Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 10, 2015
START CAR FIRST THING IN THE AM. DRIVING NORMAL. WITHIN 5 MILES ENGINE SHUTS OFF WITHOUT WARNING. LOOSE ALL POWER. NO CODE APPEARS. AUTO WILL NOT START. FINALLY STARTS AFTER 5 OR 6 TRIES. THIS PROBLEM HAS CONTINUED TO OCCUR EVERY TWO OR THREE DAYS OVER THE LAST SIX MONTHS. BUT AUTO STARTS IMMEDIATELY AFTER. AUTO AND TRANSMISSION ARE NOT PERFORMING PROPERLY. NOW THE ENGINE STALL WHILE DRIVING IS HA... Read more
Incident date: Sep 24, 2015
I WAS BACKING UP INTO A SPACE AND LOST COMPLETE STEERING - AUTOMATIC OR MANUAL. THE STEERING WHEEL WAS TURNING FREELY AND THE FRONT TIRES REMAINED IN THE POSITION THEY WERE IN JUST PRIOR TO THIS INCIDENT. I STOPPED THE CAR IMMEDIATELY AND TURNED OFF THE ENGINE. AFTER RESTARTING THE CAR, I CONTINUED BACKING UP BUT FELT THE TORQUE OF THE STEERING WHEEL ALTERNATING BETWEEN POWER STEERING AND MANUA... Read more
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2006 INFINITI QX56. INTERMITTENTLY, WHEN DEPRESSING THE BRAKE PEDAL, THE TRACTION LIGHT AND THE BRAKE WARNING LIGHT ILLUMINATED. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THERE WAS AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE... Read more
Incident date: Sep 20, 2015
TL* THE CONTACT OWNED A 2008 INFINITI EX35. WHILE DRIVING AT APPROXIMATELY 15 MPH AND TURNING LEFT, ANOTHER VEHICLE FAILED TO STOP AT A RED TRAFFIC LIGHT AND CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTAIN SUSTAINED AN INJURY, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NO... Read more
Crash
1 injured
Incident date: Sep 19, 2015
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTO PARTS STORE, WHERE IT WAS DETERMINED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE M... Read more
Incident date: Aug 5, 2015
I WAS IN A PARKING LOT. I BACKED OUT WHEN I STARTED TO SHIFT INTO DRIVE THE CAR ACCELERATED AND STARTED TO SPIN IN CIRCLES. THE STEERING WHEEL LOCKED. I WAS NOT IN CONTROL OF THE CAR AND NOTHING WOULD WORKED IN THE CAR. I COULDN'T SHIFT GEARS SO I SHOVED IT INTO PARK. THE CAR FINALLY STOPPED BUT NOT BEFORE IT HIT AN ISLAND CAUSING $7822 IN DAMAGES TO THE REAR OF THE CAR. THE AIR BAGS DID NOT DEP... Read more
Crash
1 injured
Incident date: Aug 5, 2015
I WAS IN A PARKING LOT. I BACKED OUT WHEN I STARTED TO SHIFT INTO DRIVE THE CAR ACCELERATED AND STARTED TO SPIN IN CIRCLES. THE STEERING WHEEL LOCKED. I WAS NOT IN CONTROL OF THE CAR AND NOTHING WOULD WORKED IN THE CAR. I COULDN'T SHIFT GEARS SO I SHOVED IT INTO PARK. THE CAR FINALLY STOPPED BUT NOT BEFORE IT HIT AN ISLAND CAUSING $7822 IN DAMAGES TO THE REAR OF THE CAR. THE AIR BAGS DID NOT DEP... Read more
