Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 1, 2011
CD PLAYER STOPPED WORKING, UNABLE TO RETRIEVE CD'S, ERROR MESSAGE. LATER RADIO AND A/C CONTROLS WENT OUT. CHECK ENGINE SOON LIGHT CAME ON AND SPEEDOMETER NOT WORKING. CALLED INFINITI IN SARASOTA, WAS TOLD TO BRING CAR IN, I DID. HAPPENED AGAIN WITHIN A FEW MONTHS, WAS TOLD BY INFINITI THEY COULD NOT FIND ANYTHING WRONG, THEY RESET SENSOR. A FEW MONTHS LATER, RADIO WENT OUT AGAIN, A/C AT 60 DEGRE... Read more
Incident date: Jun 1, 2011
CD PLAYER STOPPED WORKING, UNABLE TO RETRIEVE CD'S, ERROR MESSAGE. LATER RADIO AND A/C CONTROLS WENT OUT. CHECK ENGINE SOON LIGHT CAME ON AND SPEEDOMETER NOT WORKING. CALLED INFINITI IN SARASOTA, WAS TOLD TO BRING CAR IN, I DID. HAPPENED AGAIN WITHIN A FEW MONTHS, WAS TOLD BY INFINITI THEY COULD NOT FIND ANYTHING WRONG, THEY RESET SENSOR. A FEW MONTHS LATER, RADIO WENT OUT AGAIN, A/C AT 60 DEGRE... Read more
Incident date: May 16, 2013
I WAS DRIVING THE CAR IN THE NATIONAL REDWOOD PARK I-101 SOUTH BOUND JUST 100 MILE SOUTH OF EUREKA, THE CAR SUDDENLY LOSE POWER AND CAME WITH LOUD NOISE, THEN JUST BIG WHITE SMOKE EVERYWHERE, I ALMOST LOST CONTROL OF THIS VEHICLE BUT FINALLY PULL OVER TO THE SHOULDER, ASKED MY WIFE & MY KID GO OUT IMMEDIATELY FOR THE POTENTIAL FIRE, THE TRANSMISSION FLUID WAS EVERYWHERE. AFTER TOOK LONG TIME AND L... Read more
Incident date: May 8, 2008
DASHBOARD IS CRACKING AND SEPARATING IN MANY DIFFERENT PLACES. THE CAR HAS ALWAYS BEEN GARAGE KEPT AND MAINTAINED TO THE HIGHEST STANDARDS. I AM THE ORIGINAL OWNER. I OWNED MANY CARS AND NEVER HAD THIS ISSUE WITH ANY ONE OF THEM. *TR
Incident date: Feb 9, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE SUDDENLY SPUN OUT OF CONTROL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE SUSPENSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000 AND THE CURRENT MILEAGE WAS 124,132.
Incident date: Jun 3, 2013
WE BOUGHT A 2013 INFINITI JX35 ON 4/25/2013.VIN# [XXX]. WE HAVE14,000 MILES ON IT TO DATE.THIS CAR HAS AN INTERMITTENT TRANSMISSION PROBLEM SINCE WE PICK IT UP.. THE DEALER IS AWARE OF THE PROBLEM. WE HAVE TAKEN THE CAR IN 4 TIMES NOW BUT THE DEALER HAS NOT BEEN ABLE TO REPLICATED & RECORD. THIS PROBLEM CAN BE FOUND ON MOST EVERY INFINITI FORUM. NISSAN IS AWARE OF THE PROBLEM.THE OTHER DAY I ... Read more
Incident date: Aug 1, 2013
THIS AIRBAG PROBLEM HAS BEEN ONGOING FOR SEVERAL MONTHS. THE AIRBAG LIGHT CONTINUES TO BE ILLUMINATED AT ANY SPEED FOR THE PASSENGER SIDE. THIS VEHICLE WAS RECALLED IN APRIL '14. NHTSA RECALL 14V-138 WAS COMPLETED ON APRIL 17, 2014 AND FAILED ON APRIL 19, 2014 AND WAS REPEATED ON APRIL 20,. 2014. IT FAILED AGAIN ON APRIL 21ST. I CONTACTED THE DEALER AND NOTHING HAS HAPPENED SINCE AND THAT WAS... Read more
Incident date: Apr 25, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SEAT DROPPED DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE SEAT WELDING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Apr 29, 2014
