Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 17, 2012
WHILE ATTEMPTING TO SLOW MY VEHICLE , WITH 8 PASSENGERS, THE BRAKES STARTED TO ACT ERRATICALLY. THERE WAS NO WAY TO SLOW THE VEHICLE IN A CONTROLLED MANNER. EITHER THE BRAKING WAS TOO HARD OR TOO SOFT ALMOST LEADING TO A COLLISION. I TOOK MY VEHICLE TO THE INFINITI DEALER THAT I PURCHASED IT FROM NEW. THEY REPLACED THE BRAKE BOOSTER AT A COST OF OVER $900 DOLLARS. THIS WAS IN OCTOBER OF 2012. 10, ... Read more
Incident date: May 26, 2014
WHILST DRIVING ON THE ROAD GOING APPROXIMATELY 45MPH THE CAR'S ENGINE SHUT OFF WITHOUT WARNING DIRECTLY IN THE MIDDLE OF A BUSY INTERSECTION NARROWLY MAKING IT ACROSS WITHOUT INCIDENT, THE CAR COMPLETELY WAS OFF. THE CAR WOULD NOT START UNTIL 4 TRIES LATER. I DROVE THE CAR TOWARDS THE DEALERSHIP AND THE CAR SHUT OFF AGAIN AT ABOUT 50 MPH CAUSING NO POWER STEERING, POWER BRAKES OR WARNING - I NOT... Read more
Incident date: May 26, 2014
WHILST DRIVING ON THE ROAD GOING APPROXIMATELY 45MPH THE CAR'S ENGINE SHUT OFF WITHOUT WARNING DIRECTLY IN THE MIDDLE OF A BUSY INTERSECTION NARROWLY MAKING IT ACROSS WITHOUT INCIDENT, THE CAR COMPLETELY WAS OFF. THE CAR WOULD NOT START UNTIL 4 TRIES LATER. I DROVE THE CAR TOWARDS THE DEALERSHIP AND THE CAR SHUT OFF AGAIN AT ABOUT 50 MPH CAUSING NO POWER STEERING, POWER BRAKES OR WARNING - I NOT... Read more
Incident date: May 5, 2014
TL* THE CONTACT OWNS 2004 INFINITI M45. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STARTED SPUTTERING BEFORE STALLING. THE CONTACT MENTIONED THAT THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND MOMENTS LATER, THE VEHICLE RESTARTED. THE VEHICLE EXHIBITED THE FAILURE MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CAM SH... Read more
Incident date: Jan 8, 2014
WE HAVE BEEN TRYING TO RESOLVE THIS PROBLEM THROUGH INFINITI SERVICE CENTER SINCE WE BOUGHT THE CAR 10 MONTHS AGO WITH ONLY 28K MILES. THE VEHICLE HAS SEVERE HESITATION WHEN ATTEMPTING TO ACCELERATE IMMEDIATELY AFTER SLOWING OR STOPPING. ON SEVERAL OCCASIONS WHEN STEPPING ON THE GAS TO MAKE A LEFT OR RIGHT TURN INTO TRAFFIC FROM A COMPLETE STOP, THE VEHICLE HESITATES FOR APPROXIMATELY 2 SECONDS,... Read more
Incident date: Jan 31, 2014
AS I CAME TO A STOP SIGN ONE DAY AND BEGAN TO PROCEED DRIVING, MY CAR CUT OFF WHEN I PRESSED THE ACCELERATOR AND THE STEERING WHEEL LOCKED. AS WEEKS WENT BY THE SAME PROBLEM BEGAN TO HAPPEN MORE FREQUENTLY. NOW EACH TIME I COME TO A STOP AND PROCEED TO DRIVE, THE CAR WILL CUT OFF IF I DON'T HURRY UP AND PUSH DOWN HARD ON THE GAS PEDDLE. THIS IS DANGEROUS AS MY CAR ALMOST CUT OFF SEVERAL TIMES ... Read more
Incident date: Mar 5, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CAM SHAFT POSITION SENSOR BANK 1 NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TO BE INSPECTED AND REPAIRED. THE MANUFAC... Read more
Incident date: Aug 9, 2013
