Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 3, 2015
LETTER FROM SENATOR PAT TOOMEY ON BEHALF OF CONSTITUENT RE: TAKATA AIRBAG RECALL ( PLEASE SEND RESPONSE TO ALLISON RAYBURN). *SMD THE CONSUMER STATED THE RECALL ONLY APPLIED TO VEHICLE REGISTERED IN SOUTHERN STATE. THE CONSUMER STATED PRIOR TO MOVING TO PENNSYLVANIA, THE VEHICLE WAS ORIGINALLY REGISTERED IN GEORGIA. THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT ON THE RECALL LIST. *JB
Incident date: Jun 3, 2014
WHEN ATTEMPTING TO STOP TWO TIMES IN THE PAST FEW MONTHS THE BRAKES SUDDENLY FAIL ALLOWING US NO ABILITY TO STOP THE CAR ALMOST CAUSING A SERIOUS WRECK. THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WITH THE BRAKE LIGHT (NOT ABS) ILLUMINATED ON THE DASH. EVEN THOUGH NISSAN CONSUMER AFFAIRS IS AWARE OF THIS PROBLEM THEY ARE NOT BEING ACCOUNTABLE OR HELD RESPONSIBLE FOR THIS SERIOUS CAR DEFECT. ACCO... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT ... Read more
Incident date: Aug 21, 2015
SUNROOF GLASS SPONTANEOUSLY EXPLODED N SHATTERED INTO SMALL PIECES SHARDS AND GLASS DUST WITHOUT IMPACT FROM ANYTHING.
Incident date: Aug 21, 2015
SUNROOF GLASS SPONTANEOUSLY EXPLODED N SHATTERED INTO SMALL PIECES SHARDS AND GLASS DUST WITHOUT IMPACT FROM ANYTHING.
Incident date: Jun 1, 2015
WHILE DRIVING, THE CAR CUTS OFF, I HAVE TO PUT THE CAR IN PARK AND CUT IT BACK ON. I WAS HIT FROM THE BACK DUE TO THIS BECAUSE I WAS IN THE MIDDLE OF A INTERSECTION WHEN THE CAR CUT OFF WITH MY 11 YEAR OLD SON IN THE CAR. LUCKILY WE ARE OKAY AND THE DAMAGE WAS NOT BAD BECAUSE THE OTHER DRIVER WAS NOT GOING FAST BUT WHAT IF THEY WERE MY SON AND I COULD HAVE LOST OUR LIVES DUE TO THIS, AND THIS HAS ... Read more
Crash
Incident date: Aug 21, 2015
THE CAR SUDDENLY HAD A VERY POOR ACCELERATION, LIKE NO POWER AND A "SERVICE ENGINE SOON" LIGHTED UP. ALSO, THE CIRCUIT BOARD WITH TEMPERATURE CONTROLS, DOES NOT LIGHT UP. SAME THE RADIO ...??
Incident date: Aug 21, 2015
THE CAR SUDDENLY HAD A VERY POOR ACCELERATION, LIKE NO POWER AND A "SERVICE ENGINE SOON" LIGHTED UP. ALSO, THE CIRCUIT BOARD WITH TEMPERATURE CONTROLS, DOES NOT LIGHT UP. SAME THE RADIO ...??
Incident date: Aug 24, 2015
WHILE DRIVING TO WORK AND PROCEEDING TO A STOP LIGHT MY SEAT JUST FEEL ON ONE SIDE AND TOOK A DIP. WHEN THIS HAPPENED IT DEFINITELY STARTLED ME. I DIDN'T KNOW WHAT TO DO AND COULD BARELY DRIVE. I WAS ABLE TO SAFELY GET TO MY DESTINATION, WHICH HAPPENED TO BE 2 MINUTES AWAY AT THAT POINT AND LOOK AT THE SEAT AND IT TURNED OUT TO BE NOTHING I CAN DO. NOW THE SEAT LIFTS AND DROPS ON ITS OWN.
