Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 5, 2013
THE PASSENGER SIDE AIRBAG STAYS ON WITH A PASSENGER SEATED SOME TIMES.FACTORY REP SAID AFTER TESTING IT THAT IT IS WORKING AS DESIGNED. IT IS NOT A RELIABLE SYSTEM IT MAY WORK NORMAL FOR TWO OR THREE WEEKS AND THEN STAY ON THREE TIMES IN TWO DAYS. *TR
Incident date: Mar 15, 2015
NO ACCIDENT. DISCOVERED SEVERE CORROSION LOCALIZED ON PASSENGER SIDE FRAME/AXEL/FRONT WHEEL DRIVE BRACKET PART OF FRAME. CAR HAS ONLY 65,00 MILE. BODY, EXHAUST ETC. SHOW NO CORROSION. OTHER PARTS OF FRAME LOOK MILD. CAR UNSAFE TO DRIVE. NISSAN NON RESPONSIVE. I AM ORIGINAL OWNER. CAR WAS 7 YEARS IN OHIO AND 8 YEARS IN SOUTH CAROLINA. WE WERE LUCKY TO FIND THIS BEFORE A SIGNIFICANT INCIDENT! *T... Read more
Incident date: Nov 4, 2013
I OWN A 2002 INFINITI I35. WHILE I WAS DRIVING AT APPROXIMATELY 35 MILES PER HOUR, MAKING A LEFT TURN, I WAS HIT ON THE REAR DRIVER'S SIDE (T-BONED). NON OF MY AIR BAGS DEPLOYED AND I WAS SEVERELY INJURED. I SUSTAINED INJURIES TO MY NECK, BOTH SHOULDERS AND MY BACK. THE DRIVER OF THE OTHER VEHICLE ILLEGALLY RAN A STOP SIGN. MY VEHICLE WAS TAKEN TO MY RESIDENCE AND WAS NOT REPAIRED. AS A DIRECT AND... Read more
Crash
1 injured
Incident date: Nov 4, 2013
I OWN A 2002 INFINITI I35. WHILE I WAS DRIVING AT APPROXIMATELY 35 MILES PER HOUR, MAKING A LEFT TURN, I WAS HIT ON THE REAR DRIVER'S SIDE (T-BONED). NON OF MY AIR BAGS DEPLOYED AND I WAS SEVERELY INJURED. I SUSTAINED INJURIES TO MY NECK, BOTH SHOULDERS AND MY BACK. THE DRIVER OF THE OTHER VEHICLE ILLEGALLY RAN A STOP SIGN. MY VEHICLE WAS TAKEN TO MY RESIDENCE AND WAS NOT REPAIRED. AS A DIRECT AND... Read more
Crash
1 injured
Incident date: Nov 4, 2013
I OWN A 2002 INFINITI I35. WHILE I WAS DRIVING AT APPROXIMATELY 35 MILES PER HOUR, MAKING A LEFT TURN, I WAS HIT ON THE REAR DRIVER'S SIDE (T-BONED). NON OF MY AIR BAGS DEPLOYED AND I WAS SEVERELY INJURED. I SUSTAINED INJURIES TO MY NECK, BOTH SHOULDERS AND MY BACK. THE DRIVER OF THE OTHER VEHICLE ILLEGALLY RAN A STOP SIGN. MY VEHICLE WAS TAKEN TO MY RESIDENCE AND WAS NOT REPAIRED. AS A DIRECT AND... Read more
Crash
1 injured
Incident date: Sep 1, 2010
THE FUEL GUAGE GIVES A FAULTY READING. I CAN HAVE A FULL TANK, AND THE GUAGE WILL READ BETWEEN 1/4 TANK AND EMPTY, EVEN PROMPTING THE RED 'LOW FUEL' INDICATOR LIGHTT TO ILLUMINATE. *TR
Incident date: Apr 2, 2015
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT BELIEVED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE SITUATION. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/14/15*CN THE CONSUMER STATED ... Read more
