Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 18, 2014
ENGINE STALLED WHILE DRIVING, CHECK ENGINE LIGHT CAME ON AT THE TIME OF THE STALL. THE ENGINE KICKED BACK ON WITHIN SECONDS. WITHIN MINUTES, THE CAR STALLED AGAIN SITTING IDLE AT A LIGHT BUT DID NOT KICK BACK ON. HARD RESTART. CAR WAS BROUGHT TO THE REPAIR SHOP WHERE IT WAS FOUND THAT THE CRANKSHAFT POSITION SENSOR WAS BAD. PAID $400 FOR PARTS AND LABOR TO REPLACE. *JS
Incident date: May 4, 2008
APPARENTLY THE TERM IS CALLED TRAMLINING. CAR ALL OF SUDDEN WANTS TO CHANGE LANES FOR NO REASON. I'VE CHANGED TIRES, HAD AN ALIGNMENT, NOTHING WORKS. VERY DANGEROUS. *JS
Incident date: Jul 19, 2014
THIS CAR HAD AN UNEXPLAINED EPISODE OF SUDDEN ENGINE POWER LOSS AND DECELERATION FOLLOWED BY ENGINE SHUTDOWN AND TEMPORARY INABILITY TO RESTART THE ENGINE. WHILE TRAVELING AT APPROXIMATELY 60 MPH ON A SLIGHTLY INCLINED HIGHWAY, I SUDDENLY FELT THAT THE CAR NEEDED TO DOWNSHIFT BUT IT WAS NOT DOING SO. AS I CONTINUED TO EXERT ADDITIONAL PRESSURE ON THE ACCELERATOR, THE CAR BEGAN TO NOTICEABLY AND ... Read more
Incident date: Sep 28, 2013
VEHICLE HAS HAD 2 AIR BAG RECALLS, BOTH RECALL REPAIRS WERE COMPLETED AT DEALERSHIP. THE PASSENGER AIRBAG LIGHT CONTINUES TO INTERMITTENTLY TURN ON INDICATING THE PASSENGER AIR BAG IS OFF WHILE AN ADULT PASSENGER OF 140-180+ LBS IS OCCUPYING THE SEAT. THE CAR WAS TAKEN INTO THE DEALERSHIP TO REPAIR, AFTER 4 DAYS THEY ADVISED ME THEY WERE ABLE TO REPLICATE THE PROBLEM BUT THEY DIDN'T KNOW HOW TO FI... Read more
Incident date: Aug 1, 2012
THE DASHBOARD IS MELTING WHEN THE CAR IS IN THE OPEN ON A SUNNY DAY. AND THERE ARE A LOT OF CRACKS ON THE DASHBOARD. *JS
Incident date: May 28, 2010
CAR WAS BEING DRIVEN AT APPROXIMATELY 40 MPH WHEN THE BRAKES VIBRATED SIGNIFICANTLY AND FAILED TO ENGAGE AT AN INTERSECTION NEARLY CAUSING AN ACCIDENT. AN INFINITI DEALER INDICATED THAT THE BRAKE BOOSTER HAD MALFUNCTIONED. *JS
Incident date: Apr 14, 2014
I HAD PULLED UP TO DRIVE THRU WINDOW AT THE BANK AND PUT MY CAR IN PARK, WITH THE ENGINE RUNNING, WHEN I FINISHED MY TRANSACTION I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFTER WOULDN'T MOVE. I FINALLY SHUT MY CAR OFF AND WAITED A FEW SECONDS AND STARTED IT AGAIN AND THE SHIFTER WORKED. IT HAS ALSO HAPPENED TO ME WHEN I HAVE STARTED MY CAR AND TRIED TO PUT IT IN REVERSE. IT IS INTERMITTENT.... Read more
Incident date: Apr 14, 2014
I HAD PULLED UP TO DRIVE THRU WINDOW AT THE BANK AND PUT MY CAR IN PARK, WITH THE ENGINE RUNNING, WHEN I FINISHED MY TRANSACTION I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFTER WOULDN'T MOVE. I FINALLY SHUT MY CAR OFF AND WAITED A FEW SECONDS AND STARTED IT AGAIN AND THE SHIFTER WORKED. IT HAS ALSO HAPPENED TO ME WHEN I HAVE STARTED MY CAR AND TRIED TO PUT IT IN REVERSE. IT IS INTERMITTENT.... Read more
Incident date: Apr 14, 2014
I HAD PULLED UP TO DRIVE THRU WINDOW AT THE BANK AND PUT MY CAR IN PARK, WITH THE ENGINE RUNNING, WHEN I FINISHED MY TRANSACTION I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFTER WOULDN'T MOVE. I FINALLY SHUT MY CAR OFF AND WAITED A FEW SECONDS AND STARTED IT AGAIN AND THE SHIFTER WORKED. IT HAS ALSO HAPPENED TO ME WHEN I HAVE STARTED MY CAR AND TRIED TO PUT IT IN REVERSE. IT IS INTERMITTENT.... Read more
Incident date: Apr 14, 2014
