Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 4, 2015
3RD BRAKE LIGHT WORKS INTERMITTENTLY. *TR
Incident date: Mar 4, 2015
MY 2005 INFINITI G35 UNEXPECTEDLY SHUT OFF WHILE I WAS DRIVING IT TODAY. THANKFULLY, I WAS NOT ON THE FREEWAY AT THE TIME. THE SERVICE ENGINE SOON, VDC OFF, AND SLIP LIGHTS ALL CAME ON. I TRIED TO RESTART THE CAR, AND ONLY AFTER MULTIPLE ATTEMPTS (ABOUT FIVE) DID THE CAR START, AND I WAS ABLE TO PARK IN A SAFE PLACE. SOMETHING VERY SIMILAR HAPPENED WITH THIS CAR IN JULY 2010. AFTER THE JULY 2010 I... Read more
Incident date: Mar 4, 2015
MY 2005 INFINITI G35 UNEXPECTEDLY SHUT OFF WHILE I WAS DRIVING IT TODAY. THANKFULLY, I WAS NOT ON THE FREEWAY AT THE TIME. THE SERVICE ENGINE SOON, VDC OFF, AND SLIP LIGHTS ALL CAME ON. I TRIED TO RESTART THE CAR, AND ONLY AFTER MULTIPLE ATTEMPTS (ABOUT FIVE) DID THE CAR START, AND I WAS ABLE TO PARK IN A SAFE PLACE. SOMETHING VERY SIMILAR HAPPENED WITH THIS CAR IN JULY 2010. AFTER THE JULY 2010 I... Read more
Incident date: Jan 14, 2015
THE VEHICLE'S DASHBOARD IS MELTING, STICKY, GOOEY PROJECTING A BLINDING GLARE ON THE WINDSHIELD. *TR
Incident date: Jan 14, 2015
THE VEHICLE'S DASHBOARD IS MELTING, STICKY, GOOEY PROJECTING A BLINDING GLARE ON THE WINDSHIELD. *TR
Incident date: Mar 9, 2011
TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE DRIVER SEAT LEANED TO THE LEFT WHILE OCCUPIED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SEAT RAIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. UPDATED 4/15/15*CN
Incident date: Jan 7, 2015
MY CAR RAN OUT OF GAS ON THE FREEWAY. THE FUEL GAUGE STILL READ 1/4. I HAVE NOTICED THIS SEVERAL TIMES, THAT I KNOW I AM NEAR EMPTY BASED ON MILEAGE BUT MY GAS GAUGE STILL READS 1/4. I FOUND A RECALL ON-LINE THAT STATES THAT THIS CAR IS AFFECTED BUT WHEN I CONTACT NISSAN NA AND MY DEALER, BOTH SAY, BASED ON MY VIN, THERE IS NO RECALL. THIS IS WHAT I FOUND ONLINE: RECALL ID # 68281 - FUEL SY... Read more
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Incident date: Oct 25, 2013
THE FRONT PASSENGER " AIRBAG OFF " LIGHT CAME ON WHILE ADULT WEIGHING 140 LBS. WAS SITTING IN FRONT PASSENGER SEAT & STAYED ON WHILE CAR WAS BEING DRIVEN. THIS INCIDENT HAS HAPPENED AT LEAST 15 TIMES. I HAVE OVER 8 VIDEO DOCUMENTS OF THE OCCURRENCE & HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP AT LEAST 7 TIMES TO ADDRESS THIS ISSUE. THE SERVICE DEPT. HAS PERFORMED OCCUPANCY SENSOR REPROGRAMMING ... Read more
Incident date: May 21, 2014
I WAS STOPPED IN TRAFFIC, AND AFTER MOVING OFF ABOUT 10 YARDS, THE ENGINE STALLED WITHOUT WARNING AND ALL THE POWER EQUIPMENT STOPPED WORKING. I PUT THE VEHICLE IN PARK AND RESTARTED WITH NO PROBLEM. THIS PROBLEM HAS RECURRED INTERMITTENTLY MORE THAN 10 TIMES SINCE THEN, USUALLY WHILE STOOPED IN TRAFFIC, OR MOVING OUT OF A PARKING LOT. I HAVE CALLED INFINITI CUSTOMER SERVICE, BUT THEY DENY ALL ... Read more
Incident date: Feb 27, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE STALLED AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICL... Read more
Incident date: Sep 11, 2014
THIS VEHICLE'S RADIO AND TEMPERATURE CONTROLS DO NOT WORK! I CAN'T BELIEVE THE NUMBER OF COMPLAINTS ABOUT THIS ISSUE. I'VE TALKED TO KNOWLEDGEABLE PEOPLE ABOUT THIS AND ALL HAVE SAID THAT THIS ISSUE IS A BAD/DEFECTIVE BOARD. I WILL NEVER PURCHASE A NISSAN OR INFINITI PRODUCT AGAIN!
