Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 1, 2013
STICKY AND SHINY DASHBOARD - MY DASHBOARD HAS BECOME EXTREMELY STICKY AND SHINY. STICKY TO THE POINT THAT IT SEEMS TO BE MELTING. SHINY TO THE POINT THAT MAKES IT DIFFICULT TO DRIVE DUE TO THE GLARE COMING OFF OF THE DASHBOARD. SUNGLASSES DO NOT EVEN HELP WITH THE GLARE. THE MATERIAL AROUND THE STEERING WHEEL HAS BECOME WILTED. THIS ALL STARTED ABOUT A YEAR AGO AND IS GETTING WORSE. *TR
Incident date: Oct 24, 2014
TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR
Incident date: Oct 24, 2014
TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR
Incident date: Oct 24, 2014
TIRE TREAD WORE VERY EARLY. UNSAFE AT 19,0000. ON A NEW VEHICLE. THE WINDSHIELD WIPERS FAILED AT 20,000 MILES. *TR
Incident date: Dec 6, 2011
ALL OF MY DOOR LOCKS DON'T WORK. I HAVE SHORT ARMS AND CAN'T UNLOCK MY DOORS. FIRST IT ONLY DID EVERY NOW AND THE. THEN ONE DOOR STOP WORKING NOW ALL FOUR DOOR LOCKS DON'T WORK. *TR
Incident date: Nov 5, 2014
TL* THE CONTACT OWNS A 2014 INFINITY QX80. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL FROM THE ENGINE GASKETS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,000.
Incident date: Dec 10, 2014
BOTH SUN VISORS HAVE MIRRORS WITH LIGHT WHEN COVER IS OPENED. THE DRIVER SIDE LAMP FOR THE SUN VISOR STOPPED WORKING. IT CREATED A SHORT INSIDE THE SUN VISOR POSSIBLE FROM THE OPTION OF BEING ABLE TO EXTEND THE SUN VISOR ARM BACK AND FORTH TO BLOCK SUN FROM THE SIDE. THE WIRES INSIDE MAY HAVE WORE OUT OR SOMEHOW GOT CONNECTED. THIS CREATED A SHORT IN THE SYSTEM AND FUSE UNDER ROOM LAMP WHICH CONT... Read more
Incident date: Dec 10, 2014
BOTH SUN VISORS HAVE MIRRORS WITH LIGHT WHEN COVER IS OPENED. THE DRIVER SIDE LAMP FOR THE SUN VISOR STOPPED WORKING. IT CREATED A SHORT INSIDE THE SUN VISOR POSSIBLE FROM THE OPTION OF BEING ABLE TO EXTEND THE SUN VISOR ARM BACK AND FORTH TO BLOCK SUN FROM THE SIDE. THE WIRES INSIDE MAY HAVE WORE OUT OR SOMEHOW GOT CONNECTED. THIS CREATED A SHORT IN THE SYSTEM AND FUSE UNDER ROOM LAMP WHICH CONT... Read more
Incident date: Dec 10, 2014
BOTH SUN VISORS HAVE MIRRORS WITH LIGHT WHEN COVER IS OPENED. THE DRIVER SIDE LAMP FOR THE SUN VISOR STOPPED WORKING. IT CREATED A SHORT INSIDE THE SUN VISOR POSSIBLE FROM THE OPTION OF BEING ABLE TO EXTEND THE SUN VISOR ARM BACK AND FORTH TO BLOCK SUN FROM THE SIDE. THE WIRES INSIDE MAY HAVE WORE OUT OR SOMEHOW GOT CONNECTED. THIS CREATED A SHORT IN THE SYSTEM AND FUSE UNDER ROOM LAMP WHICH CONT... Read more
Incident date: Dec 10, 2014
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AND THE AIR BAGS DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED CUTS BY GLASS FRAGMENTS FROM THE AIR BAG. A POLICE REPORT WAS FILED AND THE CONTACT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. TH... Read more
Crash
1 injured
Incident date: Oct 4, 2010
THE DASH OF MY CAR IS IN VERY POOR CONDITIONS, AND REPLACED IT ONCE AND CONTINUOUS PASSIN THIS ENTIRE MELTED AND CAUSED ME ITCHING. *TR
Incident date: May 14, 2014
