Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 21, 2014
INFINITI DID A RECALL ON PASSENGER SIDE AIRBAG. I HAD NO PROBLEM WITH THE AIRBAG WHEN I BROUGHT IT IN, BUT NOW IT'S NOT WORKING PROPERLY. THE AIRBAG OFF LIGHT TURNS ON WHILE SOMEONE IS SITTING IN THE SEAT AND TURNS OFF WHEN SOMEONE LESS THAN ONE HUNDRED POUNDS IS IN THE SEAT. IT HAS BEEN INCONSISTENT AND UNSAFE. I'VE BROUGHT THE CAR BACK WITH NO RESULT. *TR
Incident date: Sep 1, 2008
DASHBOARD MELTING I REPORTED AWHILE AGO BUT WAS NOT SATISFIED WITH OUTCOME. *TR
Incident date: Aug 29, 2013
WHILE I'M DRIVING, THE BRAKE LIGHT ON MY CLUSTER WOULD COME ON AND IF I TRY TO BRAKE, THE PEDAL WOULD JUST GO TO THE FLOOR AND THE VEHICLE WOULD FEEL AS IF ABS IS KICKING IN. THIS IS VERY DANGEROUS AS I'VE RAN THROUGH MULTIPLE RED LIGHTS AND PEDESTRIAN CROSSWALKS DUE TO THE BRAKES NOT WORKING PROPERLY. THANK GOD I HAVEN'T HURT ANYONE OR MYSELF DUE TO THIS ON GOING PROBLEM WITH THE DELTA SENSOR. RE... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Jul 9, 2013
WE CURRENTLY OWN A 2004 INFINITI QX56. WE HAVE RECEIVED ERROR CODE B1177 WHICH IS FOR THE PRETENSIONER IN SEATBELTS. ADDITIONALLY, THE AIRBAG LIGHT IS FLASHING. WE UNDERSTAND FROM THE DEALERSHIP THAT THE AIRBAG LIGHT CAME ON DUE TO THE BATTERY BEING REPLACED AND THAT IT NEEDED TO BE RESET. THE AIRBAG LIGHT CAME BAG ON SHORTLY THEREAFTER AND WE TOOK THE VEHICLE TO A PRIVATE MECHANIC WHO SCANNED... Read more
Incident date: Sep 20, 2012
THE REAR THIRD BRAKE LIGHT ON MY 2006 G35 COUPE (NO-SPOILER) BEGAN WORKING INTERMITTENTLY AFTER ONLY 4-5 YEARS IN SERVICE. ABOUT 2 YEARS AGO IT WENT OUT COMPLETELY. *TR
Incident date: Jul 1, 2010
I BOUGHT MY VEHICLE USED (2003 FX 35) IN 2010 AND HAVE EXPERIENCED WHAT SEEMS TO BE SOME VERY COMMON COMPLAINTS ASSOCIATED WITH THE VEHICLE . DEFECTS THAT THE LOCAL DEALERS (MCALLEN , TEXAS) HAVE REFUSED TO ADDRESS. 1) CRACKED DASH. SEVERAL LARGE CRACKS RUNNING THE LENGTH OF THE DASHES. 2) FAULTY CAR LOCK ACTUATORS. THIS SEEMS ABSOLUTELY RIDICULOUS THAT THE PROBLEMS CAN BE SO PREVALENT ... Read more
Incident date: Jul 1, 2010
I BOUGHT MY VEHICLE USED (2003 FX 35) IN 2010 AND HAVE EXPERIENCED WHAT SEEMS TO BE SOME VERY COMMON COMPLAINTS ASSOCIATED WITH THE VEHICLE . DEFECTS THAT THE LOCAL DEALERS (MCALLEN , TEXAS) HAVE REFUSED TO ADDRESS. 1) CRACKED DASH. SEVERAL LARGE CRACKS RUNNING THE LENGTH OF THE DASHES. 2) FAULTY CAR LOCK ACTUATORS. THIS SEEMS ABSOLUTELY RIDICULOUS THAT THE PROBLEMS CAN BE SO PREVALENT ... Read more
Incident date: Jun 7, 2011
