Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 19, 2015
HAD MY CAR IN A NISSAN DEALERSHIP FOR DIAGNOSTIC FOR AC PROBLEMS AND WAS TOLD THAT MY 3RD REAR BRAKE LIGHT WAS ALSO OUT. I WAS NOT EVEN AWARE OF THIS. THEN I WAS TOLD THAT I COULD NOT JUST REPLACE THE BULB, THAT I WOULD HAVE TO BUY A COMPLETE ASSEMBLY UNIT FOR THAT AND IT WOULD RUN ME $287.00 PLUS TAX!!!!! EVERY TIME I TURN AROUND SOMETHING IS COSTING ME SEVERAL HUNDRED DOLLARS. THIS IS A SAFE... Read more
Incident date: Sep 12, 2001
I PURCHASED THIS CAR, AS THE SECOND OWNER, IN 2001, AND EVERYTHING APPEARED FINE. WITHIN 6 MONTHS, MY AIR BAG LIGHT HAD COME ON. THERE WAS NO ACCIDENT/INCIDENT INVOLVED - I TURNED THE IGNITION KEY AND THE LIGHT CAME ON. I HAVE ASKED A FEW MECHANICS ABOUT IT, BUT THEY ALL SAID THE ONLY WAY TO KNOW IF IT IS TRULY DEFECTIVE IS TO HAVE IT DEPLOY, AND THERE IS NO WAY OF KNOWING UNLESS I ACTUALLY HIT S... Read more
Incident date: Apr 1, 2015
MY 2013 JX35 AUTOMATIC TRUNK RELEASE IS NOT WORKING PROPERLY. WHEN I INITIATE THE BUTTON TO OPEN THE TRUNK IT OPENS COMPLETELY AND IMMEDIATELY STARTS TO CLOSE EVEN IF SOMEONE IS IN THE TRUNK AREA WHICH ITS SUPPOSE TO REBOUND. I HAVE TO PHYSICALLY STOP THE TRUNK FROM CLOSING ON ME AND THIS IS NOT AN EASY TASK SINCE THE HYDRAULICS AND WEIGHT OF THE TRUNK IS HEAVY.
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: Apr 16, 2015
4/14/15 VEHICLE PURCHASED FROM CARMAX. PROBLEM: BRAKES DO NOT WORK WHEN PUSHED ALL THE WAY TO THE FLOOR FIRST BRAKE FAILURE (4/15/15) TWO DAYS AFTER PURCHASE, BRAKES FAILED AT APPROX. 6PM UNDER CLEAR WEATHER/GOOD ROAD CONDITIONS, WHILE TRAVELING NORTH ON VERMONT AVE. IN GARDENA, CA AT APPROX. 10 MPH. THE QX56 HIT A DODGE STRATUS STOPPED AT A RED LIGHT. THE STRATUS DRIVER WAS INJURED AND... Read more
Crash
1 injured
Incident date: May 1, 2012
MY 2006 INFINITI DASHBOARD STARTED TO DEVELOP BUBBLES APPROXIMATELY 4 YEARS AGO. THEY HAVE PROGRESSIVELY GOTTEN WORSE OVER TIME. I JUST FOUND OUT THAT INFINITI EXTENDED THE WARRANTY TO 8 YEARS BUT I WAS NEVER NOTIFIED BY THEM OR THE LOCAL DEALERSHIP. IN ESSENCE THEY WERE HIDING THE FACT THAT THEY OFFERED A NO CHARGE FIX. THIS IS A MANUFACTURING PROBLEM THAT COULD AFFECT THE DEPLOYMENT OF THE P... Read more
Incident date: May 1, 2012
MY 2006 INFINITI DASHBOARD STARTED TO DEVELOP BUBBLES APPROXIMATELY 4 YEARS AGO. THEY HAVE PROGRESSIVELY GOTTEN WORSE OVER TIME. I JUST FOUND OUT THAT INFINITI EXTENDED THE WARRANTY TO 8 YEARS BUT I WAS NEVER NOTIFIED BY THEM OR THE LOCAL DEALERSHIP. IN ESSENCE THEY WERE HIDING THE FACT THAT THEY OFFERED A NO CHARGE FIX. THIS IS A MANUFACTURING PROBLEM THAT COULD AFFECT THE DEPLOYMENT OF THE P... Read more
Incident date: May 4, 2015