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE PASSENGER SIDE HEADLIGHT FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE PASSENGER SIDE HEADLIGHT WAS REPLACED. IN ADDITION, THE DRIVER SIDE HEADLIGHT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Incident date: Nov 21, 2014
THIRD BRAKE LIGHT HAS FAILED ON MY 2004 INFINITI G35 SEDAN, NON SPOILER MODEL AND HAVE NOT BEEN ABLE TO FIGURE OUT WHAT IS WRONG. I HAVE HEARD OF MANY OTHERS COMPLAINING ABOUT THIS SAME PROBLEM ON THIS MODEL. *TR
Incident date: Dec 4, 2014
THERE IS A ISSUE WITH THE AIR BAG SYSTEM IN THE MANUFACTURED CARS AND TRUCKS MADE BY THE NISSAN CORPORATION. A CALL BACK WAS ISSUED FOR THE PASSENGER SIDE AIR BAGS BUT NOT THE DRIVER SIDE STEERING COLUMN. A COIL LOCATED INTERNAL WITHIN THE STEERING COLUMN IS DEFECT AND WILL NOT ALLOW THE AIR BAG TO DEPLOY IN AN EMERGENCY. SAFETY OF THE DRIVER SHOULD BE THE PRIMARY ISSUE WHEN A COMPANY PUTS THEIR N... Read more
Incident date: Nov 21, 2014
HAD NEW TIRES PUT ON MY INFINITI QX56....AFTER DOING SO SOUNDS AS IF REAR END IS SLIPPING. I HAVE 3 CHILDREN AND AM AFRAID THAT THIS COULD RESULT IN AN ACCIDENT. HORN QUIT WORKING 1 YEAR AFTER I PURCHASED VEHICLE. THIS I KNOW IS DANGEROUS BECAUSE THERE IS NO HORN TO BLOW, IN CASES WHERE NEEDED. FAN ON BLOWER QUIT WORKING, ONLY WORKS ON HIGH. PASSENGER SEAT WILL NO LONGER ADJUST. FAN AND PASSE... Read more
Incident date: Nov 21, 2014
HAD NEW TIRES PUT ON MY INFINITI QX56....AFTER DOING SO SOUNDS AS IF REAR END IS SLIPPING. I HAVE 3 CHILDREN AND AM AFRAID THAT THIS COULD RESULT IN AN ACCIDENT. HORN QUIT WORKING 1 YEAR AFTER I PURCHASED VEHICLE. THIS I KNOW IS DANGEROUS BECAUSE THERE IS NO HORN TO BLOW, IN CASES WHERE NEEDED. FAN ON BLOWER QUIT WORKING, ONLY WORKS ON HIGH. PASSENGER SEAT WILL NO LONGER ADJUST. FAN AND PASSE... Read more
Incident date: Jun 10, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35. WHILE DRIVING UPHILL AT AN UNKNOWN SPEED, THE CLUTCH PEDAL TRAVELED TO THE FLOORBOARD. IN ADDITION, THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE CLUTCH SLAVE CYLINDER, BUT THE FAILURE RECURRED A YEAR AFTER THE REPAIR. ON A SECOND OCCASION, THE CLUTCH PEDAL WAS STUCK AND WAS PUMPED IN ORDER TO BE RELEASED. THE... Read more
Incident date: Dec 10, 2014
IN THE FIRST COUPLE OF WEEKS OF OWNING THE INFINITI QX60 WE NOTICED THAT THE PASSENGER AIR BAG OFF LIGHT STAYS ON FROM 10 MINUTES TO AN HOUR WITH AN ADULT SITTING IN THE SEAT. I CALLED THE DEALERS SERVICE DEPARTMENT FOR AN APPOINTMENT AND SINCE THERE "WASN'T A BIG CONCERN" GAVE ME AN APPOINTMENT A WEEK LATER. WE TOOK THE CAR TO THE DEALER AND INFORMED THEM OF THE SITUATION. THEY SAID THAT THEY FO... Read more
Incident date: Sep 12, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED, INDICATING THAT THE AIR BAGS MALFUNCTIONED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIM... Read more
Incident date: Sep 12, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED, INDICATING THAT THE AIR BAGS MALFUNCTIONED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIM... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT FLASHED OFF AND ON, WHICH INDICATED THAT THE AIR BAG SYSTEM WAS FAULTY. THE DEALER DIAGNOSED THAT THE DRIVER SIDE CURTAIN AIR BAG WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000. ....UPDATED 01/12/15*BF THE CONSUMER STATED THE VEHICLE WAS RECA... Read more
