Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 1, 2009
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE BUT MY DEALER NEVER TOLD ME. I AM THE ORIGINAL OWNER AND I WAS TAKING MY CAR TO THE DEALER FOR MAINTENANCE AND REPAIRS UP UNTIL 2011 AND THE DEAL NEVER TOLD ME THERE WAS A RECALL. NO APPARENTLY THE RECALL IS EXPIRED OR SOMETHING AND IS NOT COVERED. I DON'T UNDERSTAND HOW A RECALL CAN E... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THERE WAS A FAILURE IN THE CRANK SHAFT POSITION SENSOR. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THERE WAS A FAILURE IN THE CRANK SHAFT POSITION SENSOR. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Mar 9, 2015
ON MARCH 9TH, 2015 MY 2006 INFINITI M35 STALLED WHILE I WAS DRIVING IT AND WOULDN'T START AGAIN. I CHECKED THE FUSES AND BATTERY AND COULDN'T FIND ANY ISSUES SO I HAD IT TOWED TO THE LOCAL INFINITI DEALER. INITIALLY THE DEALER TOLD ME THAT THE ECM (BRAIN) NEEDED TO BE REPLACED AND, AFTER A FAIR AMOUNT OF PRESSURE FROM ME TO STAND BEHIND THEIR PRODUCT, THE NISSAN FACTORY AGREED TO COVER THE ECM REP... Read more
Incident date: Apr 10, 2014
WAS MANEUVERING A GENTLE RIGHT HAND CURVE ON A 4 LANE CITY STREET. THE CAR JUST SIMPLY DIED. WITHOUT THE ENGINE RUNNING THE POWER STEERING WAS NULLIFIED AND THE VEHICLE WANTED TO CONTINUE IN A STRAIGHT LINE. APPROXIMATELY 200 FT. AHEAD THERE WAS AN AREA WITH A DRIVEWAY BELONGING TO THE WATER DEPT. WHICH I WAS ABLE TO WRESTLE THE VEHICLE ONTO, OUT OF TRAFFIC. THE CAR WOULD NOT RESTART AND AAA WAS C... Read more
Crash
Incident date: Apr 10, 2014
WAS MANEUVERING A GENTLE RIGHT HAND CURVE ON A 4 LANE CITY STREET. THE CAR JUST SIMPLY DIED. WITHOUT THE ENGINE RUNNING THE POWER STEERING WAS NULLIFIED AND THE VEHICLE WANTED TO CONTINUE IN A STRAIGHT LINE. APPROXIMATELY 200 FT. AHEAD THERE WAS AN AREA WITH A DRIVEWAY BELONGING TO THE WATER DEPT. WHICH I WAS ABLE TO WRESTLE THE VEHICLE ONTO, OUT OF TRAFFIC. THE CAR WOULD NOT RESTART AND AAA WAS C... Read more
Crash
Incident date: Apr 6, 2011
2 VEHICLES INVOLVED WITH FUTURA BRAND TIRES BOUGHT @ PEP BOYS STORE# 165 WITH MULTIPLE INCIDENT DATES. ON 4/28/2006 BOUGHT 8 TIRES FOR 2 AUTOS, 2001 VW JETTA - P205/65R15 FUTURA TOURING HR & 1995 INFINITI J30T - P215/60R15 FUTURA PLUS TOURING HR. WHILE HWY DRIVING ONE DAY IN J30, VEHICLE SUDDENLY VIOLENTLY BECAME UNMANAGEABLE, VIBRATING, PULLING, DIFFICULT TO STEER. PULLED OFF THE ROAD TO SEE T... Read more
Incident date: Apr 15, 2015
I RECEIVED RECALL NOTICE TO HAVE AN AUTHORIZED DEALER REPAIR THE AIR BAG SYSTEM. AS I HAVE NO INFINITI DEALER IN MY VICINITY, I AM REQUESTING REIMBURSEMENT FOR TIME AND FUEL TO TAKE MY CAR TO THE NEAREST INFINITI DEALER, PERHAPS BAKERSFIELD, CA. MY LOCAL NISSAN SAID THEY CANNOT PERFORM THIS REPAIR! PLEASE ADVISE. *TR
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP FLASHED AND INDICATING A MALFUNCTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS AND ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED AS WELL AS THE SENSOR WHICH FAILED WITHIN THE SEAT CU... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 28, 2015
I WAS DRIVING MY CAR ON INTERSTATE AT 70MPH AND ENGINE STALLED, ALL ELECTRICAL SYSTEMS SHUT OFF, POWER STEERING, POWER BRAKES, VDC AND ABS LIGHTS CAME ON ALONG WITH SERVICE ENGINE SOON. THIS WAS A VERY SCARY SITUATION AT HIGHWAY SPEEDS. I PULLED THROUGH TRAFFIC AND MADE IT TO SIDE OF HIGHWAY. THE ENGINE WAS BARELY IDLING AND RUNNING VERY ROUGH. THE CAR WAS TURNED OFF. I THEN ATTEMPTED TO RE-S... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50 EQUIPPED WITH DUNLOP TUBELESS TIRES, SIZE: P245/40R19 (NA). WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER SIDE TIRE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIRE SEPARATED FROM THE RIM. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON FIVE OTHER OCCASIONS FOR EACH OF THE OTHER TIRES. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: Apr 28, 2015
THESE DEFECTIVE PARKS KEEPS MAKING THE IDLE JUMP AND SOMETIMES STALL. I KEEP REPLACING THEM TO SEE IF THEY ARE BAD BUT WILL NOT CLEAR THE CHECK ENGINE LIGHT. *TR
Incident date: Apr 28, 2015
THESE DEFECTIVE PARKS KEEPS MAKING THE IDLE JUMP AND SOMETIMES STALL. I KEEP REPLACING THEM TO SEE IF THEY ARE BAD BUT WILL NOT CLEAR THE CHECK ENGINE LIGHT. *TR
Incident date: Apr 28, 2015
THESE DEFECTIVE PARKS KEEPS MAKING THE IDLE JUMP AND SOMETIMES STALL. I KEEP REPLACING THEM TO SEE IF THEY ARE BAD BUT WILL NOT CLEAR THE CHECK ENGINE LIGHT. *TR
Incident date: Apr 18, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE JERKED AND THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE WOULD NOT ACCELERATE AND SLOWED DOWN. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MA... Read more
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT WHILE ATTEMPTING TO ADJUST THE FRONT DRIVER SEAT, THE LEVER FAILED AND THE SEAT DID NOT MOVE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SEAT WELD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMA... Read more
Incident date: Apr 23, 2015
HAD CAR CHECKED BY MECHANIC WHO SAID WHEN CHECKING UNDER THE CAR, HE FOUND IT RUSTED TO THE POINT WHICH IT COULD BECOME UNSAFE. I CHECKED ONLINE FOR RECALLS. FOUND RECALLS FOR NISSAN PATHFINDERS AND INFINITI I30. NOT THE FX. HOWEVER THERE WERE MANY FORUMS OF OTHER FX35 OWNERS WHO ALSO CLAIMED THEIR CARS HAD RUSTED UNDER THE CAR. MY CAR HAS VERY LOW MILEAGE FOR THE YEAR. IT IS IN NEW ENGLAND, BUT M... Read more
Incident date: Apr 12, 2015
CALL SHUT OFF, TCS LIGHT CAME ON THIS HAPPEN ON 4 DIFFERENT OCCASIONS. *TR
Incident date: Jan 1, 2015
THIS CAR HAS AN UNDRIVABLE ISSUE OF TRAMLINING. IT IS SO HARD TO STEER WHEN THERE ARE GROOVES OR ROAD IMPERFECTIONS...UNLIKE ANY OTHER VEHICLE I HAVE EVER DRIVEN. AN INFINITI MECHANIC TOLD ME THE PROBLEM IS A DEFECT IN DESIGN OF THE STEERING RACK. I CAN CHANGE THE STRUTS/SHOCKS AND PUT NEW TIRES AND THAT WILL NOT HELP...I HAVE BEEN TOLD. PLEASE FIX THIS PROBLEM SO I CAN SAFELY DRIVE MY CAR. IT IS... Read more
Incident date: Jan 1, 2015
THIS CAR HAS AN UNDRIVABLE ISSUE OF TRAMLINING. IT IS SO HARD TO STEER WHEN THERE ARE GROOVES OR ROAD IMPERFECTIONS...UNLIKE ANY OTHER VEHICLE I HAVE EVER DRIVEN. AN INFINITI MECHANIC TOLD ME THE PROBLEM IS A DEFECT IN DESIGN OF THE STEERING RACK. I CAN CHANGE THE STRUTS/SHOCKS AND PUT NEW TIRES AND THAT WILL NOT HELP...I HAVE BEEN TOLD. PLEASE FIX THIS PROBLEM SO I CAN SAFELY DRIVE MY CAR. IT IS... Read more
Incident date: Oct 28, 2014
I WAS AT A COMPLETE STOP AT A INTERSECTION IN MY 2012 INFINITI M56X. UPON ACCELERATION THE CAR STARTED TO HESITATE AND JERK FORWARD (THE CHECK ENGINE LIGHT CAME ON) AS I WAS PUSHING ON THE GAS PEDAL. THE CAR BARELY CREPT THROUGH THE INTERSECTION AND I MADE IT TO A PARKING LOT. I PUT THE CAR IN PARK AND PUSHED ON THE ACCELERATOR THE ENGINE WAS LOOSING POWER AND SKIPPING REAL BAD. I HAD TO HAVE TH... Read more
Incident date: Oct 28, 2014
I WAS AT A COMPLETE STOP AT A INTERSECTION IN MY 2012 INFINITI M56X. UPON ACCELERATION THE CAR STARTED TO HESITATE AND JERK FORWARD (THE CHECK ENGINE LIGHT CAME ON) AS I WAS PUSHING ON THE GAS PEDAL. THE CAR BARELY CREPT THROUGH THE INTERSECTION AND I MADE IT TO A PARKING LOT. I PUT THE CAR IN PARK AND PUSHED ON THE ACCELERATOR THE ENGINE WAS LOOSING POWER AND SKIPPING REAL BAD. I HAD TO HAVE TH... Read more
Incident date: May 6, 2013
WITH FULL SIZE PASSENGER IN THE PASSENGER SEAT, THE AIRBAG WARNING LIGHT IS ON EVEN AFTER RAISING OFF THE SEAT AND RELOCATING IN THE SEAT. IF ENGINE IS RESTARTED THE LIGHT GOES OFF. THREE ATTEMPTS BY THE DEALER TO REMEDY WITH NO RESULTS. THIS LIGHT WAS EVEN LIT AS I PICKED UP VEHICLE WHEN RECALL WAS PERFORMED, WHICH WAS THE SECOND ATTEMPT TO REMEDY. TODAY WAS THE THIRD ATTEMPT AT WHICH THEY FOUN... Read more
Incident date: Apr 8, 2015
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE TURNING THE STEERING WHEEL TO THE LEFT AND RIGHT, THE STEERING WHEEL BECAME LOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Sep 30, 2008
ALL DOORS WILL NOT LOCK OR UNLOCK. NISSAN / INFINITI HAS KNOWN ABOUT THIS ISSUE SINCE 2005 THERE ARE HUNDREDS IF NOT THOUSANDS OF VEHICLES AFFECTED. I'M TIRED OF GOING ROUND AND ROUND WITH THEM TO FIX THIS SAFETY ISSUE. *TR
Incident date: Mar 19, 2012
I GET DISTORTIVE IMAGES AND INTENSE GLARES FROM HEADLIGHTS OF CARS BEHIND ME, AND COMING TOWARDS ME WHEN DRIVING AT NIGHT. THESE IMAGES ARE VERTICAL BEAMS OF LIGHT WITH HORIZONTAL LINES AND SHOOT TOWARDS THE SKY. EVERY CAR BEHIND YOU WILL REFLECT TWO BEAMS WITH THE LINES, AND IF THERE ARE SEVERAL CARS BEHIND YOU IT BECOMES MORE PRONOUNCED, LIKE A SEA OF VERTICAL BEAMS WITH GLARING LIGHTS. I ALS... Read more
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 1997 INFINITI QX4 EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: PT245/70 R16 (NA). WHILE ADDING AIR TO THE FRONT PASSENGER SIDE TIRE, THE CONTACT NOTICED TREAD SEPARATION. THE CONTACT MENTIONED ALL FOUR TIRES EXPERIENCED TREAD SEPARATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO TREAD SEPARATION. TH... Read more
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 2010 INFINTI QX56. WHEN DRIVING VARIOUS SPEEDS OVER ROUGH ROADS OR POTHOLES, THE VEHICLE VEERED TO THE LEFT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,006.
