Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 1, 2025
I was on a delivery yesterday when this first occurred. I put my car into reverse and proceded to back up when my engine cut off suddenly and a loud warning came on , on my dash by the steering wheel it said ... engine off, shift to neutral and restart. That is what I did and it restarted and I continued on with my deliveries. Then the exact same thing happened again today so I called the dealersh... Read more
Incident date: Oct 2, 2025
My 2021 Honda Pilot AWD (40,200 miles) shifting from Drive to Neutral at intersections by itself, then Engine dies. It happened multiple times. If you need more information, pls contact me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 2, 2025
Multipurpose camera stopped working in normal conditions. Dealership says the camera is faulty. Several safety functions such as lane keep assist, collision mitigation, adaptive cruise control no longer work.
Incident date: Feb 6, 2025
Airbag light just came on today 10/2/25 Electronic emissions control will turn on and off the same day every few months.
Incident date: Oct 1, 2024
Exhaust camshaft actuator oil cap bolts loosen and fall out and could cause engine failure. Volkswagen has issued a service bulletin for this problem but not a recall.
Incident date: Oct 1, 2024
Under two occasions I was driving on the highway at a safe distance from the car in front of me and my car emergency braking system triggered and went off and caused my car to stop in the middle of the highway. This caused a collision behind me. There was no reason on either occasion for the braking to bring the car to a hault.
Crash
Incident date: Sep 19, 2025
There was a fuel pump failure causing the car to not start properly then shut off. The dealer we took the vehicle to stated that the pump almost exploded.
Incident date: Sep 30, 2025
The contact owns a 2025 Lexus RX 350. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and drove forward at a high rate of speed before crashing into the brick wall of an office building. During the crash, no air bags deployed, and the brake pedal was hard when pressed and did not stop the vehicle. Also, the manufacturer's APP in... Read more
Crash
1 injured
Incident date: Sep 23, 2025
While driving the vehice on 9/23/25, it randomly turned off while driving down my street. Took a while to get it started again, then once it was started, it would not turn off. I brought the vehicle to a local shop. There were NO warning lights.The next day they let me know that the issue was from a faulty sliding backlite, there were cracks on the frame by the back windows that caused water to le... Read more
Incident date: Jul 30, 2025
Recall ID: 23V-751 (2023) Recall Query RQ24013 On [XXX] my 2016 Honda Pilot (VIN: [XXX] ) experienced sudden engine failure while driving. Prior to this, the vehicle had been maintained regularly and showed no signs of major engine issues. The failure occurred without warning, following intermittent misfire symptoms that quickly escalated to the engine shutting down and becoming inoperable. Aft... Read more
Incident date: Aug 15, 2025
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-45 MPH, the steering wheel started shaking abnormally. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 19V435000 (Suspension). The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The contact called anoth... Read more
Incident date: Aug 14, 2023
I had bought the 08 Tahoe hybrid. The day it was delivered, it stalled I called the dealership out of Minnesota and was told oh it could be this it could be that went to two local shops and a private shop all had different specifications as to what was wrong with the car due to so many codes being thrown out. You would try to take off from a stop sign or a red light car would completely lose all ... Read more
Incident date: Sep 10, 2025
SUDDEN AACCELERATION: Cold started the car in garage, all OK. Then backed out and into turn around where I placed foot on the brake. At that moment suddenly accelerated and engine revved to 2000rpm (sounded like). I had to push down very hard on the brake pedal (where my foot already was) to stop the car before crashing into a tree. Foot was clearly on brake pedal at incident (that was the ... Read more
Incident date: Sep 24, 2025
Vehicle was driving and working just as it should, up until two mornings ago, I start the jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced a... Read more
Incident date: Sep 24, 2025
Vehicle was driving and working just as it should, up until two mornings ago, I start the jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced a... Read more
Incident date: Sep 24, 2025
PTU is failing, car is having trouble going and stopping. Will not go into 4WD.