Incident date: Jul 22, 2015
I CURRENTLY OWN AN 2005 INFINITI FX35. ON JULY 22, 2015 I WAS LEAVING THE RED LIGHT MY VEHICLE WAS HESITATE ABOUT PULLING OFF. I ALMOST GOT REARED ENDED. I SAW THAT MY A/T (AUTO TRANSMISSION) LIGHT WAS ON. I FOUND THE NEAREST PART STORES. THEY SAID IT WAS THE VALVE BODY IN THE TRANSMISSION. THEY NEXT DAY I TOOK IT TO THE TRANSMISSION SHOP. THE COST WAS ESTIMATED AT $3500. MY CAR ONLY HAS ABOUT 131... Read more
Incident date: Aug 23, 2015
JUST PURCHASED A USED 2008 QX56 WITH 118,000 MILES. 2 INCIDENTS: WHILE COMING TO A STOP, BRAKES FAILED AND BRAKE LIGHT CAME ON. DEALER SAYS LOW BRAKE FLUID SO THEY FILLED AND ALL SEEMED FINE. 3 DAYS LATER, COMING TO A STOP TRAVELING LESS THAN 30 MPH SAME THING. THE DEFECT CONTINUED AS I MADE MY WAY TO MY HOUSE A BLOCK AWAY. I CAN SEE WHY THIS ISSUE WOULD CAUSE AN ACCIDENT AND THE ISSUE IN NO WAY ... Read more
Incident date: Aug 20, 2015
RECENTLY I WAS SITTING AT A STOPLIGHT ABOUT 3RD IN LINE BEHIND A FORD EXPLORER. I LIVE IN ATLANTA SO STOPLIGHTS ARE EXTRAORDINARILY LONG. I HAD THE CAR IN DRIVE OBVIOUSLY AND MY FOOT FIRMLY ON THE BRAKE. ABOUT 5 MINUTES INTO THE RED LIGHT MY CAR STARTS TO SLOWLY MOVE FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. THE MOVEMENT WAS SIMILAR TO IF THE BRAKE HAD BEEN RELEASED AND THE CAR WAS COAS... Read more
Incident date: Aug 20, 2015
WHILE DRIVING DOWN THE INTERSTATE I HEARD A LOUD NOISE AND THE FRONT WINDSHIELD IMPLODED SHOOTING VERY SMALL SHARP SHARDS OF GLASS ALL OVER MYSELF, THE FRONT SEAT, INSTRUMENT PANEL AND CENTER CONSOLE. THESE WERE NOT TEMPERED PIECES OF GLASS, RATHER SHARP SHARDS THAT CUT ME WHILE TRYING TO CLEAN UP.
1 injured
Incident date: Aug 19, 2015
SITTING AT A LIGHT THE FIRST TIME AND THE ENGINE STALLED OUT IN IDLE MODE. THE 2ND TIMEIN THE SAME DAY I WAS DRIVING IN THE NEIGBORHOOD AND GOING MAYBE 15MILES PER HOUR AND THE CAR TURNED OFF WITH NO WARNING OR REASON. IT LOOKS TO ME THAT THE ACCELERATOR PEDAL ASSEMBLY AND ENGING CONTROL MODULE NEEDS TO BE REPLACED ALONG WITH TPMS LAMP
Incident date: Jun 23, 2015
PICKED UP THE VECHICLE ON THE AFTERNOON OF JUNE 23 2015. ON THE WAY HOME THE AIR BAG WARNING LIGHT FLASHED SO WE RETURNED TO THE DEALERSHIP. THEY DID SOMETHING AND STTED IS WAS ALOOSE WIRE. NEXT DAY (ON A TRIP) THE AIR BAG LIGHT STARTED FLASHING AGAIN. RETURNED THE VECHICLE TO THE DEALER FOR THREE DAYS AND WAS TOLD SOME PARTS WERE REPLACED. TWO DAYS LATER AIR BAG LIGHT WAS ON AGAIN. RETURNED TO T... Read more
Incident date: Aug 17, 2015
I'M HAVING BRAKE PROBLEMS WITH MY 2007 QX56. I HAVE BEEN EXPERIENCING A BRAKE PROBLEM TWICE IN 2 WEEKS. AT RANDOM TIMES, IT IS DIFFICULT TO BRING THE VEHICLE TO A STOP. IT ACTED LIKE THE ABS WAS TRYING TO ENGAGE. IT WAS LIKE I WAS SLIPPING ON SOMETHING WHEN I WAS APPLYING THE BRAKES. THERE IS A SLIGHT METAL RATTLE NOISE WHILE PRESSING THE BRAKE PEDAL ALL THE WAY DOWN WHILE TRYING TO COME T... Read more
Incident date: Sep 25, 2013
I HAVE A 2006 INFINITI G35 COUPE WITH MANUAL TRANSMISSION. WHILE DRIVING MY VEHICLE FOR A LONG PERIOD OF TIME OR DRIVING IN HEAVY TRAFFIC I NOTICE THAT WHEN I SWITCH GEARS MY CLUTCH PEDAL GETS STUCK TO THE GROUND AND WILL NOT POP BACK INTO PLACE UNLESS MANUALLY PUSHING IT BACK UP WITH MY FOOT. THIS HAS HAPPENED MULTIPLE TIMES AND SEVERAL OTHER G35 OWNERS HAVE COMPLAINED ABOUT THE SAME PROBLEM WITH... Read more
Incident date: Aug 4, 2015
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE INSPECTING THE RADIATOR, THE CONTACT NOTICED THAT THE FRAME BY THE LOWER TIE BAR WAS COMPLETELY CORRODED. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN REPLACED THE ENTIRE TIE BAR AND RE-WELDED IT TO THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 154,000.