Crash
1 injured
Incident date: Aug 5, 2015
I WAS IN A PARKING LOT. I BACKED OUT WHEN I STARTED TO SHIFT INTO DRIVE THE CAR ACCELERATED AND STARTED TO SPIN IN CIRCLES. THE STEERING WHEEL LOCKED. I WAS NOT IN CONTROL OF THE CAR AND NOTHING WOULD WORKED IN THE CAR. I COULDN'T SHIFT GEARS SO I SHOVED IT INTO PARK. THE CAR FINALLY STOPPED BUT NOT BEFORE IT HIT AN ISLAND CAUSING $7822 IN DAMAGES TO THE REAR OF THE CAR. THE AIR BAGS DID NOT DEP... Read more
Crash
1 injured
Incident date: Sep 22, 2015
WHILE DRIVING ON THE HIGHWAY 60 PLUS MPH, I LOST CONTROL OF THE VEHICLE. I TURNED THE STEERING WHEEL LEFT AND THE CAR WENT RIGHT. THIS OCCURRED TWICE ON TWO SEPARATE DAYS. THIS IS A MAJOR SAFETY ISSUE. ...UPDATED 12/03/15 *BF UPDATED 10/30/2017*JS
Incident date: Sep 9, 2015
HEADLAMPS LOW BEAMS DO NOT ILLUMINATE PROPERLY. THE IS ABSOLUTELY NO ILLUMINATION ABOVE A VERY LOW HORIZONTAL PLANE WHEN GOING DOWN A HILL OR UP A HILL. IN SOME CASES, THERE IS NO LIGHT VISIBLE BEYOND 30-40 FEET. THIS CREATES AN EXTREMELY DANGEROUS SITUATION WHEN NAVIGATION HILLY ROADS. IN FACT IT IS DOWNRIGHT SCARY TO DRIVE THIS CAR AT NIGHT. SPOKE TO DEALER AND THEY ADJUSTED THE BEAMS AS HIGH ... Read more
Incident date: Sep 9, 2015
HEADLAMPS LOW BEAMS DO NOT ILLUMINATE PROPERLY. THE IS ABSOLUTELY NO ILLUMINATION ABOVE A VERY LOW HORIZONTAL PLANE WHEN GOING DOWN A HILL OR UP A HILL. IN SOME CASES, THERE IS NO LIGHT VISIBLE BEYOND 30-40 FEET. THIS CREATES AN EXTREMELY DANGEROUS SITUATION WHEN NAVIGATION HILLY ROADS. IN FACT IT IS DOWNRIGHT SCARY TO DRIVE THIS CAR AT NIGHT. SPOKE TO DEALER AND THEY ADJUSTED THE BEAMS AS HIGH ... Read more
Incident date: Sep 19, 2015
THIS CAR VIBRATES WHEN TRAVELING AT SPEEDS OF 40MPH AND 65MPH. SIGNIFICANT VIBRATION CAN BE FELT IN THE CENTER CONSOLE AND ARMREST. MY CAR HAS A ESPECIALLY SEVERE VIBRATION AROUND 40 MPH WHEN DRIVING UP A HILL AND THE TRANSMISSION IS SET TO ECO MODE. VIBRATION CAN BE FELT IN THE STEERING WHEEL AND THE DRIVER AND PASSENGER FRONT SEAT. TIRES WERE ROAD FORCE REBALANCED BY THE DEALER, BUT THE PROBLE... Read more
Incident date: May 1, 2014
SINCE WE HAVE PURCHASED OUR CAR BRAND NEW IN 2014 WE HAVE HAD ONGOING PROBLEMS WITH THE PASSENGER SIDE AIRBAG. RANDOMLY, EVEN THOUGH THERE IS A PERSON SITTING IN THE PASSENGER SEAT, THE AIR BAG INDICATOR IS LIT "OFF" AS IF NOONE IS SITTING IN THE CAR SEAT. WE HAVE RECORDED VIDEOS OF MULTIPLE EVENTS AND HAVE BROUGHT IT TO THE DEALER. EACH TIME THE DEALERSHIP RUNS A SCAN IT TELLS THEM THAT THE CAR I... Read more