Incident date: Jul 10, 2025
At 40,000 Miles over a period of a few weeks, the turbocharger began to fail. This was covered under the Standard 50k Powertrain Warranty. At 45,000 Miles, the Alternator began to fail. This is not covered under Powertrain. At this rate, I fear that there will be more issues before 60k Miles
Incident date: Sep 3, 2025
2024 Volvo xc40 with 10,000 miles suddenly became completely disabled on the express lane of a highway. The flashers were inoperable. The windows could not be opened. Road ranger was called. Nothing was wrong with the battery. Car was towed to a safe spot. Car was taken to Volvo dealership. Volvo determine that serpentine belt came apart and the tensioner was the cause - a manufacturer defect. Th... Read more
Incident date: Nov 29, 2024
The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The contact stated that after the vehicle was parked and turned off, there was fuel leaking from the engine compartment. The contact became aware that the fuel line was inoperable, causing fuel to leak onto the engine and the exhaust system. The dealer ... Read more
Incident date: Nov 29, 2024
The contact’s son owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound, the transmission unintendedly shifted, and the vehicle failed to return to normal operation. No warning lights were illuminated. The vehicle was towed to a dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was ... Read more
Incident date: Aug 19, 2025
I took my car because of fuel recall, due to multiple vehicles having their gas tank expanding or exploding. Even after they completed the recall on my vehicle I still had my gas tank expand. I took my vehicle to the Kia Frisco dealership and they took my vehicle advising they had to buy it back from me. Once they had the vehicle after close to a month they stated that my vehicle was repairable ev... Read more
Incident date: Aug 27, 2025
Multiple instances of the vehicle emergency collision avoidance system responding to a parked car or a car stopped in a left turn lane (i.e. waiting at a light). 5X+ The car audio alarm goes off, and the vehicle abruptly brakes while moving in traffic. Essentially the avoidance collision system detects parked vehicles (always in other lanes) as troublesome instances. this has occurred on winding r... Read more
Incident date: Sep 17, 2025
The driver and passenger windows intermittently skip and get stuck while moving up or down. They struggle to operate smoothly and don’t function properly.
Incident date: Feb 21, 2024
In multiple instances, the ABS is engaging on uneven surfaces when it should not. It occurs when pulling into my driveway and just happened this morning in the car drop off line. I was going no more than 5mph when the car in front of me stopped. I hit the brakes and the ABS engaged (along with the crash alarm) causing a skid. No accident occurred, but it was unsettling.
Incident date: Feb 21, 2024
In multiple instances, the ABS is engaging on uneven surfaces when it should not. It occurs when pulling into my driveway and just happened this morning in the car drop off line. I was going no more than 5mph when the car in front of me stopped. I hit the brakes and the ABS engaged (along with the crash alarm) causing a skid. No accident occurred, but it was unsettling.
Incident date: Aug 1, 2025
UNKNOWN Went to the grocery store and vehicle was working fine. Upon leaving the store, started the car, ESC OFF light was on and when I went to press the brake to put the vehicle in reverse, the gearshift was locked and I couldn't move the gear. Long story short, I had to get my vehicle towed to the house as the vehicle is non-drivable at this time. Kelly's Blue Book indicated there were a few ... Read more
Incident date: Jul 15, 2025
Slow to shift and accelerate
Incident date: Aug 15, 2025
Backup camera will be upside down at times and this seems to happen when you really need the help of the camera. I have had the check with your dealership come up when it doesn't work at all and they didn't have any answers for me. I see there are several vehicles out there that are having the same problem and there is a recall on them. I would appreciate your help with this. I haven't had any acc... Read more
Incident date: Jan 16, 2024
I received the recall notice approximately 2 weeks ago, the notice state “parts are anticipated to be available beginning in Q4 2025” so I did not schedule for an inspection. This morning, 09/16/2025, I was unable to accelerate after being stopped at a traffic light. I was able to get to a parking lot to have my car towed to an Infiniti Dealership/service center for $260 at their recommended t... Read more
Incident date: Sep 16, 2025
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (ENGINE AND ENGINE COOLING). The contact had received various unknown notifications of NHTSA recalls. The vehicle was taken to the dealer, where the vehicle was repaired. The contact stopped by the dealer to pick up the vehicle, and when the vehicle was started, there was an abnormal sound comin... Read more
Incident date: Sep 16, 2025
Bought a used 2018 Ford Focus From a dealer in October 2024. In February 2025 the car started shuttering when put inn reverse when I left work. I drove ten miles to Home and didn't drive the car util the next day. The next morning when I went to work the car would not do more than 25 miles per hour. I pulled over and called someone to come tow the car. The car would not go in reverse. Car was take... Read more
Incident date: Sep 16, 2025
24V-896. This recall is a safety issue known for years. There is still no action from the manufacturer! I was extremely lucky to avoid a serious collision. The only solution the manufacturer offers is to authorize a dealer to replace the parts with another secondary market provider part, but they won’t cover the cost or warrant the replacement. How many YEARS do I have to drive an unsafe veh... Read more
Incident date: Sep 3, 2025
While driving southbound on [XXX] near [XXX] in Mississippi, the advanced driver-assistance systems (lane assist and radar) did not operate as designed. At highway speed, the vehicle gave no warnings, no steering correction, and no radar-based intervention prior to a severe crash. This failure of the safety systems placed my life at extreme risk. The vehicle had been properly serviced at an author... Read more
Crash
1 injured
Incident date: Sep 14, 2025
The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, the oil warning light flickered on the instrument panel. While the contact's son was driving the vehicle at highway speeds, the vehicle hesitated while depressing the accelerator pedal. The contact's son pulled off to the right shoulder of the highway, and the vehicle entered LIMP Mode. Despite the failu... Read more
Incident date: Sep 10, 2025
The backup camera only works intermittently. Sometimes there will be a black screen that says somethings wrong and to contact the dealer but this has been an issue for the past couple years or so. I saw there was a recall for many other for vehicles of this age for the backup camera but not for the Explorer. I was shocked when I didn’t see it was included.
