Showing 9,875 complaints for INFINITI
Incident date: Feb 1, 2016
TAKATA RECALL.
Incident date: Sep 19, 2015
DASHBOARD HAS BECOME EXTREMELY SHINY CREATING A REFLECTION ON THE FRONT WINDSHIELD THAT OBSTRUCTS VISION. IT'S BLINDING WHEN THE SUN IS SETTING AND THE VEHICLE IS FACING WEST. IT'S DIFFICULT ENOUGH AT DUSK OR DAWN, BUT THIS ADDED DANGEROUS GLARE MAKES IT A SAFETY HAZARD. THE DASH IS ALSO LIKE PUTTY. IF I TOUCH IT, IT ACTUALLY MOLDS TO WHERE MY FINGER MOVES. THAT'S NOT DANGEROUS, BUT THE GLARE
... ON THE WINDSHIELD SHOULDN'T BE AN ACCEPTABLE PROBLEM FOR NISSAN/INFINITI. IT'S GOING TO GET SOMEONE KILLED. THIS IS A WIDESPREAD PROBLEM!Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER AWAITING FIFTEEN MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 03V455000 (ENGI
... NE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.Read more
Incident date: Jan 29, 2016
EXCESSIVE OIL BURNING. WHEN SPARK PLUG'S WERE REMOVED FOR TUNE UP REPLACEMENT, FOUND ONE COATED WITH OIL. LOSS OF APPROXIMATELY 1/2 QUART OF OIL PER 2 WEEK PERIOD. LOOKED UP FORUMS FOUND THAT MANY OTHERS HAVE HAD A PISTON RING PROBLEM.
Incident date: Apr 10, 2006
PARKING BREAK DOES NOT HOLD CAR WHEN FULLY ENGAGED, EVEN ON A VERY SLIGHT HILL. THIS HAS ALWAYS BEEN THE CASE, EVEN WHEN THE CAR WAS NEW.
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash
2 injured
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash
2 injured
Incident date: Jan 31, 2015
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE WINDSHIELD ENTIRELY CAUSING THE CONTACT TO NOT BE ABLE TO VIEW OUT THE VEHICLE. THE CONTACT MENTIONED THAT THE WINDOW WAS 60% DEFROSTED AFTER USING THE DEFROSTER AND A SCRAPPER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO
... T NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.Read more
Incident date: Jan 20, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE MAKING A TURN AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Incident date: Jan 12, 2016
THE AIRBAG CONTROL MODULE STOPPED FUNCTIONING AND TRIGGERED A FAULT MESSAGE WHICH THE AUTO DEALERSHIP DIAGNOSED. NO INCIDENT HAS OCCURRED OTHER THAN MY AIRBAGS BEING NONFUNCTIONAL. IS THIS PART OF A LARGER AIRBAG PROBLEM, OR AN ISOLATED PROBLEM?
Incident date: Jan 22, 2016
INFINITI QX56 2012 WITH 100,000 MILES STARTED MAKING WHINING NOISE AT START-UP AND THE ENGINE WOULD RUN AND SPUTTER WITHIN 7K MILES OF A FULL SYNTHETIC OIL CHANGE. CALLED DEALERSHIP AFTER WORKING WITH LOCAL MECHANIC AND THEY KNOW THEIR IS A BULLETIN ON THIS VEHICLE THAT REQUIRES AND NEW TIMING CHAIN BE INSTALLED. SEEMS THIS IS ALMOST A 100% FAIL RATE AND JUST IS A MATTER WHEN VERSUS IF THIS WILL
... FAIL. SPEAKING TO INFINITI AND NISSAN THEY WILL NOT COVER ONE DIME OF THIS $4,500 REPAIR EVEN THOUGH THIS IS A MANUFACTURING LATENT DEFECT. I SPOKE TO TWO DEALERSHIPS AND THEY DO BETWEEN 30-40 OF THESE $4,500 REPAIRS A MONTH...THIS IS SIMPLY CRIMINAL THAT THERE IS NOT A RECALL ON THIS ISSUE. THIS IS A HIGH LUXURY VEHICLE AND TO HAVE THIS ISSUE IS A CRIME. THANKS.Read more
Incident date: Dec 29, 2015
CONDENSATION IN THE HEADLIGHT ASSEMBLY CAUSING HEADLIGHT TO SHORT OUT.
Incident date: Jan 22, 2016
I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.