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE AIR BAG WARNING ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND DIAGNOSTIC TESTING. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V701000 (AIR BAGS), 14V361000 (AIR BAGS) AND 13V136000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. T... Read more
Incident date: Aug 3, 2015
WELD BROKE THAT SUPPORT THE DEVICE THAT RAISE THE SEAT, CAUSE THE SEAT TO MOVE INTO DASH WHILE DRIVING AND BRAKING.
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE ELECTRONIC KEY SYSTEM FAILED AND WAS UNABLE TO LOCK THE DOORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC DOOR ACTIVATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Incident date: Aug 10, 2015
ON THE EVENING OF 8/1015 IMMEDIATELY AFTER STARTING THE CAR A LOUD METAL ON METAL GRINDING SOUND WAS HEARD AND THE ENGINE STOPPED. THIS RECURRED ON ATTEMPTING TO RESTART THE ENGINE. WITH 3RD ATTEMPT CAR STARTED AND APPEARED TO BE WORKING BUT THE AC WASN'T COOLING AND THE DEFOGGER FAILED TO CLEAR WINDSHIELD MISTING. I TOOK THE CAR TO THE MECHANIC THE NEXT MORNING AND A CATASTROPHIC PART FAILURE ... Read more
INFINITI
Q50 HYBRID
(2014) - UNKNOWN OR OTHER
Aug 13, 2015
Incident date: Jan 5, 2015
DURING WINTER 2014, I STARTED GETTING AWD / CHASSIS CONTROL ERRORS CONSTANTLY. THE ERROR WOULD SHOW UP AT VARIOUS TIMES, INCLUDING WITHIN 3-5 MIN FROM A COLD START, 10-15 MIN AFTER ENGINE REACHED OPERATING TEMPERATURE, WHILE DRIVING AFTER 20-30 MIN. SOMETIME THE ERROR IS FOLLOWED BY A SURGE IN POWER. EVERY TIME THIS HAPPENS, THE AWD SYSTEM GOES OFFLINE AND THE CAR WORKS IN REAR WHEEL DRIVE ONLY. I... Read more
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER SIDE SEAT RECLINED AND MOVED FORWARD INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Incident date: Feb 1, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING AT 40 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIRED THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURE... Read more
Incident date: Feb 1, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING AT 40 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIRED THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURE... Read more
Incident date: Aug 7, 2015
ON FRIDAY 7-AUGUST-2015 MY WIFE'S 2010 EX35 DID NOT CRANCKED. VEHICLE GOT TOWED TO INFINITI SERVICE DEPARTMENT. DIAGNOSTIC WAS RAN AND THE FAULTY PART IS THE STEERING WHEEL LOCK UNIT. A FORMER INFINITI MECHANIC TOLD ME THAT NISSAN ALTIMA'S USE THE SAME PART AND GOT RECALLED ON THOSE VEHICLES. HE ALSO STATES THAT WITH JUST MOVING THE TELESCOPING THE STEERING WHEEL IN AND OUT THE PROBLEM GOES AWAY. ... Read more
Incident date: Jan 4, 2010
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT MULTIPLE CRACKS WERE PRESENT IN THE DASHBOARD AND WERE LOCATED NEAR THE AIR BAG. THE CONTACT INDICATED THAT ONE CRACK EXTENDED FROM THE PASSENGER SIDE TO THE DRIVER SIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Incident date: Sep 16, 2013