I HAD PULLED UP TO DRIVE THRU WINDOW AT THE BANK AND PUT MY CAR IN PARK, WITH THE ENGINE RUNNING, WHEN I FINISHED MY TRANSACTION I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFTER WOULDN'T MOVE. I FINALLY SHUT MY CAR OFF AND WAITED A FEW SECONDS AND STARTED IT AGAIN AND THE SHIFTER WORKED. IT HAS ALSO HAPPENED TO ME WHEN I HAVE STARTED MY CAR AND TRIED TO PUT IT IN REVERSE. IT IS INTERMITTENT.... Read more
Incident date: Jul 7, 2014
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS. SEAT IS NO LONGER ATTACHED TO THE FLOOR. DEFECTIVE WELDS (AS STATED BY INFINITI CERTIFIED DEALER SERVICE CENTER) HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $835.15. LABOR TO INSTALL; $399.36. THIS IS A NISSAN/INFINITI PROBLEM RE... Read more
Incident date: Apr 23, 2014
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE DECELERATED WITHOUT WARNING AND WILL NOT GO OVER 20 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 130,000 AND THE CURRENT MILEAGE WAS 134,000.
Incident date: Mar 31, 2014
THE AIRBAG LIGHT IN MY 2005 INFINITI G35 CAME ON, ON OR ABOUT MARCH 2014. I WAS TOLD BY THE DEALER IT WAS THE HARNESS WHICH WAS COVERED UNDER A RECALL. THE HARNESS WAS REPAIRED AND I PICKED UP MY CAR. THE AIRBAG LIGHT CAME BACK ON. I TOOK IT BACK TO THE DEALER AND WAS TOLD I NEEDED A NEW AIRBAG MODULE. I CALLED INFINITI CORPORATE AND FILED A CLAIM. INFINITI CORPORATE AGREED TO PAY FOR THE AIRBAG... Read more
Incident date: Nov 6, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE... Read more
Incident date: Nov 6, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE... Read more
Incident date: Jul 20, 2014
AFTER MERGING ONTO THE FREEWAY, THE CAR BEGAN PULLING TO THE LEFT. MY FIRST THOUGHT WAS A FLAT TIRE. CHECKING THE TIRE PRESSURES, THE FRONT LEFT TIRE DISPLAYED -- WHILE THE THREE OTHER TIRES WERE 35 OR 36 LBS. SINCE HAVE RUN FLAT TIRES, I CONTINUED DRIVING. AFTER APPROXIMATELY TWO MILES, THE PULLING BEGAN TO SUBSIDE. AFTER ABOUT ANOTHER MILE THERE WAS NO PULL AT ALL AND THE TIRE PRESSURE R... Read more
Incident date: Jul 23, 2014
VEHICLE STALLED IN FREEWAY TRAFFIC DO TO ELECTRICAL FAILURE FOR ENGINE IGNITION SYSTEM. THERE IS A SERVICE BULLETIN FOR THIS PROBLEM REGARDING GROUND WHY IS THERE NO RECALL, IF IT IS SO COMMON CAUSE THE ENGINE TO FAIL. *TR
Incident date: Jul 23, 2014
VEHICLE STALLED IN FREEWAY TRAFFIC DO TO ELECTRICAL FAILURE FOR ENGINE IGNITION SYSTEM. THERE IS A SERVICE BULLETIN FOR THIS PROBLEM REGARDING GROUND WHY IS THERE NO RECALL, IF IT IS SO COMMON CAUSE THE ENGINE TO FAIL. *TR
Incident date: May 22, 2014
THIS VEHICLE RANDOMLY AND SUDDENLY HAS ENGINE FAILURE. THIS ALONE SHOULD REALLY NOT BE MUCH OF AN ISSUE EXCEPT THIS ADVANCED TECHNOLOGY VEHICLE LOOSES STEERING AND BRAKES AS SOON AS THE ENGINE QUITS. I HAVE HAD 3 NEAR MISSES WITH ACCIDENTS AS A RESULT. THE DEALERSHIP IS NOT ABLE TO FIND THE PROBLEM EVEN THOUGH THERE IS A SERVICE BULLETIN OUT ABOUT THIS PROBLEM. THERE ARE NO COMPUTER CODES LEFT BEH... Read more
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Jul 21, 2014
VEHICLE ACCELERATED RAPIDLY WHILE COMING TO A STOP IN A SLOT PARKING SPACE. OPERATORS FOOT WAS ON THE BREAK PEDDLE AT THE TIME OF THE RAPID ACCELERATION. VEHICLE THEN CRASHED INTO A TREE AND CAME TO A COMPLETE STOP. THE CRASH CAUSED EXTENSIVE FRONT END DAMAGE TO THE HOOD AND FRONT BUMPER AND THE ENERGY ABSORBING SYSTEM. THE AIR BAGS DID NOT DEPLOY BUT THE AIR BAG INDICATOR LAMP IS ON. *TR
Crash
Incident date: Aug 5, 2013
TL* THE CONTACT OWNS 2007 INFINITI G35S. THE CONTACT STATED THAT THE WINDOW SEALS WERE STICKY AND UNSTABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THE SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 38,000.