Incident date: Mar 18, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT WOULD SUDDENLY ILLUMINATE AND THE VEHICLE STALLED. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT RESTART UNTIL APPROXIMATELY ONE HOUR LATER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Incident date: Mar 1, 2015
MY PROBLEM IS WITH THE DASH, WHERE THE HEATING CONTROLS AND THE RADIO CONTROLS ARE. WHEN I AM DRIVING, THE HEATER AND RADIO CONTROLS JUST CUT OUT. IT GETS VERY DANGEROUS WHEN IT IS RAINING, BECAUSE THE WINDOWS WILL FOG UP, AND IN THE WINTER IT GETS VERY COLD. ....UPDATED 04/02/15 *BF
Incident date: Mar 1, 2015
MY PROBLEM IS WITH THE DASH, WHERE THE HEATING CONTROLS AND THE RADIO CONTROLS ARE. WHEN I AM DRIVING, THE HEATER AND RADIO CONTROLS JUST CUT OUT. IT GETS VERY DANGEROUS WHEN IT IS RAINING, BECAUSE THE WINDOWS WILL FOG UP, AND IN THE WINTER IT GETS VERY COLD. ....UPDATED 04/02/15 *BF
Incident date: Apr 1, 2015
AIRBAGS DID NOT DEPLOY WHEN AN ONCOMING VEHICLE HIT MY CAR. IT IS A TOTAL LOSS. *TR
Crash
Incident date: Apr 1, 2015
MY 2005 INFINITI G35 SEDAN'S DASHBOARD SEEMS TO BE MELTING. I LIVE IN FLORIDA. DURING AFTERNOON'S, I SEE THE DASH IS ALL SHINY AND STICKY WHEN TOUCHED. I GET A GLARE WHEN DRIVING CERTAIN DIRECTIONS. I HAVE ANOTHER VEHICLE MADE BY ANOTHER MANUFACTURER AND IN THE EXACT SAME CONDITIONS, AND I DO NOT SEE THIS ISSUE. THE DEALERSHIP WHEN CONTACTED MENTIONED THEY WOULD NOT COVER THE REPAIRS AND THAT I WA... Read more
Incident date: Sep 24, 2014
WHEN TAKING OFF FROM A DEAD STOP SOMETIMES THE VEHICLE PAUSES AND MOVES VERY SLOWLY ENOUGH TO GET YOU IN THE FRONT OF ON COMING VEHICLES, AND THEN WILL NOT EXCEED OVER 10 TO 12 MPH WHICH TAKES UP TO 30 TO 45 SEC. OR MORE. I NARROWLY ESCAPED A SEMI TRUCK HITTING ME ON THE DRIVERS SIDE PULLING OUT OF OUR LOCAL POST OFFICE. ON SEVERAL OCCASIONS I HAVE NEEDED TO YANK THE VEHICLE OFF THE ROAD SO AS N... Read more
Incident date: Sep 24, 2014
WHEN TAKING OFF FROM A DEAD STOP SOMETIMES THE VEHICLE PAUSES AND MOVES VERY SLOWLY ENOUGH TO GET YOU IN THE FRONT OF ON COMING VEHICLES, AND THEN WILL NOT EXCEED OVER 10 TO 12 MPH WHICH TAKES UP TO 30 TO 45 SEC. OR MORE. I NARROWLY ESCAPED A SEMI TRUCK HITTING ME ON THE DRIVERS SIDE PULLING OUT OF OUR LOCAL POST OFFICE. ON SEVERAL OCCASIONS I HAVE NEEDED TO YANK THE VEHICLE OFF THE ROAD SO AS N... Read more
Incident date: Aug 15, 2014
I OWN A 2003 INFINITY Q45 AND WITHOUT WARNING THIS VEHICLE STALLS WHERE EVER IT WANTS AT A LIGHT WHILE YOU DRIVING ON A MAJOR HIGHWAY ON A MAJOR STREET NO WARNING WHAT SO EVER AND INFINITY IS AWARE OF THE PROBLEM BUT THEY ONLY WANT TO HELP CERTAIN VIN NUMBERS. I TOOK MY FAMILY SKIING TO SCRANTON PA AND ON INTERSTATE I80 THE CAR STALL WITHOUT WARNING MY ENTIRE FAMILY COULD HAVE BEEN KILLED. PLEASE ... Read more
