Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Oct 1, 2014
I WAS PULLING INTO MY GARAGE TRAVELING AT LOW SPEEDS WHEN THE STEERING WHEEL PULLED OUT NEARLY SEPARATING FROM THE STEERING COLUMN. BALL BEARINGS FELL FROM THE STEERING COLUMN AND THE CLOCK SPRING CABLE UNRAVELED. THIS CAUSED THE STABILITY CONTROL TO KICK ON AND TURN THE CAR VIOLENTLY TOWARDS THE CURB. I WAS ABLE TO PARK THE CAR SAFELY. I CONTACTED THE LOCAL INFINITI DEALER, BUT AS I AM LOCATE... Read more
Incident date: Mar 17, 2015
I WAS STOPPED AT RED LIGHT AND DRIVER BEHIND ME DID NOT SEE THE LIGHT. SHE REAR ENDED ME AT AN APPROX SPEED OF 30-35 MPH. THE FORCE OF THE HIT PUSHED MY CAR INTO THE ONE IN FRONT OF ME, RESULTING IN A 4 VEHICLE ACCIDENT. AT THE TIME OF IMPACT, MY GLASSES CAME OFF OF MY FACE AND I HIT THE WINDSHIELD - MY SEAT BELT DID NOT LOCK. THE FORCE OF THE CRASH BENT THE FRAME, DESTROYED THE TRUNK, AND RESULTE... Read more
Crash
1 injured
Incident date: Mar 17, 2015
I WAS STOPPED AT RED LIGHT AND DRIVER BEHIND ME DID NOT SEE THE LIGHT. SHE REAR ENDED ME AT AN APPROX SPEED OF 30-35 MPH. THE FORCE OF THE HIT PUSHED MY CAR INTO THE ONE IN FRONT OF ME, RESULTING IN A 4 VEHICLE ACCIDENT. AT THE TIME OF IMPACT, MY GLASSES CAME OFF OF MY FACE AND I HIT THE WINDSHIELD - MY SEAT BELT DID NOT LOCK. THE FORCE OF THE CRASH BENT THE FRAME, DESTROYED THE TRUNK, AND RESULTE... Read more
Crash
1 injured
Incident date: Aug 26, 2013
THE AIRBAG SENSOR FOR THE FRONT PASSENGER SEAT IS NOT WORKING WELL OR ACCURATELY. EVEN WITH A PERSON WHO IS 115 LBS AND 5'3" IN THE PASSENGER SEAT, THE SENSOR WILL GO ON AND OFF, NOT COMMITTING TO EITHER ACTIVATING THE AIRBAGS OR NOT. THE SENSOR IS NOT CONSISTENT AND IT IS EXTREMELY CONCERNING THAT PASSENGERS WILL NOT HAVE THE PROTECTION OF AN AIRBAG SHOULD THERE BE AN ACCIDENT. THIS HAS BEEN GOI... Read more
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTO DIMMING FEATURE WAS FRACTURED CAUSING IT TO BE VERY DIFFICULT TO SEE AT NIGHT. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTO DIMMING SWITCH NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE OCCURRED MULTIPLE TIMES. T... Read more
Incident date: Feb 1, 2014
PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO TH... Read more
Incident date: Feb 1, 2014
PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO TH... Read more
Incident date: Mar 24, 2015
AIRBAG LIGHT SUDDENLY BEGAN FLASHING. I TOOK TRUCK TO DEALER AND THEY SAID DRIVER SIDE AIRBAG MODULE SHORTED INTERNALLY. PRICE TO FIX IS $1,600.00. THIS TRUCK HAS NEVER BEEN IN AN ACCIDENT OR AT ANY TIME HAD ITS AIRBAGS DEPLOYED. ALL SERVICE TO TRUCK HAS BEEN WITH INFINITI DEALERSHIPS. SERVICE REPRESENTATIVE SAID ELECTRONIC ISSUE AND NOT OWNER ERROR. THIS COULD HAPPEN AT ANY TIME WITH THIS TR... Read more
Incident date: Mar 24, 2015
AIRBAG LIGHT SUDDENLY BEGAN FLASHING. I TOOK TRUCK TO DEALER AND THEY SAID DRIVER SIDE AIRBAG MODULE SHORTED INTERNALLY. PRICE TO FIX IS $1,600.00. THIS TRUCK HAS NEVER BEEN IN AN ACCIDENT OR AT ANY TIME HAD ITS AIRBAGS DEPLOYED. ALL SERVICE TO TRUCK HAS BEEN WITH INFINITI DEALERSHIPS. SERVICE REPRESENTATIVE SAID ELECTRONIC ISSUE AND NOT OWNER ERROR. THIS COULD HAPPEN AT ANY TIME WITH THIS TR... Read more
Incident date: May 1, 2014
