Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 11, 2014
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HEARD AN ABNORMAL SOUND ONCE THE BRAKES WERE APPLIED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13V445000 (ELECTRICAL SYSTEM,... Read more
Incident date: Feb 2, 2015
PASS AIR BAG LIGHT CAME ON AS IT IS MALFUNCTIONING. IT WILL NOT GO OFF. TOOK IT TO DEALER IN GREENVILLE SC THEY SAID THAT THE SENSOR IN THE SEAT IS LIKELY THE PROBLEM BUT DID NOT KNOW FOR SURE. COST WOULD BE BETWEEN $1500 AND $3000 TO REPLACE. I CALLED INFINITY SERVICE NATIONWIDE THEY SAID THERE IS NO RECALL. I SEE ON THIS REPORTING WEBSITE THAT THIS IS HAPPENING TO OTHERS AND THAT IT ALSO WA... Read more
Incident date: Aug 15, 2014
VISIBILITY CHALLENGED AS A RESULT OF DASHBOARD BUBBLING. I JUST SAW THAT SOMEONE ELSE FILED A SIMILAR COMPLAINT.
Incident date: Jun 1, 2012
2001 INFINTI 115000 MILES LOWER CENTER OF RADIATOR SUPPORT WHERE MOTOR MOUNT IS LOCATED BECAME ROTTED OUT WITH RUST. I NOTICED IT A COUPLE OF YEARS AGO AND WIRE BRUSHED THE RUST AWAY AND PAINTED IT WITH RUST STOPPING PAINT BUT IT HAS ONLY CONTINUED TO RUST AND ROT. WHEN I SEARCH THE INTERNET I VIEWED MANY PICTURES FROM OTHERS WITH THE SAME PROBLEM
Incident date: May 13, 2015
TL* THE CONTACT OWNS A 2000 INFINTI QX4. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING). THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FAILURE WAS DUE TO RUST. THE... Read more
Incident date: May 26, 2013
TL* THE CONTACT OWNS A 2002 INFINITI Q45. THE CONTACT STATED THAT THE AIR BAG LIGHT WAS CONSTANTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Incident date: May 10, 2015
TIRE CRACKING IN TWO PLACES AT INSIDE SIDEWALL / TREAD MOLD LINE. MILEAGE ON TIRES < 24,500. WARRANTY 60,000. TIRES STORED AS PER DUNLAP RECOMMENDATION DURING WINTER. FACTORY WHEELS. TIRES MOUNTED ONLY ONCE AT PURCHASE. DUNLAP OFFERED CREDIT OF $32 ON $160.00 TIRE - NO REPLACEMENT AVAILABLE - DISCONTINUED.
Incident date: Aug 14, 2014
WHEN IN SUNLIGHT OR EXTREME HEAT THE DASHBOARD GETS STICKY AND SHINY. IT APPEARS AS IF IT IS MELTING. WE FILED A REPORT WITH INFINITI CONSUMER AFFAIRS. WE WERE TOLD THAT IT WASN'T A PROBLEM ASSOCIATED WITH ANY PARTS FROM OUR VIN NUMBER. THE PROBLEM IS GETTING WORSE AND THE GLARE ON THE WINDSHIELD IS A SAFETY ISSUE WHEN DRIVING.
Incident date: Oct 14, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FA... Read more
Crash
1 injured
Incident date: May 8, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT BLINKED OFF AND ON, INDICATING A POSSIBLE FAILURE IN THE AIR BAG SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE OCCUPANT CLASSIFICATION SYSTEM MALFUNCTIONED AND THE SENSOR, SEAT CUSHION, AND AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF... Read more
Incident date: May 2, 2014
DOOR ACTUATORS WORK INTERMITTENT SOMETIMES THEY DON'T WORK AT ALL .SOME DAYS ONE DOOR WORKS THE OTHERS DON'T .COULD BE A SAFETY ISSUE WITH CHILD ON BOARD.
Incident date: Aug 15, 2013
I OWN A 2007 INFINITI G35 COUPE. IN AUGUST 2013, WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THIS OCCURRED IN THE MIDDLE LANE OF I-95 RUSH HOUR TRAFFIC. THE POWER STEERING WAS OUT AS WELL BUT I WAS ABLE TO PULL MY CAR TO THE SHOULDER. THE VEHICLE WAS UNABLE TO RESTART AFTER MULTIPLE ATTEMPTS AND WAS TOWED TO THE A REPAIR FACILITY. THEY WERE ABLE TO START THE CAR WITH... Read more
Incident date: Aug 15, 2013
I OWN A 2007 INFINITI G35 COUPE. IN AUGUST 2013, WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THIS OCCURRED IN THE MIDDLE LANE OF I-95 RUSH HOUR TRAFFIC. THE POWER STEERING WAS OUT AS WELL BUT I WAS ABLE TO PULL MY CAR TO THE SHOULDER. THE VEHICLE WAS UNABLE TO RESTART AFTER MULTIPLE ATTEMPTS AND WAS TOWED TO THE A REPAIR FACILITY. THEY WERE ABLE TO START THE CAR WITH... Read more
Incident date: Aug 15, 2013
I OWN A 2007 INFINITI G35 COUPE. IN AUGUST 2013, WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THIS OCCURRED IN THE MIDDLE LANE OF I-95 RUSH HOUR TRAFFIC. THE POWER STEERING WAS OUT AS WELL BUT I WAS ABLE TO PULL MY CAR TO THE SHOULDER. THE VEHICLE WAS UNABLE TO RESTART AFTER MULTIPLE ATTEMPTS AND WAS TOWED TO THE A REPAIR FACILITY. THEY WERE ABLE TO START THE CAR WITH... Read more
Incident date: Apr 8, 2015
I WAS DRIVING ON THE HIGHWAY AT 55 MILES AN HOUR WHEN UNEXPECTEDLY, THE CAR STARTS TO MAKE SOME NOISE THEN IT COMPLETELY SHUTS DOWN THE MOTOR, THE CHECK ENGINE LIGHT COMES ON, VDC OFF, AND SLIP LIGHTS ALL CAME ON. I TRIED TO RESTART THE CAR, AND ONLY AFTER MULTIPLE ATTEMPTS (ABOUT THREE) DID THE CAR START. THERE IS NO WARNING. THE AUTO REPAIR FACILITY RAN A DIAGNOSTIC AND THE CODE THEY GOT WAS... Read more
Incident date: Apr 8, 2015
I WAS DRIVING ON THE HIGHWAY AT 55 MILES AN HOUR WHEN UNEXPECTEDLY, THE CAR STARTS TO MAKE SOME NOISE THEN IT COMPLETELY SHUTS DOWN THE MOTOR, THE CHECK ENGINE LIGHT COMES ON, VDC OFF, AND SLIP LIGHTS ALL CAME ON. I TRIED TO RESTART THE CAR, AND ONLY AFTER MULTIPLE ATTEMPTS (ABOUT THREE) DID THE CAR START. THERE IS NO WARNING. THE AUTO REPAIR FACILITY RAN A DIAGNOSTIC AND THE CODE THEY GOT WAS... Read more
Incident date: Apr 8, 2015
I WAS DRIVING ON THE HIGHWAY AT 55 MILES AN HOUR WHEN UNEXPECTEDLY, THE CAR STARTS TO MAKE SOME NOISE THEN IT COMPLETELY SHUTS DOWN THE MOTOR, THE CHECK ENGINE LIGHT COMES ON, VDC OFF, AND SLIP LIGHTS ALL CAME ON. I TRIED TO RESTART THE CAR, AND ONLY AFTER MULTIPLE ATTEMPTS (ABOUT THREE) DID THE CAR START. THERE IS NO WARNING. THE AUTO REPAIR FACILITY RAN A DIAGNOSTIC AND THE CODE THEY GOT WAS... Read more
Incident date: Sep 12, 2014
IT WAS ABOUT A YEAR AGO WHEN I FIRST STARTED HAVING ISSUES WITH MY A/C AND RADIO. A/C BLOWS INTERMITTENTLY AT WHAT EVER TEMPERATURE AND AIR LEVEL IT FEELS LIKE AND CANNOT BE ADJUSTED. THE RADIO AT THE SAME TIME CANNOT BE ADJUSTED. THE FIRST TIME THIS ISSUE HAPPENED IT LASTED FOR ABOUT A WEEK AND THEN IT JUST STARTED WORKING AGAIN. NOW IT IS LIKE IT HAS A MIND OF ITS OWN. THIS IS UNSAFE TO DRIVE... Read more
Incident date: May 19, 2015
HAD MY CAR IN A NISSAN DEALERSHIP FOR DIAGNOSTIC FOR AC PROBLEMS AND WAS TOLD THAT MY 3RD REAR BRAKE LIGHT WAS ALSO OUT. I WAS NOT EVEN AWARE OF THIS. THEN I WAS TOLD THAT I COULD NOT JUST REPLACE THE BULB, THAT I WOULD HAVE TO BUY A COMPLETE ASSEMBLY UNIT FOR THAT AND IT WOULD RUN ME $287.00 PLUS TAX!!!!! EVERY TIME I TURN AROUND SOMETHING IS COSTING ME SEVERAL HUNDRED DOLLARS. THIS IS A SAFE... Read more
Incident date: Apr 1, 2015
MY 2013 JX35 AUTOMATIC TRUNK RELEASE IS NOT WORKING PROPERLY. WHEN I INITIATE THE BUTTON TO OPEN THE TRUNK IT OPENS COMPLETELY AND IMMEDIATELY STARTS TO CLOSE EVEN IF SOMEONE IS IN THE TRUNK AREA WHICH ITS SUPPOSE TO REBOUND. I HAVE TO PHYSICALLY STOP THE TRUNK FROM CLOSING ON ME AND THIS IS NOT AN EASY TASK SINCE THE HYDRAULICS AND WEIGHT OF THE TRUNK IS HEAVY.
Incident date: Sep 12, 2001
I PURCHASED THIS CAR, AS THE SECOND OWNER, IN 2001, AND EVERYTHING APPEARED FINE. WITHIN 6 MONTHS, MY AIR BAG LIGHT HAD COME ON. THERE WAS NO ACCIDENT/INCIDENT INVOLVED - I TURNED THE IGNITION KEY AND THE LIGHT CAME ON. I HAVE ASKED A FEW MECHANICS ABOUT IT, BUT THEY ALL SAID THE ONLY WAY TO KNOW IF IT IS TRULY DEFECTIVE IS TO HAVE IT DEPLOY, AND THERE IS NO WAY OF KNOWING UNLESS I ACTUALLY HIT S... Read more
Incident date: Apr 16, 2015
4/14/15 VEHICLE PURCHASED FROM CARMAX. PROBLEM: BRAKES DO NOT WORK WHEN PUSHED ALL THE WAY TO THE FLOOR FIRST BRAKE FAILURE (4/15/15) TWO DAYS AFTER PURCHASE, BRAKES FAILED AT APPROX. 6PM UNDER CLEAR WEATHER/GOOD ROAD CONDITIONS, WHILE TRAVELING NORTH ON VERMONT AVE. IN GARDENA, CA AT APPROX. 10 MPH. THE QX56 HIT A DODGE STRATUS STOPPED AT A RED LIGHT. THE STRATUS DRIVER WAS INJURED AND... Read more
Crash
1 injured
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: May 18, 2015
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
Incident date: May 1, 2012
MY 2006 INFINITI DASHBOARD STARTED TO DEVELOP BUBBLES APPROXIMATELY 4 YEARS AGO. THEY HAVE PROGRESSIVELY GOTTEN WORSE OVER TIME. I JUST FOUND OUT THAT INFINITI EXTENDED THE WARRANTY TO 8 YEARS BUT I WAS NEVER NOTIFIED BY THEM OR THE LOCAL DEALERSHIP. IN ESSENCE THEY WERE HIDING THE FACT THAT THEY OFFERED A NO CHARGE FIX. THIS IS A MANUFACTURING PROBLEM THAT COULD AFFECT THE DEPLOYMENT OF THE P... Read more
Incident date: May 1, 2012
MY 2006 INFINITI DASHBOARD STARTED TO DEVELOP BUBBLES APPROXIMATELY 4 YEARS AGO. THEY HAVE PROGRESSIVELY GOTTEN WORSE OVER TIME. I JUST FOUND OUT THAT INFINITI EXTENDED THE WARRANTY TO 8 YEARS BUT I WAS NEVER NOTIFIED BY THEM OR THE LOCAL DEALERSHIP. IN ESSENCE THEY WERE HIDING THE FACT THAT THEY OFFERED A NO CHARGE FIX. THIS IS A MANUFACTURING PROBLEM THAT COULD AFFECT THE DEPLOYMENT OF THE P... Read more
Incident date: May 4, 2015
THIS CAR HAS AN UNDRIVABLE ISSUE OF TRAMLINING. IT IS SO HARD TO STEAR WHEN THERE ARE GROOVES OR ROAD IMPERFECTIONS...UNLIKE ANY OTHER VEHICLE I HAVE EVER DRIVEN. AN INFINITI MECHANIC TOLD ME THE PROBLEM IS A DEFECT IN DESIGN OF THE STEERING RACK. I CAN CHANGE THE STRUTS/SHOCKS AND PUT NEW TIRES AND THAT WILL NOT HELP...I HAVE BEEN TOLD. PLEASE FIX THIS PROBLEM SO I CAN SAFELY DRIVE MY CAR. IT IS... Read more
Incident date: Oct 29, 2013
THE DASH SIGNAL FOR THE AIR BAG COMES ON DESPITE THE FACT THAT I HAVE PUT THE HARNESS ON AND CONTINUES TO FLASH EVEN AFTER YOU START DRIVING UNTIL YOU END YOUR TRIP! IT FEELS AS THOUGH THE HARNESS IS NOT SET!!
Incident date: May 6, 2015
DRIVING DOWN A CITY STREET AT ABOUT 25-30 MPH WITH NO CARS IN CLOSE PROXIMITY IN FRONT OF VEHICLE. HEARD THREE QUICK BEEPS AND THEN THE CAR SUDDENLY STOPPED IN THE MIDDLE OF THE STREET. MOVED FOOT FROM GAS PEDDLE TO THE BRAKE TO FIND THE BRAKE TO THE FLOOR. NO INJURIES OR DAMAGE WAS SUSTAINED. THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALER WHERE THEY CAN NOT DUPLICATE THE PROBLEM. INFINITI CONSUMER... Read more
Incident date: May 6, 2015
DRIVING DOWN A CITY STREET AT ABOUT 25-30 MPH WITH NO CARS IN CLOSE PROXIMITY IN FRONT OF VEHICLE. HEARD THREE QUICK BEEPS AND THEN THE CAR SUDDENLY STOPPED IN THE MIDDLE OF THE STREET. MOVED FOOT FROM GAS PEDDLE TO THE BRAKE TO FIND THE BRAKE TO THE FLOOR. NO INJURIES OR DAMAGE WAS SUSTAINED. THE VEHICLE WAS DRIVEN DIRECTLY TO THE DEALER WHERE THEY CAN NOT DUPLICATE THE PROBLEM. INFINITI CONSUMER... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 6, 2015
I WAS A PASSENGER IN MY INFINITI QX80 GOING ABOUT 25 +/- . THERE WERE 3 BEEPS AND THE CAR SUDDENLY BREAKED ON ITS OWN IN THE MIDDLE OF THE STREET. I LOOKED UP TO FIND NOTHING IN FRONT OF US. THE DRIVER SAID THE CAR BREAKED SUDDENLY ON ITS OWN! HER FOOT WAS ON THE GAS PEDDLE AND WHEN SHE REACTED BY GOING FOR THE BREAK IT WAS ALREADY TO THE FLOOR. THERE WAS ABSOLUTELY NO REASON FOR THIS EMERGENCY... Read more
Incident date: May 8, 2015
MY GAS GAUGE IS ALWAYS NOT CORRECT. I ONLY RELY ON THE TIME AND HOW MUCH I FILLED IT. SEVERAL INCIDENTS THAT IT DIDN'T START, EVEN THE GAS GAUGE IN THE DASHBOARD SAYS ITS FULL BUT IT'S EMPTY. I DID TALKED TO THE MECHANIC HE TOLD ME THAT THERE'S A RECALL FOR IT FROM THE NATIONAL SAFETY BUT EVERY TIME I BROUGHT MY VEHICLE THE DEALER WILL DENY IT AND SAYS THAT THE VIN NUMBER SAYS NO HISTORY OF RECALL... Read more
Incident date: May 12, 2015
I WAS DRIVING ON A HIGHWAY AND ALL OF A SUDDEN I HEAR A LOUD BOOM, AS IF A GUN WAS FIRED RIGHT BY MY EAR. I ALMOST RAN INTO ANOTHER CAR BECAUSE IT STARTLED ME SO. I PULLED OFF ONTO A MEDIAN AND INSPECTED THE CAR. I LOOKED AT MY CAR AND WHEN I LOOKED AT THE ROOF, I REALIZED THAT MY SUNROOF WAS SHATTERED. I WAS SHOCKED! I WAS VERY FORTUNATE TO NOT HAVE GOTTEN INTO AN ACCIDENT. MY SON, WHO WAS WI... Read more
Incident date: May 8, 2015
ON 5/8/15 I LEFT PAINT SHOP AND WAS GOING DOWN A DRIVEWAY (DOWNHILL) AND AS I APPROACHED STREET (RT 26 LIBERY ROAD) I PRESSED BRAKE AND MY CAR WOULD NOT STOP. I REPEATEDLY PRESSED BRAKE AND IT CONTINUED TO GO FORWARD INTO STREET. CARS WERE HONKING AND SWERVING TO AVOID HITTING ME. I CONTINUED TO PRESS BRAKE HOWEVER MY CAR CONTINUED TO GO FORWARD ABOUT 100 METERS THRU A RED LIGHT NEARLY COLLIDING W... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 9, 2015
