Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 10, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35. WHILE DRIVING UPHILL AT AN UNKNOWN SPEED, THE CLUTCH PEDAL TRAVELED TO THE FLOORBOARD. IN ADDITION, THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE CLUTCH SLAVE CYLINDER, BUT THE FAILURE RECURRED A YEAR AFTER THE REPAIR. ON A SECOND OCCASION, THE CLUTCH PEDAL WAS STUCK AND WAS PUMPED IN ORDER TO BE RELEASED. THE... Read more
Incident date: Nov 21, 2014
HAD NEW TIRES PUT ON MY INFINITI QX56....AFTER DOING SO SOUNDS AS IF REAR END IS SLIPPING. I HAVE 3 CHILDREN AND AM AFRAID THAT THIS COULD RESULT IN AN ACCIDENT. HORN QUIT WORKING 1 YEAR AFTER I PURCHASED VEHICLE. THIS I KNOW IS DANGEROUS BECAUSE THERE IS NO HORN TO BLOW, IN CASES WHERE NEEDED. FAN ON BLOWER QUIT WORKING, ONLY WORKS ON HIGH. PASSENGER SEAT WILL NO LONGER ADJUST. FAN AND PASSE... Read more
Incident date: Nov 21, 2014
HAD NEW TIRES PUT ON MY INFINITI QX56....AFTER DOING SO SOUNDS AS IF REAR END IS SLIPPING. I HAVE 3 CHILDREN AND AM AFRAID THAT THIS COULD RESULT IN AN ACCIDENT. HORN QUIT WORKING 1 YEAR AFTER I PURCHASED VEHICLE. THIS I KNOW IS DANGEROUS BECAUSE THERE IS NO HORN TO BLOW, IN CASES WHERE NEEDED. FAN ON BLOWER QUIT WORKING, ONLY WORKS ON HIGH. PASSENGER SEAT WILL NO LONGER ADJUST. FAN AND PASSE... Read more
Incident date: Dec 10, 2014
IN THE FIRST COUPLE OF WEEKS OF OWNING THE INFINITI QX60 WE NOTICED THAT THE PASSENGER AIR BAG OFF LIGHT STAYS ON FROM 10 MINUTES TO AN HOUR WITH AN ADULT SITTING IN THE SEAT. I CALLED THE DEALERS SERVICE DEPARTMENT FOR AN APPOINTMENT AND SINCE THERE "WASN'T A BIG CONCERN" GAVE ME AN APPOINTMENT A WEEK LATER. WE TOOK THE CAR TO THE DEALER AND INFORMED THEM OF THE SITUATION. THEY SAID THAT THEY FO... Read more
Incident date: Dec 3, 2014
CAR RAN OUT OF GAS TWICE. WAS INFORMED THE FIRST TIME THAT GAS SENSOR WAS DEFECTED SO IT WAS REPLACED. THE SECOND TIME, LAST WEEK, IT RAN OUT OF GAS AND WAS TOLD THA THE UNIFIED METER ASSEMBLY NEEDS TO BE REPLACED FOR $940. THIS MAKE AND MODEL CAR SEEMS TO HAVE DEFECTS IN OIL CONSUMPTION AS WELL AS DEFECTIVE FUEL GAUGES. ACCORDING TO THIS SITE, THE FUEL GAUGE PROBLEM WAS ADDRESSED BY NISSAN, HOWEV... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 20, 2014
WHILE DRIVING DOWN THE ROAD AT 30 MPH OR LESS, I HIT A BUMP AND BOTH AIRBAGS DEPLOY. INFINITI HAS AN "OPEN CASE" WITH ME BUT TELLS ME IT WILL TAKE 6-8 WEEKS TO DETERMINE IF IT EVEN IS THEIR LIABILITY. THE CAR DRIVES FINE AND HAS HAD NO ISSUES UNTIL THIS. INFINITI DOES NOT RETURN CALLS AS I HAVE CALLED OVER THIRTY TIMES AND LEFT MESSAGES. I HAVE A CASE MANAGER, [XXX], WHOM I LEAVE VOICE MAIL. MY IN... Read more
Incident date: Sep 14, 2013
