Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 11, 2013
LEFT HEADLIGHT HOLDS HUMIDITY WITHOUT ANY CRACKS OR DAMAGE TO THE LIGHT ASSEMBLY. AS A RESULT, LEFT MAIN HEADLIGHT DOES NOT WORK. ELECTRICAL CONTROL UNIT (RADIO, AIR, DISPLAY UNIT) SHUTS OFF SPORADICALLY AND WILL NOT SHUT ON UNTIL CAR IS RESTARTED. LIGHT WITH "SWERVING CAR" WILL NOT SHUT OFF. BRAKE LIGHT SPORADICALLY COMES ON. *TR
Incident date: Aug 13, 2014
THE DASHBOARD IN MY VEHICLE IS MELTING. THERE IS A GLARE THAT BLINDS ME AND THE DASH ABOVE THE STEERING WHEEL MELTS SO BAD AND GETS SO HOT IT BURNS MY FINGERS WHILE DRIVING. I TRY TO AVOID TOUCHING IT BUT I FORGET SOMETIMES. I SHOULDN'T HAVE TO AVOID GETTING BURNED WHILE DRIVING. *TR
1 injured
Incident date: Apr 1, 2013
THE CAR EMERGENCY BRAKE LIGHT CAME ON, THE VDC, AND SLIP LIGHT FLASHES AND THE CAR LOSES BRAKE POWER, FELT LIKE PADS WERE GONE BUT THEY WERE NOT. ONCE THE CAR WAS TURNED OFF AND BACK ON LIGHTS WENT AWAY AND BRAKES CAME BACK. WE HAVE HAD BRAKES REPLACED, AND PROBLEM CONTINUED. ALSO THE SERVICE ENGINE SOON LIGHT CAME ON AND A MECHANIC TOLD US WE NEEDED NEW CATALYTIC CONVERTERS AND THE SERVICE ENGI... Read more
Incident date: Apr 1, 2013
THE CAR EMERGENCY BRAKE LIGHT CAME ON, THE VDC, AND SLIP LIGHT FLASHES AND THE CAR LOSES BRAKE POWER, FELT LIKE PADS WERE GONE BUT THEY WERE NOT. ONCE THE CAR WAS TURNED OFF AND BACK ON LIGHTS WENT AWAY AND BRAKES CAME BACK. WE HAVE HAD BRAKES REPLACED, AND PROBLEM CONTINUED. ALSO THE SERVICE ENGINE SOON LIGHT CAME ON AND A MECHANIC TOLD US WE NEEDED NEW CATALYTIC CONVERTERS AND THE SERVICE ENGI... Read more
Incident date: Apr 1, 2013
THE CAR EMERGENCY BRAKE LIGHT CAME ON, THE VDC, AND SLIP LIGHT FLASHES AND THE CAR LOSES BRAKE POWER, FELT LIKE PADS WERE GONE BUT THEY WERE NOT. ONCE THE CAR WAS TURNED OFF AND BACK ON LIGHTS WENT AWAY AND BRAKES CAME BACK. WE HAVE HAD BRAKES REPLACED, AND PROBLEM CONTINUED. ALSO THE SERVICE ENGINE SOON LIGHT CAME ON AND A MECHANIC TOLD US WE NEEDED NEW CATALYTIC CONVERTERS AND THE SERVICE ENGI... Read more
Incident date: Sep 14, 2013
STEPPED ON BRAKES AND PEDAL WENT ALL THE WAY TO FLOORBOARD WITH OUT STOPPING THE SUV. SUV FINALLY STOPPED ON SPEED BUMP A FEW FEET AWAY. LOOKED IN THE INTERNET, THERE ARE OTHER PEOPLE WITH SAME PROBLEM. THERE IS ALSO A COUPLE SUING NISSAN FOR THIS VERY PROBLEM. I THINK NISSAN SHOULD BE HELD RESPONSIBLE. THE PROBLEM I UNDERSTAND IS IN THE BRAKE POWER BOOSTER. IT SHOULD HAVE BEING RECALL. *TR
INFINITI
QX60 HYBRID
(2014) — VISIBILITY:SUN/MOON ROOF ASSEMBLY
Aug 12, 2014
Incident date: Aug 8, 2014
WHILE DRIVING APPROXIMATELY 65 MILES AN HOUR IN MY 2 WEEK OLD INFINITI Q60 I WAS STARTLED BY THE SOUND OF WHAT I THOUGHT WAS A GUNSHOT. MY HUSBAND INSTRUCTED ME TO PULL OFF TO THE SIDE OF THE ROAD AS HE THOUGHT PERHAPS A TIRE HAD BLOWN. TO OUR SURPRISE THE SUNROOF HAD EXPLODED. THIS RESULTED IN A LARGE HOLE WITH GLASS FACING UPWARD. LUCKILY NO ONE WAS INJURED BY THE GLASS THAT ENTERED THE VEH... Read more