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE ENGINE STALLED WHILE DRIVING APPROXIMATELY 40 MPH AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE ENGINE WAS RESTARTED AND RESUMED IN OPERATION NORMALLY. THE FAILURE RECURRED TWICE AND THE VEHICLE WOULD REQUIRE SEVERAL ATTEMPTS BEFORE STARTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAM SHAFT SENOR WAS ... Read more
Incident date: May 21, 2014
THE BRAKES MAKE A GRINDING NOISE AND THE CAR SOUNDS AS IF THE BRAKES ARE GOING OUT. I ALSO HAVE HAD THE VDC LIGHT AND BRAKE LIGHT ON AS WELL DURING ALL THIS. AND WHEN IT HAPPENS IT KEEPS HAPPENING TILL YOU TURN THE CAR OFF AND ON AND THEN IT GOES AWAY. BUT HAS HAPPENED AT LEAST 15 TO 20 TIMES AND SEEMS TO BE HAPPENING MORE AND MORE. QUITE SCARY WHEN YOU HAVE A FAMILY AND YOUR ON THE INTERSTATE... Read more
Incident date: Jun 2, 2014
I PURCHASED A 2007 M35X SEDAN IN FEBRUARY 2014. I DISCOVERED TODAY JUNE 2, 2014, THAT I HAVE AN ISSUE WITH MY DRIVERS' SEAT. IT LEANS INWARD TOWARD THE CENTER CONSOLE, AND APPARENTLY THIS IS A RECURRING ISSUE WITH THIS YEAR AND MODEL. IT IS A SAFETY ISSUE, AND I AM REQUESTING FEEDBACK FROM NHTSA.GOV ON THIS PARTICULAR PROBLEM. I WOULD LIKE TO KNOW IF THERE IS A RECALL FOR THIS YEAR AND MODEL, OR W... Read more
Incident date: Nov 1, 2013
WHEN CAR IS SLOWING DOWN, IT WILL JUMP WILDLY WITH THE RPM'S AND SHIFT INTO DIFFERENT GEARS. CAR COULD HIT ANOTHER CAR OR PERSON IF THE BRAKE IS NOT HELD FIRMLY. CANNOT GET THE LOCAL DEALER OR CORP. TO ACKNOWLEDGE THE PROBLEM OR FIX IT. THE CAR IS STILL UNDER WARRANTY. THE PROBLEM IS GETTING WORSE BUT THE DEALER SAYS TO DRIVE IT UNTIL THERE IS A HARD FAILURE. I AM CONCERNED THE CAR WILL JUMP AND H... Read more
Incident date: May 19, 2014
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE HOOK THAT HELD THE FLOOR MAT IN PLACE ON THE DRIVER'S SIDE WAS NOT STABLE. THE FLOOR MAT BECAME LOOSE AND CAUSED THE VEHICLE TO ACCELERATE ERRONEOUSLY, RESULTING IN A CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE... Read more
Crash
Incident date: May 24, 2014
RECALL - NHTSA CAMPAIGN ID NUMBER: 03V455000. ENGINE STOPPED WHILE DRIVING IN NORMAL CONDITIONS WHICH COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. LOSS COMPLETE CONTROL OF THE VEHICLE AND THE "SLIP" LIGHT, "TCS OFF" AND "CHECK ENGINE LIGHT" ALL CAME ON WITH COMPLETE ENGINE FAILURE WHILE DRIVING WITH NO ABILITY TO REGAIN CONTROL. I TOOK THE CAR TO A MECHANIC AND WAS TOLD THERE IS A CODE "P0340" - CAM... Read more
Incident date: May 24, 2014
RECALL - NHTSA CAMPAIGN ID NUMBER: 03V455000. ENGINE STOPPED WHILE DRIVING IN NORMAL CONDITIONS WHICH COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. LOSS COMPLETE CONTROL OF THE VEHICLE AND THE "SLIP" LIGHT, "TCS OFF" AND "CHECK ENGINE LIGHT" ALL CAME ON WITH COMPLETE ENGINE FAILURE WHILE DRIVING WITH NO ABILITY TO REGAIN CONTROL. I TOOK THE CAR TO A MECHANIC AND WAS TOLD THERE IS A CODE "P0340" - CAM... Read more
Incident date: May 24, 2014
RECALL - NHTSA CAMPAIGN ID NUMBER: 03V455000. ENGINE STOPPED WHILE DRIVING IN NORMAL CONDITIONS WHICH COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. LOSS COMPLETE CONTROL OF THE VEHICLE AND THE "SLIP" LIGHT, "TCS OFF" AND "CHECK ENGINE LIGHT" ALL CAME ON WITH COMPLETE ENGINE FAILURE WHILE DRIVING WITH NO ABILITY TO REGAIN CONTROL. I TOOK THE CAR TO A MECHANIC AND WAS TOLD THERE IS A CODE "P0340" - CAM... Read more
