Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Oct 17, 2013
DASHBOARD IS STICKY AND MELTING CAUSING GLARE ON WINDSHIELD. *TR
Incident date: Sep 22, 2014
I BOUGHT A USED 2003 INFINITI I-35 ABOUT A YEAR AGO AND IT WAS RUNNING FINE UNTIL ABOUT A WEEK AGO WHEN THE ENGINE SUDDENLY SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING THROUGH AN INTERSECTION. IT REALLY UPSET MY GIRLFRIEND BECAUSE WE COULD HAVE BEEN 'T-BONED' ON THE PASSENGERS SIDE AND SHE COULD HAVE BEEN KILLED. WHEN I GOT THE CAR STARTED IT RAN FINE, LIKE NORMAL, EXCEPT THE 'SLIP', 'TCS', AND... Read more
Incident date: Sep 22, 2014
I BOUGHT A USED 2003 INFINITI I-35 ABOUT A YEAR AGO AND IT WAS RUNNING FINE UNTIL ABOUT A WEEK AGO WHEN THE ENGINE SUDDENLY SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING THROUGH AN INTERSECTION. IT REALLY UPSET MY GIRLFRIEND BECAUSE WE COULD HAVE BEEN 'T-BONED' ON THE PASSENGERS SIDE AND SHE COULD HAVE BEEN KILLED. WHEN I GOT THE CAR STARTED IT RAN FINE, LIKE NORMAL, EXCEPT THE 'SLIP', 'TCS', AND... Read more
Incident date: Sep 22, 2014
I BOUGHT A USED 2003 INFINITI I-35 ABOUT A YEAR AGO AND IT WAS RUNNING FINE UNTIL ABOUT A WEEK AGO WHEN THE ENGINE SUDDENLY SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING THROUGH AN INTERSECTION. IT REALLY UPSET MY GIRLFRIEND BECAUSE WE COULD HAVE BEEN 'T-BONED' ON THE PASSENGERS SIDE AND SHE COULD HAVE BEEN KILLED. WHEN I GOT THE CAR STARTED IT RAN FINE, LIKE NORMAL, EXCEPT THE 'SLIP', 'TCS', AND... Read more
Incident date: Oct 7, 2014
LIFT STRUTS/CYLINDERS FOR HOOD GAVE WAY AND HOOD CAME DOWN ON PERSON WORKING ON CAR. LIFTED BACK UP, PUT DOWN AND OPENED AGAIN AND NOTICED THAT THE HOOD WOULD NOT STAY OPEN. THIS CAR DOES NOT PROVIDE A "STICK" OPTION TO HOLD THE HOOD.. ONLY THE LIFT STRUTS/CYLINDERS HOLD THE HOOD OPEN AND THEY ARE NOT WORKING. *TR
1 injured
Incident date: Oct 7, 2014
LIFT STRUTS/CYLINDERS FOR HOOD GAVE WAY AND HOOD CAME DOWN ON PERSON WORKING ON CAR. LIFTED BACK UP, PUT DOWN AND OPENED AGAIN AND NOTICED THAT THE HOOD WOULD NOT STAY OPEN. THIS CAR DOES NOT PROVIDE A "STICK" OPTION TO HOLD THE HOOD.. ONLY THE LIFT STRUTS/CYLINDERS HOLD THE HOOD OPEN AND THEY ARE NOT WORKING. *TR
1 injured
Incident date: Oct 4, 2014
ON MAY 28, 2014 PURCHASED A NEW INFINITI Q50. 1 WEEK LATER NOTICED A BUMP ON THE FRONT DRIVER SIDE TIRE A DUNLOP 245/40R19. CONTACTED THE DEALER AND THEY SAID IT MUST BE A WARRANTY ISSUE ON THE TIRE. A WEEK LATER THE TIRE BLEW UP IN THAT BUMP AND I NEITHER THE DEALER NOR THE DUNLOP DEALER IN PR ACKNOWLEDGED THERE WAS AN ISSUE WITH THE TIRE. I HAD TO REPLACE THE TIRE AT A NET COST OF $530 EACH. ... Read more
INFINITI
Q50 HYBRID
(2014) - ENGINE
Oct 5, 2014
Incident date: Aug 14, 2013