PROBLEM 1: APPROXIMATELY 4 WEEKS AFTER PURCHASING THE CAR, WE NOTICED THAT THE PASSENGER SIDE AIR BAG WOULD DEACTIVATE DURING OPERATION WHILE AN ADULT WAS IN THE SEAT. CAR WAS TAKEN TO INFINITI DEALER AND SOFTWARE WAS UPDATED ACCORDING TO THE AIRBAG RECALL. HOWEVER THE ISSUE CONTINUES TO REMAIN AND THE PASSENGER AIRBAG STILL RANDOMLY DEACTIVATES WHILE AN ADULT IS IN THE SEAT. INFINITI HAS BEEN ... Read more
Incident date: May 1, 2014
PROBLEM 1: APPROXIMATELY 4 WEEKS AFTER PURCHASING THE CAR, WE NOTICED THAT THE PASSENGER SIDE AIR BAG WOULD DEACTIVATE DURING OPERATION WHILE AN ADULT WAS IN THE SEAT. CAR WAS TAKEN TO INFINITI DEALER AND SOFTWARE WAS UPDATED ACCORDING TO THE AIRBAG RECALL. HOWEVER THE ISSUE CONTINUES TO REMAIN AND THE PASSENGER AIRBAG STILL RANDOMLY DEACTIVATES WHILE AN ADULT IS IN THE SEAT. INFINITI HAS BEEN ... Read more
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO VEER TO THE LEFT WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Incident date: Aug 22, 2014
DRIVING ON ROADS WITH GROOVES IN THE PAVEMENT AND CAR ABRUPTLY PULLS TO THE LEFT OR RIGHT - DEPENDING ON WHICH WAY THE GROOVES GO. ALSO HAPPENS ON UNEVEN ROADS. STEERING WHEEL MAKES A QUICK, HARD PULL MAKING IT DIFFICULT TO CONTROL THE VEHICLE. HAPPENS AT ANY SPEED BETWEEN 20 AND 65 MPH. NEW TIRES, NEW RIMS, NEW BRAKES HAVE BEEN INSTALLED BUT STEERING PROBLEM CONTINUES. THE CAR TRIES TO GO WH... Read more
Incident date: Mar 18, 2015
TL*THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE TECHNICIAN MENTIONED THAT THERE WERE DIFFICULTIES PERFORMING THE RECALL REMEDY HOWEVER, IT WAS COMPLETED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMA... Read more
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH WARNING. THE SLIP,TCS AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY BEING TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 180,293.
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH WARNING. THE SLIP,TCS AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY BEING TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 180,293.
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) AND THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS. THE CONTACT STATED THAT THE AIR BAG LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL AFTER THE RECALL REPAIR WAS MADE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DE... Read more
Incident date: Jun 20, 2014
TRUNK, PASSENGER DOOR, AND REAR PASSENGER DOOR DO NOT LOCK UNLOCK WHEN USING REMOTE AND CONTROLS ON DRIVERS DOOR 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PRO... Read more
Incident date: Mar 15, 2015
I HAVE AN 04 QX56 AS A DAILY DRIVER. I WAS LEAVING WALMART AS I PULLED OUT OF THE PARKING LOT I PULLED INTO THE TURN LANE TO ALLOW A CAR TO GO BY MASHED MY BRAKE AND IT STARTED JER KING LIKE SOMETHING WAS TRAPPED IN MY BRAKES. WE PULLED ON DOWN TO A LARGE PARKING LOT GOT OUT NOTICE THE RED BRAKE LIGHT WAS ON AND UNDER THE HOOD SOMETHING WAS CLICKING NEAR THE AIR INTAKE THING. IT DID IT THE ENTIRE ... Read more
Incident date: Mar 15, 2015
