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Vehicle Safety

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Consumer Safety

Product Safety9,700+ CPSC product recalls Food Safety28,600+ FDA food recalls Pet Safety1.3M FDA animal adverse events Drug Safety17,500+ FDA drug recalls Device Safety38,400+ FDA device recalls Workplace Safety102,900+ OSHA injury reports Brand HistoryRecall lookup by company

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Bridge Safety624,000 bridge inspections Aviation Safety30,000+ NTSB aviation events Dam Safety92,600 dam safety records Water Safety433,000+ public water systems Railroad Safety438,000+ rail crossings Pipeline Safety8,800+ pipeline incidents State DashboardsSafety grades for all 50 states ZIP ReportAny 5-digit ZIP across 9 datasets

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Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints
138,663 Reported Crashes
56,255 Reported Fires
8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 9,743 complaints for INFINITI

INFINITI I35 (2003) — ENGINE Feb 16, 2015
Incident date: Sep 3, 2014
AS I WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN MY CAR DIED SUDDENLY. I WASN'T SURE WHAT WAS HAPPENING. SINCE IT STARTED UP IMMEDIATELY I DIDN'T REALLY THINK ANYTHING OF IT. SINCE THE CHECK ENGINE LIGHT STAYED ON, I BROUGHT IT IN TO MY MECHANIC AND HE CHECKED IT OUT AND THOUGHT HE HAD FIXED THE ISSUE. I HAD NO ISSUES FOR A SHORT PERIOD OF TIME. WHEN IT HAPPENED THE SECOND TIME AND I ... Read more
INFINITI I35 (2003) — FUEL/PROPULSION SYSTEM Feb 16, 2015
Incident date: Sep 3, 2014
AS I WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN MY CAR DIED SUDDENLY. I WASN'T SURE WHAT WAS HAPPENING. SINCE IT STARTED UP IMMEDIATELY I DIDN'T REALLY THINK ANYTHING OF IT. SINCE THE CHECK ENGINE LIGHT STAYED ON, I BROUGHT IT IN TO MY MECHANIC AND HE CHECKED IT OUT AND THOUGHT HE HAD FIXED THE ISSUE. I HAD NO ISSUES FOR A SHORT PERIOD OF TIME. WHEN IT HAPPENED THE SECOND TIME AND I ... Read more
INFINITI EX35 (2008) — STEERING Feb 16, 2015
Incident date: Feb 15, 2015
PULLING TO A STOP AND HEARD A NOISE AND STEERING WHEEL PULLED AWAY FROM COLUMN. *TR
INFINITI JX35 (2013) — ELECTRICAL SYSTEM Feb 15, 2015
Incident date: Feb 2, 2015
VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR
INFINITI JX35 (2013) — SEATS Feb 15, 2015
Incident date: Feb 2, 2015
VEHICLE DIED WHILE DRIVING IN PARKING LOT AND ALL INTERIOR LIGHTS BEGAN TO STROBE WITH AN AWD FAILURE LIGHT. THE VEHICLE WOULD NOT RESTART AND THE FRONT SEATS STARTED MOVING. VEHICLE BATTERY DIED WHILE VEHICLE WAS IN TOW AND HAS BEEN AT DEALERSHIP FOR ALMOST 2 WEEKS. PREVIOUS PROBLEMS (WITHIN DAYS) INCLUDE SEAT MEMORY NOT PAIRING WITH KEY, KEY NOT WORKING TO UNLOCK HATCH. *TR
INFINITI FX35 (2004) — STRUCTURE Feb 13, 2015
Incident date: May 8, 2012
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. I JUST RECEIVED MY THIRD DENIAL TO MY THIRD WRITTEN REQUEST TO INFINITI CONSUMER AFFAIRS TO REPLACE MY BUBBLING DASHBOARD. I INITIALLY CONTACTED THE DEALER IN 2012 WHEN I HEARD ABOUT A DASHBOARD RECALL. I WAS INFORMED MY SPECIFIC VEHICLE WAS NOT PART OF THE RECALL. I WAS ALSO TOLD ABOUT A WARRANTY EXTENSION THAT MAY HAVE CARE... Read more
INFINITI JX35 (2013) — AIR BAGS Feb 12, 2015
Incident date: Apr 14, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE ... Read more
INFINITI JX35 (2013) — ELECTRICAL SYSTEM Feb 12, 2015
Incident date: Apr 14, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER SIX TO EIGHT TIMES TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE, BUT THE SPECIFICS WERE NOT AVAILABLE. THE ... Read more
INFINITI G35 (2005) — TIRES Feb 12, 2015
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
INFINITI G35 (2005) — AIR BAGS Feb 12, 2015
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
INFINITI G35 (2005) — STRUCTURE:BODY:DOOR Feb 12, 2015
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
INFINITI G35 (2005) — SUSPENSION Feb 12, 2015
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
INFINITI G35 (2005) — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. Feb 12, 2015
Incident date: Feb 23, 2014
2005 INFINITI G35 SEDAN. CONSUMER FOUND MANY PROBLEMS WITH CAR AND FEELS BEEN FOOLED BY DEALERSHIP. *TA THE CONSUMER STATED TWO DAYS, AFTER HE PURCHASED THE VEHICLE, HE NOTICED DEFECT. A MECHANIC CONFIRMED THE AIR BAG WAS NOT FUNCTIONING, AS THE LIGHT WAS FLASHING, THE TIRES WERE OVERLY WORN, THE CD PLAYER WAS NOT WORKING, THE PASSENGER DOOR WOULD NOT SHUT PROPERLY, THE WHEELS WERE NOT ALIGNED AN... Read more
INFINITI QX4 (2000) — STRUCTURE:BODY Feb 12, 2015
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
INFINITI QX4 (2000) — SUSPENSION Feb 12, 2015
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
INFINITI QX4 (2000) — STEERING Feb 12, 2015
Incident date: Feb 4, 2015
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART." *TR
INFINITI G35 (2005) — AIR BAGS Feb 12, 2015
Incident date: May 23, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
INFINITI G35 (2005) — ELECTRICAL SYSTEM Feb 12, 2015
Incident date: May 23, 2013
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
INFINITI G37 (2008) — STRUCTURE Feb 12, 2015
Incident date: Feb 12, 2015
VEHICLE DASHBOARD IS CRACKED IN VARIOUS AREAS. ABOUT A MONTH AGO I STARTED NOTICING CRACKS CLOSE TO THE EDGE OF THE DASH WHERE THE DOOR AND THE DASH MEETS. CRACKS CAN BE FOUND AROUND THE A/C VENTS, ABOVE THE LCD DISPLAY, AND ON THE LOWER RIGHT SIDE NEXT TO THE LCD DISPLAY. THE VEHICLE IS GARAGED KEPT AND DRIVEN ONLY A COUPLE OF TIMES DURING THE WEEK SO, I'M EVEN MORE DISAPPOINTED HOW POORLY THE D... Read more
INFINITI QX60 (2014) — POWER TRAIN Feb 11, 2015
Incident date: Feb 6, 2015
MY HUSBAND AND I WERE TRAVELING ON I-95 SOUTHBOUND FROM CT TO NY WHEN OUR BRAND NEW INFINITY QX60 SIMPLY STOPPED DRIVING BETWEEN EXIT 19 AND EXIT 18 (NE11.9). THE ENGINE WAS RUNNING BUT THE CAR COULD NOT MOVE. WE USED WHATEVER MOMENTUM LEFT ON THE CAR TO MOVE TO THE RIGHT SHOULDER OF THE ROAD. THIS MALFUNCTION WAS A LIFE ENDANGERING MECHANICAL FAILURE SINCE WE WERE TRAVELING ON THE LEFT SIDE OF ... Read more
INFINITI Q45 (2002) — VEHICLE SPEED CONTROL Feb 10, 2015
Incident date: Feb 9, 2015
WAS ON THE HIGHWAY TAKINGS GRANDKIDS HOME AND THE CAR JUST CUT OFF RIGHT IN THE MIDDLE OF A BUSY HIGHWAY. IT TOOK SEVERAL TRIES TO GET IT TO START AGAIN BUT IT STAYED ON ONLY LONG THOUGH FOR ME TO GET IT ON THE SHOULDER. WE COULD HAVE BEEN IN A SERIOUS WRECK. IT IS ONLY BY THE GRACE OF GOD AND FUNCTIONAL HAZARD LIGHTS THAT WE AND OTHER VEHICLES WEREN'T INJURED. WE HAD TO BE TOWED BECAUSE WE WE... Read more
INFINITI FX35 (2004) — AIR BAGS Feb 10, 2015
Incident date: Feb 9, 2015
TL*THE CONTACT OWNS A 2004 INFINITI FX35 . THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V701000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
INFINITI Q50 (2014) — STEERING Feb 10, 2015
Incident date: Jun 17, 2014
CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIG... Read more
INFINITI I30 (2001) — ELECTRICAL SYSTEM Feb 9, 2015
Incident date: Jan 1, 2015
CAR STALLS WHEN DRIVING OR IDLING. STALLED AT 15 MPH IN A TRAFFIC CIRCLE CAUSING LOSS OF POWER STEERING. WIFE WAS DRIVING AT THE TIME THIS HAPPENED. HAD TO PULL TO THE SIDE TO RESTART. STALLS AT IDLE WHEN WAITING FOR TRAFFIC LIGHT TO CHANGE. NISSAN KNOWS THIS IS A WELL KNOWN SERIOUS PROBLEM WITH THE 2001 I30. THE PROBLEM IS THE IDLE AIR CONTROL VALVE (IAC), THE ENGINE CONTROL MODULE (ECM), AND THE... Read more
INFINITI Q50 (2014) — ELECTRICAL SYSTEM Feb 6, 2015
Incident date: Jan 28, 2015
COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS
INFINITI I35 (2004) — UNKNOWN OR OTHER Feb 6, 2015
Incident date: Feb 5, 2015
I WAS APPROACHING TO INTERSECTION TRAFFIC LIGHT, SLOW DOWN FORM 35MPH TO STOP SAW THE GREEN SIGNAL, TRY TO MOVE BY APPLYING THE ACCELERATOR CAR DOES NOT MOVE. ON THE DASH I SAW THE LIGHTS ABS AND TCS OFF COMING UP AND GOING EVERY 3 SECONDS. TURN ON THE EMERGENCY LIGHTS HIT THE BREAK PUT THE CAR TO PARKING & PUT TO THE D GEAR IT MOVED SLOWLY AND OTHER TWO LIGHTS CAME ON SEAT BELT LIGHT EVEN THOUGH ... Read more
INFINITI Q70 HYBRID (2014) — AIR BAGS Feb 6, 2015
Incident date: Nov 7, 2014
TL*THE CONTACT OWNS A 2014 INFINITI Q70 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH AND GOING OVER A RAILROAD TRACK, THE AIRBAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.
INFINITI I35 (2004) — ENGINE Feb 5, 2015
Incident date: Feb 5, 2015
TL* THE CONTACT OWNS A 2004 INFINITI I35. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE BATTERY WAS RECHARGED, BUT IT FAILED TO ACCELERATE OVER 5 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE; HOWEVER, THE ... Read more
INFINITI QX56 (2005) — FUEL SYSTEM, GASOLINE Feb 5, 2015
Incident date: Jan 14, 2014
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND ALL THE INTERIOR LIGHTING DIMMED. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE... Read more
INFINITI Q50 (2014) — STEERING Feb 4, 2015
Incident date: Feb 4, 2015
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHIC... Read more
INFINITI EX35 (2008) — FUEL/PROPULSION SYSTEM Feb 4, 2015
Incident date: Jan 8, 2015
WHILE DRIVING IN A PARKING GARAGE LOOKING FOR A PARKING SPACE, MY CAR JUST STOPPED. I WAS HIT IN THE REAR AND THERE WAS NO REASON FOR MY CAR TO STOP. IT JUST STOPS WHILE I'M DRIVING. I CALLED INFINITI AND THEY SAID ONCE THEY REPLACE THE FUEL PUMP IN A PREVIOUS RECALL THEY ARE NOT REQUIRED TO REPLACE ANOTHER ONE. EVEN IF THEY ARE AT FAULT IT'S MY BURDEN TO FIX THE ISSUE. *TR
Crash
INFINITI Q45 (2003) — ENGINE Feb 4, 2015
Incident date: Nov 30, 2014
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A NOISE EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAN BELT AND POWER STEERING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THREE MONTHS LATER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEH... Read more
INFINITI Q45 (2003) — STEERING Feb 4, 2015
Incident date: Nov 30, 2014
TL* THE CONTACT OWNS A 2003 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A NOISE EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAN BELT AND POWER STEERING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THREE MONTHS LATER, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEH... Read more
INFINITI Q50 (2014) — STEERING Feb 3, 2015
Incident date: Dec 11, 2014
I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINIT... Read more
INFINITI G35 (2004) — UNKNOWN OR OTHER Feb 3, 2015
Incident date: Jan 1, 2014
THE HEATING CONTROLS AND THE RADIO CONTROLS WORK INTEMITELY. THE TURN OFF AND ON BUY IT'S SELF. IT IS VERY SCARY WE THEY CUT OUT AND THE WINDOW FOG UP AND THE HEATING CONTROLS ARE OFF. IT GETS VERY SCARY. *TR
INFINITI M35 (2006) — SEATS Feb 3, 2015
Incident date: Dec 17, 2014
MY FIRST PROBLEM IS THE BRAKE PEDAL BROKE FOR NO REASON. THE DEALER INFORMED ME A NEW ONE WOULD BE AT A COST TO ME AT OVER 350.00$. MY SECOND PROBLEM IS A SEAT WELD BROKE, I HAVE NOT GONE IN FOR THAT PROBLEM YET BUT I'M SURE IT WILL BE AT A COST TIME AS WELL. *TR
INFINITI M35 (2006) — SERVICE BRAKES Feb 3, 2015
Incident date: Dec 17, 2014
MY FIRST PROBLEM IS THE BRAKE PEDAL BROKE FOR NO REASON. THE DEALER INFORMED ME A NEW ONE WOULD BE AT A COST TO ME AT OVER 350.00$. MY SECOND PROBLEM IS A SEAT WELD BROKE, I HAVE NOT GONE IN FOR THAT PROBLEM YET BUT I'M SURE IT WILL BE AT A COST TIME AS WELL. *TR
INFINITI M35 (2006) — SEATS Feb 3, 2015
Incident date: Jan 23, 2015
THE SEAT DETACHED FROM THE TRACK AND SLID DANGEROUSLY WHILE DRIVING. THE PLASTIC NEAR THE FLOORBOARD HAS COLLAPSED AND MAKES CLICKING SOUNDS WHEN THE SEAT IS MOVED. *TR
INFINITI G35 (2003) — FUEL/PROPULSION SYSTEM Feb 3, 2015
Incident date: Feb 1, 2015
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE REFUELING, FUEL STARTED TO SPEW OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE DEALER INFORMED HIM THAT THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 05V555000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROX... Read more
INFINITI QX80 (2014) — FUEL/PROPULSION SYSTEM Feb 3, 2015
Incident date: Feb 3, 2015
TL*THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
INFINITI JX35 (2013) — AIR BAGS Feb 3, 2015
Incident date: Jun 3, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE THE PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE DEALER REPLACED THE FRONT PASSENGER SIDE AIRBAG SENSORS BUT THE FAILURE PERSISTED. THE MA... Read more
INFINITI QX80 (2014) — ELECTRICAL SYSTEM Feb 2, 2015
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
INFINITI G35 (2006) — AIR BAGS Feb 2, 2015
Incident date: Feb 1, 2013
MY CAR FALLS UNDER THIS RECALL...YET WHEN I TAKE IT TO THE DEALERSHIP, OR LOOK ON LINE ON THEIR SITE. THEY WILL NOT HONOR THE RECALL- WILL NOT FIX MY CAR!! WHAT CAN I DO ABOUT IT? HOW CAN I GET MY CAR FIXED. BELOW IS 1 OF 100 ARTICLES ABOUT IT ON THE INTERNET: NISSAN IS RECALLING 134,000 INFINITI G35 VEHICLES DUE TO A DEFECT IN THEIR AIRBAG SYSTEMS THAT COULD CAUSE THE SAFETY FEATURE NOT TO DEP... Read more
INFINITI G35 (2005) — EXTERIOR LIGHTING Feb 1, 2015
Incident date: Jan 26, 2015
3RD BRAKE LIGHT FAILURE. *TR
INFINITI QX56 (2004) — SERVICE BRAKES Feb 1, 2015
Incident date: Jan 18, 2015
WHILE DRIVING THE VEHICLE AND PRESSING ON THE BRAKES THERE IS A CRANKING,GRINDING NOISE AND THE BRAKES APPEARS TO LOCK UP THE SLIP. VDC OFF LIGHT ILLUMINATE ON THE DASHBOARD, BRAKES NOT WORKING PROPERLY. *TR
INFINITI FX35 (2006) — STRUCTURE Jan 31, 2015
Incident date: Jan 25, 2015
THE DASH IS BUBBLING. CALLED INFINITY. THEY HAD A RECALL BEFORE I BOUGHT THE VEHICLE FOR A REPLACEMENT DASH BUT WILL NOT COVER IT NOW. *TR
INFINITI G35 (2005) — STRUCTURE Jan 30, 2015
Incident date: Jan 29, 2015
CRACKS AROUND THE DASHBOARD OF THE VEHICLE. *TR
INFINITI G35 (2004) — ELECTRICAL SYSTEM Jan 30, 2015
Incident date: Jun 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE WINDSHIELD DEFROSTER SYSTEM, THE HEATING SYSTEM, AND THE INSTRUMENTAL PANEL LIGHTING WERE INOPERABLE. THE CONTACT HAD TO DISCONNECT THE ELECTRICAL SYSTEM FUSE IN ORDER FOR THE VEHICLE TO FUNCTION NORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
INFINITI M45 (2006) — VISIBILITY/WIPER Jan 29, 2015
Incident date: Sep 1, 2014
INTERIOR DASH IS MELTING AND VERY STICKY. ON ANY GIVEN DAY THE REFLECTION OF THE SUN WILL BOUNCE OFF THE DASH, ONTO THE WINDSHIELD, EFFECTIVELY MAKING IT VERY DIFFICULT TO DRIVE THE VEHICLE SAFELY. HAVE ALMOST BEEN INVOLVED IN SEVERAL ACCIDENTS DUE TO NOT BEING ABLE TO SEE OBSTRUCTIONS IN FRONT OF ME. IT IS SPECIALLY HARD TO SEE ON VERY HOT/SUNNY DAYS WHEN THE DASH GETS REALLY GLOSSY FROM MELTI... Read more
INFINITI M45 (2006) — STRUCTURE:BODY Jan 29, 2015
Incident date: Sep 1, 2014
INTERIOR DASH IS MELTING AND VERY STICKY. ON ANY GIVEN DAY THE REFLECTION OF THE SUN WILL BOUNCE OFF THE DASH, ONTO THE WINDSHIELD, EFFECTIVELY MAKING IT VERY DIFFICULT TO DRIVE THE VEHICLE SAFELY. HAVE ALMOST BEEN INVOLVED IN SEVERAL ACCIDENTS DUE TO NOT BEING ABLE TO SEE OBSTRUCTIONS IN FRONT OF ME. IT IS SPECIALLY HARD TO SEE ON VERY HOT/SUNNY DAYS WHEN THE DASH GETS REALLY GLOSSY FROM MELTI... Read more
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