I HAVE A 2004 QX56 -- I'M HAVING THE SAME ISSUE WITH MY BRAKES. ALL OF A SUDDEN THE BRAKE LIGHT WILL COME ON AND WHEN YOU PRESS ON THE BRAKE YOU HEAR A SCARY LOUD GRINDING SOUND AND TRYING TO STOP IT REALLY TOUGH. IT FEELS LIKE THE ABS BRAKES KICKED IN --- IT HAS HAPPENED SEVERAL TIMES RANDOMLY. AS SOON AS I TURNED THE TRUCK OFF AND RESTARTED IT THE BRAKE LIGHT CAME OFF AND IT STARTED TO DRIVE... Read more
Incident date: Nov 21, 2014
THE CAR STARTED NORMALLY AND AFTER DRIVING ABOUT A QUARTER OF A MILE I WAS SUDDENLY COASTING WITHOUT POWER. THE ENGINE JUST QUIT. WITHOUT POWER STEERING AND BRAKES I WAS STILL ABLE TO GUIDE IT TO THE CURB AND COME TO A SAFE STOP. WHAT I ATTEMPTED TO RESTART THE CAR IT ACTED AS IF THE BATTERY DIDN'T HAVE ENOUGH POWER TO TURN OVER THE ENGINE, ALTHOUGH LIGHTS, HORN AND RADIO STILL WORKED FINE. ... Read more
Incident date: Nov 22, 2014
I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOUL... Read more
Fire
Incident date: Nov 22, 2014
I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOUL... Read more
Fire
Incident date: Dec 5, 2014
THE UNDER BODY OR FRAME NEAR THE REAR IS RUSTED AWAY SO THE CAR SEEMS TO LOSE TRACTION WHEN I DRIVE OVER SMALL BUMP OR CRACKS IN THE ROAD. I TOOK IT TO THE SHOP AND THEY SAID IT WAS PART OF THE BODY.. *TR
Incident date: Dec 5, 2014
THE UNDER BODY OR FRAME NEAR THE REAR IS RUSTED AWAY SO THE CAR SEEMS TO LOSE TRACTION WHEN I DRIVE OVER SMALL BUMP OR CRACKS IN THE ROAD. I TOOK IT TO THE SHOP AND THEY SAID IT WAS PART OF THE BODY.. *TR
Incident date: Dec 3, 2014
INFINITI REFUSES TO TELL ME WHETHER OR NOT MY 2010 EX 35 HAS A TAKATA AIRBAG. *TR
Incident date: Mar 17, 2014
MY WIFE PURCHASED 2014 INFINITI QX-60 SUV ON JANUARY 23, 2014. SHE NOTICED WHEN SETTING THE INTELLIGENT CRUISE CONTROL AT 40 MPH THE VEHICLE WILL PICK-UP SPEED GOING DOWNHILL. DEPENDING ON THE LENGTH AND GRADE OF THE HILL THE VEHICLE WILL INCREASE AS MUCH AS 30+ MPH. WHEN I DROVE THE VEHICLE I NOTICED THE ENGINE RPM'S REMAINED AT, 1500 RPM'S, BUT THE SPEED WOULD CONTINUE TO INCREASE. ON MARCH 18,... Read more
Incident date: Nov 26, 2014
FUEL FILLER NECK HAS CORRODED CAUSING GAS TO LEAK ON TO TIRE AND BRAKES WHILE FILLING GAS TANK. RECALL OF PREVIOUS MODEL. *JS
Incident date: Nov 19, 2014
TL* THE CONTACT OWNS A 2013 INFINITI M37. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG HAD NOT BEEN DESIGNED OR INSTALLED PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS... Read more
Incident date: Nov 29, 2014
RIGHT REAR BRAKE CALIPER SEIZED CAUSING THE LIQUID TO SPEW ALL OVER THE WHEEL CAUSING IT TO SMOKE AND BURNING SMELL; THE VEHICLE ALSO RUMBLED AND VIBRATED WHILE IN MOTION LIKE IT HAD A BAD FLAT TIRE.. ALSO, TIRE SENSOR ON THE SAME WHEEL HAD GONE BAD. THE LIGHT ON THE DASH FLASHES WHEN THE CAR STARTED AND STAYS ON THE WHOLE TIME. IN DASH TIRE PRESSURE GAUGE SHOWS "**" RATHER THAN THE ACTUAL ... Read more