SINCE I HAVE OWNED THE CAR, SLIGHTLY OVER A YEAR, WHEN DECELERATING GENERALLY WHEN COMING OFF A HIGHWAY ON AN EXIT RAMP TO A STOP, WHILE BRAKING THE CAR WILL BEGIN TO NORMALLY SLOW BUT THEN SUDDENLY "JUMP FORWARD" OR FEEL LIKE IT IS ACCELERATING THEN CONTINUE BRAKING. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED AND THEY CLAIM THE ISSU... Read more
Incident date: Jun 2, 2014
WE HAVE HAD TWO ISSUES WITH OUR 2014 QX60. THE FIRST ISSUE WAS A SHUDDER PROBLEM WHERE THE VEHICLE WOULD SHAKE/HESITATE/FELT LIKE IT WAS GOING TO STALL AT LOWER SPEEDS, AROUND CORNERS, ETC. AFTER SEVERAL ATTEMPTS THE DEALERSHIP ADVISED IT WAS A TRANSMISSION ISSUE AND THE ENTIRE TRANSMISSION WAS REPLACED. THE SECOND ISSUE CAME ABOUT AFTER THE TRANSMISSION WAS REPLACED AND HAS YET TO BE FIXED. T... Read more
Incident date: Jun 2, 2014
WE HAVE HAD TWO ISSUES WITH OUR 2014 QX60. THE FIRST ISSUE WAS A SHUDDER PROBLEM WHERE THE VEHICLE WOULD SHAKE/HESITATE/FELT LIKE IT WAS GOING TO STALL AT LOWER SPEEDS, AROUND CORNERS, ETC. AFTER SEVERAL ATTEMPTS THE DEALERSHIP ADVISED IT WAS A TRANSMISSION ISSUE AND THE ENTIRE TRANSMISSION WAS REPLACED. THE SECOND ISSUE CAME ABOUT AFTER THE TRANSMISSION WAS REPLACED AND HAS YET TO BE FIXED. T... Read more
Incident date: Oct 1, 2012
SINCE OCTOBER 2012 (APPROXIMATE), I HAVE NOTICED INCREASED OIL CONSUMPTION IN THE 2005 G35. CURRENTLY, THE CAR IS CONSUMING APPROXIMATELY 1/2 QUART EVERY 1000 MILES. THERE ARE NO OIL LEAKS OR VISIBLE SMOKE FROM THE EXHAUST. THE CONDITION CONTINUES TO DETERIORATE. ALSO PASSENGER SIDE CURTAIN AIR BAG LIGHT IS ILLUMINATED. I HAD IT TESTED TO IDENTIFY WHICH AIR BAG WAS DEFECTIVE. *TR
Incident date: Oct 1, 2012
SINCE OCTOBER 2012 (APPROXIMATE), I HAVE NOTICED INCREASED OIL CONSUMPTION IN THE 2005 G35. CURRENTLY, THE CAR IS CONSUMING APPROXIMATELY 1/2 QUART EVERY 1000 MILES. THERE ARE NO OIL LEAKS OR VISIBLE SMOKE FROM THE EXHAUST. THE CONDITION CONTINUES TO DETERIORATE. ALSO PASSENGER SIDE CURTAIN AIR BAG LIGHT IS ILLUMINATED. I HAD IT TESTED TO IDENTIFY WHICH AIR BAG WAS DEFECTIVE. *TR
Incident date: Oct 2, 2014
HELLO I PURCHASED A 2004 INFINITI G35 SEDAN FROM STAR MAX IN ORLANDO FL EAST COLONIAL DRIVE I'VE ONLY HAD IT 3 DAYS TOPS , FIRST OF ALL I LEFT AND THE GAS GAUGE ISN'T WORKING OR THE SPEEDOMETER , ALSO MY RADIO KEEPS GOING IN AND OUT MY LEFT WINDOW SEEMS TO GO UP AND DOWN WHEN IT WANTS TOO, MY TIRE PRESSURE LIGHTS ON AND MY CARS MAKING A VERY FUNNY ROARING NOISE IN THE BACK. ALSO WHEN I GO TO MAKE ... Read more
Incident date: Oct 2, 2014
HELLO I PURCHASED A 2004 INFINITI G35 SEDAN FROM STAR MAX IN ORLANDO FL EAST COLONIAL DRIVE I'VE ONLY HAD IT 3 DAYS TOPS , FIRST OF ALL I LEFT AND THE GAS GAUGE ISN'T WORKING OR THE SPEEDOMETER , ALSO MY RADIO KEEPS GOING IN AND OUT MY LEFT WINDOW SEEMS TO GO UP AND DOWN WHEN IT WANTS TOO, MY TIRE PRESSURE LIGHTS ON AND MY CARS MAKING A VERY FUNNY ROARING NOISE IN THE BACK. ALSO WHEN I GO TO MAKE ... Read more