THE PASSENGER FRONT TIRE BLEW, THE CAR THEN LOCKED UP, THE STEERING WHEEL LOCKED UP, THE CAR SPED OUT OF CONTROL (POLICE ESTIMATED UP TO 70 MILES PER HOUR), THE CAR RAN INTO A BRICK BUILDING. THE AIR BAGS DID NOT DEPLOY! I WOKE UP SURROUNDED BY A CROWD OF PEOPLE. ALTHOUGH, I PRESSED THE BRAKES TO THE FLOOR, AND THERE WERE BLACK MARKS ON THE PARKING LOT LEADING UP TO THE CAR INSIDE THE BRICK BUILD... Read more
Crash
Incident date: Sep 16, 2013
THE PASSENGER FRONT TIRE BLEW, THE CAR THEN LOCKED UP, THE STEERING WHEEL LOCKED UP, THE CAR SPED OUT OF CONTROL (POLICE ESTIMATED UP TO 70 MILES PER HOUR), THE CAR RAN INTO A BRICK BUILDING. THE AIR BAGS DID NOT DEPLOY! I WOKE UP SURROUNDED BY A CROWD OF PEOPLE. ALTHOUGH, I PRESSED THE BRAKES TO THE FLOOR, AND THERE WERE BLACK MARKS ON THE PARKING LOT LEADING UP TO THE CAR INSIDE THE BRICK BUILD... Read more
Crash
Incident date: Sep 16, 2013
THE PASSENGER FRONT TIRE BLEW, THE CAR THEN LOCKED UP, THE STEERING WHEEL LOCKED UP, THE CAR SPED OUT OF CONTROL (POLICE ESTIMATED UP TO 70 MILES PER HOUR), THE CAR RAN INTO A BRICK BUILDING. THE AIR BAGS DID NOT DEPLOY! I WOKE UP SURROUNDED BY A CROWD OF PEOPLE. ALTHOUGH, I PRESSED THE BRAKES TO THE FLOOR, AND THERE WERE BLACK MARKS ON THE PARKING LOT LEADING UP TO THE CAR INSIDE THE BRICK BUILD... Read more
Crash
Incident date: Jun 18, 2015
BRAKE LIGHT COMES ON WITH A GRINDING SOUND AND BRAKES FAIL TO HOLD. OCCASIONALLY, SLV LIGHT ILLUMINATES. SOME DAYS,IT HAPPENS VERY FREQUENTLY. ROTORS AND BRAKE PADS ARE NEW, BUT THE PROBLEM STILL PERSISTS.
Incident date: Jul 24, 2015
I WAS SMELLING GAS FUMES WHILE MY CAR WAS PARKED IN THE GARAGE. I COULD SEE SOMETHING WET IN THE WHEEL WELL NEAR WHERE THE GAS TANK IS FILLED. HAD IT REPAIRED AT MY INFINITI DEALER, AND THEY REPLACED THE FUEL FILLER TUBE AND HOSES. IT REMINDED ME OF A RECALL NOTICE I RECEIVED IN 2008. IT WAS FOR THE FUEL FILLER TUBE AND HOSES. THEY WERE KNOW TO HAVE CORRODED DUE TO EXPOSURE TO ROAD SALTS. I ... Read more
Incident date: Oct 1, 2014
THE "VDC OFF" "SLIP" ERROR LIGHT COMES ON AS SOON AS STEERING COLUMN IS MOVED, THUS TRACTION CONTROL IS SHUT OFF FOR USE IN SLIPPERY CONDITIONS. THE VEHICLE GET SQUIRRELLY ON WET PAVEMENT. IF I RAISE THE STEERING COLUMN ALL THE WAY UP AND IN, IT IS OK. ONCE YOU TRY TO ADJUST THE STEERING COLUMN THE ERROR LIGHT COMES ON. WE DROVE THE VEHICLE FOR THE NEXT 5,000 MILES (9 MONTHS) WITHOUT ADJUSTING... Read more
Incident date: Oct 1, 2014
THE "VDC OFF" "SLIP" ERROR LIGHT COMES ON AS SOON AS STEERING COLUMN IS MOVED, THUS TRACTION CONTROL IS SHUT OFF FOR USE IN SLIPPERY CONDITIONS. THE VEHICLE GET SQUIRRELLY ON WET PAVEMENT. IF I RAISE THE STEERING COLUMN ALL THE WAY UP AND IN, IT IS OK. ONCE YOU TRY TO ADJUST THE STEERING COLUMN THE ERROR LIGHT COMES ON. WE DROVE THE VEHICLE FOR THE NEXT 5,000 MILES (9 MONTHS) WITHOUT ADJUSTING... Read more
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Aug 2, 2015