Crash
Incident date: Jan 19, 2016
THE SUV WAS DRIVING WITHOUT ISSUE; HOWEVER, IF THE TIMING CHAIN HAD BROKEN WE WOULD HAVE HAD AN ENGINE STALL WHICH COULD HAVE CAUSED AN ACCIDENT. WE HEARD A NOISE IN THE CAR AND DECIDED TO BE SAFE AND TAKE IT IN FOR SERVICE. AFTER GETTING TO THE INFINITI DEALERSHIP OF GWINNETT THE NOISE HAD SUBSIDED. WE EXPLAINED WE HEARD A WHINING NOISE WHEN THE CAR WAS STARTING UP THAT WENT AWAY AFTER A TIME. T
... HE NOISE WASN'T EVEN EVIDENT BUT THEY KNEW WHAT IT WAS BEFORE EVEN HEARING IT. AFTER LETTING THE CAR COOL DOWN THEY STARTED THE ENGINE UP AGAIN AND HEARD THE NOISE. THEY LET US KNOW THIS HAD CONFIRMED THE INITIAL DIAGNOSIS OF A TIMING CHAIN ISSUE. AFTER GETTING HOME AND LOOKING UP THE ISSUE WITH THE CAR I WAS SURPRISED TO SEE SO MANY PEOPLE TALKING ABOUT THIS ISSUE. APPARENTLY INFINITI HAS A DEFECTIVE OIL PUMP THAT LUBRICATES THE CHAINS THAT CAUSED THIS ISSUE. I WANTED TO VOICE MY CONCERN AND DISPLEASURE WITH THE TIMING CHAIN ISSUE THAT APPEARS TO BE A COMMON ISSUE WITH THE 2011 QX56.Read more
Incident date: Jan 7, 2016
TIMING CHAIN FAILED, NEEDED TO BE REPLACED, $6000+ REPAIR.
Incident date: Oct 1, 2015
MULTIPLE STRESS CRACKS IN THE DASHBOARD. THIS WAS SIMILAR TO WHAT CAUSED TOYOTA TO RECALL THEIR CARS. THIS CAR HAS ALWAYS BEEN GARAGED AND WELL CARED FOR. I NOTICED THIS AROUND OCTOBER 2015. THEY MAY HAVE BEEN THERE BUT JUST NOT AS NOTICEABLE BEFORE THEN. THERE ARE MORE CRACKS THAN WHAT THE PICTURE SHOWS SOME LARGER SOME SMALLER.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F
... AILURE MILEAGE WAS APPROXIMATELY 29,000.Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F
... AILURE MILEAGE WAS APPROXIMATELY 29,000.Read more
Incident date: Jan 2, 2016
2014 QX 60 ON TWO SEPARATE OCCASIONS (DEC 18, 2015 AND JAN 2ND,2016, ROUGHLY 2 WEEKS APART ) THE TOP BOLTS ON THE FRONT BREAK CALIPERS FELL OFF CAUSING THE CALIPER TO TILT OFF THE ROTOR. IN THE FIRST INSTANCE, THE FRONT DRIVER SIDE WHEEL STARTED MAKING SOME GRINDING NOISES WHILE DRIVING, AS IF THE BREAK PADS WERE LOW. THE NOISE STARTED OFF A BEING VERY LIGHT WHEN BREAKING, THEN CONTINUOUS GR
... INDING. IT WAS NOT UNTIL FURTHER INSPECTION THAT WE REALIZED THAT THE ENTIRE CALIPER FALLEN FORWARD AND WAS RUBBING ONTO THE INTERIOR OF THE WHEEL RIM. WE MADE THE REPAIR AND REPLACED THE BOLT AND ASSUMED IT WAS A FLUKE AND JUST ONE OF THOSE RANDOM THINGS. TWO WEEKS LATER, WHILE DRIVING ON THE FREEWAY WITH MY FAMILY IN SAN DIEGO, WE STARTED TO HEAR THE SAME NOISE AGAIN. UPON FURTHER INSPECTION WE DISCOVERED THAT THE OTHER FRONT CALIPER HAD ALSO BECOME DISENGAGED. THE VEHICLE WAS TOWED TO THE NEAREST INIFINTI DEALER FOR INSPECTION. IT WAS A SATURDAY EVENING AND WAS NOT TILL TUESDAY MORNING WHEN THEIR SERVICE DEPT REPLACED THE MISSING BOLT AND RETURNED THE VEHICLE. AFTER THE SECOND INCIDENT, I RESEARCHED THE ISSUE ONLINE TO DISCOVER THAT THERE WAS A RECALL ISSUED ON THE EXACT SAME PROBLEM WE EXPERIENCED, WITH THE CALIPER BOLTS NOT BEING TORQUED ON DURING THE MANUFACTURING PROCESS. HOWEVER AFTER DISCUSSING WITH THE DEALER AND INFINITI, I WAS TOLD THE RECALL DID NOT INCLUDE THE MANUFACTURING DATE OF MY VEHICLE. IN THE FIRST INSTANCE THE BREAK PADS WERE STILL INTACT WITH THE CALIPER WHEN IT SHIFTED FORWARD OFF THE ROTOR. IN THE SECOND INSTANCE THE BREAK PADS ACTUALLY SLIPPED OFF THE CALIPER. PHOTO ATTACHED.Read more