THIS CAR HAS AN UNDRIVABLE ISSUE OF TRAMLINING. IT IS SO HARD TO STEAR WHEN THERE ARE GROOVES OR ROAD IMPERFECTIONS...UNLIKE ANY OTHER VEHICLE I HAVE EVER DRIVEN. AN INFINITI MECHANIC TOLD ME THE PROBLEM IS A DEFECT IN DESIGN OF THE STEERING RACK. I CAN CHANGE THE STRUTS/SHOCKS AND PUT NEW TIRES AND THAT WILL NOT HELP...I HAVE BEEN TOLD. PLEASE FIX THIS PROBLEM SO I CAN SAFELY DRIVE MY CAR. IT IS... Read more
Incident date: Oct 29, 2013
THE DASH SIGNAL FOR THE AIR BAG COMES ON DESPITE THE FACT THAT I HAVE PUT THE HARNESS ON AND CONTINUES TO FLASH EVEN AFTER YOU START DRIVING UNTIL YOU END YOUR TRIP! IT FEELS AS THOUGH THE HARNESS IS NOT SET!!
Incident date: May 8, 2015
MY GAS GAUGE IS ALWAYS NOT CORRECT. I ONLY RELY ON THE TIME AND HOW MUCH I FILLED IT. SEVERAL INCIDENTS THAT IT DIDN'T START, EVEN THE GAS GAUGE IN THE DASHBOARD SAYS ITS FULL BUT IT'S EMPTY. I DID TALKED TO THE MECHANIC HE TOLD ME THAT THERE'S A RECALL FOR IT FROM THE NATIONAL SAFETY BUT EVERY TIME I BROUGHT MY VEHICLE THE DEALER WILL DENY IT AND SAYS THAT THE VIN NUMBER SAYS NO HISTORY OF RECALL... Read more
Incident date: May 12, 2015
I WAS DRIVING ON A HIGHWAY AND ALL OF A SUDDEN I HEAR A LOUD BOOM, AS IF A GUN WAS FIRED RIGHT BY MY EAR. I ALMOST RAN INTO ANOTHER CAR BECAUSE IT STARTLED ME SO. I PULLED OFF ONTO A MEDIAN AND INSPECTED THE CAR. I LOOKED AT MY CAR AND WHEN I LOOKED AT THE ROOF, I REALIZED THAT MY SUNROOF WAS SHATTERED. I WAS SHOCKED! I WAS VERY FORTUNATE TO NOT HAVE GOTTEN INTO AN ACCIDENT. MY SON, WHO WAS WI... Read more
Incident date: May 6, 2015
DRIVING DOWN A CITY STREET AT ABOUT 25-30 MPH WITH NO CARS IN CLOSE PROXIMITY IN FRONT OF VEHICLE. HEARD THREE QUICK BEEPS AND THEN THE CAR SUDDENLY STOPPED IN THE MIDDLE OF THE STREET. MOVED FOOT FROM GAS PEDDLE TO THE BRAKE TO FIND THE BRAKE TO THE FLOOR. NO INJURIES OR DAMAGE WAS SUSTAINED. THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALER WHERE THEY CAN NOT DUPLICATE THE PROBLEM. INFINITI CONSUMER... Read more
Incident date: May 6, 2015
DRIVING DOWN A CITY STREET AT ABOUT 25-30 MPH WITH NO CARS IN CLOSE PROXIMITY IN FRONT OF VEHICLE. HEARD THREE QUICK BEEPS AND THEN THE CAR SUDDENLY STOPPED IN THE MIDDLE OF THE STREET. MOVED FOOT FROM GAS PEDDLE TO THE BRAKE TO FIND THE BRAKE TO THE FLOOR. NO INJURIES OR DAMAGE WAS SUSTAINED. THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALER WHERE THEY CAN NOT DUPLICATE THE PROBLEM. INFINITI CONSUMER... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 8, 2015
ON 5/8/15 I LEFT PAINT SHOP AND WAS GOING DOWN A DRIVEWAY (DOWNHILL) AND AS I APPROACHED STREET (RT 26 LIBERY ROAD) I PRESSED BRAKE AND MY CAR WOULD NOT STOP. I REPEATEDLY PRESSED BRAKE AND IT CONTINUED TO GO FORWARD INTO STREET. CARS WERE HONKING AND SWERVING TO AVOID HITTING ME. I CONTINUED TO PRESS BRAKE HOWEVER MY CAR CONTINUED TO GO FORWARD ABOUT 100 METERS THRU A RED LIGHT NEARLY COLLIDING W... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT
May 7, 2015
Incident date: Mar 10, 2015
CONTROL OF INFINITI M37XS STEERING IS REDUCED DANGEROUSLY WHEN CHANGING LANES ON A CROWNED ROAD OR ENCOUNTERING EVEN A SLIGHT RUT IN ASPHALT ROAD SURFACE. DRIVER EXPERIENCES STRONG TUGS ON THE STEERING WHEEL. OCCURS CONTINUOUSLY. *TR
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
May 7, 2015
Incident date: Mar 10, 2015
CONTROL OF INFINITI M37XS STEERING IS REDUCED DANGEROUSLY WHEN CHANGING LANES ON A CROWNED ROAD OR ENCOUNTERING EVEN A SLIGHT RUT IN ASPHALT ROAD SURFACE. DRIVER EXPERIENCES STRONG TUGS ON THE STEERING WHEEL. OCCURS CONTINUOUSLY. *TR
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 03V4... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE PASSENGER SIDE FRONTAL AIR BAG FAILED TO DETECT WHEN A PASSENGER OCCUPIED THE SEAT. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FRONTAL PASSENGER AIR BAG CONTINUED TO FAIL TO RECOGNIZE THE FRONT PASSENGER. THE VEH... Read more
Incident date: Mar 30, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 65 MPH, THE VEHICLE SHUT OFF DUE TO LOW FUEL. THE CONTACT MENTIONED THAT THE LOW FUEL WARNING LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS REFUELED AND THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000. UPDATED 6/22/15*CN
Incident date: Mar 30, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 65 MPH, THE VEHICLE SHUT OFF DUE TO LOW FUEL. THE CONTACT MENTIONED THAT THE LOW FUEL WARNING LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS REFUELED AND THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000. UPDATED 6/22/15*CN
Incident date: Jan 1, 2009
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE BUT MY DEALER NEVER TOLD ME. I AM THE ORIGINAL OWNER AND I WAS TAKING MY CAR TO THE DEALER FOR MAINTENANCE AND REPAIRS UP UNTIL 2011 AND THE DEAL NEVER TOLD ME THERE WAS A RECALL. NO APPARENTLY THE RECALL IS EXPIRED OR SOMETHING AND IS NOT COVERED. I DON'T UNDERSTAND HOW A RECALL CAN E... Read more
Incident date: Jan 1, 2009
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE BUT MY DEALER NEVER TOLD ME. I AM THE ORIGINAL OWNER AND I WAS TAKING MY CAR TO THE DEALER FOR MAINTENANCE AND REPAIRS UP UNTIL 2011 AND THE DEAL NEVER TOLD ME THERE WAS A RECALL. NO APPARENTLY THE RECALL IS EXPIRED OR SOMETHING AND IS NOT COVERED. I DON'T UNDERSTAND HOW A RECALL CAN E... Read more