I HAVE AN 04 QX56 AS A DAILY DRIVER. I WAS LEAVING WALMART AS I PULLED OUT OF THE PARKING LOT I PULLED INTO THE TURN LANE TO ALLOW A CAR TO GO BY MASHED MY BRAKE AND IT STARTED JER KING LIKE SOMETHING WAS TRAPPED IN MY BRAKES. WE PULLED ON DOWN TO A LARGE PARKING LOT GOT OUT NOTICE THE RED BRAKE LIGHT WAS ON AND UNDER THE HOOD SOMETHING WAS CLICKING NEAR THE AIR INTAKE THING. IT DID IT THE ENTIRE ... Read more
Incident date: Dec 23, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Incident date: Mar 2, 2015
THE CAR WILL NOT STAY IN GEAR DURING REVERSE. IT SEEMS LIKE IT WILL POP OUT OF GEAR AND ENGINE JUST KEEP REVVING. HAVE TO PUT IN DRIVE AND PUT BACK INTO REVERSE CONTINUOUSLY TO GET REVERSE. THIS CAR IS NOT SAFE TO DRIVE AND CAN PRODUCE A CAR ACCIDENT. *TR
Incident date: Mar 2, 2015
WHILE DRIVING MY 2007 INFINITI M35X, THE DRIVER'S SIDE SEAT BACK BROKE LOOSE ON THE DOOR SIDE OF THE SEAT. AFTERWARD, IT MOVED AROUND AND I CONSIDERED IT UNSAFE TO DRIVE, NOT KNOWING HOW SEVERE THE PROBLEM WOULD BECOME. APPARENTLY, THIS IS A FAIRLY COMMON PROBLEM AS I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ON BOTH THE 2007 AND 2006 MODELS OF THIS CAR. IT IS ON THE CUSTOMER TO PAY TO FIX THIS PROB... Read more
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE FAILURE MILEAGE WAS 19,00... Read more
Incident date: Mar 8, 2015
I RECENTLY BOUGHT A 2004 INFINITY G35X FOR MY DAUGHTER. IT WAS DISCLOSED AT PURCHASE THAT THE 3RD BRAKE LIGHT WAS OUT BUT I FIGURED THAT WAS NOT A DEALBREAKER, I WOULD GET THE LIGHT FIXED EASILY. WELL, I CONTACTED OUR LOCAL INFINITY DEALER AND WAS QUOTED $480 TO REPLACE A 6 LED BOARD!! WHAT?? AFTER DOING RESEARCH ONLINE I DISCOVERED VIA INFINITY CAR FORUMS (G35DRIVER.COM, X.INFINITIHELP.COM, NICO... Read more
Incident date: Mar 8, 2015
I RECENTLY BOUGHT A 2004 INFINITY G35X FOR MY DAUGHTER. IT WAS DISCLOSED AT PURCHASE THAT THE 3RD BRAKE LIGHT WAS OUT BUT I FIGURED THAT WAS NOT A DEALBREAKER, I WOULD GET THE LIGHT FIXED EASILY. WELL, I CONTACTED OUR LOCAL INFINITY DEALER AND WAS QUOTED $480 TO REPLACE A 6 LED BOARD!! WHAT?? AFTER DOING RESEARCH ONLINE I DISCOVERED VIA INFINITY CAR FORUMS (G35DRIVER.COM, X.INFINITIHELP.COM, NICO... Read more
Incident date: Mar 6, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 20 MPH, THE CONTACT NOTICED A LOUD NOISE COMING FROM THE FRONT OF THE ENGINE AND THE VEHICLE LOST POWER. THE CHECK ENGINE AND ENGINE OIL WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAM POSI... Read more
Incident date: Mar 6, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 20 MPH, THE CONTACT NOTICED A LOUD NOISE COMING FROM THE FRONT OF THE ENGINE AND THE VEHICLE LOST POWER. THE CHECK ENGINE AND ENGINE OIL WARNING LIGHTS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAM POSI... Read more
Incident date: Mar 31, 2010
THE DASHBOARD IN MY CAR STARTED MELTING SOMETIME BACK WHILE UNDER WARRANTY. IT IS STICKY, GIVES A SHINE UNDER SUN AND CANNOT BE CLEANED. REPEATED REQUESTS TO THE DEALER WERE TURNED DOWN BLAMING THE ISSUE ON THE HOT WEATHER. I HAVE ANOTHER VEHICLE HONDA ODYSSEY UNDER THE SAME CONDITIONS WHICH DOESN'T HAVE THIS ISSUE. THIS IS A MANUFACTURER'S DEFECT. PLEASE HELP RESOLVE MY ISSUE. *TR
Incident date: Mar 10, 2015
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE LIGHT DID NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V497000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 155,924.
