Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
I UNDERSTAND THAT PER CAMPAIGN NHTSA # 03V455000 - CRANK/CAM POSITON SENSOR WELD, MY VEH WAS PART OF THIS RECALL.. INFINITI I35 2002-2003 AND I WAS NOT NOTIFIED. IT SHOWS THAT THE CIRCUIT BOARD FOR THE CRAN POSITION SENSOR HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATON RESIDUE DURING THE SOLDERING PROCESS. THIS CONTINOUSLY HAPPENT TO MY VEHICLE WHERE MY... Read more
Incident date: Feb 6, 2013
I UNDERSTAND THAT PER CAMPAIGN NHTSA # 03V455000 - CRANK/CAM POSITON SENSOR WELD, MY VEH WAS PART OF THIS RECALL.. INFINITI I35 2002-2003 AND I WAS NOT NOTIFIED. IT SHOWS THAT THE CIRCUIT BOARD FOR THE CRAN POSITION SENSOR HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATON RESIDUE DURING THE SOLDERING PROCESS. THIS CONTINOUSLY HAPPENT TO MY VEHICLE WHERE MY... Read more
Incident date: Nov 15, 2011
WINDSHIELD CRACKS - I'VE BEEN THROUGH 3 WINDSHIELDS ON THIS VEHICLE - ALWAYS BREAKS IN SAME SPOT: DRIVERS SIDE, UNDER WIPERBLADE, NEAR THE CORNER BY THE VIN PLATE. FIRST TIME THERE WAS NO BULLSEYE, CHIP, OR EXTERNAL DAMAGE, BUT DEALER STILL WOULD NOT COVER IT. SECOND TIME WAS AFTER A MINOR IMPACT WITH FRONT BUMPER. THIRD WAS A ROCK HIT, BUT ALL THREE HAD THE BREAKAGE IN THE SAME SPOT! I NOTICE... Read more
Incident date: Jul 19, 2015
WHILE DRIVING DOWN THE ROAD ON SUNDAY, JULY 19TH, 2015. THE LIGHT FOR THE AIR BAGS STARTED BLINKING OUT OF THE BLUE. NOW EVERY TIME I GET IN THE SUV TO GO SOMEWHERE IT STAYS BLINKING.
Incident date: Jul 1, 2015
2003 INFINITI G35. CONSUMER WRITES IN REGARDS TO VEHICLE AUDIO AND TEMPERATURE CONTROL SYSTEM RECALL ISSUES. *SMD IT WAS DETERMINED THE CONTROL WAS BAD. HOWEVER, THE CONSUMER VIN WAS NOT INCLUDED IN THE RECALL. *JB
Incident date: Dec 15, 2014
WHEN DRIVING VEHICLE SUDDENLY MAKES A LOUD GRINDING SOUND AND ABS AND BRAKE LIGHT COME ON ON GAUGE. WHEN TRYING TO BREAK IT IS IMPOSSIBLE. IT WILL NOT STOP. THIS HAS HAPPENED MORE THAN 6 TIMES ALREADY. THANKFULLY I WAS NOT IN TRAFFIC OR COLLISION AND INJURY COULD HAVE HAPPENED. IN ORDER TO REGAIN CONTROL YOU HAVE TO TURN VEHICLE OFF TO RESET IT. THIS PROBLEM MAY CAUSE A SEVERE INJURY OR EVEN DEATH... Read more
Incident date: Dec 15, 2014
WHEN DRIVING VEHICLE SUDDENLY MAKES A LOUD GRINDING SOUND AND ABS AND BRAKE LIGHT COME ON ON GAUGE. WHEN TRYING TO BREAK IT IS IMPOSSIBLE. IT WILL NOT STOP. THIS HAS HAPPENED MORE THAN 6 TIMES ALREADY. THANKFULLY I WAS NOT IN TRAFFIC OR COLLISION AND INJURY COULD HAVE HAPPENED. IN ORDER TO REGAIN CONTROL YOU HAVE TO TURN VEHICLE OFF TO RESET IT. THIS PROBLEM MAY CAUSE A SEVERE INJURY OR EVEN DEATH... Read more
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Feb 10, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE TRAVELING APPROXIMATELY 65 MPH, THE VDC AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TURNED OFF AND ON, WHICH RESET THE COMPUTER. THE FAILURE RECURRED MORE THAN TWICE. THE DEALER INDICATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL). THE VEHICLE RECEIVED THE RECALL ... Read more
Incident date: Feb 10, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE TRAVELING APPROXIMATELY 65 MPH, THE VDC AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TURNED OFF AND ON, WHICH RESET THE COMPUTER. THE FAILURE RECURRED MORE THAN TWICE. THE DEALER INDICATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL). THE VEHICLE RECEIVED THE RECALL ... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABL... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABL... Read more
Incident date: Jul 2, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. UPON ENTERING THE VEHICLE, THE STEERING CONTROL PANEL LIGHTS, THE GEAR SHIFTER, AND MIDDLE CONSOLE LIGHTING WERE NOT ILLUMINATING. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 45 MPH, A POLICE OFFICER STATED THAT THE RUNNING TAILS LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jul 2, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. UPON ENTERING THE VEHICLE, THE STEERING CONTROL PANEL LIGHTS, THE GEAR SHIFTER, AND MIDDLE CONSOLE LIGHTING WERE NOT ILLUMINATING. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 45 MPH, A POLICE OFFICER STATED THAT THE RUNNING TAILS LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jul 7, 2015
I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY... Read more
Incident date: Jul 7, 2015
I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY... Read more