Incident date: May 24, 2014
RECALL - NHTSA CAMPAIGN ID NUMBER: 03V455000. ENGINE STOPPED WHILE DRIVING IN NORMAL CONDITIONS WHICH COULD HAVE CAUSED A CATASTROPHIC ACCIDENT. LOSS COMPLETE CONTROL OF THE VEHICLE AND THE "SLIP" LIGHT, "TCS OFF" AND "CHECK ENGINE LIGHT" ALL CAME ON WITH COMPLETE ENGINE FAILURE WHILE DRIVING WITH NO ABILITY TO REGAIN CONTROL. I TOOK THE CAR TO A MECHANIC AND WAS TOLD THERE IS A CODE "P0340" - CAM... Read more
Incident date: Mar 28, 2014
VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL ... Read more
Incident date: Mar 28, 2014
VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL ... Read more
Incident date: May 21, 2014
DRIVING ONTO RAMP TO GET ON HIGHWAY AND SEAT BRACKET BROKE AND SUNK ME BACK. LOST CONTROL MOMENTARILY. *TR
Incident date: May 21, 2014
DRIVING ONTO RAMP TO GET ON HIGHWAY AND SEAT BRACKET BROKE AND SUNK ME BACK. LOST CONTROL MOMENTARILY. *TR
Incident date: May 21, 2014
DRIVING ONTO RAMP TO GET ON HIGHWAY AND SEAT BRACKET BROKE AND SUNK ME BACK. LOST CONTROL MOMENTARILY. *TR
Incident date: May 28, 2014
COMING UP TO A STOP LIGHT I PRESS ON THE BRAKE AND IT GOES TO THE FLOOR AND THE ABS KICKS IN FOR NO REASON. I ALMOST WENT THROUGH THE RED LIGHT. ALL OF THE BRAKE, SLIP, VDC LIGHTS CAME ON SUDDENLY. I TURNED THE TRUCK OFF AND BACK ON AGAIN AND EVERYTHING IS FINE. *TR
Incident date: Sep 12, 2013
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE FRONT PASSENGERS SEAT FAILED AS THE AIR BAG LIGHT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS, SEATS). THE VEHICLE WAS NOT ... Read more
Incident date: Sep 12, 2013
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE FRONT PASSENGERS SEAT FAILED AS THE AIR BAG LIGHT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS, SEATS). THE VEHICLE WAS NOT ... Read more
Incident date: May 15, 2009
THE DASHBOARD HAS EXTENSIVE BUBBLING. THE BUBBLING STARTED ABOUT 4 YEARS AFTER PURCHASING, WAS TOLD BY DEALERSHIP THAT NOTHING COULD BE DONE ABOUT PROBLEM BECAUSE CAR WAS OUT OF WARRANTY. THEN SEVERAL YEARS LATER WHEN WE TOOK THE CAR TO THE DEALERSHIP THEY MENTIONED THAT AN EXTENDED WARRANTY HAD BEEN ISSUED. DILEMMA THE CAR WAS NOW OUTSIDE THIS PERIOD AS WELL AND WE NEVER RECEIVED NOTICE OF EXT... Read more
Incident date: Jan 1, 2009
THE BRAKE LIGHT CAME ON AND A LOUD CLANKING NOISE WAS HEARD WHEN YOU PRESSED THE BRAKES. ONCE YOU STOPPED CUT SUV OFF AND CRANKED IT BACK UP IT WAS FINE. *TR
Incident date: Mar 1, 2014
WE TURNED REAR A/C ON AND IT DIDN'T WORK, BUT FRONT DID. *TR
Incident date: Mar 1, 2014
WE TURNED REAR A/C ON AND IT DIDN'T WORK, BUT FRONT DID. *TR
Incident date: Apr 1, 2014
GAS GAUGE WAS BETWEEN 1/4 AND EMPTY,YELLOW FUEL LIGHT WAS NOT ON WHEN I RAN OUT OF GAS. GAUGE IS NOT ACCURATE ANY MORE. *TR
Incident date: Mar 22, 2014