Incident date: May 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED, THE CHECK ENGINE SOON, VDC, SLIP, AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE SWITCHED FROM THE NEUTRAL TO THE DRIVE GEAR. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE ENGINE SHUT DOWN. THE VEHICLE WAS RESTARTED NORMALLY AND DRIVEN TO THE CONTACT'S RESIDENCE. THE ... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THERE WAS A FAILURE IN THE CRANK SHAFT POSITION SENSOR. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THERE WAS A FAILURE IN THE CRANK SHAFT POSITION SENSOR. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Apr 10, 2014
WAS MANEUVERING A GENTLE RIGHT HAND CURVE ON A 4 LANE CITY STREET. THE CAR JUST SIMPLY DIED. WITHOUT THE ENGINE RUNNING THE POWER STEERING WAS NULLIFIED AND THE VEHICLE WANTED TO CONTINUE IN A STRAIGHT LINE. APPROXIMATELY 200 FT. AHEAD THERE WAS AN AREA WITH A DRIVEWAY BELONGING TO THE WATER DEPT. WHICH I WAS ABLE TO WRESTLE THE VEHICLE ONTO, OUT OF TRAFFIC. THE CAR WOULD NOT RESTART AND AAA WAS C... Read more
Crash
Incident date: Apr 10, 2014
WAS MANEUVERING A GENTLE RIGHT HAND CURVE ON A 4 LANE CITY STREET. THE CAR JUST SIMPLY DIED. WITHOUT THE ENGINE RUNNING THE POWER STEERING WAS NULLIFIED AND THE VEHICLE WANTED TO CONTINUE IN A STRAIGHT LINE. APPROXIMATELY 200 FT. AHEAD THERE WAS AN AREA WITH A DRIVEWAY BELONGING TO THE WATER DEPT. WHICH I WAS ABLE TO WRESTLE THE VEHICLE ONTO, OUT OF TRAFFIC. THE CAR WOULD NOT RESTART AND AAA WAS C... Read more
Crash
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Apr 15, 2015
I RECEIVED RECALL NOTICE TO HAVE AN AUTHORIZED DEALER REPAIR THE AIR BAG SYSTEM. AS I HAVE NO INFINITI DEALER IN MY VICINITY, I AM REQUESTING REIMBURSEMENT FOR TIME AND FUEL TO TAKE MY CAR TO THE NEAREST INFINITI DEALER, PERHAPS BAKERSFIELD, CA. MY LOCAL NISSAN SAID THEY CANNOT PERFORM THIS REPAIR! PLEASE ADVISE. *TR
Incident date: Apr 6, 2011
2 VEHICLES INVOLVED WITH FUTURA BRAND TIRES BOUGHT @ PEP BOYS STORE# 165 WITH MULTIPLE INCIDENT DATES. ON 4/28/2006 BOUGHT 8 TIRES FOR 2 AUTOS, 2001 VW JETTA - P205/65R15 FUTURA TOURING HR & 1995 INFINITI J30T - P215/60R15 FUTURA PLUS TOURING HR. WHILE HWY DRIVING ONE DAY IN J30, VEHICLE SUDDENLY VIOLENTLY BECAME UNMANAGEABLE, VIBRATING, PULLING, DIFFICULT TO STEER. PULLED OFF THE ROAD TO SEE T... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50 EQUIPPED WITH DUNLOP TUBELESS TIRES, SIZE: P245/40R19 (NA). WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE SEPARATED FROM THE RIM. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON FIVE OTHER OCCASIONS FOR EACH OF THE OTHER TIRES. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: Apr 28, 2015
THESE DEFECTIVE PARKS KEEPS MAKING THE IDLE JUMP AND SOMETIMES STALL. I KEEP REPLACING THEM TO SEE IF THEY ARE BAD BUT WILL NOT CLEAR THE CHECK ENGINE LIGHT. *TR