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 2006 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THERE WAS AN ABNORMAL NOISE AND THE ANTI-LOCK BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Incident date: Jul 5, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE IT WAS RESTARTED. THE CONTACT ALSO INDICATED THAT UPON RESTARTING THE VEHICLE, IT WOULD NOT GO OVER A SPEED OF 40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA C... Read more
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE AIR BAG AND THE OCCUPANCY WARNING LIGHTS ILLUMINATED INDICATING THERE WAS NO ONE IN THE PASSENGER SEAT WHEN THE SEAT WAS OCCUPIED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPA... Read more
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Incident date: Jun 14, 2014
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS UNSURE WHAT PART NEEDED TO BE REPLACED. IN ADDITION, WHILE AT A STOP WITH THE BRAKE PEDAL DEPRES... Read more
Crash
Incident date: Jun 14, 2014
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS UNSURE WHAT PART NEEDED TO BE REPLACED. IN ADDITION, WHILE AT A STOP WITH THE BRAKE PEDAL DEPRES... Read more
Crash
Incident date: Jun 30, 2015
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD ... Read more
Incident date: Jun 30, 2015
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD ... Read more
INFINITI
QX60 HYBRID
(2014) - UNKNOWN OR OTHER
Jun 29, 2015
Incident date: Jun 25, 2015
VEHICLE IS MOVING WHEN PARKED IN INCLINED POSITION. REMOVING THE VEHICLE FROM "PARK" ON A INCLINED ROAD IT IS MOVING FREELY. WE HAVE PARKED ON A INCLINED ROAD AND AS SOON AS I REMOVE IT FROM PARK TO REVERSE IT WENT FORWARD FREELY. I HAVE TO HIT THE GAS FULL, IN ORDER TO CONTROL THE VEHICLE.
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Jun 29, 2015
Incident date: Jun 25, 2015
VEHICLE IS MOVING WHEN PARKED IN INCLINED POSITION. REMOVING THE VEHICLE FROM "PARK" ON A INCLINED ROAD IT IS MOVING FREELY. WE HAVE PARKED ON A INCLINED ROAD AND AS SOON AS I REMOVE IT FROM PARK TO REVERSE IT WENT FORWARD FREELY. I HAVE TO HIT THE GAS FULL, IN ORDER TO CONTROL THE VEHICLE.
Incident date: May 30, 2015
THE CLIMATE CONTROL/ AUDIO CONTROL UNIT IN MY G35 FROZE A FEW WEEKS AGO MAKING THE SYSTEM INOPERABLE. AS A RESULT THE THE FRONT AND REAR DEFROSTERS HAVE BECOME INOPERABLE CREATING A DANGEROUS DRIVING CONDITION SPECIALLY IN THE RAIN. THIS IS A COMMON ISSUE FOR ALL G35S MADE FROM 2003 -2005 AND INFINITI IS VERY WELL AWARE OF IT. HOWEVER THEY HAVE DONE NOTHING TO ADDRESS IT. BACK IN 2003 THEY HAVE DO... Read more
Incident date: May 30, 2015
THE CLIMATE CONTROL/ AUDIO CONTROL UNIT IN MY G35 FROZE A FEW WEEKS AGO MAKING THE SYSTEM INOPERABLE. AS A RESULT THE THE FRONT AND REAR DEFROSTERS HAVE BECOME INOPERABLE CREATING A DANGEROUS DRIVING CONDITION SPECIALLY IN THE RAIN. THIS IS A COMMON ISSUE FOR ALL G35S MADE FROM 2003 -2005 AND INFINITI IS VERY WELL AWARE OF IT. HOWEVER THEY HAVE DONE NOTHING TO ADDRESS IT. BACK IN 2003 THEY HAVE DO... Read more
Incident date: Apr 17, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AN... Read more
Incident date: May 23, 2015
TL* THE CONTACT OWNS A 2009 INFINTI FX35. WHILE TURNING THE VEHICLE, IT VIBRATED AND THE STEERING MADE AN ABNORMAL CLICKING NOISE. THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE DEALER DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Incident date: May 23, 2015
TL* THE CONTACT OWNS A 2009 INFINTI FX35. WHILE TURNING THE VEHICLE, IT VIBRATED AND THE STEERING MADE AN ABNORMAL CLICKING NOISE. THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE DEALER DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Incident date: Jun 20, 2015
MADE A RIGHT TURN ONTO A ROUND ABOUT STREET AND WHEN I TRIED TO TURN LEFT MY STEERING WHEEL LOCKED STRAIGHT LIKE IF THE CAR WAS PARKED. THE WHEELS WOULDN'T TURN AND I HIT A PARKED TRUCK WHERE A PERSON WAS WORKING ON. HE DID GET INJURED BUT I AM NOT AWARE OF THE EXACT INJURIES HE SUSTAINED. I WAS DRIVING A 2005 G35 SEDAN WHICH I'VE HAD FOR AROUND 4 MONTHS. *TR
Crash
1 injured
Incident date: May 21, 2015
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHILE DRIVING 20 MPH AND APPROXIMATELY 200 FEET FROM THE DRIVEWAY, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE CRASHED INTO A UTILITY POLE. THE CONTACT SUSTAINED HEAD AND UPPER BODY INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE RESTARTED AND WAS TOWED TO AN INDEPENDENT FACILITY. THE VEHIC... Read more
Crash
1 injured
Incident date: Sep 4, 2014
MY VEHICLE AIR BAG LIGHT ON. STAYS ON INSPECTED AT DEALER. THEY STATED AIR BAG WILL NOT WORK DURING A POSSIBLE ACCIDENT, SAFETY ISSUE.
