Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 9,875 complaints for INFINITI

INFINITI I30 (2001) - AIR BAGS Feb 5, 2016
Incident date: Feb 1, 2016
TAKATA RECALL.
INFINITI G35 (2007) - VISIBILITY/WIPER Feb 4, 2016
Incident date: Sep 19, 2015
DASHBOARD HAS BECOME EXTREMELY SHINY CREATING A REFLECTION ON THE FRONT WINDSHIELD THAT OBSTRUCTS VISION. IT'S BLINDING WHEN THE SUN IS SETTING AND THE VEHICLE IS FACING WEST. IT'S DIFFICULT ENOUGH AT DUSK OR DAWN, BUT THIS ADDED DANGEROUS GLARE MAKES IT A SAFETY HAZARD. THE DASH IS ALSO LIKE PUTTY. IF I TOUCH IT, IT ACTUALLY MOLDS TO WHERE MY FINGER MOVES. THAT'S NOT DANGEROUS, BUT THE GLARE... Read more
INFINITI G35 (2004) - ENGINE Feb 2, 2016
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER AWAITING FIFTEEN MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 03V455000 (ENGI... Read more
INFINITI G35 (2004) - ENGINE Feb 2, 2016
Incident date: Jan 29, 2016
EXCESSIVE OIL BURNING. WHEN SPARK PLUG'S WERE REMOVED FOR TUNE UP REPLACEMENT, FOUND ONE COATED WITH OIL. LOSS OF APPROXIMATELY 1/2 QUART OF OIL PER 2 WEEK PERIOD. LOOKED UP FORUMS FOUND THAT MANY OTHERS HAVE HAD A PISTON RING PROBLEM.
INFINITI G35 (2007) - SERVICE BRAKES Jan 30, 2016
Incident date: Apr 10, 2006
PARKING BREAK DOES NOT HOLD CAR WHEN FULLY ENGAGED, EVEN ON A VERY SLIGHT HILL. THIS HAS ALWAYS BEEN THE CASE, EVEN WHEN THE CAR WAS NEW.
INFINITI Q50 (2015) - AIR BAGS Jan 29, 2016
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash 2 injured
INFINITI Q50 (2015) - SERVICE BRAKES Jan 29, 2016
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash 2 injured
INFINITI QX56 (2010) - VISIBILITY/WIPER Jan 28, 2016
Incident date: Jan 31, 2015
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE WINDSHIELD ENTIRELY CAUSING THE CONTACT TO NOT BE ABLE TO VIEW OUT THE VEHICLE. THE CONTACT MENTIONED THAT THE WINDOW WAS 60% DEFROSTED AFTER USING THE DEFROSTER AND A SCRAPPER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
INFINITI G35 (2004) - ENGINE Jan 28, 2016
Incident date: Jan 20, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE MAKING A TURN AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
INFINITI G37 (2009) - AIR BAGS Jan 25, 2016
Incident date: Jan 12, 2016
THE AIRBAG CONTROL MODULE STOPPED FUNCTIONING AND TRIGGERED A FAULT MESSAGE WHICH THE AUTO DEALERSHIP DIAGNOSED. NO INCIDENT HAS OCCURRED OTHER THAN MY AIRBAGS BEING NONFUNCTIONAL. IS THIS PART OF A LARGER AIRBAG PROBLEM, OR AN ISOLATED PROBLEM?
INFINITI QX56 (2012) - ENGINE Jan 25, 2016
Incident date: Jan 22, 2016
INFINITI QX56 2012 WITH 100,000 MILES STARTED MAKING WHINING NOISE AT START-UP AND THE ENGINE WOULD RUN AND SPUTTER WITHIN 7K MILES OF A FULL SYNTHETIC OIL CHANGE. CALLED DEALERSHIP AFTER WORKING WITH LOCAL MECHANIC AND THEY KNOW THEIR IS A BULLETIN ON THIS VEHICLE THAT REQUIRES AND NEW TIMING CHAIN BE INSTALLED. SEEMS THIS IS ALMOST A 100% FAIL RATE AND JUST IS A MATTER WHEN VERSUS IF THIS WILL... Read more
INFINITI FX35 (2005) - EXTERIOR LIGHTING Jan 23, 2016
Incident date: Dec 29, 2015
CONDENSATION IN THE HEADLIGHT ASSEMBLY CAUSING HEADLIGHT TO SHORT OUT.