Incident date: Jan 12, 2016
I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON
... GOOGLE WAS A FAULTY STEERING WHEEL LOCK UNIT WHICH 37 OTHER PEOPLE HAD PROBLEMS WITH AND WAS CHARGED $900 AND UP TO FIX BY THE DEALERS THEY KNOW OF THIS ISSUE BUT WON'T RECALL IT. MY MECHANIC MOVED THE STEERING UP AND DOWN WITH THE LOCK RELEASE AND FINALLY GOT IT STARTED.Read more
Incident date: Sep 30, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER WAITING FIFTEEN MINUTES, THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED TWO TIMES. ON TWO SEPARATED OCCASIONS, THE VEHICLE FAILED TO START UNTIL AFTER NUMEROUS ATTEMPTS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000
... (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.Read more
Incident date: Dec 2, 2015
BATTERY CONTINUES TO BE DRAINED BY UNKNOWN SOURCE. NEW BATTERY, NEW STARTER AND NEW ALTERNATOR HAVE NOT RESOLVED THE ISSUE. PRIOR TO THIS HAPPENING HAD THE OIL PAN GASKETS REPLACED TO PREVENT A LEAK ANY THOUGHTS
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L
... EAVING THE HAZARD OF SOMEONE RUNNING IN BACK OF YOU. IF YOU DRIVING UP AN INCLINE AND THIS PROBLEM COMES ABOUT YOUR VEHICLE WILL STALL AN YOU CAN POSSIBLY START ROLLING BACKWARDS. SO FROM MY RESEARCH THIS PROBLEM HAS BEEN HAPPENING TO PEOPLE EITHER RIGHT BEFORE THERE WARRANTY ENDS AT 70,000 MILES OR RIGHT AFTER (LIKE ME) AT 74,000 MILES. I CALLED INFINITI AND THEY REFUSED TO HELP ME IN ANY WAY. THE GUYS AT MY DEALERSHIP SAID ITS A HIT OR MISS WITH THEM HELPING OWNERS OF THE QX56 THAT'S OVER THE WARRANTY. I WAS ALREADY $1500 IN THE WHOLE ON PARTS THEY THOUGHT WERE THE PROBLEM AND NOW THEY WANT TO CHARGE ME AN ESTIMATED $3,000-4,5000 TO DO THE REST OF THE WORK. ITS A FACT THAT INFINITI KNOWS THEY HAVE THIS ISSUE AND REFUSES TO RECALL OR HELP THE OWNERS. I WILL NEVER PURCHASE A INFINITI AGAIN!!! AND WILL SPREAD THE WORD AROUND ABOUT THEM!Read more
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L
... EAVING THE HAZARD OF SOMEONE RUNNING IN BACK OF YOU. IF YOU DRIVING UP AN INCLINE AND THIS PROBLEM COMES ABOUT YOUR VEHICLE WILL STALL AN YOU CAN POSSIBLY START ROLLING BACKWARDS. SO FROM MY RESEARCH THIS PROBLEM HAS BEEN HAPPENING TO PEOPLE EITHER RIGHT BEFORE THERE WARRANTY ENDS AT 70,000 MILES OR RIGHT AFTER (LIKE ME) AT 74,000 MILES. I CALLED INFINITI AND THEY REFUSED TO HELP ME IN ANY WAY. THE GUYS AT MY DEALERSHIP SAID ITS A HIT OR MISS WITH THEM HELPING OWNERS OF THE QX56 THAT'S OVER THE WARRANTY. I WAS ALREADY $1500 IN THE WHOLE ON PARTS THEY THOUGHT WERE THE PROBLEM AND NOW THEY WANT TO CHARGE ME AN ESTIMATED $3,000-4,5000 TO DO THE REST OF THE WORK. ITS A FACT THAT INFINITI KNOWS THEY HAVE THIS ISSUE AND REFUSES TO RECALL OR HELP THE OWNERS. I WILL NEVER PURCHASE A INFINITI AGAIN!!! AND WILL SPREAD THE WORD AROUND ABOUT THEM!Read more
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED IN A UPWARD POSITION. THE CONTACT WAS UNABLE TO USE THE ADJUSTABLE BUTTON TO RELEASE THE STEERING WHEEL IN THE APPROPRIATE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NO
... T AVAILABLE.Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH
... E VEHICLE. THE MECHANIC DIAGNOSED THAT THE CAM SHAFT SENSORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE ELECTRICAL SYSTEM STALLED AS WELL. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE'S FAILURES WERE SIMILAR TO THE CONSEQUENCE MENTIONED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH
... E VEHICLE. THE MECHANIC DIAGNOSED THAT THE CAM SHAFT SENSORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE ELECTRICAL SYSTEM STALLED AS WELL. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE'S FAILURES WERE SIMILAR TO THE CONSEQUENCE MENTIONED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.Read more
Incident date: Jan 4, 2016
I NOTICED THE VEHICLE STARTED MAKING A LOUD WHISTLE NOISE EMANATING FROM THE ENGINE DURING COLD START-UPS. APPROXIMATELY 2 WEEKS LATER I TOOK IT FOR SERVICE AT THE ORLANDO INFINITI DEALERSHIP ON JANUARY 5, 2016. AS SOON AS I DESCRIBED THE ISSUE THE SERVICE ADVISOR AND MULTIPLE TECHNICIANS IMMEDIATELY SAID "IS THE TIMING BELT." PRIOR TO THIS VEHICLE I OWNED A 2005 QX56 THAT I DROVE FOR 10 YEARS WI
... TH OVER 180, 000 AND NEVER HAD ANY ISSUES. NOW I LOOK ONLINE AND EVERYWHERE I LOOK I FIND THAT IT IS A VERY COMMON ISSUE WITH THIS VEHICLE. IT IS SO COMMON THAT THE INFINITI DEALERSHIP HAS ONE TECHNICIAN DEDICATED TO WORKING THIS ISSUE ALONE. WHILE AT THE SHOP I SAW AT LEAST 5 MORE QX56 VEHICLE IN FOR THE SAME ISSUE. NOW I AM LOOKING AT A REPAIR BILL OVER $4500. I NEVER HAD ANY VEHICLE WITH 90,000 MILES AND HAVING THIS ISSUE. IT IS WAY TOO COMMON AND IT IS A CRIME THAT INFINITI HAS NOT CATEGORIZED THIS ISSUE AS A FULL RECALL. THESE ARE TOP DOLLAR LUXURY VEHICLES!!!Read more
Incident date: Mar 18, 2014
THIS VEHICLE IS EQUIPPED WITH INTELLIGENT CRUISE CONTROL. A TEST DRIVE WITH THE DEALERSHIP ON 11/19/2014 REVEALED, SETTING THE CRUISE AT 40 MPH SHOWED AN INCREASE IN SPEED OF 30+ MPH, DOWNHILL. WHEN GOING DOWNHILL THE VEHICLE WILL INCREASE IN SPEED WITH THE ENGINE RPM'S REMAINING AT 1500 RPM'S, 1500RPM = 40 MPH. THIS CLEARLY SHOWS THE CRUISE CONTROL IS NOT RELEASING THE THROTTLE AND NOT DOWNSHIF
... TING TO SLOW THE VEHICLE DOWN, AS STANDARD CRUISE DOES. THIS IS MY SECOND REQUEST FOR HELP, PLEASE LOOK INTO THIS PROBLEM. THANKS FOR YOUR HELP, [XXX] *BF 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BFRead more
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING APPROXIMATELY 55 MPH, BLACK SMOKE EMITTED FROM THE HOOD OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND A BALL OF FLAMES IMMEDIATELY SHOT OUT FROM UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT DIALED 911. THE FIRE DEPARTMENT ARRIVED APPROXIMATELY 20 TO 30 MINUTES LATER AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED
... . BOTH A FIRE AND A POLICE REPORT WERE FILED. THERE WERE NO INJURIES. THE REMNANTS OF THE VEHICLE WERE TOWED AWAY BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.Read more
