Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
Incident date: Apr 1, 2014
THE DASHBOARD IS SEVERELY CRACKING AT ALL SPEAKERS. THE VEHICLE HAS BEEN GARAGE PARKED SINCE ORIGINAL PURCHASE AND WE ARE THE ORIGINAL OWNERS. POOR QUALITY MATERIALS OR CONSTRUCTION. *TR
Incident date: Nov 6, 2014
MY VEHICLE IS ON THE LIST FOR AIRBAG DEFECT BUT NOT ON THE LIST FOR REPLACEMENT. YOU STATE THAT REPLACEMENT IS CENTERED IN REGIONS WITH WARM TEMPERATURE THAT CAUSE THE AIRBAGS TO DEPLOY WITHOUT WARNING THAT IN ITSELF DOESN'T MAKE SENSE BECAUSE THE MAIN REASON FOR THE RECALL IS BECAUSE PIECES OF METAL FRAGMENTS ARE DEPLOYED WHEN THE AIRBAG MISFIRES AND PEOPLE HAVE DIED BECAUSE THOSE SHARP FRAGMENTS... Read more
Incident date: Nov 5, 2014
DRIVERS SIDE SEAT AND CONSOLE WAS TOUCHING. BEEN THAT WAY 2 WEEKS. TODAY , IT JUST COLLAPSED WHEN I SAT DOWN.WAS DARK, COULDN'T TELL WHAT WAS GOING ON WITH SEAT. I HAPPENED TO BE JUST GETTING INTO TO CAR AND START. IF I WOULD HAVE BEEN GOING FASTER, WITH TRAFFIC. .THIS COULD HAVE BEEN A WRECK OR SOMETHING BAD.WHEN IT COLLAPSED , SEAT JUST DROPPED DOWN QUICK! THIS IS OBVIOUSLY A PROBLEM WITH THESE ... Read more
Incident date: Nov 5, 2013
AFTER ALIGNMENT AND BALANCE STEERING STILL VIBRATE. *TR
Incident date: Nov 5, 2013
AFTER ALIGNMENT AND BALANCE STEERING STILL VIBRATE. *TR
Incident date: Nov 12, 2013
MY ENGINE CONSUMES OIL, 2 QUARTS/1000 MILES . I AM THE 3RD OWNER AND I HAVE JUST RECENTLY BEEN INFORMED OF AN OIL CONSUMPTION RECALL BACK IN 2008. *TR
Incident date: Jan 1, 2009
MY DASH HAS THE EXACT SAME CONDITIONS AS DESCRIBED IN THE NEWS CHANNEL LINK BELOW. MY CAR IS A 2007. FROM 2005 UNTIL JUST RECENTLY IN 2014 I TRAVELED FOR WORK M-F, AND WHEN I DID MY CAR WAS PARKED IN MY GARAGE. YET STILL, MY DASH APPEARS TO BE MELTING. HTTP://WWW.ABCACTIONNEWS.COM/MONEY/CONSUMER/TAKING-ACTION-FOR-YOU/TWO-NEW-LAWSUITS-HAVE-BEEN-FILED-AGAINST-CAR-MAKERS-OVER-MELTING-DASHB... Read more
Incident date: Nov 3, 2014
I HAVE A 2004 QX56 AND LIKE MANY OF YOU, I MA HAVING THE SAME ISSUE WITH MY BRAKES. THE BRAKE LIGHT WILL COME ON AND WHEN I PRESS THE BRAKE THEIR IS A GRINDING SOUND AND IT IS VERY DIFFICULT TO STOP. I TURNED THE TRUCK OFF AND RESTARTED IT AND THE LIGHT WENT OUT AND YOU COULDN'T TELL THAT ANYTHING WAS WRONG. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS MY ROTORS AND THEY "THINK" THE BRAKE BOOSTER. ... Read more
Incident date: Nov 5, 2013