INFINITI Q50 (2015) - SERVICE BRAKES Jan 22, 2016
Incident date: Jan 22, 2016
I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.
Crash
INFINITI QX56 (2011) - ENGINE Jan 22, 2016
Incident date: Jan 19, 2016
THE SUV WAS DRIVING WITHOUT ISSUE; HOWEVER, IF THE TIMING CHAIN HAD BROKEN WE WOULD HAVE HAD AN ENGINE STALL WHICH COULD HAVE CAUSED AN ACCIDENT. WE HEARD A NOISE IN THE CAR AND DECIDED TO BE SAFE AND TAKE IT IN FOR SERVICE. AFTER GETTING TO THE INFINITI DEALERSHIP OF GWINNETT THE NOISE HAD SUBSIDED. WE EXPLAINED WE HEARD A WHINING NOISE WHEN THE CAR WAS STARTING UP THAT WENT AWAY AFTER A TIME. T... Read more
INFINITI QX56 (2011) - ENGINE Jan 21, 2016
Incident date: Jan 7, 2016
TIMING CHAIN FAILED, NEEDED TO BE REPLACED, $6000+ REPAIR.
INFINITI M35 (2007) - UNKNOWN OR OTHER Jan 18, 2016
Incident date: Oct 1, 2015
MULTIPLE STRESS CRACKS IN THE DASHBOARD. THIS WAS SIMILAR TO WHAT CAUSED TOYOTA TO RECALL THEIR CARS. THIS CAR HAS ALWAYS BEEN GARAGED AND WELL CARED FOR. I NOTICED THIS AROUND OCTOBER 2015. THEY MAY HAVE BEEN THERE BUT JUST NOT AS NOTICEABLE BEFORE THEN. THERE ARE MORE CRACKS THAN WHAT THE PICTURE SHOWS SOME LARGER SOME SMALLER.
INFINITI M37 (2011) - VEHICLE SPEED CONTROL Jan 15, 2016
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F... Read more
INFINITI M37 (2011) - POWER TRAIN Jan 15, 2016
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F... Read more
INFINITI QX60 (2014) - SERVICE BRAKES Jan 13, 2016
Incident date: Jan 2, 2016
2014 QX 60 ON TWO SEPARATE OCCASIONS (DEC 18, 2015 AND JAN 2ND,2016, ROUGHLY 2 WEEKS APART ) THE TOP BOLTS ON THE FRONT BREAK CALIPERS FELL OFF CAUSING THE CALIPER TO TILT OFF THE ROTOR. IN THE FIRST INSTANCE, THE FRONT DRIVER SIDE WHEEL STARTED MAKING SOME GRINDING NOISES WHILE DRIVING, AS IF THE BREAK PADS WERE LOW. THE NOISE STARTED OFF A BEING VERY LIGHT WHEN BREAKING, THEN CONTINUOUS GR... Read more
INFINITI EX35 (2010) - STEERING Jan 12, 2016
Incident date: Jan 12, 2016
I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON ... Read more
INFINITI M45 (2003) - ENGINE Jan 11, 2016
Incident date: Sep 30, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER WAITING FIFTEEN MINUTES, THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED TWO TIMES. ON TWO SEPARATED OCCASIONS, THE VEHICLE FAILED TO START UNTIL AFTER NUMEROUS ATTEMPTS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 ... Read more
INFINITI FX35 (2004) - ELECTRICAL SYSTEM Jan 10, 2016
Incident date: Dec 2, 2015
BATTERY CONTINUES TO BE DRAINED BY UNKNOWN SOURCE. NEW BATTERY, NEW STARTER AND NEW ALTERNATOR HAVE NOT RESOLVED THE ISSUE. PRIOR TO THIS HAPPENING HAD THE OIL PAN GASKETS REPLACED TO PREVENT A LEAK ANY THOUGHTS
INFINITI M35 (2006) - STEERING Jan 9, 2016
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
INFINITI M35 (2006) - SUSPENSION Jan 9, 2016
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
INFINITI QX56 (2011) - ENGINE Jan 9, 2016
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L... Read more
INFINITI QX56 (2011) - UNKNOWN OR OTHER Jan 9, 2016
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L... Read more
INFINITI M35 (2010) - STEERING Jan 8, 2016
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED IN A UPWARD POSITION. THE CONTACT WAS UNABLE TO USE THE ADJUSTABLE BUTTON TO RELEASE THE STEERING WHEEL IN THE APPROPRIATE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NO... Read more
INFINITI I35 (2002) - ENGINE Jan 7, 2016
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH... Read more
INFINITI I35 (2002) - ELECTRICAL SYSTEM Jan 7, 2016
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH... Read more
INFINITI QX56 (2011) - ENGINE Jan 7, 2016
Incident date: Jan 4, 2016