TL* THE CONTACT OWNS A 2005 INFINITY QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:... Read more
Incident date: Oct 31, 2012
PASSENGER AIR BAGS ON MY G37 ITS BEING TURNED OFF WITH A PASSENGER SEATING IN THE SEAT. FIRST STARTED WITH MY DAUGHTER AGE 17 WEIGHTS ABOUT 120 POUNDS AND INFINITI STATED THAT THEIR AIRBAGS ARE ACTIVATED BY WEIGHT AND THAT SHE MAY BE TOO SMALL WHICH SHE IS 5'4 TALL. THEY DIDN'T ADDRESS THE ISSUE AND IT CONTINUED TO HAPPEN WITH EVERYONE SEATING IN THE PASSENGER SEAT INCLUDING AN ADULT MALE OF 6'2 A... Read more
Incident date: Apr 14, 2014
I OWN A 1997 INFINITI QX4. WHILE TRAVELING 45 MPH OR MORE, THE VEHICLE BEGINS TO WOBBLE AND VIBRATE VIOLENTLY, SEEMINGLY FROM THE REAR. THE VEHICLE WAS TAKEN TO MECHANICS ON SEVERAL OCCASIONS WHERE THE REAR SHOCKS AND PASSENGER SIDE BUSHINGS AND TRAIL STABILIZER BAR AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE VEHICLE CONTINUES TO EXPERIENCE THE WOBBLE, SHAKE, FISHTAIL AND EARTHQUAKE. ... Read more
Incident date: Nov 20, 2013
MY DASHBOARD IS MELTED. OBVIOUS DEFECT OF THE MANUFACTURER... IT'S STICKY AND SHINY WHICH MAKES IT HARD TO SEE AND PAY ATTENTION WHILE I'M DRIVING. I SAW THAT OTHER PEOPLE HAVE THE PROBLEM FROM MY LOCAL NEWS STATION AND DECIDED TO FILL THIS OUT. *JS
Incident date: Apr 14, 2014
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING TH... Read more
Incident date: Apr 14, 2014
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING TH... Read more
Incident date: Jan 10, 2014
WHILE SLOWLY DOWN FOR A RED LIGHT MY VEHICLE BEGAN TO LOSE BRAKING AND THERE WAS POPPING AND GRINDING NOISES COMING FROM THE BRAKES. LUCKILY THERE WAS NOT A CAR IN FRONT OF ME AND AS I WAS ABLE TO DRIVE ALONG THE CURB TO FINALLY SLOW THE VEHICLE AND LUCKILY STOPPED BEFORE BEING IN THE MIDDLE OF THE INTERSECTION . BACK IN 2010 INFINITI CHANGED OUT THE BRAKE BOOSTER AND DELTA SENSOR WHEN THIS SAME ... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more
Incident date: Apr 27, 2014
1. CAR WAS HARD TO STOP WHEN BRAKING FOR A LIGHT 2. CAR ACCELERATED ON IS OWN WHEN ENTERING DRIVEWAY HAD TO SLAM ON BRAKES 3. CHECKED AROUND THE PEDALS FOR ANY THING THAT MAY HAVE CAUSED THIS. NOTHING WAS FOUND SO I TOOK THE CAR FOR A TEST DRIVE. AND WHEN I SLOWED ON MY STREET PRIOR TO TURNING INTO MY DRIVEWAY THE CAR TOOK OFF ON IT'S OWN AGAIN. I HAD TO PUT THE CAR IN NEUTRAL TO STOP IT. WH... Read more
Incident date: Dec 17, 2013
IN DECEMBER 2013 I WAS DRIVING ON THE HIGHWAY WITH THE CRUISE CONTROL SET AT 60 MPH WHEN VEHICLE COMPLETELY SHUT DOWN. VEHICLE STARTED BACK UP BECAUSE OF THE SPEED I WAS DRIVING. LATER ON MY TRIP HOME I WAS DOING 45 MPH AND VEHICLE SHUT DOWN AND LOSS ALL CONTROL OF VEHICLE. BROUGHT THE VEHICLE TO AN AUTOZONE TO SCAN AND SEE WHAT THE PROBLEM WAS. IT WAS THE CAMSHAFT POSITION SENSORS. I CHANGED THE ... Read more
Incident date: Mar 19, 2012