Incident date: May 5, 2015
I PURCHASED THIS VEHICLE FROM A REPUTABLE INFINITY DEALERSHIP ON JANUARY 31,2013 WITH 41,669 MILES,AND I ALSO PURCHASED THE EXTENDED ELITE PROTECTION PROGRAM WARRANTY FOR 5 YEARS FOR $4,978.00.ON MAY 5TH, 2015, I BROUGHT THIS VEHICLE IN FOR A STATE INSPECTION STICKER, WHICH WAS REJECTED BECAUSE MY REAR TIRES WERE WORN OUT BADLY WITH ONLY 15,725 MILES ON THEM.THESE WERE TOP-OF -THE-LINE MICHELIN LT... Read more
Incident date: May 5, 2015
I PURCHASED THIS VEHICLE FROM A REPUTABLE INFINITY DEALERSHIP ON JANUARY 31,2013 WITH 41,669 MILES,AND I ALSO PURCHASED THE EXTENDED ELITE PROTECTION PROGRAM WARRANTY FOR 5 YEARS FOR $4,978.00.ON MAY 5TH, 2015, I BROUGHT THIS VEHICLE IN FOR A STATE INSPECTION STICKER, WHICH WAS REJECTED BECAUSE MY REAR TIRES WERE WORN OUT BADLY WITH ONLY 15,725 MILES ON THEM.THESE WERE TOP-OF -THE-LINE MICHELIN LT... Read more
Incident date: May 5, 2015
I PURCHASED THIS VEHICLE FROM A REPUTABLE INFINITY DEALERSHIP ON JANUARY 31,2013 WITH 41,669 MILES,AND I ALSO PURCHASED THE EXTENDED ELITE PROTECTION PROGRAM WARRANTY FOR 5 YEARS FOR $4,978.00.ON MAY 5TH, 2015, I BROUGHT THIS VEHICLE IN FOR A STATE INSPECTION STICKER, WHICH WAS REJECTED BECAUSE MY REAR TIRES WERE WORN OUT BADLY WITH ONLY 15,725 MILES ON THEM.THESE WERE TOP-OF -THE-LINE MICHELIN LT... Read more
Incident date: Sep 8, 2015
DOORS WON'T STAY LOCKED
Incident date: Aug 31, 2014
TL* THE CONTACT OWNS A 2009 INFINITI EX35. THE CONTACT STOPPED THE VEHICLE AND PLACED THE GEAR IN REVERSE, BUT THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE DEALER CONFIRMED THE TRANSMISSION FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE W... Read more
Incident date: Sep 15, 2015
WHILE DRIVING ON SEPT 15 FROM RALEIGH, NC TO CHARLESTON, SC THE SUNROOF ON MY INFINITI G37 SHATTERED. IT WAS A CLEAR SUNNY DAY WITH A TEMP ABOUT 80 DEGREES AND TO THE BEST OF MY KNOWLEDGE THERE WAS NO FOREIGN OBJECT THAT HIT THE CAR. I PURCHASED THE CAR NEW FROM THE INFINITI DEALER IN JANUARY 2015, THE CAR HAS 3,200 MILES AND IS KEPT IN THE GARAGE AT HOME AND IN A PARKING GARAGE AT WORK.
Incident date: Sep 15, 2015
WHILE DRIVING ON SEPT 15 FROM RALEIGH, NC TO CHARLESTON, SC THE SUNROOF ON MY INFINITI G37 SHATTERED. IT WAS A CLEAR SUNNY DAY WITH A TEMP ABOUT 80 DEGREES AND TO THE BEST OF MY KNOWLEDGE THERE WAS NO FOREIGN OBJECT THAT HIT THE CAR. I PURCHASED THE CAR NEW FROM THE INFINITI DEALER IN JANUARY 2015, THE CAR HAS 3,200 MILES AND IS KEPT IN THE GARAGE AT HOME AND IN A PARKING GARAGE AT WORK.