Fire
Incident date: Aug 25, 2015
I TOOK MY CAR TO THE MECHANIC FOR A LOUD NOISE COMING FROM THE HOOD. THE MECHANIC LATER FOUND OUT THAT THE NOISE WAS COMING FROM BELTS BECAUSE THE SUPPORT BAR THAT HOLD THE ENGINE WAS SAGGING. THIS IS CALLED THE CROSS MEMBER. I LEARNED THAT THE CROSS MEMBER HAD RUSTED PREMATURELY. I HAVE ALSO LEARNED THAT THIS IS A COMMON ISSUE WITH EVERY I30 MODEL. INFINITI NEEDS TO HAVE THESE SUPPORT BARS REPLAC
... ED BEFORE IT CAUSES AN ACCIDENT. PS. CROSS MEMBERS ARE SUPPOSED TO LAST THE LIFETIME OF A CAR BEING THAT THIS IS WHAT HOLDS THE ENGINE IN PLACE, NOT RUST PREMATURELY.Read more
Incident date: Jan 4, 2016
WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY DRIVERS SEAT SUDDENLY COLLAPSED ONTO THE FLOOR ON THE LEFT SIDE OF THE SEAT. AFTER REGAINING CONTROL OF THE CAR, I PULLED OVER TO FIND THAT THE SEAT BRACKET HAD BROKEN. THE SEAT IS COMPLETELY DETACHED FROM THE FRAME AND NOW MOVES FREELY UP AND DOWN. I TOOK THE CAR TO THE DEALERSHIP AND WITHOUT EVEN LOOKING AT IT, THEY SAID THAT I WOULD NEED A NEW DRIVERS S
... EAT AT A COST OF $2000.00. THE TECHNICIAN THEN STATED THAT THIS WAS A COMMON PROBLEM ON 2006-07 INFINITIES. I STARTED RESEARCHING THIS ONLINE AND FOUND THAT THERE ARE THOUSANDS OF COMPLAINTS AND SERIOUS SAFETY ISSUES INVOLVING BROKEN SEAT BRACKETS IN THESE VEHICLES. INFINITY ACCEPTS NO RESPONSIBILITY FOR THIS PROBLEM AND REFUSES TO EVEN ATTEMPT TO CORRECT THE PROBLEM.Read more
Incident date: Oct 4, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHIC
... LE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT ALSO STATED THAT REAR PASSENGER SIDE WINDOW MOTOR, BOTH MASTER SWITCHES ON THE FRONT AND REAR DRIVER AND PASSENGER SIDES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.Read more
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash
1 injured
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash
1 injured
Incident date: Dec 9, 2015
WHILE DRIVING AT APPROXIMATELY 30MPH ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC, I HEARD A PROGRESSIVE CRACKING NOISE FROM THE MOON ROOF AREA. AFTER PULLING BACK THE SUN SHADE I SAW THAT THE MOON ROOF HAD CRACKS THROUGHOUT IT BUT WAS STILL ALMOST ENTIRELY IN PLACE. THE MOON ROOF WAS CLOSED AT THE TIME. AFTER STOPPING THE VEHICLE, I SAW THAT A SMALL SECTION OF GLASS WAS MISSING. THE SECTION
... WAS ALONG THE ACTUATOR BAR OF THE SUNROOF AND THERE WERE PIECES OF GLASS ON THE ROOF ON THE EXTERIOR OF THE VEHICLE. THE REMAINING INTACT SECTION WAS BOWED UPWARD AND OUTWARD. THERE WERE NO OTHER VEHICLES IN THE AREA THAT COULD HAVE KICKED UP ROAD DEBRIS, NO IMPACT WAS HEARD AND NO POTENTIAL IMPACT ITEMS WERE FOUND.Read more
Incident date: Dec 29, 2015
AT APPROXIMATELY 100K MILES THE DRIVER'S SEAT BROKE AND LEANS INTO AND BINDS WITH THE CONSOLE. THERE WAS NOTHING BUT NORMAL USE AND JUDGING FROM OTHER ONLINE COMPLAINTS THIS IS APPARENTLY A COMMON PROBLEM. THE DRIVER'S SEAT IS NO LONGER STABLE OR SAFE BECAUSE IT CAN BE EASILY MOVED AROUND BY HAND. THIS SHOULD BE A SAFETY RECALL ISSUE. THIS IS A PROBLEM WHETHER STATIONARY OR IN MOTION.
Incident date: May 28, 2015
I BOUGHT THIS NEW 2015 INFINITI Q40 AWD FROM INFINITI DEALER ON FEB 28, 2015. AFTER DRIVING THIS NOISY CAR FOR THREE MONTHS(3000MILES), I STARTED HAVING RINGING IN BOTH EARS (TINNITUS). I HAVE TROUBLE TO SLEEP AND START LOSING MY HEARING IN BOTH EARS. I HAVE CONTACTED THE INFINITI DEALER IN JUNE 2015, THE FIRST TIME I NOTICED THE TINNITUS CAUSED BY THE LOW FREQUENCY NOISE( RANGE FROM 100-400HZ ACC
... ORDING TO THE ANALYSIS FROM ADOBE AUDITION CC SOFTWARE). THE NOISE BECAME NOTICEABLE WHEN REACH 35 MPH ON BOTH LOCAL AND HIGHWAY ROAD. THEY REFUSED TO TAKE THE CAR BACK TO INVESTIGATE THE PROBLEM AND CLAIMED THAT IT'S NORMAL CAR NOISE. I TOOK MY DOCTOR'S SUGGESTION TO WEAR EARPLUGS WHEN DRIVING THIS Q40 SINCE THEN. AFTER ANOTHER 6 MONTHS OF DRIVING (TOTAL MILEAGE IS 11,000MILES NOW), THE TINNITUS AND MY HEARING DIDN'T GET BETTER. I CONTACTED THE CAR MAKER AGAIN IN DEC 2015. AFTER A SECOND ROAD TEST, INFINITI STILL CLAIMS IT'S THE NORMAL NOISE. THEY REFUSED TO GIVE ME FULL REFUND WITH THE COMPENSATION TO THE HEALTH DAMAGE ON ME. WITH NO CONCERN ON THE FACT THAT THIS NOISE ALREADY CAUSED SEVERE AND PERMANENT HEALTH DAMAGE TO THE CUSTOMER, INFINITI REFUSED TO RECALL THE CARS AND INVESTIGATE THE POTENTIAL HARM OF THE LOW FREQUENCY NOISE TO THE CUSTOMERS. 8574 OF INFINITI Q40 WERE SOLD IN U.S. SINCE JAN 2015 ( INFINITI SALES STATS: HTTP://WWW.GOODCARBADCAR.NET/2011/01/INFINITI-G-SALES-FIGURES.HTML). ALL THESE CUSTOMERS MAY SUFFER FROM THE SAME NOISE. SOME OF THEM MAY HAVE FAMILY MEMBERS RIDING WITH THEM, INCLUDING CHILDREN. THE PUBLIC SHOULD BE ALERTED THAT THERE IS POTENTIAL RISK TO DRIVE THIS CAR, FOR BOTH THE CURRENT Q40 OWNERS AND THE POTENTIAL BUYERS.Read more
1 injured
Incident date: Dec 23, 2015
TL* THE CONTACT OWNED A 2007 INFINITI G35. THE CONTACT WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. DETAILS OF THE CRASH WERE NOT AVAILABLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST CONTUSIONS AND ABDOMINAL PAIN FROM HITTING THE STEERING WHEEL THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MIL
... EAGE WAS 174,000.Read more
Crash
1 injured
Incident date: Dec 2, 2015
I LOVE MY G37. BUT MY TIRE ON THE FRONT DRIVER SIDE HAS A SLOW LEAK AND I TOOK IT INTO THE INFINITI SHOP AND THEY STATED MY TIRE AS FINE. BUT THEY PLACE SOME NITRO IN MY TIRE. YET FOR ABOUT TWO DAYS IN MY DASH BARD THE SENSOR LIGHT FOR THE TIRE CAME ON AGAIN AND MY TIRE LOOKED FLAT AGAIN. THESE TIRE WAS PURCHASED AT THE INFINITI SHOP ALSO.
Incident date: Sep 7, 2015
MY G37 09 INFINITI IS GREAT. BUT SOMETIMES WHEN I AM DRIVING IT JERKS AND ON MY DASH BOARD IT INDICATOR SHOWS UP AS SLIP. COULD YOU TELL ME WHAT IS THIS ISSUE?