Incident date: Jul 14, 2014
THERE WAS A RECALL FOR AIRBAGS ON THIS VEHICLE ON APRIL 27, 2010. I PURCHASED THIS VEHICLE ABOUT A MONTH AGO. THE AIR BAG LIGHT HAS BEEN BLINKING EVERY SINCE DAY ONE, SO I LOOKED UP THE RECALLS AND FOUND THAT THIS WAS A PROBLEMS. I ALSO CALLED INFINITY AND THEY SAID THE RECALL ON THIS VEHICLE HAD BEEN FIXED AND NO FURTHER ASSISTANCE WILL BE GIVEN TO THIS VEHICLE. I HAVE READ NUMEROUS COMPLAINT... Read more
Incident date: Jul 21, 2014
SEAT BROKE 1 MONTH AGO, AND WAS LEANING TO RIGHT. WHILE INTERSTATE DRIVING, WENT TO ADJUST THE SEAT HEIGHT, AND THE SEAT BROKE DOWN TO THE GROUND. HAD TO PULL OVER INTO EMERGENCY LANE, AND RE-ADJUST MIRRORS, AND STEERING WHEEL HEIGHT. SEAT WILL NOT MOVE UP/DOWN ANYMORE, AND IS PLANTED ONTO THE FLOOR OF THE CAR. *TR
Incident date: May 1, 2014
I RECENTLY NOTICED RUST POPPING THROUGH THE UPPER DOOR TAPE ON BOTH FRONT DOORS ON THE 06 INFINITI G35X. CLOSER INSPECTION SHOWED THAT BOTH FRONT DOORS DUE TO A DESIGN OR QUALITY ISSUE WAS RUSTING FROM THE INSIDE OUT ON BOTH DOORS. MY MAIN CONCERN, OUTSIDE OF HOW BAD THE RUST LOOKS IS THE CRASH AND SAFETY INTEGRITY OF THE DOORS IN A CRASH. I BROUGHT THE CAR BY THE DEALER AND THEY IDENTIFIED ... Read more
Incident date: Jul 6, 2012
FRONT PASSENGER AIR BAG INDICATOR LIGHT GOES ON WITH PASSENGER IN THE SEAT. NUMEROUS VISITS AND CALLS TO DEALER AND MANUFACTURER, MFG FIELD ENGINEER AND PROBLEM STILL EXISTS AFTER RECALL. IF PASSENGER SHIFTS WEIGHT IN SEAT OR FROM AN ACCIDENT AVOIDANCE AIR BAG MAY NOT BE DEPLOYED. *TR
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS FLASHING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 158,000.