Incident date: Mar 15, 2015
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY DAMAGED COILS AND A FAULTY COMPUTER. THE VEHICLE WAS NOT REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Incident date: Mar 15, 2015
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY DAMAGED COILS AND A FAULTY COMPUTER. THE VEHICLE WAS NOT REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Incident date: Jun 5, 2014
CAN NOT FILL GAS TANK UP TO LIMIT. STOPS AT 6 GALLONS. IF I TRY TO FORCE MORE THAN 6 GALLONS, GAS STARTS SPURTING OUT, SPILLING EVERYWHERE CAUSING A HAZARD. HAVE TO REFILL GAS TANK EVERYDAY. VERY ANNOYING TO HAVE TO STOP & GET GAS ON A DAILY BASIS. VERY INCONVENIENT. MY JOB ENTAILS DRIVING TO DIFFERENT CLIENTS ON A DAILY BASIS. DEPENDING ON HOW MANY CLIENTS I HAVE DAILY, I SOMETIMES HAVE TO S... Read more
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Mar 28, 2015
THERE WASN'T ANY ACCIDENTS, BUT IF THIS PROBLEM DOESN'T GET RESOLVED THERE WILL BE. THIS IS BY FAR THE MOST UNSAFE VEHICLE I'VE EVER COME ACROSS! IF YOU HIT ANY IRREGULAR ROAD SURFACE OR POTHOLE YOUR CAR SHIFTS. IF YOU ARE TRAVELING AT HIGH SPEEDS IT WILL ACTUALLY THROW YOUR CAR INTO THE LANE TO THE RIGHT. I'VE READ SEVERAL FORUMS WITH THE SAME TYPE OF COMPLAINTS. I DON'T UNDERSTAND WHY THIS IS S... Read more
Incident date: Aug 26, 2013
THE AIRBAG SENSOR FOR THE FRONT PASSENGER SEAT IS NOT WORKING WELL OR ACCURATELY. EVEN WITH A PERSON WHO IS 115 LBS AND 5'3" IN THE PASSENGER SEAT, THE SENSOR WILL GO ON AND OFF, NOT COMMITTING TO EITHER ACTIVATING THE AIRBAGS OR NOT. THE SENSOR IS NOT CONSISTENT AND IT IS EXTREMELY CONCERNING THAT PASSENGERS WILL NOT HAVE THE PROTECTION OF AN AIRBAG SHOULD THERE BE AN ACCIDENT. THIS HAS BEEN GOI... Read more
Incident date: Oct 1, 2014
I WAS PULLING INTO MY GARAGE TRAVELING AT LOW SPEEDS WHEN THE STEERING WHEEL PULLED OUT NEARLY SEPARATING FROM THE STEERING COLUMN. BALL BEARINGS FELL FROM THE STEERING COLUMN AND THE CLOCK SPRING CABLE UNRAVELED. THIS CAUSED THE STABILITY CONTROL TO KICK ON AND TURN THE CAR VIOLENTLY TOWARDS THE CURB. I WAS ABLE TO PARK THE CAR SAFELY. I CONTACTED THE LOCAL INFINITI DEALER, BUT AS I AM LOCATE... Read more
Incident date: Mar 17, 2015
I WAS STOPPED AT RED LIGHT AND DRIVER BEHIND ME DID NOT SEE THE LIGHT. SHE REAR ENDED ME AT AN APPROX SPEED OF 30-35 MPH. THE FORCE OF THE HIT PUSHED MY CAR INTO THE ONE IN FRONT OF ME, RESULTING IN A 4 VEHICLE ACCIDENT. AT THE TIME OF IMPACT, MY GLASSES CAME OFF OF MY FACE AND I HIT THE WINDSHIELD - MY SEAT BELT DID NOT LOCK. THE FORCE OF THE CRASH BENT THE FRAME, DESTROYED THE TRUNK, AND RESULTE... Read more
Crash
1 injured
Incident date: Mar 17, 2015
I WAS STOPPED AT RED LIGHT AND DRIVER BEHIND ME DID NOT SEE THE LIGHT. SHE REAR ENDED ME AT AN APPROX SPEED OF 30-35 MPH. THE FORCE OF THE HIT PUSHED MY CAR INTO THE ONE IN FRONT OF ME, RESULTING IN A 4 VEHICLE ACCIDENT. AT THE TIME OF IMPACT, MY GLASSES CAME OFF OF MY FACE AND I HIT THE WINDSHIELD - MY SEAT BELT DID NOT LOCK. THE FORCE OF THE CRASH BENT THE FRAME, DESTROYED THE TRUNK, AND RESULTE... Read more
Crash
1 injured
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTO DIMMING FEATURE WAS FRACTURED CAUSING IT TO BE VERY DIFFICULT TO SEE AT NIGHT. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTO DIMMING SWITCH NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE OCCURRED MULTIPLE TIMES. T... Read more
Incident date: Feb 1, 2014
PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO TH... Read more
Incident date: Feb 1, 2014
PURCHASED CAR 11/2013 NEW FROM DEALERSHIP. WITHIN THREE MONTHS, FRONT PASSENGER SIDE AIR BAG LIGHT BEGAN COMING ON EVEN THOUGH A PASSENGER WAS IN THE SEAT. THIS HAS OCCURRED ON & OFF EVER SINCE. THERE HAS BEEN NO PATTERN DISTINGUISHABLE -- NO CORRELATION BETWEEN WEIGHT OF PERSON, IN CAR WHEN/WHEN NOT STARTED, NOR HOW LONG LIGHT HAS STAYED ON OR IF IT DID GO OFF AFTER >3MIN. WE HAVE BEEN TO TH... Read more
Incident date: Mar 24, 2015
AIRBAG LIGHT SUDDENLY BEGAN FLASHING. I TOOK TRUCK TO DEALER AND THEY SAID DRIVER SIDE AIRBAG MODULE SHORTED INTERNALLY. PRICE TO FIX IS $1,600.00. THIS TRUCK HAS NEVER BEEN IN AN ACCIDENT OR AT ANY TIME HAD ITS AIRBAGS DEPLOYED. ALL SERVICE TO TRUCK HAS BEEN WITH INFINITI DEALERSHIPS. SERVICE REPRESENTATIVE SAID ELECTRONIC ISSUE AND NOT OWNER ERROR. THIS COULD HAPPEN AT ANY TIME WITH THIS TR... Read more
Incident date: Mar 24, 2015
AIRBAG LIGHT SUDDENLY BEGAN FLASHING. I TOOK TRUCK TO DEALER AND THEY SAID DRIVER SIDE AIRBAG MODULE SHORTED INTERNALLY. PRICE TO FIX IS $1,600.00. THIS TRUCK HAS NEVER BEEN IN AN ACCIDENT OR AT ANY TIME HAD ITS AIRBAGS DEPLOYED. ALL SERVICE TO TRUCK HAS BEEN WITH INFINITI DEALERSHIPS. SERVICE REPRESENTATIVE SAID ELECTRONIC ISSUE AND NOT OWNER ERROR. THIS COULD HAPPEN AT ANY TIME WITH THIS TR... Read more
Incident date: May 1, 2014
PROBLEM 1: APPROXIMATELY 4 WEEKS AFTER PURCHASING THE CAR, WE NOTICED THAT THE PASSENGER SIDE AIR BAG WOULD DEACTIVATE DURING OPERATION WHILE AN ADULT WAS IN THE SEAT. CAR WAS TAKEN TO INFINITI DEALER AND SOFTWARE WAS UPDATED ACCORDING TO THE AIRBAG RECALL. HOWEVER THE ISSUE CONTINUES TO REMAIN AND THE PASSENGER AIRBAG STILL RANDOMLY DEACTIVATES WHILE AN ADULT IS IN THE SEAT. INFINITI HAS BEEN ... Read more
Incident date: May 1, 2014
PROBLEM 1: APPROXIMATELY 4 WEEKS AFTER PURCHASING THE CAR, WE NOTICED THAT THE PASSENGER SIDE AIR BAG WOULD DEACTIVATE DURING OPERATION WHILE AN ADULT WAS IN THE SEAT. CAR WAS TAKEN TO INFINITI DEALER AND SOFTWARE WAS UPDATED ACCORDING TO THE AIRBAG RECALL. HOWEVER THE ISSUE CONTINUES TO REMAIN AND THE PASSENGER AIRBAG STILL RANDOMLY DEACTIVATES WHILE AN ADULT IS IN THE SEAT. INFINITI HAS BEEN ... Read more
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Dec 4, 2006
I PURCHASED THE 2006 INFINITI M35 FROM APPROVAL ONE, LAPLACE, LA ON 3/16/2012 . I WAS NOT SHOWN A CARFAX REPORT. IT WAS FINANCED BY ASI FEDERAL CREDIT UNION FOR $16,000. THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC. I RECEIVED A RECALL NOTICE ON THE CAR SENSOR AND BROUGHT THE CAR IN PER LETTER. I WAS THEN TOLD THAT THE CAMSHAFT SENSOR WAS THE PROBLEM AND NOT RELATED TO THE RECALL. THE TRANSMISSION ... Read more
Crash
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO VEER TO THE LEFT WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Incident date: Aug 22, 2014
DRIVING ON ROADS WITH GROOVES IN THE PAVEMENT AND CAR ABRUPTLY PULLS TO THE LEFT OR RIGHT - DEPENDING ON WHICH WAY THE GROOVES GO. ALSO HAPPENS ON UNEVEN ROADS. STEERING WHEEL MAKES A QUICK, HARD PULL MAKING IT DIFFICULT TO CONTROL THE VEHICLE. HAPPENS AT ANY SPEED BETWEEN 20 AND 65 MPH. NEW TIRES, NEW RIMS, NEW BRAKES HAVE BEEN INSTALLED BUT STEERING PROBLEM CONTINUES. THE CAR TRIES TO GO WH... Read more
Incident date: Mar 18, 2015
TL*THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE TECHNICIAN MENTIONED THAT THERE WERE DIFFICULTIES PERFORMING THE RECALL REMEDY HOWEVER, IT WAS COMPLETED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMA... Read more
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) AND THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS. THE CONTACT STATED THAT THE AIR BAG LIGHT BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL AFTER THE RECALL REPAIR WAS MADE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS DE... Read more
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH WARNING. THE SLIP,TCS AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY BEING TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 180,293.
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH WARNING. THE SLIP,TCS AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY BEING TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 180,293.