Incident date: Feb 20, 2015
SEVERE VEHICLE AND STEERING WHEEL VIBRATION WHEN MODERATE TO HEAVY BRAKING AT SPEEDS OVER 40 MPH. MODERATE VIBRATION IN STEERING WHEEL DURING NORMAL DRIVING ON SEMI-ROUGH SURFACES. AFTER INSPECTION, IT WAS DETERMINED THAT THE ENTIRE RACK & PINION ASSEMBLY HAD ABOUT ONE INCH OF PLAY AND REQUIRED REPLACEMENT. MANUFACTURER HAS RELEASED A TSB CONCERNING THIS ISSUE.
Incident date: Feb 20, 2015
SEVERE VEHICLE AND STEERING WHEEL VIBRATION WHEN MODERATE TO HEAVY BRAKING AT SPEEDS OVER 40 MPH. MODERATE VIBRATION IN STEERING WHEEL DURING NORMAL DRIVING ON SEMI-ROUGH SURFACES. AFTER INSPECTION, IT WAS DETERMINED THAT THE ENTIRE RACK & PINION ASSEMBLY HAD ABOUT ONE INCH OF PLAY AND REQUIRED REPLACEMENT. MANUFACTURER HAS RELEASED A TSB CONCERNING THIS ISSUE.
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Feb 25, 2015
Incident date: Apr 6, 2014
SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE... Read more
Crash
INFINITI
QX60 HYBRID
(2014) - UNKNOWN OR OTHER
Feb 25, 2015
Incident date: Apr 6, 2014
SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE... Read more
Crash
INFINITI
QX60 HYBRID
(2014) - ELECTRICAL SYSTEM
Feb 25, 2015
Incident date: Apr 6, 2014
SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE... Read more
Crash
Incident date: Feb 24, 2015
DAS STEERING FAILED AGAIN. THIS WAS RECALLED SEVERAL TIMES IN 2013-2014 FOR THE SAME PROBLEM. DEALER AND MANUFACTURER "RECTIFIED" PROBLEM 3 TIMES. STEERLNG SEIZES UP WHEN TEMPERATURES FALL BELOW 0 DEGREES. STEERING FAILURE AND CHASSIS FAILURE COME ON. CAR REQUIRED TOWING TO DEALER EACH TIME LAST YEAR. I WAS ABLE TO GET IT TO THE DEALER THIS TIME, WITH DIFFICULTY, NO POWER STEERING AND STEERI... Read more
Incident date: Feb 2, 2015
SEVERAL TIMES A MONTH THIS OCCURS. FROM A STANDSTILL, I PRESS THE ACCELERATOR TO TURN INTO TRAFFIC, AND AFTER THE CAR INITIALLY MOVES FORWARD, THE CAR APPEARS TO SLIP OUT OF GEAR EVEN THOUGH IT SHOWS THAT IT'S IN DRIVE. THE ENGINE RPMS REV WITH THE ACCELERATOR PRESSED, BUT THE CAR WILL NOT ACCELERATE OR MOVE. LIFTING UP AND RE-PRESSING THE ACCELERATOR ONLY MAKES THE TACHOMETER RPMS REV UP, BUT AFT... Read more
Incident date: Feb 21, 2015
WHEN DRIVING SLOW, 5 TO 15 MPH MERGING ONTO BUSY INTERSTATE 84 HIGHWAY WITHOUT WARNING THE BATTERY LIGHT, AND BRAKE LIGHT WILL COME ON AND ENGINE SHUTS OFF. THE CAR LIGHTS, RADIO STILL WORK. PUT THE CAR IN PARK START THE ENGINE AND ITS STARTS UP AS NORMAL. THIS CAR HAS GONE TO THE DEALER, AND 2 OTHER SHOPS 800.00 LATER ITS STILL HAVING A STALLING ISSUE. I HAVE A 4 YEAR OLD AND THIS ISSUE SCARES ME... Read more
Incident date: Feb 21, 2015
WHEN DRIVING SLOW, 5 TO 15 MPH MERGING ONTO BUSY INTERSTATE 84 HIGHWAY WITHOUT WARNING THE BATTERY LIGHT, AND BRAKE LIGHT WILL COME ON AND ENGINE SHUTS OFF. THE CAR LIGHTS, RADIO STILL WORK. PUT THE CAR IN PARK START THE ENGINE AND ITS STARTS UP AS NORMAL. THIS CAR HAS GONE TO THE DEALER, AND 2 OTHER SHOPS 800.00 LATER ITS STILL HAVING A STALLING ISSUE. I HAVE A 4 YEAR OLD AND THIS ISSUE SCARES ME... Read more
