Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
Incident date: Feb 6, 2015
MY HUSBAND AND I WERE TRAVELING ON I-95 SOUTHBOUND FROM CT TO NY WHEN OUR BRAND NEW INFINITY QX60 SIMPLY STOPPED DRIVING BETWEEN EXIT 19 AND EXIT 18 (NE11.9). THE ENGINE WAS RUNNING BUT THE CAR COULD NOT MOVE. WE USED WHATEVER MOMENTUM LEFT ON THE CAR TO MOVE TO THE RIGHT SHOULDER OF THE ROAD. THIS MALFUNCTION WAS A LIFE ENDANGERING MECHANICAL FAILURE SINCE WE WERE TRAVELING ON THE LEFT SIDE OF ... Read more
Incident date: Jun 17, 2014
CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIG... Read more
Incident date: Feb 9, 2015
TL*THE CONTACT OWNS A 2004 INFINITI FX35 . THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V701000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Feb 9, 2015
WAS ON THE HIGHWAY TAKINGS GRANDKIDS HOME AND THE CAR JUST CUT OFF RIGHT IN THE MIDDLE OF A BUSY HIGHWAY. IT TOOK SEVERAL TRIES TO GET IT TO START AGAIN BUT IT STAYED ON ONLY LONG THOUGH FOR ME TO GET IT ON THE SHOULDER. WE COULD HAVE BEEN IN A SERIOUS WRECK. IT IS ONLY BY THE GRACE OF GOD AND FUNCTIONAL HAZARD LIGHTS THAT WE AND OTHER VEHICLES WEREN'T INJURED. WE HAD TO BE TOWED BECAUSE WE WE... Read more
Incident date: Jan 1, 2015
CAR STALLS WHEN DRIVING OR IDLING. STALLED AT 15 MPH IN A TRAFFIC CIRCLE CAUSING LOSS OF POWER STEERING. WIFE WAS DRIVING AT THE TIME THIS HAPPENED. HAD TO PULL TO THE SIDE TO RESTART. STALLS AT IDLE WHEN WAITING FOR TRAFFIC LIGHT TO CHANGE. NISSAN KNOWS THIS IS A WELL KNOWN SERIOUS PROBLEM WITH THE 2001 I30. THE PROBLEM IS THE IDLE AIR CONTROL VALVE (IAC), THE ENGINE CONTROL MODULE (ECM), AND THE... Read more
Incident date: Feb 5, 2015
I WAS APPROACHING TO INTERSECTION TRAFFIC LIGHT, SLOW DOWN FORM 35MPH TO STOP SAW THE GREEN SIGNAL, TRY TO MOVE BY APPLYING THE ACCELERATOR CAR DOES NOT MOVE. ON THE DASH I SAW THE LIGHTS ABS AND TCS OFF COMING UP AND GOING EVERY 3 SECONDS. TURN ON THE EMERGENCY LIGHTS HIT THE BREAK PUT THE CAR TO PARKING & PUT TO THE D GEAR IT MOVED SLOWLY AND OTHER TWO LIGHTS CAME ON SEAT BELT LIGHT EVEN THOUGH ... Read more
Incident date: Jan 28, 2015
COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS
INFINITI
Q70 HYBRID
(2014) - AIR BAGS
Feb 6, 2015
Incident date: Nov 7, 2014
TL*THE CONTACT OWNS A 2014 INFINITI Q70 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH AND GOING OVER A RAILROAD TRACK, THE AIRBAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.