CAR WAS JERKING WHILE DRIVING. I WENT TO THE DEALER, WAS TOLD THAT A RADIATOR LEAKED TO THE TRANSMISSION, AND RUINED IT. DEALER FLASHED TRANSMISSION, BUT LATER I HAD "CHECK ENGINE" WARNING. I WENT BACK, DEALER TOLD ME THAT THIS IS BECAUSE OF A BAD TRANSMISSION. THIS IS NOT SAFE TO DRIVE A CAR IN THIS CONDITION. I STILL HAVE A POWER TRAIN WARRANTY, BUT NISSAN REFUSES TO REPAIR TRANSMISSION, BECAU... Read more
Incident date: Mar 22, 2014
CAR WAS JERKING WHILE DRIVING. I WENT TO THE DEALER, WAS TOLD THAT A RADIATOR LEAKED TO THE TRANSMISSION, AND RUINED IT. DEALER FLASHED TRANSMISSION, BUT LATER I HAD "CHECK ENGINE" WARNING. I WENT BACK, DEALER TOLD ME THAT THIS IS BECAUSE OF A BAD TRANSMISSION. THIS IS NOT SAFE TO DRIVE A CAR IN THIS CONDITION. I STILL HAVE A POWER TRAIN WARRANTY, BUT NISSAN REFUSES TO REPAIR TRANSMISSION, BECAU... Read more
Incident date: Mar 14, 2012
THIRD BRAKE LIGHT IS OUT. *TR
Incident date: Jan 28, 2012
MY 2006 INFINITI M35X DRIVES REAL JERKY DARTING TO THE LEFT AND RIGHT CONSTANTLY WHENEVER THE ROAD IS THE LEAST BIT UNEVEN. I REALLY LIKE MY CAR BUT THE WORSE THE DARTING GETS I AM BECOMING MORE CONCERNED FOR MY PASSENGERS SAFETY AS WELL AS MY OWN. AFTER READING SOME OF THESE REVIEWS I DON'T THINK A NEWER VERSION WOULD BE A GOOD IDEA. *TR
Incident date: May 23, 2014
BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR
Incident date: Nov 1, 2013
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE. *TR
Incident date: Nov 1, 2013
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE. *TR
Incident date: Dec 11, 2012
2006 M35 INFINITI M35. CONSUMER WRITES IN REGARDS TO THE MASS AIR FLOW SENSOR PROBLEMS. *SMD THE CONSUMER STATED OVER THE PAST 18 MONTHS, THE SAME PART WAS REPLACED 3 TIMES. THE MASS AIR FLOW SENSOR RANGED FROM 1,000-1,300 EACH TIME. THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROAD. *JB
Incident date: Feb 3, 2014
2008 INFINITI M35. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL SENSOR RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE INTO LIMP MODE, PRIOR TO TAKING IT TO THE DEALER. AFTERWARDS, THE EXACT SAME THING HAPPENED AGAIN. FROM A STANDING START, THE VEHICLE WOULD GET UP THE SPEED, THEN IT ABRUPTLY DROPPED DOWN TO A LOW SPEED CRAWL. PRESSING THE ACCELERATOR PEDAL THE REST OF THE WAY THE PEDAL ... Read more
Incident date: Jan 22, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37X. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR CONTINUOUSLY ILLUMINATED AS BEING OFF EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FLAW IN THE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. TH... Read more
Incident date: Apr 15, 2014
I PURCHASED A BRAND NEW INFINITI QX60 2014 IN APR. 2014. THE PASSENGER SEAT AIRBAG HAS BEEN FREQUENTLY OFF EVEN WHEN AN ADULT OCCUPIES THE SEAT, AND THE PROBLEM HAPPENED JUST A FEW DAYS AFTER THE PURCHASE. I BROUGHT THE VEHICLE TO THE DEALER AND THEY SAID THAT THEY RE-CALIBRATED THE AIRBAG SENSOR. ALSO, THE DEALER SAID THAT THE CAR IS NOT UNDER RECALL LIST AS THE CAR IS NEWLY MANUFACTURED IN MAR.... Read more
Incident date: Mar 7, 2014
MY QUESTION IS SOMEWHAT IRRELEVANT NOW, SEEING THAT THE DAMAGE TO MY VEHICLES IS ALREADY DONE. I HAVE OWNED TWO VEHICLES MADE BY NISSAN, A 2004 ARMADA LE AND NOW A 2008 INFINITI QX56. ON BOTH OF THESE UNITS THE FRONT DIFFERENTIAL PINION SEAL LEAKED CAUSING DAMAGE TO THE FRONT DIFFERENTIAL BEARINGS. I HAVE HEARD OF MANY OTHERS EXPERIENCING THIS SAME PROBLEM. Q. CAN YOU PLEASE TELL ME WHY THIS IS... Read more
Incident date: May 12, 2014
TL* THE CONTACT OWNS A 1997 INFINITI Q45. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE IMMEDIATELY BECAME FULL OF SMOKE AS THE DRIVER AND FRONT PASSENGER EXITED THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Incident date: May 11, 2014
TL* THE CONTACT OWNS A 2006 INFINITY M35X. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT FRAME FRACTURED AND CAUSED THE SEAT TO LEAN IN BACKWARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 87,000. KMJ
Incident date: Mar 14, 2010
VEHICLES AIRBAG LIGHT FLASHES CONTINUOUSLY AS IF IT WENT OFF. IT IS UNKNOWN IF THE AIRBAG WILL FUNCTION DURING A CRASH. A QUICK INTERNET SEARCH WILL RETURN NUMEROUS SITES WITH THOUSANDS OF USERS WITH SIMILAR ISSUES. PEOPLE HAVE COME UP WITH A RESET PROCEDURE FOR THIS WARNING LIGHT, BUT IT SEEMS TO REOCCUR FOR EVERYONE INVOLVED. AIRBAGS MAY NOT FUNCTION DURING HEAD ON CRASH. *TR
Incident date: Jan 1, 2014
WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE FUEL GAUGE DISPLAYED THE INCORRECT FUEL LEVEL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,200. UPDATED 07/08/14 MA UPDATED 07/08/14 MA
Incident date: Jun 12, 2013
TL* THE CONTACT OWNS A 2009 INFINITI M35. THE CONTACT STATED WHILE DECELERATING AT AN UNKNOWN SPEED, THE STEERING WHEEL SHOOK VIOLENTLY AND THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE ROTORS WERE WARPED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OF THE GRINDING NOISE. THE MANUFACTURER WA... Read more
Incident date: May 1, 2014
SEAT FRAME FAILED, CAUSING SEAT TO FALL DOWN AND TO THE LEFT. DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED BECAUSE MULTIPLE ONLINE COMMENTS INDICATE THAT INFINITI DOES NOT RECOGNIZE SEAT FAILURE AS A SAFETY HAZARD DESPITE CLEAR PATTERN OF FAILURES IN 2006 M35S AT RELATIVELY LOW MILEAGE. *TR
Incident date: Apr 17, 2013
MY 2007 INFINITY FX-35 STEERING WHEEL IS STUCK IN THE LOCKED POSITION. MANY ATTEMPTS TO GET IT TO UNLOCK HAS FAILED. THEREFORE, I HAD IT TOWED TO THE INFINITY DEALERSHIP IN MONTGOMERY, ALABAMA FOR REPAIRS. I DISAGREE WITH HAVING TO PAY OVER $400 TO HAVE WHAT APPEARS TO BE A FACTORY DEFECT WITH THE IGNITION SWITCH AND STEERING WHEEL LOCKING SYSTEMS. IT IS MY UNDERSTANDING THAT THIS IS AN ON-GOING P... Read more
Incident date: Apr 17, 2013
MY 2007 INFINITY FX-35 STEERING WHEEL IS STUCK IN THE LOCKED POSITION. MANY ATTEMPTS TO GET IT TO UNLOCK HAS FAILED. THEREFORE, I HAD IT TOWED TO THE INFINITY DEALERSHIP IN MONTGOMERY, ALABAMA FOR REPAIRS. I DISAGREE WITH HAVING TO PAY OVER $400 TO HAVE WHAT APPEARS TO BE A FACTORY DEFECT WITH THE IGNITION SWITCH AND STEERING WHEEL LOCKING SYSTEMS. IT IS MY UNDERSTANDING THAT THIS IS AN ON-GOING P... Read more