Incident date: Aug 9, 2014
I HAVE A 2003 INFINITI G35 AND THIS PAST WEEK WHILE DRIVING ON THE FREEWAY MY CAR STALLED AND LOST ALL POWER AND COMPLETELY SHUT OFF WHILE DRIVING, WHICH ALMOST LED TO A VERY BAD DEADLY CAR ACCIDENT ON THE FREEWAY, I WAS ABLE TO THEN MOVE TO THE SIDE OF FREEWAY, I THEN WAS TOWED TO A INFINITI SHOP AND WAS TOLD THE PROBLEM WAS THE (CRANK/CAM POSITION SENSOR WELD) AREA LOCATED NEAR THE ENGINE AND TH... Read more
Incident date: Aug 9, 2014
I HAVE A 2003 INFINITI G35 AND THIS PAST WEEK WHILE DRIVING ON THE FREEWAY MY CAR STALLED AND LOST ALL POWER AND COMPLETELY SHUT OFF WHILE DRIVING, WHICH ALMOST LED TO A VERY BAD DEADLY CAR ACCIDENT ON THE FREEWAY, I WAS ABLE TO THEN MOVE TO THE SIDE OF FREEWAY, I THEN WAS TOWED TO A INFINITI SHOP AND WAS TOLD THE PROBLEM WAS THE (CRANK/CAM POSITION SENSOR WELD) AREA LOCATED NEAR THE ENGINE AND TH... Read more
INFINITI
G35
(2003) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Aug 12, 2014
Incident date: Aug 9, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND THE SERVICE ENGINE SOON, VDC OFF, AND THE FLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE CRANK SENSOR AND CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATE... Read more
Incident date: Nov 14, 2013
THE CROSS MEMBER SUPPORT UNDER THE RADIATOR IS RUSTING OUT ON MY 2001 I 30. THE CAR IS LOCATED IN THE NORTHEAST. INFINITY IS USING LOW GRADE METAL BECAUSE THIS SHOULD NOT HAPPEN. *TR
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DASHBOARD MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,809.
Incident date: Aug 5, 2014
WHILE EATING LUNCH AT BOJANGLES IN PETERSBURG, VA., PEOPLE INSIDE THE RESTAURANT NOTICED SMOKE COMING OUT OF MY CAR WHILE PARKED. FIRE DEPARTMENT WAS CALLED AND FIRE WAS EXTINGUISHED BY A VOLUNTEER FIREFIGHTER IN AREA. FIRE DEPARTMENT ARRIVED AFTERWARDS. IT APPEARS THE SEAT CAUGHT FIRE UNEXPECTEDLY. INTERIOR OF CAR ALSO CAUGHT FIRE AND WAS ON BURNING UNTIL EXTINGUISHED. *TR
Fire
Incident date: Aug 5, 2014
WHILE EATING LUNCH AT BOJANGLES IN PETERSBURG, VA., PEOPLE INSIDE THE RESTAURANT NOTICED SMOKE COMING OUT OF MY CAR WHILE PARKED. FIRE DEPARTMENT WAS CALLED AND FIRE WAS EXTINGUISHED BY A VOLUNTEER FIREFIGHTER IN AREA. FIRE DEPARTMENT ARRIVED AFTERWARDS. IT APPEARS THE SEAT CAUGHT FIRE UNEXPECTEDLY. INTERIOR OF CAR ALSO CAUGHT FIRE AND WAS ON BURNING UNTIL EXTINGUISHED. *TR
Fire
Incident date: Aug 9, 2014
YESTERDAY MY WIFE WAS DRIVING WITH MY DAUGHTER AND TWO FRIENDS WHEN THE VEHICLE STALLED AND LOST ALL POWER WHILE DRIVING ON A BUSY ROAD. THEY WERE VERY FORTUNATE TO NOT HAVE CAUSED A SERIOUS ACCIDENT AND ALL WERE QUITE FRIGHTENED BY THE INCIDENT. THE VEHICLE WOULD NOT RESTART SO THEY HAD IT TOWED TO A MECHANIC (I WAS OUT OF TOWN). TODAY I WENT TO THE SHOP WHERE THE VEHICLE WAS TOWED AND SPOKE TO... Read more