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Dec 20, 2015
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 5 MPH, THE FRONT DRIVER SEAT FRACTURED OFF THE TRACKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT
... ABLY WOULD HAVE FALLEN INTO. YOU MIGHT SAY, "OH I MIGHT'VE PRESSED ON THE ACCELERATION INSTEAD OF THE BRAKES", BUT THERE WERE SKID MARKS LEFT ON THE GROUND THAT WOULD INDICATE I WAS ALREADY PRESSING THE BRAKES TO COME TO A STOP, WHEN IT SUDDENLY ACCELERATED. IN ADDITION, I WOULDN'T HAVE PRESSED THE BRAKES THAT HARD, SO EVEN IF I DID ACCIDENTALLY PRESS THE ACCELERATION, THERE WOULD BE NO WAY THE CAR WOULD HIT 7-8 RPM WITHOUT VIRTUALLY FLOORING IT. THESE ARE HYPOTHETICAL SITUATIONS THAT I AM POSING TO SHOW THAT IT WAS NOT ACCIDENTAL ON MY PART, BUT A DEFECT WITHIN THE CAR. THIS CAR POSED A LIFE THREATENING INJURY THAT I WOULD LIKE FOR FUTURE CAR OWNERS TO KNOW AND TO TAKE INTO ACCOUNT. PLEASE, PLEASE, PLEASE SHARE THIS TO ANYONE YOU KNOW WHO OWNS THIS MODEL CAR AND REPORT TO EVERY VEHICLE INSTITUTION YOU GUYS KNOW OF. THANK YOU. *TRRead more
Crash
1 injured
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT
... ABLY WOULD HAVE FALLEN INTO. YOU MIGHT SAY, "OH I MIGHT'VE PRESSED ON THE ACCELERATION INSTEAD OF THE BRAKES", BUT THERE WERE SKID MARKS LEFT ON THE GROUND THAT WOULD INDICATE I WAS ALREADY PRESSING THE BRAKES TO COME TO A STOP, WHEN IT SUDDENLY ACCELERATED. IN ADDITION, I WOULDN'T HAVE PRESSED THE BRAKES THAT HARD, SO EVEN IF I DID ACCIDENTALLY PRESS THE ACCELERATION, THERE WOULD BE NO WAY THE CAR WOULD HIT 7-8 RPM WITHOUT VIRTUALLY FLOORING IT. THESE ARE HYPOTHETICAL SITUATIONS THAT I AM POSING TO SHOW THAT IT WAS NOT ACCIDENTAL ON MY PART, BUT A DEFECT WITHIN THE CAR. THIS CAR POSED A LIFE THREATENING INJURY THAT I WOULD LIKE FOR FUTURE CAR OWNERS TO KNOW AND TO TAKE INTO ACCOUNT. PLEASE, PLEASE, PLEASE SHARE THIS TO ANYONE YOU KNOW WHO OWNS THIS MODEL CAR AND REPORT TO EVERY VEHICLE INSTITUTION YOU GUYS KNOW OF. THANK YOU. *TRRead more
Crash
1 injured
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT
... ABLY WOULD HAVE FALLEN INTO. YOU MIGHT SAY, "OH I MIGHT'VE PRESSED ON THE ACCELERATION INSTEAD OF THE BRAKES", BUT THERE WERE SKID MARKS LEFT ON THE GROUND THAT WOULD INDICATE I WAS ALREADY PRESSING THE BRAKES TO COME TO A STOP, WHEN IT SUDDENLY ACCELERATED. IN ADDITION, I WOULDN'T HAVE PRESSED THE BRAKES THAT HARD, SO EVEN IF I DID ACCIDENTALLY PRESS THE ACCELERATION, THERE WOULD BE NO WAY THE CAR WOULD HIT 7-8 RPM WITHOUT VIRTUALLY FLOORING IT. THESE ARE HYPOTHETICAL SITUATIONS THAT I AM POSING TO SHOW THAT IT WAS NOT ACCIDENTAL ON MY PART, BUT A DEFECT WITHIN THE CAR. THIS CAR POSED A LIFE THREATENING INJURY THAT I WOULD LIKE FOR FUTURE CAR OWNERS TO KNOW AND TO TAKE INTO ACCOUNT. PLEASE, PLEASE, PLEASE SHARE THIS TO ANYONE YOU KNOW WHO OWNS THIS MODEL CAR AND REPORT TO EVERY VEHICLE INSTITUTION YOU GUYS KNOW OF. THANK YOU. *TRRead more
Crash
1 injured