Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 23, 2015
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED ... Read more
Incident date: Nov 23, 2015
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED ... Read more
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE A PASSENGER WAS SEATED IN THE PASSENGER SEAT, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 3,400.
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BAG SYSTEM SOFTWARE WAS RESTARTED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SPIRAL CABLE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE F... Read more
Incident date: Mar 9, 2015
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE VEHICLE WAS OVER HEATING WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE WAS PROGRESSING. THE CONTACT LATER RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL) AND THE DEALER INDICATED THAT THEY REPLACED THE ACCELERATOR PEDAL ASSEMBLY BUT DID NOT REPROGRAM THE ENGINE CONTROL MODULE. HOWEVER... Read more
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Jun 10, 2015
2007 INFINITI G35 PASSENGER OCCUPANCY SENSOR MALFUNCTIONS...SENSOR IMPROPERLY 'TURNS OFF' EVEN WHEN SEAT IS OCCUPIED BY INDIVIDUAL WHOSE WEIGHT SHOULD TRIGGER AIRBAG ACTIVATION.
Incident date: Dec 7, 2015
WHEN I TRIED TO PARK THE CAR IN PARKING AREA SLOWLY, BUT THE CAR SUDDENLY ACCELERATE ITSELF WITH BIG ENGINE SOUND AND RUN INTO CANYON OVER PARKING AREA. FORTUNATELY THE CAR STOP AFTER HIT THE BIG TREE OTHERWISE I AM NOT SURE I CAN SURVIVE BECAUSE THERE ARE VERY STIFF CANYON AREA AFTER THAT TREE. PLEASE INVESTIGATE IT WHAT PROBLEM OF THIS CAR CAUSE THIS INCIDENT. THANKS.
Incident date: Oct 1, 2015
THE INTERIOR COURTESY LIGHTS UNDER THE DASH REMAIN ON WHEN CAR IS RUNNING. DURING NIGHT TIME DRIVING THIS IS VERY DISTRACTING TO ATTENTIVE SAFE DRIVING. ACCORDING TO INFINITI, THIS WAS ENGINEERIED TO REMAIN ON AND THERE IS NO WAY TO TURN THE LIGHT OFF. THE CHANGE TO THE LIGHTING WAS DONE ON MODELS BEGINING WITH 2014. IN EARLIER MODELS ALL THE AMBIENT LIGHTS GO OUT WHEN THE CAR IS STARTED.
Incident date: Dec 7, 2015
PISTON RINGS ARE FAILING IN THIS VEHICLE. MANY OTHER VEHICLES THAT USE THIS SAME ENGINE MAY HAVE THE SAME PISTON RINGS, SUCH AS THE INFINITI G35, OR NISSAN MAXIMA WHICH USE THE 3.5L VQ35DE ENGINE OF SIMILAR YEARS. THE PISTON RINGS WERE ORIGINALLY DESIGNED FOR THE VQ30 BLOCK, AND WERE FITTED TO VQ35DE PISTONS. THESE RINGS ARE NOT CAPABLE OF CONSISTENTLY HANDLING THE HIGHER COMPRESSION RATIO OF THE ... Read more
Incident date: Dec 4, 2015
AIRBAG WARNING LIGHT STARTED FLASHING(RED) FOR NO REASON WHILE I WAS DRIVING. WHICH MEANS IT IS INACTIVE.