I BOUGHT THE VEHICLE FROM ORANGE AUTO SALES VERY POOR CUSTOMER SERVICE FROM THE DAY I BROUGHT THE CAR ITS BEEN A PROBLEM THEY WERE SAYING THEY WERE GOING TO FIX IT TO MY SATISFACTION AS A CUSTOMER SO I PURCHASE THE CAR NOT ONLY THAT THEY HAVE TAX FRAUD GOING ON I ASK ORANGE AUTO SALES TO FIX THE REASON WHY ENGINE LIGHT ON THE DVD PLAYER TURNING SIGNALS AND NAVIGATION SYSTEM AS OF TODAY THE ONLY IT... Read more
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 03V4... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE PASSENGER SIDE FRONTAL AIR BAG FAILED TO DETECT WHEN A PASSENGER OCCUPIED THE SEAT. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FRONTAL PASSENGER AIR BAG CONTINUED TO FAIL TO RECOGNIZE THE FRONT PASSENGER. THE VEH... Read more
Incident date: Mar 30, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 65 MPH, THE VEHICLE SHUT OFF DUE TO LOW FUEL. THE CONTACT MENTIONED THAT THE LOW FUEL WARNING LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS REFUELED AND THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000. UPDATED 6/22/15*CN
Incident date: Mar 30, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING AT 65 MPH, THE VEHICLE SHUT OFF DUE TO LOW FUEL. THE CONTACT MENTIONED THAT THE LOW FUEL WARNING LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS REFUELED AND THE VEHICLE FUNCTIONED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000. UPDATED 6/22/15*CN
INFINITI
999R5-AR000
(9999) — EQUIPMENT
May 7, 2015
Incident date: Mar 10, 2015
CONTROL OF INFINITI M37XS STEERING IS REDUCED DANGEROUSLY WHEN CHANGING LANES ON A CROWNED ROAD OR ENCOUNTERING EVEN A SLIGHT RUT IN ASPHALT ROAD SURFACE. DRIVER EXPERIENCES STRONG TUGS ON THE STEERING WHEEL. OCCURS CONTINUOUSLY. *TR
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
May 7, 2015
Incident date: Mar 10, 2015
CONTROL OF INFINITI M37XS STEERING IS REDUCED DANGEROUSLY WHEN CHANGING LANES ON A CROWNED ROAD OR ENCOUNTERING EVEN A SLIGHT RUT IN ASPHALT ROAD SURFACE. DRIVER EXPERIENCES STRONG TUGS ON THE STEERING WHEEL. OCCURS CONTINUOUSLY. *TR
Incident date: May 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED, THE CHECK ENGINE SOON, VDC, SLIP, AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE SWITCHED FROM THE NEUTRAL TO THE DRIVE GEAR. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE ENGINE SHUT DOWN. THE VEHICLE WAS RESTARTED NORMALLY AND DRIVEN TO THE CONTACT'S RESIDENCE. THE ... Read more
Incident date: Jan 1, 2009
INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. APPARENTLY THERE WAS A RECALL FOR THIS ISSUE BUT MY DEALER NEVER TOLD ME. I AM THE ORIGINAL OWNER AND I WAS TAKING MY CAR TO THE DEALER FOR MAINTENANCE AND REPAIRS UP UNTIL 2011 AND THE DEAL NEVER TOLD ME THERE WAS A RECALL. NO APPARENTLY THE RECALL IS EXPIRED OR SOMETHING AND IS NOT COVERED. I DON'T UNDERSTAND HOW A RECALL CAN E... Read more