Incident date: Jan 14, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND ALL THE INTERIOR LIGHTING DIMMED. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE... Read more
Incident date: Feb 5, 2015
TL* THE CONTACT OWNS A 2004 INFINITI I35. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE BATTERY WAS RECHARGED, BUT IT FAILED TO ACCELERATE OVER 5 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE; HOWEVER, THE ... Read more
Incident date: Jan 8, 2015
WHILE DRIVING IN A PARKING GARAGE LOOKING FOR A PARKING SPACE, MY CAR JUST STOPPED. I WAS HIT IN THE REAR AND THERE WAS NO REASON FOR MY CAR TO STOP. IT JUST STOPS WHILE I'M DRIVING. I CALLED INFINITI AND THEY SAID ONCE THEY REPLACE THE FUEL PUMP IN A PREVIOUS RECALL THEY ARE NOT REQUIRED TO REPLACE ANOTHER ONE. EVEN IF THEY ARE AT FAULT IT'S MY BURDEN TO FIX THE ISSUE. *TR
Crash
Incident date: Nov 30, 2014
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A NOISE EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAN BELT AND POWER STEERING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THREE MONTHS LATER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEH... Read more
Incident date: Nov 30, 2014
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A NOISE EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAN BELT AND POWER STEERING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THREE MONTHS LATER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEH... Read more
Incident date: Feb 4, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHIC... Read more
Incident date: Dec 11, 2014
I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINIT... Read more
Incident date: Feb 3, 2015
TL*THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Feb 1, 2015
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE REFUELING, FUEL STARTED TO SPEW OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE DEALER INFORMED HIM THAT THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 05V555000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROX... Read more
Incident date: Jan 1, 2014
THE HEATING CONTROLS AND THE RADIO CONTROLS WORK INTEMITELY. THE TURN OFF AND ON BUY IT'S SELF. IT IS VERY SCARY WE THEY CUT OUT AND THE WINDOW FOG UP AND THE HEATING CONTROLS ARE OFF. IT GETS VERY SCARY. *TR
Incident date: Jun 3, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE THE PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE DEALER REPLACED THE FRONT PASSENGER SIDE AIRBAG SENSORS BUT THE FAILURE PERSISTED. THE MA... Read more
Incident date: Dec 17, 2014
MY FIRST PROBLEM IS THE BRAKE PEDAL BROKE FOR NO REASON. THE DEALER INFORMED ME A NEW ONE WOULD BE AT A COST TO ME AT OVER 350.00$. MY SECOND PROBLEM IS A SEAT WELD BROKE, I HAVE NOT GONE IN FOR THAT PROBLEM YET BUT I'M SURE IT WILL BE AT A COST TIME AS WELL. *TR
Incident date: Dec 17, 2014
MY FIRST PROBLEM IS THE BRAKE PEDAL BROKE FOR NO REASON. THE DEALER INFORMED ME A NEW ONE WOULD BE AT A COST TO ME AT OVER 350.00$. MY SECOND PROBLEM IS A SEAT WELD BROKE, I HAVE NOT GONE IN FOR THAT PROBLEM YET BUT I'M SURE IT WILL BE AT A COST TIME AS WELL. *TR
Incident date: Jan 23, 2015
THE SEAT DETACHED FROM THE TRACK AND SLID DANGEROUSLY WHILE DRIVING. THE PLASTIC NEAR THE FLOORBOARD HAS COLLAPSED AND MAKES CLICKING SOUNDS WHEN THE SEAT IS MOVED. *TR
Incident date: Feb 1, 2013
MY CAR FALLS UNDER THIS RECALL...YET WHEN I TAKE IT TO THE DEALERSHIP, OR LOOK ON LINE ON THEIR SITE. THEY WILL NOT HONOR THE RECALL- WILL NOT FIX MY CAR!! WHAT CAN I DO ABOUT IT? HOW CAN I GET MY CAR FIXED. BELOW IS 1 OF 100 ARTICLES ABOUT IT ON THE INTERNET: NISSAN IS RECALLING 134,000 INFINITI G35 VEHICLES DUE TO A DEFECT IN THEIR AIRBAG SYSTEMS THAT COULD CAUSE THE SAFETY FEATURE NOT TO DEP... Read more