I NOTICED THE VEHICLE STARTED MAKING A LOUD WHISTLE NOISE EMANATING FROM THE ENGINE DURING COLD START-UPS. APPROXIMATELY 2 WEEKS LATER I TOOK IT FOR SERVICE AT THE ORLANDO INFINITI DEALERSHIP ON JANUARY 5, 2016. AS SOON AS I DESCRIBED THE ISSUE THE SERVICE ADVISOR AND MULTIPLE TECHNICIANS IMMEDIATELY SAID "IS THE TIMING BELT." PRIOR TO THIS VEHICLE I OWNED A 2005 QX56 THAT I DROVE FOR 10 YEARS WI... Read more
INFINITI QX60 (2014) - VEHICLE SPEED CONTROL Jan 6, 2016
Incident date: Mar 18, 2014
THIS VEHICLE IS EQUIPPED WITH INTELLIGENT CRUISE CONTROL. A TEST DRIVE WITH THE DEALERSHIP ON 11/19/2014 REVEALED, SETTING THE CRUISE AT 40 MPH SHOWED AN INCREASE IN SPEED OF 30+ MPH, DOWNHILL. WHEN GOING DOWNHILL THE VEHICLE WILL INCREASE IN SPEED WITH THE ENGINE RPM'S REMAINING AT 1500 RPM'S, 1500RPM = 40 MPH. THIS CLEARLY SHOWS THE CRUISE CONTROL IS NOT RELEASING THE THROTTLE AND NOT DOWNSHIF... Read more
INFINITI M37 (2012) - FUEL/PROPULSION SYSTEM Jan 6, 2016
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING APPROXIMATELY 55 MPH, BLACK SMOKE EMITTED FROM THE HOOD OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND A BALL OF FLAMES IMMEDIATELY SHOT OUT FROM UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT DIALED 911. THE FIRE DEPARTMENT ARRIVED APPROXIMATELY 20 TO 30 MINUTES LATER AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED... Read more
Fire
INFINITI I30 (2000) - STRUCTURE:BODY Jan 5, 2016
Incident date: Aug 25, 2015
I TOOK MY CAR TO THE MECHANIC FOR A LOUD NOISE COMING FROM THE HOOD. THE MECHANIC LATER FOUND OUT THAT THE NOISE WAS COMING FROM BELTS BECAUSE THE SUPPORT BAR THAT HOLD THE ENGINE WAS SAGGING. THIS IS CALLED THE CROSS MEMBER. I LEARNED THAT THE CROSS MEMBER HAD RUSTED PREMATURELY. I HAVE ALSO LEARNED THAT THIS IS A COMMON ISSUE WITH EVERY I30 MODEL. INFINITI NEEDS TO HAVE THESE SUPPORT BARS REPLAC... Read more
INFINITI M45 (2006) - SEATS Jan 5, 2016
Incident date: Jan 4, 2016
WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY DRIVERS SEAT SUDDENLY COLLAPSED ONTO THE FLOOR ON THE LEFT SIDE OF THE SEAT. AFTER REGAINING CONTROL OF THE CAR, I PULLED OVER TO FIND THAT THE SEAT BRACKET HAD BROKEN. THE SEAT IS COMPLETELY DETACHED FROM THE FRAME AND NOW MOVES FREELY UP AND DOWN. I TOOK THE CAR TO THE DEALERSHIP AND WITHOUT EVEN LOOKING AT IT, THEY SAID THAT I WOULD NEED A NEW DRIVERS S... Read more
INFINITI JX35 (2013) - ELECTRICAL SYSTEM Jan 4, 2016
Incident date: Oct 4, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHIC... Read more
INFINITI G35 (2005) - AIR BAGS Jan 1, 2016
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash 1 injured
INFINITI G35 (2005) - STRUCTURE:BODY Jan 1, 2016
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash 1 injured
INFINITI Q50 (2014) - UNKNOWN OR OTHER Jan 1, 2016
Incident date: Dec 9, 2015
WHILE DRIVING AT APPROXIMATELY 30MPH ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC, I HEARD A PROGRESSIVE CRACKING NOISE FROM THE MOON ROOF AREA. AFTER PULLING BACK THE SUN SHADE I SAW THAT THE MOON ROOF HAD CRACKS THROUGHOUT IT BUT WAS STILL ALMOST ENTIRELY IN PLACE. THE MOON ROOF WAS CLOSED AT THE TIME. AFTER STOPPING THE VEHICLE, I SAW THAT A SMALL SECTION OF GLASS WAS MISSING. THE SECTION ... Read more
INFINITI M35 (2007) - SEATS Dec 29, 2015
Incident date: Dec 29, 2015
AT APPROXIMATELY 100K MILES THE DRIVER'S SEAT BROKE AND LEANS INTO AND BINDS WITH THE CONSOLE. THERE WAS NOTHING BUT NORMAL USE AND JUDGING FROM OTHER ONLINE COMPLAINTS THIS IS APPARENTLY A COMMON PROBLEM. THE DRIVER'S SEAT IS NO LONGER STABLE OR SAFE BECAUSE IT CAN BE EASILY MOVED AROUND BY HAND. THIS SHOULD BE A SAFETY RECALL ISSUE. THIS IS A PROBLEM WHETHER STATIONARY OR IN MOTION.