Incident date: Dec 10, 2014
WAS GOING DOWN RAMP ONTO INTERSTATE 85 NORTHBOUND. I HAD A BUS IN FRONT OF ME, I WAS SWITCHING LANES, HE SWITCHED LANES RIGHT I FRONT OF ME. ALL OF A SUDDEN A PIECE OF METAL FROM THE BACK END OF THE BUS FLEW UP AND HIT MY BUMPER. PULLED OVER AND INSPECTED. BUMPER PAINT IS SCRATCHED OFF. I HAVE THE LICENSE PLATE OF THE BUS. *TR
Incident date: Dec 3, 2014
CAR RAN OUT OF GAS TWICE. WAS INFORMED THE FIRST TIME THAT GAS SENSOR WAS DEFECTED SO IT WAS REPLACED. THE SECOND TIME, LAST WEEK, IT RAN OUT OF GAS AND WAS TOLD THA THE UNIFIED METER ASSEMBLY NEEDS TO BE REPLACED FOR $940. THIS MAKE AND MODEL CAR SEEMS TO HAVE DEFECTS IN OIL CONSUMPTION AS WELL AS DEFECTIVE FUEL GAUGES. ACCORDING TO THIS SITE, THE FUEL GAUGE PROBLEM WAS ADDRESSED BY NISSAN, HOWEV... Read more
Incident date: Sep 14, 2013
I HAVE A 2004 QX56 -- I'M HAVING THE SAME ISSUE WITH MY BRAKES. ALL OF A SUDDEN THE BRAKE LIGHT WILL COME ON AND WHEN YOU PRESS ON THE BRAKE YOU HEAR A SCARY LOUD GRINDING SOUND AND TRYING TO STOP IT REALLY TOUGH. IT FEELS LIKE THE ABS BRAKES KICKED IN --- IT HAS HAPPENED SEVERAL TIMES RANDOMLY. AS SOON AS I TURNED THE TRUCK OFF AND RESTARTED IT THE BRAKE LIGHT CAME OFF AND IT STARTED TO DRIVE... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 30, 2014
APPROXIMATELY 3 MONTHS AGO I PURCHASED A 2005 INFINITI G35 FOR MY DAUGHTER. TWO WEEKS AGO THE CAR BEGAN TO SHUT COMPLETELY DOWN WHILE SHE WAS DRIVING IT WITH NO WARNING WHATSOEVER - REGARDLESS OF SPEED. THERE WOULD BE A COMPLETE LOSS OF POWER, INCLUDING POWER STEERING, SO IT WOULD BE DIFFICULT FOR HER TO GET THE CAR OFF THE ROAD BEFORE ATTEMPTING TO RESTART IT. THIS PROBLEM HAS CONTINUED TO OCCU... Read more
Incident date: Nov 20, 2014
WHILE DRIVING DOWN THE ROAD AT 30 MPH OR LESS, I HIT A BUMP AND BOTH AIRBAGS DEPLOY. INFINITI HAS AN "OPEN CASE" WITH ME BUT TELLS ME IT WILL TAKE 6-8 WEEKS TO DETERMINE IF IT EVEN IS THEIR LIABILITY. THE CAR DRIVES FINE AND HAS HAD NO ISSUES UNTIL THIS. INFINITI DOES NOT RETURN CALLS AS I HAVE CALLED OVER THIRTY TIMES AND LEFT MESSAGES. I HAVE A CASE MANAGER, [XXX], WHOM I LEAVE VOICE MAIL. MY IN... Read more
Incident date: Nov 21, 2014
THE CAR STARTED NORMALLY AND AFTER DRIVING ABOUT A QUARTER OF A MILE I WAS SUDDENLY COASTING WITHOUT POWER. THE ENGINE JUST QUIT. WITHOUT POWER STEERING AND BRAKES I WAS STILL ABLE TO GUIDE IT TO THE CURB AND COME TO A SAFE STOP. WHAT I ATTEMPTED TO RESTART THE CAR IT ACTED AS IF THE BATTERY DIDN'T HAVE ENOUGH POWER TO TURN OVER THE ENGINE, ALTHOUGH LIGHTS, HORN AND RADIO STILL WORKED FINE. ... Read more
Incident date: Nov 22, 2014
I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOUL... Read more
Fire
Incident date: Nov 22, 2014
I PARKED IN MY DRIVE-WAY ABOUT 9PM ON SUN, NOV 22, 2014. UPON EXITING THE CAR, I SMELT AND SAW FAINT SMOKE ON THE PASSENGER SIDE OF THE CAR. I WALKED TO THAT SIDE AND SAW ORANGE FIRE BEHIND THE FOG LIGHT IN THE LOWER PASSENGER BUMPER (INSIDE WHERE THE BUMPER HAS A FLAT LEDGE). I RAN IN THE HOUSE FOR A FIRE EXTINGUISHER AND MY HUSBAND AND WE TRIED TO EXTINGUISH THE FIRE SEVERAL TIMES, BUT IT WOUL... Read more
Fire
Incident date: Dec 5, 2014
THE UNDER BODY OR FRAME NEAR THE REAR IS RUSTED AWAY SO THE CAR SEEMS TO LOSE TRACTION WHEN I DRIVE OVER SMALL BUMP OR CRACKS IN THE ROAD. I TOOK IT TO THE SHOP AND THEY SAID IT WAS PART OF THE BODY.. *TR
Incident date: Dec 5, 2014
THE UNDER BODY OR FRAME NEAR THE REAR IS RUSTED AWAY SO THE CAR SEEMS TO LOSE TRACTION WHEN I DRIVE OVER SMALL BUMP OR CRACKS IN THE ROAD. I TOOK IT TO THE SHOP AND THEY SAID IT WAS PART OF THE BODY.. *TR
Incident date: Mar 17, 2014
MY WIFE PURCHASED 2014 INFINITI QX-60 SUV ON JANUARY 23, 2014. SHE NOTICED WHEN SETTING THE INTELLIGENT CRUISE CONTROL AT 40 MPH THE VEHICLE WILL PICK-UP SPEED GOING DOWNHILL. DEPENDING ON THE LENGTH AND GRADE OF THE HILL THE VEHICLE WILL INCREASE AS MUCH AS 30+ MPH. WHEN I DROVE THE VEHICLE I NOTICED THE ENGINE RPM'S REMAINED AT, 1500 RPM'S, BUT THE SPEED WOULD CONTINUE TO INCREASE. ON MARCH 18,... Read more
Incident date: Dec 3, 2014
INFINITI REFUSES TO TELL ME WHETHER OR NOT MY 2010 EX 35 HAS A TAKATA AIRBAG. *TR
Incident date: Nov 26, 2014
FUEL FILLER NECK HAS CORRODED CAUSING GAS TO LEAK ON TO TIRE AND BRAKES WHILE FILLING GAS TANK. RECALL OF PREVIOUS MODEL. *JS
Incident date: Nov 19, 2014
TL* THE CONTACT OWNS A 2013 INFINITI M37. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG HAD NOT BEEN DESIGNED OR INSTALLED PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS... Read more
Incident date: Nov 29, 2014
RIGHT REAR BRAKE CALIPER SEIZED CAUSING THE LIQUID TO SPEW ALL OVER THE WHEEL CAUSING IT TO SMOKE AND BURNING SMELL; THE VEHICLE ALSO RUMBLED AND VIBRATED WHILE IN MOTION LIKE IT HAD A BAD FLAT TIRE.. ALSO, TIRE SENSOR ON THE SAME WHEEL HAD GONE BAD. THE LIGHT ON THE DASH FLASHES WHEN THE CAR STARTED AND STAYS ON THE WHOLE TIME. IN DASH TIRE PRESSURE GAUGE SHOWS "**" RATHER THAN THE ACTUAL ... Read more
Incident date: Nov 29, 2014
RIGHT REAR BRAKE CALIPER SEIZED CAUSING THE LIQUID TO SPEW ALL OVER THE WHEEL CAUSING IT TO SMOKE AND BURNING SMELL; THE VEHICLE ALSO RUMBLED AND VIBRATED WHILE IN MOTION LIKE IT HAD A BAD FLAT TIRE.. ALSO, TIRE SENSOR ON THE SAME WHEEL HAD GONE BAD. THE LIGHT ON THE DASH FLASHES WHEN THE CAR STARTED AND STAYS ON THE WHOLE TIME. IN DASH TIRE PRESSURE GAUGE SHOWS "**" RATHER THAN THE ACTUAL ... Read more
Incident date: Jun 10, 2014
TWO DIFFERENT INCIDENTS - I WAS IN TWO MINOR LOW SPEED INCIDENTS. I BELIEVE AT THE TIME OF THE SECOND THE BRAKE ROD GOT BENT (WHICH IS CURRENTLY SPECULATION AND THE INSURANCE IS INVESTIGATING) FROM THE FIRST ACCIDENT. AFTER THE FIRST MY ACCELERATOR WOULD NOT FUNCTION ON SOME LEFT HAND TURNS. I GOT IN THE SECOND ACCIDENT BECAUSE OF THE INABILITY TO "BRAKE HARDER" AND I WAS AMAZED I COULDN'T STOP... Read more
Crash
Incident date: Jun 10, 2014