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 18, 2015
WHILE DRIVING THE VEHICLE AND PRESSING ON THE BRAKES THERE IS A CRANKING,GRINDING NOISE AND THE BRAKES APPEARS TO LOCK UP THE SLIP. VDC OFF LIGHT ILLUMINATE ON THE DASHBOARD, BRAKES NOT WORKING PROPERLY. *TR
Incident date: Jan 26, 2015
3RD BRAKE LIGHT FAILURE. *TR
Incident date: Jan 25, 2015
THE DASH IS BUBBLING. CALLED INFINITY. THEY HAD A RECALL BEFORE I BOUGHT THE VEHICLE FOR A REPLACEMENT DASH BUT WILL NOT COVER IT NOW. *TR
Incident date: Jun 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER SYSTEM, THE HEATING SYSTEM, AND THE INSTRUMENTAL PANEL LIGHTING WERE INOPERABLE. THE CONTACT HAD TO DISCONNECT THE ELECTRICAL SYSTEM FUSE IN ORDER FOR THE VEHICLE TO FUNCTION NORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Incident date: Jan 29, 2015
CRACKS AROUND THE DASHBOARD OF THE VEHICLE. *TR
Incident date: Sep 1, 2014
INTERIOR DASH IS MELTING AND VERY STICKY. ON ANY GIVEN DAY THE REFLECTION OF THE SUN WILL BOUNCE OFF THE DASH, ONTO THE WINDSHIELD, EFFECTIVELY MAKING IT VERY DIFFICULT TO DRIVE THE VEHICLE SAFELY. HAVE ALMOST BEEN INVOLVED IN SEVERAL ACCIDENTS DUE TO NOT BEING ABLE TO SEE OBSTRUCTIONS IN FRONT OF ME. IT IS SPECIALLY HARD TO SEE ON VERY HOT/SUNNY DAYS WHEN THE DASH GETS REALLY GLOSSY FROM MELTI... Read more
Incident date: Sep 1, 2014
INTERIOR DASH IS MELTING AND VERY STICKY. ON ANY GIVEN DAY THE REFLECTION OF THE SUN WILL BOUNCE OFF THE DASH, ONTO THE WINDSHIELD, EFFECTIVELY MAKING IT VERY DIFFICULT TO DRIVE THE VEHICLE SAFELY. HAVE ALMOST BEEN INVOLVED IN SEVERAL ACCIDENTS DUE TO NOT BEING ABLE TO SEE OBSTRUCTIONS IN FRONT OF ME. IT IS SPECIALLY HARD TO SEE ON VERY HOT/SUNNY DAYS WHEN THE DASH GETS REALLY GLOSSY FROM MELTI... Read more
Incident date: Nov 20, 2014
WHILE DRIVING I EXPERIENCE EXTREME VIBRATIONS, COMING FROM THE RIGHT SIDE OF THE CAR TRAVELING AT OR ABOVE 65 MPH. ONCE I REDUCED THE SPEED VIBRATIONS DID NOT STOP, BUT IT WAS MANAGEABLE. I HAD MY TIRES BALANCED AND ROTATED THE NEXT DAY, THINKING THAT WOULD FIX IT. BUT ONCE AGAIN IT STARTED, MY VEHICLE HAS NEW TIRES AND I HAD THE VEHICLE ALIGNED. AFTER DRIVING THE CAR A COUPLE MORE DAYS, THE VI... Read more
Incident date: Jan 4, 2015
MY 2008 INFINITI G35 AIRBAG AND PASSENGER AIRBAG LIGHTS ILLUMINATED. I RESET THE LIGHTS AND CHECKED THE WIRING UNDER THE PASSENGER SEAT BUT THE LIGHTS CAME ON AGAIN. I TOOK THE CAR TO THE DEALER AND THEY CAME UP WITH CODE B1018, OCCUPANT SENSOR (UNIT FAIL) PAST CODE. THEY RESET THE LIGHTS AND RECOMMEND CHANGING THE PASSENGER SEAT BOTTOM IF THE LIGHTS RETURNED. THE COST?....$6137 BUT THEY WILL GIV... Read more
Incident date: Jan 4, 2015
MY 2008 INFINITI G35 AIRBAG AND PASSENGER AIRBAG LIGHTS ILLUMINATED. I RESET THE LIGHTS AND CHECKED THE WIRING UNDER THE PASSENGER SEAT BUT THE LIGHTS CAME ON AGAIN. I TOOK THE CAR TO THE DEALER AND THEY CAME UP WITH CODE B1018, OCCUPANT SENSOR (UNIT FAIL) PAST CODE. THEY RESET THE LIGHTS AND RECOMMEND CHANGING THE PASSENGER SEAT BOTTOM IF THE LIGHTS RETURNED. THE COST?....$6137 BUT THEY WILL GIV... Read more
Incident date: Sep 12, 2013
VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND RE... Read more
Incident date: Sep 12, 2013
VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND RE... Read more
Incident date: Oct 1, 2013
TL*THE CONTACT OWNS A 2007 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Oct 1, 2013
TL*THE CONTACT OWNS A 2007 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Jan 16, 2015