WHILE TRAVELING ON THE FREEWAY AT ABOUT 60 MPH, TRAFFIC IN FRONT OF ME BEGAN TO SLOW. WHEN I APPLIED THE BRAKES, THE BREAK PEDAL ALMOST WENT TO THE FLOOR AND MADE A BANGING OR THUMPING NOISE. IT FELT LIKE THE ABS WENT OFF AND I ALMOST RAN INTO THE BACK OF THE CAR IN FRONT OF ME. THIS HAS OCCURRED MANY TIMES SINCE I HAVE OWNED THIS VEHICLE AND WHEN I TAKE IT TO THE DEALERSHIP THEY CANNOT FIND ANYTH... Read more
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V361000 (AIRBAG). HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS MERGED TO THE SIDE OF THE ROAD. AFTER NUMEROUS ATTEMPTS THE VEHICLE RESTARTED AND RESUMED NORMAL FUNCTION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN NUMBER: 0... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: May 1, 2014
I'LL START THE CAR, THEN START TO DRIVE; MAYBE AFTER 15-20 MINUTES, THE CAR WILL STUTTER AND ACT LIKE ITS ABOUT TO CUT OFF, LIKE A JERKING MOTION. FROM THERE THE TCS, ABS, SLIP, AND ENGINE LIGHT COMES ON; IT'LL RESUME TO DRIVE, AFTER THOSE LIGHTS COME ON, I'LL BE DRIVING ON THE HIGHWAY AND THE CAR JUST SHUTS OFF; I THEN HAVE TO PUT IT IN NEUTRAL (WHILE AT HIGH SPEEDS) THEN ATTEMPT TO START THE CA... Read more
Incident date: Mar 15, 2014
DASHBOARD IS SHINY, STICKY & GUMMY IN A NUMBER OF AREAS. THE VEHICLE IS ONE OWNER (OWNED BY A RETIRED PERSON), HAS ALWAYS BEEN GARAGE KEPT & DOES NOT SIT OUTSIDE IN THE ELEMENTS. IT HAS BEEN METICULOUSLY MAINTAINED & THE DASH HAS NEVER HAD ANY SUBSTANCES (I.E., PROTECTANTS) APPLIED. THE LOCAL INFINITI DEALER'S SERVICE DEPARTMENT INSPECTED THE DASH & STATED THAT THE MATERIAL WAS BREAKING DOWN & THE... Read more
Incident date: Jul 15, 2013
WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DE... Read more
Incident date: Jul 15, 2013
WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DE... Read more
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED SPORADICALLY. THE DEALER STATED THAT THE PASSENGER SIDE AIR BAG HARNESS KIT NEEDED TO BE UPDATED. THE DRIVER SIDE AIR BAG WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 10V175000 (AIR BAGS, SEATS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE... Read more
Incident date: Aug 1, 2013
MY AIRBAG LIGHT CAME ON AND I HAD IT FIXED UNDER THE RECALL. A SHORT WHILE AFTER THAT, IT CAME BACK ON AND WAS TOLD I NEEDED AN AIRBAG MODULE. I FIND IT WEIRD THAT MY VEHICLE AND A LOT OF OTHER INFINITI G35S HAVE THIS SAME PROBLEM IN THIS ORDER. ALSO EVERY TIME I LEFT DEALERSHIP, A WEEK AFTER, I REALIZED THE THEY HAD DAMAGED THE BRACKETS THAT HOLD THE PLASTIC COVER TO THE FRONT OF THE SEATS. *TR
Incident date: Sep 15, 2014
THE ENGINE SHUTS OFF ON THE ROAD WHILE THE VEHICLE IS IN MOTION. IT HAPPENED 2 YEARS AGO FIRST TIME. REPLACED CAMSHAFT POSITION SENSOR BANK 1 AND BANK 2. IT HAPPENED AGAIN TODAY, WHILE I WAS DRIVING ON THE HIGHWAY WITH MY PREGNANT WIFE. LUCKILY I WAS ABLE TO AVOID ANY ACCIDENT AND PARKED ON THE SHOULDER. CHECK ENGINE LIGHT CAME UP. CODE P0340 . SAME PROBLEM LIKE 2 YEARS AGO. SO THE PROBLEM COMES ... Read more
Incident date: Jul 19, 2013
PASSENGER AIRBAG LIGHT STATES OFF WHEN A PERSON IS SITTING IN SEAT.. SUV HAD RECALL TO FIX THE PROBLEM BUT EVERY SO OFTEN IT STILL HAPPENS.. VERY WORRIED AIRBAG WONT DEPLOY IN ACCIDENT.. DEALER DOES NOT KNOW HOW TO REFIX THIS PROBLEM.. PLEASE HELP. *TR
Incident date: Sep 4, 2013
DRIVER SEAT COLLAPSE & DROPPED (PANCAKED) SUDDENLY & DRAMATICALLY DWHILE DRIVING. SCARY EXPERIENCE. *TR
Incident date: Mar 4, 2014
CAR SEEMS TO JUMP AROUND AT HIGHWAY SPEEDS,WANDERS OR DARTS AROUND , HARD TO KEEP IN OWN LANE ESPECIALLY ON RUTTED OR UNEVEN ROADS. HAVE FOUND LOTS OF OTHER OWNERS ON INTERNET COMPLAINING OF SAME ISSUE *TR
Incident date: Aug 1, 2014
WHILE DRIVING WITH A FULL SIZE ADULT IN THE PASSENGER SEAT, THE PASSENGER AIR BAG LIGHT WAS ILLUMINATED, WHICH INDICATES THAT THE PASSENGER AIR BAG IS OFF. THIS HAS CONTINUED TO OCCUR AT VARIOUS SPEEDS INCLUDING WHILE IDLING. THE CAR HAS BEEN RETURNED TO THE INFINITI DEALER FOUR TIMES. THE INFINITI SERVICE WRITER, MANAGER AND TECHNICIAN SAW THE PASSENGER AIR BAG LIGHT ON. AN INFINITI ENGINEER CHE... Read more
Incident date: Jul 22, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG LIGHT REMAINED ILLUMINATED ALTHOUGH THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WEIGHT SENSOR FAILED AND NEEDED TO BE REPLACED. THE PASSENGER SIDE AIR BAG SENSOR WAS REPAIRED ON NUMEROUS OCCASIONS. HOWEVER, THE FAILURE PERSISTED AND THE DEALER WAS UNABLE... Read more
Incident date: Sep 5, 2014
WHILE DRIVING THE CAR THE ENGINE LIGHTS COME ON AND THE CAR SHUTS COMPLETELY OFF, NO POWER AT ALL, NO CONTROL OF CAR AT ALL. I ALMOST HAD AN ACCIDENT. THE CAR DOES START AGAIN. THIS HAS HAPPENED TWO MORE TIMES SINCE. VERY SCARY. THIS IS A HUGE SAFETY CONCERN. IT HAPPENS WITHOUT NOTICE. I CALLED INFINITI AND WAS TOLD MY CAR WAS NOT MANUFACTURED AT THE PLANT THEY WERE CALLING RECALLS FOR. WE... Read more
Incident date: Sep 5, 2014
WHILE DRIVING THE CAR THE ENGINE LIGHTS COME ON AND THE CAR SHUTS COMPLETELY OFF, NO POWER AT ALL, NO CONTROL OF CAR AT ALL. I ALMOST HAD AN ACCIDENT. THE CAR DOES START AGAIN. THIS HAS HAPPENED TWO MORE TIMES SINCE. VERY SCARY. THIS IS A HUGE SAFETY CONCERN. IT HAPPENS WITHOUT NOTICE. I CALLED INFINITI AND WAS TOLD MY CAR WAS NOT MANUFACTURED AT THE PLANT THEY WERE CALLING RECALLS FOR. WE... Read more
Incident date: Sep 5, 2014
WHILE DRIVING THE CAR THE ENGINE LIGHTS COME ON AND THE CAR SHUTS COMPLETELY OFF, NO POWER AT ALL, NO CONTROL OF CAR AT ALL. I ALMOST HAD AN ACCIDENT. THE CAR DOES START AGAIN. THIS HAS HAPPENED TWO MORE TIMES SINCE. VERY SCARY. THIS IS A HUGE SAFETY CONCERN. IT HAPPENS WITHOUT NOTICE. I CALLED INFINITI AND WAS TOLD MY CAR WAS NOT MANUFACTURED AT THE PLANT THEY WERE CALLING RECALLS FOR. WE... Read more
Incident date: Aug 31, 2014
CPSC:I1480608A. 2013 INFINITI G37. CONSUMER STATED THE CAR CONNECTION TO PHONES IS DANGEROUS AND PERFORMED POORLY. *LN
Incident date: Mar 4, 2014
TL* THE CONTACT OWNS A 2001 INFINITI I30. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE VEERED TO THE LEFT AND BECAME INOPERABLE. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 217,981.
Incident date: Jul 31, 2014
TL* THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V361000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 09/30/14 *BF UPDATED 10/08/14
Incident date: Jun 24, 2014
DASH BOARD IS MELTING. VERY HOT TO TOUCH. *TR
Incident date: Aug 1, 2014
THE RADIO WILL STOP OPERATING AND THE AIR CONDITIONER WILL BLOW AT ITS HIGHEST LEVEL. YOU DO NOT HAVE ANY CONTROL OVER REGULATING THE TEMPERATURE OR FLOW. OBVIOUSLY, I'M NOT THE ONLY PERSON TO ENCOUNTER THIS PROBLEM. *TR
Incident date: Sep 1, 2014
VACUUMING CAR AND PUT BOTH SEATS IN A FORWARD POSITION. WHEN I WAS DONE THE SEATS WOULD NOT MOVE BACK TO ITS REGULAR POSITION. PASSENGER SEAT WAS ALREADY GIVING ME ELECTRICAL PROBLEMS, HOWEVER BACK PART OF SEAT STILL WORKED. THE DRIVER'S SEAT I HAD NEVER HAD PROBLEMS WITH BEFORE. BOTH SEATS ARE NOW IN AN AWKWARD UNDRIVABLE POSITION AND WILL NOT BUDGE. I DO NOT KNOW WHAT THE PROBLEM IS BUT WHAT I D... Read more
Incident date: Aug 27, 2014
TL* THE CONTACT OWNS A 2002 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE PROBLEM OCCURRED NUMEROUS OF TIMES. THE VEHICLE WAS TAKEN TO DEALER MECHANIC AND DIAGNOSED THE HARNESS UNDERNEATH DRIVER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: Aug 16, 2012
IN THE SUMMER OR FALL OF 2012, I TOOK MY VEHICLE IN FOR SERVICE OF THE HORN, WASN'T WORKING NOR WAS MY REMOTE FOE LOCKING AND UNLOCKING. A FEW DAYS LATER I SEEN A CRACK NEAR THE PASSENGER SIDE OF THE AIR VENT. NOW THE CRACKS HAVE SPREADED TO OTHER AREAS OF MY DASHBOARD. I WAS NEVER INFORMED OF ANY RECALLS IN THE PAST ABOUT REPAIRING/OR REPLACE DASHBOARD. *TR