Incident date: Feb 2, 2015
VEHICLE WOULD NOT STOP, AND THE BRAKE LIGHT CAME ON. THERE WAS A SPRING NOISE COMING FROM THE DASH. THE VEHICLE WAS TURNED OFF AND TURNED BACK ON AND THE PROBLEM WENT AWAY. FROM WHAT I HAVE READ ON LINE IT IS A FAULTY DELTA STROKE SENSOR. *TR
INFINITI
Q50 HYBRID
(2014) - STEERING
Mar 10, 2015
Incident date: Mar 7, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING AT APPROXIMATELY 65 MPH, WHILE GOING INTO A RIGHT CURVE THE STEERING WHEEL JERKED TO THE LEFT WITHOUT WARNING. THE DRIVER CRASHED INTO A GUARDRAIL. THE ADAPTIVE CRUISE CONTROL AND ACTIVE LANE CONTROL SYSTEMS WERE ACTIVATED AT THE TIME OF THE CRASH. THE DRIVER STATED THAT THE ROADS WERE TREATED DUE TO THE INCLIMATE WEATHER, WHICH HE FEL... Read more
Crash
INFINITI
Q50 HYBRID
(2014) - ELECTRICAL SYSTEM
Mar 10, 2015
Incident date: Mar 7, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING AT APPROXIMATELY 65 MPH, WHILE GOING INTO A RIGHT CURVE THE STEERING WHEEL JERKED TO THE LEFT WITHOUT WARNING. THE DRIVER CRASHED INTO A GUARDRAIL. THE ADAPTIVE CRUISE CONTROL AND ACTIVE LANE CONTROL SYSTEMS WERE ACTIVATED AT THE TIME OF THE CRASH. THE DRIVER STATED THAT THE ROADS WERE TREATED DUE TO THE INCLIMATE WEATHER, WHICH HE FEL... Read more
Crash
Incident date: Aug 16, 2014
FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIM... Read more
Incident date: Mar 6, 2015
HEATING/A/C ACTUATORS MAKES AN ANNOYING CLICKING NOISE. IT APPEARS TO BE STUCK...AND TRYING TO CLOSE/ OPEN. THIS APPEARS TO BE AN ON GOING PROBLEM WITH NISSAN/INFINITY TRUCKS. *TR
Incident date: Feb 23, 2015
ON TWO SEPARATE OCCASIONS,THE GAS PEDAL ON THE CAR GOT STUCK IN THE DOWN POSITION CAUSING THE CAR TO ACCELERATE UNCONTROLLABLY. THE FIRST TIME WAS WHILE ACCELERATING ONTO THE HIGHWAY. WHEN I LET OFF THE GAS PEDAL, IT STUCK IN THE DOWN POSITION AND I HAD TO MANUALLY DISENGAGE IT WITH MY FOOT. THE SECOND TIME ON 3/7/2015 AT 2050, MY WIFE WAS DRIVING AT A STEADY SPEED OF 65 MPH WHEN THE GAS PEDAL... Read more
Incident date: Feb 23, 2015
ON TWO SEPARATE OCCASIONS,THE GAS PEDAL ON THE CAR GOT STUCK IN THE DOWN POSITION CAUSING THE CAR TO ACCELERATE UNCONTROLLABLY. THE FIRST TIME WAS WHILE ACCELERATING ONTO THE HIGHWAY. WHEN I LET OFF THE GAS PEDAL, IT STUCK IN THE DOWN POSITION AND I HAD TO MANUALLY DISENGAGE IT WITH MY FOOT. THE SECOND TIME ON 3/7/2015 AT 2050, MY WIFE WAS DRIVING AT A STEADY SPEED OF 65 MPH WHEN THE GAS PEDAL... Read more
Incident date: Feb 1, 2015
2014 INFINITI QX80. CONSUMER WRITES IN REGARDS TO FUEL SMELL IN VEHICLE AND RECEIVED RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE. *JB
Incident date: Oct 1, 2014
VEHICLE FEELS AS THOUGH IT IS JUMPING SIDE BY SIDE ON THE ROAD WHILE DRIVING OVER SMALL BUMPS ON THE PAVEMENT. REQUIRES FIRM GRIP ON STEERING WHEEL TO MAINTAIN CONTROL. *TR
Incident date: Oct 1, 2014
VEHICLE FEELS AS THOUGH IT IS JUMPING SIDE BY SIDE ON THE ROAD WHILE DRIVING OVER SMALL BUMPS ON THE PAVEMENT. REQUIRES FIRM GRIP ON STEERING WHEEL TO MAINTAIN CONTROL. *TR
Incident date: Feb 2, 2015
LEFT HEADLAMP HAS CONDENSATION COLLECTING AND HIGH BEAM WAS NOT FUNCTIONING. BOUGHT A REPLACEMENT BULB AND FOUND THIS NOT TO BE THE PROBLEM. "BOX" LOCATED IN THE HEADLAMP THAT IS SQUARE AND HARD PLASTIC HAS WATER INSIDE THIS. PART WAS LOOKED UP AND FOUND TO BE >$300 TO REPLACE. IS THERE A RECALL ON THIS PARTICULAR ISSUE. THE RIGHT HEADLAMP IS WORKING FINE AND HAS NO CONDENSATION. *TR
Incident date: Jan 29, 2015
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Feb 11, 2015
TL*THE CONTACT OWNS A 2014 INFITINI QX80. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Incident date: Mar 4, 2015
THE FUEL GAUGE WILL NOT REFLECT ACCURATE LEVELS. AFTER FILLING THE GAS TANK, AND TURNING ON THE IGNITION THE FUEL GAUGE NEEDLE DOESN'T MOVE. *TR