Incident date: Oct 2, 2014
HELLO I PURCHASED A 2004 INFINITI G35 SEDAN FROM STAR MAX IN ORLANDO FL EAST COLONIAL DRIVE I'VE ONLY HAD IT 3 DAYS TOPS , FIRST OF ALL I LEFT AND THE GAS GAUGE ISN'T WORKING OR THE SPEEDOMETER , ALSO MY RADIO KEEPS GOING IN AND OUT MY LEFT WINDOW SEEMS TO GO UP AND DOWN WHEN IT WANTS TOO, MY TIRE PRESSURE LIGHTS ON AND MY CARS MAKING A VERY FUNNY ROARING NOISE IN THE BACK. ALSO WHEN I GO TO MAKE ... Read more
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. AFTER BEING SERVICED ACCORDING TO A RECALL PERTAINING TO THE AIR BAGS, THE VEHICLE HESITATED AND DECELERATED WHEN APPROACHING A STOP. THE VEHICLE ALSO DROVE ROUGHLY WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: May 17, 2014
DURING THE FIRST TWO OCCURRENCES, WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL TO SLOW DOWN, THE BRAKES APPEARED TO "OPEN UP" CAUSING THE VEHICLE TO THRUST FORWARD IN A SLIDING MOTION INSTEAD OF COMING TO A HALT. WHILE REPEATEDLY PUMPING THE BRAKE PEDAL, THE BRAKING SYSTEM APPEARED EXTREMELY "LOOSE" AND THE BRAKES WOULD APPEAR TO ENGAGE AND QUICKLY DISENGAGE. THE SPAN OF BREAKING FOR EACH OCCURREN... Read more
Incident date: Jun 1, 2013
WHEN DRIVING AT HIGHWAY SPEEDS, IF I DRIVE OVER ANY KIND OF BUMP, OR GROOVE IN THE ROAD THE BACK END OF THE VEHICLE BOUNCES AND SWAYS AND I HAVE TO GRIP THE STEERING WHEEL EXTRA TIGHT AND HOPE THAT I DON'T LOSE CONTROL OF THE CAR. THE SAME THING HAPPENS WHEN I GO OVER BUMPS AT SLOWER SPEEDS BUT IT DOESN'T SWAY FROM SIDE TO SIDE, JUST BOUNCES UP AND DOWN. I FEEL EXTREMELY UNSAFE DRIVING THIS VE... Read more
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WA... Read more
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WA... Read more
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WA... Read more
Incident date: Aug 12, 2013
TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WA... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 1998 INFINITI Q45. THE CONTACT INDICATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED AND THERE WAS A LOSS OF POWER. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT WAS NOT I... Read more
Incident date: Sep 19, 2014
TL* THE CONTACT OWNS A 2011 INFINITY G25. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE SEAT BELTS ALSO FAILED. A POLICE REPORT WAS FILED AND INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT REPAIRED AND WAS TOTALED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WA... Read more
Crash
1 injured
Incident date: Sep 19, 2014
TL* THE CONTACT OWNS A 2011 INFINITY G25. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE SEAT BELTS ALSO FAILED. A POLICE REPORT WAS FILED AND INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT REPAIRED AND WAS TOTALED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WA... Read more
Crash