Incident date: Dec 4, 2015
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
Incident date: Dec 4, 2015
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
Incident date: Dec 7, 2015
FUEL LINE FAILURE: A FUEL LINE FITTING/CLAMP ON BACK SIDE OF ENGINE (DRIVERS SIDE) IS STREAMING FUEL AT A RATE OF APPROXIMATELY 1/2 CUP PER MINUTE. WHILE BRING MY KIDS TO SCHOOL THIS MORNING, I NOTICED A STRONG SMELL OF GASOLINE, SO I CHECKED UNDERNEATH AND SAW GAS STEADILY STREAMING FROM THE CAR AND FORMING A PUDDLES,I AM HAVING THE CAR TOWED TO DEALER'S GARAGE FOR REPAIR LATER THIS WEEK. THE CA... Read more
Incident date: Nov 21, 2015
I BOUGHT THIS CAR NEW FROM BOMMARITO INFINITI IN ELLISVILLE, MO IN 2003. I HAVE INTERMITTENTLY HAD PROBLEMS WITH THE STEREO SYSTEM AND AIR-CONDITIONING/HEATER CONTROLS WORKING. AT THIS POINT, THE HEATER IS STUCK ON 90 DEGREES, CONTROLS NOT WORKING, AND ALSO THE RADIO WILL NOT WORK FROM THE CONSOLE BUT I CAN CONTROL IT FROM THE STEERING WHEEL. I HAVE RESEARCHED THIS ONLINE AND SEE THAT IT IS A PROB... Read more
Incident date: Nov 25, 2015
VEHICLE DROPPED SPEED ON THE HIGHWAY AND STARTED FLASHING THE SERVICE ENGINE SOON LIGHT. THE SPEED DROP WAS SEVERE AND PLACED ME IN A DANGEROUS SITUATION ON THE HIGHWAY. IT ALSO HAD A WHINING NOISE AT START WHEN I LEFT . TOOK IT TO THE DEALER, THEY INFORMED ME THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE ONLY HAD 83K IN MILES AND WAS JUST 10K OUT OF WARRANTY. DEALER CHARGED $4000 FOR T... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 25, 2015
PASSENGER AIRBAG WARNING LIGHT ON WHEN MY WIFE (145LBS) IS IN THE PASSENGER SEAT. THIS HAPPENS FROM THE MOMENT THE CAR IS TURNED ON AND PERSISTS THE ENTIRE TIME WHILE DRIVING. WAS TOLD IF THE WARNING LIGHT WAS ON THAT THE AIRBAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. THIS OCCURS EACH AND EVER TIME MY WIFE IS IN THE VEHICLE OVER THE COURSE OF THE PAST NINE MONTHS. THERE HAVE BEEN RECALLS ON ... Read more
Incident date: Nov 16, 2015
WE ARE HAVING A REOCCURRING PROBLEM OF THE FRONT PASSENGER SEAT AIRBAG SENSOR NOT WORKING. THE VEHICLE HAS A LIGHT WHICH ILLUMINATES WHEN THE PASSENGER AIRBAG IS NOT "ARMED" FOR DEPLOYMENT. THE FIRST TIME WE TOOK IT TO THE INFINITI DEALERSHIP THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. IT CONTINUED TO BE A PROBLEM FOR US INTERMITTENTLY FOR OVER A YEAR. MY MAIN CONCERN WAS ALWAYS THAT IF WE... Read more
Incident date: Nov 16, 2015
WE ARE HAVING A REOCCURRING PROBLEM OF THE FRONT PASSENGER SEAT AIRBAG SENSOR NOT WORKING. THE VEHICLE HAS A LIGHT WHICH ILLUMINATES WHEN THE PASSENGER AIRBAG IS NOT "ARMED" FOR DEPLOYMENT. THE FIRST TIME WE TOOK IT TO THE INFINITI DEALERSHIP THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. IT CONTINUED TO BE A PROBLEM FOR US INTERMITTENTLY FOR OVER A YEAR. MY MAIN CONCERN WAS ALWAYS THAT IF WE... Read more
Incident date: Nov 22, 2015
APPARENTLY AS ALL OTHER COMPLAINTS ARE SIMILAR WITH THE BRAKE LIGHT COMING ON AND AS I APPLY PRESSURE TO THE BRAKE TO STOP THE SCRUBBING AND SCRAPING SOUND IS UNBEARABLE, I'VE BEEN TOLD IT'S THE BRAKE BOOSTER IS BAD FOR INFINITI QX56. FIX THE PROBLEM IF EVERYONE IS HAVING THE SAME ISSUE, PLEASE BEFORE SOMEONE GETS KILLED. ALSO THERE'S AN EXHAUST LEAK WHICH YOU CAN TELL BY A FLICKERING NOISE WHEN ... Read more
Incident date: Nov 22, 2015
APPARENTLY AS ALL OTHER COMPLAINTS ARE SIMILAR WITH THE BRAKE LIGHT COMING ON AND AS I APPLY PRESSURE TO THE BRAKE TO STOP THE SCRUBBING AND SCRAPING SOUND IS UNBEARABLE, I'VE BEEN TOLD IT'S THE BRAKE BOOSTER IS BAD FOR INFINITI QX56. FIX THE PROBLEM IF EVERYONE IS HAVING THE SAME ISSUE, PLEASE BEFORE SOMEONE GETS KILLED. ALSO THERE'S AN EXHAUST LEAK WHICH YOU CAN TELL BY A FLICKERING NOISE WHEN ... Read more
Incident date: Sep 18, 2015
I WAS DRIVING 2015 INFINITY Q50 (PURCHASED ON 02/28/2015) ON LEE ROAD, SHAKER HEIGHTS, OHIO 44120, WHICH HAD A FIRST SCHEDULED MAINTENANCE ON 09/14/2015 AT THE BEACHWOOD INFINITY DEALER. I STOPPED AT THE INTERSECTION OF LEE ROAD AND CHAGRIN BLVD. BEHIND A BLACK JEEP FOR WAITING TRAFFIC. I HAD MY CAR IN DRIVE AND MY FOOT FIRMLY ON THE BRAKE, ABOUT FEW SECONDS PASSED AND SUDDENLY MY CAR STARTED TO... Read more
Crash
Incident date: Nov 21, 2015
NOTHING HAVE NOT HAPPEN BUT IM NOTICED THOSE THINGS AND LOOKED UP RECALLS AND WOULD LIKE IT FIXED
Incident date: Nov 21, 2015
NOTHING HAVE NOT HAPPEN BUT IM NOTICED THOSE THINGS AND LOOKED UP RECALLS AND WOULD LIKE IT FIXED
INFINITI
Q50 HYBRID
(2014) - AIR BAGS
Nov 19, 2015
Incident date: Nov 7, 2015
11/7/15 AROUND 7-8PM. I (6' 250LB MALE) WAS DRIVING HOME FROM LISBON, OH / TO CANTON, OH. MY FIANC (5'6" 200LB FEMALE) WAS SITTING IN THE PASSENGER SEAT, AND OUR DAUGHTER (2 1/2YR OLD 28LB) SITTING DIRECTLY BEHIND HER IN HER CAR SEAT. WHEN OUT OF THE CORNER OF MY EYE I NOTICED A YELLOW LIGHT COME ON (WHILE GOING 45-55MPH). WHEN I REALIZED IT WAS THE LIGHT SHOWING THE PASSENGER SEAT EMPTY. I HAD MY... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Incident date: Apr 8, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STARTED THE VEHICLE AND THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEALER AND BOTH CONFIRMED THAT THE FRONT DRIVER SIDE AIR BAG MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000... Read more
Incident date: Nov 1, 2015
MY M35 (2007) DRIVER'S SEAT SUDDENLY IS "OFF TRACK". IT LOOKS LIKE IT'S STILL IN THE FLOOR TRACKS, BUT IT HAS MOVED ABOUT 3 INCHES TO THE RIGHT TO THE EXTENT THAT IT NOW RUBS ON THE CENTER CONSOLE EVERY TIME IT MOVES BACK AND FORTH. THERE IS NO LONGER A GAP BETWEEN THE SEAT AND THE CONSOLE, LIKE THERE IS ON THE PASSENGER SEAT. WHAT HAPPENED, AND WHAT DO I DO? IT ALSO MOVES FROM SIDE TO SIDE AND... Read more
Incident date: Feb 28, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 30V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT... Read more
Incident date: Nov 10, 2014
I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN MY CAR STALLED WITHOUT WARNING. SHORTLY AFTER THE SERVICE ENGINE LIGHT CAME ON. THE CAR RESTARTED ONLY TO DO THAT AGAIN THE NEXT DAY. IT DID IT ANOTHER TIME AND DIDN'T RESTART. HAD IT REPAIRED BY AND INDEPENDENT MECHANIC. 6MONTHS LATER THE SAME PROBLEM IS BCK. DECIDED TO CHECK ON THE RECALLS AND THERE WAS A RECALL CALLED ENGINE AND ENGINE COOLING TH... Read more
Incident date: Nov 2, 2012
THE DASHBOARD IS CRACKING AND MELTING. SOME SMALL GLARE WHILE DRIVING IS NOTICEABLE AS IT WORSENS. INFINITY MANUFACTURER NEEDS TO OWN UP.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2008 INFINITI FX45. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT HEADLIGHTS BEGAN TO FLICKER BEFORE FAILING TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT BALUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000. UPDATED 04/20/16*LJ *C... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARN... Read more
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG TURNED OFF WHILE BEING OCCUPIED BY AN ADULT. THE AIR BAGS WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE RE-CALIBRATED AND THE SEAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UND... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Nov 11, 2015
WHILE DRIVING ON THE HIGHWAY, THE GEARS STALL ON THE 2ND GEAR AND POWER CUTS OFF FROM THE ENGINE. THIS HAS OCCURRED 3 TIMES ON HIGHWAYS. TURNED OFF THE CAR AND RESTARTED WITH NO ENGINE RESPONSE. DID THIS 2 MORE TIMES AND ENGINE RESTORED POWER. ENGINE STALLING IS COMMON WITH DAILY DRIVING AND CUTS OFF WHEN IN 2ND GEAR. INFINITI DEALERSHIP HAS ATTEMPTED TO REFLASH THE TRANSMISSION BUT NOTHING HAS BE... Read more
Incident date: Nov 11, 2015
THE VEHICLE WAS STATIONARY. WE HAVE LARGE HOLES AND CRACKS IN THE SUN ROOF. THE GLASS LOOKS AS IF IT HAS BEEN PUSHED UPWARD.
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG DISABLE LIGHT ILLUMINATED. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Incident date: Oct 28, 2015
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A S... Read more
Incident date: Oct 28, 2015
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A S... Read more