Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 17, 2014
WHILE DRIVING THE CAR AT APPROXIMATELY 30MPH, THE PASSENGER AIRBAG WAS DISABLED BY THE SENSOR INDICATING THAT THE PASSENGER DID NOT WEIGH ENOUGH TO ACTIVATE. THE PASSENGER WEIGHS 200LBS. MY LOCAL DEALERSHIP HAS BEEN CONTACTED ABOUT THE PROBLEM. THE CAR HAS BEEN IN FOR SERVICE FOR THIS SPECIFIC PROBLEMS 4 TIMES SINCE THE CAR WAS PURCHASED. THE AIRBAG SENSOR HAS BEEN REPLACED IN THE PASSENGER SE... Read more
Incident date: Nov 8, 2014
MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND T... Read more
Incident date: Nov 8, 2014
MY JX HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS, THE MOTOR ENGAGED. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT BEFORE THE SET BELTS TIGHTEN. I HAVE ENDED UP IN THE MIDDLE OF AN INTERSECTION A FEW TIMES. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED 5 TIMES IN THE PAST 2 MONTHS. I CALLED INFINITI CONSUMER AFFAIRS AND T... Read more
Incident date: Nov 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE AND ENGINE LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 153,000. UPDATED 12/30/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CAM SENSEOR WAS REPLACED. UPDATED 05/27/2015 *JS
Incident date: Nov 17, 2014
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE AND ENGINE LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 153,000. UPDATED 12/30/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CAM SENSEOR WAS REPLACED. UPDATED 05/27/2015 *JS
Incident date: Oct 1, 2014
CONDENSATION IN THE HEADLIGHT ASSEMBLY, PROBABLY LEAKS/CRACKS IN THE SEALS. *TR
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 13, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS UNABLE TO ENGAGE THE BRAKES AND THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100... Read more
Incident date: Nov 12, 2014
THIS SAFETY CONCERN IS IN REGARDS TO THE BRAKES EVERY TIME I ACCELERATE ON THE BRAKES FROM SPEED THERE IS A VIBRATION CAUSING THE VEHICLE TO JERK. *TR
Incident date: Oct 3, 2013
DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR
Incident date: Nov 5, 2014
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE DRIVERS SIDE HEADLIGHTS WOULD FAIL. IN ADDITION, THE CONTACT STATED THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
Incident date: Nov 5, 2014
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE DRIVERS SIDE HEADLIGHTS WOULD FAIL. IN ADDITION, THE CONTACT STATED THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE DASHBOARD NEAR THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
Incident date: Oct 15, 2014
THE AIR BAG INDICATOR ILLUMINATED ON THE DASHBOARD CONTROL PANEL. UPON INSPECTION AT AN INFINITY DEALERSHIP I WAS TOLD THE CABLE FOR THE AIR BAG NEEDED TO BE REPLACED. THE COST WOULD BE ABOUT $600. THE VEHICLE ONLY HAS APPROXIMATELY 54,000 MILES AND I DO NOT THINK THERE SHOULD BE A MALFUNCTION OF THE AIR BAG. I WAS TOLD THE AIR BAG MAY OR MAY NOT DEPLOY IF IN A WRECK. *TR