1 injured
Incident date: Sep 24, 2014
MY WIFE WAS PULLING INTO HER PARKING SPOT AT WORK WITH HER FOOT ON THE BRAKE WHEN THE CAR SUDDENLY LURCHED FORWARD. SHE CLEARLY REMEMBERS BRAKING AS NORMAL WHEN PARKING AND HAD WITNESSES STANDING WITHIN 15 FEET THAT NOTICED THE SOUND OF THE BRAKES AND THE BRAKE LIGHTS LIT. MY WIFE'S HEAD HIT AND CRACKED THE WINDSHIELD. IN ADDITION TO HEAD INJURIES, SHE HAS WHIPLASH AND OTHER INJURIES. THE F... Read more
Crash
1 injured
Incident date: Sep 24, 2014
MY WIFE WAS PULLING INTO HER PARKING SPOT AT WORK WITH HER FOOT ON THE BRAKE WHEN THE CAR SUDDENLY LURCHED FORWARD. SHE CLEARLY REMEMBERS BRAKING AS NORMAL WHEN PARKING AND HAD WITNESSES STANDING WITHIN 15 FEET THAT NOTICED THE SOUND OF THE BRAKES AND THE BRAKE LIGHTS LIT. MY WIFE'S HEAD HIT AND CRACKED THE WINDSHIELD. IN ADDITION TO HEAD INJURIES, SHE HAS WHIPLASH AND OTHER INJURIES. THE F... Read more
Crash
1 injured
Incident date: Sep 24, 2014
MY WIFE WAS PULLING INTO HER PARKING SPOT AT WORK WITH HER FOOT ON THE BRAKE WHEN THE CAR SUDDENLY LURCHED FORWARD. SHE CLEARLY REMEMBERS BRAKING AS NORMAL WHEN PARKING AND HAD WITNESSES STANDING WITHIN 15 FEET THAT NOTICED THE SOUND OF THE BRAKES AND THE BRAKE LIGHTS LIT. MY WIFE'S HEAD HIT AND CRACKED THE WINDSHIELD. IN ADDITION TO HEAD INJURIES, SHE HAS WHIPLASH AND OTHER INJURIES. THE F... Read more
Crash
1 injured
Incident date: Sep 1, 2014
MY CAR HAD A RECALL ON THE DASH BOARD. IT GETS VERY HOT AND BURNS THUS CANNOT PUT ANYTHING OR HAVE EVEN YOUR HANDS TOUCHING THE DASH BOARD. IT IS SLOWLY MELTING . I HAVE ATTEMPTED TO CONTACT THE MANUFACTURER HOWEVER THEY HAVE REFUSED TO RESOLVE THE ISSUE. *TR
Incident date: Jul 21, 2014
INFINITI DID A RECALL ON PASSENGER SIDE AIRBAG. I HAD NO PROBLEM WITH THE AIRBAG WHEN I BROUGHT IT IN, BUT NOW IT'S NOT WORKING PROPERLY. THE AIRBAG OFF LIGHT TURNS ON WHILE SOMEONE IS SITTING IN THE SEAT AND TURNS OFF WHEN SOMEONE LESS THAN ONE HUNDRED POUNDS IS IN THE SEAT. IT HAS BEEN INCONSISTENT AND UNSAFE. I'VE BROUGHT THE CAR BACK WITH NO RESULT. *TR
Incident date: Sep 2, 2014
I WAS DRIVING AND DASHBOARD LIGHTS CAME ON, THEN VEHICLE CUT OFF ON THE HIGHWAY. I ASSUMED IT WAS A BAD ALTERNATOR, BUT IT WAS A DEFECTIVE CRANK SENSOR. *TR
Incident date: Sep 2, 2014
I WAS DRIVING AND DASHBOARD LIGHTS CAME ON, THEN VEHICLE CUT OFF ON THE HIGHWAY. I ASSUMED IT WAS A BAD ALTERNATOR, BUT IT WAS A DEFECTIVE CRANK SENSOR. *TR
Incident date: Sep 2, 2014
I WAS DRIVING AND DASHBOARD LIGHTS CAME ON, THEN VEHICLE CUT OFF ON THE HIGHWAY. I ASSUMED IT WAS A BAD ALTERNATOR, BUT IT WAS A DEFECTIVE CRANK SENSOR. *TR
Incident date: Sep 20, 2012
THE REAR THIRD BRAKE LIGHT ON MY 2006 G35 COUPE (NO-SPOILER) BEGAN WORKING INTERMITTENTLY AFTER ONLY 4-5 YEARS IN SERVICE. ABOUT 2 YEARS AGO IT WENT OUT COMPLETELY. *TR
Incident date: Sep 1, 2008