Incident date: Jul 28, 2014
HAD JUST PAID FOR PARKING GARAGE AT BOOTH- GATE OPENED AND AS I BEGAN TO MOVE FORWARD HIT CURB WITH FRONT DRIVERS SIDE WHEEL- AIRBAG DEPLOYED AND HIT ME WITH STUNNING FORCE (LACERATIONS ON FOREHEAD- HAND AND FOREHEAD BLEEDING - BLACK AND BLUE EYES LATER). THE OVERALL LENGTH OF CURB STARTING FROM GATE WAS ONLY 4 FEET( I WENT BACK AND MEASURED LATER) AT THE END OF CURB WAS A 2 FT HIGH CONCRETE BLOCK... Read more
1 injured
Incident date: Apr 10, 2015
IN A WEEK OLD QX-70 WITH ONLY 448 TOTAL MILES, WHILE STOPPED AT A TRAFFIC LIGHT, I LEANED FORWARD SLIGHTLY AND LEFT SIDE (FLOOR ANCHOR SIDE) OF DRIVER'S SIDE SEATBELT FAILED BY THE HIP WEBBING SEPARATING FROM THE FLOOR ATTACHMENT POINT. THIS IS NOT THE RIGHT SIDE ATTACHMENT THAT IS SUPPOSED TO BE DETACHABLE, BUT THE LEFT FLOOR ANCHOR SIDE. HAD THIS OCCURRED IN AN IMPACT I WOULD HAVE BEEN INJURED... Read more
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE LAP SEAT BELT SCREW, WHICH WAS MOUNTED TO THE DOOR, DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THE SUPPORT SCREW WAS NOT SECURELY INSTALLED DURING PRODUCTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE. UPDATED 6/24/15*CN
Incident date: Mar 28, 2015
I WAS DRIVING AT 45 MPH ON A STRAIGHT PARKWAY WITH ONE HAND LOOSELY ON THE STEERING WHEEL WHEN ALL OF A SUDDEN THE STEERING WHEEL WENT TO THE RIGHT AS DID THE FRONT WHEELS AS IF I WAS MAKING A RIGHT HAND TURN. I PULLED THE STEERING WHEEL TO THE LEFT IN ORDER TO CONTINUE GOING STRAIGHT AND PLACED MY FOOT ON THE BRAKE. A FEW SECONDS LATER, I INTENTIONALLY TOOK MY HANDS OFF THE STEERING WHEEL AND, ... Read more
Incident date: Mar 6, 2015
I DROVE TO BALTIMORE FROM DC AND BACK WITH NO ISSUES, THEN TURNED TO GO INTO THE ALLEYWAY BEHIND MY HOME. ALL OF A SUDDEN, THE STEERING WHEEL LOCKED AND WOULD NOT TURN AND ALL THE LIGHTS ON THE DASHBOARD CAME ON, INCLUDING THE BRAKE LIGHT. MY BRAKE PAD FROZE MIDWAY DOWN, STOPPING THE CAR, BUT NOT BUDGING, EVEN WHEN I TAPPED THE GAS PEDAL. I PUT ON AND OFF THE PARKING BRAKE, TO NO AVAIL. I TRIED TO... Read more
Incident date: Mar 6, 2015
I DROVE TO BALTIMORE FROM DC AND BACK WITH NO ISSUES, THEN TURNED TO GO INTO THE ALLEYWAY BEHIND MY HOME. ALL OF A SUDDEN, THE STEERING WHEEL LOCKED AND WOULD NOT TURN AND ALL THE LIGHTS ON THE DASHBOARD CAME ON, INCLUDING THE BRAKE LIGHT. MY BRAKE PAD FROZE MIDWAY DOWN, STOPPING THE CAR, BUT NOT BUDGING, EVEN WHEN I TAPPED THE GAS PEDAL. I PUT ON AND OFF THE PARKING BRAKE, TO NO AVAIL. I TRIED TO... Read more
Incident date: Mar 6, 2015
I DROVE TO BALTIMORE FROM DC AND BACK WITH NO ISSUES, THEN TURNED TO GO INTO THE ALLEYWAY BEHIND MY HOME. ALL OF A SUDDEN, THE STEERING WHEEL LOCKED AND WOULD NOT TURN AND ALL THE LIGHTS ON THE DASHBOARD CAME ON, INCLUDING THE BRAKE LIGHT. MY BRAKE PAD FROZE MIDWAY DOWN, STOPPING THE CAR, BUT NOT BUDGING, EVEN WHEN I TAPPED THE GAS PEDAL. I PUT ON AND OFF THE PARKING BRAKE, TO NO AVAIL. I TRIED TO... Read more
Incident date: Dec 27, 2011
THE DOOR HANDLE OPERATION ON MY VEHICLE HAS BEEN CHANGED ON THREE DIFFERENT DOORS AND A FOURTH ON IS NOW NOT OPERABLE. INFINITI HAS NOT RECALLED THE CAR BUT HONDA HAS DONE SO FOR MY WIFE'S CAR. I HAVE ALREADY SPENT MORE THAN $1,500 ON THIS PROBLEM ALREADY. *TR
Incident date: Apr 7, 2015
DRIVING THIS CAR IS VERY FUN AND I HAVE ENJOYED THE CAR VERY MUCH BUT JUST LAST WEEK I NOTICED A SMELL LIKE BURNING RUBBER OR OIL, COME TO FIND OUT THE NEXT DAY I WAS DRIPPING OIL ONLY NOT A STEADY DRIP BUT A DRIP ONLY FROM DRIVING, ONCE I STOP AND THE CAR COOLS THE DRIP STOPS. I HAVE RESEARCH AND FOUND THAT THERE COULD BE A PROBLEM WITH SOME BOLTS TO THE OIL FILTER THAT ATTACHES TO THE BLOCK BU... Read more
Incident date: Apr 7, 2015
DRIVING THIS CAR IS VERY FUN AND I HAVE ENJOYED THE CAR VERY MUCH BUT JUST LAST WEEK I NOTICED A SMELL LIKE BURNING RUBBER OR OIL, COME TO FIND OUT THE NEXT DAY I WAS DRIPPING OIL ONLY NOT A STEADY DRIP BUT A DRIP ONLY FROM DRIVING, ONCE I STOP AND THE CAR COOLS THE DRIP STOPS. I HAVE RESEARCH AND FOUND THAT THERE COULD BE A PROBLEM WITH SOME BOLTS TO THE OIL FILTER THAT ATTACHES TO THE BLOCK BU... Read more
Incident date: Sep 1, 2014
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VDC, THE SLIP AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AS THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT AND CAMSHAFT POSITION SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS... Read more
Incident date: Sep 1, 2014
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VDC, THE SLIP AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AS THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT AND CAMSHAFT POSITION SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS... Read more
Incident date: Apr 26, 2014
I BOUGHT MY VEHICLE USED, A FEW WEEKS AFTER PURCHASE I NOTICED CONDENSATION INSIDE THE HEADLIGHT ASSEMBLY ON THE PASSENGER SIDE. I'VE RECEIVED NO HELP IN SOLVING THIS PROBLEM FROM THE DEALER OR INFINITI THE COMPANY THEMSELVES NOW BOTH DRIVER AND PASSENGER HAVE CONDENSATION IN THEM IN.THE SITUATION IS SO BAD THAT IT BLOWS THE LAMPS SO THAT NIGHT DRIVING IS HAZARDOUS LET ALONE DANGEROUS... Read more
Incident date: Mar 30, 2015
DRIVERS DOOR WOULD NOT OPEN FROM OUTSIDE OR INSIDE VEHICLE. DRIVER WOULD HAVE TO ATTEMPT TO CRAWL OUT ADJACENT DOOR. DEALER HAD TO PRY DOOR OPEN AND REMOVE FRONT SEAT TO FIX THE DOOR. *TR
Incident date: Jun 2, 2014
MY INFINITY JX35 HAS HAD MULTIPLE ISSUES IN REGARDS TO THE PASSENGER SIDE AIRBAG SYSTEM AS WELL AS THE FUEL GAGE. I HAVE HAD MY VEHICLE TO THE DEALERSHIP FOR REPAIRS 3 TIMES FOR BOTH ISSUES AND THE ISSUES STILL HAVE NOT BEEN RESOLVED. THE PASSENGER SIDE AIRBAG DOES NOT DETECT MY WIFE WHEN SHE IS IN THE SEAT. INFINITY FIRST TOLD ME IT WAS A RECALL ISSUE AND NOW THEY DON'T KNOW. THE FUEL GAGE MO... Read more
Incident date: Jun 2, 2014
MY INFINITY JX35 HAS HAD MULTIPLE ISSUES IN REGARDS TO THE PASSENGER SIDE AIRBAG SYSTEM AS WELL AS THE FUEL GAGE. I HAVE HAD MY VEHICLE TO THE DEALERSHIP FOR REPAIRS 3 TIMES FOR BOTH ISSUES AND THE ISSUES STILL HAVE NOT BEEN RESOLVED. THE PASSENGER SIDE AIRBAG DOES NOT DETECT MY WIFE WHEN SHE IS IN THE SEAT. INFINITY FIRST TOLD ME IT WAS A RECALL ISSUE AND NOW THEY DON'T KNOW. THE FUEL GAGE MO... Read more