Incident date: Oct 13, 2014
I RECENTLY BOUGHT A USED 03 INFINITI G35 COUPE, THE FIRST PROBLEM THAT I FOUND IS THAT WHEN REFUELING THE CAR SHUTS THE GAS PUMP NOZZLE OFF ABOUT EVERY 20-30 AND HAPPENS EVERY TIME I REFUEL REGARDLESS OF WHAT GAS STATION I GO TO. THE SECOND PROBLEM IS THE BRAKES IT'S HAPPENED TO ME TWICE IN THE LAST MONTH, BOTH TIMES WERE DRIVING SLOW AROUND 5-10MPH IN THE MORNING WHEN IT'S COLD REGARDLESS IF I LE... Read more
Incident date: Oct 13, 2014
I RECENTLY BOUGHT A USED 03 INFINITI G35 COUPE, THE FIRST PROBLEM THAT I FOUND IS THAT WHEN REFUELING THE CAR SHUTS THE GAS PUMP NOZZLE OFF ABOUT EVERY 20-30 AND HAPPENS EVERY TIME I REFUEL REGARDLESS OF WHAT GAS STATION I GO TO. THE SECOND PROBLEM IS THE BRAKES IT'S HAPPENED TO ME TWICE IN THE LAST MONTH, BOTH TIMES WERE DRIVING SLOW AROUND 5-10MPH IN THE MORNING WHEN IT'S COLD REGARDLESS IF I LE... Read more
Incident date: Nov 11, 2014
I HAVE A 2005 NISSAN INFINITY QX56 AND HAD THE BRAKE LIGHT COME ON YESTERDAY FOLLOWED BY THE LIMITED BRAKING, SHUTTERING AND PULSING OF THE BRAKE PEDAL.. ALMOST HIT A CAR. MAYBE BECAUSE OF FAULTY AND DEFECTIVE DELTA STROKE SENSOR. *TR
Incident date: Oct 31, 2014
I HAVE BEEN THE OWNER OF THIS VEHICLE SINCE JUNE OF 2014 AND PURCHASED IT WITH 53K MILES. THE UNDERBODY HAS SUBSTANTIAL RUST FOR THE AGE OF THE VEHICLE. THIS RUST HAS SEIZED THE ALIGNMENT BOLTS IN THE REAR OF THE VEHICLE AND IT CANNOT BE PROPERLY ALIGNED WITHOUT MAJOR REPAIRS(IN EXCESS OF $1500). A VEHICLE OF THIS AGE SHOULD NOT HAVE CORROSION TO THE EXTENT THAT A REAR END ALIGNMENT IS NOT POS... Read more
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2013 INFINITI G37X. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
Incident date: Apr 1, 2014
THE DASHBOARD IS SEVERELY CRACKING AT ALL SPEAKERS. THE VEHICLE HAS BEEN GARAGE PARKED SINCE ORIGINAL PURCHASE AND WE ARE THE ORIGINAL OWNERS. POOR QUALITY MATERIALS OR CONSTRUCTION. *TR
Incident date: Nov 5, 2014
DRIVERS SIDE SEAT AND CONSOLE WAS TOUCHING. BEEN THAT WAY 2 WEEKS. TODAY , IT JUST COLLAPSED WHEN I SAT DOWN.WAS DARK, COULDN'T TELL WHAT WAS GOING ON WITH SEAT. I HAPPENED TO BE JUST GETTING INTO TO CAR AND START. IF I WOULD HAVE BEEN GOING FASTER, WITH TRAFFIC. .THIS COULD HAVE BEEN A WRECK OR SOMETHING BAD.WHEN IT COLLAPSED , SEAT JUST DROPPED DOWN QUICK! THIS IS OBVIOUSLY A PROBLEM WITH THESE ... Read more
Incident date: Nov 6, 2014
MY VEHICLE IS ON THE LIST FOR AIRBAG DEFECT BUT NOT ON THE LIST FOR REPLACEMENT. YOU STATE THAT REPLACEMENT IS CENTERED IN REGIONS WITH WARM TEMPERATURE THAT CAUSE THE AIRBAGS TO DEPLOY WITHOUT WARNING THAT IN ITSELF DOESN'T MAKE SENSE BECAUSE THE MAIN REASON FOR THE RECALL IS BECAUSE PIECES OF METAL FRAGMENTS ARE DEPLOYED WHEN THE AIRBAG MISFIRES AND PEOPLE HAVE DIED BECAUSE THOSE SHARP FRAGMENTS... Read more