Incident date: Jun 1, 2015
2007 INFINITI M35. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD STARTING TO CRACK. *SMD MA 10/22/2015
Incident date: May 16, 2015
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Incident date: May 16, 2015
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Incident date: Jun 24, 2015
I PURCHASED A 2014 INFINITI Q50 NEW FROM THE DEALER. THE CAR HAD APPROXIMATELY 6,500 MILES ON IT WHEN THE RIGHT FRONT TIRE SIDE WALL CRACKED. THE REPAIR SHOP NOTICED THAT THE LEFT FRONT TIRE HAD A BUBBLE AND ALSO NEEDED TO BE REPLACED. BOTH FRONT TIRES WERE REPLACED THE WEEK OF 5/17/15. ONE MONTH AFTER THE REPLACEMENT ON 6/24/15, THE RIGHT FRONT TIRE SIDEWALL CRACKED AGAIN.
Incident date: Jun 19, 2015
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. WHILE BEING INSPECTED, THE TECHNICIAN FOUND THAT THE FRAME AND UNDERBODY WERE CORRODED ON THE FRONT PASSENGER SIDE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED SINCE IT WAS STRUCTURALLY UNSAFE. THERE WAS CONSIDERABLE CORROSION TO THE FRAME OF THE VEHICLE AND COULD COLLAPSE... Read more
INFINITI
G35
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Jun 23, 2015
Incident date: Jun 17, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. WHILE TRAVELING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED AND THE SERVICE ENGINE WARNING LAMP, SLIP WARNING LAMP, AND VDC OFF WARNING LAMP ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, TURN OFF, AND RESTART THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN... Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2010 INFINITI G37 EQUIPPED WITH DUNLOP SP SPORT MAXX (NA) TIRES, SIZE P225/50R18 (NA). WHILE DRIVING 65 MPH, THE CONTACT FELT RUMBLING UNDERNEATH THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE REAR DRIVER SIDE TIRE WAS DESTROYED. THE CONTACT STATED THAT THE TIRE WAS REPLACED BY AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE SIDEWALL DET... Read more
Incident date: Apr 15, 2015
WHEN WAITING AT A STOPLIGHT FOR A LONG PERIOD THE BRAKE PEDAL GRADUALLY EASES DOWN AND THE VEHICLE BEGINS TO ROLL FORWARD TO PREVENT THE VEHICLE FROM GOING FORWARD EXTRA PRESSURE NEEDS TO BE APPLIED TO THE PEDAL TO KEEP THE VEHICLE STOPPED AT THIS TIME THE PEDAL IS ALMOST AT THE FLOOR. ALONG WITH THIS THE TRANSMISSION STARTED MAKING A VERY LOUD BANG WHEN SHIFTING GEARS. MY CAR IS UNDER WARRANTY AN... Read more
Incident date: Jan 13, 2015
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING AT 30 MPH, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED AND AN UPDATE NEEDED TO BE PERFORMED. THE VEH... Read more
Incident date: Jun 16, 2015
I HAVE NOT EXPERIENCED ANY PROBLEMS WITH THE AIRBAG AND MY VIN HAS NOT BEEN SPECIFICALLY IDENTIFIED FOR THE TAKATA RECALL. THAT THOUGH IS THE ISSUE. IN VIEW OF THE INIFINTI RECALL OF SIMILAR MODEL CARS IN HIGH HUMIDITY STATES, AND NHTSA'S CALL FOR A FULL RECALL OF THE TAKATA AIRBAGS, AS WELL AS TOYOTA, GM & HONDA'S RECENT EXPANSION OF THE RECALL, I DO NOT UNDERSTAND WHY INFINITI HAS NOT TAKEN S... Read more