Incident date: Nov 29, 2014
RIGHT REAR BRAKE CALIPER SEIZED CAUSING THE LIQUID TO SPEW ALL OVER THE WHEEL CAUSING IT TO SMOKE AND BURNING SMELL; THE VEHICLE ALSO RUMBLED AND VIBRATED WHILE IN MOTION LIKE IT HAD A BAD FLAT TIRE.. ALSO, TIRE SENSOR ON THE SAME WHEEL HAD GONE BAD. THE LIGHT ON THE DASH FLASHES WHEN THE CAR STARTED AND STAYS ON THE WHOLE TIME. IN DASH TIRE PRESSURE GAUGE SHOWS "**" RATHER THAN THE ACTUAL ... Read more
Incident date: Jun 10, 2014
TWO DIFFERENT INCIDENTS - I WAS IN TWO MINOR LOW SPEED INCIDENTS. I BELIEVE AT THE TIME OF THE SECOND THE BRAKE ROD GOT BENT (WHICH IS CURRENTLY SPECULATION AND THE INSURANCE IS INVESTIGATING) FROM THE FIRST ACCIDENT. AFTER THE FIRST MY ACCELERATOR WOULD NOT FUNCTION ON SOME LEFT HAND TURNS. I GOT IN THE SECOND ACCIDENT BECAUSE OF THE INABILITY TO "BRAKE HARDER" AND I WAS AMAZED I COULDN'T STOP... Read more
Crash
Incident date: Jun 10, 2014
TWO DIFFERENT INCIDENTS - I WAS IN TWO MINOR LOW SPEED INCIDENTS. I BELIEVE AT THE TIME OF THE SECOND THE BRAKE ROD GOT BENT (WHICH IS CURRENTLY SPECULATION AND THE INSURANCE IS INVESTIGATING) FROM THE FIRST ACCIDENT. AFTER THE FIRST MY ACCELERATOR WOULD NOT FUNCTION ON SOME LEFT HAND TURNS. I GOT IN THE SECOND ACCIDENT BECAUSE OF THE INABILITY TO "BRAKE HARDER" AND I WAS AMAZED I COULDN'T STOP... Read more
Crash
Incident date: Aug 4, 2008
DRIVER SIDE LEATHER SEAT IS TOTALLY CRACKED. DEALER SAID THAT HE'S NEVER SEEN THIS BEFORE AND NO OTHER CARS HAVE HAD THIS PROBLEM. SINCE THEN, I'VE CHECKED INFINITI FORUMS FOR SERVICE INSTRUCTIONS AND GENERAL HELP. I HAVE NOTICED THIS REPORTED A LOT BUT NOTHING IS EVER DONE. NOW I CAN SEE COMPLAINTS HERE WHEN I WENT TO LOOK FOR MY AIRBAG RECALL NOTICE. MY CAR IS ON THE AIRBAG LIST, BUT I HAVE NO... Read more
Incident date: Nov 21, 2005
THE GAS GAUGE IS ALWAYS WRONG. SINCE I FIRST HAD IT, THE BEHAVIOR OF THIS COMPONENT HAS NEVER SHOWN FULL, AND SHOWS EMPTY FAR TOO EARLY, OFTEN 6-8 GALLONS BEFORE THE TANK IS OUT. I LOOKED UP MY RECALL FOR MY AIRBAGS, WHICH THIS CAR HAS, AND I NOTICED A NUMBER OF COMPLAINTS HERE. I SEARCHED INFINITI FORUMS AND FOUND A LARGE NUMBER OF COMPLAINTS WITH RECOMMENDED FIXES. I CLEANED THE PARTS, AND IT... Read more
Incident date: Jul 30, 2014
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, ALL OF THE INTERIOR LIGHTS STARTED TO BLINK ON AND OFF, ALL OF THE GAUGES SPUN AROUND AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED... Read more
Incident date: Nov 10, 2014
SINCE BUYING THE 45M. I HAVE RAN OUT OF GAS WHILE THE GAS GAUGE LEVEL READS FULL. THE FIRST TIME I WAS SIMPLY DRIVE THE A BUSY HIGHWAY GOING ABOUT 40MPH. THE CAR JUST SUDDENLY BEGIN TO SPUTTER THEN CAME TO A STOP WHILE OTHER CARS TRIED TO AVOID HITTING ME. *TR