Incident date: Mar 1, 2015
THE PASSENGER SEAT OCCUPANCY SENSOR (OCS) MAT IS NOT WORKING PROPERLY (CODE B1018) AND IS CAUSING THE PASSENGER SIDE AIR BAGS TO BE TURNED OFF. INFINITI HAS QUOTED ME $3,250 TO CORRECT THE PROBLEM WHICH REQUIRES THE REPLACEMENT OF THE ENTIRE FRONT PASSENGER LOWER SEAT ASSEMBLY (1\2 OF A SEAT FOR $3,250 !!!). AFTER REPEATED ATTEMPTS TO INFINITI USA, AND THE PRESIDENT OF INFINITI WORLDWIDE - ROLA... Read more
Incident date: Sep 10, 2015
THIS JUST STARTED FOR ME, I WAS DRIVING ALONG IN TRAFFIC ON THE HIGHWAY WHEN ALL OF SUDDEN MY CAR JUST LOSS POWER AND WOULDN'T ACCELERATE. NOT YET STALLED BUT GOING ABOUT 2 MPH, I WAS ABLE TO GET IT TO THE SIDE OF THE HIGHWAY. IT ENDED UP STALLING OUT WHEN I STOPPED, I COULDN'T GET THE VEHICLE STARTED, IT WAS ACTING LIKE IT DIDN'T HAVE GAS, BUT IT DID. A LIGHT SAYING VDC (SLIPPED) TURNED ON AS WE... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF TH... Read more
Incident date: Sep 10, 2015
TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF TH... Read more
Incident date: Aug 31, 2015
I EXITED THE BELTWAY (I495) AND THE ENGINE QUIT WITH NO WARNING. I WAS ABLE TO RESTART THE CAR AND PROCEED. . A FEW DAYS LATER I WAS DRIVING AND THE ENGINE QUIT AGAIN AND THE SERVICE ENGINE LIGHT CAME ON. I CHECKED THE MANUAL AND IT SAID I COULD CONTINUE TO DRIVE THE CAR. I TOOK THE CAR TO A REPAIR SHOP AND THEY CHECKED HE COMPUTER CODES AND SAID IT WAS A CAM SENSOR, A CRANK POSITION SENSOR OR ... Read more
Incident date: Sep 1, 2015
AIR BAG SENSOR IS NOT WORKING AIR BAG LIGHTS REMAINS BLINKING DRIVER SEATS MOTOR NOT WORKING
Incident date: Sep 1, 2015
AIR BAG SENSOR IS NOT WORKING AIR BAG LIGHTS REMAINS BLINKING DRIVER SEATS MOTOR NOT WORKING
Incident date: Sep 5, 2015
DRIVING CAR THEN IT STALLED. TRIED TO RESTART AND ALL LIGHTS CAME ON (ENGINE, VCF, SLIP-LIGHT). WOULDN'T START FOR 2 MINUTES. ONCE RESTARTED, ENGINE LIGHT STAYED ON. DROVE CAR TO GET DIAGNOSTIC TEST. DIAGNOSTIC SAYS CAMSHAFT POSITION SENSOR. RESEARCHED AND FOUND SAME HAPPENINGS ON 2002 & 2003 MODELS; INFINITI HAS RECALL ON THOSE. CALLED ABOUT MY VIN AND INFINITI CLAIMS THAT MY VIN IS NOT INCLUDED ... Read more
Incident date: Sep 5, 2015
DRIVING CAR THEN IT STALLED. TRIED TO RESTART AND ALL LIGHTS CAME ON (ENGINE, VCF, SLIP-LIGHT). WOULDN'T START FOR 2 MINUTES. ONCE RESTARTED, ENGINE LIGHT STAYED ON. DROVE CAR TO GET DIAGNOSTIC TEST. DIAGNOSTIC SAYS CAMSHAFT POSITION SENSOR. RESEARCHED AND FOUND SAME HAPPENINGS ON 2002 & 2003 MODELS; INFINITI HAS RECALL ON THOSE. CALLED ABOUT MY VIN AND INFINITI CLAIMS THAT MY VIN IS NOT INCLUDED ... Read more
Incident date: Apr 9, 2013
SINCE I BOUGHT CAR AT 96 MILES AND NOW AT 3000 MILES THE PASSENGER "AIR BAG OFF" LIGHT IS ALWAYS ON WHENEVER MY WIFE, WHO WEIGHS 105 TO 109 LBS, IS A PASSENGER - SHE DOES NOT HAVE AIRBAG PROTECTION. I TOOK CAR TO THE SERVICE DEPARTMENT OF TWO INDEPENDENT DEALERSHIPS 4 MONTHS APART..THEY BOTH KEPT IT OVERNIGHT, TESTED IT "THOROUGHLY." THEIR RESPECTIVE SERVICE MANAGERS SAID THAT THE AIR BAG MET ALL... Read more
Incident date: Aug 5, 2014