Incident date: Nov 5, 2013
AFTER ALIGNMENT AND BALANCE STEERING STILL VIBRATE. *TR
Incident date: Nov 5, 2013
AFTER ALIGNMENT AND BALANCE STEERING STILL VIBRATE. *TR
Incident date: Jan 1, 2009
MY DASH HAS THE EXACT SAME CONDITIONS AS DESCRIBED IN THE NEWS CHANNEL LINK BELOW. MY CAR IS A 2007. FROM 2005 UNTIL JUST RECENTLY IN 2014 I TRAVELED FOR WORK M-F, AND WHEN I DID MY CAR WAS PARKED IN MY GARAGE. YET STILL, MY DASH APPEARS TO BE MELTING. HTTP://WWW.ABCACTIONNEWS.COM/MONEY/CONSUMER/TAKING-ACTION-FOR-YOU/TWO-NEW-LAWSUITS-HAVE-BEEN-FILED-AGAINST-CAR-MAKERS-OVER-MELTING-DASHB... Read more
Incident date: Nov 3, 2014
I HAVE A 2004 QX56 AND LIKE MANY OF YOU, I MA HAVING THE SAME ISSUE WITH MY BRAKES. THE BRAKE LIGHT WILL COME ON AND WHEN I PRESS THE BRAKE THEIR IS A GRINDING SOUND AND IT IS VERY DIFFICULT TO STOP. I TURNED THE TRUCK OFF AND RESTARTED IT AND THE LIGHT WENT OUT AND YOU COULDN'T TELL THAT ANYTHING WAS WRONG. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS MY ROTORS AND THEY "THINK" THE BRAKE BOOSTER. ... Read more
Incident date: Nov 12, 2013
MY ENGINE CONSUMES OIL, 2 QUARTS/1000 MILES . I AM THE 3RD OWNER AND I HAVE JUST RECENTLY BEEN INFORMED OF AN OIL CONSUMPTION RECALL BACK IN 2008. *TR
INFINITI
M35 HYBRID
(2013) — ELECTRICAL SYSTEM
Nov 4, 2014
Incident date: Oct 29, 2013
TL* THE CONTACT OWNS A 2013 INFINITI M35 HYBRID. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ONLY WAY TO RESTART THE VEHICLE WAS BY SHIFTING INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM) NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE... Read more
Incident date: Nov 5, 2013
INOPERATIVE FUEL SENSOR , INDICATES HALF A TANK WHEN IT IS FULL, IT THEN SLOWLY RISES TO FULL AND THEN BACK DOWN TO EMPTY, CAUSING THE LOW FUEL LIGHT TO COME ON. AT TIMES IT INDICATES A FULL TANK WHEN IT IS NOT .I HAVE CONTACTED INFINITI ABOUT THIS ISSUE BECAUSE I HAVE RAN OUT OF FUEL, THIS IS A SAFETY ISSUE. I WAS TOLD THAT THE RECALLS ARE SET ACCORDING TO THE VIN. AT THE MOMENT THERE AREN'T ANY... Read more
Incident date: Oct 17, 2012
SINCE TWO YEARS MY DASHBOARD STARTED FOAMING WITH AIR BUBBLES,AT THE BEGINNING IT WAS SMALL FEW AIR BUBBLES BUT NOW IT IS SPREADING ALL OVER THE DASHBOARD. I HAVE NEVER SEEN THIS KIND OF DEFECT. I DON'T EVEN KNOW WHETHER IT IS HEALTHY TO DRIVE THIS KIND OF CAR. CONTACTED INFINITY AND BBB WITH NEGATIVE RESPONSE. THE RESPONSE WAS SINCE IT IS OVER 8 YEARS THEY WILL NOT REPLACE IT. IF IT IS ACKNOWLEDG... Read more
Incident date: Oct 31, 2014
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED REPROGRAMMING THE ECM AND THE TCM SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED... Read more
Incident date: Oct 31, 2014