Incident date: Oct 17, 2014
FUEL GAUGE INDICATE 1/4 TANK DURING MY DRIVE DOWN THE FREEWAY DURING SLIGHT RUSH HOUR. CAR ENGINE SHUT OFF WHILE I WAS IN THE THIRD LANE OF THE FREEWAY. AN ACCIDENT OCCURRED FROM RUBBER NECKING. INFINITI OF ELK GROVE COULDN'T DIAGNOSE IT RIGHT AWAY AND THE CAR DIED 2 MORE TIMES, ONCE MORE ON THE FREEWAY, AND WAS LUCKY TO GLIDE OFF THE FREEWAY WITH NO POWER STEERING. AFTER HAVING IT TOWED 3 TIM... Read more
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CAM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Incident date: Dec 12, 2013
THE ENTIRE CONSOLE INCLUDING DEFROSTER ETC. WENT OUT. THIS IS A KNOWN PROBLEM AND A VOLUNTARY RECALL WAS ISSUED FOR SEDANS BUT NOT COUPES. HOWEVER, THE COUPE HAS THE SAME PROBLEM. IT IS THE FINISHER ELECTRICAL CARD WHICH FAILED AND APPARENTLY HAS BEEN FAILING CONSISTENTLY FOR THIS YEAR AND MODEL. INFINITI IS FORCING THEIR CUSTOMERS TO PAY FOR THIS ORIGINAL FLAW. OTHERWISE YOU ARE STUCK WITHOU... Read more
Incident date: Nov 19, 2014
I CALLED MY LOCAL DEALERSHIP AND THEY REFUSE TO SERVICE THE RECALL OVER THE WEEKEND, MAKING IT ALMOST IMPOSSIBLE FOR SOMEONE WHO WORKS FULL TIME ON AN HOURLY BASIS TO GET THIS CHANGE DONE WITHOUT ISSUE. *TR
Incident date: Oct 29, 2014
TL* THE CONTACT OWNS A 1998 INFINITI Q45. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE DEALER STATED THAT THE AIR BAG WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Nov 17, 2014
WHILE DRIVING THE CAR AT APPROXIMATELY 30MPH, THE PASSENGER AIRBAG WAS DISABLED BY THE SENSOR INDICATING THAT THE PASSENGER DID NOT WEIGH ENOUGH TO ACTIVATE. THE PASSENGER WEIGHS 200LBS. MY LOCAL DEALERSHIP HAS BEEN CONTACTED ABOUT THE PROBLEM. THE CAR HAS BEEN IN FOR SERVICE FOR THIS SPECIFIC PROBLEMS 4 TIMES SINCE THE CAR WAS PURCHASED. THE AIRBAG SENSOR HAS BEEN REPLACED IN THE PASSENGER SE... Read more
Incident date: Nov 8, 2014
MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND T... Read more
Incident date: Nov 8, 2014
MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND T... Read more
Incident date: Nov 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE AND ENGINE LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 153,000. UPDATED 12/30/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CAM SENSEOR WAS REPLACED. UPDATED 05/27/2015 *JS
Incident date: Nov 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE AND ENGINE LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 153,000. UPDATED 12/30/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CAM SENSEOR WAS REPLACED. UPDATED 05/27/2015 *JS
Incident date: Oct 1, 2014