Incident date: Aug 9, 2014
YESTERDAY MY WIFE WAS DRIVING WITH MY DAUGHTER AND TWO FRIENDS WHEN THE VEHICLE STALLED AND LOST ALL POWER WHILE DRIVING ON A BUSY ROAD. THEY WERE VERY FORTUNATE TO NOT HAVE CAUSED A SERIOUS ACCIDENT AND ALL WERE QUITE FRIGHTENED BY THE INCIDENT. THE VEHICLE WOULD NOT RESTART SO THEY HAD IT TOWED TO A MECHANIC (I WAS OUT OF TOWN). TODAY I WENT TO THE SHOP WHERE THE VEHICLE WAS TOWED AND SPOKE TO... Read more
Incident date: Aug 9, 2014
WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WAS SOFT AND THE FRONT TIRES HAD GRINDING AND CHATTERING NOISES LIKE A ABS BRAKE SYSTEM MALFUNCTION. THE CARE WOULD NOT STOP VERY WELL. THE VEHICLE WAS GOING SLOW ON DRY PAVEMENT SO THERE WAS NOT REASON FOR ABS TO ACTIVATE. CONTINUED TO HAVE THIS PROBLEM EACH OF THE DOZEN TIMES I APPLIED THE BRAKES UNTIL I PULLED INTO A COSTCO PARKING LOT. ONE OF THEIR M... Read more
Incident date: Aug 5, 2014
PASSENGER AIRBAG OFF LIGHT COMES ON INTERMITTENTLY WHEN A >120LB PERSON IS IN THE PASSENGER SEAT. *TR
Incident date: May 7, 2014
THE LEFT STEERING KNUCKLE ABRUTLY BROKE WHILE IN THE DRIVING ON THE HIGH WAY WHICH LED THE CAR OUT OF CONTROL AND BEGAN TO SPIN AROUND AND FINALLY HIT THE ROAD RAIL.IT CLOSELY LED TO A DISASTROUS CRASH WITH OTHER CARS ON THE ROAD . *TR
Crash
Incident date: May 7, 2014
THE LEFT STEERING KNUCKLE ABRUTLY BROKE WHILE IN THE DRIVING ON THE HIGH WAY WHICH LED THE CAR OUT OF CONTROL AND BEGAN TO SPIN AROUND AND FINALLY HIT THE ROAD RAIL.IT CLOSELY LED TO A DISASTROUS CRASH WITH OTHER CARS ON THE ROAD . *TR
Crash
Incident date: Aug 30, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Incident date: Jun 16, 2014
SOMETHING IS DRAINING MY BATTERY. I HAVE PURCHASED A NEW BATTERY AND ALSO TESTED THE ALTERNATOR. IF MY CAR SITS FOR TWO DAYS I HAVE TO JUMP THE BATTERY TO START MY VEHICLE. I GOOGLE MY PROBLEM AND FOUND OTHER OWNERS WITH THE SAME PROBLEM. THEY IMPLY IT HAS SOMETHING TO DO WITH THE BOSE RADIO. *TR
Incident date: Sep 2, 2013
THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED TH... Read more
Incident date: Sep 2, 2013
THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED TH... Read more
Incident date: Sep 2, 2013
THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED TH... Read more
Incident date: May 17, 2013
MY INFINITY QX 56 TRUCK BRAKE PEDAL STARTS TO VIBRATE AND MAKE LOUD SPRING NOISES, NEXT THE VEHICLE WILL BEGIN TO PULSATE VIOLENTLY DURING BRAKING AND MAKE A LOUD GRINDING NOISE WITH AN EXTENDED BRAKING RESPONSE (NEARLY CAUSING ME TO CRASH INTO TRAFFIC AHEAD OR IN FRONT OF ME). THE VEHICLE DEFECTIVELY TURNS ON THE ABS AND BRAKE LIGHT WARNINGS IN THE DASHBOARD WHILE USING BRAKES TO STOP AT STOP SIG... Read more
Incident date: May 17, 2013
MY INFINITY QX 56 TRUCK BRAKE PEDAL STARTS TO VIBRATE AND MAKE LOUD SPRING NOISES, NEXT THE VEHICLE WILL BEGIN TO PULSATE VIOLENTLY DURING BRAKING AND MAKE A LOUD GRINDING NOISE WITH AN EXTENDED BRAKING RESPONSE (NEARLY CAUSING ME TO CRASH INTO TRAFFIC AHEAD OR IN FRONT OF ME). THE VEHICLE DEFECTIVELY TURNS ON THE ABS AND BRAKE LIGHT WARNINGS IN THE DASHBOARD WHILE USING BRAKES TO STOP AT STOP SIG... Read more
Incident date: Sep 20, 2011
BATTERY FAILURES CAR ELECTRICAL SYSTEM UNABLE TO HANDLE OVERNIGHT DISCHARGE.WITH ONBOARD ELECTRICAL SYSTEM. WITHIN 2 DAYS THE BATTERY IS DEAD AND REQUIRES A JUMP START. *TR
INFINITI
QX60 HYBRID
(2014) — SEAT BELTS
Aug 5, 2014
Incident date: Jun 30, 2014
PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT ... Read more
INFINITI
QX60 HYBRID
(2014) — EQUIPMENT ADAPTIVE/MOBILITY
Aug 5, 2014
Incident date: Jun 30, 2014
PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT ... Read more
INFINITI
QX60 HYBRID
(2014) — ELECTRICAL SYSTEM
Aug 5, 2014
Incident date: Jun 30, 2014
PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT ... Read more
Incident date: Jul 29, 2014
THE CAR BEGAN DRASTICALLY PULLING TO THE LEFT AND I HAD TO TURN THE WHEEL TO THE RIGHT, JUST TO HAVE IT DRIVE STRAIGHT. THIS CONTINUED FOR ABOUT 3 MILES. I GOT HOME, TURNED THE CAR OFF, WAITED APPROX 5 MINS AND TURNED IT BACK ON AND THE CAR CONTINUED PULLING TO THE LEFT. I ATTEMPTED TO DRIVE IT FOR AN ADDITIONAL 6-7 MILES IN AN EFFORT TO GET IT TO THE DEALER AND PRIOR TO GETTING TO THE DEALER, IT ... Read more
Incident date: Feb 1, 2013
TL* THE CONTACTS OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DISCOVERED THAT THE FRONT PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATELY FAILURE MILEAGE WAS 86,000.
Incident date: Aug 2, 2014
I JUST GOT THIS CAR FROM THE DEALERSHIP IT IS USED. WHEN I TEST DROVE THE CAR IT WAS FINE BUT I ONLY DROVE AROUND 25 MPH BEING THAT IT WAS MY FIRST TIME DRIVING SINCE I WAS REAR ENDED. IT WAS FINE EVERYTHING WAS OKAY. A FEW DAYS LATER I SAT IN THE PASSENGER SEAT AND THE AIRBAG BUTTON LIGHT SHOWS UP SAYING IT'S OFF I DIDN'T NOTICES THUS THE FIRST TIME I TEST DROVE IT.BUT EVERY TIME ANYONE SITS THER... Read more
Incident date: Aug 2, 2014
I JUST GOT THIS CAR FROM THE DEALERSHIP IT IS USED. WHEN I TEST DROVE THE CAR IT WAS FINE BUT I ONLY DROVE AROUND 25 MPH BEING THAT IT WAS MY FIRST TIME DRIVING SINCE I WAS REAR ENDED. IT WAS FINE EVERYTHING WAS OKAY. A FEW DAYS LATER I SAT IN THE PASSENGER SEAT AND THE AIRBAG BUTTON LIGHT SHOWS UP SAYING IT'S OFF I DIDN'T NOTICES THUS THE FIRST TIME I TEST DROVE IT.BUT EVERY TIME ANYONE SITS THER... Read more
Incident date: Aug 4, 2014
THE CHECK ENGINE SOON LIGHT, SLIP WARNING, AND THE ESC LIGHT ALL CAME ON AND THE CAR SHUT OFF WHILE I WAS DRIVING. I STEERED THE CAR TO THE SIDE OF THE ROAD. TRIED TO RESTART THE CAR. IT RESTARTED, BUT THE START WAS TEPID. DROVE THE CAR TO WORK. MADE AN APPOINTMENT WITH THE INFINITI DEALER. DROVE TO DEALER AND THE EVENT HAPPENED AGAIN BUT DID NOT STALL. SERVICE DEPARTMENT STATED IT WAS A BAD... Read more
Incident date: Aug 4, 2014
THE CHECK ENGINE SOON LIGHT, SLIP WARNING, AND THE ESC LIGHT ALL CAME ON AND THE CAR SHUT OFF WHILE I WAS DRIVING. I STEERED THE CAR TO THE SIDE OF THE ROAD. TRIED TO RESTART THE CAR. IT RESTARTED, BUT THE START WAS TEPID. DROVE THE CAR TO WORK. MADE AN APPOINTMENT WITH THE INFINITI DEALER. DROVE TO DEALER AND THE EVENT HAPPENED AGAIN BUT DID NOT STALL. SERVICE DEPARTMENT STATED IT WAS A BAD... Read more
Incident date: Aug 2, 2014
THIS IS MY 2ND NHTSA COMPLAINT (FIRST #10510406). I HAVE VIDEOS DOCUMENTING PROBLEM, TO WHICH INIFINITI'S RESPONSE WAS (PRIOR TO MOST RECENT OFFICIAL RECALL IN 04/2014) "WE ARE NOT SITTING IN THE SEAT PROPERLY". I WAS THRILLED TO HEAR ABOUT THE 2014 RECALL THINKING "FINALLY!", BUT I HAVE HAD IT APPLIED TO MY VEHICLE, TWICE NOW, AND I STILL HAVE THE SAME ISSUE OF THE LIGHT COMING ON AT TIMES. IT HA... Read more
Incident date: May 24, 2013
WHILE TRAVELING ON THE HIGHWAY TO ANOTHER STATE, I ATTEMPTED TO STOP MY VEHICLE, AN 2004 INFINITI QX56, AS TRAFFIC SLOWED AND STOPPED. I PRESSED THE BRAKE PEDAL AND HEARD A CLICKING SOUND AND THE BRAKE INDICATOR LIGHT CAME ON AND THE VEHICLE WOULD NOT STOP COMPLETELY. THE PEDAL BEGAN TO GO TO THE FLOOR THEN BEGAN TO FEEL STIFF. I HAD TO SWERVE TO THE SIDE OF THE ROAD TO AVOID HITTING SOMEONE ELSE... Read more
Incident date: Jul 30, 2014
LOWER RADIATOR CENTER SUPPORT AND TIE BAR ARE VERY BADLY CORRODED.AS PER RAMSEY INFINITY DEALER IN RAMSEY,NJ.VEHICLE IS VERY UNSAFE TO DRIVE.RECOMMEND REPLACEMENT ASAP. INFINITY CUSTOMER CARE REP TOLD ME THAT VEHICLE IS OUT OF WARRANTY AND THEY WILL NOT PAY FOR REPLACEMENT. THIS IS A SAFETY ISSUE.CORRODED PART IS PART OF BODY STRUCTURE.INFINITY MUST ADVICE ALL OWNER TO INSPECT THIS PART.THEY SH... Read more
Incident date: Jul 19, 2014
WITHOUT ANY WARNING, THE CAR SHUT OFF RENDERING THE POWER STEERING AND POWER BRAKES USELESS, MAKING THE CAR VERY DIFFICULT TO STOP AND CONTROL. THE FUEL INDICATOR WAS AROUND A QUARTER OF A TANK. COME TO FIND OUT THE CAR RAN OUT OF FUEL WITHOUT ANY WARNING. CONTACTED THE INFINITI DEALER (DREYER & REINBOLD) AND THE NATIONAL NISSAN/INFINITI NUMBER (CASE#1[XXX]). BOTH SAID THERE WAS NO RECALL AND ... Read more
Incident date: May 15, 2013
TL* THE CONTACT OWNS A 2012 INFINITI EX35. THE CONTACT STATED THAT WHEN THE GEAR WAS IN DRIVE OR REVERSE, THE VEHICLE STALLED AS THE PUSH BUTTON STARTER SWITCH WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Incident date: Apr 8, 2014
WHILE DRIVING THE VEHICLE STOPPED RUNNING NO BRAKES STEERING OR WARNING WHEN I CALLED NISSAN THEY TOLD MY CAR WAS NOT INCLUDED IN A RECALL OF THIS PART THIS IS A REAL DANGER AND SHOULD BE ADDRESSED I ENDED UP FIXING THIS AT MY OWN EXPENSE. *TR
INFINITI
QX60 HYBRID
(2014) — ELECTRONIC STABILITY CONTROL (ESC)
Jul 31, 2014
Incident date: Jun 3, 2014
MY CAR JUST SHUTOFF ENGINE MIDDLE OF HIGHWAY..I TOOK IT TO DEALER THEY COULDN'T FIND OUT WHAT'S PROBLEMS,THEY HOLD MY CAR 2WEEKS FINALLY THEY FOUND IT. IT WAS HYBRID ALTERNATOR.. AND JULY 18/2014 MY CAR START FLUTTER WHEN BACK TO DEALER THEY STILL HOLD MY CAR FOR REPLACE THE TRANSMISSION. I FEEL THIS CAR NEED A RECALL FOR SAFETY.. *TR
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Jul 31, 2014
Incident date: Jun 3, 2014
MY CAR JUST SHUTOFF ENGINE MIDDLE OF HIGHWAY..I TOOK IT TO DEALER THEY COULDN'T FIND OUT WHAT'S PROBLEMS,THEY HOLD MY CAR 2WEEKS FINALLY THEY FOUND IT. IT WAS HYBRID ALTERNATOR.. AND JULY 18/2014 MY CAR START FLUTTER WHEN BACK TO DEALER THEY STILL HOLD MY CAR FOR REPLACE THE TRANSMISSION. I FEEL THIS CAR NEED A RECALL FOR SAFETY.. *TR
Incident date: Aug 12, 2013
AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO ... Read more
Incident date: Jul 29, 2014
PASSENGER AIR BAG LIGHT WOULD LIGHT UP (MEANING AIR BAG WILL NOT DEPLOY) WHEN MY WIFE (117 LBS) WAS SEATED ON THE FRONT PASSENGER SEAT. THIS WAS ALSO HAPPENING ON MY 2010 NISSAN FRONTIER PRO 4X TRUCK WITH LEATHER SEATS. NISSAN DEALER COULD NOT FIX IT. THEY WERE BLAMING MY WIFE. THIS IS A SAFETY ISSUE! PLEASE HELP. THANK YOU! *TR
Incident date: Jun 8, 2012
HOW MANY LETTERS AND COMPLAINTS ACROSS NORTH AMERICA MUST THERE BE BEFORE A RECALL ON DEFECTIVE DOOR LOCK ACTUATORS BECOMES A REALITY? AT FIRST THE LOCKS ONLY FAILED ON VERY WARM / HOT DAYS AND MOSTLY JUST THE FRONT PASSENGER SIDE AND THE PROBLEM SPREAD TO THE DRIVERS DOOR THE ONE OF THE BACK DOORS AND TO THE OTHER BACK DOOR. INFINITI !!! LISTEN UP !!! YOU MADE A BAD DOOR LOCK ACTUATOR DESIGN AND ... Read more
Incident date: Jun 8, 2012
HOW MANY LETTERS AND COMPLAINTS ACROSS NORTH AMERICA MUST THERE BE BEFORE A RECALL ON DEFECTIVE DOOR LOCK ACTUATORS BECOMES A REALITY? AT FIRST THE LOCKS ONLY FAILED ON VERY WARM / HOT DAYS AND MOSTLY JUST THE FRONT PASSENGER SIDE AND THE PROBLEM SPREAD TO THE DRIVERS DOOR THE ONE OF THE BACK DOORS AND TO THE OTHER BACK DOOR. INFINITI !!! LISTEN UP !!! YOU MADE A BAD DOOR LOCK ACTUATOR DESIGN AND ... Read more
Incident date: Jul 18, 2014
ENGINE STALLED WHILE DRIVING, CHECK ENGINE LIGHT CAME ON AT THE TIME OF THE STALL. THE ENGINE KICKED BACK ON WITHIN SECONDS. WITHIN MINUTES, THE CAR STALLED AGAIN SITTING IDLE AT A LIGHT BUT DID NOT KICK BACK ON. HARD RESTART. CAR WAS BROUGHT TO THE REPAIR SHOP WHERE IT WAS FOUND THAT THE CRANKSHAFT POSITION SENSOR WAS BAD. PAID $400 FOR PARTS AND LABOR TO REPLACE. *JS