Incident date: Feb 21, 2015
WHEN DRIVING SLOW, 5 TO 15 MPH MERGING ONTO BUSY INTERSTATE 84 HIGHWAY WITHOUT WARNING THE BATTERY LIGHT, AND BRAKE LIGHT WILL COME ON AND ENGINE SHUTS OFF. THE CAR LIGHTS, RADIO STILL WORK. PUT THE CAR IN PARK START THE ENGINE AND ITS STARTS UP AS NORMAL. THIS CAR HAS GONE TO THE DEALER, AND 2 OTHER SHOPS 800.00 LATER ITS STILL HAVING A STALLING ISSUE. I HAVE A 4 YEAR OLD AND THIS ISSUE SCARES ME... Read more
Incident date: Feb 8, 2015
DRIVER'S SEAT SLIDES FORWARD ABOUT 1/2 INCH WHEN BRAKING, THEN SLIDES BACK WHEN ACCELERATING. JUST BOUGHT THE CAR, EVERYTHING ELSE IS GOOD. NEVER EXPECTED A CHRONIC AND DANGEROUS SEAT PROBLEM LIKE THIS ON A HIGH END LUXURY VEHICLE. IT SEEMS MANY OTHER M35/45 OWNERS HAVE THE SAME PROBLEM. IT IS RIDICULOUS THERE IS NOT A RECALL FOR THE SAFETY HAZARD. *TR
Incident date: Oct 4, 2014
I BOUGHT A 2010 INFINITI M35X FROM A HONDA DEALER WITH 80000 MILES. DURING THE FIRST HIGHWAY TRIP I FOUND OUT THAT IT'S TOO HARD TO KEEP THIS VEHICLE WITHIN THE DRIVING LANE WITHOUT CONSTANT STEERING ADJUSTMENTS. THE CAR MOVES TO ONE SIDE OR THE OTHER IF THE ROAD IS NOT PERFECT. ALSO IF I TOOK MY EYES OFF THE ROAD FOR A SPLIT SECOND I COULD RISK LEAVING MY LANE. THIS IS A VERY UNSETTLING DRIVING E... Read more
Incident date: Dec 10, 2014
TOOK CAR IN TO HAVE PASSENGER AIRBAG HARNESS REPLACED PER RECALL. WHILE IN THE SHOP, A CRITICAL CONCERN WAS NOTED THAT THE DRIVER AIRBAG MODULE AND SPIRAL CABLE FAILED AND NEEDED TO BE REPLACED AT A COST TO THE VEHICLE OWNER OF $1,434. NISSAN CUSTOMER SERVICE WAS CONTACTED AND REFUSED TO PAY FOR THE PART REPLACEMENT. THE AIRBAG LIGHT IS ILLUMINATED ON THE DASH AND I WAS TOLD THAT UNTIL THE AIRB... Read more
Incident date: Feb 2, 2015
I HAVE A 2007 INFINITI M35X AND HAVE NOTICED A PRONOUNCED PROBLEM THAT I RECENTLY LEARNED IS TERMED "TRAMLINING". I HAVE NOTICED THE PROBLEM MOSTLY AT HIGHWAY SPEEDS ON THE INTERSTATE. WHEN I CHANGE LANES, AS THE CAR MOVES TO THE CENTER OF THE LANE THAT I AM COMING FROM THERE IS A VERY DISTINCT PULL ON THE STEERING WHEEL AND FEEL AS THOUGH THE CAR IS COMING OUT OF A RUT. AS THE CAR COMPLETES THE M... Read more
Incident date: Feb 2, 2015
I HAVE A 2007 INFINITI M35X AND HAVE NOTICED A PRONOUNCED PROBLEM THAT I RECENTLY LEARNED IS TERMED "TRAMLINING". I HAVE NOTICED THE PROBLEM MOSTLY AT HIGHWAY SPEEDS ON THE INTERSTATE. WHEN I CHANGE LANES, AS THE CAR MOVES TO THE CENTER OF THE LANE THAT I AM COMING FROM THERE IS A VERY DISTINCT PULL ON THE STEERING WHEEL AND FEEL AS THOUGH THE CAR IS COMING OUT OF A RUT. AS THE CAR COMPLETES THE M... Read more
Incident date: Jul 10, 2013
ENTIRE DASHBOARD BUBBLED/BLISTERED ALL IN ONE DAY. CONTACTED INFINITI AND WAS TOLD THIS PROBLEM WAS NOT COVERED. - THE PROBLEM IS THE REFLECTION FROM THE BLISTERING. *TR
Incident date: Feb 19, 2015