DASHBOARD MELTING I REPORTED AWHILE AGO BUT WAS NOT SATISFIED WITH OUTCOME. *TR
Incident date: Aug 29, 2013
WHILE I'M DRIVING, THE BRAKE LIGHT ON MY CLUSTER WOULD COME ON AND IF I TRY TO BRAKE, THE PEDAL WOULD JUST GO TO THE FLOOR AND THE VEHICLE WOULD FEEL AS IF ABS IS KICKING IN. THIS IS VERY DANGEROUS AS I'VE RAN THROUGH MULTIPLE RED LIGHTS AND PEDESTRIAN CROSSWALKS DUE TO THE BRAKES NOT WORKING PROPERLY. THANK GOD I HAVEN'T HURT ANYONE OR MYSELF DUE TO THIS ON GOING PROBLEM WITH THE DELTA SENSOR. RE... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Jul 1, 2010
I BOUGHT MY VEHICLE USED (2003 FX 35) IN 2010 AND HAVE EXPERIENCED WHAT SEEMS TO BE SOME VERY COMMON COMPLAINTS ASSOCIATED WITH THE VEHICLE . DEFECTS THAT THE LOCAL DEALERS (MCALLEN , TEXAS) HAVE REFUSED TO ADDRESS. 1) CRACKED DASH. SEVERAL LARGE CRACKS RUNNING THE LENGTH OF THE DASHES. 2) FAULTY CAR LOCK ACTUATORS. THIS SEEMS ABSOLUTELY RIDICULOUS THAT THE PROBLEMS CAN BE SO PREVALENT ... Read more
Incident date: Jul 1, 2010
I BOUGHT MY VEHICLE USED (2003 FX 35) IN 2010 AND HAVE EXPERIENCED WHAT SEEMS TO BE SOME VERY COMMON COMPLAINTS ASSOCIATED WITH THE VEHICLE . DEFECTS THAT THE LOCAL DEALERS (MCALLEN , TEXAS) HAVE REFUSED TO ADDRESS. 1) CRACKED DASH. SEVERAL LARGE CRACKS RUNNING THE LENGTH OF THE DASHES. 2) FAULTY CAR LOCK ACTUATORS. THIS SEEMS ABSOLUTELY RIDICULOUS THAT THE PROBLEMS CAN BE SO PREVALENT ... Read more
Incident date: Jun 7, 2011
WHILE TRAVELING ON THE FREEWAY AT ABOUT 60 MPH, TRAFFIC IN FRONT OF ME BEGAN TO SLOW. WHEN I APPLIED THE BRAKES, THE BREAK PEDAL ALMOST WENT TO THE FLOOR AND MADE A BANGING OR THUMPING NOISE. IT FELT LIKE THE ABS WENT OFF AND I ALMOST RAN INTO THE BACK OF THE CAR IN FRONT OF ME. THIS HAS OCCURRED MANY TIMES SINCE I HAVE OWNED THIS VEHICLE AND WHEN I TAKE IT TO THE DEALERSHIP THEY CANNOT FIND ANYTH... Read more
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V361000 (AIRBAG). HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS MERGED TO THE SIDE OF THE ROAD. AFTER NUMEROUS ATTEMPTS THE VEHICLE RESTARTED AND RESUMED NORMAL FUNCTION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN NUMBER: 0... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: Jul 15, 2013
WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DE... Read more
Incident date: Jul 15, 2013
WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DE... Read more
Incident date: Mar 15, 2014
DASHBOARD IS SHINY, STICKY & GUMMY IN A NUMBER OF AREAS. THE VEHICLE IS ONE OWNER (OWNED BY A RETIRED PERSON), HAS ALWAYS BEEN GARAGE KEPT & DOES NOT SIT OUTSIDE IN THE ELEMENTS. IT HAS BEEN METICULOUSLY MAINTAINED & THE DASH HAS NEVER HAD ANY SUBSTANCES (I.E., PROTECTANTS) APPLIED. THE LOCAL INFINITI DEALER'S SERVICE DEPARTMENT INSPECTED THE DASH & STATED THAT THE MATERIAL WAS BREAKING DOWN & THE... Read more