THE MATERIAL INFINITI USES FOR THEIR DASHBOARD HAS BEEN MELTING FROM THE HEAT. BECAUSE OF THIS THE CAR STARTED GETTING A STRONG GLARE THAT BLINDS ME FROM SEEING THE BOTTOM HALF OF THE WINSHIELD. I ALMOST GOT INTO AN ACCIDENT BECAUSE I COULDN'T SEE THE CAR ON THE LEFT LANE FROM THE BOTTOM CORNER OF THE WINSHIELD THE DASH IS ALSO VERY STICKY BECAUSE OF THIS ISSUE. I CALLED INFINITI AND EVEN THOUGH ... Read more
Incident date: May 14, 2010
I HAD BROUGHT MY VEHICLE IN FOR THE AIRBAG RECALL. ABOUT 10-15 MILES AWAY FROM THE DEALER MY AIRBAG LIGHT WENT ON. I CALLED THE DEALER AND SERVICE MANAGER SAID THE MECHANIC MAY HAVE FORGOTTEN TO RESET COMPUTER AND TO COME BACK AT NEXT SERVICE SINCE DEALER IS NOT CLOSE TO HOME OR WORK. WHEN I BROUGHT THE CSR BACK TO DEALER, THEY SAID IT WAS NOT PART OF THE RECALL BUT THE WIRING HARNESS AND ... Read more
Incident date: Jul 31, 2015
DRIVING ON HIGHWAY @55MPH WHEN ENGINE STOPPED FUNCTIONING. LOST POWER STEERING AND POWER BRAKES AND CAREENED OFF THE ROAD ALMOST HITTING A HOUSE. WHEN I WENT TO START THE ENGINE IT HAD GREAT DIFFICULTY ( TOOK ABOUT 30 SECONDS ) WHEN IT FINALLY STARTED THE SERVICE ENGINE SOON, TCS AND SLIP LIGHTS WERE ON. TOOK CAR TO MECHANIC AND WAS TOLD THAT THE CRANK ANGLE SENSOR AND CAM POSITION SENSOR IS FAULT... Read more
Incident date: Jul 31, 2015
DRIVING ON HIGHWAY @55MPH WHEN ENGINE STOPPED FUNCTIONING. LOST POWER STEERING AND POWER BRAKES AND CAREENED OFF THE ROAD ALMOST HITTING A HOUSE. WHEN I WENT TO START THE ENGINE IT HAD GREAT DIFFICULTY ( TOOK ABOUT 30 SECONDS ) WHEN IT FINALLY STARTED THE SERVICE ENGINE SOON, TCS AND SLIP LIGHTS WERE ON. TOOK CAR TO MECHANIC AND WAS TOLD THAT THE CRANK ANGLE SENSOR AND CAM POSITION SENSOR IS FAULT... Read more
Incident date: May 28, 2015
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITE... Read more
Incident date: May 28, 2015
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITE... Read more
Incident date: Jul 30, 2015
WHEN YOU START THE CAR STALLS. AND HESITATES. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY AND IS A SERIOUS SAFETY HAZARD. I WENT TO GET IN TRAFFIC AND THE CAR HESITATED AND ALMOST GOT ME HIT. IT APPEARS THAT ALL OVER THE BLOGS THIS IS A COMMON PROBLEM. THEY TRY TO CORRECT WITH A SOFTWARE UPDATE BUT TO NO AVAIL.
Incident date: Jul 17, 2015
I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN ... Read more
1 injured
Incident date: Jul 17, 2015
I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN ... Read more
1 injured
Incident date: Jul 22, 2015
I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ... Read more
Incident date: Jul 7, 2015
WHILE GOING UP AND DOWN A WINDING THE ROAD THE CAR BEGAN TO ACCELERATE ON ITS OWN. TRIED TO APPLY THE BREAK TO KNOW AVAIL. AFTER ABOUT 2-3 MINUTES THE CAR RETURNED TO NORMAL.
Incident date: Jan 9, 2014
DASH BECAME STICKY AND HAS REMAINED STICKY EVER SINCE. THE DASH ALSO APPEARS TO BE MELTING. CANNOT CLEAN AS RAG OF ANY TYPE STICKS TO THE DASH. REFLECTION CAUSES A GLARE THAT MAKES IT DIFFICULT TO SEE WHILE DRIVING. CONTACTED INFINITI AND THEY SAY I HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED.