Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 24, 2015
I WAS SMELLING GAS FUMES WHILE MY CAR WAS PARKED IN THE GARAGE. I COULD SEE SOMETHING WET IN THE WHEEL WELL NEAR WHERE THE GAS TANK IS FILLED. HAD IT REPAIRED AT MY INFINITI DEALER, AND THEY REPLACED THE FUEL FILLER TUBE AND HOSES. IT REMINDED ME OF A RECALL NOTICE I RECEIVED IN 2008. IT WAS FOR THE FUEL FILLER TUBE AND HOSES. THEY WERE KNOW TO HAVE CORRODED DUE TO EXPOSURE TO ROAD SALTS. I ... Read more
Incident date: Oct 1, 2014
THE "VDC OFF" "SLIP" ERROR LIGHT COMES ON AS SOON AS STEERING COLUMN IS MOVED, THUS TRACTION CONTROL IS SHUT OFF FOR USE IN SLIPPERY CONDITIONS. THE VEHICLE GET SQUIRRELLY ON WET PAVEMENT. IF I RAISE THE STEERING COLUMN ALL THE WAY UP AND IN, IT IS OK. ONCE YOU TRY TO ADJUST THE STEERING COLUMN THE ERROR LIGHT COMES ON. WE DROVE THE VEHICLE FOR THE NEXT 5,000 MILES (9 MONTHS) WITHOUT ADJUSTING... Read more
Incident date: Oct 1, 2014
THE "VDC OFF" "SLIP" ERROR LIGHT COMES ON AS SOON AS STEERING COLUMN IS MOVED, THUS TRACTION CONTROL IS SHUT OFF FOR USE IN SLIPPERY CONDITIONS. THE VEHICLE GET SQUIRRELLY ON WET PAVEMENT. IF I RAISE THE STEERING COLUMN ALL THE WAY UP AND IN, IT IS OK. ONCE YOU TRY TO ADJUST THE STEERING COLUMN THE ERROR LIGHT COMES ON. WE DROVE THE VEHICLE FOR THE NEXT 5,000 MILES (9 MONTHS) WITHOUT ADJUSTING... Read more
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Jul 25, 2015
I WAS TURNING LEFT AT AN INTERSECTION. THE OTHER DRIVER RAN THE LIGHT AND HIT ME IN THE FRONT QUARTER PANEL AT AN ESTIMATED SPEED OF 40 MPH. HE ALSO LEFT THE SCENE OF THE ACCIDENT WITH 2 FLAT TIRES AND A BROKEN RADIATOR. MY CAR WAS SPUN INTO THE OPPOSITE DIRECTION ABOUT 200 FEET. THE AIRBAGS DID NOT DEPLOY. I WAS SMASHED INTO MY DRIVER SIDE DOOR AND WINDOW. I HAVE MULTIPLE BROKEN BONES. I DO NOT P... Read more
Crash
1 injured
Incident date: Aug 2, 2015
THE MATERIAL INFINITI USES FOR THEIR DASHBOARD HAS BEEN MELTING FROM THE HEAT. BECAUSE OF THIS THE CAR STARTED GETTING A STRONG GLARE THAT BLINDS ME FROM SEEING THE BOTTOM HALF OF THE WINSHIELD. I ALMOST GOT INTO AN ACCIDENT BECAUSE I COULDN'T SEE THE CAR ON THE LEFT LANE FROM THE BOTTOM CORNER OF THE WINSHIELD THE DASH IS ALSO VERY STICKY BECAUSE OF THIS ISSUE. I CALLED INFINITI AND EVEN THOUGH ... Read more
Incident date: Jul 31, 2015
DRIVING ON HIGHWAY @55MPH WHEN ENGINE STOPPED FUNCTIONING. LOST POWER STEERING AND POWER BRAKES AND CAREENED OFF THE ROAD ALMOST HITTING A HOUSE. WHEN I WENT TO START THE ENGINE IT HAD GREAT DIFFICULTY ( TOOK ABOUT 30 SECONDS ) WHEN IT FINALLY STARTED THE SERVICE ENGINE SOON, TCS AND SLIP LIGHTS WERE ON. TOOK CAR TO MECHANIC AND WAS TOLD THAT THE CRANK ANGLE SENSOR AND CAM POSITION SENSOR IS FAULT... Read more
Incident date: Jul 31, 2015
DRIVING ON HIGHWAY @55MPH WHEN ENGINE STOPPED FUNCTIONING. LOST POWER STEERING AND POWER BRAKES AND CAREENED OFF THE ROAD ALMOST HITTING A HOUSE. WHEN I WENT TO START THE ENGINE IT HAD GREAT DIFFICULTY ( TOOK ABOUT 30 SECONDS ) WHEN IT FINALLY STARTED THE SERVICE ENGINE SOON, TCS AND SLIP LIGHTS WERE ON. TOOK CAR TO MECHANIC AND WAS TOLD THAT THE CRANK ANGLE SENSOR AND CAM POSITION SENSOR IS FAULT... Read more
Incident date: May 14, 2010
I HAD BROUGHT MY VEHICLE IN FOR THE AIRBAG RECALL. ABOUT 10-15 MILES AWAY FROM THE DEALER MY AIRBAG LIGHT WENT ON. I CALLED THE DEALER AND SERVICE MANAGER SAID THE MECHANIC MAY HAVE FORGOTTEN TO RESET COMPUTER AND TO COME BACK AT NEXT SERVICE SINCE DEALER IS NOT CLOSE TO HOME OR WORK. WHEN I BROUGHT THE CSR BACK TO DEALER, THEY SAID IT WAS NOT PART OF THE RECALL BUT THE WIRING HARNESS AND ... Read more
Incident date: Jul 30, 2015
WHEN YOU START THE CAR STALLS. AND HESITATES. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY AND IS A SERIOUS SAFETY HAZARD. I WENT TO GET IN TRAFFIC AND THE CAR HESITATED AND ALMOST GOT ME HIT. IT APPEARS THAT ALL OVER THE BLOGS THIS IS A COMMON PROBLEM. THEY TRY TO CORRECT WITH A SOFTWARE UPDATE BUT TO NO AVAIL.
Incident date: May 28, 2015
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITE... Read more
Incident date: May 28, 2015
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITE... Read more
Incident date: Jul 17, 2015
I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN ... Read more
1 injured
Incident date: Jul 17, 2015
I LIVE IN A ONE FAMILY HOUSE WITH AN ATTACHED GARAGE. MY WIFE PARKED THE CAR,WITH 1/3 OF A TANK OF GAS,IN OUR GARAGE ABOUT 6:30 PM ON AUGUST 17. SHE THOUGHT SHE HAD PUSHED THE BUTTON TO TURN OFF THE ENGINE, AND EXITED THE CAR TAKING THE SMART KEY WITH HER. ABOUT 9 THE NEXT MORNING, WHILE WALKING MY DOG, I FELT HEAT COMING FROM THE GARAGE AND OPENED THE DOOR. IT WAS VERY HOT TO TOUCH. I THEN ... Read more
1 injured
Incident date: Jan 9, 2014
DASH BECAME STICKY AND HAS REMAINED STICKY EVER SINCE. THE DASH ALSO APPEARS TO BE MELTING. CANNOT CLEAN AS RAG OF ANY TYPE STICKS TO THE DASH. REFLECTION CAUSES A GLARE THAT MAKES IT DIFFICULT TO SEE WHILE DRIVING. CONTACTED INFINITI AND THEY SAY I HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED.
Incident date: Jul 7, 2015
WHILE GOING UP AND DOWN A WINDING THE ROAD THE CAR BEGAN TO ACCELERATE ON ITS OWN. TRIED TO APPLY THE BREAK TO KNOW AVAIL. AFTER ABOUT 2-3 MINUTES THE CAR RETURNED TO NORMAL.
Incident date: Jul 22, 2015
I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ... Read more
Incident date: Nov 15, 2011
WINDSHIELD CRACKS - I'VE BEEN THROUGH 3 WINDSHIELDS ON THIS VEHICLE - ALWAYS BREAKS IN SAME SPOT: DRIVERS SIDE, UNDER WIPERBLADE, NEAR THE CORNER BY THE VIN PLATE. FIRST TIME THERE WAS NO BULLSEYE, CHIP, OR EXTERNAL DAMAGE, BUT DEALER STILL WOULD NOT COVER IT. SECOND TIME WAS AFTER A MINOR IMPACT WITH FRONT BUMPER. THIRD WAS A ROCK HIT, BUT ALL THREE HAD THE BREAKAGE IN THE SAME SPOT! I NOTICE... Read more
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
WHILE DRIVING DOWN THE STREET, THE VEHICLE SHUT COMPLETELY OFF. I COULD NOT STEER OR ANYTHING. IT WAS NOT THE BATTERY, ALTERNATOR. IT JUST STOP RIGHT IN THE MIDDLE OF THE STREET; WHICH IS VERY DANGEROUS. I CALLED THE USED CAR DEALER WHOM HAD JUST SOLD ME THE VEHICLE LESS THAN 6 MONTH WHOM HAD THE VEHICLE TOWED. THEY INDICATED THEY FIXED ONE OF THE SENSOR & THERE WAS ELECTRICAL ISSUES. IT DRO... Read more
Incident date: Feb 6, 2013
I UNDERSTAND THAT PER CAMPAIGN NHTSA # 03V455000 - CRANK/CAM POSITON SENSOR WELD, MY VEH WAS PART OF THIS RECALL.. INFINITI I35 2002-2003 AND I WAS NOT NOTIFIED. IT SHOWS THAT THE CIRCUIT BOARD FOR THE CRAN POSITION SENSOR HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATON RESIDUE DURING THE SOLDERING PROCESS. THIS CONTINOUSLY HAPPENT TO MY VEHICLE WHERE MY... Read more
Incident date: Feb 6, 2013
I UNDERSTAND THAT PER CAMPAIGN NHTSA # 03V455000 - CRANK/CAM POSITON SENSOR WELD, MY VEH WAS PART OF THIS RECALL.. INFINITI I35 2002-2003 AND I WAS NOT NOTIFIED. IT SHOWS THAT THE CIRCUIT BOARD FOR THE CRAN POSITION SENSOR HAVE AN IMPROPER SOLDER JOINT DUE TO SOLDER DEFORMATION CAUSED BY HEAT STRESS ACCELERATON RESIDUE DURING THE SOLDERING PROCESS. THIS CONTINOUSLY HAPPENT TO MY VEHICLE WHERE MY... Read more
Incident date: Jul 19, 2015
WHILE DRIVING DOWN THE ROAD ON SUNDAY, JULY 19TH, 2015. THE LIGHT FOR THE AIR BAGS STARTED BLINKING OUT OF THE BLUE. NOW EVERY TIME I GET IN THE SUV TO GO SOMEWHERE IT STAYS BLINKING.
Incident date: Jul 1, 2015
2003 INFINITI G35. CONSUMER WRITES IN REGARDS TO VEHICLE AUDIO AND TEMPERATURE CONTROL SYSTEM RECALL ISSUES. *SMD IT WAS DETERMINED THE CONTROL WAS BAD. HOWEVER, THE CONSUMER VIN WAS NOT INCLUDED IN THE RECALL. *JB
Incident date: Dec 15, 2014
WHEN DRIVING VEHICLE SUDDENLY MAKES A LOUD GRINDING SOUND AND ABS AND BRAKE LIGHT COME ON ON GAUGE. WHEN TRYING TO BREAK IT IS IMPOSSIBLE. IT WILL NOT STOP. THIS HAS HAPPENED MORE THAN 6 TIMES ALREADY. THANKFULLY I WAS NOT IN TRAFFIC OR COLLISION AND INJURY COULD HAVE HAPPENED. IN ORDER TO REGAIN CONTROL YOU HAVE TO TURN VEHICLE OFF TO RESET IT. THIS PROBLEM MAY CAUSE A SEVERE INJURY OR EVEN DEATH... Read more
Incident date: Dec 15, 2014
WHEN DRIVING VEHICLE SUDDENLY MAKES A LOUD GRINDING SOUND AND ABS AND BRAKE LIGHT COME ON ON GAUGE. WHEN TRYING TO BREAK IT IS IMPOSSIBLE. IT WILL NOT STOP. THIS HAS HAPPENED MORE THAN 6 TIMES ALREADY. THANKFULLY I WAS NOT IN TRAFFIC OR COLLISION AND INJURY COULD HAVE HAPPENED. IN ORDER TO REGAIN CONTROL YOU HAVE TO TURN VEHICLE OFF TO RESET IT. THIS PROBLEM MAY CAUSE A SEVERE INJURY OR EVEN DEATH... Read more
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. UPON STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR CONDITIONING SYSTEM AND RADIO FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/21/15*LJ
Incident date: Feb 10, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE TRAVELING APPROXIMATELY 65 MPH, THE VDC AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TURNED OFF AND ON, WHICH RESET THE COMPUTER. THE FAILURE RECURRED MORE THAN TWICE. THE DEALER INDICATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL). THE VEHICLE RECEIVED THE RECALL ... Read more
Incident date: Feb 10, 2014
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE TRAVELING APPROXIMATELY 65 MPH, THE VDC AND CHECK ENGINE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TURNED OFF AND ON, WHICH RESET THE COMPUTER. THE FAILURE RECURRED MORE THAN TWICE. THE DEALER INDICATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL). THE VEHICLE RECEIVED THE RECALL ... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABL... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABL... Read more
Incident date: Jul 7, 2015
I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY... Read more
Incident date: Jul 7, 2015
I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY... Read more
Incident date: Jul 2, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. UPON ENTERING THE VEHICLE, THE STEERING CONTROL PANEL LIGHTS, THE GEAR SHIFTER, AND MIDDLE CONSOLE LIGHTING WERE NOT ILLUMINATING. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 45 MPH, A POLICE OFFICER STATED THAT THE RUNNING TAILS LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jul 2, 2015
TL* THE CONTACT OWNS A 2006 INFINITI G35. UPON ENTERING THE VEHICLE, THE STEERING CONTROL PANEL LIGHTS, THE GEAR SHIFTER, AND MIDDLE CONSOLE LIGHTING WERE NOT ILLUMINATING. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 45 MPH, A POLICE OFFICER STATED THAT THE RUNNING TAILS LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jul 5, 2015
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE IT WAS RESTARTED. THE CONTACT ALSO INDICATED THAT UPON RESTARTING THE VEHICLE, IT WOULD NOT GO OVER A SPEED OF 40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA C... Read more
Incident date: Feb 1, 2011
TL* THE CONTACT OWNS A 2006 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THERE WAS AN ABNORMAL NOISE AND THE ANTI-LOCK BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE AIR BAG AND THE OCCUPANCY WARNING LIGHTS ILLUMINATED INDICATING THERE WAS NO ONE IN THE PASSENGER SEAT WHEN THE SEAT WAS OCCUPIED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPA... Read more
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Incident date: Jun 14, 2014
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS UNSURE WHAT PART NEEDED TO BE REPLACED. IN ADDITION, WHILE AT A STOP WITH THE BRAKE PEDAL DEPRES... Read more
Crash
Incident date: Jun 14, 2014
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE CONTACT WAS UNSURE WHAT PART NEEDED TO BE REPLACED. IN ADDITION, WHILE AT A STOP WITH THE BRAKE PEDAL DEPRES... Read more
Crash
Incident date: Jun 30, 2015
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD ... Read more
Incident date: Jun 30, 2015
THE DASHBOARD OF THE VEHICLE HAS STARTED TO MELT/BUBBLE UP. THIS HAS RESULTED IN A VERY SHINY/STICKY DASH WHICH ON SUNNY DAYS REFLECTS LIGHT BACK UP ONTO THE INSIDE OF THE WINDSHIELD CREATING A VERY DISTRACTING/OBSTRUCTING GLARE MAKING IT DIFFICULT TO SEE THE ROAD. INFINITY EXTENDED THEIR WARRANTY FROM 2010 UP TO 2014 TO REPLACE THE DASHBOARD BUT WILL NOW DO NOTHING TO CORRECT THIS SAFETY HAZARD ... Read more
INFINITI
QX60 HYBRID
(2014) — UNKNOWN OR OTHER
Jun 29, 2015
Incident date: Jun 25, 2015
VEHICLE IS MOVING WHEN PARKED IN INCLINED POSITION. REMOVING THE VEHICLE FROM "PARK" ON A INCLINED ROAD IT IS MOVING FREELY. WE HAVE PARKED ON A INCLINED ROAD AND AS SOON AS I REMOVE IT FROM PARK TO REVERSE IT WENT FORWARD FREELY. I HAVE TO HIT THE GAS FULL, IN ORDER TO CONTROL THE VEHICLE.
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Jun 29, 2015
Incident date: Jun 25, 2015
VEHICLE IS MOVING WHEN PARKED IN INCLINED POSITION. REMOVING THE VEHICLE FROM "PARK" ON A INCLINED ROAD IT IS MOVING FREELY. WE HAVE PARKED ON A INCLINED ROAD AND AS SOON AS I REMOVE IT FROM PARK TO REVERSE IT WENT FORWARD FREELY. I HAVE TO HIT THE GAS FULL, IN ORDER TO CONTROL THE VEHICLE.