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED REPROGRAMMING THE ECM AND THE TCM SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED... Read more
Incident date: Nov 14, 2013
I LEASED THIS 2014 QX60 ON 10/23/2013. WITHIN THE FIRST TWO WEEKS WE NOTICED THAT THE "AIRBAG OFF" LIGHT WOULD GO ON WHILE MY WIFE WAS IN THE FRONT SEAT. IT WOULD COME ON FOR SEVERAL MINUTES THEN GO OFF. THIS OCCURRED RANDOMLY AND WOULD OCCUR DAYS APART. WE TOOK THE VEHICLE TO THE DEALER AND THEY ADJUSTED THE SENSITIVITY. THE ISSUE STARTED BACK A MONTH LATER AND WE TOOK THE VEHICLE BACK ON 2/... Read more
Incident date: Oct 25, 2014
VEHICLE HAS AN OIL CONSUMPTION ISSUE. PREVIOUS OWNERS HAVE OWNED THE CAR WITH UNDER 100K MILES AND ALWAYS HAVE HAD OIL CONSUMPTION PROBLEMS WITH THE CAR. CURRENTLY THE VQ35DE ENGINE CONSUMES ABOUT 2 QUARTS OF OIL EVERY 2 WEEKS/300 MILES..THE CAR IS ALWAYS UNDER LIGHT LOAD. CAR RARELY EVER SEES HARD ACCELERATION OR HIGH RPMS. PREVIOUS OWNER WARNED ME OF THE OIL CONSUMPTION PROBLEM WHICH THEY DEALT... Read more
Incident date: Oct 25, 2014
I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING O... Read more
1 injured
Incident date: Sep 26, 2014
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. CHECKED WITH INFINITI AND VIN DOESN'T FALL UNDER ANY RECALL. GETTING THE SENSOR REPLACED UNDER THE EXTENDED WARRANTY. SEEING SIMILAR COMPLAINTS FROM OTHER OWNERS. *TR
Incident date: Feb 24, 2014
AFTER 4 DAYS WE BOUGHT A NEW QX60 2014 THE PASSENGER FRONT DOOR DOES NOT OPEN FROM OUTSIDE OR INSIDE A FEW DAYS AFTER THE DEALER SOLVED THE PROBLEM BUT NOW AFTER 8 MONTHS THIS HAPPEN AGAIN. HOW MANY TIMES HAVE TO REPAIR IT? *TR
Incident date: Jul 7, 2014
THE BRAKES GET HARD AND CANNOT STOP QUICKLY. IT GRINDS AND HAVE TO PARK AND CUT THE ENGINE OFF FOR A FEW MINUTES THEN IT WORKS AGAIN. ALMOST CAUSED A FATAL ACCIDENT. THIS IS DEFINITELY A FACTORY DEFECT DUE TO LOTS OF OWNERS ON THE NET HAVING THE EXACT SAME PROBLEM. THERE IS NO INDICATION WHEN IT ABOUT TO HAPPEN. IT HAPPENED AT LEAST THREE TIMES SINCE BUYING THIS VEHICLE USED FOR MY WIFE. THIS PROB... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI QX56. WHILE ENGAGING THE BRAKES, THE ABS LIGHT ILLUMINATED AND AN UNKNOWN NOISE EMITTED FROM UNDER THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE BRAKES AND ROTORS WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ... Read more
Incident date: Oct 28, 2014
UNDER MODERATE BRAKING THE DRIVER SEAT BROKE LOOSE AND SLID FORWARD A FEW INCHES WHICH AFFECTED MY ABILITY TO SAFELY AND EFFECTIVELY BRAKE THE VEHICLE. THE DEALER INFORMED ME THAT THEY ARE VERY FAMILIAR WITH THIS PROBLEM AND THAT THIS IS CAUSED BY DEFECTIVE WELDS ON THE SEAT ASSEMBLY FOR WHICH NO RECALL HAS EVER BEEN ISSUED, DESPITE A SIZEABLE NUMBER OF AFFECTED VEHICLES. TO REPLACE THE BROKEN SEA... Read more