Incident date: Aug 1, 2014
THE CAR IS HAVING TONS OF ELECTRICAL ISSUES WITH CLIMATE CONTROL , RADIO AND PASSENGER AIR BAG SENSORS. BODY CONTROL MODULE AND SEATS. CAR WON'T START AND I HAVE TAKEN TO 3 DIFFERENT SHOPS AND EXPERTS AND CANNOT FIGURE OUT ISSUE WITH CAR. CAR IS NOT OPERABLE AND WON'T START. CONTACTED INFINITY AND THEY TOLD ME THEY DON'T HAVE ANY OPEN RECALLS.THEY DON'T OFFER ANY INFORMATION OR HELP ON MAJOR CAR I... Read more
Incident date: Aug 1, 2014
THE CAR IS HAVING TONS OF ELECTRICAL ISSUES WITH CLIMATE CONTROL , RADIO AND PASSENGER AIR BAG SENSORS. BODY CONTROL MODULE AND SEATS. CAR WON'T START AND I HAVE TAKEN TO 3 DIFFERENT SHOPS AND EXPERTS AND CANNOT FIGURE OUT ISSUE WITH CAR. CAR IS NOT OPERABLE AND WON'T START. CONTACTED INFINITY AND THEY TOLD ME THEY DON'T HAVE ANY OPEN RECALLS.THEY DON'T OFFER ANY INFORMATION OR HELP ON MAJOR CAR I... Read more
Incident date: Aug 1, 2014
THE CAR IS HAVING TONS OF ELECTRICAL ISSUES WITH CLIMATE CONTROL , RADIO AND PASSENGER AIR BAG SENSORS. BODY CONTROL MODULE AND SEATS. CAR WON'T START AND I HAVE TAKEN TO 3 DIFFERENT SHOPS AND EXPERTS AND CANNOT FIGURE OUT ISSUE WITH CAR. CAR IS NOT OPERABLE AND WON'T START. CONTACTED INFINITY AND THEY TOLD ME THEY DON'T HAVE ANY OPEN RECALLS.THEY DON'T OFFER ANY INFORMATION OR HELP ON MAJOR CAR I... Read more
Incident date: Jun 9, 2014
I WAS PREPARING TO STOP AT A TRAFFIC LIGHT, GOING ABOUT 10 MPH, WHEN MY CAR SHUT OFF. I TRIED TO START IT, AND IT WOULDN'T START, BUT THE "VDC OFF" LIGHT AND "SLIP" LIGHT CAME ON. AFTER A FEW TRIES THE CAR STARTED AND I WAS ABLE TO MAKE IT A FEW BLOCKS TO A GAS STATION, BUT THE CAR DIDN'T RUN VERY WELL AT ALL. I COULDN'T GET IT TO RESTART AFTER PARKING IT AT THE GAS STATION AND HAD TO HAVE IT TOWE... Read more
Incident date: Jul 8, 2014
7.8.14 VEHICLE BOUGHT IN TO SERVICE DEPT TO INSTALL NAVIGATION MAP UPDATE. WAS TOLD THAT NAVIGATION UNIT WASN'T WORKING. INFINITI ORDERED REFURBISHED UNIT. 7.16.14 NOTICED GASH IN DASHBOARD NEXT TO VENT WHERE THEY HAD TO REMOVE TO BE ABLE TO INSTALL NEW NAVIGATION UNIT. I HAVE EXTENDED WARRANTY FOR 2 MORE YEARS. 7.23.14 BROUGHT CAR IN TO SHOW THE GASH IN THE DASHBOARD NEXT TO THE AC VE... Read more
Incident date: Jul 8, 2014
7.8.14 VEHICLE BOUGHT IN TO SERVICE DEPT TO INSTALL NAVIGATION MAP UPDATE. WAS TOLD THAT NAVIGATION UNIT WASN'T WORKING. INFINITI ORDERED REFURBISHED UNIT. 7.16.14 NOTICED GASH IN DASHBOARD NEXT TO VENT WHERE THEY HAD TO REMOVE TO BE ABLE TO INSTALL NEW NAVIGATION UNIT. I HAVE EXTENDED WARRANTY FOR 2 MORE YEARS. 7.23.14 BROUGHT CAR IN TO SHOW THE GASH IN THE DASHBOARD NEXT TO THE AC VE... Read more