MY WIFE BROUGHT THIS VEHICLES AND REALLY DIDN'T KNOW THAT IT HAS A LEMON LAW TITLE ON IT, UNTIL WE TOOK IT TO THE DEALER. THE DEALER EXPLAIN WHAT SHE HAS BROUGHT, AND THE DEALER SAY THE VEHICLE HAS NO VALUE, FOR TRADE OR SELL. WE HAVE 18,600 MILES IN EXCELLENT CONDITION, SO WE WOULD LIKE TO EITHER GET A ANOTHER TITLE OR WHAT NEED TO BE FIX SO WE DON'T HAVE TO SUE ANYONE, THAT SHOULD HAD EXPLAIN WH... Read more
Incident date: Dec 31, 2013
TL*THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING, CAUSING IT TO CRACK AND BE STICKY TO THE TOUCH. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INFORMED THE CONTACT WAS THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Nov 19, 2014
CPSC:I1510382A. 2001 INFINITI M37. CONSUMER STATED A PROBLEM WITH THE REAR WINDOW CONTROLS ON THE DRIVERS MASTER ASSEMBLY. *LN THE CONSUMER STATED TWO PIECES OF THE FASCIA PEELED AWAY FROM THE BUTTONS, WHICH CREATED SHARP EDGES THAT CUT THROUGH THE HIS SKIN, WHICH RESULTED IN LACERATIONS.*JB
1 injured
Incident date: Nov 19, 2014
CPSC:I1510382A. 2001 INFINITI M37. CONSUMER STATED A PROBLEM WITH THE REAR WINDOW CONTROLS ON THE DRIVERS MASTER ASSEMBLY. *LN THE CONSUMER STATED TWO PIECES OF THE FASCIA PEELED AWAY FROM THE BUTTONS, WHICH CREATED SHARP EDGES THAT CUT THROUGH THE HIS SKIN, WHICH RESULTED IN LACERATIONS.*JB
1 injured
Incident date: Jan 17, 2014
2014 Q50S SHUT OFF BOTH THE NAVIGATION SCREEN AND THE INTOUCH SCREEN WHICH CONTROLS THE CLIMATE CONTROL, DEFROSTER, RADIO, CABIN LIGHTING SETTINGS, AUTOMATIC WIPER SETTINGS, ETC. IN THE CAR. ONLY WAY TO GET THEM TO RESTART AND FUNCTION WAS TO PULL OVER AND RE-START THE CAR. INFINITI SENT AN ENGINEER TO MY RETAILER AND TOLD ME MY PHONES BLUETOOTH IS NOT COMPATIBLE WITH INTOUCH, NOR THE BLUETOOTH FU... Read more
Incident date: Oct 1, 2014
CHECK ENGINE LIGHT CAME AND MECHANIC CANNOT FIGURE OUT WHY. *TR
Incident date: Mar 31, 2014
IN MARCH OF 2014, WHILE DRIVING OVER 200 MILES TO A CONFERENCE, I BEGAN TO NOTICE THAT MY 2006 INFINITI M35 WAS PULLING ME TO THE LEFT AND TO THE RIGHT. HITTING A BUMP OR A POTHOLE WOULD MAKE IT VERY EASY TO LOSE CONTROL. BEING THAT I WAS IN A DIFFERENT CITY, I WAS NOT FAMILIAR WITH LOCAL AUTOMOTIVE TECHNICIANS TO ASSIST ME IN DETERMINING THE EXACT CAUSE. THIS LED ME TO PURCHASE A WHOLE NEW SET... Read more
Incident date: Apr 8, 2014
DASHBOARD MELTING AND CRACKING. *TR
INFINITI
999R5-AR000
(9999) - EQUIPMENT
Jan 19, 2015
Incident date: Jan 17, 2015
MY WIFE AND I PURCHASED A 2008 INFINITI M35X WHICH IS STILL UNDER A WARRANTY FROM INFINITI AND WAS INSPECTED PRIOR TO US TAKING OWNERSHIP. I DROVE THE CAR AND AFTER TWO DAYS I NOTICED THE CAR PULLING HARD WHEN CHANGING LANES ON THE HIGHWAY. IT DID IT MULTIPLE TIMES DURING A 30 MINUTE TRIP. I AGAIN DROVE THE CAR TODAY AND NOTICED THE ISSUE AGAIN. I HAVE OWNED OVER TEN CARS IN MY LIFE AND NONE HA... Read more
Incident date: Jan 17, 2015
MY WIFE AND I PURCHASED A 2008 INFINITI M35X WHICH IS STILL UNDER A WARRANTY FROM INFINITI AND WAS INSPECTED PRIOR TO US TAKING OWNERSHIP. I DROVE THE CAR AND AFTER TWO DAYS I NOTICED THE CAR PULLING HARD WHEN CHANGING LANES ON THE HIGHWAY. IT DID IT MULTIPLE TIMES DURING A 30 MINUTE TRIP. I AGAIN DROVE THE CAR TODAY AND NOTICED THE ISSUE AGAIN. I HAVE OWNED OVER TEN CARS IN MY LIFE AND NONE HA... Read more
Incident date: Jan 17, 2015
MY WIFE AND I PURCHASED A 2008 INFINITI M35X WHICH IS STILL UNDER A WARRANTY FROM INFINITI AND WAS INSPECTED PRIOR TO US TAKING OWNERSHIP. I DROVE THE CAR AND AFTER TWO DAYS I NOTICED THE CAR PULLING HARD WHEN CHANGING LANES ON THE HIGHWAY. IT DID IT MULTIPLE TIMES DURING A 30 MINUTE TRIP. I AGAIN DROVE THE CAR TODAY AND NOTICED THE ISSUE AGAIN. I HAVE OWNED OVER TEN CARS IN MY LIFE AND NONE HA... Read more