Incident date: Oct 26, 2014
THE VEHICLE BEGAN MAKING A REPETITIVE THUMPING SOUNDS THAT WAS MORE FREQUENT AS SPEED INCREASED AND LESS FREQUENT WHEN SPEED DECREASED. ALL TIRES WERE CHECKED FOR DEBRIS OR DEFECTS AND NONE WAS FOUND. TOOK TO DEALERSHIP AND WAS ADVISED THE FRONT DIFFERENTIAL FAILED. THE VEHICLE IS NOT DRIVABLE, WE ARE AWAITING REPAIR. WE ARE NOW AFRAID TO GET THE VEHICLE BACK. THIS IS THE 5TH OR 6TH TIME THA... Read more
Incident date: Nov 1, 2013
ALL SWITCHES FOR RADIO, HORN ONLY WORK WHEN STEERING WHEEL IS IN APPROXIMATELY 180 DEGREE POSITION. IN NORMAL DRIVING POSITION, NO HORN OR OTHER STEERING MOUNTED CONTROLS FUNCTION. *TR
Incident date: Nov 1, 2013
ALL SWITCHES FOR RADIO, HORN ONLY WORK WHEN STEERING WHEEL IS IN APPROXIMATELY 180 DEGREE POSITION. IN NORMAL DRIVING POSITION, NO HORN OR OTHER STEERING MOUNTED CONTROLS FUNCTION. *TR
Incident date: Sep 2, 2014
AIRBAG WARNING LIGHT BEGAN FLASHING. DEALERSHIP SAYS THERE IS A PROBLEM WITH DRIVER SIDE. $1500 TO REPAIR EVEN THOUGH THE AIRBAGS HAVE NEVER DEPLOYED. *TR
Incident date: Jun 2, 2014
RADIO, CD, AND A/C CONTROL CONSOLE DO NOT WORK. ALSO THE DASHBOARD CRACKED. I CALLED INFINITI AND I WAS TOLD NO RECALL HAD BEEN ISSUE. I'M EXTREMELY DISAPPOINTED BY THIS BRAND. I WILL TAKE MY BUSINESS TO HONDA WHO MAKE BETTER QUALITY CARS. *TR
Incident date: Jun 2, 2014
RADIO, CD, AND A/C CONTROL CONSOLE DO NOT WORK. ALSO THE DASHBOARD CRACKED. I CALLED INFINITI AND I WAS TOLD NO RECALL HAD BEEN ISSUE. I'M EXTREMELY DISAPPOINTED BY THIS BRAND. I WILL TAKE MY BUSINESS TO HONDA WHO MAKE BETTER QUALITY CARS. *TR
Incident date: Oct 22, 2014
FUEL GAUGE READS INACCURATELY CAUSING VEHICLE TO RUN OUT OF FUEL. VERY COMMON PROBLEM ON THIS MODEL ACROSS THE YEARS OF 2003 - 2006. NISSAN HAS ADDRESSED THE PROBLEM WITH SOME OF THEIR MODELS, BUT NOT ALL. IF VEHICLE RUNS OUT OF FUEL, IT CAN DISABLE THE VEHICLE CAUSING INCREASED STEERING EFFORT AND POSSIBLY A CRASH. *TR
Incident date: Oct 1, 2013
THE SEATBELT ON THE DRIVER SIDE WILL TIGHTEN UP ACROSS NECK AND CHEST WHEN DRIVER ASSIST CONTROLS GO OFF AT WILL WHEN CAR IS COMING TO A STOP OR WHEN CAR IS BEING DRIVEN ON UNEVEN OR BUMPY ROADS. THE SEATBELT CHOKES ME AS THOUGH I AM IN AN ACCIDENT. I HAVE PICTURES OF THE INJURY ON MY CHEST. IN JULY, AFTER THE SEATBELT DID THIS, I STARTED HAVING PROBLEMS ON THE LEFT SIDE OF MY NECK. IT WAS VER... Read more
1 injured
Incident date: Oct 13, 2014
MY SOLENOID SWITCH WENT BAD ON ME AND NEEDED TO BE REPLACED, TOOK IT TO THE INFINITI DEALERSHIP AND THEY CORRECTED THE PROBLEM SO I THOUGHT UNTIL OCT 13 WHEN I KEPT HEARING THIS NOISE COMING FROM MY HOOK LIKE A SQUEALING NOISE.. TOOK IT BACK TO THE DEALERSHIP AND FOUND OUT IT WAS THE TIMING CHAIN, WHICH I WAS TOLD HAD NOTHING TO DO WITH THE SOLENOID SWITCH THAT WAS PREVIOUSLY FIXED.. FOUND OUT THA... Read more