INOPERATIVE FUEL SENSOR , INDICATES HALF A TANK WHEN IT IS FULL, IT THEN SLOWLY RISES TO FULL AND THEN BACK DOWN TO EMPTY, CAUSING THE LOW FUEL LIGHT TO COME ON. AT TIMES IT INDICATES A FULL TANK WHEN IT IS NOT .I HAVE CONTACTED INFINITI ABOUT THIS ISSUE BECAUSE I HAVE RAN OUT OF FUEL, THIS IS A SAFETY ISSUE. I WAS TOLD THAT THE RECALLS ARE SET ACCORDING TO THE VIN. AT THE MOMENT THERE AREN'T ANY... Read more
INFINITI
M35 HYBRID
(2013) - ELECTRICAL SYSTEM
Nov 4, 2014
Incident date: Oct 29, 2013
TL* THE CONTACT OWNS A 2013 INFINITI M35 HYBRID. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ONLY WAY TO RESTART THE VEHICLE WAS BY SHIFTING INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM) NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE... Read more
Incident date: Oct 17, 2012
SINCE TWO YEARS MY DASHBOARD STARTED FOAMING WITH AIR BUBBLES,AT THE BEGINNING IT WAS SMALL FEW AIR BUBBLES BUT NOW IT IS SPREADING ALL OVER THE DASHBOARD. I HAVE NEVER SEEN THIS KIND OF DEFECT. I DON'T EVEN KNOW WHETHER IT IS HEALTHY TO DRIVE THIS KIND OF CAR. CONTACTED INFINITY AND BBB WITH NEGATIVE RESPONSE. THE RESPONSE WAS SINCE IT IS OVER 8 YEARS THEY WILL NOT REPLACE IT. IF IT IS ACKNOWLEDG... Read more
Incident date: Oct 31, 2014
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED REPROGRAMMING THE ECM AND THE TCM SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED... Read more
Incident date: Oct 31, 2014
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED REPROGRAMMING THE ECM AND THE TCM SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED... Read more
Incident date: Oct 25, 2014
VEHICLE HAS AN OIL CONSUMPTION ISSUE. PREVIOUS OWNERS HAVE OWNED THE CAR WITH UNDER 100K MILES AND ALWAYS HAVE HAD OIL CONSUMPTION PROBLEMS WITH THE CAR. CURRENTLY THE VQ35DE ENGINE CONSUMES ABOUT 2 QUARTS OF OIL EVERY 2 WEEKS/300 MILES..THE CAR IS ALWAYS UNDER LIGHT LOAD. CAR RARELY EVER SEES HARD ACCELERATION OR HIGH RPMS. PREVIOUS OWNER WARNED ME OF THE OIL CONSUMPTION PROBLEM WHICH THEY DEALT... Read more
Incident date: Oct 25, 2014
I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING O... Read more
1 injured
Incident date: Nov 14, 2013
I LEASED THIS 2014 QX60 ON 10/23/2013. WITHIN THE FIRST TWO WEEKS WE NOTICED THAT THE "AIRBAG OFF" LIGHT WOULD GO ON WHILE MY WIFE WAS IN THE FRONT SEAT. IT WOULD COME ON FOR SEVERAL MINUTES THEN GO OFF. THIS OCCURRED RANDOMLY AND WOULD OCCUR DAYS APART. WE TOOK THE VEHICLE TO THE DEALER AND THEY ADJUSTED THE SENSITIVITY. THE ISSUE STARTED BACK A MONTH LATER AND WE TOOK THE VEHICLE BACK ON 2/... Read more
Incident date: Sep 26, 2014
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. CHECKED WITH INFINITI AND VIN DOESN'T FALL UNDER ANY RECALL. GETTING THE SENSOR REPLACED UNDER THE EXTENDED WARRANTY. SEEING SIMILAR COMPLAINTS FROM OTHER OWNERS. *TR
Incident date: Jul 7, 2014
THE BRAKES GET HARD AND CANNOT STOP QUICKLY. IT GRINDS AND HAVE TO PARK AND CUT THE ENGINE OFF FOR A FEW MINUTES THEN IT WORKS AGAIN. ALMOST CAUSED A FATAL ACCIDENT. THIS IS DEFINITELY A FACTORY DEFECT DUE TO LOTS OF OWNERS ON THE NET HAVING THE EXACT SAME PROBLEM. THERE IS NO INDICATION WHEN IT ABOUT TO HAPPEN. IT HAPPENED AT LEAST THREE TIMES SINCE BUYING THIS VEHICLE USED FOR MY WIFE. THIS PROB... Read more
Incident date: Feb 24, 2014
AFTER 4 DAYS WE BOUGHT A NEW QX60 2014 THE PASSENGER FRONT DOOR DOES NOT OPEN FROM OUTSIDE OR INSIDE A FEW DAYS AFTER THE DEALER SOLVED THE PROBLEM BUT NOW AFTER 8 MONTHS THIS HAPPEN AGAIN. HOW MANY TIMES HAVE TO REPAIR IT? *TR
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI QX56. WHILE ENGAGING THE BRAKES, THE ABS LIGHT ILLUMINATED AND AN UNKNOWN NOISE EMITTED FROM UNDER THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE BRAKES AND ROTORS WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ... Read more
Incident date: Oct 26, 2014
THE VEHICLE BEGAN MAKING A REPETITIVE THUMPING SOUNDS THAT WAS MORE FREQUENT AS SPEED INCREASED AND LESS FREQUENT WHEN SPEED DECREASED. ALL TIRES WERE CHECKED FOR DEBRIS OR DEFECTS AND NONE WAS FOUND. TOOK TO DEALERSHIP AND WAS ADVISED THE FRONT DIFFERENTIAL FAILED. THE VEHICLE IS NOT DRIVABLE, WE ARE AWAITING REPAIR. WE ARE NOW AFRAID TO GET THE VEHICLE BACK. THIS IS THE 5TH OR 6TH TIME THA... Read more
Incident date: Oct 28, 2014
UNDER MODERATE BRAKING THE DRIVER SEAT BROKE LOOSE AND SLID FORWARD A FEW INCHES WHICH AFFECTED MY ABILITY TO SAFELY AND EFFECTIVELY BRAKE THE VEHICLE. THE DEALER INFORMED ME THAT THEY ARE VERY FAMILIAR WITH THIS PROBLEM AND THAT THIS IS CAUSED BY DEFECTIVE WELDS ON THE SEAT ASSEMBLY FOR WHICH NO RECALL HAS EVER BEEN ISSUED, DESPITE A SIZEABLE NUMBER OF AFFECTED VEHICLES. TO REPLACE THE BROKEN SEA... Read more
Incident date: Nov 1, 2013
ALL SWITCHES FOR RADIO, HORN ONLY WORK WHEN STEERING WHEEL IS IN APPROXIMATELY 180 DEGREE POSITION. IN NORMAL DRIVING POSITION, NO HORN OR OTHER STEERING MOUNTED CONTROLS FUNCTION. *TR
Incident date: Nov 1, 2013
ALL SWITCHES FOR RADIO, HORN ONLY WORK WHEN STEERING WHEEL IS IN APPROXIMATELY 180 DEGREE POSITION. IN NORMAL DRIVING POSITION, NO HORN OR OTHER STEERING MOUNTED CONTROLS FUNCTION. *TR
Incident date: Sep 2, 2014
AIRBAG WARNING LIGHT BEGAN FLASHING. DEALERSHIP SAYS THERE IS A PROBLEM WITH DRIVER SIDE. $1500 TO REPAIR EVEN THOUGH THE AIRBAGS HAVE NEVER DEPLOYED. *TR
Incident date: Jun 2, 2014
RADIO, CD, AND A/C CONTROL CONSOLE DO NOT WORK. ALSO THE DASHBOARD CRACKED. I CALLED INFINITI AND I WAS TOLD NO RECALL HAD BEEN ISSUE. I'M EXTREMELY DISAPPOINTED BY THIS BRAND. I WILL TAKE MY BUSINESS TO HONDA WHO MAKE BETTER QUALITY CARS. *TR
Incident date: Jun 2, 2014
RADIO, CD, AND A/C CONTROL CONSOLE DO NOT WORK. ALSO THE DASHBOARD CRACKED. I CALLED INFINITI AND I WAS TOLD NO RECALL HAD BEEN ISSUE. I'M EXTREMELY DISAPPOINTED BY THIS BRAND. I WILL TAKE MY BUSINESS TO HONDA WHO MAKE BETTER QUALITY CARS. *TR
Incident date: Oct 22, 2014
FUEL GAUGE READS INACCURATELY CAUSING VEHICLE TO RUN OUT OF FUEL. VERY COMMON PROBLEM ON THIS MODEL ACROSS THE YEARS OF 2003 - 2006. NISSAN HAS ADDRESSED THE PROBLEM WITH SOME OF THEIR MODELS, BUT NOT ALL. IF VEHICLE RUNS OUT OF FUEL, IT CAN DISABLE THE VEHICLE CAUSING INCREASED STEERING EFFORT AND POSSIBLY A CRASH. *TR
Incident date: Oct 1, 2013
THE SEATBELT ON THE DRIVER SIDE WILL TIGHTEN UP ACROSS NECK AND CHEST WHEN DRIVER ASSIST CONTROLS GO OFF AT WILL WHEN CAR IS COMING TO A STOP OR WHEN CAR IS BEING DRIVEN ON UNEVEN OR BUMPY ROADS. THE SEATBELT CHOKES ME AS THOUGH I AM IN AN ACCIDENT. I HAVE PICTURES OF THE INJURY ON MY CHEST. IN JULY, AFTER THE SEATBELT DID THIS, I STARTED HAVING PROBLEMS ON THE LEFT SIDE OF MY NECK. IT WAS VER... Read more
1 injured
Incident date: Mar 1, 2014
INFINITI Q50- VEHICLE BEGAN PULLING SEVERELY TO THE LEFT, REQUIRING ME TO TURN THE STEERING WHEEL RIGHT IN ORDER TO DRIVE STRAIGHT AND AVOID COLLIDING HEAD ON WITH ONCOMING TRAFFIC. THE ISSUE PERSISTS UNTIL THE CAR HAS BEEN DRIVEN AT 5-7 MINUTES CONTINUOUSLY, STOPPING AND RESTARTING THE VEHICLE DOES NOT CORRECT THIS EXTREMELY DANGEROUS ISSUE. ISSUE OCCURRED SEVERAL TIMES STARTING MARCH 2014, DEALE... Read more
Incident date: Sep 19, 2012
SINCE I BOUGHT MY G35 COUPE, I'VE BEEN HAVING PROBLEMS WITH MY DRIVER SIDE WINDOW, CURRENTLY STOPPED WORKING, IT WOULDN'T GO DOWN. IT WOULD BE MY 4TH TIME I REPLACED WINDOW MOTOR, IS NOT CHEAP. OUT OF NOWHERE MY WINDOW GO DOWN WHEN IS CLOSED, WATER GETS IN WHEN RAINING. THEN WHEN FINALLY I GET TO CLOSE THE WINDOW, IT WOULD NOT GO DOWN. INFINITI NEEDS TO MAKE THIS PROBLEM AN OFFICIAL RECALL AND REP... Read more
Incident date: Oct 13, 2014
MY SOLENOID SWITCH WENT BAD ON ME AND NEEDED TO BE REPLACED, TOOK IT TO THE INFINITI DEALERSHIP AND THEY CORRECTED THE PROBLEM SO I THOUGHT UNTIL OCT 13 WHEN I KEPT HEARING THIS NOISE COMING FROM MY HOOK LIKE A SQUEALING NOISE.. TOOK IT BACK TO THE DEALERSHIP AND FOUND OUT IT WAS THE TIMING CHAIN, WHICH I WAS TOLD HAD NOTHING TO DO WITH THE SOLENOID SWITCH THAT WAS PREVIOUSLY FIXED.. FOUND OUT THA... Read more
Incident date: Oct 13, 2014
MY SOLENOID SWITCH WENT BAD ON ME AND NEEDED TO BE REPLACED, TOOK IT TO THE INFINITI DEALERSHIP AND THEY CORRECTED THE PROBLEM SO I THOUGHT UNTIL OCT 13 WHEN I KEPT HEARING THIS NOISE COMING FROM MY HOOK LIKE A SQUEALING NOISE.. TOOK IT BACK TO THE DEALERSHIP AND FOUND OUT IT WAS THE TIMING CHAIN, WHICH I WAS TOLD HAD NOTHING TO DO WITH THE SOLENOID SWITCH THAT WAS PREVIOUSLY FIXED.. FOUND OUT THA... Read more
Incident date: Oct 10, 2014
CAR ACCELERATED AFTER COMING TO A STANDSTILL IN PARKING BAY RAN OVER CURB HIT A TREE. AND WENT DOWN AN EMBANKMENT. THE PASSENGER AIRBAG DEPLOYED BUT THE DRIVERS SIDE AIRBAG DID NOT. *TR
Crash
1 injured
Incident date: Oct 10, 2014
CAR ACCELERATED AFTER COMING TO A STANDSTILL IN PARKING BAY RAN OVER CURB HIT A TREE. AND WENT DOWN AN EMBANKMENT. THE PASSENGER AIRBAG DEPLOYED BUT THE DRIVERS SIDE AIRBAG DID NOT. *TR
Crash
1 injured
Incident date: Oct 2, 2013
WHILE DRIVING NORMALLY ON THE HIGHWAY, THE AIRBAG INDICATOR LIGHT ON THE DASH CAME ON AND STARTED TO BLINK. AFTER STOPPING AND TURNING THE CAR OFF AND ON, THE LIGHT STILL BLINKS. TRYING TO PERFORM AN ECU RESET, THE BLINKING STOPS FOR ABOUT 1 MINUTE AND RESUMES. TOOK THE CAR TO THE INFINITI DEALERSHIP IN PALM SPRINGS, CA AND WAS INFORMED THAT THE RECALL HAS ALREADY BEEN APPLIED TO MY VEHICLE. THE P... Read more
Incident date: Jul 14, 2014
DASHBOARD CRACKING AND MELTING, CAR IS GARAGED MOST OF THE TIME- MELTING ON TOP OF DASHBOARD AND CRACKING IN FRONT AREA EVEN BELOW AIRBAG. *TR
Incident date: Dec 3, 2009
THIS LETTER IS IN REFERENCE TO A PREVIOUS COMPLAINT FILED WITH INFINITI CONSUMER AFFAIRS ON DECEMBER 3, 2009, REGARDING MY VEHICLE SHUTTING COMPLETELY DOWN, STALLED OUT, NOT MOVING IN THE DRIVE OR REVERSE POSITION AT A BUSY INTERSECTION ON A RAINY STORMY EVENING. THIS OCCURRENCE COULD HAVE CAUSED A SERIOUS ACCIDENT OR WORSE, A FATALITY. AS A RESULT OF POLICE ASSISTANCE AND HAVING MY VEHICLE TOWED ... Read more
Incident date: Dec 3, 2009
THIS LETTER IS IN REFERENCE TO A PREVIOUS COMPLAINT FILED WITH INFINITI CONSUMER AFFAIRS ON DECEMBER 3, 2009, REGARDING MY VEHICLE SHUTTING COMPLETELY DOWN, STALLED OUT, NOT MOVING IN THE DRIVE OR REVERSE POSITION AT A BUSY INTERSECTION ON A RAINY STORMY EVENING. THIS OCCURRENCE COULD HAVE CAUSED A SERIOUS ACCIDENT OR WORSE, A FATALITY. AS A RESULT OF POLICE ASSISTANCE AND HAVING MY VEHICLE TOWED ... Read more
Incident date: Dec 3, 2009
THIS LETTER IS IN REFERENCE TO A PREVIOUS COMPLAINT FILED WITH INFINITI CONSUMER AFFAIRS ON DECEMBER 3, 2009, REGARDING MY VEHICLE SHUTTING COMPLETELY DOWN, STALLED OUT, NOT MOVING IN THE DRIVE OR REVERSE POSITION AT A BUSY INTERSECTION ON A RAINY STORMY EVENING. THIS OCCURRENCE COULD HAVE CAUSED A SERIOUS ACCIDENT OR WORSE, A FATALITY. AS A RESULT OF POLICE ASSISTANCE AND HAVING MY VEHICLE TOWED ... Read more
Incident date: Dec 3, 2009
THIS LETTER IS IN REFERENCE TO A PREVIOUS COMPLAINT FILED WITH INFINITI CONSUMER AFFAIRS ON DECEMBER 3, 2009, REGARDING MY VEHICLE SHUTTING COMPLETELY DOWN, STALLED OUT, NOT MOVING IN THE DRIVE OR REVERSE POSITION AT A BUSY INTERSECTION ON A RAINY STORMY EVENING. THIS OCCURRENCE COULD HAVE CAUSED A SERIOUS ACCIDENT OR WORSE, A FATALITY. AS A RESULT OF POLICE ASSISTANCE AND HAVING MY VEHICLE TOWED ... Read more
Incident date: Aug 16, 2014
NOT SURE THIS IS SOMETHING YOU WOULD PURSUE BUT I HAVE NOT BEEN ABLE TO GET SATISFACTION FROM LAKE NORMAN INFINITI LOCALLY OR THEIR NATIONAL CUSTOMER SERVICE SUPPORT DESK. I HAVE A 2006 INFINITI COUPE WITH 24K MILES ON IT. I HAD AN ISSUE WITH WHAT WAS DETERMINED TO BE THE COOLING FANS FOR THAT CAR. I WAS TOLD BY THE PARTS MANAGER(JOHN) AT THE DEALERSHIP THAT CAR HAS KNOWN ISSUES WITH THE COOL... Read more
Incident date: Sep 30, 2014
I WAS DRIVING ON A HIGHWAY AT A APROXIMATELY 75 MPH WHEN ALL OF THE SUDDEN THE REAR BACK GLASS BLEW OFF THE VEHICLE. I FELT A LITTLE SHAKE AND MU REAR BACK GLASS WAS GONE. *TR
Incident date: Sep 30, 2014
I WAS DRIVING ON A HIGHWAY AT A APROXIMATELY 75 MPH WHEN ALL OF THE SUDDEN THE REAR BACK GLASS BLEW OFF THE VEHICLE. I FELT A LITTLE SHAKE AND MU REAR BACK GLASS WAS GONE. *TR
Incident date: Oct 1, 2014
WITH 72000 MILES ON THE VEHICLE, TWO THOUSAND OVER WARRANTY, THE TIMING CHAIN HAS TO BE REPLACED. INFINITI REFUSES TO OFFER ANY FINANCIAL ASSISTANCE WHEN IT IS AN OBVIOUS MANUFACTURING DEFECT. THAT IS EVIDENCED BY THE FACT THAT REPLACEMENT PARTS HAVE BEEN COMPLETELY RE-ENGINEERED. A TIMING CHAIN FAILURE AT HIGHWAY SPEED WOULD RESULT IN A SERIOUS ACCIDENT OR FATALITY. THE VEHICLE HAS BEEN CAREFULLY... Read more
Incident date: Jul 28, 2012
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD CONTAINED BUBBLES AND WAS DETERIORATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,100. UPDATED 12/09/14*LJ
Incident date: Oct 1, 2008
DASHBOARD BUBBLING AND MELTING, GLARE FROM SUN DANGEROUS. *TR
Incident date: Oct 17, 2013
THE DASH BOARD IS STICKY AND MELTING AND CAUSING GLARE ON THE WINDSHIELD. LAST COMPLAINT HAS INCORRECT VIN . *TR