THE VEHICLE DIED WHEN AT A STOP LIGHT AND ROLLED BACK HITTING THE CAR BEHIND US. I LOOKED ON YOUR WEBSITE AND APPARENTLY IT WAS CAUSED BY A FAULTY ENGINE CONTROL MODULE (ECM) IN THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM). THIS APPEARS TO HAVE BEEN RECALLED ON ALL 2004 TO 2006 INFINITI QX56 VEHICLES, HOWEVER, I RECEIVED NO SUCH NOTICE AND INFINITI SAYS THEIR IS NOT RECALL ASSOCIATED WITH MY... Read more
Crash
Incident date: Aug 5, 2014
THE VEHICLE DIED WHEN AT A STOP LIGHT AND ROLLED BACK HITTING THE CAR BEHIND US. I LOOKED ON YOUR WEBSITE AND APPARENTLY IT WAS CAUSED BY A FAULTY ENGINE CONTROL MODULE (ECM) IN THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM). THIS APPEARS TO HAVE BEEN RECALLED ON ALL 2004 TO 2006 INFINITI QX56 VEHICLES, HOWEVER, I RECEIVED NO SUCH NOTICE AND INFINITI SAYS THEIR IS NOT RECALL ASSOCIATED WITH MY... Read more
Crash
Incident date: Aug 5, 2014
THE VEHICLE DIED WHEN AT A STOP LIGHT AND ROLLED BACK HITTING THE CAR BEHIND US. I LOOKED ON YOUR WEBSITE AND APPARENTLY IT WAS CAUSED BY A FAULTY ENGINE CONTROL MODULE (ECM) IN THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM). THIS APPEARS TO HAVE BEEN RECALLED ON ALL 2004 TO 2006 INFINITI QX56 VEHICLES, HOWEVER, I RECEIVED NO SUCH NOTICE AND INFINITI SAYS THEIR IS NOT RECALL ASSOCIATED WITH MY... Read more
Crash
Incident date: Dec 1, 2012
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE AN ADULT PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE... Read more
Incident date: Jul 31, 2015
HI, I PURCHASED THIS VEHICLE AT 7/31/2015. IT'S A BRAND NEW Q50 2015 PREMIUM. I MET TWO ISSUES ABOUT IT: 1. IT'S PASSENGER AIR BAG. THE PASSENGER AIR BAG STATUS LIGHT IS ON WITH AN ADULT OCCUPYING THE FRONT PASSENGER SEAT FOR THE FIRST A FEW MINUTES, SOMETIMES IS 2 MINS, SOMETIMES IS EVEN 5 MINS, BUT IT SUPPOSED TO BE OFF AFTER 7 SECONDS. I'M WORRIED ABOUT THE MY SAFETY IN THAT PERIOD. 2. THE SEAT... Read more
Incident date: Jul 31, 2015
HI, I PURCHASED THIS VEHICLE AT 7/31/2015. IT'S A BRAND NEW Q50 2015 PREMIUM. I MET TWO ISSUES ABOUT IT: 1. IT'S PASSENGER AIR BAG. THE PASSENGER AIR BAG STATUS LIGHT IS ON WITH AN ADULT OCCUPYING THE FRONT PASSENGER SEAT FOR THE FIRST A FEW MINUTES, SOMETIMES IS 2 MINS, SOMETIMES IS EVEN 5 MINS, BUT IT SUPPOSED TO BE OFF AFTER 7 SECONDS. I'M WORRIED ABOUT THE MY SAFETY IN THAT PERIOD. 2. THE SEAT... Read more
INFINITI
Q70 HYBRID
(2015) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sep 1, 2015
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2015 INFINITI Q70 HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD A LOUD POP NOISE. THE CONTACT PULLED OVER AND OBSERVED THAT THE SUN ROOF EXPLODED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Incident date: Aug 30, 2015
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. A FEW DAYS PRIOR, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER TWO ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE... Read more
Incident date: Aug 28, 2015
AS I APPROACHED A STOP LIGHT I FELT THE VEHICLE SEAT MOVE FORWARD ON ITS OWN. SEEMS DETACHED FROM SEAT RAILS
Incident date: Aug 19, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING AT 70 MPH, THE CHECK ENGINE, VEHICLE DYNAMIC CONTROL, AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. AS A RESULT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVE... Read more
Incident date: Sep 17, 2014
RIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS (AS STATED BY INFINITI CERTIFIED DEALER SERVICE CENTER) HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $~1000 TO INSTALL; $~300. THIS IS A NISSAN/INFINITI PROBLEM REPORTED PREVIOUSLY TO NHTSA ... Read more
INFINITI
Q50 HYBRID
(2014) - ENGINE
Aug 28, 2015
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUG... Read more
INFINITI
Q50 HYBRID
(2014) - FUEL/PROPULSION SYSTEM
Aug 28, 2015
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUG... Read more
INFINITI
Q50 HYBRID
(2014) - VEHICLE SPEED CONTROL
Aug 28, 2015
Incident date: Jan 7, 2014
FROM THE VERY BEGINNING OF THE LEASE THE VEHICLE THERE HAVE BEEN ISSUES WITH INTERRUPTED AND UNEXPECTED ACCELERATION OF THE VEHICLE. THESE WERE FIRST REPORTED TO THE DEALERSHIP AS "HESITATION ON ACCELERATION, ADVISE" WHEN THE VEHICLE WAS SERVICED AT 4,849 MILES ON 01/30/2014. THE COMPLAINT HAS BEEN REPEATED TO THE DEALERSHIP SEVERAL TIMES AND TAKEN TO INFINITI CONSUMER AFFAIRS. I HAVE GONE THROUG... Read more
Incident date: May 10, 2014
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE TRANSMISSION SERVICE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Incident date: Aug 24, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AFTER THE VEHICLE STALLED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THREE CAM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE SERVICE ENGINE SOON AND VDC OFF WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE ALSO STALLED WHILE STOPPED AT A TRAFFIC LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIR... Read more
Incident date: Aug 25, 2015
TMPS LIGHT CAME ON AND WHEN CHECKING THE TIRE PRESSURE THE TMPS NUT WAS SPLIT AND FELL OFF. AT THAT TIME THERE WAS A LEAK AT THE VALVE AND THE TPMS FELL INTO THE TIRE. THIS IS A COMMON PROBLEM WITH ACTIVE RECALLS FOR MULTIPLE INFINITI AND NISSAN CARS OF THE SAME YEAR. NHTSA CAMPAIGN NUMBER: 09V393000
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2001 INFINITI I30. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SWERVED FROM LEFT TO RIGHT AND THE STEERING MADE A SHAKING MOTION. THE FAILURE RECURRED MULTIPLE TIMES. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE TIRE WAS REPLACED WITH A SPARE UNTIL THE TIRE WAS REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN I... Read more
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2001 INFINITI I30. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SWERVED FROM LEFT TO RIGHT AND THE STEERING MADE A SHAKING MOTION. THE FAILURE RECURRED MULTIPLE TIMES. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE TIRE WAS REPLACED WITH A SPARE UNTIL THE TIRE WAS REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN I... Read more