CONDENSATION IN THE HEADLIGHT ASSEMBLY, PROBABLY LEAKS/CRACKS IN THE SEALS. *TR
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 5, 2014
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE DRIVERS SIDE HEADLIGHTS WOULD FAIL. IN ADDITION, THE CONTACT STATED THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
Incident date: Nov 5, 2014
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE DRIVERS SIDE HEADLIGHTS WOULD FAIL. IN ADDITION, THE CONTACT STATED THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
Incident date: Nov 12, 2014
THIS SAFETY CONCERN IS IN REGARDS TO THE BRAKES EVERY TIME I ACCELERATE ON THE BRAKES FROM SPEED THERE IS A VIBRATION CAUSING THE VEHICLE TO JERK. *TR
Incident date: Oct 3, 2013
DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR
Incident date: Oct 13, 2014
I RECENTLY BOUGHT A USED 03 INFINITI G35 COUPE, THE FIRST PROBLEM THAT I FOUND IS THAT WHEN REFUELING THE CAR SHUTS THE GAS PUMP NOZZLE OFF ABOUT EVERY 20-30 AND HAPPENS EVERY TIME I REFUEL REGARDLESS OF WHAT GAS STATION I GO TO. THE SECOND PROBLEM IS THE BRAKES IT'S HAPPENED TO ME TWICE IN THE LAST MONTH, BOTH TIMES WERE DRIVING SLOW AROUND 5-10MPH IN THE MORNING WHEN IT'S COLD REGARDLESS IF I LE... Read more
Incident date: Oct 13, 2014
I RECENTLY BOUGHT A USED 03 INFINITI G35 COUPE, THE FIRST PROBLEM THAT I FOUND IS THAT WHEN REFUELING THE CAR SHUTS THE GAS PUMP NOZZLE OFF ABOUT EVERY 20-30 AND HAPPENS EVERY TIME I REFUEL REGARDLESS OF WHAT GAS STATION I GO TO. THE SECOND PROBLEM IS THE BRAKES IT'S HAPPENED TO ME TWICE IN THE LAST MONTH, BOTH TIMES WERE DRIVING SLOW AROUND 5-10MPH IN THE MORNING WHEN IT'S COLD REGARDLESS IF I LE... Read more
Incident date: Nov 11, 2014
I HAVE A 2005 NISSAN INFINITY QX56 AND HAD THE BRAKE LIGHT COME ON YESTERDAY FOLLOWED BY THE LIMITED BRAKING, SHUTTERING AND PULSING OF THE BRAKE PEDAL.. ALMOST HIT A CAR. MAYBE BECAUSE OF FAULTY AND DEFECTIVE DELTA STROKE SENSOR. *TR
Incident date: Oct 15, 2014
THE AIR BAG INDICATOR ILLUMINATED ON THE DASHBOARD CONTROL PANEL. UPON INSPECTION AT AN INFINITY DEALERSHIP I WAS TOLD THE CABLE FOR THE AIR BAG NEEDED TO BE REPLACED. THE COST WOULD BE ABOUT $600. THE VEHICLE ONLY HAS APPROXIMATELY 54,000 MILES AND I DO NOT THINK THERE SHOULD BE A MALFUNCTION OF THE AIR BAG. I WAS TOLD THE AIR BAG MAY OR MAY NOT DEPLOY IF IN A WRECK. *TR
Incident date: Oct 31, 2014
I HAVE BEEN THE OWNER OF THIS VEHICLE SINCE JUNE OF 2014 AND PURCHASED IT WITH 53K MILES. THE UNDERBODY HAS SUBSTANTIAL RUST FOR THE AGE OF THE VEHICLE. THIS RUST HAS SEIZED THE ALIGNMENT BOLTS IN THE REAR OF THE VEHICLE AND IT CANNOT BE PROPERLY ALIGNED WITHOUT MAJOR REPAIRS(IN EXCESS OF $1500). A VEHICLE OF THIS AGE SHOULD NOT HAVE CORROSION TO THE EXTENT THAT A REAR END ALIGNMENT IS NOT POS... Read more