Incident date: Mar 15, 2015
I HAVE AN 04 QX56 AS A DAILY DRIVER. I WAS LEAVING WALMART AS I PULLED OUT OF THE PARKING LOT I PULLED INTO THE TURN LANE TO ALLOW A CAR TO GO BY MASHED MY BRAKE AND IT STARTED JER KING LIKE SOMETHING WAS TRAPPED IN MY BRAKES. WE PULLED ON DOWN TO A LARGE PARKING LOT GOT OUT NOTICE THE RED BRAKE LIGHT WAS ON AND UNDER THE HOOD SOMETHING WAS CLICKING NEAR THE AIR INTAKE THING. IT DID IT THE ENTIRE ... Read more
Incident date: Mar 15, 2015
I HAVE AN 04 QX56 AS A DAILY DRIVER. I WAS LEAVING WALMART AS I PULLED OUT OF THE PARKING LOT I PULLED INTO THE TURN LANE TO ALLOW A CAR TO GO BY MASHED MY BRAKE AND IT STARTED JER KING LIKE SOMETHING WAS TRAPPED IN MY BRAKES. WE PULLED ON DOWN TO A LARGE PARKING LOT GOT OUT NOTICE THE RED BRAKE LIGHT WAS ON AND UNDER THE HOOD SOMETHING WAS CLICKING NEAR THE AIR INTAKE THING. IT DID IT THE ENTIRE ... Read more
Incident date: Jun 20, 2014
TRUNK, PASSENGER DOOR, AND REAR PASSENGER DOOR DO NOT LOCK UNLOCK WHEN USING REMOTE AND CONTROLS ON DRIVERS DOOR 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PRO... Read more
Incident date: Dec 23, 2014
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE FAILURE MILEAGE WAS 19,00... Read more
Incident date: Mar 2, 2015
THE CAR WILL NOT STAY IN GEAR DURING REVERSE. IT SEEMS LIKE IT WILL POP OUT OF GEAR AND ENGINE JUST KEEP REVVING. HAVE TO PUT IN DRIVE AND PUT BACK INTO REVERSE CONTINUOUSLY TO GET REVERSE. THIS CAR IS NOT SAFE TO DRIVE AND CAN PRODUCE A CAR ACCIDENT. *TR
Incident date: Mar 2, 2015
WHILE DRIVING MY 2007 INFINITI M35X, THE DRIVER'S SIDE SEAT BACK BROKE LOOSE ON THE DOOR SIDE OF THE SEAT. AFTERWARD, IT MOVED AROUND AND I CONSIDERED IT UNSAFE TO DRIVE, NOT KNOWING HOW SEVERE THE PROBLEM WOULD BECOME. APPARENTLY, THIS IS A FAIRLY COMMON PROBLEM AS I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ON BOTH THE 2007 AND 2006 MODELS OF THIS CAR. IT IS ON THE CUSTOMER TO PAY TO FIX THIS PROB... Read more
Incident date: Mar 8, 2015
I RECENTLY BOUGHT A 2004 INFINITY G35X FOR MY DAUGHTER. IT WAS DISCLOSED AT PURCHASE THAT THE 3RD BRAKE LIGHT WAS OUT BUT I FIGURED THAT WAS NOT A DEALBREAKER, I WOULD GET THE LIGHT FIXED EASILY. WELL, I CONTACTED OUR LOCAL INFINITY DEALER AND WAS QUOTED $480 TO REPLACE A 6 LED BOARD!! WHAT?? AFTER DOING RESEARCH ONLINE I DISCOVERED VIA INFINITY CAR FORUMS (G35DRIVER.COM, X.INFINITIHELP.COM, NICO... Read more
Incident date: Mar 8, 2015
I RECENTLY BOUGHT A 2004 INFINITY G35X FOR MY DAUGHTER. IT WAS DISCLOSED AT PURCHASE THAT THE 3RD BRAKE LIGHT WAS OUT BUT I FIGURED THAT WAS NOT A DEALBREAKER, I WOULD GET THE LIGHT FIXED EASILY. WELL, I CONTACTED OUR LOCAL INFINITY DEALER AND WAS QUOTED $480 TO REPLACE A 6 LED BOARD!! WHAT?? AFTER DOING RESEARCH ONLINE I DISCOVERED VIA INFINITY CAR FORUMS (G35DRIVER.COM, X.INFINITIHELP.COM, NICO... Read more