Incident date: Aug 4, 2025
The contact owns a 2025 Honda Civic Hatchback. The contact stated that while operating the vehicle, a tinging and clicking sound was coming from the steering column while turning the steering wheel in either direction. The vehicle was taken to the local dealer, who replaced the steering gear spring and steering sensor, and the vehicle was repaired. The contact was informed that the vehicle was not... Read more
Incident date: Jul 10, 2025
My backup camera on my 2020 mustang ecoboost goes blank when backing up at times and shows distorted images when it does work.
Incident date: Jul 10, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel inadvertently veered to the left, and the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failur... Read more
Incident date: Jul 23, 2025
This complaint is in relation to a 2023 Subaru Forester. The car was purchased new at White River Subaru in White River Junction, VT less than two years ago. Before it reached 30,000 miles the following problem has arisen 1) rusty brakes and pads 2) a wheel bearing had to be replaced 3) a faulty tire pressure gauge. However, must concerning, I noticed greasy film was forming on the inside of the w... Read more
Incident date: Jul 23, 2025
My 2026 Chevrolet Equinox has been having problems; when cruise control is set it randomly puts itself into emergency park mode, the infotainment system loves to shut down which affects the entire vehicle. When this happens I can’t see my speed, every screen goes black and I have to pull over and reset the entire thing which takes a good 30 minutes, sometimes more. I have taken it to a shop whic... Read more
Incident date: Jul 23, 2025
My 2026 Chevrolet Equinox has been having problems; when cruise control is set it randomly puts itself into emergency park mode, the infotainment system loves to shut down which affects the entire vehicle. When this happens I can’t see my speed, every screen goes black and I have to pull over and reset the entire thing which takes a good 30 minutes, sometimes more. I have taken it to a shop whic... Read more
Incident date: Jul 14, 2025
The central computer in my 2022 Tesla Model 3 failed unexpectedly. This is a critical component that controls essential vehicle functions, including safety alerts, battery management, regenerative braking, Autopilot features, navigation, and over-the-air updates. The failure makes the vehicle unsafe to operate. The car is only 2–3 years old, and such a major systems failure in such a short time... Read more
Incident date: Jul 14, 2025
Oil consumption, 1 quart a week with no known or visible leaks. 64,000 miles
Incident date: Jul 14, 2025
Brand new 2025 BMW X3 loud suspension noise coming front the font below 20 miles per hour. The car has ~5,000 miles. It happens every time and is pretty consistent. You can hear every imperfection on the road. I think is can be a safety concert - I see multiple reports that having similar concern.
Incident date: Aug 25, 2025
On [XXX] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [XXX], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 1, 2021
While driving my car, all of a sudden all my icons on my dashboard will light up. My car will die in the middle of driving it and once I put it in park it won't restart. Also when driving it seems like not enough gas is going through to get it to move. I can be driving my car for 15 to 20 minutes and all of a sudden it dies in the middle of the road. This is the 3rd time it has happened to me sin... Read more
Incident date: Aug 1, 2021
While driving my car, all of a sudden all my icons on my dashboard will light up. My car will die in the middle of driving it and once I put it in park it won't restart. Also when driving it seems like not enough gas is going through to get it to move. I can be driving my car for 15 to 20 minutes and all of a sudden it dies in the middle of the road. This is the 3rd time it has happened to me sin... Read more
Incident date: Aug 1, 2021
While driving my car, all of a sudden all my icons on my dashboard will light up. My car will die in the middle of driving it and once I put it in park it won't restart. Also when driving it seems like not enough gas is going through to get it to move. I can be driving my car for 15 to 20 minutes and all of a sudden it dies in the middle of the road. This is the 3rd time it has happened to me sin... Read more
Incident date: Aug 8, 2025
Component/system: Engine (Coolant intrusion into cylinder 1); Inspection available: Yes; Safety risk: Sudden power loss on road; Reproducibility/Confirmation: Dealer verified coolant in cylinder 1 after engine inspection; Manufacturer, police, insurance representatives or others inspections: No; Warnings/symptoms: Check Engine light turned on, error code P0301, higher than normal engine temperatur... Read more
Incident date: Aug 8, 2025
Last time I changed my oil I had bronze colored flakes of metal in my oil. It looked like parts of the main connecting rod bearing material. No running problems YET, but will likely fail soon. I've kept up on oil changes every 5-7K. 89K on vehicle. Please do something about a full recall on this issue and include this report into the affected VINs.