ON MY WAY HOME FROM WORK AT APPROXIMATELY 10;30PM ON A TWO LANE HIGHWAY I WAS THE SECOND PERSON TO HIT A HORSE,. 17 HAND HORSE LYING IN THE ROAD, A PERSON HEADED NORTH HIT AND TOSSED THE DEAD HORSE IN MY SOUTH LANE. , . MY CAR HIT THE HORSE, FLIPPED SEVERAL TIMES THEN ROLLED DOWN AND EMBANKMENT UNTIL THE CAR CAME TO A STOP.........IT DUG INTO THE DIRT AND GRASS UNTIL IT CAME TO A HALT,. WHEN THE ... Read more
Crash
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Feb 6, 2014
THIS VEHICLE RANDOMLY WILL SHUT DOWN ALL MECHANICAL SYSTEMS SIMULTANEOUSLY AT ANY SPEED WHICH CREATES AN EXTREMELY DANGEROUS SITUATION, ESPECIALLY AROUND OTHER TRAFFIC, WHICH COULD RESULT IN A CRASH. THE CAR'S "SERVICE ENGINE SOON" LIGHT APPEARS, THE CAR IMMEDIATELY LOSES ENGINE POWER, BRAKES, AND STEERING AND MANY TIMES WILL NOT RESTART IMMEDIATELY WHICH PUTS THE PASSENGERS AT RISK OF A CRASH IN ... Read more
Incident date: Nov 13, 2013
THE GAS GAUGE IS INCORRECTLY READING THE FUEL, AND I AM NOT THE ONLY ONE HAVING A PROBLEM. MANY OTHERS ARE.. INFINITI WANTS 800+ TO REPLACE SOMETHING THAT CAN CAUSE A ACCIDENT BECAUSE OF A GAUGE? THIS SHOULD BE ADDRESSED PROPERLY. MORE IMPORTANTLY, THIS PRESENTS A MAJOR SAFETY ISSUE BY POTENTIALLY CAUSING A DRIVER TO RUN OUT OF GAS ON THE INTERSTATE AND BE SERIOUSLY OR FATALLY INJURED IN A REAR-EN... Read more
Incident date: Apr 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, IT SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFAC... Read more
Incident date: Apr 14, 2014
MY VEHICLE'S ENGINE CUTS OFF WITHOUT WARNING. INFINITI HAD A RECALL REGARDING THIS YET THEY SAY MY CAR ISN'T ON THE RECALL LIST. IT DEALS WITH SOME SENSORS THAT CUT THE ENGINE OFF WITHOUT WARNING. I HAVE THE SAME EXACT PROBLEMS AS THE RECALL STATES,
Incident date: Apr 8, 2014
SEAT MOORINGS UNEXPECTEDLY GAVE WAY DURING BRAKING. *TT
Incident date: Apr 1, 2014
FAX LETTER FROM CONSTITUENT REGARDING PROBLEMS WITH HIS 2008 INFINITI G35; SEEKING HELP IN TRYING TO GET INFINITI TO ADMIT THERE ARE OTHER COMPLAINTS WITH THE SAME VEHICLE AS HIS. *SMD THE CONSUMER STATED WHEN HE CAME TO A STOP, THE ENGINE WOULD SURGE. WHEN HE APPLIED THE BRAKE PEDAL, THE VEHICLE SURGED EVEN MORE, AND THE VEHICLE WOULD THEN START TO SHAKE. *JB
Incident date: Apr 12, 2014
DRIVING WITH CRUISE CONTROL ON, 70MPH ZONE, SLIGHT DOWNHILL SPEED OF 72MPH. NEW REAR TIRES, VERY GOOD CONDITION FRONT TIRES, 1 DAY OLD 4 WHEEL ALIGNMENT, CONCRETE HIGHWAY SURFACE IN SUNNY DRY CONDITIONS, APPROXIMATE OUTSIDE TEMP 65. VEHICLE AND STEERING WHEEL JERKED TO THE RIGHT WITH STEERING WHEEL DISPLACING APPROXIMATELY 30-45 DEGREES FROM CENTER TO THE RIGHT, FOLLOWED BY A JERK AND DISPLACEME... Read more
Incident date: Apr 12, 2014
DRIVING WITH CRUISE CONTROL ON, 70MPH ZONE, SLIGHT DOWNHILL SPEED OF 72MPH. NEW REAR TIRES, VERY GOOD CONDITION FRONT TIRES, 1 DAY OLD 4 WHEEL ALIGNMENT, CONCRETE HIGHWAY SURFACE IN SUNNY DRY CONDITIONS, APPROXIMATE OUTSIDE TEMP 65. VEHICLE AND STEERING WHEEL JERKED TO THE RIGHT WITH STEERING WHEEL DISPLACING APPROXIMATELY 30-45 DEGREES FROM CENTER TO THE RIGHT, FOLLOWED BY A JERK AND DISPLACEME... Read more
Incident date: Jan 27, 2014
FUEL GAUGE REGISTERS OVER HALF A TANK WHEN TANK IS ACTUALLY VERY NEAR EMPTY. WHEN TANK IS FILLED UP, GAUGE GOES TO JUST ABOVE FULL, AND SLOWLY DECREASES TO JUST OVER HALF A TANK AS THE TANK NEARS EMPTY. I HAVE TO WATCH MY MILEAGE AND GUESS TO KNOW WHEN I'M ALMOST OUT OF GAS. THIS SEEMS UNSAFE. *JS
Incident date: Apr 7, 2014
AS I STARTED THE CAR AFTER A LONG DAY OF WORK, I DISCOVERED THAT THE DASHBOARD IS NOT FUNCTIONAL, COMPLETELY DEAD. BLINKERS, GAS METER, SPEED METER, CRUISE, LIGHTS DID NOT WORK. I CALLED BROOKPARK INFINITY WHO TOLD ME THAT THE FUSE WAS OUT AND REPLACED IT. THEY DID NOT HAVE ANY EXPLANATION WHY THIS HAPPENED IN A NEW CAR THAT IS LESS ONE YEA OLD. I AM GREATLY CONCERNED THAT I GOT A LEMON DEAL ON TH... Read more
INFINITI
Q50 HYBRID
(2014) — ELECTRICAL SYSTEM
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
INFINITI
Q50 HYBRID
(2014) — ENGINE
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
INFINITI
Q50 HYBRID
(2014) — FUEL/PROPULSION SYSTEM
Apr 10, 2014
Incident date: Jan 6, 2014
MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTA... Read more
Incident date: Mar 12, 2014
HTTP://WWW.CARSAFETYREFERENCE.COM/INFINITI-M45-2003/AIR-BAGS MY2003 INFINITI M45 SUPPLEMENTAL AIR BAG LIGHT IS BLINKING. I HAVE NOT BEEN IN ANY ACCIDENTS OR HIT ANYTHING. THIS SEEMS TO BE A KNOWN ISSUE WITH THIS VEHICLE AND INFINITI IN GENERAL AS THERE ARE NUMEROUS FORUMS ABOUT IT. IT NEEDS TO BE EVALUATED BY INFINITI BECAUSE IT SEEMS DANGEROUS. I JUST FEEL THAT I SHOULD NOT HAVE TO PAY FOR A... Read more
Incident date: May 17, 2012
WAS DRIVING WHEN I APPLIED BRAKES . THE BRAKE LIGHT CAME ON AND BRAKE PEDAL FELT SOFT NOT FIRM, VEHICLE DIDN'T COME TO A STOP. HAD TO DRIVE ON THE SIDE OF THE ROAD TOWARDS A HILL . I APPLIED BRAKES AGAIN BUT THE CARE WOULD BARELY BRAKE . I TURN THE KEY OFF AND TURN THE CAR BACK ON. BRAKES WORKED AGAIN. THIS HAS HAPPEN MULTIPLE TIMES AND DEALER TOLD ME . THAT THEY ARE AWARE OF THE PROBLEM BUT SINC... Read more
Incident date: Feb 1, 2010
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED WHILE TRAVELING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE INSTRUMENT PANEL HAD A SHORT WHICH MADE IT IMPOSSIBLE FOR THE CONTACT TO SEE THE GAUGES WHILE DRIVING.... Read more
Incident date: Feb 1, 2010
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED WHILE TRAVELING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THERE WAS AN ABNORMAL CLICKING SOUND HEARD FROM THE STEERING WHEEL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE INSTRUMENT PANEL HAD A SHORT WHICH MADE IT IMPOSSIBLE FOR THE CONTACT TO SEE THE GAUGES WHILE DRIVING.... Read more
Incident date: Apr 1, 2014
2013 INFINITY JX35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO FRONT DOOR OF VEHICLE HAS VERY SHARP EDGES THAT CAUSED INJURY TO CONSUMERS FACE. *SMD THE DEALER INFORMED THE CONSUMER, THE PROBLEM WAS A MANUFACTURING DEFECT, AND THEY WERE NOT RESPONSIBLE FOR FIXING IT. (LAWYER WROTE IN ON BEHALF OF CONSUMER) *JB
1 injured
Incident date: Mar 28, 2014
LEFT FRONT STRUT SPRING BROKE WHILE IN TRAFFIC, SENDING BROKEN SPRING END INTO TIRE RIPPING THE ENTIRE SIDEWALL OF THE TIRE OUT. BLOWOUT CAUSED LOSS OF STEERING WHILE IN THE PROCESS SENT VEHICLE INTO ONCOMING TRAFFIC. *TR
Crash
Incident date: Mar 28, 2014
LEFT FRONT STRUT SPRING BROKE WHILE IN TRAFFIC, SENDING BROKEN SPRING END INTO TIRE RIPPING THE ENTIRE SIDEWALL OF THE TIRE OUT. BLOWOUT CAUSED LOSS OF STEERING WHILE IN THE PROCESS SENT VEHICLE INTO ONCOMING TRAFFIC. *TR
Crash
Incident date: Sep 7, 2013
CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACC... Read more
Incident date: Sep 7, 2013
CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACC... Read more
Incident date: Apr 1, 2014
BODY FRAME RUSTED BEHIND THE FRONT WHEEL ON PASSENGER SIDE. WHEN I TRY TO REPLACE THE FLAT TIRE , THE CAR COLLAPSE OVER THE JACK. THE CAR FRAME BROKE. *TR
Incident date: Apr 4, 2014
THE SEDAN HAS AN AIRBAG THAT DOES NOT WORK PROPERLY THE AIRBAG LIGHT FLASHES NON STOP ON THE VEHICLE AND DOES NOT GO AWAY. L LOOKED ONLINE AND SAW A PREVIOUS RECALL ON THIS ISSUE AND THE PROBLEM STILL REMAINS. I TOOK IT TO THE DEALERSHIP TO BE TOLD THAT IT WAS MY FAULT AND THEY DO NOT WARRANTY SAFETY ISSUES ANYMORE. THEY CONTINUES TO PRINT OUT A STATEMENT FOR $1000 DOLLARS WITH A CODE B1134. ITS A... Read more
Incident date: Apr 4, 2014
THE SEDAN HAS AN AIRBAG THAT DOES NOT WORK PROPERLY THE AIRBAG LIGHT FLASHES NON STOP ON THE VEHICLE AND DOES NOT GO AWAY. L LOOKED ONLINE AND SAW A PREVIOUS RECALL ON THIS ISSUE AND THE PROBLEM STILL REMAINS. I TOOK IT TO THE DEALERSHIP TO BE TOLD THAT IT WAS MY FAULT AND THEY DO NOT WARRANTY SAFETY ISSUES ANYMORE. THEY CONTINUES TO PRINT OUT A STATEMENT FOR $1000 DOLLARS WITH A CODE B1134. ITS A... Read more
Incident date: Mar 20, 2014
I LEASED THE QX60 ON MARCH 19TH AND RIGHT AWAY I NOTICED THAT THE AIR BAG LIGHT WOULD GO ON WHEN MY SONS (100 AND 110 POUNDS) WOULD SIT IN THE FRONT SEAT. NOW I AM BEING TOLD THAT THE CAR MAY BE UNDER THE RECALL BUT THAT THEY WILL NOT BE ABLE TO TAKE IT IN FOR DIAGNOSTICS UNTIL MID APRIL. UNTIL THEN I CANNOT DRIVE WITH ANYONE IN THE FRONT PASSENGER SEAT FOR FEAR THAT, IN CASE OF AN ACCIDENT, THE... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT ALTHOUGH THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS ONE-QUARTER FULL, THE VEHICLE STALLED WITHOUT WARNING DUE TO THERE NOT BEING ANY FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE ... Read more
Incident date: Feb 1, 2013
SHORTLY AFTER PURCHASING MY M37, I FOUND IT DIFFICULT TO STEER ON THE ROAD. I STARTED DOING SOME INVESTIGATION ON THE INTERNET AND FOUND A CONCEPT CALLED "TRAMLINING" THAT OTHER M INFINITI OWNERS WERE EXPERIENCING AND WHICH DESCRIBED WHAT I WAS EXPERIENCING. I DON'T FEEL THERE IS A CERTAIN SPEED THAT TRIGGERS THE CONDITION. YOU REALLY HAVE TO HOLD ON TO THE STEERING WHEEL TO CONTROL THE CAR. I TOO... Read more