TWO DIFFERENT INCIDENTS - I WAS IN TWO MINOR LOW SPEED INCIDENTS. I BELIEVE AT THE TIME OF THE SECOND THE BRAKE ROD GOT BENT (WHICH IS CURRENTLY SPECULATION AND THE INSURANCE IS INVESTIGATING) FROM THE FIRST ACCIDENT. AFTER THE FIRST MY ACCELERATOR WOULD NOT FUNCTION ON SOME LEFT HAND TURNS. I GOT IN THE SECOND ACCIDENT BECAUSE OF THE INABILITY TO "BRAKE HARDER" AND I WAS AMAZED I COULDN'T STOP... Read more
Crash
Incident date: Jul 30, 2014
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, ALL OF THE INTERIOR LIGHTS STARTED TO BLINK ON AND OFF, ALL OF THE GAUGES SPUN AROUND AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED... Read more
Incident date: Aug 4, 2008
DRIVER SIDE LEATHER SEAT IS TOTALLY CRACKED. DEALER SAID THAT HE'S NEVER SEEN THIS BEFORE AND NO OTHER CARS HAVE HAD THIS PROBLEM. SINCE THEN, I'VE CHECKED INFINITI FORUMS FOR SERVICE INSTRUCTIONS AND GENERAL HELP. I HAVE NOTICED THIS REPORTED A LOT BUT NOTHING IS EVER DONE. NOW I CAN SEE COMPLAINTS HERE WHEN I WENT TO LOOK FOR MY AIRBAG RECALL NOTICE. MY CAR IS ON THE AIRBAG LIST, BUT I HAVE NO... Read more
Incident date: Nov 21, 2005
THE GAS GAUGE IS ALWAYS WRONG. SINCE I FIRST HAD IT, THE BEHAVIOR OF THIS COMPONENT HAS NEVER SHOWN FULL, AND SHOWS EMPTY FAR TOO EARLY, OFTEN 6-8 GALLONS BEFORE THE TANK IS OUT. I LOOKED UP MY RECALL FOR MY AIRBAGS, WHICH THIS CAR HAS, AND I NOTICED A NUMBER OF COMPLAINTS HERE. I SEARCHED INFINITI FORUMS AND FOUND A LARGE NUMBER OF COMPLAINTS WITH RECOMMENDED FIXES. I CLEANED THE PARTS, AND IT... Read more
Incident date: Nov 10, 2014
SINCE BUYING THE 45M. I HAVE RAN OUT OF GAS WHILE THE GAS GAUGE LEVEL READS FULL. THE FIRST TIME I WAS SIMPLY DRIVE THE A BUSY HIGHWAY GOING ABOUT 40MPH. THE CAR JUST SUDDENLY BEGIN TO SPUTTER THEN CAME TO A STOP WHILE OTHER CARS TRIED TO AVOID HITTING ME. *TR
Incident date: Oct 17, 2014
FUEL GAUGE INDICATE 1/4 TANK DURING MY DRIVE DOWN THE FREEWAY DURING SLIGHT RUSH HOUR. CAR ENGINE SHUT OFF WHILE I WAS IN THE THIRD LANE OF THE FREEWAY. AN ACCIDENT OCCURRED FROM RUBBER NECKING. INFINITI OF ELK GROVE COULDN'T DIAGNOSE IT RIGHT AWAY AND THE CAR DIED 2 MORE TIMES, ONCE MORE ON THE FREEWAY, AND WAS LUCKY TO GLIDE OFF THE FREEWAY WITH NO POWER STEERING. AFTER HAVING IT TOWED 3 TIM... Read more
Incident date: Oct 29, 2014
TL* THE CONTACT OWNS A 1998 INFINITI Q45. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE DEALER STATED THAT THE AIR BAG WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Nov 7, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CAM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Incident date: Nov 19, 2014
I CALLED MY LOCAL DEALERSHIP AND THEY REFUSE TO SERVICE THE RECALL OVER THE WEEKEND, MAKING IT ALMOST IMPOSSIBLE FOR SOMEONE WHO WORKS FULL TIME ON AN HOURLY BASIS TO GET THIS CHANGE DONE WITHOUT ISSUE. *TR
Incident date: Dec 12, 2013
THE ENTIRE CONSOLE INCLUDING DEFROSTER ETC. WENT OUT. THIS IS A KNOWN PROBLEM AND A VOLUNTARY RECALL WAS ISSUED FOR SEDANS BUT NOT COUPES. HOWEVER, THE COUPE HAS THE SAME PROBLEM. IT IS THE FINISHER ELECTRICAL CARD WHICH FAILED AND APPARENTLY HAS BEEN FAILING CONSISTENTLY FOR THIS YEAR AND MODEL. INFINITI IS FORCING THEIR CUSTOMERS TO PAY FOR THIS ORIGINAL FLAW. OTHERWISE YOU ARE STUCK WITHOU... Read more