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 16, 2014
DRIVING 70 MILE IN FWY MY CAR ENGINE JUST SHUT OFF COMPLETELY I ALMOST DIED OUT THERE BECAUSE OF CARS BEHIND ME. I CALMLY CHANGED STEERING WHEEL TO RIGHT SIDE OF FWY WITH LEFT OVER SPEED AFTER 5 OF VEHICLE BEHIND ME ALMOST CRASHED ME AND EACH OTHER. TURN OFF ENGINE AND STARTED ENGINE FEW TIME AND IT WORKED SO I SENT MY CAR TO SHOP AND THEY SAID IT'S A 2 OF SENSOR PROB. AND WHILE HE WAS MOVING MY C... Read more
Fire
Incident date: Jul 30, 2013
FRONT DOOR LOCKS INTERMITTENTLY WORK. SOME TIMES THEY WILL NOT UNLOCK WITH THE KEY FOB AND MUST USE A KEY. RECENTLY THEY HAVE BEEN LOCKING BY THEMSELVES AS IF THE ACTUATOR FAILS. *TR
Incident date: Jul 30, 2013
FRONT DOOR LOCKS INTERMITTENTLY WORK. SOME TIMES THEY WILL NOT UNLOCK WITH THE KEY FOB AND MUST USE A KEY. RECENTLY THEY HAVE BEEN LOCKING BY THEMSELVES AS IF THE ACTUATOR FAILS. *TR
Incident date: Jul 8, 2014
SINCE PURCHASE THE SEAT HAS ALWAYS MOVED SLIGHTLY FORWARD DURING BRAKING BUT NOW IT LEANS TOWARDS THE CENTER CONSULE AND LOOKING ON-LINE IT APPEARS THAT IT IS COMMON FOR A WELD TO BREAK IN THE SEAT CAUSING THE LEAN AND DISCOMFORT. *TR
Incident date: Nov 13, 2013
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE WAS ABLE TO RESTART AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON THREE OCCASIONS. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE C... Read more
Incident date: Nov 13, 2013
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE WAS ABLE TO RESTART AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON THREE OCCASIONS. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000 AND THE C... Read more
Incident date: Jul 14, 2014
SHOWED I HAD 3/4 LEFT IN GAS TANK WHEN REALLY IT WAS EMPTY. CAR JUST STOPPED. NO YELLOW LIGHT ON TO INDICATE LOW GAS LEVEL. *TR
Incident date: Jul 1, 2014
I HAVE ALWAYS HAD MY MECHANIC DO SERVICING ON MY INFINITI UNTIL HE CLOSED THE BUSINESS. SINCE THEN, I HAVE BEEN DOING MY OWN OIL CHANGES AT HOME. DOING SO, I HAVE NOTICED THAT THE AMOUNT OF USED ENGINE OIL IS ROUGHLY 2.5 QUARTS. IN THE OWNERS MANUAL, WHEN CHANGING THE ENGINE OIL WITH OIL FILTER, THE VEHICLE INTAKES 5 QUARTS OF OIL. IT SEEMS LIKE THE ENGINE IS BURNING OIL BECAUSE I DON'T SEE ANY OI... Read more
Incident date: May 1, 2014
MY JX 35 WAS RECALLED (14V-138) TO FIX THE OCCUPANT CLASSIFICATION SYSTEM. I HAD THE RECALL "FIX" PERFORMED ON THE VEHICLE. WHEN PASSENGERS WEIGHING BETWEEN 105-125 POUNDS SIT IN THE FRONG PASSENGER SEAT, THE LIGHT COMES ON INDICATING THAT AIR BAG IS TURNED OFF. THE DEALER (FIELDS INFINITI OF GLENCOE, IL) INSPECTED THE VEHICLE AND SAID THAT IT PERORMED THE RECALL ACCORDING TO INFINITI'S/NISSAN'S ... Read more
Incident date: Jul 8, 2014
I APPLIED BRAKES WITH PLENTY OF LEAD TIME BUT THE QX56 FAILED TO BRAKE CAUSING ME TO REAR END ANOTHER SUV; I DID MINIMAL DAMAGE TO THE OTHER CAR BUT DAMAGED MY RADIATOR/FRONT-BUMPER/HOOD. I HAD A SIMILAR ABS ISSUE ABOUT A WEEK BEFORE AS DESCRIBED BY MANY FOR THE 2004-2006 NISSAN/INFINITY RECALL BUT I DIDN'T RESEARCH THAT RECALL UNTIL THIS CURRENT ACCIDENT. MY AIRBAGS DID NOT GO OFF. ON INITIALL... Read more
Crash
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 8, 2013
I PURCHASED A 2007 M35X SEDAN . I DISCOVERED TODAY JUNE 8 2013, THAT I HAVE AN ISSUE WITH MY DRIVERS' SEAT. IT LEANS INWARD TOWARD THE CENTER CONSOLE, AND APPARENTLY THIS IS A RECURRING ISSUE WITH THIS YEAR AND MODEL. IT IS A SAFETY ISSUE, AND I AM REQUESTING FEEDBACK FROM NHTSA.GOV ON THIS PARTICULAR PROBLEM. I WOULD LIKE TO KNOW IF THERE IS A RECALL FOR THIS YEAR AND MODEL, OR WHAT IF ANYTHING I... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: May 20, 2014
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM... Read more
Incident date: Jul 27, 2012
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more
Incident date: Jun 2, 2014
TOOK MY CAR TO GET NEW BREAKS AND HE SAID I NEEDED NEW CONTROL ARMS. I ASKED HOW I KNOW AND HE SAID TIRE WEAR. I HAVE GONE THRU 6 SETS ( THOUGHT IT WAS BECAUSE IT WAS A HEAVY SUV AND A MAKE A LOT OF RIGHT TURNS) HE ALSO SAID BACK END SLIPPING (THIS HAS HAPPENED A LOT AS WELL I THOUGHT IT WAS BECAUSE NOTHING WAS IN THE BACK LIKE A TRUCK) I CALLED INFINITI AND THEY SAY I HAVE TO PAY $95 AND NO GUAR... Read more