INFINITI Q40 (2015) - UNKNOWN OR OTHER Dec 29, 2015
Incident date: May 28, 2015
I BOUGHT THIS NEW 2015 INFINITI Q40 AWD FROM INFINITI DEALER ON FEB 28, 2015. AFTER DRIVING THIS NOISY CAR FOR THREE MONTHS(3000MILES), I STARTED HAVING RINGING IN BOTH EARS (TINNITUS). I HAVE TROUBLE TO SLEEP AND START LOSING MY HEARING IN BOTH EARS. I HAVE CONTACTED THE INFINITI DEALER IN JUNE 2015, THE FIRST TIME I NOTICED THE TINNITUS CAUSED BY THE LOW FREQUENCY NOISE( RANGE FROM 100-400HZ ACC... Read more
1 injured
INFINITI G35 (2007) - AIR BAGS Dec 28, 2015
Incident date: Dec 23, 2015
TL* THE CONTACT OWNED A 2007 INFINITI G35. THE CONTACT WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. DETAILS OF THE CRASH WERE NOT AVAILABLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST CONTUSIONS AND ABDOMINAL PAIN FROM HITTING THE STEERING WHEEL THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MIL... Read more
Crash 1 injured
INFINITI G37 (2009) - WHEELS Dec 24, 2015
Incident date: Dec 2, 2015
I LOVE MY G37. BUT MY TIRE ON THE FRONT DRIVER SIDE HAS A SLOW LEAK AND I TOOK IT INTO THE INFINITI SHOP AND THEY STATED MY TIRE AS FINE. BUT THEY PLACE SOME NITRO IN MY TIRE. YET FOR ABOUT TWO DAYS IN MY DASH BARD THE SENSOR LIGHT FOR THE TIRE CAME ON AGAIN AND MY TIRE LOOKED FLAT AGAIN. THESE TIRE WAS PURCHASED AT THE INFINITI SHOP ALSO.
INFINITI G37 (2009) - UNKNOWN OR OTHER Dec 24, 2015
Incident date: Sep 7, 2015
MY G37 09 INFINITI IS GREAT. BUT SOMETIMES WHEN I AM DRIVING IT JERKS AND ON MY DASH BOARD IT INDICATOR SHOWS UP AS SLIP. COULD YOU TELL ME WHAT IS THIS ISSUE?
INFINITI FX35 (2005) - STRUCTURE:BODY Dec 22, 2015
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
INFINITI FX35 (2005) - SEATS Dec 22, 2015
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
INFINITI FX35 (2005) - UNKNOWN OR OTHER Dec 22, 2015
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
INFINITI M35 (2007) - SEATS Dec 21, 2015
Incident date: Dec 20, 2015
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 5 MPH, THE FRONT DRIVER SEAT FRACTURED OFF THE TRACKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
INFINITI G37 (2013) - ELECTRICAL SYSTEM Dec 16, 2015
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash 1 injured
INFINITI G37 (2013) - ENGINE Dec 16, 2015
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash 1 injured
INFINITI G37 (2013) - VEHICLE SPEED CONTROL Dec 16, 2015
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash 1 injured
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