. WHILE INTERSTATE DRIVING, WENT TO ADJUST THE SEAT HEIGHT, AND THE SEAT BROKE DOWN TO THE GROUND. HAD TO PULL OVER INTO EMERGENCY LANE, AND RE-ADJUST MIRRORS, AND STEERING WHEEL HEIGHT. SEAT WILL NOT MOVE UP/DOWN ANYMORE, AND IS PLANTED ONTO THE FLOOR OF THE CAR. *TR
Incident date: May 1, 2014
I RECENTLY NOTICED RUST POPPING THROUGH THE UPPER DOOR TAPE ON BOTH FRONT DOORS ON THE 06 INFINITI G35X. CLOSER INSPECTION SHOWED THAT BOTH FRONT DOORS DUE TO A DESIGN OR QUALITY ISSUE WAS RUSTING FROM THE INSIDE OUT ON BOTH DOORS. MY MAIN CONCERN, OUTSIDE OF HOW BAD THE RUST LOOKS IS THE CRASH AND SAFETY INTEGRITY OF THE DOORS IN A CRASH. I BROUGHT THE CAR BY THE DEALER AND THEY IDENTIFIED ... Read more
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS FLASHING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 158,000.
Incident date: Jul 6, 2012
FRONT PASSENGER AIR BAG INDICATOR LIGHT GOES ON WITH PASSENGER IN THE SEAT. NUMEROUS VISITS AND CALLS TO DEALER AND MANUFACTURER, MFG FIELD ENGINEER AND PROBLEM STILL EXISTS AFTER RECALL. IF PASSENGER SHIFTS WEIGHT IN SEAT OR FROM AN ACCIDENT AVOIDANCE AIR BAG MAY NOT BE DEPLOYED. *TR
Incident date: Jul 30, 2013
FRONT DOOR LOCKS INTERMITTENTLY WORK. SOME TIMES THEY WILL NOT UNLOCK WITH THE KEY FOB AND MUST USE A KEY. RECENTLY THEY HAVE BEEN LOCKING BY THEMSELVES AS IF THE ACTUATOR FAILS. *TR
Incident date: Jul 30, 2013
FRONT DOOR LOCKS INTERMITTENTLY WORK. SOME TIMES THEY WILL NOT UNLOCK WITH THE KEY FOB AND MUST USE A KEY. RECENTLY THEY HAVE BEEN LOCKING BY THEMSELVES AS IF THE ACTUATOR FAILS. *TR
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 8, 2014
SINCE PURCHASE THE SEAT HAS ALWAYS MOVED SLIGHTLY FORWARD DURING BRAKING BUT NOW IT LEANS TOWARDS THE CENTER CONSULE AND LOOKING ON-LINE IT APPEARS THAT IT IS COMMON FOR A WELD TO BREAK IN THE SEAT CAUSING THE LEAN AND DISCOMFORT. *TR
Incident date: Nov 13, 2013
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE WAS ABLE TO RESTART AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON THREE OCCASIONS. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE C... Read more
Incident date: Nov 13, 2013
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE WAS ABLE TO RESTART AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON THREE OCCASIONS. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE C... Read more
Incident date: Jul 14, 2014
SHOWED I HAD 3/4 LEFT IN GAS TANK WHEN REALLY IT WAS EMPTY. CAR JUST STOPPED. NO YELLOW LIGHT ON TO INDICATE LOW GAS LEVEL. *TR
Incident date: Jul 1, 2014
I HAVE ALWAYS HAD MY MECHANIC DO SERVICING ON MY INFINITI UNTIL HE CLOSED THE BUSINESS. SINCE THEN, I HAVE BEEN DOING MY OWN OIL CHANGES AT HOME. DOING SO, I HAVE NOTICED THAT THE AMOUNT OF USED ENGINE OIL IS ROUGHLY 2.5 QUARTS. IN THE OWNERS MANUAL, WHEN CHANGING THE ENGINE OIL WITH OIL FILTER, THE VEHICLE INTAKES 5 QUARTS OF OIL. IT SEEMS LIKE THE ENGINE IS BURNING OIL BECAUSE I DON'T SEE ANY OI... Read more
Incident date: May 1, 2014
MY JX 35 WAS RECALLED (14V-138) TO FIX THE OCCUPANT CLASSIFICATION SYSTEM. I HAD THE RECALL "FIX" PERFORMED ON THE VEHICLE. WHEN PASSENGERS WEIGHING BETWEEN 105-125 POUNDS SIT IN THE FRONG PASSENGER SEAT, THE LIGHT COMES ON INDICATING THAT AIR BAG IS TURNED OFF. THE DEALER (FIELDS INFINITI OF GLENCOE, IL) INSPECTED THE VEHICLE AND SAID THAT IT PERORMED THE RECALL ACCORDING TO INFINITI'S/NISSAN'S ... Read more
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jul 8, 2014
I APPLIED BRAKES WITH PLENTY OF LEAD TIME BUT THE QX56 FAILED TO BRAKE CAUSING ME TO REAR END ANOTHER SUV; I DID MINIMAL DAMAGE TO THE OTHER CAR BUT DAMAGED MY RADIATOR/FRONT-BUMPER/HOOD. I HAD A SIMILAR ABS ISSUE ABOUT A WEEK BEFORE AS DESCRIBED BY MANY FOR THE 2004-2006 NISSAN/INFINITY RECALL BUT I DIDN'T RESEARCH THAT RECALL UNTIL THIS CURRENT ACCIDENT. MY AIRBAGS DID NOT GO OFF. ON INITIALL... Read more
Crash
Incident date: Jun 8, 2013
I PURCHASED A 2007 M35X SEDAN . I DISCOVERED TODAY JUNE 8 2013, THAT I HAVE AN ISSUE WITH MY DRIVERS' SEAT. IT LEANS INWARD TOWARD THE CENTER CONSOLE, AND APPARENTLY THIS IS A RECURRING ISSUE WITH THIS YEAR AND MODEL. IT IS A SAFETY ISSUE, AND I AM REQUESTING FEEDBACK FROM NHTSA.GOV ON THIS PARTICULAR PROBLEM. I WOULD LIKE TO KNOW IF THERE IS A RECALL FOR THIS YEAR AND MODEL, OR WHAT IF ANYTHING I... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: Jul 27, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more
Incident date: Jun 24, 2014
I WAS HEADING SOUTH ON I 75 IN FLORIDA HEADING TOWARDS BRADENTON IN THE PASSING LANE DOING BETWEEN 75 & 80 WHEN MY ENGINE SHUT DOWN MAKING A LOUD NOISE. I IMMEDIATELY PUT MY FLASHERS ON AND WAS ABLE TO MOVE TO THE SIDE OF THE ROAD IN THE EMERGENCY LANE, LUCKILY THERE WAS ONE. THE CAR BEHIND ME WENT TO THE MIDDLE LANE AT THAT POINT. I AM SO FURIOUS THIS HAPPENED AS I JUST HAD MY CAR SERVICED T... Read more
Incident date: May 26, 2014
A 2005 INFINITY QX56 WAS BEING DRIVEN AT 50 MPH ON A HIGHWAY WHEN THE AUTOMATIC TRANSMISSION COOLER HOSE RUPTURED RELEASING THE ATF FLUID. THE TRANSMISSION WAS LOSING ATF . LOST THE ABILITY TO PROPEL THE CAR. AT THAT TIME I HAD MY WIFE AND 2 YOUNG CHILDREN IN THE CAR. THE CAR WAS DRIVEN INTO A NEARBY SHOPPING PLAZA PARKING LOT AND WAS UNABLE TO MOVE AFTER THAT POINT. THE RUPTURE COULD HAVE LEAD... Read more
Incident date: Sep 21, 2013
REAR SELF- LEVELING SUSPENSION SYSTEM NOT WORKING, CAUSING THE QX56 TO LOOSE CONTROL ON THE HIGHWAY BUMPS! (SCARY DRIVE). *TR
Incident date: Jun 18, 2014
TL* THE CONTACT OWNS A 2007 INFINITY FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH IN INCLEMENT WEATHER, THE VEHICLE LOST CONTROL AND CRASHED INTO A RAIL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED TO A HOSPITAL WHERE INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AN... Read more
Crash
1 injured
Incident date: May 1, 2013
FROM THE FIRST WEEK OF PURCHASE MANY ELECTRICAL PROBLEMS MIRRORS DON'T RETURN TO DRIVE PASSION, WINDOWS WHILE DRIVING GO UP AND DOWN AT RANDOM THEN THE AUTO UP DOESN'T WORK FOR DAYS THEN JUST STARTS WORKING AGAIN DASH LIGHT GO DARK GPS AND RADIO DO NOT WORK WHEN COLD UNTIL AFTER CAR STARTS TO WARM UP THEN ELECTRICAL SLOWLY RETURNS SEAT DOES NOT KEEP MEMORY, LUGGAGE RACK HAS BEEN REPLACED 4 TIMES... Read more
Incident date: Jun 16, 2014
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS DETERMINED TO BE CAUSE REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF >$1200 PARTS AND LABOR TO INSTALL; THIS IS A PROBLEM REPORTED PREVIOUSLY TO NHTSA ON NUMEROUS OCCASIONS. DEALER SERVICE DEPARTMENT STATS THAT WELD FAILURE CAUSES SEAT TO COLLAPSE.. THIS WELD FAILURE IS A SERIOUS... Read more
Incident date: Jun 20, 2014
WHILE DRIVING, MY CLUTCH BECAME SOFT AND "SPONGY" TO THE POINT THAT THE ENGAGEMENT POINT WAS ON THE FLOOR AND THE PEDAL WOULD NOT RETURN TO THE ENGAGED POSITION. THIS WAS A RESULT OF A FAILING CLUTCH SLAVE CYLINDER WHICH HAS AFFECTED MANY G37 AS WELL AS NISSAN 370Z'S. *TR
Incident date: Jun 21, 2014
VEHICLE HAS BEEN SERVICED 4 TIMES ON DASH RATTLE, HIGHLY IMPAIRMENTS WITH DRIVING DISTRACTIONS. PART OF RECENT DASH FIX LEFT DASH TO FALL APART (POSSIBLE JOB COMPLETION FAILURE). RENO DEALER FORCING ME TO DRIVE TO ANOTHER LOCATION (SACRAMENTO, CA, 175 MILES 1 WAY) TO GET SERVICED AND REPAIRED. PLUS SAID CAR IS IN PROCESS OF BEING RECALLED A 5TH TIME! UGH. JUST WANT NEGOTIABLE REFUND! *TR
Incident date: Jun 21, 2014
VEHICLE HAS BEEN SERVICED 4 TIMES ON DASH RATTLE, HIGHLY IMPAIRMENTS WITH DRIVING DISTRACTIONS. PART OF RECENT DASH FIX LEFT DASH TO FALL APART (POSSIBLE JOB COMPLETION FAILURE). RENO DEALER FORCING ME TO DRIVE TO ANOTHER LOCATION (SACRAMENTO, CA, 175 MILES 1 WAY) TO GET SERVICED AND REPAIRED. PLUS SAID CAR IS IN PROCESS OF BEING RECALLED A 5TH TIME! UGH. JUST WANT NEGOTIABLE REFUND! *TR
Incident date: Jun 25, 2014
RADIATOR CRACKED AT THE JUNCTION OF THE ALUMINUM AND PLASTIC CAUSING THE CAR TO OVERHEAT AND STALL. IT WAS EXPLAINED TO ME THAT THIS WAS NOT UNCOMMON DUE TO THE USE OF PLASTICS IN THE COOLING SYSTEM NOW. THERE IS NO REPAIR ABLE TO BE DONE BECAUSE OF THE PLASTIC AND THE RADIATOR NEEDS TO BE REPLACED. *TR
Incident date: Jun 23, 2014
AFTER HAVING THE OIL CHANGED, AT THE INFINITI DEALER, ON THE WAY HOME MY SON NOTICED THE STEERING WHEEL WAS VERY LOOSE. AFTER ARRIVING AT HOME THE STEERING WHEEL AND PART OF THE COLUMN ACTUALLY SEPARATED FROM THE STEERING COLUMN. WHEN SEPARATED THERE IS NO WAY TO STEER THE CAR! THIS COULD HAVE HAPPENED WHILE DRIVING BUT LUCKILY DID NOT. THIS SEEMS TO BE A SERIOUS ISSUE THAT SHOULD BE LOOKED I... Read more
Incident date: Feb 1, 2013
MY FUEL INDICATOR DID NOT REGISTER A FULL TANK AND WOULD FLUCTUATE RANDOMLY WHILE DRIVING OR STATIONARY, SO I NEVER REALLY KNEW HOW MUCH GAS I HAD. I COULDN'T US THE THE FUEL ECONOMY/MILES TO EMPTY CALCULATOR BECAUSE IT SEEMED TO BE BASING MILES TO EMPTY ON WHAT IT WAS REGISTERING, NOT THE AMOUNT OF FUEL ACTUALLY PRESENT. IT ALL OF THE SUDDEN FIXED ITSELF, AND NOW THE SAME PROBLEM HAS RETURNED A... Read more
Incident date: Mar 18, 2014
THE CAR STOPPED RUNNING AND THERE WAS A STRONG SMELL OF SMOKE, AFTER HAVING THE CAR TOWED TO THE INFINITI DEALER WE WERE INFORMED THAT THE ENGINE CONTROL MODULE THAT CONTROLS THE CAR HAD BURNT OUT. FORTUNATELY, WE WERE ON A LOCAL SIDE STREET. HAD WE BEEN ON THE HIGHWAY AND THE CAR JUST SHUT DOWN WE WOULD NOT HAVE BEEN ABLE TO GET OUT OF TRAFFIC. THE REPAIRMAN STATED THE MODULE WAS COMPLETELY BURNE... Read more
INFINITI
QX60 HYBRID
(2014) - AIR BAGS
Jun 23, 2014
Incident date: Jan 15, 2014
TL ' THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER UPDATED THE SOFTWARE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,300. JCC UPDATED 10/1/14*CN UPDATED 3/30/2015 *JS
Incident date: Jun 19, 2014
MY SRS LIGHT IS BLINKING AND I TOOK IT TO TACOMA NISSAN OF TACOMA WASHINGTON AND THEY FOUND CODE B1020 OCCUPANT SENSOR C/U (UNIT FAIL). THIS ITEM HAS BEEN RECALLED BY NISSAN FOR MY 2007 NISSAN G35 COUPE BUT NISSAN IS CLAIMING MY VIN# WAS NOT INCLUDED IN RECALL. *TR
Incident date: Jun 4, 2014
FRONT WIND SHIELD CRACKS WITH THE SLIGHTED HIT ON MY SECOND ONE IN THREE MONTHS. IF IT CAN NOT WITHSTAND ROAD DEBRIS IMAGINE A CAR ACCIDENT. *TR
Incident date: Oct 15, 2012
STARTED CAR, RADIO WOULD CUT IN & OUT , I LIVED WITH IT , UNTIL IN MAY 2014 THE A/C & RADIO WOULD CUT IN & OUT , SOMETIMES IF YOU RESTART IT WOULD FIX THE PROBLEM , TODAY IT WAS 94 DEGREES OUT , THE A/C AFTER SEVERAL TRIES WOULD NOT WORK . VERY FRUSTRATING!! *TR
Incident date: Jun 17, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE STALLED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT MENTIONED THAT THE SERVICE ENGINE LIGHT, SLIT, AND NBC OFF INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND AFTER RESTARTING IT THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACT... Read more