Incident date: Sep 1, 2011
THE AIR BAG WARNING LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE DRIVER'S SIDE AIR BAG CONTROL MODULE HAD FAILED AND IT WOULD BE $900 TO REPLACE IT. MY HUSBAND'S VOLKSWAGEN GLI WAS RECALLED FOR THE EXACT SAME PROBLEM, AND WAS FIXED FOR FREE. WHY NOT THE INFINITY? WAS TOLD NONE OF THE AIR BAGS WOULD WORK WITHOUT REPLACING THE DRIVER'S SIDE MODULE. STILL DRIVING WITHOUT AIR BAGS...... Read more
INFINITI
Q50 HYBRID
(2014) — AIR BAGS
Sep 3, 2014
Incident date: Aug 3, 2014
THE FRONT PASSENGER AIR BAG SENSOR SYSTEM WILL INTERMITTENTLY ACTIVATE WHEN MY WIFE (SMALL STATURE ADULT) IS SITTING IN THE PASSENGER SEAT. ABOUT HALF THE TIME THE SYSTEM WILL ACTIVATE WHEN SHE GETS IN THE CAR AND ABOUT HALF THE TIME IT STAYS OFF. I BROUGHT THE CAR INTO SERVICE AT THE DEALERSHIP AND THEY REPORT THE SYSTEM IS OPERATING WITHIN SPECIFICATIONS. I CONTACTED INFINITI BUT MY DISCUSSI... Read more
Incident date: Feb 14, 2014
AIR BAG WARNING LIGHT FOR THE PASSENGER SEAT REMAINS ON. I TOOK IT TO THE DEALER BUT WAS TOLD THAT I HAD TO PAY (NEARLY $4000) TO TEST THE PROBLEM AND THEN TO REPLACE THE SEAT. DEALER NEVER TOLD ME THAT THE CAR WITH THIS PROBLEM WAS SUBJECT TO A RECALL, WHICH STARTED IN NOVEMBER 2008. *TR
Incident date: Sep 1, 2014
AFTER 3 DAYS PARKING IN GARAGE, THE BATTERY WAS DRAINED. WE HOOKED UP A BATTERY CHARGER. THE DASHBOARD LIGHTS FLASHED A FEW TIMES AND THEN THE ELECTRICAL SYSTEM COMPLETELY SHUT DOWN. THE CAR WENT TOTALLY DEAD. NONE OF THE BUTTONS WAS WORKING, NOT EVEN THE TRUNK LID. SIMILAR SITUATION HAPPENED BEFORE, BUT THE CAR WAS ABLE TO START BY JUMPING. WE WILL CONTACT THE DEALER TODAY. THERE MUST BE SO... Read more
Incident date: Jun 30, 2014
RANDOM INSTANCES OF BRAKE LIGHT COMING ON FOLLOWED BY LIMITED BRAKING, SHUTTERING AND PULSING OF THE BRAKE PEDAL. A COMMON AND KNOWN ISSUE AFFECTING QX56, ARMADAS AND TITANS FROM THE MID 2000'S THAT NISSAN REFUSES TO ACKNOWLEDGE. A SERIOUS SAFETY CONCERN THAT NEEDS TO BE ADDRESSED. *TR
Incident date: Jul 10, 2013
TOP OF DASHBOARD MELTING AND CREATING A GLARE. *TR
Incident date: Feb 4, 2014
ACCORDING TO THE US GOVERNMENT, INFINITI RECALLED 2008 G35 FOR PASSENGER SIDE AIR BAG PROBLEM ASSOCIATED WITH A SENSOR IN THE FRONT PASSENGER SEAT. AIR BAG WARNING LIGHT ON THE DASH BOARD KEEPS BLINKING. THE DEALER SAID THE RECALL HAS TO BE VIN SPECIFIC, AND THUS MY CAR WAS NOT SUBJECT TO THE RECALL. ISN'T A RECALL CAUSED BY A COMMON OR GENERIC PROBLEM THAT EXISTS IN MOST OF IF NOT ALL CARS OF SAM... Read more