BASICALLY, THE DRIVER'S SEAT MOVES FREELY WHEN SLAPPING THE BRAKES OR ACCELERATE. I ALSO HAVE CHECKED THE SEAT MOTOR BEFORE BECAUSE THE SEAT DOESN'T MOVE UPWARDS AND DOWNWARDS. THE TECHNICIAN TOLD ME THAT THE MOTOR WORKS BUT THE TRACK OF THE SEAT NEEDS TO BE FIXED. I LOOKED UP TO MANY COMPLAINTS ABOUT THE SAME PROBLEM. IT SEEMS A FACTORY DEFECT. PLEASE LET ME KNOW IF THIS IS A FACTORY DEFECT OR ... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Incident date: Feb 15, 2015
PULLING TO A STOP AND HEARD A NOISE AND STEERING WHEEL PULLED AWAY FROM COLUMN. *TR
Incident date: Sep 3, 2014
AS I WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN MY CAR DIED SUDDENLY. I WASN'T SURE WHAT WAS HAPPENING. SINCE IT STARTED UP IMMEDIATELY I DIDN'T REALLY THINK ANYTHING OF IT. SINCE THE CHECK ENGINE LIGHT STAYED ON, I BROUGHT IT IN TO MY MECHANIC AND HE CHECKED IT OUT AND THOUGHT HE HAD FIXED THE ISSUE. I HAD NO ISSUES FOR A SHORT PERIOD OF TIME. WHEN IT HAPPENED THE SECOND TIME AND I ... Read more
Incident date: Sep 3, 2014
AS I WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN MY CAR DIED SUDDENLY. I WASN'T SURE WHAT WAS HAPPENING. SINCE IT STARTED UP IMMEDIATELY I DIDN'T REALLY THINK ANYTHING OF IT. SINCE THE CHECK ENGINE LIGHT STAYED ON, I BROUGHT IT IN TO MY MECHANIC AND HE CHECKED IT OUT AND THOUGHT HE HAD FIXED THE ISSUE. I HAD NO ISSUES FOR A SHORT PERIOD OF TIME. WHEN IT HAPPENED THE SECOND TIME AND I ... Read more
Incident date: Feb 2, 2015
VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR
Incident date: Feb 2, 2015
VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR
Incident date: May 8, 2012
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. I JUST RECEIVED MY THIRD DENIAL TO MY THIRD WRITTEN REQUEST TO INFINITI CONSUMER AFFAIRS TO REPLACE MY BUBBLING DASHBOARD. I INITIALLY CONTACTED THE DEALER IN 2012 WHEN I HEARD ABOUT A DASHBOARD RECALL. I WAS INFORMED MY SPECIFIC VEHICLE WAS NOT PART OF THE RECALL. I WAS ALSO TOLD ABOUT A WARRANTY EXTENSION THAT MAY HAVE CARE... Read more
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
Incident date: May 23, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Incident date: May 23, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Incident date: Feb 12, 2015
VEHICLE DASHBOARD IS CRACKED IN VARIOUS AREAS. ABOUT A MONTH AGO I STARTED NOTICING CRACKS CLOSE TO THE EDGE OF THE DASH WHERE THE DOOR AND THE DASH MEETS. CRACKS CAN BE FOUND AROUND THE A/C VENTS, ABOVE THE LCD DISPLAY, AND ON THE LOWER RIGHT SIDE NEXT TO THE LCD DISPLAY. THE VEHICLE IS GARAGED KEPT AND DRIVEN ONLY A COUPLE OF TIMES DURING THE WEEK SO, I'M EVEN MORE DISAPPOINTED HOW POORLY THE D... Read more
Incident date: Apr 14, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE ... Read more
Incident date: Apr 14, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE ... Read more
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR